307 Service Advisor jobs in Kenya
Remote Automotive Service Advisor
01001 Ngong
KES150000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a growing automotive services provider, is seeking a customer-focused and knowledgeable Remote Automotive Service Advisor. This is a 100% remote position, allowing you to serve clients from anywhere. You will be the primary point of contact for customers seeking automotive maintenance and repair services, providing expert advice, scheduling appointments, and ensuring a seamless customer experience. The ideal candidate has a strong understanding of automotive systems and exceptional communication skills, with a passion for customer satisfaction.
Responsibilities:
Responsibilities:
- Serve as the main point of contact for customers, addressing their automotive service needs and inquiries.
- Advise customers on recommended maintenance services and repair options based on vehicle condition and manufacturer recommendations.
- Schedule service appointments and manage the service bay workload efficiently.
- Clearly communicate the scope of work, estimated costs, and timelines to customers.
- Obtain customer approval for all services and repairs before commencing work.
- Maintain detailed and accurate customer records and service histories.
- Liaise effectively with the service technicians to ensure smooth workflow and timely completion of work.
- Handle customer concerns and complaints professionally, aiming for resolution and retention.
- Upsell relevant products and services where appropriate, based on customer needs.
- Provide proactive updates to customers on the status of their vehicle service.
- High school diploma or equivalent; Associate's degree or technical certification in Automotive Technology is a plus.
- Minimum of 3 years of experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
- Solid understanding of automotive diagnostics, maintenance, and repair procedures.
- Excellent customer service and communication skills, with the ability to build rapport.
- Strong organizational and time management abilities.
- Proficiency with automotive service management software and CRM systems.
- Ability to explain technical information clearly to non-technical customers.
- A customer-centric approach with a commitment to exceeding expectations.
- Self-motivated and able to work independently in a remote setting.
- Valid driver's license and a clean driving record.
This advertiser has chosen not to accept applicants from your region.
0
Remote Automotive Service Advisor
30200 Tuwan
KES180000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading automotive service provider, is seeking a highly organized and customer-focused Remote Automotive Service Advisor. This is a completely remote position, enabling you to assist customers from the comfort of your home office. You will be the primary point of contact for clients seeking automotive repairs and maintenance, managing the entire service experience from initial consultation to vehicle pick-up or delivery.
Your responsibilities will include scheduling service appointments, accurately diagnosing customer concerns, and clearly communicating recommended services, costs, and timelines to clients via phone, email, or video calls. You will advise customers on necessary repairs and maintenance, ensuring they understand the services being performed. This role requires building trust and rapport with customers, even without in-person interaction. You will collaborate closely with the workshop technicians, relaying information accurately, tracking repair progress, and ensuring quality workmanship. Maintaining detailed service records and managing customer follow-ups are also key aspects of the job. The ideal candidate will have a strong understanding of automotive systems and repair processes, coupled with exceptional customer service and communication skills. Previous experience as a service advisor, dealership service writer, or in a customer-facing automotive role is highly desirable. As a remote advisor, you must be self-motivated, efficient, and adept at using digital tools for communication and record-keeping. Your goal will be to provide a seamless and positive service experience, fostering customer loyalty and satisfaction. If you have a passion for the automotive industry and excel at client communication in a remote setting, we encourage you to apply.
Responsibilities:
Your responsibilities will include scheduling service appointments, accurately diagnosing customer concerns, and clearly communicating recommended services, costs, and timelines to clients via phone, email, or video calls. You will advise customers on necessary repairs and maintenance, ensuring they understand the services being performed. This role requires building trust and rapport with customers, even without in-person interaction. You will collaborate closely with the workshop technicians, relaying information accurately, tracking repair progress, and ensuring quality workmanship. Maintaining detailed service records and managing customer follow-ups are also key aspects of the job. The ideal candidate will have a strong understanding of automotive systems and repair processes, coupled with exceptional customer service and communication skills. Previous experience as a service advisor, dealership service writer, or in a customer-facing automotive role is highly desirable. As a remote advisor, you must be self-motivated, efficient, and adept at using digital tools for communication and record-keeping. Your goal will be to provide a seamless and positive service experience, fostering customer loyalty and satisfaction. If you have a passion for the automotive industry and excel at client communication in a remote setting, we encourage you to apply.
Responsibilities:
- Manage customer service requests for automotive repairs and maintenance remotely.
- Schedule service appointments and manage the service department workflow.
