56 Hotels jobs in Kenya
Guest Experience Manager - Boutique Hotels
20100 Mwembe
KES80000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is searching for a passionate and innovative Guest Experience Manager to elevate the service standards for their portfolio of boutique hotels. This is a fully remote role, offering the flexibility to manage guest relations and service improvements from anywhere. You will be instrumental in designing and implementing strategies that enhance the overall guest journey, ensuring memorable and personalized stays. Your responsibilities will include developing and maintaining exceptional service standards, training and coaching remote staff on best practices, and proactively addressing guest feedback to drive continuous improvement. You will analyze guest satisfaction data, identify trends, and propose actionable insights to optimize service delivery. This role involves collaborating closely with hotel management and operational teams to ensure seamless execution of guest experience initiatives. You will also be responsible for managing online reputation, responding to reviews, and developing engaging social media content that highlights our client's unique offerings. The ideal candidate will have a background in hospitality management or a related field, with a demonstrable passion for customer service excellence. Proven experience in managing customer feedback, implementing service training programs, and a strong understanding of the hospitality industry are essential. Excellent communication, interpersonal, and problem-solving skills are required. You should be adept at using digital tools for communication, data analysis, and online reputation management. This is an exciting opportunity to shape the guest experience for a growing collection of distinctive properties, working remotely and contributing to a positive and memorable brand impression. Your insights and creativity will directly impact guest loyalty and satisfaction.
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0
Senior Operations Manager - Luxury Hotels
10201 Mumbuni
KES110000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and passionate Senior Operations Manager to oversee the operational excellence of their luxury hotel properties. This is a fully remote position, offering a unique opportunity to manage operations without geographical constraints. You will be responsible for ensuring the highest standards of service, guest satisfaction, and operational efficiency across all departments.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement strategic operational plans to enhance guest experience and profitability.
- Oversee daily operations of hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
- Manage budgets, control costs, and ensure efficient resource allocation.
- Recruit, train, and mentor a high-performing team of hospitality professionals.
- Establish and maintain quality standards for all guest services and facilities.
- Monitor guest feedback and implement measures to address concerns and improve satisfaction.
- Ensure compliance with health, safety, and hygiene regulations.
- Manage relationships with vendors and suppliers to ensure quality and cost-effectiveness.
- Analyze operational performance data and implement improvements.
- Stay current with industry trends and best practices in luxury hospitality management.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role.
- Proven experience in the luxury hotel sector.
- Strong understanding of hotel operations, including revenue management, F&B, and guest services.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (e.g., Opera, Fidelio).
- Strong financial acumen and budget management skills.
- Ability to thrive in a fast-paced, demanding environment and manage multiple priorities.
- Adaptable and able to work independently in a remote setting.
- Passion for delivering exceptional guest experiences.
This advertiser has chosen not to accept applicants from your region.
1
Operations Manager - Luxury Boutique Hotels
50100 Kakamega, Western
KES450000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
WhatJobs is recruiting for an Operations Manager for a portfolio of luxury boutique hotels. This fully remote role is ideal for a hospitality veteran with a passion for delivering exceptional guest experiences and driving operational excellence. You will be responsible for overseeing the day-to-day operations across multiple properties, ensuring the highest standards of service, quality, and guest satisfaction. Your role will involve managing and developing departmental teams, optimizing operational workflows, and implementing best practices in service delivery.
Key responsibilities include managing budgets, controlling costs, and maximizing revenue generation. You will work closely with General Managers and Heads of Departments to ensure all operational areas, including front office, F&B, housekeeping, and maintenance, are running efficiently and in compliance with company standards. The successful candidate will have a keen eye for detail, strong leadership capabilities, and a deep understanding of the luxury hospitality market. You will be instrumental in developing and implementing strategic initiatives to enhance guest loyalty and operational profitability. This position requires excellent communication and interpersonal skills, as you will be liaising with a diverse range of stakeholders, including guests, staff, and suppliers.
