What Jobs are available for Service Technicians in Kenya?

• Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
• Minimum of 5 years of experience in field service, installation, maintenance, or technical support of complex equipment.
• Proven ability to diagnose and repair intricate electromechanical systems.
• Proficiency with diagnostic tools, testing equipment, and technical documentation.
• Strong understanding of safety procedures and best practices in industrial environments.
• Excellent customer service and communication skills, with the ability to explain technical concepts clearly.
• Valid driver's license and willingness to travel extensively as required.
• Ability to work independently and manage time effectively on the road.

• Provide expert-level remote technical support and troubleshooting for industrial equipment.
• Diagnose complex mechanical, electrical, and software issues using remote diagnostic tools and systems.
• Guide on-site personnel through repair procedures, preventative maintenance, and operational best practices.
• Analyze equipment performance data to identify potential failures and recommend preventative measures.
• Develop and maintain comprehensive technical documentation, including troubleshooting guides and service bulletins.
• Collaborate with engineering and product development teams to provide feedback on equipment design and performance.
• Manage service requests and ensure timely resolution of customer issues.
• Train junior technicians and customer personnel on equipment operation and maintenance.
• Stay current with the latest technologies and advancements in industrial equipment servicing.
• Ensure customer satisfaction through professional and efficient technical assistance.
• Maintain accurate records of all service interactions and resolutions.
• Assist in the development and refinement of remote support processes and tools.

• Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field.
• Minimum of 7 years of hands-on experience as a Field Service Technician or in a similar technical support role, with a strong focus on industrial machinery.
• Proven expertise in diagnosing and repairing complex mechanical, electrical, and hydraulic systems.
• Proficiency with diagnostic software and remote access tools.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical audiences.
• Ability to work independently and manage time effectively in a remote setting.
• Experience in troubleshooting PLCs, HMI systems, and industrial networking is highly desirable.
• Familiarity with preventative maintenance techniques and schedules.
• Customer-focused mindset with a commitment to providing exceptional service.
• Relevant certifications in specific equipment types are a plus.

• Provide remote technical support for the installation, configuration, and maintenance of client equipment.
• Guide on-site personnel or clients through troubleshooting steps and repair procedures using remote communication tools.
• Diagnose and resolve complex technical issues related to mechanical, electrical, and software components.
• Develop clear, concise, and step-by-step technical documentation, including guides and manuals.
• Conduct remote training sessions for clients and field technicians on equipment operation and maintenance.
• Collaborate with engineering and product development teams to identify and report product defects or areas for improvement.
• Maintain accurate records of support requests, diagnoses, and resolutions in the CRM/support system.
• Ensure high levels of client satisfaction by providing timely and effective technical assistance.
• Stay updated on product specifications, new features, and maintenance protocols.
• Analyze support trends to identify recurring issues and propose preventive solutions.
• Manage time effectively to handle multiple remote support requests efficiently.
• Liaise with on-site technicians to ensure successful field implementations and repairs.

• Associate's or Bachelor's degree in a relevant technical field (e.g., Engineering Technology, Electronics, Mechanical Engineering) or equivalent practical experience.
• Minimum of 4 years of experience in field service, technical support, or maintenance, with a focus on remote assistance.
• Proven expertise in diagnosing and troubleshooting complex mechanical, electrical, or electronic systems.
• Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to non-technical users remotely.
• Proficiency with remote support software, video conferencing tools, and CRM systems.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage a remote workload effectively.
• Familiarity with reading technical drawings, schematics, and manuals.
• Customer-focused attitude with a commitment to providing high-quality support.
• Experience with specialized industrial equipment or machinery is a significant advantage.
• Certification in relevant technical areas is a plus.