- Diagnose customer concerns and effectively communicate recommendations.
- Provide accurate estimates for labor and parts to customers.
- Maintain clear and consistent communication with clients throughout the service process.
- Liaise with automotive technicians to ensure timely and quality repairs.
- Advise customers on recommended maintenance and service options.
- Maintain detailed customer service records and manage follow-ups.
- Ensure high levels of customer satisfaction and retention.
- Utilize digital tools for communication, scheduling, and record-keeping.
This advertiser has chosen not to accept applicants from your region.
1
Remote Automotive Service Advisor
00209 Ongata Rongai, Rift Valley
KES80000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-focused Automotive Service Advisor for a fully remote position. This role is crucial for bridging the gap between customers and the automotive repair team, ensuring exceptional service and clear communication. You will be responsible for managing incoming service requests, diagnosing customer concerns remotely, scheduling appointments, and providing accurate repair estimates. The ideal candidate will have a strong understanding of automotive repair processes and terminology, enabling them to effectively communicate technical information to customers in a non-technical manner. You will utilize digital tools and platforms to manage customer interactions, track vehicle status, and maintain service records. Key duties include addressing customer inquiries, resolving complaints, and ensuring customer satisfaction throughout the service lifecycle. Collaboration with the service technicians and workshop managers is essential to ensure efficient workflow and timely completion of repairs. You must possess excellent communication, interpersonal, and problem-solving skills. Proficiency in using customer relationship management (CRM) software and automotive service management systems is required. A minimum of 3 years of experience in an automotive service or customer-facing role is necessary. This is a fantastic opportunity for an experienced service professional to leverage their expertise in a flexible, remote work environment, contributing to the success of a reputable automotive service provider. If you are passionate about customer service and have a solid understanding of the automotive industry, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
2
Remote Automotive Service Advisor
40201 Tuwan
KES1800000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a leader in the automotive industry, is seeking an experienced Remote Automotive Service Advisor to join their innovative virtual customer care team. This is a fully remote position, allowing you to assist automotive owners with their service needs from anywhere in Kenya. You will serve as the primary liaison between customers and the service department, ensuring clear communication, accurate service recommendations, and exceptional customer satisfaction. The ideal candidate will possess extensive knowledge of automotive mechanics, excellent communication and interpersonal skills, and a strong aptitude for problem-solving. You will guide customers through service appointments, explain repair needs, and manage service schedules using advanced digital tools. Responsibilities include:
- Consulting with customers to understand their vehicle's service and repair needs.
- Clearly explaining diagnostic results, recommended repairs, and maintenance services to customers.
- Estimating costs for parts and labor, and presenting repair orders to customers for approval.
- Scheduling service appointments and managing the service department's workflow.
- Maintaining accurate records of customer interactions, vehicle history, and services performed.
- Ensuring customer satisfaction by providing excellent communication and follow-up.
- Keeping customers informed about the status of their vehicle repairs.
- Recommending additional services or maintenance based on vehicle needs and manufacturer recommendations.
- Troubleshooting and resolving customer concerns regarding service and repairs.
- Staying up-to-date on the latest automotive technologies, service procedures, and product updates.
- Utilizing virtual communication tools and dealership management systems (DMS) effectively.
- Collaborating with service technicians to ensure quality repairs and timely completion of work.
- High school diploma or equivalent; Technical certification in Automotive Technology is highly desirable.
- Minimum of 3 years of experience as an Automotive Service Advisor or in a related customer-facing automotive role.
- Comprehensive knowledge of vehicle systems, diagnostics, and automotive repair procedures.
- Excellent communication, interpersonal, and customer service skills.
- Strong organizational and time management abilities.
- Proficiency in using automotive diagnostic equipment and dealership management software.
- Ability to explain technical information clearly and concisely to non-technical customers.
- Comfortable working independently in a remote environment with a reliable internet connection.
- A passion for the automotive industry and a commitment to customer satisfaction.
- Problem-solving skills and the ability to handle challenging customer situations professionally.
This advertiser has chosen not to accept applicants from your region.
3
Automotive Service Advisor - Remote Customer Support
00200 Ongata Rongai, Rift Valley
KES70000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a prominent automotive group, is seeking a knowledgeable and customer-centric Automotive Service Advisor to manage client interactions and service appointments. This is a fully remote position, offering flexibility while ensuring exceptional service delivery. You will act as the primary liaison between customers and the service department, diagnosing vehicle issues, explaining necessary repairs, and ensuring customer satisfaction throughout the service process.
