2,486 Automotive Service Advisor jobs in Kenya
Senior Ayurvedic Wellness Consultant & Formulator
Posted 22 days ago
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Job Description
Our client, a premium wellness brand committed to holistic health and natural remedies, is seeking a highly experienced Senior Ayurvedic Wellness Consultant & Formulator to lead its remote wellness initiatives. This role is perfect for an expert deeply rooted in Ayurvedic principles, with a passion for creating personalized wellness plans and developing authentic Ayurvedic formulations. You will be responsible for conducting in-depth consultations with clients remotely, assessing their unique constitution (Prakriti) and current imbalances (Vikriti) to provide tailored diet, lifestyle, and herbal recommendations. A significant part of your role will involve the conceptualization, research, and formulation of high-quality Ayurvedic products, including herbal supplements, skincare, and therapeutic oils, ensuring adherence to traditional practices and modern quality standards. You will leverage your extensive knowledge of Ayurvedic pharmacology (Dravyaguna) and treatment modalities (Chikitsa) to guide product development and client care. Collaboration with our R&D team, marketing, and product development departments will be essential to bring innovative and effective Ayurvedic solutions to market. The ideal candidate will hold a degree in Ayurveda (BAMS/MD-Ayurveda) or an equivalent qualification, with a minimum of 7 years of clinical practice and product formulation experience. Exceptional understanding of the classical Ayurvedic texts, herbal materia medica, and patient assessment techniques is required. Strong communication and empathetic listening skills are paramount for effective remote client engagement. You should also have experience in managing product development lifecycles, from concept to market. This position offers the exciting opportunity to shape the future of authentic Ayurvedic wellness, connecting with clients globally from your remote workspace, with oversight of operations connected to **Nairobi, Nairobi, KE**. You will be instrumental in promoting well-being through the ancient wisdom of Ayurveda, blending tradition with contemporary needs.
Responsibilities:
Responsibilities:
- Conduct remote Ayurvedic consultations to assess client health and well-being.
- Develop personalized diet, lifestyle, and herbal treatment plans based on Ayurvedic principles.
- Research, formulate, and oversee the development of new Ayurvedic products.
- Ensure authenticity and efficacy of all Ayurvedic formulations.
- Educate clients and team members on Ayurvedic philosophy and practices.
- Collaborate with R&D, marketing, and production teams for product innovation.
- Stay updated on the latest research in Ayurveda and complementary medicine.
- Maintain detailed client records and ensure adherence to quality standards.
- BAMS (Bachelor of Ayurvedic Medicine and Surgery) or equivalent advanced degree in Ayurveda.
- Minimum of 7 years of clinical practice experience in Ayurveda.
- Proven experience in Ayurvedic product formulation and development.
- In-depth knowledge of Ayurvedic herbs, pharmacology (Dravyaguna), and treatment protocols.
- Excellent diagnostic and client assessment skills.
- Strong communication, interpersonal, and empathetic listening abilities.
- Proficiency in remote client consultation platforms.
- Understanding of regulatory requirements for herbal products.
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Automotive Service Advisor - Customer Relations
Posted 5 days ago
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Job Description
Our client is seeking a customer-focused and technically adept Automotive Service Advisor to manage client relationships and service appointments. This is a fully remote position, allowing you to provide exceptional service and manage operations from your home office. You will be the primary point of contact for customers, understanding their vehicle concerns, scheduling service appointments, and communicating repair estimates and timelines clearly and professionally. The ideal candidate possesses excellent communication and interpersonal skills, with a strong understanding of automotive systems and repair processes. You will be responsible for accurately diagnosing customer concerns, liaising with the service technicians, and ensuring customer satisfaction throughout the service experience. This role requires strong organizational skills, the ability to multitask effectively, and proficiency in using service management software and online communication tools. You will play a vital role in building customer loyalty and ensuring the smooth operation of the service department. We are looking for a self-motivated individual who can work independently, manage client expectations, and contribute to a positive team environment, even in a remote setting. A passion for the automotive industry and a commitment to providing outstanding customer service are essential. You will leverage digital platforms to manage appointments, process service orders, and communicate with customers via phone, email, and messaging apps. This is an excellent opportunity to advance your career in the automotive sector, utilizing your customer service and technical knowledge in a flexible, remote capacity.
