6 jobs in U.S. Department of Veterans Affairs

Summary
The Leader Environmental Services Technician position is located within Environmental Management Services of Nebraska-Western Iowa Healthcare System. Housekeeping Aid Lead regularly performs floor maintenance using various type of equipment. Incumbent leads a team/s of Housekeeping Aids on floor maintenance projects and trains employees using approved housekeeping procedures and techniques. Incumbent recommends employees that are in need of remedial training based on observations or testing.

Qualifications
To qualify for this position - applicants must meet all requirements by the closing date of this announcement. EXPERIENCE: A specific length of training and experience is not required - but you must show evidence of training or experience of sufficient scope and quality of your ability to do the work of this position. Evidence which demonstrates you possess the knowledge - skills - and ability to perform the duties of this position must be supported by detailed descriptions of such on your resume. Applicants will be rated in accordance with the OPM Federal Wage System Qualification Standards. SCREEN-OUT ELEMENT: Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated. The potential eligibles are then rated against the remainder of the Job Elements: Experience refers to paid and unpaid experience - including volunteer work done through National Service programs (e.g. - Peace Corps - AmeriCorps) and other organizations (e.g. - professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies - knowledge - and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience - including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Duties

• Duties for the position include but are not limited to: Leading and communicating with EMS employees - and other VA staff
• Applying knowledge in the daily performance of assigned duties
• Developing training material for housekeeping/linen tasks and equipment and other required training
• Operating EMS equipment
• Transmitting Supervisor instructions accurately to team members in a clear concise manner to preclude any confusion in job performance
• Inspecting appropriately to ensure quality standards are met
• Reading and comprehending documents - to include
• procedures
• policies
• directives
• and other communication methods
• Identifying and properly disclosing of biohazard waste - regulated waste - and sharp containers in accordance with infection control procedures
• Giving general instructions regarding work assignments and inspecting work periodically for compliance and quality with sanitation standards
• Meeting needs of customers while supporting VA missions
• Communicating and treating customers (veterans - their representatives - visitors - and all VA staff) in a courteous - tactful and respectful manner
• Handling conflicts and problems in dealing with the customer constructively and appropriately
• Work Schedule: Tour of duty will be discussed during interview
• Telework: Not eligible
• Virtual: This is not a virtual position
• Position Description/PD#: Leader Environmental Services Technician/Lead Housekeeping Aid/99913S
• Bargaining Unit Position: No
• The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers
• This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest
• As an employee operating in a Whole Health System of care - you will operate in a model with three core elements - seeking to create a personalized health plan for each Veteran
• This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community
• This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being
• Physical Requirements: The physical demands of the position will include some heavy lifting up to 50 pounds
• movement of furniture - equipment - supplies - and carts is required along with the stamina to perform physical labor
• Continuous walking - standing - stooping - twisting - bending - lifting - and strenuous physical effort is required in the performance of the manual tasks described - such as washing walls above five feet and operating powered equipment over extended periods of time
• Working Conditions: Working conditions such as ventilation and environment are satisfactory
• Incumbent may be subject to occasional noise - skin Irritations - cuts and bruises
• The work performed requires continuous walking when making quality Inspections in various areas
• When performing cleaning tasks - moderated effort is expended
• Incumbent may be subject to working with or around - Biohazard waste - regulated waste as well as emptying 'and disposing of sharps containers to follow infection control guidelines
• This job opportunity announcement may be used to fill additional vacancies
• If you are unable to apply online or need an alternate method to submit documents - please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Summary
This position is eligible for the Education Debt Reduction Program (EDRP) - a student loan payment reimbursement program. You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of appointment. Program Approval - award amount (up to $ and eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after complete review of the EDRP application.

