What Jobs are available for Service Advisor in Kenya?

Role Description

This is a full-time, on-site role for a Storm Designer located in Nairobi County, Kenya. The Storm Designer will be responsible for designing comprehensive stormwater management solutions, including the analysis and design of stormwater conveyance systems and flood control structures. Additionally, the role will involve evaluating, planning, and designing storm drainage systems, preparing technical reports, ensuring regulatory compliance, and collaborating with engineers, architects, and other professionals to develop effective stormwater solutions.

Qualifications

• Expertise in hydraulic and hydrologic analysis and design
• Proficiency in using design software such as AutoCAD, Civil 3D, and GIS
• Strong technical writing and report preparation skills
• Understanding of local and international stormwater management regulations and standards
• Excellent problem-solving, project management, and communication skills
• Bachelor's degree in Civil Engineering, Environmental Engineering, or related field
• Professional certification (e.g., Professional Engineer) is an advantage
• Experience in working in a similar role within the region is preferable

• Greet customers, listen to their concerns, and inspect vehicles.
• Accurately diagnose and interpret customer complaints and vehicle issues.
• Prepare clear and detailed repair orders, including estimated costs and timeframes.
• Advise customers on recommended services and repairs, explaining options effectively.
• Coordinate with service technicians to schedule and prioritize repair work.
• Maintain consistent communication with customers regarding the status of their vehicle.
• Ensure customer satisfaction by providing excellent service and resolving any issues.
• Process payments and manage the final vehicle delivery to the customer.
• Build and maintain strong relationships with customers to encourage repeat business.
• Stay updated on automotive technologies and service procedures.

• High school diploma or equivalent; Vocational training in automotive technology is a plus.
• Minimum of 5 years of experience as an Automotive Service Advisor.
• Extensive knowledge of automotive systems, diagnostics, and repair procedures.
• Proven track record of achieving high customer satisfaction scores.
• Excellent communication, interpersonal, and sales skills.
• Strong organizational and time management abilities.
• Ability to work effectively in a team environment and manage multiple priorities.
• Proficiency with automotive service management software.
• A passion for the automotive industry and a commitment to quality.

• Greet customers and actively listen to understand their vehicle concerns.
• Accurately diagnose reported issues and recommend appropriate services or repairs.
• Clearly explain service recommendations and estimated costs to customers.
• Schedule service appointments efficiently, ensuring optimal use of technician time.
• Maintain detailed and accurate records of customer interactions, service requests, and vehicle history.
• Follow up with customers to ensure satisfaction with completed services.
• Advise customers on warranty information, service plans, and recommended maintenance.
• Coordinate with the service department to ensure timely and quality completion of work.
• Handle customer inquiries and resolve any service-related issues or complaints promptly.
• Stay up-to-date with the latest automotive technologies, service procedures, and product updates.
• Process repair orders and payments accurately.
• Upsell services and products when appropriate, based on customer needs.

• High school diploma or equivalent; vocational training in automotive technology is a plus.
• Minimum of 3 years of experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
• Strong knowledge of automotive systems, diagnostics, and repair procedures.
• Excellent customer service and communication skills, both verbal and written.
• Proficiency in using automotive diagnostic software and service management systems.
• Ability to multitask, prioritize, and manage time effectively in a remote setting.
• Strong problem-solving and conflict-resolution abilities.
• A passion for cars and providing exceptional customer experiences.
• Familiarity with online service scheduling platforms is an advantage.
• Certification from ASE (Automotive Service Excellence) is highly desirable.

• Greet customers and accurately assess their vehicle service needs via phone, email, or chat.
• Advise customers on necessary automotive repairs and maintenance services.
• Generate service estimates and explain them clearly to customers.
• Schedule service appointments efficiently, coordinating with the availability of technicians.
• Effectively communicate repair status updates to customers throughout the service process.
• Ensure customer satisfaction by providing excellent service and addressing concerns promptly.
• Maintain accurate customer records and service histories.
• Collaborate with automotive technicians and service managers to ensure smooth workflow.
• Process service orders and payments accurately.
• Upsell additional services and products when appropriate.
• Stay updated on automotive technology and service procedures.

• High school diploma or equivalent; automotive technical certification or associate's degree is a plus.
• Proven experience as an Automotive Service Advisor, Service Writer, or similar customer-facing role in the automotive industry.
• Strong knowledge of automotive systems, diagnostics, and repair procedures.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in using automotive service management software (e.g., CDK, Reynolds and Reynolds).
• Ability to explain technical information clearly and concisely to non-technical customers.
• Strong organizational and time management skills.
• Ability to multitask and manage multiple customer inquiries simultaneously.
• Comfortable working independently and managing workload in a remote setting.
• A passion for vehicles and commitment to customer satisfaction.

• Previous experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
• Strong understanding of automotive terminology, vehicle components, and common repair procedures.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using automotive service software and CRM systems.
• Ability to explain technical issues clearly and concisely to non-technical customers.
• Strong organizational and time management skills.
• Customer-oriented approach with a commitment to exceeding expectations.
• Ability to work effectively in a remote setting and manage time independently.
• High school diploma or equivalent; technical certification is a plus.
• Professional and friendly demeanor.
• Problem-solving skills to address customer concerns effectively.

• Engaging with customers remotely to understand their vehicle service and repair needs.
• Accurately documenting customer requests and vehicle concerns.
• Explaining diagnostic findings and proposed repair solutions clearly to customers.
• Providing detailed and accurate service estimates.
• Scheduling service appointments and managing repair workflows remotely.
• Liaising with remote technicians to ensure efficient and quality repair work.
• Addressing customer inquiries, concerns, and complaints promptly and professionally.
• Maintaining customer records and service histories in the CRM system.
• Ensuring a high level of customer satisfaction and retention.
• Staying updated on automotive technologies, service procedures, and company offerings.

• Extensive experience as an Automotive Service Advisor or similar customer-facing role in the automotive industry.
• In-depth knowledge of automotive systems, diagnostics, and repair processes.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency with CRM software and service management systems.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work independently and manage workload effectively in a remote setting.
• High school diploma or equivalent; automotive technical certifications are a plus.
• Reliable high-speed internet and a suitable home office setup.