1054 Operations Manager jobs in Nairobi

• Conduct comprehensive business analysis to identify operational inefficiencies, strategic gaps, and areas for improvement.
• Develop data-driven insights and formulate strategic recommendations to address client challenges.
• Design and implement innovative solutions for organizational design, process optimization, and change management.
• Facilitate workshops and interviews with client teams to gather information and validate findings.
• Prepare high-quality presentation materials and effectively communicate recommendations to senior leadership.
• Support clients through the implementation phase, ensuring successful adoption of proposed changes.
• Conduct market research and competitive analysis to inform strategic decision-making.
• Manage project timelines, deliverables, and client expectations in a remote setting.
• Contribute to business development efforts, including proposal writing and client relationship management.
• Stay abreast of industry trends and best practices in management consulting.

• MBA or Master's degree in Business Administration, Economics, Finance, or a related field.
• Minimum of 5 years of experience in management consulting or a strategic/operational role within a large organization.
• Proven ability to analyze complex business problems and develop practical, data-driven solutions.
• Strong understanding of financial modeling, market analysis, and strategic planning frameworks.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional communication, presentation, and interpersonal skills.
• Proficiency in data analysis tools (e.g., Excel, Tableau) and presentation software (e.g., PowerPoint).
• Demonstrated ability to work independently, manage multiple projects, and deliver high-quality results in a remote environment.
• Experience managing client relationships and driving consensus.
• Strong project management skills.

• Lead and manage large-scale consulting projects, ensuring successful delivery of objectives and client satisfaction.
• Develop innovative business strategies and operational improvement plans for clients.
• Conduct in-depth industry and organizational analysis, identifying key challenges and opportunities.
• Design and implement change management programs to ensure sustainable organizational transformation.
• Provide expert advice and guidance to senior executives on strategic decision-making.
• Mentor and develop junior consultants, fostering their professional growth.
• Drive business development efforts, identifying new opportunities and cultivating client relationships.
• Contribute to the firm's intellectual capital through research and thought leadership.
• Ensure the highest standards of quality and professionalism in all client engagements.
• Effectively manage project budgets and resources.

• Master's degree or MBA from a top-tier institution; PhD is a plus.
• 10+ years of progressive experience in management consulting, with a significant focus on strategy and operations.
• Demonstrated success in leading complex, cross-functional transformation projects.
• Proven expertise in strategic planning, process optimization, organizational design, and change management.
• Exceptional analytical, quantitative, and problem-solving skills.
• Outstanding client relationship management and business development capabilities.
• Superior communication, presentation, and interpersonal skills.
• Ability to lead and inspire teams, and work effectively in a demanding, remote-first consulting environment.
• Experience across multiple industries is highly desirable.

• MBA or Master's degree in Business Administration, Finance, Economics, or a related field.
• Minimum of 7 years of experience in management consulting, strategy development, or operations management.
• Proven expertise in areas such as strategic planning, process improvement, organizational design, change management, and performance optimization.
• Strong analytical and quantitative skills, with proficiency in data analysis and modeling.
• Excellent client management and relationship-building skills.
• Exceptional written and verbal communication, presentation, and facilitation skills.
• Demonstrated leadership abilities and experience managing project teams.
• Ability to work effectively in both remote and on-site environments.
• Experience in the logistics, tourism, or trade sectors within the Kenyan market is a significant advantage.
• Commitment to professional development and continuous learning.

• Lead and manage high-impact client engagements focused on strategy development, operational improvement, organizational design, and change management.
• Develop and deliver compelling strategic recommendations to C-suite executives and senior leadership teams.
• Conduct in-depth business analysis, including diagnosing issues, identifying root causes, and formulating data-driven solutions.
• Design and implement operational improvements to enhance efficiency, productivity, and cost-effectiveness.
• Oversee the execution of strategic initiatives, ensuring alignment with client objectives and timelines.
• Build and maintain strong, trusted relationships with clients, serving as a primary point of contact.
• Lead and mentor teams of consultants, fostering their professional development and ensuring high-quality project delivery.
• Contribute to the firm's thought leadership by developing intellectual capital and participating in business development efforts.
• Identify new business opportunities and develop proposals to secure client projects.
• Stay abreast of industry trends, emerging technologies, and best practices in strategy and operations consulting.

