1854 Chief Operating Officer jobs in Nairobi

Job Purpose
To oversee and coordinate all pre-authorization, admission, discharge, and care coordination activities, ensuring quality patient care while managing medical costs and provider relationships effectively.

Key Responsibilities

• Oversee medical case management and pre-authorizations.
• Ensure timely and appropriate approvals for inpatient and outpatient services.
• Collaborate with hospitals, TPAs, and providers to ensure quality care delivery.
• Monitor and track high-cost cases, chronic illnesses, and frequent claimants.
• Offer clinical guidance to underwriters and claims analysts on complex cases.
• Train and mentor staff and ensure process adherence.
• Maintain and update provider tariff lists and treatment protocols.
• Support fraud detection and provider performance reviews.
• Stay updated on industry trends, emerging risks, regulatory changes, and new technologies that could affect underwriting practices.
• Deliver on performance requirements as defined in the departments' strategy map, balanced scorecard and Personal Scorecard.
• Perform any other duties as may be assigned from time to time

Knowledge, Experience And Qualifications Required

• Bachelor's Degree or Diploma in Nursing, Clinical Medicine, or related health field.
• 2-4 years' experience in medical case management in the insurance sector.
• Strong clinical knowledge and experience managing medical claims or provider relations.
• Excellent communication and decision-making skills.
• Ability to work under pressure and coordinate with multiple stakeholders.
• Experience in customer, market and competitor understanding.
• Knowledge of Insurance regulatory requirements.

Primary Location
Kenya-Nairobi-Nairobi

Organization
Britam

Job Type
Permanent

Shift
Day Job

Contract Type
Full-time

Job Posting

Unposting Date
Ongoing

Number of Openings
2

Under the direct supervision of the
Head of the Nature Frameworks Support Unit
and the
NBSAP Accelerator Partnership Global Coordinator
, the UN Volunteer will support the following areas:

1. Facilitator Programme

2. Stakeholder engagement:
   liaise with facilitators, partners, and internal staff; track deadlines and commitments.

3. Research and knowledge products:
   gather, analyze, and present information; contribute to reports and publications.
4. Data management:
   collect and maintain facilitator data and databases.
5. Operational support:
   follow up on action items; prepare briefing materials and meeting notes.
6. Workshop and consultation support:
   provide administrative and logistical assistance, including travel arrangements, documentation, and follow-up.

7. Monitoring and reporting:
   track progress against performance indicators in UNEP's Integrated Planning, Monitoring and Reporting (IPMR) system.

8. UNEP & NBSAP Accelerator Partnership

9. Support for African Francophone countries:
   promote membership, ensure a whole-of-society/government approach to NBSAP implementation, and support project portfolio development through the Matchmaking Mechanism.

10. Coordination support:
    organize meetings, draft meeting notes, and liaise across NFSU, UNEP, and GCU.
11. Programme delivery:
    ensure compliance with UNEP administrative and procurement procedures.
12. Event planning:
    support delivery of events, including agendas, outreach, and logistics.

13. Communications:
    draft and edit briefing notes, presentations, and reports on partnership activities.

14. UNV-Specific Contributions

15. Strengthen understanding of volunteerism by engaging in UNV activities (e.g., International Volunteer Day).

16. Explore and build on local and traditional forms of volunteerism in the host country.
17. Reflect on the type and quality of voluntary action undertaken and participate in reflection activities.
18. Contribute articles and write-ups for UNV publications, newsletters, or websites.
19. Support the UNV Buddy Programme for newly arrived volunteers.
20. Promote the use of online volunteering platforms by individuals and organizations whenever possible.

Eligibility Criteria

Age:
18–80

Nationality:
Must be a national of a country other than the duty station

Experience required:
3 years minimum

Assignment Requirements

Languages:

• English: Fluent (required)
• French: Working knowledge (required)

Education:

• Master's degree in International Relations, International Law, Social Sciences, Environmental Sciences, or a related field (required).

Org. Setting and Reporting

Responsibilities
The United Nations Human Settlements Programme (UN-Habitat) is mandated by the UN General Assembly to promote socially and environmentally sustainable towns and cities. UN-Habitat is the focal point for all urbanization and human settlement matters within the UN system. UN-Habitat works with partners to build inclusive, safe, resilient and sustainable cities and communities. UN-Habitat promotes urbanization as a positive transformative force for people and communities, reducing inequality, discrimination and poverty. This position is located in the Office of the Executive Director. Under the direct supervision of the Programme Management Officer in the Office of the Executive Director and Regional Programme Division, the incumbent will be responsible for the following duties:

Competencies

Education

Job - Specific Qualification

Work Experience

Languages

Assessment

Special Notice

United Nations Considerations

No Fee

Apply Now

Advertisement end date:
07/10/2025

Required experience

3 years

Relevant experience

5 years

Skills and experience

Experience in project/programme support is required.