Key Responsibilities:
Key Responsibilities:
- Serve as the first point of contact for customers seeking automotive service, managing inquiries via phone, email, and online chat.
- Accurately diagnose customer concerns and vehicle issues, translating them into clear service orders for technicians.
- Advise customers on the scope of work required, providing detailed explanations of repairs and maintenance schedules.
- Provide accurate cost estimates for parts and labor, and obtain customer approval for services.
- Schedule service appointments, ensuring efficient allocation of technician time and workshop resources.
- Maintain open and clear communication with customers throughout the service process, providing updates on repair status.
- Address customer concerns and complaints professionally, working towards satisfactory resolutions.
- Process service invoices, payments, and warranties accurately.
- Educate customers on recommended maintenance and preventive care to enhance vehicle longevity.
- Collaborate closely with service technicians and parts department to ensure timely and quality repair work.
- Maintain customer records and service history in the dealership management system (DMS).
- Ensure adherence to company policies and procedures, as well as automotive industry best practices.
- Proactively identify opportunities to upsell additional services or products that benefit the customer.
- Strive to achieve high levels of customer satisfaction and retention.
- Stay updated on automotive technologies, service procedures, and product information.
- Proven experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
- Strong knowledge of vehicle mechanics, diagnostics, and automotive repair processes.
- Excellent communication, interpersonal, and customer service skills.
- Ability to explain technical information in a clear and understandable manner to non-technical customers.
- Proficiency in using dealership management systems (DMS) and common automotive diagnostic tools.
- Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously.
- A customer-centric mindset with a commitment to delivering exceptional service.
- Ability to work independently and manage workflow effectively in a remote setting.
- High school diploma or equivalent; automotive technical certifications are a plus.
- Familiarity with online service booking platforms is advantageous.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Service & Support Lead
40100 Tuwan
KES450000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a fast-growing technology company, is looking for a motivated and experienced Senior Customer Service & Support Lead to manage its customer service operations. This is a fully remote position, enabling you to lead and empower a remote team of support professionals to deliver exceptional customer experiences from anywhere in Kenya.
The Senior Customer Service & Support Lead will be responsible for overseeing the day-to-day operations of the customer support department, ensuring high levels of customer satisfaction and timely resolution of inquiries. You will develop and implement customer service policies and procedures, train and mentor support agents, and monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores. A crucial part of this role involves identifying trends in customer issues and collaborating with product and development teams to drive improvements.
Key responsibilities include managing support queues, handling escalated customer issues, and ensuring consistent service quality across all channels (phone, email, chat). You will create and maintain support documentation, including FAQs and knowledge base articles. The ability to analyze customer feedback and implement strategies to enhance the overall customer journey is essential. You will also be responsible for performance management of the support team, including setting goals, providing regular feedback, and conducting performance reviews. Strong problem-solving skills and the ability to remain calm and professional under pressure are vital.
Essential qualifications include a Bachelor's degree in Business Administration, Communications, or a related field. A minimum of 4-6 years of experience in customer service or support roles, with at least 2 years in a supervisory or leadership capacity, is required. Proven experience in developing and implementing customer service strategies and best practices is essential. Excellent communication, interpersonal, and active listening skills are paramount. Proficiency with CRM software (e.g., Salesforce, Zendesk) and other customer support tools is necessary. Candidates must be highly organized, proactive, and capable of leading and motivating a remote team effectively. A passion for customer advocacy and a commitment to exceeding customer expectations are key.
This is an exciting opportunity to make a significant impact on customer loyalty and brand reputation. You will lead a dynamic team, shape customer service strategies, and grow your career within a supportive and innovative remote-first company culture. We are committed to providing our remote employees with the resources and autonomy to excel.
This role is 100% remote, empowering you to lead customer service excellence from your home office and contribute to our remote-first philosophy.
The Senior Customer Service & Support Lead will be responsible for overseeing the day-to-day operations of the customer support department, ensuring high levels of customer satisfaction and timely resolution of inquiries. You will develop and implement customer service policies and procedures, train and mentor support agents, and monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores. A crucial part of this role involves identifying trends in customer issues and collaborating with product and development teams to drive improvements.
