0 Hotels jobs in Kenya
Remote Guest Services Manager - Boutique Hotels
20117 Mwembe
KES120000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client, renowned for its exceptional hospitality experiences in boutique hotels, is seeking a dedicated and polished Remote Guest Services Manager. This fully remote position allows you to lead guest relations and service excellence initiatives from anywhere within Kenya. You will be responsible for developing and implementing high standards of guest service, training remote and on-site staff, and ensuring a seamless and memorable experience for all guests. The ideal candidate will possess extensive experience in the hospitality industry, with a strong focus on guest satisfaction and service management. You should have a proven ability to lead and motivate teams, resolve guest issues effectively, and maintain brand integrity. This role involves overseeing guest feedback mechanisms, analyzing service data, and identifying areas for improvement. You will collaborate closely with hotel management teams to uphold our client's reputation for outstanding service. Excellent communication, problem-solving, and interpersonal skills are paramount. You will be expected to manage online reviews, social media interactions, and guest loyalty programs. Proficiency in hotel management software and virtual communication tools is essential. We are looking for a proactive, detail-oriented individual with a passion for hospitality and a commitment to delivering unparalleled guest experiences. This role offers a unique opportunity to influence service standards across a portfolio of luxury accommodations, all while enjoying the flexibility of a remote work arrangement. If you are a seasoned hospitality professional dedicated to service excellence and eager to lead from a distance, we invite you to apply and contribute to our client's continued success.
This advertiser has chosen not to accept applicants from your region.
0
Operations Manager - Boutique Hotels
50100 Kakamega, Western
KES110000 Annually
WhatJobs
Posted 10 days ago
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Job Description
Our client, a renowned hospitality group, is seeking an experienced and visionary Operations Manager to lead their remote operations for a portfolio of boutique hotels. This is a fully remote position, demanding exceptional leadership, strategic planning, and a deep understanding of the hospitality industry. You will be responsible for overseeing all aspects of hotel operations, including guest services, F&B, housekeeping, maintenance, and financial performance, ensuring consistency and excellence across all properties. The ideal candidate will possess a strong background in hotel management, with a proven ability to drive operational efficiency, enhance guest satisfaction, and manage budgets effectively. You will work closely with on-site hotel teams, providing guidance, support, and performance evaluations, all while maintaining a remote work structure. This role requires outstanding communication and interpersonal skills, as well as the ability to motivate and inspire dispersed teams. Experience with property management systems (PMS) and other hospitality software is essential. We are looking for an individual who is proactive, detail-oriented, and possesses a passion for delivering exceptional guest experiences. The ability to analyze operational data, identify areas for improvement, and implement strategic initiatives will be crucial. This is a unique opportunity to shape the future of boutique hotel operations from a remote setting, contributing to the brand's reputation for quality and service. Successful candidates will demonstrate strong problem-solving skills and the ability to adapt to the evolving demands of the hospitality sector. The geographical focus of operations may include properties near **Kakamega, Kakamega, KE**, necessitating an understanding of regional hospitality nuances, though the role itself is conducted entirely remotely.
This advertiser has chosen not to accept applicants from your region.
1
Revenue Manager - Luxury Hotels
40100 Kisumu
KES95000 Annually
WhatJobs
Posted 11 days ago
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Job Description
Our client, a prestigious hotel group, is seeking an experienced and data-driven Revenue Manager to oversee revenue optimization for their properties. This position operates entirely remotely, offering a unique opportunity for a motivated professional to impact hotel performance from anywhere. You will be responsible for developing and implementing dynamic pricing and inventory management strategies across all distribution channels to maximize room revenue and achieve RevPAR targets. The ideal candidate will possess a deep understanding of the hospitality industry, advanced analytical skills, and proficiency in revenue management systems and tools. You will analyze market trends, competitor activities, and booking patterns to forecast demand accurately and make informed pricing decisions. This role requires close collaboration with sales, marketing, and operations teams to align strategies and drive overall profitability. Exceptional communication and presentation skills are necessary to effectively convey insights and recommendations to stakeholders.