Qualifications
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Education
• Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE)
• Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited
• A doctoral degree in social work may not be substituted for the master's degree in social work
• Verification of the degree can be made by going to to verify that the social work degree meets the accreditation standards for a masters of social work
• Licensure
• Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level
• Current state requirements may be found by going to
• Physical Requirements
• See VA Directive and Handbook Employee Occupational Health Services
• English Language Proficiency
• Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C.
• 7403(f)
• Grade Determinations: (1) Experience/Education
• The candidate must have at least two years of experience post advanced practice clinical licensure and should be in a specialized area of social work practice of which - one year must be equivalent to the GS-11 grade level
• Senior social workers have experience that demonstrates possession of advanced practice skills and judgment
• Senior social workers are experts in their specialized area of practice
• Senior social workers may have certification or other post-masters training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship or equivalent supervised professional experience in a specialty
• (2) Licensure/Certification
• Senior social workers must be licensed or certified by a state at the advanced practice level which included an advanced generalist or clinical examination - unless they are grandfathered by the state in which they are licensed to practice at the advanced practice level (except for licenses issued in California - which administers its own clinical examination for advanced practice) and they must be able to provide supervision for licensure
• (3) Demonstrated Knowledge - Skills - and Abilities
• In addition to the experience above - candidates must demonstrate all of the following KSAs:(a) Skill in a range of specialized interventions and treatment modalities used in specialty treatment programs or with special patient populations
• This includes individual - group - and/or family counseling or psychotherapy and advanced level psychosocial and/or case management.(b) Ability to incorporate complex multiple causation in differential diagnosis and treatment within approved clinical privileges or scope of practice.(c) Knowledge in developing and implementing methods for measuring effectiveness of social work practice and services in the specialty area - utilizing outcome evaluations to improve treatment services and to design system changes.(d) Ability to provide specialized consultation to colleagues and students on the psychosocial treatment of patients in the service delivery area - as well as role modeling effective social work practice skills.(e) Ability to expand clinical knowledge in the social work profession - and to write policies - procedures - and/or practice guidelines pertaining to the service delivery area
• (4) Assignments
• For all assignments above the full performance level - the higher-level duties must consist of significant scope - complexity (difficulty) - and variety and be performed by the incumbent at least 25% of the time
• Senior social workers are licensed or certified to independently practice social work at an advanced level
• Senior social workers typically practice in a major program area such as but not limited to: Polytrauma Rehabilitation Center or Polytrauma Network Site
• a Spinal Cord Injury Rehabilitation Center - or a national VHA referral center - such as a national Center for Post-Traumatic Stress Disorder or a national Transplant Center - or other program areas of equivalent scope and complexity
• The senior social worker may be assigned administrative responsibility for clinical program development and is accountable for clinical program effectiveness and modification of service patterns
• Assignments include clinical settings where they have limited access to onsite supervision such as CBOCs or satellite outpatient clinics
• The senior social worker collaborates with the other members of the treatment team in the provision of comprehensive health care services to Veterans - ensures equity of access - service - and benefits to this population - ensures the care provided is of the highest quality
• The senior social worker provides leadership - direction - orientation - coaching - in-service training - staff development - and continuing education programs for assigned social work staff
• They serve on committees - work groups - and task forces at the facility - VISN and national level - or in the community as deemed appropriate by the supervisor - Social Work Executive or Chief of Social Work Services
• This assignment is to be relatively few in number based on the size of the facility/service and applying sound position management
• This assignment must represent substantial additional responsibility over and above that required at the full performance grade level and cannot be used as the full performance level of this occupation
• References: VA Handbook 5005/23 - PART II - APPENDIX G39 - Social Worker Qualification Standard - This can be found in the local Human Resources Office
• The full performance level of this vacancy is GS-12
• The actual grade at which an applicant may be selected for this vacancy is GS-12 United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Reference: For more information on this qualification standard - please visit
• Physical Requirements: See VA Directive and Handbook 5019

