421 Service Advisor jobs in Kenya
Automotive Service Advisor
01201 Embu, Eastern
KES45000 Annually
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Posted today
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Job Description
Our client is seeking an experienced and customer-focused Automotive Service Advisor to join their busy dealership team in Embu. This role requires a blend of in-person customer interaction and potential remote administrative tasks, making it a hybrid position. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your responsibilities will include greeting customers, actively listening to their concerns, and accurately documenting reported issues. You will inspect vehicles with the customer, clearly explain recommended services and repairs, provide accurate estimates for labor and parts, and obtain customer approval. Building and maintaining strong customer relationships through excellent communication and trust is paramount. You will also schedule service appointments, manage the service department's workflow, and ensure customer vehicles are ready at the promised time. This role demands a deep understanding of automotive systems and repair processes. The ability to translate technical information into easily understandable terms for customers is crucial. You will work closely with the service technicians, relaying information efficiently and ensuring the highest quality of work is performed. We are looking for a highly organized individual with strong sales and customer service skills. The hybrid nature of this role means you must be comfortable managing responsibilities both on-site and potentially remotely for certain administrative or follow-up tasks, requiring excellent self-management and communication skills. A commitment to continuous learning and staying updated on automotive technology is important. You will contribute significantly to customer satisfaction and the overall success of the service department. The ideal candidate possesses a proactive attitude and a genuine passion for the automotive industry. Familiarity with CDK Global or other dealership management systems is a plus. This position offers opportunities for career growth within a reputable automotive group. Attention to detail in estimates and repair orders is critical for profitability and customer trust.
Responsibilities:
Responsibilities:
- Greet customers and professionally manage their service needs.
- Listen to customer concerns and accurately diagnose vehicle issues.
- Inspect vehicles to identify necessary maintenance and repairs.
- Provide clear explanations of services, repairs, and associated costs.
- Generate accurate service estimates and obtain customer authorization.
- Schedule service appointments and manage the service department’s workload.
- Maintain strong relationships with customers through effective communication and follow-up.
- Coordinate with service technicians to ensure quality repairs and timely completion.
- Process customer payments and ensure all paperwork is completed accurately.
- Maintain a clean and organized service reception area.
- High school diploma or equivalent; Technical or Associate degree preferred.
- Proven experience as an Automotive Service Advisor.
- Strong knowledge of automotive systems, diagnostics, and repair procedures.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in dealership management systems (e.g., CDK Global, Reynolds and Reynolds).
- Ability to sell services and build customer rapport.
- Strong organizational and time management skills.
- Ability to work effectively in a fast-paced, team environment.
- Valid driver's license.
This advertiser has chosen not to accept applicants from your region.
0
Automotive Service Advisor
01100 Makongeni
KES60000 Annually
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Posted 2 days ago
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Job Description
Our client is looking for a customer-focused Automotive Service Advisor to manage the client-service interface within their busy dealership. This role is vital in ensuring a seamless and positive experience for vehicle owners seeking maintenance and repair services. You will be responsible for greeting customers, listening to their concerns, accurately documenting service needs, and effectively communicating repair estimates and timelines. The ideal candidate possesses excellent communication and interpersonal skills, a strong understanding of automotive systems, and a commitment to customer satisfaction. This role operates on a hybrid model, requiring a blend of on-site customer interaction and remote administrative tasks.
Key responsibilities include:
This is a hybrid position.
Key responsibilities include:
- Greeting customers in a friendly and professional manner upon arrival.
- Actively listening to customers' descriptions of vehicle issues and concerns.
- Accurately recording customer information and vehicle service requests into the dealership management system (DMS).
- Clearly explaining required maintenance and repair services to customers, including estimated costs and timeframes.
- Generating service orders and distributing them to the appropriate technicians.
- Maintaining a high level of product knowledge regarding vehicle maintenance and repair.
- Keeping customers informed about the status of their vehicle repairs.
- Addressing customer concerns and ensuring their satisfaction with the service provided.
- Recommending relevant services and products based on vehicle needs and customer history.
- Handling customer inquiries and scheduling appointments efficiently.
- Processing payments and ensuring all paperwork is completed accurately.
- Coordinating with the service department to ensure timely completion of work.
This is a hybrid position.
This advertiser has chosen not to accept applicants from your region.