• MBA or Master's degree in Business Administration, Management, Finance, or a related field from a top-tier institution.
• Minimum of 10 years of progressive experience in management consulting, with a focus on strategy and operations, ideally with experience at a leading global consulting firm.
• Demonstrated success in leading complex client engagements and delivering significant business value.
• Deep expertise in areas such as business process re-engineering, supply chain optimization, organizational transformation, digital strategy, and change management.
• Exceptional analytical, problem-solving, and critical thinking skills.
• Proven ability to lead and inspire teams, manage multiple complex projects, and thrive in a demanding, remote environment.
• Outstanding presentation, communication, and interpersonal skills, with the ability to influence senior stakeholders.
• Strong business development acumen and experience in developing proposals and winning new business.
• Willingness to travel for client meetings as needed, though the primary work is remote.
• A passion for driving client success and creating lasting impact.

Company Description

Robusst is a next-generation technology services company specializing in premium AI software solutions tailored for the Telecom and Banking industries. We combine cutting-edge technology with a customer-centric approach to deliver customized solutions that empower businesses to innovate, optimize operations, and accelerate digital transformation. Our expertise spans across multiple domains, leveraging cloud capabilities to deliver maximum value and impact for our clients. Our mission is to drive global innovation through AI-driven solutions that reshape the Telecom and Banking sectors.

Role Description

This is a full-time hybrid role for a Business Operations Manager based in Kenya Area, with some work from home flexibility. The Business Operations Manager will oversee daily business operations, develop and implement operational policies and strategies, and manage financial planning and analysis. Responsibilities include program management, analyzing business processes for improvement, and ensuring alignment with company goals. The role requires collaboration with various departments to optimize efficiencies and drive organizational success.

Qualifications

• Strong skills in Business Operations and Operations Management for Telco
• Program Management and Analytical Skills
• Finance acumen and experience with financial planning and analysis
• Excellent organizational and problem-solving abilities
• Strong communication and interpersonal skills
• Understanding of AI technology and its application in Telecom and Banking is a plus
• Bachelor's degree in Business Management, Finance, or related field
• Prior experience in a managerial role is advantageous

• Manage and optimize product listings on various e-commerce marketplaces.
• Monitor and maintain accurate inventory levels across all channels.
• Process orders efficiently and coordinate with fulfillment and shipping partners.
• Analyze sales data and identify trends to drive revenue growth.
• Respond to customer inquiries and manage product reviews and feedback.
• Implement strategies to improve conversion rates and customer satisfaction.
• Stay updated on marketplace policies and e-commerce best practices.
• Collaborate with marketing teams on promotional activities.

• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
• 3+ years of experience in e-commerce operations and marketplace management.
• Proven success in managing product listings and optimizing sales performance on platforms like Jumia, Kilimall, etc.
• Familiarity with order management systems and e-commerce analytics tools.
• Strong understanding of SEO principles for e-commerce.
• Excellent organizational, problem-solving, and communication skills.
• Ability to work independently and manage tasks effectively in a remote setting.

• Manage day-to-day operations of the e-commerce website, including product listings, inventory management, and order fulfillment.
• Develop and implement strategies to improve website user experience, conversion rates, and average order value.
• Oversee inventory levels, stock replenishment, and work closely with logistics partners to ensure efficient order processing and timely delivery.
• Monitor website performance, identify technical issues, and coordinate with development teams for timely resolution.
• Analyze sales data, customer behavior, and market trends to identify opportunities for growth and optimization.
• Collaborate with marketing teams to align promotional campaigns, content strategy, and SEO efforts with operational capabilities.
• Manage customer service inquiries related to orders, shipping, and returns, ensuring high levels of customer satisfaction.
• Identify and implement process improvements to enhance operational efficiency and reduce costs.
• Stay current with e-commerce trends, technologies, and competitor strategies.
• Ensure compliance with all relevant regulations and policies.

• Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
• Minimum of 4-6 years of experience in e-commerce operations management.
• Proven experience with e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and related tools.
• Strong understanding of inventory management systems, order fulfillment processes, and logistics.
• Proficiency in analyzing e-commerce data and using insights to drive business decisions.
• Excellent project management and organizational skills.
• Strong communication and interpersonal abilities, with the capacity to collaborate effectively in a remote setting.
• Experience with digital marketing concepts such as SEO, SEM, and email marketing is a plus.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Demonstrated problem-solving skills and a proactive approach to operational challenges.