Responsibilities:
Responsibilities:
- Develop and execute comprehensive revenue management strategies to optimize occupancy and average daily rate (ADR).
- Analyze market data, competitor pricing, and demand forecasts to set optimal room rates.
- Manage inventory and pricing across all distribution channels, including OTAs, GDS, and direct bookings.
- Implement and manage yield management strategies to maximize revenue during peak periods and shoulder seasons.
- Collaborate with Sales and Marketing teams to develop promotional strategies and packages.
- Prepare regular revenue performance reports and present findings and recommendations to management.
- Monitor and analyze key performance indicators (KPIs) such as RevPAR, ADR, and occupancy.
- Conduct regular business reviews with hotel management to discuss strategies and performance.
- Utilize revenue management software and tools effectively.
- Stay updated on industry trends and best practices in revenue management.
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
- Minimum of 5 years of experience in revenue management within the hotel industry, preferably with luxury or boutique properties.
- Proven track record of successfully increasing RevPAR and profitability.
- Strong analytical and quantitative skills, with the ability to interpret complex data.
- Proficiency in revenue management systems (e.g., IDeaS, Duetto) and hotel PMS.
- Excellent understanding of distribution channels and online travel agencies (OTAs).
- Strong knowledge of forecasting techniques and pricing strategies.
- Exceptional communication, presentation, and interpersonal skills for effective remote collaboration.
- Ability to work independently, prioritize tasks, and manage time effectively in a remote setting.
- A proactive and results-oriented mindset.
This advertiser has chosen not to accept applicants from your region.
2
Senior Operations Manager - Luxury Hotels
00100 Abothuguchi West
KES160000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a prestigious international hospitality group, is seeking an accomplished Senior Operations Manager to lead their remote operational oversight for luxury hotel properties. This is a unique opportunity to leverage your extensive experience in hotel management from a fully remote setting. The ideal candidate will possess a deep understanding of all facets of hotel operations, including guest services, F&B, housekeeping, front office, and revenue management, with a proven ability to maintain and elevate luxury brand standards. As a remote-first leader, you will be responsible for remotely guiding and supporting on-site hotel management teams, ensuring exceptional guest experiences, optimizing operational efficiency, and driving profitability across multiple properties. You will work closely with regional directors and property general managers to implement best practices, troubleshoot challenges, and uphold the highest standards of service excellence. This role demands strong leadership, exceptional communication skills, and a proactive approach to remote management.
Responsibilities:
Qualifications:
Responsibilities:
- Provide strategic and operational leadership to remote hotel management teams, ensuring alignment with brand standards and objectives.
- Oversee and enhance the performance of key hotel departments: Front Office, Housekeeping, Food & Beverage, and Rooms Division.
- Develop and implement operational policies and procedures to optimize efficiency, guest satisfaction, and revenue generation.
- Conduct regular remote performance reviews of property-level operations, identifying areas for improvement and implementing corrective actions.
- Monitor financial performance, including P&L statements, and develop strategies to maximize profitability and control costs.
- Ensure consistent delivery of exceptional guest experiences, actively seeking feedback and addressing service gaps.
- Lead and mentor on-site General Managers and department heads, fostering a culture of service excellence and professional development.
- Collaborate with corporate teams on marketing initiatives, sales strategies, and capital expenditure planning.
- Ensure compliance with all health, safety, and regulatory standards across all properties.
- Manage relationships with key vendors and suppliers to ensure cost-effectiveness and quality service.
- Utilize technology and reporting tools to track key performance indicators (KPIs) and provide insightful analysis remotely.
- Champion brand initiatives and ensure consistent brand representation in all aspects of hotel operations.
- Facilitate effective communication between on-site teams and remote corporate leadership.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
- Minimum of 8 years of progressive experience in hotel operations management, with a significant portion in luxury or upscale properties.
- Proven track record of successfully managing multiple hotel properties or a large, complex hotel operation.