1
Automotive Service Advisor
01000 Makongeni
KES50000 month
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a customer-focused and technically knowledgeable Automotive Service Advisor to join their reputable dealership in **Thika, Kiambu, KE**. This role is essential for bridging the gap between customers and the service department, ensuring a seamless and positive experience. Key responsibilities include greeting customers, listening to their concerns about vehicle performance, accurately diagnosing reported issues, preparing service estimates, explaining repair recommendations clearly and professionally to customers, and scheduling service appointments. You will also manage the workflow for technicians, track vehicle repair status, and communicate updates to customers. The ideal candidate will possess excellent communication, interpersonal, and customer service skills, along with a strong understanding of automotive systems and terminology. Previous experience as an automotive technician or in a similar service advisor role is required. Proficiency with dealership management systems (DMS) and diagnostic equipment is essential. ASE certification is a plus. You must be organized, detail-oriented, and able to work efficiently in a fast-paced environment. A passion for automobiles and a commitment to providing exceptional customer satisfaction are critical for success in this role. This position requires strong problem-solving abilities and the capacity to build rapport with a diverse clientele.
This advertiser has chosen not to accept applicants from your region.
2
Automotive Service Advisor
80100 Nairobi, Nairobi
KES70000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a customer-focused and technically-minded Automotive Service Advisor to join their busy dealership, offering a hybrid work arrangement. This role is vital for ensuring an exceptional customer experience by effectively communicating vehicle needs, service recommendations, and repair estimates to clients. The ideal candidate will possess a strong understanding of automotive systems, excellent communication and interpersonal skills, and a knack for sales and customer relationship management. You will be responsible for greeting customers, listening to their concerns, accurately diagnosing reported issues, recommending appropriate services and repairs, and generating service orders. Your ability to explain technical information in a clear, concise, and customer-friendly manner is paramount. You will also manage the workflow of the service department, coordinating with technicians, scheduling appointments, and ensuring timely completion of repairs. This position requires a proactive approach to customer satisfaction, a commitment to maintaining high service standards, and the ability to upsell additional services or products when appropriate. You will serve as the primary point of contact for customers throughout the service process, building trust and ensuring their vehicles are returned in optimal condition. A collaborative spirit and the ability to work effectively with both customers and the service team are essential for success. Your role is crucial in bridging the gap between technical expertise and customer understanding, ensuring satisfaction and repeat business. You will also be involved in managing customer feedback and addressing any concerns promptly and professionally.
Key Responsibilities:
Key Responsibilities:
- Greet customers, listen to their concerns, and accurately record vehicle service needs.
- Inspect vehicles with technicians to diagnose issues and identify necessary repairs.
- Provide clear, concise, and accurate estimates for services and repairs.
- Explain technical vehicle issues and proposed solutions to customers in an understandable way.
- Schedule service appointments and manage the flow of vehicles in the service bay.
- Order and track necessary parts for vehicle repairs.
- Coordinate with automotive technicians to ensure work is completed efficiently and to high standards.
- Maintain a high level of customer satisfaction by providing excellent service.
- Upsell additional services, parts, and accessories when appropriate and beneficial to the customer.
- Follow up with customers after service to ensure satisfaction and address any concerns.
- Maintain a clean and organized service reception area.
- Process customer payments and manage service billing.
- Stay up-to-date with new automotive technologies and service procedures.
- Build strong relationships with customers to encourage repeat business.
- Handle customer complaints and resolve them effectively.
- High school diploma or equivalent; Associate's or Bachelor's degree in Automotive Technology or Business is a plus.
- Proven experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
- Strong knowledge of automotive systems, diagnostics, and repair processes.
- Excellent communication, interpersonal, and customer service skills.
- Ability to upsell products and services effectively.
- Proficiency in using automotive service management software.
- Strong organizational and time management skills.
- Ability to work in a fast-paced environment.
- Valid driver's license.
- Customer-centric mindset with a passion for the automotive industry.
- Problem-solving skills and the ability to think on your feet.
- Basic understanding of financial transactions and payment processing.
This advertiser has chosen not to accept applicants from your region.
