10 Remote Automotive Service Advisor jobs in whatjobs
Remote Automotive Service Advisor
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a skilled and customer-focused Remote Automotive Service Advisor to manage client communication and service scheduling for their automotive operations. This remote role is ideal for an individual with a strong understanding of automotive repair processes and exceptional customer service skills. You will be the primary point of contact for customers, diagnosing their vehicle issues, explaining repair options, and ensuring customer satisfaction throughout the service process. The successful candidate will manage appointments, liaise with technicians, and maintain clear communication channels, all while working remotely.
Key Responsibilities:
Key Responsibilities:
- Communicate effectively with customers to understand their vehicle's needs and concerns.
- Diagnose reported issues and recommend appropriate automotive services and repairs.
- Provide clear and accurate explanations of service recommendations, costs, and timelines to customers.
- Schedule service appointments and manage the workflow for automotive technicians.
- Maintain detailed records of vehicle services, repairs, and customer interactions.
- Liaise between customers and the technical team to ensure smooth service delivery.
- Address customer inquiries and resolve any issues or complaints professionally.
- Promote additional services and products that meet customer needs.
- Ensure high levels of customer satisfaction by delivering excellent service.
- Maintain up-to-date knowledge of automotive technologies, services, and industry trends.
- Process service orders and payments accurately.
- High school diploma or equivalent; technical certification in automotive repair is a significant advantage.
- Minimum of 3 years of experience as an Automotive Service Advisor, Technician, or in a customer-facing role within the automotive industry.
- Strong knowledge of automotive systems, diagnostics, and repair procedures.
- Excellent customer service, communication, and interpersonal skills.
- Proven ability to explain technical information in an understandable manner to non-technical customers.
- Proficiency in using automotive service management software and computer systems.
- Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously.
- Ability to work independently and manage customer interactions effectively in a remote setting.
- Detail-oriented with a commitment to accuracy.
- A passion for cars and providing exceptional customer experiences.
This advertiser has chosen not to accept applicants from your region.
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Remote Automotive Service Advisor
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a customer-focused and technically knowledgeable Remote Automotive Service Advisor to join their innovative, fully remote automotive service operation. This unique position allows experienced service advisors to interact with customers and manage service appointments entirely from a remote location. You will be the primary point of contact for customers seeking automotive repair and maintenance services, utilizing digital communication channels to understand their needs, schedule appointments, and explain recommended services. Your responsibilities will include accurately documenting customer concerns, communicating service recommendations from technicians, providing service estimates, and ensuring customer satisfaction throughout the repair process. The successful candidate will possess a strong understanding of automotive repair processes and terminology, enabling them to effectively translate technical information for customers. Excellent communication, active listening, and problem-solving skills are crucial for building rapport and trust with a remote clientele. You will leverage digital tools for scheduling, customer communication, and managing service workflows. This is a fully remote role, requiring a dedicated home office setup, a reliable internet connection, and the ability to work independently with a high degree of professionalism. We are looking for a proactive individual who can manage multiple customer interactions simultaneously, resolve issues efficiently, and contribute to a seamless remote customer experience. Your role will be vital in ensuring customers receive exceptional service and support, even without a physical presence at a dealership or service center. We value individuals who are organized, detail-oriented, and committed to providing outstanding remote customer care.
Responsibilities:
Responsibilities:
- Serve as the primary remote point of contact for customers seeking automotive service.
- Understand and accurately document customer concerns and vehicle service needs.
- Schedule service appointments and manage digital booking systems.
- Communicate service recommendations and repair estimates to customers clearly.
- Explain diagnostic findings and repair procedures in an understandable manner.
- Ensure customer satisfaction by providing excellent remote service and follow-up.
- Process service orders and manage customer inquiries via phone, email, and chat.
- Collaborate with remote technicians to relay necessary information and updates.
- Handle customer complaints and resolve issues effectively.
- Maintain accurate customer records and service histories.
- High school diploma or equivalent; automotive certifications or vocational training preferred.
- Minimum of 3 years of experience as an Automotive Service Advisor or in a customer-facing automotive role.
- Strong understanding of automotive repair processes, terminology, and common vehicle issues.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency in using digital communication tools, CRM systems, and scheduling software.
- Ability to multitask, manage time effectively, and work independently in a remote environment.
- Customer-centric attitude with a strong focus on service quality.
This advertiser has chosen not to accept applicants from your region.
