What Jobs are available for Service Advisor in Kenya?

Showing 4800 Service Advisor jobs in Kenya

Automotive Service Advisor - Customer Relations

60100 Meru , Eastern KES70000 Monthly WhatJobs

Posted 10 days ago

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Job Description

full-time
Our client is seeking a customer-focused and technically adept Automotive Service Advisor to manage client relationships and service appointments. This is a fully remote position, allowing you to provide exceptional service and manage operations from your home office. You will be the primary point of contact for customers, understanding their vehicle concerns, scheduling service appointments, and communicating repair estimates and timelines clearly and professionally. The ideal candidate possesses excellent communication and interpersonal skills, with a strong understanding of automotive systems and repair processes. You will be responsible for accurately diagnosing customer concerns, liaising with the service technicians, and ensuring customer satisfaction throughout the service experience. This role requires strong organizational skills, the ability to multitask effectively, and proficiency in using service management software and online communication tools. You will play a vital role in building customer loyalty and ensuring the smooth operation of the service department. We are looking for a self-motivated individual who can work independently, manage client expectations, and contribute to a positive team environment, even in a remote setting. A passion for the automotive industry and a commitment to providing outstanding customer service are essential. You will leverage digital platforms to manage appointments, process service orders, and communicate with customers via phone, email, and messaging apps. This is an excellent opportunity to advance your career in the automotive sector, utilizing your customer service and technical knowledge in a flexible, remote capacity.
Responsibilities:
  • Greet customers and attentively listen to their vehicle concerns.
  • Schedule service appointments accurately and efficiently.
  • Clearly explain service recommendations and repair estimates to customers.
  • Accurately record customer issues and service requests in the system.
  • Coordinate with the service technicians to ensure timely completion of work.
  • Provide regular updates to customers on the status of their vehicle repairs.
  • Process service orders and manage billing procedures.
  • Address customer inquiries and resolve any service-related issues promptly.
  • Build and maintain strong customer relationships.
  • Ensure a high level of customer satisfaction.
  • Maintain knowledge of automotive services and repair procedures.
  • Upsell additional services or products when appropriate and beneficial to the customer.
Qualifications:
  • Proven experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
  • Strong understanding of automotive systems, terminology, and repair processes.
  • Excellent customer service, communication, and interpersonal skills.
  • Proficiency in using service management software and CRM systems.
  • Ability to multitask, prioritize, and manage time effectively in a remote environment.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a remote team.
  • High school diploma or equivalent; technical certification is a plus.
  • A passion for the automotive industry and commitment to customer satisfaction.
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Storm Designer

Nairobi, Nairobi KES60000 - KES120000 Y Top-write Consulting Essay and Dissertation Services

Posted today

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Role Description

This is a full-time, on-site role for a Storm Designer located in Nairobi County, Kenya. The Storm Designer will be responsible for designing comprehensive stormwater management solutions, including the analysis and design of stormwater conveyance systems and flood control structures. Additionally, the role will involve evaluating, planning, and designing storm drainage systems, preparing technical reports, ensuring regulatory compliance, and collaborating with engineers, architects, and other professionals to develop effective stormwater solutions.

Qualifications

  • Expertise in hydraulic and hydrologic analysis and design
  • Proficiency in using design software such as AutoCAD, Civil 3D, and GIS
  • Strong technical writing and report preparation skills
  • Understanding of local and international stormwater management regulations and standards
  • Excellent problem-solving, project management, and communication skills
  • Bachelor's degree in Civil Engineering, Environmental Engineering, or related field
  • Professional certification (e.g., Professional Engineer) is an advantage
  • Experience in working in a similar role within the region is preferable
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Automotive Service Advisor