Qualifications: A Bachelor's degree in Hospitality Management, Business Administration, or a related field. Minimum of 5 years of experience in hotel operations management, with a proven track record in luxury or boutique hotel environments. Strong understanding of P&L statements, budgeting, and financial management. Excellent leadership, team-building, and problem-solving skills. Proficiency in property management systems (PMS) and other hotel operational software. Ability to adapt to a fast-paced and demanding environment, while maintaining a high level of professionalism. This remote opportunity requires a proactive and results-oriented individual who can inspire and motivate teams to achieve excellence.
Key responsibilities include managing budgets, controlling costs, and maximizing revenue generation. You will work closely with General Managers and Heads of Departments to ensure all operational areas, including front office, F&B, housekeeping, and maintenance, are running efficiently and in compliance with company standards. The successful candidate will have a keen eye for detail, strong leadership capabilities, and a deep understanding of the luxury hospitality market. You will be instrumental in developing and implementing strategic initiatives to enhance guest loyalty and operational profitability. This position requires excellent communication and interpersonal skills, as you will be liaising with a diverse range of stakeholders, including guests, staff, and suppliers.
Qualifications: A Bachelor's degree in Hospitality Management, Business Administration, or a related field. Minimum of 5 years of experience in hotel operations management, with a proven track record in luxury or boutique hotel environments. Strong understanding of P&L statements, budgeting, and financial management. Excellent leadership, team-building, and problem-solving skills. Proficiency in property management systems (PMS) and other hotel operational software. Ability to adapt to a fast-paced and demanding environment, while maintaining a high level of professionalism. This remote opportunity requires a proactive and results-oriented individual who can inspire and motivate teams to achieve excellence.
This advertiser has chosen not to accept applicants from your region.
2
Hotel Operations Manager
20200 Kapsuser
KES190000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is searching for a seasoned Hotel Operations Manager to oversee all aspects of hotel operations, ensuring exceptional guest experiences and efficient business management. This role is uniquely positioned as fully remote, allowing you to lead and coordinate from any location. You will be responsible for managing daily operations across various departments including front desk, housekeeping, food and beverage, and maintenance. Key duties include developing and implementing operational strategies to maximize revenue and guest satisfaction, creating and managing departmental budgets, and ensuring compliance with all health, safety, and sanitation standards. You will also focus on staff recruitment, training, and performance management, fostering a positive and productive work environment. This role requires a strong understanding of the hospitality industry, including market trends, competitor analysis, and revenue management techniques. You will utilize digital platforms and communication tools to effectively manage your teams, monitor performance, and interact with stakeholders. The ideal candidate will possess outstanding leadership, problem-solving, and decision-making skills, coupled with a passion for delivering superior customer service. Excellent communication and interpersonal abilities are essential for building strong relationships with staff and guests alike. This is a fantastic opportunity to leverage your expertise in hospitality management within a flexible, remote work structure.
This advertiser has chosen not to accept applicants from your region.
3
Hotel Operations Manager
20500 Kapsuser
KES90000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
WhatJobs is recruiting a seasoned Hotel Operations Manager to lead our hospitality services in a fully remote capacity. This role, while linked to our **Kericho, Kericho, KE** operations, allows for complete remote work. As a Hotel Operations Manager, you will be responsible for overseeing all aspects of hotel operations to ensure guest satisfaction and operational efficiency. Your duties will include managing front desk, housekeeping, food and beverage, and maintenance departments. You will also be involved in budget management, staff training and development, implementing service standards, and resolving guest complaints. We are seeking a highly motivated and experienced hospitality professional with a strong understanding of hotel management principles. Excellent leadership, communication, and customer service skills are paramount. The ideal candidate will have a proven track record of success in managing hotel operations, optimizing performance, and enhancing guest experiences. A degree in Hospitality Management, Business Administration, or a related field is preferred, along with at least 5 years of progressive experience in hotel management. Knowledge of hotel management software and systems is beneficial. This is an exceptional opportunity to drive excellence in hospitality from the convenience of your home office.
This advertiser has chosen not to accept applicants from your region.
