195 Service Advisor jobs in Kenya
Automotive Service Advisor
20100 Mwembe
KES75000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Automotive Service Advisor to join their busy dealership in **Nakuru, Nakuru, KE**. This is a hybrid role, requiring your presence in the workshop for a significant portion of the week, with potential for some remote administrative tasks. You will be the primary point of contact for customers, ensuring they receive excellent service and their vehicles are maintained to the highest standards. Your role involves understanding customer concerns, accurately diagnosing issues with the help of technicians, recommending necessary repairs, and managing the service process from start to finish.
Responsibilities:
Qualifications:
Responsibilities:
- Greet customers, listen to their concerns, and accurately record vehicle issues.
- Inspect vehicles with technicians and recommend necessary services and repairs.
- Provide detailed explanations of recommended services and repairs to customers.
- Estimate costs for labor and parts and present them to customers for approval.
- Schedule service appointments and manage the service department's workflow.
- Maintain clear and consistent communication with customers regarding their vehicle's status.
- Process customer payments and manage service invoices.
- Ensure customer satisfaction by delivering exceptional service.
- Keep up-to-date with the latest automotive technologies and service procedures.
- Collaborate with technicians and other dealership staff to ensure efficient operations.
Qualifications:
- Proven experience as an Automotive Service Advisor or in a similar customer-facing role in the automotive industry.
- Strong knowledge of automotive systems and maintenance.
- Excellent customer service and communication skills.
- Ability to diagnose and explain automotive issues clearly.
- Proficiency in using service management software.
- Strong organizational and multitasking abilities.
- A valid driver's license and clean driving record.
- Experience in a dealership environment is highly preferred.
- Technical or mechanical aptitude is a significant advantage.
- High school diploma or equivalent required; vocational training in automotive technology is a plus.
This advertiser has chosen not to accept applicants from your region.
0
Automotive Service Advisor
30200 Tuwan
KES80000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a reputable automotive dealership, is looking for a customer-focused and highly organized Automotive Service Advisor to join their busy service department. This role is essential for bridging the gap between customers and the technical team, ensuring a seamless and positive service experience. You will be the primary point of contact for customers bringing their vehicles in for maintenance and repair. Your responsibilities will include greeting customers warmly, actively listening to their concerns, and accurately diagnosing reported issues. You will translate technical information into easily understandable terms for customers, provide detailed explanations of recommended services and repairs, and present transparent cost estimates. The ability to upsell relevant services and products while maintaining customer trust is key. You will schedule service appointments, manage the flow of vehicles through the service bay, and ensure timely completion of work. Maintaining clear and consistent communication with customers throughout the service process, providing updates on progress and potential delays, is crucial. You will also coordinate with mechanics and technicians to ensure all customer requests are met efficiently and effectively. The ideal candidate possesses exceptional communication, interpersonal, and customer service skills, with a passion for the automotive industry. Strong organizational abilities, attention to detail, and the capacity to work under pressure are essential. Previous experience as a service advisor or in a customer-facing role within the automotive sector is highly preferred. A good understanding of vehicle mechanics and repair processes is beneficial. This is a fantastic opportunity to build a rewarding career in a thriving automotive environment, working with a dedicated team committed to excellence.
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1
Automotive Service Advisor
20200 Kapsuser
KES55000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a reputable automotive dealership, is seeking a customer-focused and technically proficient Automotive Service Advisor. This role is central to ensuring a seamless and positive service experience for all customers. You will be the primary liaison between the customer and the service technicians, accurately assessing vehicle issues, clearly communicating repair recommendations, and managing the service appointment process from start to finish. The ideal candidate possesses excellent communication skills, a strong understanding of automotive mechanics, and a passion for providing exceptional customer service.
Key responsibilities include:
Key responsibilities include:
- Greeting customers warmly and professionally, actively listening to their concerns regarding vehicle performance.
- Performing thorough vehicle walk-arounds and documenting any existing cosmetic or mechanical issues.
- Translating customer concerns and technical issues into clear, concise repair orders for technicians.
- Estimating repair costs and timelines, providing accurate quotes to customers.