- Demonstrated expertise in all hotel operational departments and revenue management principles.
- Exceptional leadership, coaching, and team-building skills.
- Strong financial acumen and experience managing budgets and P&Ls.
- Excellent problem-solving, decision-making, and strategic thinking abilities.
- Outstanding communication, presentation, and interpersonal skills, with the ability to connect effectively remotely.
- Proficiency in hotel management software (PMS, POS) and reporting tools.
- Adaptability and a proactive approach to managing a dispersed workforce and diverse operational challenges.
- Experience with remote management tools and strategies is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
3
Senior Operations Manager, Luxury Hotels
20100 Mwembe
KES5000000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a renowned luxury hospitality group, is seeking a distinguished Senior Operations Manager to lead their operational excellence initiatives. This role, while based in **Nakuru, Nakuru, KE**, will operate primarily remotely, focusing on strategic oversight, process optimization, and remote team leadership across their properties. The ideal candidate will have a profound understanding of luxury hotel operations, exceptional leadership skills, and a passion for delivering unparalleled guest experiences. You will be responsible for driving efficiency, profitability, and maintaining the highest standards of service quality across various departments.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee the day-to-day operational functions of luxury hotel properties, providing remote strategic guidance and support.
- Develop and implement operational strategies to enhance guest satisfaction, operational efficiency, and profitability.
- Manage departmental budgets, control costs, and ensure optimal resource allocation.
- Lead and mentor department heads and operational teams, fostering a culture of excellence and continuous improvement.
- Ensure adherence to brand standards, service quality benchmarks, and health & safety regulations.
- Monitor key performance indicators (KPIs) and implement corrective actions as needed.
- Drive innovation in guest services and operational processes.
- Manage relationships with suppliers and vendors to ensure quality and cost-effectiveness.
- Conduct remote performance reviews and identify training needs for operational staff.
- Collaborate with marketing and sales teams to align operational capabilities with business objectives.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 8 years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role within the luxury segment.
- Proven track record of successfully managing complex hotel operations and driving financial performance.
- In-depth knowledge of hotel operations, including F&B, Rooms Division, Front Office, and Housekeeping.
- Strong understanding of budgeting, financial forecasting, and cost control measures.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in property management systems (PMS) and other hotel operational software.
- Ability to thrive in a remote work environment while maintaining strong connections with on-site teams.
- Passion for delivering exceptional guest experiences and upholding luxury service standards.
This advertiser has chosen not to accept applicants from your region.
4
Guest Experience Manager - Luxury Hotels
50100 Tuwan
KES480000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a renowned luxury hospitality group, is seeking an exceptional Guest Experience Manager to elevate the guest journey and ensure unparalleled service standards across their properties. This fully remote role requires a passionate and meticulous professional dedicated to crafting memorable experiences for discerning travelers. You will be responsible for developing and implementing innovative guest service strategies, training front-line staff on luxury service protocols, and proactively addressing guest needs and concerns. The ideal candidate possesses a deep understanding of luxury hospitality, a keen eye for detail, and an innate ability to anticipate guest expectations. You must have exceptional interpersonal, communication, and problem-solving skills, with a proven track record of exceeding guest satisfaction targets. Responsibilities include managing guest feedback systems, analyzing reviews, identifying areas for improvement, and developing service recovery plans. You will also collaborate with various hotel departments (e.g., F&B, Housekeeping, Front Desk) to ensure seamless service delivery. As a remote manager, strong organizational skills, self-motivation, and the ability to foster a positive team culture across distances are essential. You should be adept at using technology to enhance guest experiences and streamline operations. This role demands creativity, empathy, and a commitment to upholding the highest standards of luxury service, ensuring every guest feels valued and pampered. Your dedication to excellence will directly contribute to the brand's reputation and guest loyalty.
Responsibilities:
Responsibilities:
- Develop and implement strategies to enhance the overall guest experience.
- Train and coach hotel staff on luxury service standards and guest interaction.