4
Hotel Operations Manager
00200 Ruiru, Central
KES2500000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a renowned hospitality group, is seeking a highly motivated and experienced Hotel Operations Manager to oversee the remote operational strategy and performance of their properties. This is a fully remote position that requires a proactive leader with a comprehensive understanding of hotel management principles, guest services, and staff supervision. You will be responsible for developing and implementing operational policies and procedures, managing budgets, optimizing staffing levels, and ensuring the highest standards of guest satisfaction and service delivery across all departments. Key responsibilities include performance analysis, staff training and development, vendor management, and implementing strategies to enhance revenue and control costs. The ideal candidate will have a proven track record in hotel management, with exceptional leadership, communication, and problem-solving skills. Experience with Property Management Systems (PMS) and other hospitality software is essential. You will collaborate with on-site management teams to ensure seamless operations and uphold the brand's reputation. This role offers the unique flexibility of managing operations remotely, requiring strong organizational skills and the ability to motivate and guide teams virtually. A Bachelor's degree in Hospitality Management, Business Administration, or a related field, along with a minimum of 8 years of progressive experience in hotel operations, including at least 3 years in a management capacity, is required. Experience in luxury or boutique hotels is a plus. Join our client's esteemed organization and contribute to delivering exceptional guest experiences and operational excellence from your remote workspace.
This advertiser has chosen not to accept applicants from your region.
5
Hotel Operations Manager
10100 Nyeri Town
KES160000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a renowned luxury hotel chain, is seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day operations of one of their premier establishments. This hybrid role requires a strategic leader who can balance on-site presence with remote management capabilities to ensure seamless guest experiences and efficient business operations. As the Hotel Operations Manager, you will be responsible for managing and coordinating all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, to ensure the highest standards of service and guest satisfaction. Your duties will encompass staff training and development, budget management, inventory control, and the implementation of operational policies and procedures. You will also play a key role in driving revenue, controlling costs, and maintaining the hotel's reputation for excellence. We are looking for a highly motivated individual with a proven track record in hotel management, exceptional leadership skills, and a passion for hospitality. Strong business acumen, problem-solving abilities, and excellent communication skills are essential for success in this role.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee and manage all hotel operational departments, ensuring consistent service delivery and guest satisfaction.
- Develop and implement operational policies and procedures to enhance efficiency and service quality.
- Manage departmental budgets, forecasts, and cost controls to achieve financial goals.
- Lead, motivate, and train hotel staff to ensure high performance and professional development.
- Monitor and manage inventory levels for all operational supplies.
- Ensure compliance with all health, safety, and sanitation regulations.
- Handle guest inquiries, complaints, and special requests promptly and professionally.
- Develop and execute strategies to maximize revenue and profitability.
- Conduct regular inspections of hotel facilities to ensure cleanliness and maintenance standards are met.
- Collaborate with marketing and sales teams to promote hotel services and events.
- Analyze operational data and generate reports to identify areas for improvement.
- Maintain strong relationships with vendors and suppliers.
- Ensure smooth operation of all hotel services, including food and beverage, housekeeping, and front office.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of experience in hotel operations, with at least 3 years in a management role.
- Proven experience in managing multiple hotel departments.
- Strong understanding of hotel operations, including front desk, F&B, housekeeping, and maintenance.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS) and POS systems.
- Strong financial acumen and experience with budgeting and cost control.
- Ability to problem-solve effectively and make sound decisions under pressure.
- Commitment to delivering exceptional guest service.
- Flexibility to work a hybrid schedule, including some on-site presence and remote oversight.
This advertiser has chosen not to accept applicants from your region.
