4 Automotive Service Advisor jobs in whatjobs
Job Description
Our client is seeking an experienced and customer-focused Automotive Service Advisor to join their busy dealership in **Nakuru, Nakuru, KE**. This is a hybrid role, requiring your presence in the workshop for a significant portion of the week, with potential for some remote administrative tasks. You will be the primary point of contact for customers, ensuring they receive excellent service and their vehicles are maintained to the highest standards. Your role involves understanding customer concerns, accurately diagnosing issues with the help of technicians, recommending necessary repairs, and managing the service process from start to finish.
Responsibilities:
Qualifications:
Responsibilities:
- Greet customers, listen to their concerns, and accurately record vehicle issues.
- Inspect vehicles with technicians and recommend necessary services and repairs.
- Provide detailed explanations of recommended services and repairs to customers.
- Estimate costs for labor and parts and present them to customers for approval.
- Schedule service appointments and manage the service department's workflow.
- Maintain clear and consistent communication with customers regarding their vehicle's status.
- Process customer payments and manage service invoices.
- Ensure customer satisfaction by delivering exceptional service.
- Keep up-to-date with the latest automotive technologies and service procedures.
- Collaborate with technicians and other dealership staff to ensure efficient operations.
Qualifications:
- Proven experience as an Automotive Service Advisor or in a similar customer-facing role in the automotive industry.
- Strong knowledge of automotive systems and maintenance.
- Excellent customer service and communication skills.
- Ability to diagnose and explain automotive issues clearly.
- Proficiency in using service management software.
- Strong organizational and multitasking abilities.
- A valid driver's license and clean driving record.
- Experience in a dealership environment is highly preferred.
- Technical or mechanical aptitude is a significant advantage.
- High school diploma or equivalent required; vocational training in automotive technology is a plus.
This advertiser has chosen not to accept applicants from your region.
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Job Description
Our client is seeking a customer-focused and technically adept Automotive Service Advisor to join their team. This hybrid role requires strong communication skills to liaise between customers and the service department. You will be the primary point of contact for vehicle owners, ensuring a positive service experience from initial greeting to vehicle pick-up. The ability to explain complex technical issues in an understandable manner is crucial.
Key Responsibilities:
Key Responsibilities:
- Greet customers warmly and professionally, actively listening to their concerns regarding vehicle performance or maintenance needs.
- Accurately diagnose and interpret customer complaints, translating them into clear work orders for technicians.
- Inspect vehicles with customers to identify any potential issues and recommend appropriate services or repairs.
- Provide accurate cost estimates for repairs and maintenance, explaining the scope of work clearly.
- Schedule service appointments and manage the flow of vehicles through the service department.
- Maintain clear and consistent communication with customers regarding the status of their vehicle repairs, providing timely updates.
- Advise customers on warranty coverage and recommend additional services or products that may benefit them.
- Process service orders, invoices, and payments accurately.
- Build and maintain strong customer relationships, fostering loyalty and encouraging repeat business.
- Collaborate effectively with service technicians, parts advisors, and other team members to ensure efficient service delivery.
- Handle customer concerns and complaints with professionalism and empathy, seeking resolutions.
- Keep abreast of new automotive technologies, products, and service procedures.
- Ensure the service area is clean, organized, and presentable.
- Adhere to all company policies and procedures, including safety regulations.
- Contribute to achieving team sales and customer satisfaction targets.
- High school diploma or equivalent; technical certifications in automotive repair are a plus.
- Proven experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
- Strong understanding of automotive systems, diagnostics, and repair processes.
- Excellent customer service, communication, and interpersonal skills.
- Ability to explain technical information clearly and concisely to non-technical customers.
- Proficiency in using automotive service management software and general computer skills.
- Strong organizational and multitasking abilities.
- Adept at conflict resolution and problem-solving.
- Must possess a valid driver's license.
- Willingness to work a hybrid schedule, including some on-site presence at the service center near Nyeri, KE , and some remote administrative tasks.
This advertiser has chosen not to accept applicants from your region.
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Automotive Service Advisor
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a customer-focused and technically minded Automotive Service Advisor to manage customer service and vehicle repair processes. This role involves a hybrid work arrangement, combining remote administrative tasks with on-site customer interaction and vehicle assessment. You will be the primary liaison between customers and the service technicians, ensuring clear communication, accurate diagnostics, and efficient repair scheduling. The ideal candidate possesses strong interpersonal skills, automotive knowledge, and a commitment to exceptional customer satisfaction.
Responsibilities:
Responsibilities:
- Greet customers warmly, listen attentively to their concerns about their vehicles, and accurately record reported issues.
- Inspect vehicles with customers to visually assess damage or confirm reported problems.
- Prepare accurate repair orders, detailing services requested, parts needed, and estimated costs.
- Communicate repair estimates and timelines clearly to customers, obtaining necessary approvals.
- Schedule service appointments and manage the workflow of the service department to ensure efficient turnaround times.
- Maintain open and consistent communication with customers regarding the status of their vehicle repairs.
- Advise customers on necessary maintenance and potential future repairs, promoting preventative care.
- Process payments for services rendered and handle invoicing accurately.
- Maintain a high level of product knowledge regarding vehicles, parts, and services offered.
- Build and maintain strong customer relationships to foster loyalty and repeat business.
- Address customer complaints and concerns promptly and professionally, seeking satisfactory resolutions.
- Collaborate effectively with service technicians and other dealership staff to ensure seamless service delivery.
- Keep accurate records of customer interactions, service history, and vehicle details.
- Manage parts ordering and inventory as needed.
- Proven experience (minimum 3 years) as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
- Strong understanding of automotive systems, diagnostics, and repair procedures.
- Excellent customer service and communication skills, with the ability to explain technical information simply.
- Proficiency in using service management software and dealership systems.
- Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
- A valid driver's license and a clean driving record.
- High school diploma or equivalent; technical certification in automotive repair is a plus.
- Adept at negotiation and problem-solving.
- Professional appearance and demeanor.
- Comfortable with both remote administrative duties and on-site customer interactions.
- Experience with (Specific Vehicle Make/Brand) is an advantage.
This advertiser has chosen not to accept applicants from your region.
2
Automotive Service Advisor
Posted 11 days ago
Job Viewed
Job Description
Our client, a highly regarded automotive dealership, is seeking a dedicated and customer-focused Automotive Service Advisor to join their dynamic team. This is a fully remote position, allowing you to manage client interactions and service scheduling from your home office, coordinating services for vehicles in the **Kakamega, Kakamega, KE** area and surrounding regions. The ideal candidate will be the primary point of contact for customers bringing their vehicles in for service and repair, ensuring a positive and seamless experience. You will be responsible for accurately diagnosing customer concerns, preparing service estimates, and communicating effectively with both customers and service technicians. Strong communication, organizational, and interpersonal skills are essential. You will manage the service schedule, prioritize work orders, and follow up with customers to ensure their satisfaction. Experience in the automotive industry, preferably in a service or sales capacity, is highly desirable. A thorough understanding of automotive systems and terminology is a must. You will work closely with the service department to ensure timely and efficient completion of all repairs. If you are passionate about cars, possess excellent customer service skills, and thrive in a remote, team-oriented environment, this is an excellent opportunity to contribute to a trusted automotive service provider. This role plays a crucial part in maintaining vehicle health for the local community.
This advertiser has chosen not to accept applicants from your region.
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