- Monitor and manage guest feedback through various channels (surveys, reviews, direct interaction).
- Address and resolve guest complaints promptly and effectively, ensuring satisfaction.
- Analyze guest feedback data to identify trends and areas for service improvement.
- Collaborate with department heads to ensure consistent service delivery.
- Create personalized experiences for VIP guests.
- Stay updated on industry best practices in guest experience management.
- Develop and maintain service standards and operating procedures.
- Contribute to marketing efforts by highlighting exceptional guest experiences.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 4 years of experience in guest relations, customer service, or management within the luxury hospitality sector.
- Demonstrated passion for delivering exceptional customer service.
- Excellent interpersonal, communication, and conflict resolution skills.
- Strong understanding of hotel operations and guest service protocols.
- Ability to analyze data and implement service improvements.
- Proficiency in hotel management software and guest feedback platforms.
- Highly organized, detail-oriented, and able to manage multiple priorities.
- Ability to thrive in a remote, collaborative work environment.
This advertiser has chosen not to accept applicants from your region.
5
Senior Revenue Manager - Boutique Hotels
90131 Gathiruini
KES350000 Monthly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a prestigious group of boutique hotels, is seeking a seasoned and strategic Senior Revenue Manager to lead their revenue management initiatives. This is a fully remote position, offering the flexibility to optimize revenue performance from anywhere. You will be responsible for developing and implementing comprehensive revenue management strategies across our portfolio of properties to maximize occupancy and revenue per available room (RevPAR). Your expertise will be crucial in forecasting demand, setting pricing strategies, managing inventory across various distribution channels, and optimizing our online presence. You will work closely with hotel general managers, marketing teams, and distribution partners to ensure seamless execution of revenue strategies. The ideal candidate will have a deep understanding of the hospitality industry, advanced analytical skills, and proficiency with hotel revenue management systems (RMS) and property management systems (PMS). You should be adept at analyzing market trends, competitor pricing, and customer behavior to identify opportunities and mitigate risks. As a fully remote employee, exceptional communication, negotiation, and data analysis skills are essential. You must be a self-starter, highly organized, and capable of driving results through effective remote collaboration and influence. This role offers a unique opportunity to shape the financial success of our exceptional properties. If you are a passionate revenue management professional with a proven track record in the hospitality sector and are looking for a challenging remote career opportunity in **Mlolongo, Machakos, KE**, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Develop and implement dynamic pricing and inventory management strategies to maximize hotel revenues.
- Conduct accurate demand forecasting based on historical data, market trends, and upcoming events.
- Manage relationships with Online Travel Agencies (OTAs) and other distribution partners to optimize channel mix and profitability.
- Analyze competitor pricing and market positioning to identify strategic opportunities.
- Oversee the implementation and utilization of revenue management systems (RMS) and property management systems (PMS).
- Collaborate with hotel General Managers and Sales & Marketing teams to align revenue strategies with overall business objectives.
- Monitor key performance indicators (KPIs) such as RevPAR, ADR, and Occupancy Rate, and develop action plans for improvement.
- Prepare regular revenue performance reports and present findings to senior management.
- Identify opportunities for upselling and cross-selling through strategic room rate management.
- Stay abreast of industry best practices and emerging technologies in revenue management.
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
- Minimum of 5-7 years of progressive experience in hotel revenue management, with a strong focus on boutique or luxury properties.
- Proven track record of successfully increasing RevPAR and occupancy through effective revenue strategies.
- In-depth knowledge of revenue management principles, forecasting techniques, and pricing strategies.
- Proficiency with industry-standard RMS (e.g., Duetto, IDeaS, Cendyn) and PMS.
- Strong analytical and quantitative skills, with the ability to interpret complex data.
- Excellent communication, presentation, and interpersonal skills.
- Demonstrated ability to work independently, manage multiple priorities, and achieve results in a remote setting.
- Experience with channel management and online distribution strategies.
- A passion for the hospitality industry and a keen eye for detail.
This advertiser has chosen not to accept applicants from your region.