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Remote Automotive Service Advisor
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a customer-focused and knowledgeable Remote Automotive Service Advisor to join their dynamic team. In this fully remote position, you will be the primary point of contact for customers, providing exceptional service and expert guidance regarding their vehicle maintenance and repair needs. You will be responsible for diagnosing customer concerns, accurately estimating repair costs, scheduling service appointments, and ensuring customer satisfaction throughout the service process. The ideal candidate possesses strong communication skills, a deep understanding of automotive systems, and the ability to effectively manage customer expectations in a virtual environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Greet customers and actively listen to understand their vehicle concerns.
- Accurately diagnose reported issues and recommend appropriate services or repairs.
- Clearly explain service recommendations and estimated costs to customers.
- Schedule service appointments efficiently, ensuring optimal use of technician time.
- Maintain detailed and accurate records of customer interactions, service requests, and vehicle history.
- Follow up with customers to ensure satisfaction with completed services.
- Advise customers on warranty information, service plans, and recommended maintenance.
- Coordinate with the service department to ensure timely and quality completion of work.
- Handle customer inquiries and resolve any service-related issues or complaints promptly.
- Stay up-to-date with the latest automotive technologies, service procedures, and product updates.
- Process repair orders and payments accurately.
- Upsell services and products when appropriate, based on customer needs.
Qualifications:
- High school diploma or equivalent; vocational training in automotive technology is a plus.
- Minimum of 3 years of experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
- Strong knowledge of automotive systems, diagnostics, and repair procedures.
- Excellent customer service and communication skills, both verbal and written.
- Proficiency in using automotive diagnostic software and service management systems.
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- Strong problem-solving and conflict-resolution abilities.
- A passion for cars and providing exceptional customer experiences.
- Familiarity with online service scheduling platforms is an advantage.
- Certification from ASE (Automotive Service Excellence) is highly desirable.
This advertiser has chosen not to accept applicants from your region.
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Remote Automotive Service Advisor
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a customer-focused and technically proficient Automotive Service Advisor to join their entirely remote service operations team. This role is critical for bridging the gap between automotive technicians and vehicle owners, ensuring exceptional service experiences and efficient repair processes. You will be responsible for greeting customers, understanding their vehicle concerns, accurately diagnosing issues, and communicating repair recommendations and costs clearly. The ideal candidate will possess a strong knowledge of automotive systems, excellent communication skills, and a passion for customer satisfaction. Key responsibilities include creating repair orders, advising customers on maintenance needs, scheduling service appointments, and managing customer expectations throughout the repair process. You will also follow up with customers to ensure satisfaction and address any post-service concerns. This is a remote-first position, demanding exceptional listening skills, clear and concise articulation, and the ability to manage customer interactions virtually through phone, email, and video conferencing. Proficiency with automotive diagnostic software and service management systems is essential. The successful candidate will be adept at problem-solving, explaining complex technical information in an understandable manner, and building strong customer relationships. We are looking for a proactive and professional individual committed to delivering outstanding service and contributing to the success of our remote automotive support. This role offers the flexibility to work from anywhere, providing expert advice and support to our valued clientele. If you have a background in automotive service and excel at customer engagement in a remote setting, we encourage you to apply.
Responsibilities:
Responsibilities:
- Greet customers, actively listen to their vehicle concerns, and record them accurately.
- Perform initial vehicle inspections and communicate findings to customers.
- Explain diagnostic results and recommend appropriate automotive repairs and maintenance services.
- Provide clear and accurate estimates for parts and labor costs.
- Create and manage service orders in the shop management system.
- Schedule service appointments and manage workshop capacity.
- Maintain open communication with customers throughout the repair process.
- Ensure customer satisfaction by addressing concerns and following up post-service.
- Advise customers on warranty information and service specials.
- Collaborate with automotive technicians to ensure efficient and accurate repairs.
- High school diploma or equivalent; Associate's or Bachelor's degree in Automotive Technology or a related field is a plus.
- Proven experience as an Automotive Service Advisor or similar customer-facing role in the automotive industry.
- Strong knowledge of automotive systems, diagnostics, and repair procedures.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency with automotive service management software and diagnostic tools.
- Ability to explain technical information clearly and concisely to non-technical customers.
- Strong organizational and time management skills.
- Ability to work independently and manage customer interactions remotely.
This advertiser has chosen not to accept applicants from your region.
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Job Description
Our client is seeking an experienced and customer-focused Remote Automotive Service Advisor to join their innovative, fully remote service team. In this unique role, you will be the primary point of contact for customers seeking automotive service, managing their needs remotely. Your responsibilities will include understanding customer concerns, explaining diagnostic findings, detailing recommended repairs and maintenance, and providing accurate service estimates. You will leverage technology to communicate with customers via video calls, phone, and email, ensuring a high level of transparency and trust. The ideal candidate possesses excellent communication, interpersonal, and problem-solving skills, with a deep understanding of automotive systems and repair processes. A strong customer service background and the ability to translate technical jargon into clear, understandable language are essential. You will work closely with a remote team of certified technicians, coordinating schedules and ensuring customer satisfaction throughout the service process. We are looking for a proactive, organized individual who can manage multiple customer interactions simultaneously and maintain meticulous records. This remote position requires a passion for the automotive industry and a commitment to delivering exceptional customer experiences.