Duties

• VA Careers - Licensed Clinical Social Worker: Total Rewards of a Allied Health Professional Generalist and integrated mental health services are provided at Truman VA and each CBOC
• PCMHI providers are co-located with Patient Aligned Care Teams (PACT) in Primary Care at the main facility as well as the CBOCs
• The BH Service Line has over 150 direct and indirect FTE comprised of both outpatient and inpatient services - with Psychiatrists - Psychologists - Social Workers - Nurses - Rehabilitation Counselors - and Licensed Marital and Family Therapists providing multidisciplinary and collaborative treatment interventions
• Duties include - but are not limited to: Serves as an integral member of the primary care team to provide accessible - integrated - biopsychosocial health care services to patients assigned to the primary care team
• Performs brief comprehensive biopsychosocial assessments for Veterans and family members with complex physical and behavioral disorders to determine the nature of the presenting problem - biological - social - emotional - cognitive - and behavioral factors related to the presenting problem - and the impact of the presenting problem on the Veteran's physical - social - emotional - recreational - and occupational functioning
• Documents biopsychosocial assessments in compliance with the documentation and timeliness standards established by the Medical Center and The Joint Commission
• Assesses high risk factors - acuity - and need for services with Veterans who have frequent and severe crises - lack family or an adequate community support network - poor at self-monitoring - frequently fail to comply with instructions and treatment - or have significant deficits in coping skills and require continuing professional psychosocial support
• The incumbent completes comprehensive suicide risk assessments and safety planning for Veterans in crisis Designs - develops - and implements PCMHI clinical programming - and executes ongoing program evaluation and data-driven quality improvement projects to monitor the effectiveness of social work clinical programming
• The incumbent facilitates liaisons with other health care programs to effectively coordinate and improve services
• Coordinates services with other services offered in the treatment program assuring such services are complementary and comprehensive
• Directs activities to maximize effectiveness - efficiency - and continuity of care for Veterans
• Provides case management services to those Veterans at high social or medical risk - serving as the liaison to other treatment programs
• Regularly attends and actively participates in PACT and PCMHI Team meetings
• Incumbent also attends and participates in administrative and informational meetings held by the Service Line Chief (or designee) - Social Work Chief - program supervisor and/or facility Director - as appropriate
• The incumbent may also participate in Behavioral Health and/or hospital/CBOC committees or work groups - as assigned
• May serve as the Behavioral Health representative for Truman VA - VISN - and/or National committees - workgroups - task forces - as pertains to the incumbent's position and expertise and as assigned by the program supervisor and/or Service Line Chief
• Other duties as assigned
• Work Schedule: Monday - Friday - 8:00am-4:30pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized EDRP Authorized: Former EDRP participants ineligible to apply for incentive
• Contact - the EDRP Coordinator for questions/assistance
• Learn more Pay: Competitive salary and regular salary increases
• When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)
• Paid Time Off: 37-50 days of annual paid time offer per year days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of 416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available Virtual: This is not a virtual position
• Functional Statement #: Permanent Change of Station (PCS): Not Authorized

Summary
This position is eligible for the Education Debt Reduction Program (EDRP) - a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP application within four months of appointment. Program Approval - award amount (up to $ & eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after review of the EDRP application. Former EDRP participants ineligible to apply.

Qualifications
To qualify for this position - you must meet the basic requirements as well as any additional requirements (if applicable) listed in the job announcement. Applicants pending the completion of training or license requirements may be referred and tentatively selected but may not be hired until all requirements are met. Currently employed physician(s) in VA who met the requirements for appointment under the previous qualification standard at the time of their initial appointment are deemed to have met the basic requirements of the occupation.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Degree of doctor of medicine or an equivalent degree resulting from a course of education in medicine or osteopathic medicine
• The degree must have been obtained from one of the schools approved by the Department of Veterans Affairs for the year in which the course of study was completed
• Current - full and unrestricted license to practice medicine or surgery in a State - Territory - or Commonwealth of the United States - or in the District of Columbia
• Residency Training: Physicians must have completed residency training - approved by the Secretary of Veterans Affairs in an accredited core specialty training program leading to eligibility for board certification
• (NOTE: VA physicians involved in academic training programs may be required to be board certified for faculty status.) Approved residencies are: (1) Those approved by the Accreditation Council for Graduate Medical Education (ACGME) - b) OR ((2) Those approved by the American Osteopathic Association (AOA) -OR (3) Other residencies (non-US residency training programs followed by a minimum of five years of verified practice in the United States) - which the local Medical Staff Executive Committee deems to have provided the applicant with appropriate professional training and believes has exposed the physician to an appropriate range of patient care experiences
• Residents currently enrolled in ACGME/AOA accredited residency training programs and who would otherwise meet the basic requirements for appointment are eligible to be appointed as ""Physician Resident Providers"" (PRPs)
• PRPs must be fully licensed physicians (i.e. - not a training license) and may only be appointed on an intermittent or fee-basis
• PRPs are not considered independent practitioners and will not be privileged
• rather - they are to have a ""scope of practice"" that allows them to perform certain restricted duties under supervision
• Additionally - surgery residents in gap years may also be appointed as PRPs
• Proficiency in spoken and written English
• Additional Requirement: Outstanding professional ability in the practice of medicine or a medical specialty Ability to guide the development and implementation of programs within their respective domain
• These programs would include - but are not limited to medical practice - professional standards - personnel issues - and quality and performance improvement
• Preferred Experience: Board certified in Psychiatry Reference: For more information on this qualification standard - please visit
• Physical Requirements: Functional Requirements Use of fingers Ability to read computer - documents - etc.
• Hearing (aid may be permitted) Environmental Factors Working closely with others