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6
Remote Operations Manager - Luxury Hotels
20200 Kapsuser
KES150000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a highly organized and experienced Remote Operations Manager to oversee the operational efficiency of their luxury hospitality establishments. This is a completely remote role, enabling you to manage hotel operations from anywhere within Kenya. You will be responsible for ensuring seamless service delivery, maintaining high standards of guest satisfaction, and optimizing operational workflows across various departments. Your duties will include coordinating with on-site management teams, implementing operational policies and procedures, and monitoring performance metrics to identify areas for improvement. The ideal candidate will possess a strong background in hotel management, with exceptional leadership and communication skills. You must be adept at managing remotely, fostering strong relationships with on-site staff, and driving performance through effective delegation and support. This role requires a keen eye for detail, a proactive approach to problem-solving, and the ability to adapt to the fast-paced hospitality environment. You will play a key role in implementing cost-saving measures without compromising on guest experience. This position offers a unique opportunity to leverage your expertise in a remote capacity, contributing significantly to the success of our client's renowned properties. The ability to analyze operational data, generate insightful reports, and implement data-driven improvements is crucial. You will also be involved in training and development initiatives for on-site teams, ensuring consistent service quality and adherence to brand standards. We are looking for an individual who is passionate about hospitality, committed to excellence, and capable of inspiring teams from a distance. This role requires strong organizational skills and the ability to manage multiple priorities effectively in a virtual setting. Your contributions will be vital in maintaining the exceptional reputation of our client's luxury hotels. Successful candidates will demonstrate a strong work ethic and the ability to maintain high productivity while working remotely.
Key Responsibilities:
Key Responsibilities:
- Oversee daily operations of luxury hotel properties remotely.
- Develop and implement standard operating procedures to ensure consistency and quality.
- Monitor key performance indicators (KPIs) related to guest satisfaction, occupancy rates, and revenue.
- Manage budgets and implement cost-control measures.
- Coordinate with on-site managers and staff to address operational challenges.
- Ensure compliance with health, safety, and sanitation regulations.
- Lead remote training and development programs for hotel staff.
- Analyze operational data and generate performance reports for senior management.
- Implement strategies to enhance guest experience and operational efficiency.
- Maintain strong communication channels with all hotel stakeholders.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of experience in hotel operations management, with at least 2 years in a supervisory or managerial role.
- Demonstrated ability to manage operations remotely.
- Strong understanding of hotel management systems and software.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to analyze data and make informed decisions.
- Experience in budgeting and financial management.
- Proficiency in problem-solving and conflict resolution.
- Commitment to maintaining high standards of service and guest satisfaction.
This advertiser has chosen not to accept applicants from your region.
7
Senior Operations Manager - Luxury Hotels
60301 Meru , Eastern
KES140000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client, a prestigious international hotel group renowned for its luxury accommodations, is seeking an experienced Senior Operations Manager to lead their hotel operations. This is a fully remote position, focusing on overseeing and optimizing the operational efficiency and guest experience across multiple properties within the portfolio. The ideal candidate will have a distinguished background in high-end hospitality management, with a proven ability to lead diverse teams, manage budgets, and uphold the highest standards of service excellence. You will be responsible for developing and implementing operational strategies, ensuring seamless coordination between departments such as Food & Beverage, Rooms Division, Housekeeping, and Front Office. Key duties include setting operational goals, monitoring performance metrics, implementing quality control measures, and driving continuous improvement initiatives. A strong understanding of hotel management systems, cost control, and staff training and development is crucial. You will also play a key role in maintaining brand standards, managing guest relations, and responding effectively to any operational challenges that may arise. This role requires exceptional leadership, strategic planning, and interpersonal skills, with the ability to foster a positive and productive work environment for remote teams. We are looking for a passionate hospitality professional dedicated to delivering unparalleled guest experiences and driving operational success in a remote capacity. This unique opportunity allows for significant influence on a global scale without the need for constant physical presence.