Responsibilities:
Responsibilities:
- Engage with customers remotely to understand their automotive service needs.
- Explain diagnostic results and recommend appropriate repairs and maintenance.
- Provide accurate service quotes and estimates.
- Manage customer service appointments and schedules.
- Communicate service progress and updates to customers.
- Coordinate with remote technicians to ensure efficient service delivery.
- Address customer inquiries and resolve any service-related issues.
- Maintain detailed customer service records in the CRM system.
- Build and maintain strong customer relationships.
- Ensure customer satisfaction with all services rendered.
- High school diploma or equivalent; automotive technical training or certification is a strong plus.
- Minimum of 3 years of experience as an Automotive Service Advisor or in a related customer-facing automotive role.
- Solid understanding of automotive systems, diagnostics, and repair procedures.
- Excellent communication, listening, and interpersonal skills.
- Proficiency with CRM software and remote communication tools.
- Strong organizational and time management abilities.
- Ability to work independently and manage tasks effectively in a remote environment.
- Customer-centric mindset with a commitment to exceptional service.
This advertiser has chosen not to accept applicants from your region.
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Remote Automotive Service Advisor
Posted 21 days ago
Job Viewed
Job Description
Our client, a prominent automotive group, is seeking a highly professional and customer-focused Remote Automotive Service Advisor to join their innovative, fully remote customer engagement team. In this role, you will be the primary point of contact for vehicle owners seeking service and maintenance, managing their inquiries, scheduling appointments, and ensuring a seamless service experience. You will leverage your automotive knowledge to advise customers on necessary repairs, explain service options, and maintain clear communication throughout the service process. This position requires excellent communication skills, a strong understanding of automotive systems, and the ability to provide exceptional service remotely.
Responsibilities:
Qualifications:
This role is fully remote, offering a flexible work arrangement. The service operations supported will be for customers of our client's facilities in Mombasa, Mombasa, KE , but your role is performed remotely. We are looking for an articulate and knowledgeable professional who can provide outstanding automotive service advice and support from any location.
Responsibilities:
- Serve as the primary liaison between customers and the service department, managing all communications remotely.
- Accurately diagnose customer concerns and translate them into actionable service orders for technicians.
- Advise customers on recommended services and repairs, explaining the necessity and potential benefits.
- Provide clear and concise estimates for service costs and timelines.
- Schedule service appointments efficiently, optimizing technician availability.
- Maintain consistent communication with customers regarding the status of their vehicle service.
- Process service orders and manage customer billing inquiries.
- Address customer concerns and resolve any issues that arise during the service process with professionalism and empathy.
- Build and maintain strong customer relationships, fostering loyalty and repeat business.
- Stay updated on automotive technologies, service procedures, and product offerings.
Qualifications:
- Proven experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
- Strong understanding of automotive systems, diagnostics, and repair processes.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency in using service scheduling software and customer relationship management (CRM) systems.
- Ability to explain technical information clearly and effectively to non-technical customers.
- Demonstrated ability to manage multiple tasks and prioritize effectively in a remote work environment.
- A customer-centric approach with a passion for delivering exceptional service.
- High school diploma or equivalent; automotive technician certification is a plus.
- Comfortable and effective using digital communication tools and platforms.
- Resilience and a positive attitude when handling customer inquiries and concerns.
This role is fully remote, offering a flexible work arrangement. The service operations supported will be for customers of our client's facilities in Mombasa, Mombasa, KE , but your role is performed remotely. We are looking for an articulate and knowledgeable professional who can provide outstanding automotive service advice and support from any location.
This advertiser has chosen not to accept applicants from your region.