• At least 5 years of relevant experience supporting the coordination or administration of programmes, projects, or activities related to biodiversity, environment, and sustainable development

• Prior experience working on the implementation of biodiversity or environmental frameworks, strategies, or policies at the international, national, or regional level (e.g., global biodiversity frameworks, conservation strategies, or multilateral environmental agreements)

• Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel.

• Excellent computer skills, proficiency in MS Word, excel and PowerPoint various Microsoft office packages.

• Excellent oral and written skills.

Desirable:

• Previous experience supporting the preparation of events related to biodiversity, environment, or sustainable development for example global conferences, multilateral meetings, regional forums, or multi-stakeholder workshops and dialogues.

• Previous experience providing coordination and support functions in multi-stakeholder programmes or projects at the international, regional, or national level.

• Prior experience working with the United Nations and familiarity with UN online systems.

• Previous experience supporting monitoring and evaluation processes, including capturing data, preparing reports, and contributing to learning.

• Strong attention to detail and accuracy, demonstrating professionalism in producing, reviewing, and managing documents, reports, and related materials Strong interpersonal skills with cultural and social sensitivity, enabling inclusive and collaborative work with diverse partners and stakeholders,

• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines.

• Have affinity with or interest in environmental matters volunteerism as a mechanism for durable development, and the UN System.

Area(s) of expertise

Administration, Energy and environment

Languages

English, Level: Fluent, Required

French, Level: Working knowledge, Required

Required education level

Master's degree in International Relations, International Law, Social Sciences, Environmental Sciences or a related field is required.

Duty stations

Nairobi, Kenya

Volunteer Living Allowance

UN Volunteers serve full-time in their professional expertise, supported by a benefits package, including a monthly living allowance to ensure a secure standard of living at their duty stations. These allowances are not intended as compensation, reward, or salary for the volunteer's service. Check our entitlement cal
culator UVP - Unified Volunteer Platform (
).

Org. Setting and Reporting

The United Nations Human Settlements Programme (UN-Habitat) is mandated by the UN General Assembly to promote socially and environmentally sustainable towns and cities. UN-Habitat is the focal point for all urbanization and human settlement matters within the UN system. UN-Habitat works with partners to build inclusive, safe, resilient and sustainable cities and communities. UN-Habitat promotes urbanization as a positive transformative force for people and communities, reducing inequality, discrimination and poverty. The position is located in the External Relations & Partnerships Branch of the External Relations, Strategy, Knowledge and Innovation Division (ERSKI) of UN-Habitat in Nairobi. ERSKI is responsible for corporate strategic planning, monitoring and reporting on global urban trends and conditions, global advocacy, communications and partnerships as well as digital urban innovation. The External Relations and Partnerships Branch is responsible for the development and promulgation of coherent organizational messages that are closely aligned with the strategic priorities, the development and monitoring of the integrated resource mobilization strategy and the management of the resource allocation. The Advocacy & Campaigns Unit is responsible is responsible to coordinate UN-Habitat's overall advocacy strategy, aimed to raise awareness, influence policy and galvanize urban stakeholders for action on implementation of the UN-Habitat strategic plan, the New Urban Agenda and urban related SDGs and to monitor and report on the impact of campaigns. Under the direct supervision of the Chief of the External Relations & Partnerships Branch, the incumbent will be responsible for the following duties:

Responsibilities
Competencies

Education

Job - Specific Qualification

Work Experience

Languages

Assessment

Special Notice

United Nations Considerations

No Fee

Apply Now

AFRACA now seeks to recruit a high performing, ambitious and proactive Bilingual Research, Partnership and Knowledge Management Officer to design and deliver an inclusive research, Partnership and knowledge management infrastructure for AFRACA (both in English and French languages) that will allow it to best respond to its members' knowledge and information needs as well as Partners in collaborative assignments. The ideal person should have a deep commitment to rural and agricultural finance in sub-Saharan Africa, and at least five years' relevant experience in undertaking research assignments and knowledge management. The officer will join a dynamic team passionate about promoting inclusive finance in Africa. The position will be based in Nairobi at the AFRACA Secretariat.

