5 Senior Automotive Service Advisor jobs in whatjobs
Senior Automotive Service Advisor
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and customer-focused Senior Automotive Service Advisor to join their fully remote client support team. In this vital role, you will serve as the primary point of contact for customers seeking assistance with vehicle maintenance, repairs, and technical inquiries. You will leverage your extensive automotive knowledge to provide exceptional remote support, diagnose issues, explain technical procedures, and ensure a seamless customer experience.
Key Responsibilities:
Proficiency with CRM software and standard office applications is required. The ability to work independently, manage time effectively, and handle high-volume customer interactions in a remote setting is crucial. If you are passionate about vehicles, dedicated to providing outstanding customer service, and seeking a flexible, remote opportunity, we encourage you to apply. Join a forward-thinking company that values its customers and employees.
Key Responsibilities:
- Provide expert remote consultation to customers regarding vehicle service, maintenance schedules, and repair options.
- Accurately diagnose customer concerns and translate technical issues into understandable terms for non-technical individuals.
- Effectively manage customer expectations regarding repair timelines, costs, and potential outcomes.
- Guide customers through troubleshooting steps for common vehicle issues when appropriate.
- Coordinate with internal service departments or partner workshops to facilitate necessary repairs and service appointments.
- Maintain detailed and accurate customer records and service histories in the CRM system.
- Process service orders, invoices, and payments efficiently and accurately.
- Address customer complaints and concerns promptly and professionally, aiming for satisfactory resolution.
- Stay current with automotive technologies, manufacturer updates, and service best practices.
- Proactively identify opportunities to upsell or cross-sell services and products.
- Contribute to team efforts by sharing knowledge and assisting colleagues.
- Ensure high levels of customer satisfaction and loyalty.
Proficiency with CRM software and standard office applications is required. The ability to work independently, manage time effectively, and handle high-volume customer interactions in a remote setting is crucial. If you are passionate about vehicles, dedicated to providing outstanding customer service, and seeking a flexible, remote opportunity, we encourage you to apply. Join a forward-thinking company that values its customers and employees.
This advertiser has chosen not to accept applicants from your region.
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Senior Automotive Service Advisor
Posted 8 days ago
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Job Description
Our client is seeking a dynamic and customer-focused Senior Automotive Service Advisor to join their bustling dealership. This role is critical in ensuring a seamless and positive experience for all clients bringing their vehicles in for service or repair. The ideal candidate will possess exceptional communication and interpersonal skills, coupled with a deep understanding of automotive mechanics and service procedures. Your responsibilities will include greeting customers, accurately assessing their vehicle needs, clearly explaining required services and associated costs, scheduling appointments, and liaising effectively between customers and the service technicians. You will also be responsible for managing service workflows, ensuring timely completion of work, and proactively addressing any customer concerns or complaints. Experience with automotive dealership management systems (DMS) and a strong sales aptitude are highly beneficial. This position offers a hybrid work model, allowing for flexibility while ensuring essential in-person customer interactions at the dealership in Kakamega, Kakamega, Kenya . You will play a key role in building customer loyalty and driving service department revenue through exceptional service delivery and upselling opportunities. The ability to work under pressure, prioritize tasks efficiently, and maintain a high level of professionalism is essential. Our client values dedication, teamwork, and a commitment to providing top-tier customer care. This is a fantastic opportunity to advance your career in the automotive service industry.
This advertiser has chosen not to accept applicants from your region.
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Senior Automotive Service Advisor
Posted 13 days ago
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Job Description
Our client is seeking a highly experienced and customer-focused Senior Automotive Service Advisor to join their busy service center. This role involves a hybrid work arrangement, blending on-site responsibilities with potential for remote administrative tasks. You will be the primary point of contact for customers, managing their vehicle service and repair needs from initial consultation through to completion. Responsibilities include accurately diagnosing customer concerns, explaining service recommendations clearly, providing detailed estimates, scheduling appointments, and ensuring customer satisfaction throughout the process. The ideal candidate possesses strong automotive knowledge, excellent communication and interpersonal skills, and a proven ability to upsell services and products effectively. You should be adept at managing multiple customer requests simultaneously, maintaining meticulous records, and working collaboratively with the service and technical teams. A deep understanding of automotive repair processes and terminology is essential. We are looking for a professional who is committed to delivering exceptional customer service, building long-term customer relationships, and contributing to the overall success of the service department. Experience with dealership management systems (DMS) and diagnostic tools is highly desirable. This role offers a dynamic work environment where your expertise in customer relations and automotive services will be highly valued. You will play a key role in ensuring efficient workflow in the service bay and maintaining high standards of quality and professionalism. This is an excellent opportunity for a seasoned professional to take on a leadership role within a respected automotive group. Your ability to communicate technical information in an understandable way to non-technical customers will be a critical asset. You will also be involved in training and mentoring junior service advisors.
Responsibilities:
Responsibilities:
- Greet customers and accurately assess their vehicle service needs.
- Communicate service recommendations, estimates, and timelines clearly and professionally.
- Schedule service appointments and manage the service department's workflow.
- Serve as the main point of contact between customers and the technical team.