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6
Hotel Operations Manager
00100 Mumbuni
KES95000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Hotel Operations Manager to oversee and optimize the daily operations of their hospitality establishments. This role is fully remote, allowing you to manage and strategize for properties in the Machakos, Machakos, KE region and beyond from your preferred location. The Operations Manager will be responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and profitability. Key duties include managing front office, housekeeping, food and beverage, and other operational departments; developing and implementing operational policies and procedures; managing staff performance and training; controlling budgets and inventory; and ensuring compliance with health and safety regulations. We are looking for a candidate with extensive experience in hotel management, strong leadership and decision-making skills, and a deep understanding of the hospitality industry. Proficiency in hotel management software and excellent customer service skills are essential. This remote position requires exceptional communication and interpersonal skills, the ability to motivate and lead a dispersed team, and strong problem-solving capabilities. Our client is dedicated to providing exceptional guest experiences and fostering a positive work environment. This is a fantastic opportunity to leverage your management expertise in the hospitality sector, drive operational excellence, and contribute to the success of our client's properties in a flexible, remote capacity. If you are a results-oriented leader with a passion for hospitality, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
7
Hotel Operations Manager
40400 Homa Bay
KES190000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a prestigious entity in the hospitality and tourism sector, is seeking a highly experienced and dedicated Hotel Operations Manager to oversee operations in a fully remote capacity. This critical role involves managing and optimizing all aspects of hotel operations to ensure exceptional guest experiences, efficient service delivery, and profitability. You will be responsible for leading various departments, including front office, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and adherence to high standards. Key responsibilities include developing and implementing operational policies and procedures, managing budgets, controlling costs, and maintaining quality control across all guest touchpoints. You will also be involved in staff training and development, performance management, and ensuring compliance with health, safety, and regulatory standards. The ideal candidate will possess extensive experience in hotel management, a deep understanding of the hospitality industry, and strong leadership and problem-solving skills. Exceptional customer service orientation and the ability to motivate and manage a diverse team remotely are paramount. You should be adept at utilizing hotel management software and other operational tools. While the focus is on properties within **Bungoma, Bungoma, KE**, this role operates entirely remotely, allowing for strategic oversight and management from any location. We are looking for a proactive and results-driven professional who is passionate about hospitality and committed to driving operational excellence. Your strategic vision and operational expertise will be vital in enhancing guest satisfaction and contributing to the success of our client's establishments. Join a renowned organization that values excellence and provides opportunities for significant career advancement in the dynamic world of hospitality. We are committed to maintaining the highest standards of service and operational efficiency.
Responsibilities:
Responsibilities:
- Oversee and manage all daily hotel operations, ensuring smooth and efficient service delivery.
- Lead and motivate departmental teams, including front desk, housekeeping, F&B, and maintenance.
- Develop and implement operational policies, procedures, and service standards.
- Manage departmental budgets, control costs, and ensure profitability targets are met.
- Ensure compliance with all health, safety, sanitation, and licensing regulations.
- Monitor guest satisfaction and address any issues or complaints promptly and professionally.
- Implement strategies to enhance guest experience and build customer loyalty.
- Oversee inventory management and procurement for operational supplies.
- Manage staffing, including recruitment, training, scheduling, and performance evaluation.
- Drive operational improvements and efficiencies through continuous analysis and innovation.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of experience in hotel operations management.
- Proven track record of successfully managing hotel operations and driving profitability.
- In-depth knowledge of hospitality industry standards, best practices, and operational systems.
- Strong leadership, communication, problem-solving, and decision-making skills.
- Experience in managing remote teams and coordinating operations from a distance.
- Proficiency in hotel management software and POS systems.
- Excellent customer service orientation and interpersonal skills.
- Ability to work under pressure and manage multiple priorities effectively.
- Commitment to maintaining high standards of quality and service.
This advertiser has chosen not to accept applicants from your region.
8
Hotel Operations Manager
30200 Kipreres
KES500000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a growing hospitality group, is seeking an experienced and enthusiastic Hotel Operations Manager to oversee the day-to-day operations of their establishments. This fully remote position offers the chance to manage and improve operational efficiency, guest satisfaction, and profitability across multiple locations. You will be responsible for supervising all departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless service delivery and adherence to high standards. Key duties include developing and implementing operational policies and procedures, managing staff performance, creating and maintaining departmental budgets, and sourcing and managing vendors. The ideal candidate will have a strong understanding of hotel management principles and a proven ability to lead and motivate teams. Experience in guest relations, revenue management, and cost control is essential. You will also be involved in ensuring compliance with health, safety, and licensing regulations. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred, along with at least 6 years of progressive experience in hotel operations, with at least 2 years in a management role. Exceptional problem-solving, organizational, and communication skills are required to effectively manage operations from a remote capacity. Your dedication to exceptional guest experiences will be key to this role's success.
This advertiser has chosen not to accept applicants from your region.
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