Org. Setting and Reporting

Responsibilities
The United Nations Environment Programme (UNEP) is the leading global environmental authority that sets the global environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an authoritative advocate for the global environment. UNEP's Ecosystems Division works with international and national partners, providing technical assistance and advisory services for the implementation of environmental policy, and strengthening the environmental management capacity of developing countries and countries with economies in transition. This post is in the Biodiversity People and Landscapes Unit of the Biodiversity and Land Branch, Ecosystems Division, in the Nairobi Duty Station. The unit implements initiatives on the sustainable management of forest, peatland, mountain and dryland ecosystems, the bioeconomy, preventative One Health approaches, the secretariat of the Great Apes Survival Partnership and Indigenous Peoples issues. Under the supervision of the Head of the Biodiversity and Land Management Branch, the incumbent will be responsible for the following duties:

Competencies

Education

Job - Specific Qualification

Work Experience

Languages

Assessment

Special Notice

United Nations Considerations

No Fee

Apply Now

Job Purpose
The Chief Operations Officer will be accountable for Overseeing the technical and non-technical operations supporting General Insurance Business with a core mandate to drive a robust underwriting and claims function to drive growth in underwriting profitability.

The role holder will also be responsible for setting and driving strategic direction and providing executive leadership and management to the business operations, focusing on ensuring the department's performance meets or exceeds customer expectations while concurrently driving operational efficiencies. The role will play a significant role in developing and implementing processes and technology solutions necessary to achieve the organization's business goals and objectives.

Key Responsibilities

• Oversee compliance with underwriting and claims guidelines and reinsurance treaty provisions in underwriting and claims.
• Oversee compliance with administration mandates for pension customers.
• Oversee the administration of treaty and facultative treaties including specialty risk structuring/pricing negotiations.
• Collaborate with IT and Customer Experience team to drive seamless customer experience.
• Collaborate with BD team in retention of customers/intermediaries.
• Collaborate with BD in specialty risk structuring/sales.
• Ensures inter-departmental coordination for business and operational efficiency.
• Leading and executing the operational strategy of the business by establishing and enforcing organizational goals, policies and operating procedures.
• Defines the service operations strategy to ensure the business provides world-class service to all customer segments.
• Ensure operational efficiency in Claims, Underwriting, Reinsurance, Group Life, Pension and AMC operations departments in accordance with established SLAs.
• Put in place standards for interdepartmental service level agreements that will improve the company's service ratings.
• Defines annual operating budget for Operations and ensures unit operates at or below budget.
• Manage key relationships with clients, intermediaries and service providers in the market by ensuring that service to customers and producers meets their expectations.
• Provide effective leadership and direction to the various departmental heads. Managing and developing the team of Claims and Underwriting specialists.
• Carry out market intelligence to ensure the company is in tandem with industry trends and adopts pricing mechanisms that ensure profitability across all products.
• Driving process mapping and restructuring to obtain optimal operations with a clear bias for cost containment and fraud management. Identifies and implements on-going improvement initiatives to improve performance for Operations.
• Oversee and give technical guidance on all complex and large risks - both underwriting and claims.
• Evaluate reinsurance data and recommend changes where applicable to ensure a robust and optimal reinsurance program - Kenya and the Group.
• Review facultative placements, fronting, and special acceptance -waivers to ensure no expenditure.
• Ensure adherence of all regulatory requirements with regards to reinsurance, claims and technical acceptance of risks.

Knowledge, Experience And Qualifications Required

• Bachelors' degree in a business related filed.
• Masters' degree is an added advantage.
• Professional qualification in Insurance (FIA/ SOA/ ACII/FLMI/AIIK).
• 7-10 years' experience in the insurance industry 3-4 of which must be in a senior management.
• Proven experience as an Operations Manager within a Financial Services Industry (Banking and Finance/ Insurance).
• Extensive experience in ensuring operational risks are identified and managed.
• Significant experience in process mapping and restructuring to obtain optimal operations with a focus on cost containment and fraud management
• A deep understanding of leveraging data, technology and processes to standardize and automate operations, reducing turn-around times on all key business processes.
• A demonstrated track record in optimizing operations to enhance the overall customer experience at all customer contact points.

Primary Location
Kenya-Nairobi-Nairobi

Organization
Britam

Job Type
Permanent

Shift
Day Job

Contract Type
Full-time

Job Posting

Unposting Date
Ongoing

Number of Openings
1