- Ensure customer satisfaction by addressing concerns and resolving issues promptly.
- Upsell services, parts, and accessories to enhance customer value.
- Maintain accurate customer records and service histories in the DMS.
- Collaborate with technicians to ensure quality repairs and timely completion.
- Handle customer inquiries and complaints effectively and courteously.
- Stay up-to-date with automotive technology and manufacturer service guidelines.
- High school diploma or equivalent; vocational training in automotive technology preferred.
- Minimum of 5-7 years of experience as an Automotive Service Advisor.
- Proven track record of excellent customer service and sales performance.
- Strong knowledge of automotive systems, diagnostics, and repair processes.
- Proficiency with dealership management systems (DMS) and common automotive software.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- A valid driver's license and a clean driving record.
This advertiser has chosen not to accept applicants from your region.
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Senior Automotive Service Advisor
Posted 11 days ago
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Job Description
Our client is seeking an experienced and customer-focused Senior Automotive Service Advisor to join their thriving dealership in **Ongata Rongai**. As a Senior Service Advisor, you will be the primary point of contact for customers, expertly managing their vehicle service needs from check-in to pick-up. Your role involves diagnosing customer concerns, clearly communicating recommended services and repairs, providing accurate estimates, and ensuring a high level of customer satisfaction. You will work closely with the service technicians, coordinating workflow, prioritizing repairs, and ensuring that all work is completed efficiently and to the highest standards. The ideal candidate will possess a deep understanding of automotive systems, exceptional communication and interpersonal skills, and a proven ability to upsell services and build long-term customer relationships. Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment are essential. Previous experience in a senior or lead service advisor role is highly desirable. If you are passionate about cars, dedicated to providing outstanding customer service, and looking for a challenging and rewarding career opportunity, we encourage you to apply.
Responsibilities:
Qualifications:
Responsibilities:
- Greet customers, listen to their concerns, and inspect vehicles.
- Accurately diagnose and interpret customer complaints and vehicle issues.
- Prepare clear and detailed repair orders, including estimated costs and timeframes.
- Advise customers on recommended services and repairs, explaining options effectively.
- Coordinate with service technicians to schedule and prioritize repair work.
- Maintain consistent communication with customers regarding the status of their vehicle.
- Ensure customer satisfaction by providing excellent service and resolving any issues.
- Process payments and manage the final vehicle delivery to the customer.
- Build and maintain strong relationships with customers to encourage repeat business.
- Stay updated on automotive technologies and service procedures.
Qualifications:
- High school diploma or equivalent; Vocational training in automotive technology is a plus.
- Minimum of 5 years of experience as an Automotive Service Advisor.
- Extensive knowledge of automotive systems, diagnostics, and repair procedures.
- Proven track record of achieving high customer satisfaction scores.
- Excellent communication, interpersonal, and sales skills.
- Strong organizational and time management abilities.
- Ability to work effectively in a team environment and manage multiple priorities.
- Proficiency with automotive service management software.
- A passion for the automotive industry and a commitment to quality.
This advertiser has chosen not to accept applicants from your region.
3
Senior Automotive Service Advisor
Posted 22 days ago
Job Viewed
Job Description
Our client, a prestigious automotive group, is looking for a highly skilled and customer-focused Senior Automotive Service Advisor to join their dynamic team. This is a fully remote position, allowing you to manage client consultations and service appointments from your home office. You will be the primary point of contact for customers, understanding their vehicle needs, advising on necessary repairs and maintenance, and ensuring a superior customer experience. The ideal candidate possesses exceptional communication skills, a deep understanding of automotive systems, and a passion for delivering outstanding service.
Responsibilities:
Responsibilities:
- Greet customers warmly and listen attentively to their vehicle concerns and service requests.
- Accurately diagnose and identify customer needs, translating technical issues into understandable terms.
- Advise customers on recommended services, repairs, and maintenance based on vehicle condition and manufacturer guidelines.
- Provide clear and concise explanations of service options, costs, and estimated completion times.
- Generate repair orders with meticulous attention to detail, ensuring all requested services are captured.
- Coordinate with the service technicians to ensure efficient workflow and timely completion of repairs.
- Keep customers informed about the status of their vehicle repairs and address any changes promptly.
- Handle customer inquiries and resolve complaints effectively and professionally.
- Build and maintain strong customer relationships, fostering loyalty and repeat business.
- Process customer payments accurately and efficiently.
- Ensure all service records are maintained accurately and updated in the system.
- Stay current with automotive technology advancements and manufacturer service bulletins.
- High school diploma or equivalent; Associate's or Bachelor's degree in Automotive Technology or a related field is a plus.
- Minimum of 5 years of experience as an Automotive Service Advisor or in a similar customer-facing automotive role.
- In-depth knowledge of automotive systems, diagnostics, and repair procedures.
- Exceptional customer service, communication, and interpersonal skills.
- Proven ability to upsell services and build customer rapport.
- Proficiency in using automotive service management software and computer systems.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Adept at problem-solving and resolving customer concerns with empathy and efficiency.
- Ability to work independently and maintain productivity in a remote environment.
- Valid driver's license and a clean driving record.
This advertiser has chosen not to accept applicants from your region.
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