3
Automotive Service Advisor
00203 Njiru Village
KES55000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a reputable automotive dealership, is seeking a highly motivated and customer-focused Automotive Service Advisor to join their team on a fully remote basis. This is a unique opportunity for a skilled professional to manage customer interactions and service appointments from a remote location. The Service Advisor will be the primary point of contact for customers bringing their vehicles in for service or repair. Your responsibilities will include greeting customers warmly, actively listening to their concerns, and accurately documenting vehicle issues. You will provide clear and detailed explanations of required maintenance and repairs, estimate costs, and manage customer expectations regarding timelines. Building and maintaining strong customer relationships through excellent communication and service is paramount. The Service Advisor will also work closely with the service technicians, ensuring they have all the necessary information to perform the work efficiently and effectively. This role requires a thorough understanding of automotive systems and repair procedures. The ideal candidate will possess outstanding communication and interpersonal skills, a passion for customer service, and the ability to upsell services and products when appropriate. Proficiency in dealership management software and a strong ability to multitask in a fast-paced, remote environment are essential. If you are a driven individual with a passion for the automotive industry and a commitment to delivering exceptional customer experiences remotely, this position offers a fantastic career path.
Responsibilities:
Responsibilities:
- Greet customers in a professional and friendly manner, whether in person or via virtual communication.
- Actively listen to customer concerns and accurately diagnose vehicle issues.
- Clearly explain recommended services, repairs, and associated costs to customers.
- Prepare accurate repair orders and estimates.
- Schedule service appointments and manage the workflow in the service department.
- Maintain open and consistent communication with customers regarding the status of their vehicle.
- Build and maintain strong customer relationships through exceptional service.
- Collaborate effectively with service technicians to ensure quality repairs.
- Address customer concerns and resolve any issues that may arise.
- Upsell additional services and products when appropriate and beneficial to the customer.
- Ensure customer satisfaction and encourage repeat business.
- Proven experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
- Strong knowledge of automotive systems, maintenance, and repair procedures.
- Excellent customer service, communication, and interpersonal skills.
- Ability to explain technical information clearly to non-technical customers.
- Proficiency in using dealership management systems (DMS) and relevant software.
- Strong organizational and multitasking abilities.
- Sales-oriented with a focus on customer satisfaction.
- Ability to work independently and manage workload effectively in a remote setting.
- Valid driver's license and a clean driving record.
This advertiser has chosen not to accept applicants from your region.
4
Automotive Service Advisor
20200 Kitale, Rift Valley
KES65000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a premier automotive dealership, is seeking a professional and customer-focused Automotive Service Advisor to join their busy service department. This is an on-site position where you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your role is critical in ensuring a positive customer experience by clearly communicating vehicle needs, service recommendations, and associated costs. You will interpret customer concerns, effectively translate them into actionable work orders for the technicians, and keep customers informed about the progress of their service. The ideal candidate will have a strong knowledge of automotive systems, excellent communication and interpersonal skills, and a knack for customer relationship management. You must be organized, efficient, and able to manage multiple tasks simultaneously in a fast-paced environment. Building trust and rapport with customers is key to succeeding in this role, ensuring they feel confident and well-informed throughout the service process. Key Responsibilities:
- Greet customers and listen attentively to their vehicle service concerns.
- Accurately diagnose customer-reported issues and prepare detailed repair orders.
- Clearly explain service recommendations and provide accurate cost estimates to customers.
- Advise customers on necessary maintenance and potential future repairs.
- Maintain a high level of service and customer satisfaction.
- Coordinate with service technicians to ensure timely completion of work.
- Keep customers updated on the status of their vehicle's service.
- Process customer payments and manage invoicing.
- Handle customer complaints and resolve issues effectively.
- Maintain knowledge of new automotive technologies and services.
- High school diploma or equivalent; vocational training in automotive technology is a plus.
- Proven experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
- Strong understanding of vehicle diagnostics and automotive repair processes.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in using service management software and basic computer applications.
- Ability to multitask and work effectively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- A positive attitude and a professional demeanor.
- Valid driver's license.
This advertiser has chosen not to accept applicants from your region.
5
Automotive Service Advisor
30200 Kitale, Rift Valley
KES50000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a well-established automotive dealership, is looking for an experienced and customer-focused Automotive Service Advisor to join their team in Kitale, Trans-Nzoia, KE . This role is the primary point of contact between the service department and its customers, ensuring a high level of satisfaction and driving service revenue.
The Service Advisor will be responsible for greeting customers, understanding their vehicle concerns, and accurately translating those concerns into repair orders for the technicians. You will need to provide clear and concise explanations of needed services and repairs, explain service options, and provide accurate cost estimates. Building strong customer relationships, managing customer expectations, and ensuring the timely completion of services are critical aspects of this position. A passion for automobiles and excellent communication skills are essential.