Duties

• This is an OPEN CONTINUOUS ANNOUNCEMENT
• Eligible applications will be referred at regular intervals - on an as-needed basis - until positions are filled
• VA offers a comprehensive total rewards package
• VHA Physician Total Rewards
• Recruitment Incentive (Sign-on Bonus): May be offered for highly qualified candidate
• Permanent Change of Station (Relocation Assistance): Authorized
• Education Debt Reduction Program (Student Loan Repayment): Learn more
• EDRP Authorized: Former EDRP participants ineligible to apply for incentive
• Contact - the EDRP Coordinator for questions/assistance Pay: Competitive salary - annual performance bonus - regular salary increases Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year and possible 5 day paid absence for CME) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory CME: Possible $1 -000 per year reimbursement (must be full-time with board certification) Malpractice: Free liability protection with tail coverage provided Contract: No Physician Employment Contract and no significant restriction on moonlighting Duties include - but are not limited to: Conduct morning huddle with Mental Health staff and give morning report with staff
• Provide supervision of Psychiatrists - Physician Assistants and Nurse Practitioners under Psychiatry Service
• Complete psychiatry evaluation - write psychiatry note and suicide risk assessments within inpatient and outpatient settings
• Review incoming email/mail
• Respond to emails - sign memos - key requests - review daily calendar for meetings - meet with staff as needed
• Participate in on-call rotation and/or provide back up for on-call Nurse Practitioners and Physician Assistants
• Collaborating physician for NPs and PAs
• Attend meetings and committee appointments as the Service Chief
• Member of the Multidisciplinary Mental Health Leadership Team
• Work Schedule: Monday-Friday
• 8:00-4:30pm with on-call rotation.

Summary
The South Central VA Health Care Network (VISN 16) is seeking a qualified Radiologist Physician within the Imaging Service to serve at one of the eight facilities listed above. The incumbent works independently within the service and reports to the service chief. This position is not being offered for remote - telework or virtual duty.

Qualifications
To qualify for this position - you must meet the basic requirements as well as any additional requirements (if applicable) listed in the job announcement. Applicants pending the completion of training or license requirements may be referred and tentatively selected but may not be hired until all requirements are met. Currently employed physician(s) in VA who met the requirements for appointment under the previous qualification standard at the time of their initial appointment are deemed to have met the basic requirements of the occupation.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Degree of doctor of medicine or an equivalent degree resulting from a course of education in medicine or osteopathic medicine
• The degree must have been obtained from one of the schools approved by the Department of Veterans Affairs for the year in which the course of study was completed
• Current - full and unrestricted license to practice medicine or surgery in a State - Territory - or Commonwealth of the United States - or in the District of Columbia
• Residency Training: Physicians must have completed residency training - approved by the Secretary of Veterans Affairs in an accredited core specialty training program leading to eligibility for board certification
• (NOTE: VA physicians involved in academic training programs may be required to be board certified for faculty status.) Approved residencies are: (1) Those approved by the Accreditation Council for Graduate Medical Education (ACGME) - b) OR ((2) Those approved by the American Osteopathic Association (AOA) -OR (3) Other residencies (non-US residency training programs followed by a minimum of five years of verified practice in the United States) - which the local Medical Staff Executive Committee deems to have provided the applicant with appropriate professional training and believes has exposed the physician to an appropriate range of patient care experiences
• Residents currently enrolled in ACGME/AOA accredited residency training programs and who would otherwise meet the basic requirements for appointment are eligible to be appointed as ""Physician Resident Providers"" (PRPs)
• PRPs must be fully licensed physicians (i.e. - not a training license) and may only be appointed on an intermittent or fee-basis
• PRPs are not considered independent practitioners and will not be privileged
• rather - they are to have a ""scope of practice"" that allows them to perform certain restricted duties under supervision
• Additionally - surgery residents in gap years may also be appointed as PRPs
• Proficiency in spoken and written English
• Preferred Experience: Board Certified/Eligible in Radiology/Diagnostic Radiology Reference: For more information on this qualification standard - please visit
• Physical Requirements: (may vary by facility) Moderate lifting pounds) Moderate carrying pounds) Light carrying (under 15 pounds) Reaching above shoulder Straight pulling Pulling hand over hand (1 hour) Pushing (1 hour) Use of fingers Both hands required Walking (3 hours) Kneeling (3 hours) Repeated bending (2 hours) Both legs required Ability for rapid mental and muscular coordination simultaneously Near vision correctable at 13"" to 16"" to Jaeger 1 to 4 Far vision correctable in one eye to 20/20 and to 20/40 in the other Both eyes required Depth perception Ability to distinguish basic colors Ability to distinguish shades of colors Environmental Factors: Protracted or irregular hours of work