50100 Kakamega, Western KES60000 annum + WhatJobs remove_red_eye View All

Posted 16 days ago

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Job Description

full-time
Our client, a highly regarded automotive dealership, is seeking a dedicated and customer-focused Automotive Service Advisor to join their dynamic team. This is a fully remote position, allowing you to manage client interactions and service scheduling from your home office, coordinating services for vehicles in the **Kakamega, Kakamega, KE** area and surrounding regions. The ideal candidate will be the primary point of contact for customers bringing their vehicles in for service and repair, ensuring a positive and seamless experience. You will be responsible for accurately diagnosing customer concerns, preparing service estimates, and communicating effectively with both customers and service technicians. Strong communication, organizational, and interpersonal skills are essential. You will manage the service schedule, prioritize work orders, and follow up with customers to ensure their satisfaction. Experience in the automotive industry, preferably in a service or sales capacity, is highly desirable. A thorough understanding of automotive systems and terminology is a must. You will work closely with the service department to ensure timely and efficient completion of all repairs. If you are passionate about cars, possess excellent customer service skills, and thrive in a remote, team-oriented environment, this is an excellent opportunity to contribute to a trusted automotive service provider. This role plays a crucial part in maintaining vehicle health for the local community.
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Senior Automotive Service Advisor

00200 Ongata Rongai, Rift Valley KES80000 Annually WhatJobs remove_red_eye View All

Posted 16 days ago

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Job Description

full-time
Our client is seeking an experienced and customer-focused Senior Automotive Service Advisor to join their thriving dealership in **Ongata Rongai**. As a Senior Service Advisor, you will be the primary point of contact for customers, expertly managing their vehicle service needs from check-in to pick-up. Your role involves diagnosing customer concerns, clearly communicating recommended services and repairs, providing accurate estimates, and ensuring a high level of customer satisfaction. You will work closely with the service technicians, coordinating workflow, prioritizing repairs, and ensuring that all work is completed efficiently and to the highest standards. The ideal candidate will possess a deep understanding of automotive systems, exceptional communication and interpersonal skills, and a proven ability to upsell services and build long-term customer relationships. Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment are essential. Previous experience in a senior or lead service advisor role is highly desirable. If you are passionate about cars, dedicated to providing outstanding customer service, and looking for a challenging and rewarding career opportunity, we encourage you to apply.

Responsibilities:
  • Greet customers, listen to their concerns, and inspect vehicles.
  • Accurately diagnose and interpret customer complaints and vehicle issues.
  • Prepare clear and detailed repair orders, including estimated costs and timeframes.
  • Advise customers on recommended services and repairs, explaining options effectively.
  • Coordinate with service technicians to schedule and prioritize repair work.
  • Maintain consistent communication with customers regarding the status of their vehicle.
  • Ensure customer satisfaction by providing excellent service and resolving any issues.
  • Process payments and manage the final vehicle delivery to the customer.
  • Build and maintain strong relationships with customers to encourage repeat business.
  • Stay updated on automotive technologies and service procedures.

Qualifications:
  • High school diploma or equivalent; Vocational training in automotive technology is a plus.
  • Minimum of 5 years of experience as an Automotive Service Advisor.
  • Extensive knowledge of automotive systems, diagnostics, and repair procedures.
  • Proven track record of achieving high customer satisfaction scores.
  • Excellent communication, interpersonal, and sales skills.
  • Strong organizational and time management abilities.
  • Ability to work effectively in a team environment and manage multiple priorities.
  • Proficiency with automotive service management software.
  • A passion for the automotive industry and a commitment to quality.
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Remote Automotive Service Advisor

90300 Mlolongo, Eastern KES70000 Annually WhatJobs remove_red_eye View All

Posted 10 days ago

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Job Description

full-time
Our client is seeking a customer-focused and knowledgeable Remote Automotive Service Advisor to join their dynamic team. In this fully remote position, you will be the primary point of contact for customers, providing exceptional service and expert guidance regarding their vehicle maintenance and repair needs. You will be responsible for diagnosing customer concerns, accurately estimating repair costs, scheduling service appointments, and ensuring customer satisfaction throughout the service process. The ideal candidate possesses strong communication skills, a deep understanding of automotive systems, and the ability to effectively manage customer expectations in a virtual environment.