Key responsibilities include managing support queues, handling escalated customer issues, and ensuring consistent service quality across all channels (phone, email, chat). You will create and maintain support documentation, including FAQs and knowledge base articles. The ability to analyze customer feedback and implement strategies to enhance the overall customer journey is essential. You will also be responsible for performance management of the support team, including setting goals, providing regular feedback, and conducting performance reviews. Strong problem-solving skills and the ability to remain calm and professional under pressure are vital.
Essential qualifications include a Bachelor's degree in Business Administration, Communications, or a related field. A minimum of 4-6 years of experience in customer service or support roles, with at least 2 years in a supervisory or leadership capacity, is required. Proven experience in developing and implementing customer service strategies and best practices is essential. Excellent communication, interpersonal, and active listening skills are paramount. Proficiency with CRM software (e.g., Salesforce, Zendesk) and other customer support tools is necessary. Candidates must be highly organized, proactive, and capable of leading and motivating a remote team effectively. A passion for customer advocacy and a commitment to exceeding customer expectations are key.
This is an exciting opportunity to make a significant impact on customer loyalty and brand reputation. You will lead a dynamic team, shape customer service strategies, and grow your career within a supportive and innovative remote-first company culture. We are committed to providing our remote employees with the resources and autonomy to excel.
This role is 100% remote, empowering you to lead customer service excellence from your home office and contribute to our remote-first philosophy.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Service & Support Lead
20100 Abothuguchi West
KES3800000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a fast-growing technology company revolutionizing its industry, is seeking an experienced and empathetic Senior Customer Service & Support Lead. This is a fully remote position, offering the flexibility to lead and inspire a remote support team from your home office. You will be responsible for overseeing daily customer service operations, ensuring exceptional support experiences for our diverse client base. Your role will involve managing a team of customer support representatives, providing coaching, training, and performance feedback, and developing strategies to enhance customer satisfaction and retention. You will handle escalated customer inquiries, resolve complex issues, and identify opportunities for service improvement. The ideal candidate will possess a deep understanding of customer service best practices, strong leadership capabilities, and a proven ability to motivate and manage a remote team. Excellent problem-solving, communication, and interpersonal skills are paramount. You should be adept at using customer relationship management (CRM) software and other support tools to track interactions, analyze trends, and implement proactive solutions. We are looking for a dedicated individual who is passionate about customer advocacy, can work independently, and thrives in a dynamic remote work environment. This is a crucial role in shaping customer loyalty and ensuring the continued success of our business.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a team of remote customer service representatives, providing guidance, support, and performance management.
- Develop and implement strategies to deliver exceptional customer service and support.
- Handle escalated customer issues and complaints, ensuring timely and satisfactory resolution.
- Monitor customer service performance metrics (e.g., response time, resolution rate, customer satisfaction scores) and identify areas for improvement.
- Train and onboard new customer support team members, equipping them with the necessary skills and knowledge.
- Create and maintain support documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Collaborate with other departments (e.g., product, sales, engineering) to address customer feedback and resolve product-related issues.
- Identify trends in customer inquiries and provide insights to inform product development and service enhancements.
- Develop and implement quality assurance programs for customer interactions.
- Foster a positive and customer-centric team culture.
- Contribute to the development of customer service policies and procedures.
- Stay updated on industry best practices and emerging trends in customer support and service.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service or customer support, with at least 2 years in a leadership or supervisory role.
- Proven experience managing and coaching remote customer support teams.
- Strong understanding of CRM software (e.g., Salesforce, Zendesk) and other customer support tools.
- Exceptional communication, interpersonal, and problem-solving skills.
- Ability to remain calm and professional under pressure.
- Demonstrated ability to empathize with customers and advocate for their needs.
- Excellent organizational and time management skills.
- Proficiency in relevant software applications.
- A proactive approach to identifying and resolving issues.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Service advisor Jobs in Kenya !
6
Customer Service Lead - Technical Support
00500 Ongata Rongai, Rift Valley
KES250000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology firm, is seeking an experienced and highly motivated Customer Service Lead to spearhead their technical support operations. This on-site role is crucial for ensuring exceptional customer satisfaction and seamless technical assistance for their diverse clientele. You will be responsible for leading a team of customer service representatives, managing daily operations, and upholding the highest standards of service quality. Your primary objective will be to resolve customer issues efficiently, accurately, and with empathy, contributing directly to customer retention and loyalty. Key responsibilities include supervising and mentoring the customer service team, developing and implementing support strategies, managing customer inquiries across various channels (phone, email, chat), troubleshooting technical problems, analyzing customer feedback to identify areas for improvement, and ensuring adherence to service level agreements (SLAs). The ideal candidate will possess a strong background in customer service management, particularly within a technical support environment. Proven leadership skills, excellent problem-solving abilities, and a deep understanding of CRM systems and ticketing platforms are essential. You must be adept at handling challenging customer situations and motivating a team to perform at their best. This role requires excellent communication and interpersonal skills, with a focus on delivering clear and effective solutions. You will be based at our client's office in **Ongata Rongai, Kajiado**, working collaboratively with your team and other departments. We are looking for a dedicated professional who is passionate about customer service and committed to driving operational excellence. You will have the opportunity to shape the customer support experience and contribute significantly to our client's growth and reputation in the market. Join our dedicated team and play a vital role in ensuring our customers receive the best possible support.