Key Responsibilities:
Qualifications:
The Service Advisor will be responsible for greeting customers, understanding their vehicle concerns, and accurately translating those concerns into repair orders for the technicians. You will need to provide clear and concise explanations of needed services and repairs, explain service options, and provide accurate cost estimates. Building strong customer relationships, managing customer expectations, and ensuring the timely completion of services are critical aspects of this position. A passion for automobiles and excellent communication skills are essential.
Key Responsibilities:
- Greet customers warmly upon arrival and assist them with their vehicle service needs.
- Listen carefully to customer concerns and accurately document them on the repair order.
- Inspect vehicles with customers to identify necessary maintenance and repairs.
- Clearly explain recommended services, repairs, and associated costs to customers.
- Advise customers on the importance of maintenance and the benefits of suggested services.
- Provide accurate estimates for labor and parts, and obtain customer authorization for work performed.
- Schedule service appointments and manage the flow of vehicles through the service department.
- Maintain clear and consistent communication with customers regarding the status of their vehicle repairs.
- Address customer inquiries and resolve any service-related issues or complaints professionally.
- Ensure the service department's customer satisfaction targets are met or exceeded.
- Collaborate effectively with technicians and other service department staff.
- Maintain a clean and organized service reception area.
Qualifications:
- Proven experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
- Strong knowledge of vehicle mechanics, maintenance, and repair procedures.
- Excellent customer service, communication, and interpersonal skills.
- Ability to explain technical information clearly and simply to customers.
- Proficiency in using service management software and CRM systems.
- Strong organizational and time management skills.
- Ability to work efficiently in a fast-paced environment.
- A valid driver's license is required.
- Automotive technical certifications or a related diploma are a strong advantage.
This advertiser has chosen not to accept applicants from your region.
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6
Automotive Service Advisor
60200 Meru , Eastern
KES80000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a customer-focused Automotive Service Advisor to manage client interactions and service appointments. This is a fully remote role, enabling you to connect with customers from any location. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your duties will include greeting customers, listening to their concerns, accurately diagnosing vehicle issues, creating service orders, and providing clear explanations of necessary repairs and associated costs. You will also be responsible for managing the service schedule, coordinating with the service technicians, and ensuring customer satisfaction throughout the service process. Excellent communication and interpersonal skills are paramount, as is a strong understanding of automotive systems and terminology. Prior experience in an automotive service department is essential, preferably in a customer-facing role. Proficiency with dealership management systems (DMS) and a valid driver's license are required. The ideal candidate is organized, detail-oriented, and possesses strong sales and persuasion skills to effectively recommend services and parts. You should be able to work efficiently in a fast-paced environment and maintain a positive attitude. A passion for automobiles and a commitment to providing exceptional customer service are key. This remote position offers a chance to excel in the automotive industry without the need for a physical dealership presence, focusing purely on customer relations and service coordination.
This advertiser has chosen not to accept applicants from your region.
7
Automotive Service Advisor
20117 Naivasha, Rift Valley
KES75000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a leading automotive dealership in Naivasha, Nakuru, KE , is seeking a customer-focused and technically knowledgeable Automotive Service Advisor. This vital role serves as the primary point of contact between the service department and our clients, ensuring exceptional customer experiences. The Service Advisor will be responsible for greeting customers, listening to their concerns, accurately recording vehicle issues, and recommending necessary services and repairs. You will translate technical information into understandable terms for customers and provide estimates for work to be performed. Building strong customer relationships based on trust and transparency is paramount. The Service Advisor will also manage the workflow of the service department, coordinating with technicians and ensuring timely completion of vehicle services. Excellent communication, organizational, and sales skills are essential. You will be involved in selling service packages and promoting customer loyalty. Key Responsibilities:
- Greet customers in a friendly and professional manner.
- Listen attentively to customer concerns and accurately document vehicle issues.
- Inspect vehicles with customers and recommend services based on their needs.
- Provide clear and accurate cost estimates for repairs and maintenance.
- Schedule service appointments and manage technician workloads.
- Keep customers informed about the status of their vehicle repairs.
- Explain warranty coverage and service options.
- Upsell additional services and products where appropriate.
- Process customer payments and ensure customer satisfaction.