5
Remote Automotive Service Advisor
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a customer-focused and technically knowledgeable Remote Automotive Service Advisor. This fully remote position allows you to serve clients virtually, assisting them with vehicle maintenance and repair needs. You will be responsible for greeting customers, understanding their vehicle issues, recommending appropriate services and repairs, and accurately estimating costs and timelines. A key part of your role involves explaining complex automotive problems in a clear and understandable manner to customers and effectively scheduling service appointments. You will act as the primary point of contact between the customer and the service technicians, ensuring clear communication and customer satisfaction throughout the service process. The ideal candidate will possess strong interpersonal and communication skills, with the ability to build rapport with customers and address their concerns empathetically. A solid understanding of automotive systems, common vehicle issues, and maintenance requirements is essential. You should be proficient in using service management software and online diagnostic tools. Excellent organizational and multitasking abilities are crucial for managing customer inquiries, scheduling, and follow-ups efficiently in a remote setting. This role requires a proactive approach to customer service and a commitment to delivering an exceptional experience. You will play a vital role in ensuring customer loyalty and driving service revenue. While this is a remote role, your responsibilities will support customer needs related to automotive services potentially impacting the **Nyeri, Nyeri, KE** region. Requirements:
- High school diploma or equivalent; Associate's degree in Automotive Technology or related field is a plus.
- Minimum of 3 years of experience as an automotive service advisor, technician, or in a customer-facing role within the automotive industry.
- Strong understanding of vehicle systems, diagnostics, and automotive repair processes.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in service management software and basic computer applications.
- Ability to multitask, prioritize, and manage time effectively in a remote environment.
- Problem-solving skills and attention to detail.
- Enthusiastic and professional demeanor.
- High school diploma or equivalent; Associate's degree in Automotive Technology or related field is a plus.
- Minimum of 3 years of experience as an automotive service advisor, technician, or in a customer-facing role within the automotive industry.
- Strong understanding of vehicle systems, diagnostics, and automotive repair processes.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in service management software and basic computer applications.
- Ability to multitask, prioritize, and manage time effectively in a remote environment.
- Problem-solving skills and attention to detail.
- Enthusiastic and professional demeanor.
This advertiser has chosen not to accept applicants from your region.
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Remote Automotive Service Advisor
Posted 16 days ago
Job Viewed
Job Description
Our client, a leading name in the automotive sector, is seeking a customer-focused and technically adept Remote Automotive Service Advisor to join their expanding virtual service team. This is a fully remote role, allowing you to provide exceptional customer service and manage vehicle service needs from your home office. While the company has a significant operational base in Meru, Meru, KE , your duties will be performed entirely remotely.
Responsibilities:
Qualifications:
This is a 100% remote position. A reliable internet connection and a dedicated home office are mandatory. While the company is located in Meru, Meru, KE , your responsibilities will be fulfilled entirely remotely. Our client offers a competitive salary, potential for performance-based bonuses, and excellent opportunities for growth within their remote customer service and automotive operations.
Responsibilities:
- Serve as the primary point of contact for customers seeking automotive service and repair, managing all communication remotely via phone, email, and chat.
- Accurately diagnose customer concerns and translate them into detailed service orders for technicians.
- Advise customers on necessary repairs, maintenance services, and associated costs, providing clear explanations of work to be performed.
- Generate quotes and estimates for services, ensuring transparency and customer understanding.
- Schedule service appointments and manage the workflow of the service department to ensure efficient turnaround times.
- Maintain a high level of customer satisfaction by providing timely updates, addressing concerns, and ensuring quality service delivery.
- Process customer payments, handle billing inquiries, and manage service documentation.
- Liaise with automotive technicians to ensure work is completed to high standards and on schedule.
- Maintain a thorough understanding of vehicle makes, models, and common repair issues.
- Proactively identify opportunities to upsell or cross-sell additional services or products.
- Ensure compliance with company policies and procedures related to customer service and vehicle handling.
Qualifications:
- High school diploma or equivalent; a Technical Certificate in Automotive Technology or related field is a strong advantage.
- Minimum of 3-5 years of experience as an Automotive Service Advisor, Service Writer, or in a customer-facing automotive role.
- Strong knowledge of automotive systems, diagnostics, and repair processes.
- Excellent communication, interpersonal, and customer service skills, essential for remote interaction.
- Proficiency in using dealership management systems (DMS) or automotive repair software.
- Ability to multitask, prioritize, and manage time effectively in a remote work environment.
- Strong problem-solving skills and attention to detail.
- Self-motivated and able to work independently with minimal supervision.
- Comfortable using technology for communication, scheduling, and documentation.
- Passion for the automotive industry and commitment to customer satisfaction.
This is a 100% remote position. A reliable internet connection and a dedicated home office are mandatory. While the company is located in Meru, Meru, KE , your responsibilities will be fulfilled entirely remotely. Our client offers a competitive salary, potential for performance-based bonuses, and excellent opportunities for growth within their remote customer service and automotive operations.
This advertiser has chosen not to accept applicants from your region.