Responsibilities:
Responsibilities:
- Greet customers and attentively listen to their vehicle concerns.
- Schedule service appointments accurately and efficiently.
- Clearly explain service recommendations and repair estimates to customers.
- Accurately record customer issues and service requests in the system.
- Coordinate with the service technicians to ensure timely completion of work.
- Provide regular updates to customers on the status of their vehicle repairs.
- Process service orders and manage billing procedures.
- Address customer inquiries and resolve any service-related issues promptly.
- Build and maintain strong customer relationships.
- Ensure a high level of customer satisfaction.
- Maintain knowledge of automotive services and repair procedures.
- Upsell additional services or products when appropriate and beneficial to the customer.
- Proven experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
- Strong understanding of automotive systems, terminology, and repair processes.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in using service management software and CRM systems.
- Ability to multitask, prioritize, and manage time effectively in a remote environment.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a remote team.
- High school diploma or equivalent; technical certification is a plus.
- A passion for the automotive industry and commitment to customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
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Automotive Service Advisor
Posted 4 days ago
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Job Description
Our client is seeking a customer-focused and technically adept Automotive Service Advisor to join their team. This hybrid role requires strong communication skills to liaise between customers and the service department. You will be the primary point of contact for vehicle owners, ensuring a positive service experience from initial greeting to vehicle pick-up. The ability to explain complex technical issues in an understandable manner is crucial.
Key Responsibilities:
Key Responsibilities:
- Greet customers warmly and professionally, actively listening to their concerns regarding vehicle performance or maintenance needs.
- Accurately diagnose and interpret customer complaints, translating them into clear work orders for technicians.
- Inspect vehicles with customers to identify any potential issues and recommend appropriate services or repairs.
- Provide accurate cost estimates for repairs and maintenance, explaining the scope of work clearly.
- Schedule service appointments and manage the flow of vehicles through the service department.
- Maintain clear and consistent communication with customers regarding the status of their vehicle repairs, providing timely updates.
- Advise customers on warranty coverage and recommend additional services or products that may benefit them.
- Process service orders, invoices, and payments accurately.
- Build and maintain strong customer relationships, fostering loyalty and encouraging repeat business.
- Collaborate effectively with service technicians, parts advisors, and other team members to ensure efficient service delivery.
- Handle customer concerns and complaints with professionalism and empathy, seeking resolutions.
- Keep abreast of new automotive technologies, products, and service procedures.
- Ensure the service area is clean, organized, and presentable.
- Adhere to all company policies and procedures, including safety regulations.
- Contribute to achieving team sales and customer satisfaction targets.
- High school diploma or equivalent; technical certifications in automotive repair are a plus.
- Proven experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
- Strong understanding of automotive systems, diagnostics, and repair processes.
- Excellent customer service, communication, and interpersonal skills.
- Ability to explain technical information clearly and concisely to non-technical customers.
- Proficiency in using automotive service management software and general computer skills.
- Strong organizational and multitasking abilities.
- Adept at conflict resolution and problem-solving.
- Must possess a valid driver's license.
- Willingness to work a hybrid schedule, including some on-site presence at the service center near Nyeri, KE , and some remote administrative tasks.
This advertiser has chosen not to accept applicants from your region.
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Senior Automotive Service Advisor
Posted 22 days ago
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Job Description
Our client, a prestigious automotive group, is looking for a highly skilled and customer-focused Senior Automotive Service Advisor to join their dynamic team. This is a fully remote position, allowing you to manage client consultations and service appointments from your home office. You will be the primary point of contact for customers, understanding their vehicle needs, advising on necessary repairs and maintenance, and ensuring a superior customer experience. The ideal candidate possesses exceptional communication skills, a deep understanding of automotive systems, and a passion for delivering outstanding service.
Responsibilities:
Responsibilities:
- Greet customers warmly and listen attentively to their vehicle concerns and service requests.
- Accurately diagnose and identify customer needs, translating technical issues into understandable terms.
- Advise customers on recommended services, repairs, and maintenance based on vehicle condition and manufacturer guidelines.
- Provide clear and concise explanations of service options, costs, and estimated completion times.
- Generate repair orders with meticulous attention to detail, ensuring all requested services are captured.
- Coordinate with the service technicians to ensure efficient workflow and timely completion of repairs.