This advertiser has chosen not to accept applicants from your region.
7
Senior Aesthetician & Client Relations Specialist
30300 Tuwan
KES180000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is a premier beauty and wellness clinic seeking a highly skilled and compassionate Senior Aesthetician. This role is perfect for a professional passionate about enhancing client well-being through advanced skincare treatments and exceptional customer service. You will perform a variety of facial treatments, body therapies, and consultations, utilizing your expertise to recommend personalized skincare regimes. A key part of this role involves building and maintaining strong relationships with clients, ensuring their satisfaction and encouraging repeat business. You will also be involved in client education, advising on product usage and the benefits of various treatments. The ideal candidate will have a keen eye for detail, a calming demeanor, and the ability to create a relaxing and rejuvenating experience for every client.
Responsibilities:
Qualifications:
Responsibilities:
- Perform a wide range of aesthetic treatments including facials, microdermabrasion, chemical peels, waxing, and other specialized skin therapies.
- Conduct thorough skin analysis consultations to understand client needs and recommend appropriate treatments and home care.
- Develop and implement personalized treatment plans for clients.
- Educate clients on skincare principles, product ingredients, and usage.
- Maintain detailed client records, including treatment history and progress notes.
- Promote and sell skincare products and treatment packages to clients.
- Ensure a high standard of hygiene and sterilization in treatment rooms and equipment.
- Stay updated with the latest trends, techniques, and technologies in the beauty and wellness industry.
- Manage appointment scheduling and client follow-ups to ensure continuity of care.
- Contribute to creating a serene and welcoming atmosphere within the clinic.
- Provide exceptional customer service, addressing client concerns and inquiries with professionalism and empathy.
- Collaborate with other team members to achieve clinic goals and enhance client experience.
- Assist in inventory management for skincare products and supplies.
- Participate in ongoing training and professional development.
Qualifications:
- Certified Aesthetician with recognized qualifications.
- Minimum of 5 years of experience in a similar role, preferably in a high-end clinic or spa setting.
- Proven expertise in performing various advanced skincare treatments.
- Excellent communication and interpersonal skills with a strong emphasis on client relations.
- Knowledge of dermatology and cosmetic science.
- Ability to upsell products and services ethically and effectively.
- Strong understanding of hygiene and safety protocols.
- Aesthetic sense and attention to detail.
- Client-focused attitude with a passion for the beauty industry.
- Ability to work independently and as part of a team.
- Experience with electronic health records or client management systems is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Lead Customer Service & Technical Support Manager, Remote Team
00200 Ngong
KES190000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and motivated Lead Customer Service and Technical Support Manager to oversee their remote support operations. This is a fully remote position, demanding strong leadership skills and a commitment to exceptional customer experience. You will be responsible for managing a team of customer service and technical support representatives, ensuring they provide timely and effective solutions to customer inquiries and issues. Your duties will include setting performance standards, providing training and coaching, and monitoring key metrics such as response times, resolution rates, and customer satisfaction scores. The ideal candidate possesses a deep understanding of customer service best practices and experience with various CRM and helpdesk software. You must be adept at motivating and guiding a remote team, fostering a positive and productive work environment. Excellent communication, problem-solving, and conflict-resolution skills are essential. You will also be tasked with analyzing customer feedback to identify trends and areas for improvement in products and services. This role requires a proactive approach to problem-solving and a passion for exceeding customer expectations. We are looking for a leader who can drive continuous improvement in support operations and ensure customer loyalty. This is an excellent opportunity to take on a challenging leadership role within a customer-centric organization. The nominal work location is Ruiru, Kiambu, KE , but the role is entirely remote.
This advertiser has chosen not to accept applicants from your region.
9