- Maintain a high level of product knowledge and service expertise.
- High school diploma or equivalent; further education or technical certification is a plus.
- Minimum of 3 years of experience as an Automotive Service Advisor or in a similar customer-facing role in the automotive industry.
- Strong understanding of automotive systems and maintenance.
- Excellent customer service, communication, and interpersonal skills.
- Proven ability to sell services and build customer rapport.
- Proficiency in using dealership management systems (DMS) and service scheduling software.
- Ability to manage multiple tasks and prioritize effectively.
- A valid driver's license.
- A passion for the automotive industry and customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
8
Automotive Service Advisor
50100 Kakamega, Western
KES50000 month
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Join our client's busy automotive service center in **Kakamega, Kakamega, KE** as an Automotive Service Advisor! We are seeking a dynamic and customer-focused individual to be the primary point of contact for customers bringing their vehicles in for service and repair. This hybrid role offers a mix of on-site client interaction and remote administrative duties, providing a balanced work experience.
As a Service Advisor, you will greet customers, listen attentively to their concerns, and accurately translate customer needs into detailed service orders for our certified technicians. You will provide clear explanations of required maintenance and repairs, including estimated costs and timelines, ensuring customer satisfaction and understanding. Building strong rapport with customers, understanding their vehicle history, and proactively recommending services are key aspects of this role. You will manage the service schedule, coordinating efficiently between customers and the workshop to ensure timely completion of work. Your responsibilities will also include following up with customers after service to ensure satisfaction and addressing any lingering concerns.
We are looking for someone with excellent communication and interpersonal skills, a passion for the automotive industry, and a strong commitment to customer service. Prior experience as a Service Advisor or in a customer-facing role within the automotive sector is highly desirable. Technical understanding of automotive systems and repair processes is beneficial. The ability to multi-task, stay organized, and thrive in a fast-paced environment is essential. This role requires a professional demeanor and a proactive approach to problem-solving.
Responsibilities:
Qualifications:
Join our client's team and contribute to a reputation for excellent automotive care. This is a fantastic opportunity to grow your career in a supportive and dynamic environment.
As a Service Advisor, you will greet customers, listen attentively to their concerns, and accurately translate customer needs into detailed service orders for our certified technicians. You will provide clear explanations of required maintenance and repairs, including estimated costs and timelines, ensuring customer satisfaction and understanding. Building strong rapport with customers, understanding their vehicle history, and proactively recommending services are key aspects of this role. You will manage the service schedule, coordinating efficiently between customers and the workshop to ensure timely completion of work. Your responsibilities will also include following up with customers after service to ensure satisfaction and addressing any lingering concerns.
We are looking for someone with excellent communication and interpersonal skills, a passion for the automotive industry, and a strong commitment to customer service. Prior experience as a Service Advisor or in a customer-facing role within the automotive sector is highly desirable. Technical understanding of automotive systems and repair processes is beneficial. The ability to multi-task, stay organized, and thrive in a fast-paced environment is essential. This role requires a professional demeanor and a proactive approach to problem-solving.
Responsibilities:
- Greet customers warmly and professionally, creating a positive first impression.
- Accurately diagnose customer concerns and document them on repair orders.
- Clearly communicate recommended services, repairs, and associated costs to customers.
- Provide accurate estimates for labor and parts, ensuring transparency.
- Schedule service appointments efficiently, managing the service bay workload.
- Maintain open communication with customers regarding the status of their vehicle.
- Build and maintain strong customer relationships to foster loyalty.
- Process repair orders, payments, and ensure customer satisfaction.
- Collaborate effectively with service technicians and the parts department.
- Upsell additional services and products when appropriate and beneficial to the customer.
Qualifications:
- High school diploma or equivalent; Associate's degree or higher is a plus.
- Proven experience in automotive service advising or a similar customer service role.
- Strong knowledge of vehicle maintenance and repair procedures.
- Excellent communication, listening, and interpersonal skills.
- Proficiency in using dealership management systems (DMS) and automotive software.
- Ability to manage multiple tasks and prioritize effectively.
- A passion for automobiles and delivering exceptional customer experiences.
- Valid driver's license.
Join our client's team and contribute to a reputation for excellent automotive care. This is a fantastic opportunity to grow your career in a supportive and dynamic environment.
This advertiser has chosen not to accept applicants from your region.
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