- Scheduling service appointments and managing the workflow of the service department.
- Explaining completed work and any additional recommendations to customers upon service completion.
- Addressing customer inquiries and concerns promptly and effectively, resolving any issues that may arise.
- Upselling additional services and products appropriately, based on vehicle needs and customer requests.
- Maintaining a high level of product knowledge regarding automotive systems and repair procedures.
- Ensuring customer satisfaction and encouraging repeat business.
This advertiser has chosen not to accept applicants from your region.
2
Automotive Service Advisor
90101 Gathiruini
KES150000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a reputable automotive dealership, is seeking an experienced and customer-focused Automotive Service Advisor to join their dynamic team. This role involves interacting directly with customers to understand their vehicle service needs, accurately documenting required repairs, and ensuring a seamless service experience. The ideal candidate will possess strong communication and interpersonal skills, a keen eye for detail, and a thorough understanding of automotive mechanics. You will be the primary point of contact for customers throughout the service process, from initial consultation to vehicle pick-up. This position requires a proactive individual who can manage multiple customer requests efficiently and maintain high levels of customer satisfaction. While some on-site presence is required, a hybrid work arrangement is available.
Responsibilities:
Responsibilities:
- Greet customers warmly and professionally, actively listen to their concerns regarding vehicle issues.
- Accurately diagnose customer needs and translate them into detailed service orders for technicians.
- Provide clear and concise explanations of recommended services, repairs, and associated costs to customers.
- Generate service quotes and estimates, ensuring transparency and accuracy.
- Schedule service appointments and manage the flow of vehicles through the service department.
- Maintain regular communication with customers regarding the status of their vehicle repairs.
- Ensure customer satisfaction by addressing inquiries and resolving issues promptly and effectively.
- Upsell additional services and products where appropriate, based on customer needs and vehicle condition.
- Maintain a clean and organized service reception area.
- Collaborate with service technicians and parts department to ensure timely completion of repairs.
- Proven experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
- Strong knowledge of automotive systems and maintenance procedures.
- Excellent customer service, communication, and active listening skills.
- Ability to effectively explain technical information to non-technical customers.
- Proficiency in using dealership management systems (DMS) and service scheduling software.
- Strong organizational and time management skills, with the ability to multitask.
- A problem-solving attitude and a commitment to customer satisfaction.
- Valid driver's license and a clean driving record.
- High school diploma or equivalent; technical certifications are a plus.
- Experience with hybrid and electric vehicle service is an advantage.
This advertiser has chosen not to accept applicants from your region.
3
Remote Automotive Service Advisor
60100 Meru , Eastern
KES120000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading name in the automotive sector, is seeking a customer-focused and technically adept Remote Automotive Service Advisor to join their expanding virtual service team. This is a fully remote role, allowing you to provide exceptional customer service and manage vehicle service needs from your home office. While the company has a significant operational base in Meru, Meru, KE , your duties will be performed entirely remotely.
Responsibilities:
Qualifications:
This is a 100% remote position. A reliable internet connection and a dedicated home office are mandatory. While the company is located in Meru, Meru, KE , your responsibilities will be fulfilled entirely remotely. Our client offers a competitive salary, potential for performance-based bonuses, and excellent opportunities for growth within their remote customer service and automotive operations.
Responsibilities:
- Serve as the primary point of contact for customers seeking automotive service and repair, managing all communication remotely via phone, email, and chat.
- Accurately diagnose customer concerns and translate them into detailed service orders for technicians.
- Advise customers on necessary repairs, maintenance services, and associated costs, providing clear explanations of work to be performed.
- Generate quotes and estimates for services, ensuring transparency and customer understanding.
- Schedule service appointments and manage the workflow of the service department to ensure efficient turnaround times.
- Maintain a high level of customer satisfaction by providing timely updates, addressing concerns, and ensuring quality service delivery.
- Process customer payments, handle billing inquiries, and manage service documentation.
- Liaise with automotive technicians to ensure work is completed to high standards and on schedule.
- Maintain a thorough understanding of vehicle makes, models, and common repair issues.
- Proactively identify opportunities to upsell or cross-sell additional services or products.