Responsibilities:
Responsibilities:
- Oversee and manage the day-to-day operations of multiple luxury hotel properties remotely.
- Develop and implement operational strategies to enhance guest satisfaction and service quality.
- Ensure compliance with all hotel policies, procedures, and brand standards.
- Manage departmental budgets, control costs, and optimize operational profitability.
- Lead, mentor, and develop a team of hotel managers and staff to achieve operational excellence.
- Monitor key performance indicators (KPIs) and implement corrective actions as needed.
- Oversee F&B, Rooms Division, Housekeeping, and Front Office operations to ensure seamless guest experiences.
- Implement and maintain high standards of cleanliness, safety, and security.
- Address and resolve guest feedback and operational issues promptly and professionally.
- Drive initiatives for service improvement and innovation within the hotel operations.
- Collaborate with other departments to ensure efficient service delivery.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hotel operations management, preferably with luxury brands.
- Proven leadership experience in managing multiple departments or properties.
- Strong understanding of hotel operational systems, including Property Management Systems (PMS).
- Excellent financial acumen and experience in budget management and cost control.
- Exceptional customer service and problem-solving skills.
- Strong communication, interpersonal, and team-building skills, adapted for remote leadership.
- Ability to analyze data, identify trends, and make strategic decisions.
- Proficiency in hotel management software and Microsoft Office Suite.
- Demonstrated ability to work independently and effectively in a remote setting.
This advertiser has chosen not to accept applicants from your region.
8
Senior Operations Manager - Luxury Boutique Hotels
60200 Meru , Eastern
KES310000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is a prestigious operator of luxury boutique hotels and is seeking a highly experienced and dedicated Senior Operations Manager to oversee and elevate the guest experience across their portfolio. This is a crucial, fully remote role where you will be responsible for setting operational standards, driving efficiency, and ensuring the highest levels of service delivery in a distributed management model. The ideal candidate possesses a deep understanding of luxury hospitality operations, exceptional leadership skills, and a proven ability to manage teams and resources effectively from a distance. You will work closely with on-site hotel management teams, remotely guiding them on all aspects of hotel operations, including front desk, housekeeping, food and beverage, and guest services. Your responsibilities will include developing and implementing operational policies and procedures, monitoring key performance indicators (KPIs), and identifying areas for improvement to enhance profitability and guest satisfaction. A significant part of your role involves training and mentoring hotel managers, fostering a culture of excellence, and ensuring brand consistency across all properties. You will also be involved in budget management, cost control, and strategic planning to support the long-term growth and success of the hotel group. This position requires strong analytical and problem-solving skills, excellent communication and interpersonal abilities, and a passion for delivering unforgettable guest experiences. We are looking for a proactive, adaptable, and results-oriented leader who can inspire and guide teams remotely, upholding the highest standards of luxury hospitality. This is an exceptional opportunity to shape the operational success of exclusive hotel properties from anywhere in the world.
Responsibilities:
Responsibilities:
- Oversee daily hotel operations and ensure adherence to luxury service standards.
- Develop and implement efficient operational procedures and best practices.
- Monitor key performance indicators (KPIs) and drive continuous improvement.
- Provide remote leadership, guidance, and support to on-site hotel management teams.
- Ensure exceptional guest experiences and resolve escalated issues promptly.
- Manage budgets, control costs, and optimize revenue generation.
- Implement staff training and development programs to enhance service quality.
- Maintain brand consistency and uphold the reputation of the hotel group.
- Collaborate with marketing and sales teams to support business objectives.
- Conduct remote site visits and performance reviews as needed.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hotel operations management, with a focus on luxury properties.
- Proven track record in successfully managing multiple hotel sites or a large single property.
- Strong understanding of hospitality industry trends, best practices, and financial management.
- Exceptional leadership, communication, and interpersonal skills.
- Ability to lead and motivate teams remotely.
- Proficiency in hotel management software and operational tools.
- Demonstrated ability to drive operational excellence and guest satisfaction.
This advertiser has chosen not to accept applicants from your region.
9