Key Responsibilities:
  • Greet customers and actively listen to understand their vehicle concerns.
  • Accurately diagnose reported issues and recommend appropriate services or repairs.
  • Clearly explain service recommendations and estimated costs to customers.
  • Schedule service appointments efficiently, ensuring optimal use of technician time.
  • Maintain detailed and accurate records of customer interactions, service requests, and vehicle history.
  • Follow up with customers to ensure satisfaction with completed services.
  • Advise customers on warranty information, service plans, and recommended maintenance.
  • Coordinate with the service department to ensure timely and quality completion of work.
  • Handle customer inquiries and resolve any service-related issues or complaints promptly.
  • Stay up-to-date with the latest automotive technologies, service procedures, and product updates.
  • Process repair orders and payments accurately.
  • Upsell services and products when appropriate, based on customer needs.

Qualifications:
  • High school diploma or equivalent; vocational training in automotive technology is a plus.
  • Minimum of 3 years of experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
  • Strong knowledge of automotive systems, diagnostics, and repair procedures.
  • Excellent customer service and communication skills, both verbal and written.
  • Proficiency in using automotive diagnostic software and service management systems.
  • Ability to multitask, prioritize, and manage time effectively in a remote setting.
  • Strong problem-solving and conflict-resolution abilities.
  • A passion for cars and providing exceptional customer experiences.
  • Familiarity with online service scheduling platforms is an advantage.
  • Certification from ASE (Automotive Service Excellence) is highly desirable.
This is a unique remote opportunity to provide excellent automotive service support without being tied to a physical dealership. If you are a motivated individual with a passion for automobiles and customer care, we encourage you to apply.
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Automotive Service Advisor - Remote

90100 Mangu KES100000 Annually WhatJobs

Posted 22 days ago

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Job Description

full-time
Our client is seeking a customer-focused and knowledgeable Automotive Service Advisor to manage client interactions and service appointments remotely. This fully remote position allows you to work from home, assisting customers with their vehicle maintenance and repair needs. You will be the primary point of contact, diagnosing issues based on customer descriptions, scheduling service appointments, coordinating with the service department, and ensuring customer satisfaction. The ideal candidate will have a strong understanding of automotive systems and excellent communication and organizational skills.

Key Responsibilities:
  • Greet customers and accurately assess their vehicle service needs via phone, email, or chat.
  • Advise customers on necessary automotive repairs and maintenance services.
  • Generate service estimates and explain them clearly to customers.
  • Schedule service appointments efficiently, coordinating with the availability of technicians.
  • Effectively communicate repair status updates to customers throughout the service process.
  • Ensure customer satisfaction by providing excellent service and addressing concerns promptly.
  • Maintain accurate customer records and service histories.
  • Collaborate with automotive technicians and service managers to ensure smooth workflow.
  • Process service orders and payments accurately.
  • Upsell additional services and products when appropriate.
  • Stay updated on automotive technology and service procedures.

Qualifications:
  • High school diploma or equivalent; automotive technical certification or associate's degree is a plus.
  • Proven experience as an Automotive Service Advisor, Service Writer, or similar customer-facing role in the automotive industry.
  • Strong knowledge of automotive systems, diagnostics, and repair procedures.
  • Excellent customer service, communication, and interpersonal skills.
  • Proficiency in using automotive service management software (e.g., CDK, Reynolds and Reynolds).
  • Ability to explain technical information clearly and concisely to non-technical customers.
  • Strong organizational and time management skills.
  • Ability to multitask and manage multiple customer inquiries simultaneously.
  • Comfortable working independently and managing workload in a remote setting.
  • A passion for vehicles and commitment to customer satisfaction.