Duties

• This is an Open Continuous Announcement and will remain open until September
• Qualified applications will be referred at regular intervals - as additional vacancies occur and/or on an as-needed basis during the duration of the announcement
• Once a selection is made and offer is accepted the announcement may close pending no additional vacancies
• This position is not being offered for remote - telework or virtual duty
• The incumbent must be physically located within 50 miles of the facility selected
• VA offers a comprehensive total rewards package
• VHA Physician Total Rewards
• Pay: Competitive salary - annual performance bonus - regular salary increases Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year and possible 5 day paid absence for CME) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory CME: Possible $1 -000 per year reimbursement (must be full-time with board certification) Malpractice: Free liability protection with tail coverage provided Contract: No Physician Employment Contract and no significant restriction on moonlighting The incumbent position is in support of Imaging Services at the facilities listed in this announcement
• Duties and responsibilities may vary to include but not limited to the following: Interprets diagnostic digital radiography - CT - MRI and US examinations of the head - spine - neck - body - extremities and internal organs as appropriate Accesses studies for interpretation through the VISN 16 Picture Archiving and Communications System(s) and reports findings electronically through the VISN 16 voice-recognition dictation software Communicates and documents communication of life-threatening findings immediately to referring physicians at remote facilities Functions in a professional manner in all relationships with management - co-workers and referring physicians Protects printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws - Federal regulations - VA statutes and policy - and VHA policy
• Protects the data from unauthorized release or from loss - alteration - or unauthorized deletion
• Follows applicable regulations and instructions regarding access to computerized files - release of access codes - etc
• Performs interventional radiology ancillary support cases to include but not limited to: venous access - pleural - abdominal - and extremity drainages - biopsies- all organ systems - abscess drainage and management - percutaneous nephrostomy - percutaneous nephrolithotomy - cholangiography and biliary drainage - stone/tumor intervention - pre-operative evaluation and management of patients requiring tumor devascularization prior to surgery
• Interpret diagnostic images in the following modalities: CR - CT - US - fluoroscopy and MRI with relevant exam comparisons made if available and correlated if needed with clinical information in CPRS
• Review exam requests for appropriateness and prescribe an appropriate protocol for the requested exam as needed for specific clinical indications
• Provide oversight of technical image quality with feedback to technologists
• Provide clinical oversight of contrast administration
• Participate in various aspects of quality assurance such as peer review - protocol review - appropriateness criteria and performance improvement
• Participate in multidisciplinary tumor boards
• Demonstrate interpersonal and verbal and written communication skills that establish and maintain professional relationships with other professionals - peers - departmental support staff and leaders
• Support patient care services with reports generated in a timely manner relevant to the care being delivered with the method of communication appropriate to the level of clinical importance or acuity
• Collaborate with the referring physicians for high quality patient centered care on various aspects of imaging such as exam selection and review of results
• Make timely and definitive notification of time-sensitive results and/or results that have major clinical significance
• Work Schedule: Monday - Friday - typical tour of duty 8:00am - 4:30pm - schedule may vary by facility and subject to change
• Rotating on call responsibilities may be required.