- Ensure compliance with company policies and procedures related to customer service and vehicle handling.
Qualifications:
- High school diploma or equivalent; a Technical Certificate in Automotive Technology or related field is a strong advantage.
- Minimum of 3-5 years of experience as an Automotive Service Advisor, Service Writer, or in a customer-facing automotive role.
- Strong knowledge of automotive systems, diagnostics, and repair processes.
- Excellent communication, interpersonal, and customer service skills, essential for remote interaction.
- Proficiency in using dealership management systems (DMS) or automotive repair software.
- Ability to multitask, prioritize, and manage time effectively in a remote work environment.
- Strong problem-solving skills and attention to detail.
- Self-motivated and able to work independently with minimal supervision.
- Comfortable using technology for communication, scheduling, and documentation.
- Passion for the automotive industry and commitment to customer satisfaction.
This is a 100% remote position. A reliable internet connection and a dedicated home office are mandatory. While the company is located in Meru, Meru, KE , your responsibilities will be fulfilled entirely remotely. Our client offers a competitive salary, potential for performance-based bonuses, and excellent opportunities for growth within their remote customer service and automotive operations.
This advertiser has chosen not to accept applicants from your region.
4
Remote Automotive Service Advisor
20116 Nyeri Town
KES70000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a customer-focused and technically knowledgeable Remote Automotive Service Advisor. This fully remote position allows you to serve clients virtually, assisting them with vehicle maintenance and repair needs. You will be responsible for greeting customers, understanding their vehicle issues, recommending appropriate services and repairs, and accurately estimating costs and timelines. A key part of your role involves explaining complex automotive problems in a clear and understandable manner to customers and effectively scheduling service appointments. You will act as the primary point of contact between the customer and the service technicians, ensuring clear communication and customer satisfaction throughout the service process. The ideal candidate will possess strong interpersonal and communication skills, with the ability to build rapport with customers and address their concerns empathetically. A solid understanding of automotive systems, common vehicle issues, and maintenance requirements is essential. You should be proficient in using service management software and online diagnostic tools. Excellent organizational and multitasking abilities are crucial for managing customer inquiries, scheduling, and follow-ups efficiently in a remote setting. This role requires a proactive approach to customer service and a commitment to delivering an exceptional experience. You will play a vital role in ensuring customer loyalty and driving service revenue. While this is a remote role, your responsibilities will support customer needs related to automotive services potentially impacting the **Nyeri, Nyeri, KE** region. Requirements:
- High school diploma or equivalent; Associate's degree in Automotive Technology or related field is a plus.
- Minimum of 3 years of experience as an automotive service advisor, technician, or in a customer-facing role within the automotive industry.
- Strong understanding of vehicle systems, diagnostics, and automotive repair processes.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in service management software and basic computer applications.
- Ability to multitask, prioritize, and manage time effectively in a remote environment.
- Problem-solving skills and attention to detail.
- Enthusiastic and professional demeanor.
- High school diploma or equivalent; Associate's degree in Automotive Technology or related field is a plus.
- Minimum of 3 years of experience as an automotive service advisor, technician, or in a customer-facing role within the automotive industry.
- Strong understanding of vehicle systems, diagnostics, and automotive repair processes.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in service management software and basic computer applications.
- Ability to multitask, prioritize, and manage time effectively in a remote environment.
- Problem-solving skills and attention to detail.
- Enthusiastic and professional demeanor.
This advertiser has chosen not to accept applicants from your region.
5
Automotive Service Advisor - Remote
90100 Mangu
KES100000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a customer-focused and knowledgeable Automotive Service Advisor to manage client interactions and service appointments remotely. This fully remote position allows you to work from home, assisting customers with their vehicle maintenance and repair needs. You will be the primary point of contact, diagnosing issues based on customer descriptions, scheduling service appointments, coordinating with the service department, and ensuring customer satisfaction. The ideal candidate will have a strong understanding of automotive systems and excellent communication and organizational skills.
Key Responsibilities:
Qualifications:
This fully remote role supports our client's operations surrounding **Machakos, Machakos, KE**. We are looking for an individual who can provide exceptional remote service to automotive clients.