- Keep customers informed about the status of their vehicle repairs and address any changes promptly.
- Handle customer inquiries and resolve complaints effectively and professionally.
- Build and maintain strong customer relationships, fostering loyalty and repeat business.
- Process customer payments accurately and efficiently.
- Ensure all service records are maintained accurately and updated in the system.
- Stay current with automotive technology advancements and manufacturer service bulletins.
- High school diploma or equivalent; Associate's or Bachelor's degree in Automotive Technology or a related field is a plus.
- Minimum of 5 years of experience as an Automotive Service Advisor or in a similar customer-facing automotive role.
- In-depth knowledge of automotive systems, diagnostics, and repair procedures.
- Exceptional customer service, communication, and interpersonal skills.
- Proven ability to upsell services and build customer rapport.
- Proficiency in using automotive service management software and computer systems.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Adept at problem-solving and resolving customer concerns with empathy and efficiency.
- Ability to work independently and maintain productivity in a remote environment.
- Valid driver's license and a clean driving record.
This advertiser has chosen not to accept applicants from your region.
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Remote Automotive Service Advisor
Posted 22 days ago
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Job Description
Our client is seeking a skilled and customer-focused Remote Automotive Service Advisor to manage client communication and service scheduling for their automotive operations. This remote role is ideal for an individual with a strong understanding of automotive repair processes and exceptional customer service skills. You will be the primary point of contact for customers, diagnosing their vehicle issues, explaining repair options, and ensuring customer satisfaction throughout the service process. The successful candidate will manage appointments, liaise with technicians, and maintain clear communication channels, all while working remotely.
Key Responsibilities:
Key Responsibilities:
- Communicate effectively with customers to understand their vehicle's needs and concerns.
- Diagnose reported issues and recommend appropriate automotive services and repairs.
- Provide clear and accurate explanations of service recommendations, costs, and timelines to customers.
- Schedule service appointments and manage the workflow for automotive technicians.
- Maintain detailed records of vehicle services, repairs, and customer interactions.
- Liaise between customers and the technical team to ensure smooth service delivery.
- Address customer inquiries and resolve any issues or complaints professionally.
- Promote additional services and products that meet customer needs.
- Ensure high levels of customer satisfaction by delivering excellent service.
- Maintain up-to-date knowledge of automotive technologies, services, and industry trends.
- Process service orders and payments accurately.
- High school diploma or equivalent; technical certification in automotive repair is a significant advantage.
- Minimum of 3 years of experience as an Automotive Service Advisor, Technician, or in a customer-facing role within the automotive industry.
- Strong knowledge of automotive systems, diagnostics, and repair procedures.
- Excellent customer service, communication, and interpersonal skills.
- Proven ability to explain technical information in an understandable manner to non-technical customers.
- Proficiency in using automotive service management software and computer systems.
- Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously.
- Ability to work independently and manage customer interactions effectively in a remote setting.
- Detail-oriented with a commitment to accuracy.
- A passion for cars and providing exceptional customer experiences.
This advertiser has chosen not to accept applicants from your region.
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Automotive Service Advisor - Remote
Posted 17 days ago
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Job Description
Our client is seeking a customer-focused and knowledgeable Automotive Service Advisor to manage client interactions and service appointments remotely. This fully remote position allows you to work from home, assisting customers with their vehicle maintenance and repair needs. You will be the primary point of contact, diagnosing issues based on customer descriptions, scheduling service appointments, coordinating with the service department, and ensuring customer satisfaction. The ideal candidate will have a strong understanding of automotive systems and excellent communication and organizational skills.
Key Responsibilities:
Qualifications:
This fully remote role supports our client's operations surrounding **Machakos, Machakos, KE**. We are looking for an individual who can provide exceptional remote service to automotive clients.
Key Responsibilities:
- Greet customers and accurately assess their vehicle service needs via phone, email, or chat.
- Advise customers on necessary automotive repairs and maintenance services.
- Generate service estimates and explain them clearly to customers.
- Schedule service appointments efficiently, coordinating with the availability of technicians.
- Effectively communicate repair status updates to customers throughout the service process.
- Ensure customer satisfaction by providing excellent service and addressing concerns promptly.
- Maintain accurate customer records and service histories.