• Provide expert remote technical support and troubleshooting for installation, maintenance, and repair of complex equipment and systems.
• Guide and mentor junior field service technicians remotely, assisting them in diagnosing and resolving difficult technical issues.
• Develop and update technical documentation, including installation manuals, troubleshooting guides, and best practice advisories.
• Analyze service reports and customer feedback to identify recurring issues and areas for product or process improvement.
• Utilize remote diagnostic tools, software, and communication platforms to effectively assess and resolve technical problems.
• Conduct remote training sessions for field technicians and customers on equipment operation, maintenance, and troubleshooting.
• Collaborate with engineering and product development teams to relay field feedback and contribute to product enhancements.
• Ensure all remote support activities are logged accurately and efficiently in the service management system.
• Maintain up-to-date knowledge of product lines, industry best practices, and emerging technologies.
• Escalate critical issues to appropriate internal stakeholders when necessary.

• Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
• A minimum of 7-9 years of progressive experience in field service, technical support, or maintenance roles, with a significant focus on complex systems.
• Proven ability to troubleshoot and resolve advanced technical problems remotely.
• In-depth knowledge of installation and maintenance procedures for electromechanical systems, industrial equipment, or similar technologies.
• Excellent diagnostic skills and proficiency with testing equipment and remote diagnostic tools.
• Exceptional verbal and written communication skills, with the ability to clearly explain complex technical concepts to various audiences in a remote environment.
• Strong interpersonal and leadership skills, with the ability to mentor and guide remote teams.
• Proficiency with CRM and remote support software.
• Ability to work independently, manage time effectively, and handle high-pressure situations in a remote setting.
• A proactive and customer-centric approach to problem-solving.
• Familiarity with the types of installations and maintenance required in the region of Nyeri, Nyeri, KE would be an advantage.

Summary
The Leader Environmental Services Technician position is located within Environmental Management Services of Nebraska-Western Iowa Healthcare System. Housekeeping Aid Lead regularly performs floor maintenance using various type of equipment. Incumbent leads a team/s of Housekeeping Aids on floor maintenance projects and trains employees using approved housekeeping procedures and techniques. Incumbent recommends employees that are in need of remedial training based on observations or testing.

Qualifications
To qualify for this position - applicants must meet all requirements by the closing date of this announcement. EXPERIENCE: A specific length of training and experience is not required - but you must show evidence of training or experience of sufficient scope and quality of your ability to do the work of this position. Evidence which demonstrates you possess the knowledge - skills - and ability to perform the duties of this position must be supported by detailed descriptions of such on your resume. Applicants will be rated in accordance with the OPM Federal Wage System Qualification Standards. SCREEN-OUT ELEMENT: Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated. The potential eligibles are then rated against the remainder of the Job Elements: Experience refers to paid and unpaid experience - including volunteer work done through National Service programs (e.g. - Peace Corps - AmeriCorps) and other organizations (e.g. - professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies - knowledge - and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience - including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Duties

• Duties for the position include but are not limited to: Leading and communicating with EMS employees - and other VA staff
• Applying knowledge in the daily performance of assigned duties
• Developing training material for housekeeping/linen tasks and equipment and other required training
• Operating EMS equipment
• Transmitting Supervisor instructions accurately to team members in a clear concise manner to preclude any confusion in job performance
• Inspecting appropriately to ensure quality standards are met
• Reading and comprehending documents - to include
• procedures
• policies
• directives
• and other communication methods
• Identifying and properly disclosing of biohazard waste - regulated waste - and sharp containers in accordance with infection control procedures
• Giving general instructions regarding work assignments and inspecting work periodically for compliance and quality with sanitation standards
• Meeting needs of customers while supporting VA missions
• Communicating and treating customers (veterans - their representatives - visitors - and all VA staff) in a courteous - tactful and respectful manner
• Handling conflicts and problems in dealing with the customer constructively and appropriately
• Work Schedule: Tour of duty will be discussed during interview
• Telework: Not eligible
• Virtual: This is not a virtual position
• Position Description/PD#: Leader Environmental Services Technician/Lead Housekeeping Aid/99913S
• Bargaining Unit Position: No
• The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers
• This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest
• As an employee operating in a Whole Health System of care - you will operate in a model with three core elements - seeking to create a personalized health plan for each Veteran
• This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community
• This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being
• Physical Requirements: The physical demands of the position will include some heavy lifting up to 50 pounds
• movement of furniture - equipment - supplies - and carts is required along with the stamina to perform physical labor
• Continuous walking - standing - stooping - twisting - bending - lifting - and strenuous physical effort is required in the performance of the manual tasks described - such as washing walls above five feet and operating powered equipment over extended periods of time
• Working Conditions: Working conditions such as ventilation and environment are satisfactory
• Incumbent may be subject to occasional noise - skin Irritations - cuts and bruises
• The work performed requires continuous walking when making quality Inspections in various areas
• When performing cleaning tasks - moderated effort is expended
• Incumbent may be subject to working with or around - Biohazard waste - regulated waste as well as emptying 'and disposing of sharps containers to follow infection control guidelines
• This job opportunity announcement may be used to fill additional vacancies
• If you are unable to apply online or need an alternate method to submit documents - please reach out to the Agency Contact listed in this Job Opportunity Announcement.