Key Responsibilities:
- Greet customers and accurately assess their vehicle service needs via phone, email, or chat.
- Advise customers on necessary automotive repairs and maintenance services.
- Generate service estimates and explain them clearly to customers.
- Schedule service appointments efficiently, coordinating with the availability of technicians.
- Effectively communicate repair status updates to customers throughout the service process.
- Ensure customer satisfaction by providing excellent service and addressing concerns promptly.
- Maintain accurate customer records and service histories.
- Collaborate with automotive technicians and service managers to ensure smooth workflow.
- Process service orders and payments accurately.
- Upsell additional services and products when appropriate.
- Stay updated on automotive technology and service procedures.
Qualifications:
- High school diploma or equivalent; automotive technical certification or associate's degree is a plus.
- Proven experience as an Automotive Service Advisor, Service Writer, or similar customer-facing role in the automotive industry.
- Strong knowledge of automotive systems, diagnostics, and repair procedures.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in using automotive service management software (e.g., CDK, Reynolds and Reynolds).
- Ability to explain technical information clearly and concisely to non-technical customers.
- Strong organizational and time management skills.
- Ability to multitask and manage multiple customer inquiries simultaneously.
- Comfortable working independently and managing workload in a remote setting.
- A passion for vehicles and commitment to customer satisfaction.
This fully remote role supports our client's operations surrounding **Machakos, Machakos, KE**. We are looking for an individual who can provide exceptional remote service to automotive clients.
This advertiser has chosen not to accept applicants from your region.
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6
Remote Automotive Service Advisor
80100 Nairobi, Nairobi
KES65000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a prominent automotive group, is seeking a highly professional and customer-focused Remote Automotive Service Advisor to join their innovative, fully remote customer engagement team. In this role, you will be the primary point of contact for vehicle owners seeking service and maintenance, managing their inquiries, scheduling appointments, and ensuring a seamless service experience. You will leverage your automotive knowledge to advise customers on necessary repairs, explain service options, and maintain clear communication throughout the service process. This position requires excellent communication skills, a strong understanding of automotive systems, and the ability to provide exceptional service remotely.
Responsibilities:
Qualifications:
This role is fully remote, offering a flexible work arrangement. The service operations supported will be for customers of our client's facilities in Mombasa, Mombasa, KE , but your role is performed remotely. We are looking for an articulate and knowledgeable professional who can provide outstanding automotive service advice and support from any location.
Responsibilities:
- Serve as the primary liaison between customers and the service department, managing all communications remotely.
- Accurately diagnose customer concerns and translate them into actionable service orders for technicians.
- Advise customers on recommended services and repairs, explaining the necessity and potential benefits.
- Provide clear and concise estimates for service costs and timelines.
- Schedule service appointments efficiently, optimizing technician availability.
- Maintain consistent communication with customers regarding the status of their vehicle service.
- Process service orders and manage customer billing inquiries.
- Address customer concerns and resolve any issues that arise during the service process with professionalism and empathy.
- Build and maintain strong customer relationships, fostering loyalty and repeat business.
- Stay updated on automotive technologies, service procedures, and product offerings.
Qualifications:
- Proven experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
- Strong understanding of automotive systems, diagnostics, and repair processes.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency in using service scheduling software and customer relationship management (CRM) systems.
- Ability to explain technical information clearly and effectively to non-technical customers.
- Demonstrated ability to manage multiple tasks and prioritize effectively in a remote work environment.
- A customer-centric approach with a passion for delivering exceptional service.
- High school diploma or equivalent; automotive technician certification is a plus.
- Comfortable and effective using digital communication tools and platforms.
- Resilience and a positive attitude when handling customer inquiries and concerns.
This role is fully remote, offering a flexible work arrangement. The service operations supported will be for customers of our client's facilities in Mombasa, Mombasa, KE , but your role is performed remotely. We are looking for an articulate and knowledgeable professional who can provide outstanding automotive service advice and support from any location.
This advertiser has chosen not to accept applicants from your region.