- Collaborate with automotive technicians and service managers to ensure smooth workflow.
- Process service orders and payments accurately.
- Upsell additional services and products when appropriate.
- Stay updated on automotive technology and service procedures.
Qualifications:
- High school diploma or equivalent; automotive technical certification or associate's degree is a plus.
- Proven experience as an Automotive Service Advisor, Service Writer, or similar customer-facing role in the automotive industry.
- Strong knowledge of automotive systems, diagnostics, and repair procedures.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in using automotive service management software (e.g., CDK, Reynolds and Reynolds).
- Ability to explain technical information clearly and concisely to non-technical customers.
- Strong organizational and time management skills.
- Ability to multitask and manage multiple customer inquiries simultaneously.
- Comfortable working independently and managing workload in a remote setting.
- A passion for vehicles and commitment to customer satisfaction.
This fully remote role supports our client's operations surrounding **Machakos, Machakos, KE**. We are looking for an individual who can provide exceptional remote service to automotive clients.
This advertiser has chosen not to accept applicants from your region.
5
Remote Senior Automotive Service Advisor
Posted 22 days ago
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Job Description
Our client is seeking an experienced and customer-focused Remote Senior Automotive Service Advisor to join their fully remote customer support and service management team. In this critical role, you will be the primary point of contact for customers seeking automotive service and repair advice, operating entirely from a remote location. You will leverage your extensive knowledge of automotive systems, repair processes, and customer service best practices to guide customers through service appointments, explain diagnoses, provide repair estimates, and ensure a positive service experience. Your responsibilities will include actively listening to customer concerns, accurately documenting vehicle issues, and effectively communicating technical information in a clear, understandable manner. You will work closely with remote service technicians and support staff to coordinate repairs, manage scheduling, and ensure timely completion of work. Building and maintaining strong customer relationships through exceptional communication and problem-solving will be paramount. You will also be involved in managing customer feedback, addressing complaints, and seeking solutions to ensure customer satisfaction. This position requires excellent interpersonal skills, a deep understanding of automotive terminology and procedures, and proficiency with customer relationship management (CRM) software and service scheduling systems. The ideal candidate is highly organized, detail-oriented, and possesses the ability to multitask effectively in a fast-paced, remote environment. A proactive approach to customer service and a commitment to upholding the highest standards of professionalism are essential. This is an outstanding opportunity for a seasoned Service Advisor to transition to a remote role, offering flexibility and the chance to focus on high-level customer interaction and service coordination. Responsibilities include:
- Engaging with customers remotely to understand their vehicle service and repair needs.
- Accurately documenting customer requests and vehicle concerns.
- Explaining diagnostic findings and proposed repair solutions clearly to customers.
- Providing detailed and accurate service estimates.
- Scheduling service appointments and managing repair workflows remotely.
- Liaising with remote technicians to ensure efficient and quality repair work.
- Addressing customer inquiries, concerns, and complaints promptly and professionally.
- Maintaining customer records and service histories in the CRM system.
- Ensuring a high level of customer satisfaction and retention.
- Staying updated on automotive technologies, service procedures, and company offerings.
- Extensive experience as an Automotive Service Advisor or similar customer-facing role in the automotive industry.
- In-depth knowledge of automotive systems, diagnostics, and repair processes.
- Excellent communication, negotiation, and interpersonal skills.
- Proficiency with CRM software and service management systems.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work independently and manage workload effectively in a remote setting.
- High school diploma or equivalent; automotive technical certifications are a plus.
- Reliable high-speed internet and a suitable home office setup.
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6
Senior Automotive Service Advisor (Remote)
Posted 8 days ago
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Job Description
Our client is seeking a highly experienced Senior Automotive Service Advisor to join their innovative team. This is a fully remote position, allowing you to leverage your expertise to support automotive customers and service centers remotely, potentially serving clients in or around Nairobi, Nairobi, KE . You will be responsible for providing expert advice and guidance to customers regarding automotive maintenance, repairs, and services. Your duties will include understanding customer needs, explaining technical issues clearly, recommending appropriate services, and ensuring customer satisfaction throughout the service process. You will also act as a liaison between customers and the service technicians, ensuring seamless communication and efficient workflow. The ideal candidate will possess a strong background in the automotive industry, with extensive knowledge of vehicle diagnostics, repair procedures, and service best practices. Exceptional communication, interpersonal, and customer service skills are essential, especially in a remote environment where clear and empathetic communication is paramount. You should be adept at using digital tools and platforms to manage customer interactions, schedule appointments, and provide service updates. This role demands excellent organizational skills, attention to detail, and the ability to multitask effectively in a remote setting. We are looking for a motivated and customer-focused individual who is passionate about the automotive sector and committed to delivering outstanding service. Your ability to build rapport with customers, understand their concerns, and provide effective solutions will be key to your success. This is a unique opportunity to apply your automotive expertise in a flexible, remote work arrangement and contribute to a growing company.