This fully remote role supports our client's operations surrounding **Machakos, Machakos, KE**. We are looking for an individual who can provide exceptional remote service to automotive clients.
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Automotive Service Advisor - Remote Customer Support

30100 Embu, Eastern KES55000 Annually WhatJobs

Posted 3 days ago

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Job Description

full-time
Our client is seeking a knowledgeable and customer-focused Automotive Service Advisor to join their fully remote support team. This unique position allows you to leverage your expertise in the automotive industry to provide exceptional service and technical guidance to customers from the convenience of your home office. As a remote-first company, we value flexibility and offer a supportive virtual work environment. You will be the primary point of contact for customers seeking assistance with vehicle maintenance, repairs, and diagnostic issues. Your responsibilities will include accurately diagnosing customer concerns, explaining service recommendations clearly and professionally, scheduling appointments, and managing service expectations. You will work closely with a network of remote automotive technicians and service centers to ensure timely and efficient resolution of customer issues. Strong communication and active listening skills are essential to understand customer needs and effectively convey technical information. The ideal candidate will have a minimum of 3 years of experience as an Automotive Service Advisor, Service Manager, or in a related customer-facing role within the automotive sector. A strong technical understanding of vehicle systems, diagnostics, and repair procedures is crucial. Proficiency with automotive service software and CRM systems is required. Excellent problem-solving skills, patience, and a commitment to delivering outstanding customer satisfaction are paramount for this remote role. You must be a self-starter with strong organizational skills and the ability to manage multiple customer interactions simultaneously. This position is fully remote, supporting our customer service operations with a focus on clients and service providers within the Embu, Embu, KE region, and across our service network. If you are a dedicated automotive professional passionate about customer service and seeking a remote career opportunity, we encourage you to apply.
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Remote Automotive Service Advisor

20100 Nyeri Town KES150000 Annually WhatJobs Direct

Posted 2 days ago

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Job Description

full-time
Our client is seeking a customer-focused and knowledgeable Automotive Service Advisor to join their fully remote customer support team. This role is pivotal in providing exceptional service to vehicle owners, assisting them with their automotive needs, and ensuring a seamless service experience. The successful candidate will act as the primary point of contact for customers, understanding their vehicle issues, explaining recommended services and repairs clearly, and scheduling appointments.

You will be responsible for accurately documenting customer concerns, translating technical information into customer-friendly language, and providing transparent cost estimates. Building strong relationships with customers and maintaining high levels of customer satisfaction are key priorities. The ability to multitask, manage schedules efficiently, and utilize customer relationship management (CRM) software is essential. This is a remote position, requiring excellent communication skills, a positive attitude, and the ability to work independently. We are looking for an individual with a solid understanding of automotive systems and repair processes, combined with a passion for customer service. You will work collaboratively with the service department to ensure timely and accurate completion of vehicle maintenance and repairs. Your dedication to providing outstanding support will be instrumental in fostering customer loyalty and enhancing our client's reputation for excellent service.

Qualifications:
  • Previous experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
  • Strong understanding of automotive terminology, vehicle components, and common repair procedures.
  • Excellent communication, interpersonal, and active listening skills.
  • Proficiency in using automotive service software and CRM systems.
  • Ability to explain technical issues clearly and concisely to non-technical customers.
  • Strong organizational and time management skills.
  • Customer-oriented approach with a commitment to exceeding expectations.
  • Ability to work effectively in a remote setting and manage time independently.
  • High school diploma or equivalent; technical certification is a plus.
  • Professional and friendly demeanor.
  • Problem-solving skills to address customer concerns effectively.
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Remote Senior Automotive Service Advisor