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Remote Automotive Service Advisor
Posted 7 days ago
Job Viewed
Job Description
Our client, a premier automotive service provider, is seeking a dedicated and customer-focused Remote Automotive Service Advisor. This is a fully remote position, enabling you to assist customers with their vehicle service needs from the comfort of your home office. You will be the primary point of contact for clients, diagnosing their automotive issues, explaining necessary repairs, scheduling appointments, and ensuring a high level of customer satisfaction. Your technical understanding and communication skills will be vital in bridging the gap between customers and our service technicians.
Responsibilities:
Responsibilities:
- Greet customers via phone or video call and actively listen to understand their vehicle concerns and service needs.
- Accurately diagnose automotive issues reported by customers and guide them through potential solutions.
- Explain vehicle service and repair recommendations clearly and professionally to customers, detailing costs, timelines, and required parts.
- Schedule service appointments efficiently, coordinating with the service department to ensure optimal workshop utilization.
- Maintain detailed and accurate records of customer interactions, service requests, and repair orders using our CRM and service management software.
- Upsell appropriate services and products based on customer needs and vehicle condition.
- Follow up with customers after service completion to ensure satisfaction and address any lingering concerns.
- Build and maintain strong relationships with customers, fostering trust and loyalty.
- Stay updated on automotive technology, service procedures, and manufacturer recommendations.
- Collaborate effectively with service technicians and other team members to ensure smooth service delivery.
- Handle customer complaints and resolve issues in a timely and professional manner.
- Process payments and manage invoicing for services rendered.
- Proven experience as an Automotive Service Advisor, Service Consultant, or similar customer-facing role in the automotive industry.
- Strong knowledge of automotive systems, diagnostics, and repair procedures.
- Excellent communication, interpersonal, and active listening skills.
- Demonstrated ability to explain technical information to non-technical customers.
- Proficiency with automotive service management software and CRM systems.
- Strong organizational and time management skills, with the ability to manage multiple customer requests simultaneously.
- Customer-centric approach with a passion for providing exceptional service.
- Ability to work independently and as part of a remote team.
- Basic understanding of vehicle maintenance and common repair issues.
- High school diploma or equivalent; vocational training or certification in automotive technology is a plus.
- Familiarity with online service booking platforms and remote communication tools.
This advertiser has chosen not to accept applicants from your region.
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Remote Automotive Service Advisor
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a knowledgeable and customer-focused Remote Automotive Service Advisor to join their expanding virtual service center. This fully remote position is ideal for individuals passionate about the automotive industry who excel in customer communication and support. You will be the primary point of contact for customers seeking vehicle maintenance and repair services, managing their inquiries and ensuring a seamless service experience. Your responsibilities will include accurately diagnosing customer concerns over the phone or via digital channels, scheduling service appointments, explaining recommended services and repairs clearly, and providing cost estimates. The ideal candidate will possess a strong understanding of automotive systems and terminology, coupled with excellent communication and interpersonal skills. You must be adept at building rapport with customers, addressing their questions and concerns with empathy, and ensuring their satisfaction. This remote role requires strong organizational skills, meticulous attention to detail, and the ability to manage multiple tasks efficiently. You will utilize our client's proprietary service management software to track vehicle status, manage service orders, and communicate updates to customers. Collaboration with the remote technician team to ensure accurate diagnoses and timely repairs will be crucial. This is a fantastic opportunity to leverage your automotive expertise in a flexible, remote work environment, providing top-tier service without the need for a physical office. The designated office location for this role is **Kitale, Trans-Nzoia, KE**, however, the position is exclusively remote.
Responsibilities:
Responsibilities:
- Greet customers and professionally handle inquiries regarding vehicle service needs.
- Accurately document customer concerns and vehicle issues.
- Schedule service appointments and manage the service bay calendar.
- Explain vehicle repair diagnoses and recommend appropriate services and maintenance schedules.
- Provide accurate estimates for parts and labor costs.
- Maintain clear and consistent communication with customers throughout the service process.
- Upsell additional services and products when appropriate.
- Coordinate with the remote technician team to ensure timely and quality repairs.
- Process service orders and ensure all paperwork is accurate and complete.
- Address and resolve any customer complaints or issues promptly and effectively.
- Proven experience as an Automotive Service Advisor or similar customer-facing role in the automotive industry.
- Strong knowledge of automotive systems, maintenance, and repair procedures.
- Excellent communication, active listening, and interpersonal skills.
- Proficiency in using automotive service management software.
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- Customer-focused attitude with a commitment to providing exceptional service.
- High school diploma or equivalent; technical certifications are a plus.
- Ability to explain technical information in an understandable way to customers.
- Self-motivated and able to work independently with minimal supervision.
This advertiser has chosen not to accept applicants from your region.
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