This advertiser has chosen not to accept applicants from your region.
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Remote Automotive Service Advisor - Diagnostic Support
Posted 22 days ago
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Job Description
Our client, a leading automotive group, is seeking a highly knowledgeable and customer-focused Remote Automotive Service Advisor to join their innovative team. This is a unique, fully remote opportunity where you will serve as the primary point of contact for customers seeking diagnostic support and service scheduling for their vehicles. Leveraging your expertise in automotive systems and excellent communication skills, you will guide customers through the diagnostic process, interpret technical information, and effectively communicate repair recommendations and costs. The ideal candidate possesses a strong technical background in automotive mechanics, coupled with exceptional customer service and problem-solving abilities. You must be comfortable working independently in a remote environment, utilizing advanced telecommunication and diagnostic support tools. Your role will be crucial in ensuring customer satisfaction and driving service department efficiency by providing expert advice and coordinating vehicle service appointments. Responsibilities include:
- Engaging with customers remotely to understand vehicle concerns and symptoms.
- Guiding customers through initial diagnostic steps and gathering relevant information.
- Interpreting vehicle diagnostic reports and technical data.
- Clearly explaining potential repairs, associated costs, and timelines to customers.
- Scheduling service appointments based on customer availability and workshop capacity.
- Liaising with the service technicians to ensure accurate understanding of vehicle issues and repair needs.
- Providing excellent customer service, building trust, and ensuring customer satisfaction.
- Maintaining detailed records of customer interactions and service requests.
- Upselling relevant services and maintenance packages where appropriate.
- Troubleshooting and resolving customer inquiries and concerns related to vehicle service.
- Staying up-to-date with the latest automotive technologies and diagnostic procedures.
- Collaborating with dealership management to improve service processes.
- Proven experience as an Automotive Service Advisor, Technician, or in a similar customer-facing automotive role.
- Strong knowledge of automotive systems, diagnostics, and repair procedures.
- Excellent communication, listening, and interpersonal skills.
- Ability to clearly explain technical information to non-technical customers.
- Proficiency in using automotive diagnostic equipment and software.
- Experience with remote communication tools and CRM systems.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and manage time effectively in a remote setting.
- A passion for the automotive industry and providing exceptional customer service.
- Automotive certifications (e.g., ASE) are highly desirable.
- A bachelor's degree in automotive technology or a related field is a plus.
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Senior Trichologist & Hair Restoration Consultant
Posted 6 days ago
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Job Description
We are seeking a qualified and compassionate Senior Trichologist & Hair Restoration Consultant to join our growing, remote-first wellness team. This position requires extensive knowledge of hair and scalp health, common conditions, and advanced restoration techniques. You will provide expert virtual consultations to clients, diagnose hair loss and scalp issues, and develop personalized treatment plans. Your responsibilities will include advising on product usage, lifestyle modifications, and coordinating with medical professionals when necessary. The ideal candidate will be a certified trichologist or possess equivalent professional qualifications with a minimum of 5 years of experience in the field. Strong analytical and diagnostic skills, combined with exceptional empathy and communication abilities, are crucial for building trust and rapport with clients remotely. Proficiency with telehealth platforms and virtual consultation tools is a must. You will be instrumental in educating clients on the science behind hair growth and the efficacy of various treatments. This role involves staying current with the latest research and innovations in trichology and hair restoration. We are looking for an independent, highly organized, and dedicated professional committed to helping individuals achieve healthier hair and improved self-confidence. This fully remote role offers the flexibility to serve clients globally while based within the operational influence of **Kisumu, Kisumu, KE**. You will contribute significantly to our reputation as a leader in hair and scalp wellness.
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