• Supervise and coordinate the daily activities of the environmental services team, ensuring tasks are completed efficiently and to a high standard.
• Develop and implement cleaning schedules and standard operating procedures (SOPs).
• Conduct regular inspections and quality audits to ensure cleanliness and sanitation standards are met and exceeded.
• Train new team members on cleaning techniques, equipment usage, safety procedures, and product knowledge.
• Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels and proper maintenance.
• Ensure compliance with all health, safety, and environmental regulations.
• Respond promptly to cleaning needs and emergencies, coordinating rapid response efforts.
• Troubleshoot and resolve any issues related to cleaning services or team performance.
• Maintain accurate records of cleaning activities, inspections, and inventory.
• Promote a culture of safety, cleanliness, and professionalism among the team.
• Liaise with facility managers or relevant stakeholders to address specific cleaning requirements and concerns.

• High school diploma or equivalent; further certification in environmental services or related field is a plus.
• Minimum of 4 years of experience in environmental services, janitorial, or housekeeping roles, with at least 2 years in a supervisory or lead capacity.
• Proven knowledge of cleaning chemicals, equipment, and sanitation best practices.
• Strong understanding of health and safety regulations in a commercial or institutional setting.
• Excellent organizational and time management skills.
• Effective leadership and team supervision abilities.
• Good communication and interpersonal skills, with the ability to provide clear instructions.
• Proficiency in using cleaning equipment and understanding maintenance needs.
• Ability to work independently and manage a remote team effectively.
• A keen eye for detail and a commitment to maintaining high standards of cleanliness.
• Flexibility to adapt to changing needs and schedules.

• Provide remote technical support and diagnostics for industrial equipment.
• Guide on-site personnel (clients or junior technicians) through troubleshooting, repair, and maintenance procedures via phone, video conferencing, and remote access tools.
• Analyze equipment performance data and diagnostic reports to identify potential issues.
• Develop and update technical documentation, service manuals, and troubleshooting guides.
• Collaborate with engineering and product development teams to provide feedback on equipment design and reliability.
• Escalate complex issues to higher levels of technical support or engineering when necessary.
• Train clients and internal staff on equipment operation, maintenance, and basic troubleshooting.
• Maintain detailed records of service calls, diagnoses, and resolutions.
• Identify opportunities for remote monitoring and preventative maintenance solutions.
• Ensure customer satisfaction by providing timely and effective technical support.
• Stay up-to-date with the latest product updates, technologies, and industry best practices.
• Manage and organize remote diagnostic tools and software.

• Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
• Minimum of 6 years of experience in field service, technical support, or maintenance of complex industrial machinery.
• Proven experience in remote troubleshooting and providing technical guidance to others.
• Strong knowledge of electro-mechanical systems, hydraulics, pneumatics, and control systems.
• Proficiency with diagnostic software, multimeter usage, and schematics interpretation.
• Excellent problem-solving, analytical, and critical thinking skills.
• Exceptional verbal and written communication skills, with the ability to clearly explain technical concepts.
• Experience with video conferencing tools and remote desktop software.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
• Familiarity with CRM or ticketing systems is a plus.