Summary
These positions are in Contact Management at the VA Health Resource Center (HRC). The primary knowledge of the position is to provide eligibility and benefits counseling; website and mobile navigation; and customer support to Veterans and all other users of the MyHealtheVet website - eBenefits website - Web and Mobile Solutions - and other various VA websites. The incumbent will assist Veterans in the registration and use of these programs. Positions will be located in Topeka - KS and Waco - TX

Qualifications
To apply for this position - you must have the following qualifications: English Language Proficiency - In accordance with 38 U.S.C. 7402(d) - No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position. PLUS For GS-5: EXPERIENCE: Possess at least one (1) full year of specialized experience that has equipped you with the knowledge - skills - and abilities to perform the duties of the Contact Representative position - GS-5 as described below. To be creditable - this experience must have been equivalent to at least the GS-4 grade level in the Federal Service. Specialized experience includes assisting in providing patients with answers to their benefits questions - assisting in resolving caller inquiry problems - possessing oral communication skills to interact effectively with callers - using software such as Microsoft Office products - assisting patients in the registration and use of these programs. OR For GS-5: EDUCATION SUBSTITUTION: Possess four (4) years of successfully completed education above the high school level. This education must have been obtained in an accredited business or technical school - junior college - college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours - 45 quarter hours - or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business or technical school. (Transcript required at the time of application.) OR For GS-5: COMBINATION OF EDUCATION AND EXPERIENCE: Possess a combination of successfully completed post-high school education and experience - as described above - to meet total qualification requirements for the GS-5 Only education in excess of the first 60 semester hours (i.e. - beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. (Transcript required at the time of application.) For GS-6: EXPERIENCE: Possess at least one (1) year of specialized experience that equipped you with the particular knowledge - skills - and abilities (KSA's) to perform successfully the duties of the position - and that is typically in or related to the position to be filled. To be creditable - specialized experience must have been equivalent to at least the next lower grade level of GS-5 in Federal service. Specialized experience is understanding of patients benefits to answer questions - resolve problems - and advise callers on available courses of action; possessing oral communication skills to interact effectively with callers and resolve callers inquiries; using of fundamental operations of software such as Microsoft Office products - browsing software - and personal computers and mobile device navigation and operation; possessing business health care practices - Health Insurance Portability Accountability Act rules - and Security and Privacy Act requirements to safeguard patient's personal identifiable information and personal health information. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at

Duties

• ***THIS IS NOT A VIRTUAL POSITION - YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** This position involves a multi-grade career ladder
• The major duties listed below represent the full performance level of GS-6. At the GS-5 grade level - you will perform assignments of a more limited scope and with less independence
• You will progressively acquire the background necessary to perform at the full performance level of GS-6. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance - availability of higher-level work - and availability of funds
• This position is established to perform developmental assignments like the duties contained in the full performance - Contact Representative - GS PD#01916A
• The required knowledge - skills and abilities are adequately obtained through the satisfactory performance of progressively more difficult assignments that are essentially and substantially identical in nature as described in the full performance level position description
• However - the incumbent is under closer supervision and receives more detailed instructions
• As the incumbent progresses - the amount of supervision will gradually be reduced
• All other factors of the position remain essentially the same
• The position is established with known promotion potential to the targeted full performance level of GS-06 without further competition upon the successful completion of all administrative and statutory requirements and demonstrated satisfactory job performance
• Major Duties: Receives inbound telephone calls from Veterans - Veterans family members and/or legal representatives - the public - and VA employees regarding VA and related non-VA benefits available to Veterans - dependents of Veterans - and beneficiaries
• Determines most appropriate action or identifies alternatives in resolving issue(s) through in-depth research and interpretation
• Explains the process of filling out a claim for benefits - eligibility requirements - forms and other relevant information
• Performs research using approved knowledge management scripting and business processes to determine and resolve each problem
• Performs research and utilizes technical references and VA records systems available to resolve identified issues
• Provides instructions to Veterans - caregivers - VA staff on the use of VA eligibility - benefits and healthcare related websites
• and mobile tools
• Utilizes and records completion of work according to policies - procedures and guidance applicable to the work performed
• Reports and tracks user feedback and suggestions and appropriately documents issues and resolution in appropriate system of record
• Provides project support according to assigned tasks to provide a single point of contact for usability and navigation related problems for to My HealtheVet program
• Provides timely feedback to customers on service request status - resolution actions - and preventive measures for the requests
• Work Schedule: 06:45am to 7:15pm (Monday-Friday an 8 hour shift) Recruitment & Relocation Incentives: Not authorized Telework: This position may be authorized for telework
• AD HOC Telework eligibility will be discussed during the interview process.