01200 Ongata Rongai, Rift Valley KES75000 Annually WhatJobs

Posted 27 days ago

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Job Description

full-time
Our client is seeking an experienced and customer-focused Remote Senior Automotive Service Advisor to join their fully remote customer support and service management team. In this critical role, you will be the primary point of contact for customers seeking automotive service and repair advice, operating entirely from a remote location. You will leverage your extensive knowledge of automotive systems, repair processes, and customer service best practices to guide customers through service appointments, explain diagnoses, provide repair estimates, and ensure a positive service experience. Your responsibilities will include actively listening to customer concerns, accurately documenting vehicle issues, and effectively communicating technical information in a clear, understandable manner. You will work closely with remote service technicians and support staff to coordinate repairs, manage scheduling, and ensure timely completion of work. Building and maintaining strong customer relationships through exceptional communication and problem-solving will be paramount. You will also be involved in managing customer feedback, addressing complaints, and seeking solutions to ensure customer satisfaction. This position requires excellent interpersonal skills, a deep understanding of automotive terminology and procedures, and proficiency with customer relationship management (CRM) software and service scheduling systems. The ideal candidate is highly organized, detail-oriented, and possesses the ability to multitask effectively in a fast-paced, remote environment. A proactive approach to customer service and a commitment to upholding the highest standards of professionalism are essential. This is an outstanding opportunity for a seasoned Service Advisor to transition to a remote role, offering flexibility and the chance to focus on high-level customer interaction and service coordination. Responsibilities include:
  • Engaging with customers remotely to understand their vehicle service and repair needs.
  • Accurately documenting customer requests and vehicle concerns.
  • Explaining diagnostic findings and proposed repair solutions clearly to customers.
  • Providing detailed and accurate service estimates.
  • Scheduling service appointments and managing repair workflows remotely.
  • Liaising with remote technicians to ensure efficient and quality repair work.
  • Addressing customer inquiries, concerns, and complaints promptly and professionally.
  • Maintaining customer records and service histories in the CRM system.
  • Ensuring a high level of customer satisfaction and retention.
  • Staying updated on automotive technologies, service procedures, and company offerings.
Qualifications:
  • Extensive experience as an Automotive Service Advisor or similar customer-facing role in the automotive industry.
  • In-depth knowledge of automotive systems, diagnostics, and repair processes.
  • Excellent communication, negotiation, and interpersonal skills.
  • Proficiency with CRM software and service management systems.
  • Strong problem-solving abilities and a customer-centric approach.
  • Ability to work independently and manage workload effectively in a remote setting.
  • High school diploma or equivalent; automotive technical certifications are a plus.
  • Reliable high-speed internet and a suitable home office setup.
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Senior Automotive Service Advisor (Remote)

00100 Abothuguchi West KES85000 Annually WhatJobs remove_red_eye View All

Posted 13 days ago

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Job Description

full-time
Our client is seeking a highly experienced Senior Automotive Service Advisor to join their innovative team. This is a fully remote position, allowing you to leverage your expertise to support automotive customers and service centers remotely, potentially serving clients in or around Nairobi, Nairobi, KE . You will be responsible for providing expert advice and guidance to customers regarding automotive maintenance, repairs, and services. Your duties will include understanding customer needs, explaining technical issues clearly, recommending appropriate services, and ensuring customer satisfaction throughout the service process. You will also act as a liaison between customers and the service technicians, ensuring seamless communication and efficient workflow. The ideal candidate will possess a strong background in the automotive industry, with extensive knowledge of vehicle diagnostics, repair procedures, and service best practices. Exceptional communication, interpersonal, and customer service skills are essential, especially in a remote environment where clear and empathetic communication is paramount. You should be adept at using digital tools and platforms to manage customer interactions, schedule appointments, and provide service updates. This role demands excellent organizational skills, attention to detail, and the ability to multitask effectively in a remote setting. We are looking for a motivated and customer-focused individual who is passionate about the automotive sector and committed to delivering outstanding service. Your ability to build rapport with customers, understand their concerns, and provide effective solutions will be key to your success. This is a unique opportunity to apply your automotive expertise in a flexible, remote work arrangement and contribute to a growing company.
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