7
Senior Automotive Service Advisor
20100 Mwembe
KES85000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and customer-focused Senior Automotive Service Advisor to join their fully remote client support team. In this vital role, you will serve as the primary point of contact for customers seeking assistance with vehicle maintenance, repairs, and technical inquiries. You will leverage your extensive automotive knowledge to provide exceptional remote support, diagnose issues, explain technical procedures, and ensure a seamless customer experience.
Key Responsibilities:
Proficiency with CRM software and standard office applications is required. The ability to work independently, manage time effectively, and handle high-volume customer interactions in a remote setting is crucial. If you are passionate about vehicles, dedicated to providing outstanding customer service, and seeking a flexible, remote opportunity, we encourage you to apply. Join a forward-thinking company that values its customers and employees.
Key Responsibilities:
- Provide expert remote consultation to customers regarding vehicle service, maintenance schedules, and repair options.
- Accurately diagnose customer concerns and translate technical issues into understandable terms for non-technical individuals.
- Effectively manage customer expectations regarding repair timelines, costs, and potential outcomes.
- Guide customers through troubleshooting steps for common vehicle issues when appropriate.
- Coordinate with internal service departments or partner workshops to facilitate necessary repairs and service appointments.
- Maintain detailed and accurate customer records and service histories in the CRM system.
- Process service orders, invoices, and payments efficiently and accurately.
- Address customer complaints and concerns promptly and professionally, aiming for satisfactory resolution.
- Stay current with automotive technologies, manufacturer updates, and service best practices.
- Proactively identify opportunities to upsell or cross-sell services and products.
- Contribute to team efforts by sharing knowledge and assisting colleagues.
- Ensure high levels of customer satisfaction and loyalty.
Proficiency with CRM software and standard office applications is required. The ability to work independently, manage time effectively, and handle high-volume customer interactions in a remote setting is crucial. If you are passionate about vehicles, dedicated to providing outstanding customer service, and seeking a flexible, remote opportunity, we encourage you to apply. Join a forward-thinking company that values its customers and employees.
This advertiser has chosen not to accept applicants from your region.
8
Senior Automotive Service Advisor
20200 Mwembe
KES65000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a prestigious automotive group, is looking for a highly skilled and customer-focused Senior Automotive Service Advisor to join their dynamic team. This is a fully remote position, allowing you to manage client consultations and service appointments from your home office. You will be the primary point of contact for customers, understanding their vehicle needs, advising on necessary repairs and maintenance, and ensuring a superior customer experience. The ideal candidate possesses exceptional communication skills, a deep understanding of automotive systems, and a passion for delivering outstanding service.
Responsibilities:
Responsibilities:
- Greet customers warmly and listen attentively to their vehicle concerns and service requests.
- Accurately diagnose and identify customer needs, translating technical issues into understandable terms.
- Advise customers on recommended services, repairs, and maintenance based on vehicle condition and manufacturer guidelines.
- Provide clear and concise explanations of service options, costs, and estimated completion times.
- Generate repair orders with meticulous attention to detail, ensuring all requested services are captured.
- Coordinate with the service technicians to ensure efficient workflow and timely completion of repairs.
- Keep customers informed about the status of their vehicle repairs and address any changes promptly.
- Handle customer inquiries and resolve complaints effectively and professionally.
- Build and maintain strong customer relationships, fostering loyalty and repeat business.
- Process customer payments accurately and efficiently.
- Ensure all service records are maintained accurately and updated in the system.
- Stay current with automotive technology advancements and manufacturer service bulletins.
- High school diploma or equivalent; Associate's or Bachelor's degree in Automotive Technology or a related field is a plus.
- Minimum of 5 years of experience as an Automotive Service Advisor or in a similar customer-facing automotive role.
- In-depth knowledge of automotive systems, diagnostics, and repair procedures.
- Exceptional customer service, communication, and interpersonal skills.
- Proven ability to upsell services and build customer rapport.
- Proficiency in using automotive service management software and computer systems.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Adept at problem-solving and resolving customer concerns with empathy and efficiency.
- Ability to work independently and maintain productivity in a remote environment.
- Valid driver's license and a clean driving record.
This advertiser has chosen not to accept applicants from your region.
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