3 Senior Automotive Service Advisor Remote jobs in whatjobs
Senior Automotive Service Advisor, Remote
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Automotive Service Advisor to join their dynamic team in a fully remote capacity. This role is critical in managing customer relationships, coordinating service appointments, and ensuring a seamless experience for vehicle owners. As a remote advisor, you will leverage digital tools and platforms to communicate with customers, diagnose vehicle issues through remote consultations, and liaise with our network of automotive technicians. Your primary responsibility will be to provide exceptional customer service, advise clients on necessary repairs and maintenance, and accurately estimate costs. You will be the main point of contact for customers throughout the service process, keeping them informed of progress and addressing any concerns promptly. This position requires a deep understanding of automotive systems, repair procedures, and the ability to translate technical information into clear, understandable terms for clients. You will also be responsible for scheduling service appointments, managing service records, and ensuring customer satisfaction. The ideal candidate will have a proven track record in the automotive industry, excellent communication and interpersonal skills, and a strong aptitude for problem-solving. Experience with automotive diagnostic software and CRM systems is highly desirable. This role offers the flexibility of working from anywhere, while contributing significantly to our automotive service excellence. You will play a key role in maintaining our reputation for quality service and building long-term customer loyalty. The successful candidate will be self-motivated, organized, and adept at managing their workload in a remote environment. This role is ideally suited for an experienced professional who can effectively manage customer expectations and drive service revenue through outstanding advice and support. The job location is in Kericho, Kericho, KE , however, this position is 100% remote.
Responsibilities:
Responsibilities:
- Consult with customers to understand their vehicle's needs and concerns.
- Provide accurate estimates for repairs and maintenance services.
- Schedule service appointments and manage the service workflow.
- Communicate effectively with customers regarding service status and recommendations.
- Build and maintain strong customer relationships through excellent service.
- Liaise between customers and automotive technicians to ensure clear communication.
- Process service orders and manage customer billing accurately.
- Maintain detailed service records and customer history.
- Stay updated on automotive technology and service best practices.
- Troubleshoot and resolve customer issues efficiently.
- Proven experience as an Automotive Service Advisor or similar role.
- Strong knowledge of automotive systems and repair processes.
- Excellent customer service and communication skills.
- Experience with automotive diagnostic tools and software.
- Familiarity with CRM systems and service management software.
- Ability to manage multiple tasks and prioritize effectively in a remote setting.
- High school diploma or equivalent; ASE certification is a plus.
- Demonstrated ability to upsell services and build customer loyalty.
This advertiser has chosen not to accept applicants from your region.
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Senior Automotive Service Advisor (Remote)
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and knowledgeable Senior Automotive Service Advisor to join their expanding remote service team. This crucial role involves interacting with customers, diagnosing vehicle issues, and coordinating repair services with our network of remote technicians and service partners. You will be the primary liaison between the customer and the service department, ensuring clear communication, timely updates, and exceptional customer satisfaction. The ideal candidate will possess a strong understanding of automotive mechanics, diagnostic procedures, and automotive software systems. Your responsibilities will include listening to customer concerns, performing preliminary vehicle assessments (potentially via video consultation or detailed customer descriptions), recommending necessary repairs and maintenance, and providing accurate cost estimates. You will schedule appointments, manage service workflows, and ensure that all work is completed to the highest standards. This position requires excellent communication, interpersonal, and problem-solving skills, with a proven ability to work independently and manage multiple customer cases effectively in a remote setting. Proficiency with automotive diagnostic tools and CRM systems is essential. We are looking for a proactive individual with a passion for the automotive industry, who can provide expert advice and build lasting relationships with customers. This is an excellent opportunity to leverage your expertise in automotive service to support a wide range of clients remotely, contributing to the smooth operation of their vehicles. The successful candidate will be adept at explaining technical information in an understandable way and ensuring a seamless service experience.
Key Responsibilities:
Key Responsibilities:
- Consult with customers to understand vehicle issues and concerns.
- Provide preliminary vehicle diagnostics and recommend appropriate repair services.
- Explain automotive repair and maintenance needs clearly and concisely to customers.
- Provide accurate estimates for parts and labor costs.
- Schedule service appointments and manage repair workflows.
- Coordinate with remote technicians and service partners to ensure timely completion of repairs.
- Maintain open and consistent communication with customers regarding service status.
- Ensure customer satisfaction by delivering high-quality service and support.
- Process service orders, invoices, and payments.
- Keep up-to-date with the latest automotive technologies and service procedures.
- High school diploma or equivalent; Automotive technical certifications (e.g., ASE) are highly desirable.
- Minimum of 4-6 years of experience as an Automotive Service Advisor or in a related automotive technical role.
- Strong understanding of automotive mechanics, diagnostics, and repair procedures.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency with automotive diagnostic software and CRM systems.
- Ability to work independently, manage time effectively, and multitask in a remote environment.
- Problem-solving skills and attention to detail.
- Familiarity with vehicle maintenance schedules and warranty procedures.
- Passion for the automotive industry and commitment to customer satisfaction.
- Understanding of the automotive service market in Ruiru, Kiambu, KE is beneficial.
This advertiser has chosen not to accept applicants from your region.
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Senior Automotive Service Advisor (Remote)
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Automotive Service Advisor to join their innovative team. This is a fully remote position, allowing you to leverage your expertise to support automotive customers and service centers remotely, potentially serving clients in or around Nairobi, Nairobi, KE . You will be responsible for providing expert advice and guidance to customers regarding automotive maintenance, repairs, and services. Your duties will include understanding customer needs, explaining technical issues clearly, recommending appropriate services, and ensuring customer satisfaction throughout the service process. You will also act as a liaison between customers and the service technicians, ensuring seamless communication and efficient workflow. The ideal candidate will possess a strong background in the automotive industry, with extensive knowledge of vehicle diagnostics, repair procedures, and service best practices. Exceptional communication, interpersonal, and customer service skills are essential, especially in a remote environment where clear and empathetic communication is paramount. You should be adept at using digital tools and platforms to manage customer interactions, schedule appointments, and provide service updates. This role demands excellent organizational skills, attention to detail, and the ability to multitask effectively in a remote setting. We are looking for a motivated and customer-focused individual who is passionate about the automotive sector and committed to delivering outstanding service. Your ability to build rapport with customers, understand their concerns, and provide effective solutions will be key to your success. This is a unique opportunity to apply your automotive expertise in a flexible, remote work arrangement and contribute to a growing company.
This advertiser has chosen not to accept applicants from your region.
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