13 jobs in Britam

Company Description

Britam is a leading diversified financial services group listed on the Nairobi Securities Exchange, with interests across the Eastern and Southern Africa region. The company offers a wide range of financial products and services including insurance, asset management, banking, and property. Our product range includes life, health and general insurance, pensions, unit trusts, investment planning, wealth management, and more. We are dedicated to providing clients with comprehensive solutions tailored to their financial needs.

Role Description

This is a full-time, on-site role located in Nairobi County, Kenya for a Financial Advisor. The Financial Advisor will be responsible for providing clients with financial planning services, including investment, retirement, and wealth management advice. Day-to-day tasks include assessing clients' financial situations, recommending financial products, and developing personalized financial plans to meet clients' goals.

Qualifications

• Expertise in Financial Planning and Financial Advisory
• Experience in Finance, Investments, and Retirement Planning
• Strong analytical and strategic thinking skills
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively
• Bachelor's degree in Finance, Economics, Business, or related field
• Relevant professional certifications such as ECOP, COP will be an advantage
• Experience with financial services is beneficial

Job Purpose
The Chief Operations Officer will be accountable for Overseeing the technical and non-technical operations supporting General Insurance Business with a core mandate to drive a robust underwriting and claims function to drive growth in underwriting profitability.

The role holder will also be responsible for setting and driving strategic direction and providing executive leadership and management to the business operations, focusing on ensuring the department's performance meets or exceeds customer expectations while concurrently driving operational efficiencies. The role will play a significant role in developing and implementing processes and technology solutions necessary to achieve the organization's business goals and objectives.

Key Responsibilities

• Oversee compliance with underwriting and claims guidelines and reinsurance treaty provisions in underwriting and claims.
• Oversee compliance with administration mandates for pension customers.
• Oversee the administration of treaty and facultative treaties including specialty risk structuring/pricing negotiations.
• Collaborate with IT and Customer Experience team to drive seamless customer experience.
• Collaborate with BD team in retention of customers/intermediaries.
• Collaborate with BD in specialty risk structuring/sales.
• Ensures inter-departmental coordination for business and operational efficiency.
• Leading and executing the operational strategy of the business by establishing and enforcing organizational goals, policies and operating procedures.
• Defines the service operations strategy to ensure the business provides world-class service to all customer segments.
• Ensure operational efficiency in Claims, Underwriting, Reinsurance, Group Life, Pension and AMC operations departments in accordance with established SLAs.
• Put in place standards for interdepartmental service level agreements that will improve the company's service ratings.
• Defines annual operating budget for Operations and ensures unit operates at or below budget.
• Manage key relationships with clients, intermediaries and service providers in the market by ensuring that service to customers and producers meets their expectations.
• Provide effective leadership and direction to the various departmental heads. Managing and developing the team of Claims and Underwriting specialists.
• Carry out market intelligence to ensure the company is in tandem with industry trends and adopts pricing mechanisms that ensure profitability across all products.
• Driving process mapping and restructuring to obtain optimal operations with a clear bias for cost containment and fraud management. Identifies and implements on-going improvement initiatives to improve performance for Operations.
• Oversee and give technical guidance on all complex and large risks - both underwriting and claims.
• Evaluate reinsurance data and recommend changes where applicable to ensure a robust and optimal reinsurance program - Kenya and the Group.
• Review facultative placements, fronting, and special acceptance -waivers to ensure no expenditure.
• Ensure adherence of all regulatory requirements with regards to reinsurance, claims and technical acceptance of risks.

Knowledge, Experience And Qualifications Required

• Bachelors' degree in a business related filed.
• Masters' degree is an added advantage.
• Professional qualification in Insurance (FIA/ SOA/ ACII/FLMI/AIIK).
• 7-10 years' experience in the insurance industry 3-4 of which must be in a senior management.
• Proven experience as an Operations Manager within a Financial Services Industry (Banking and Finance/ Insurance).
• Extensive experience in ensuring operational risks are identified and managed.
• Significant experience in process mapping and restructuring to obtain optimal operations with a focus on cost containment and fraud management
• A deep understanding of leveraging data, technology and processes to standardize and automate operations, reducing turn-around times on all key business processes.
• A demonstrated track record in optimizing operations to enhance the overall customer experience at all customer contact points.

Primary Location
Kenya-Nairobi-Nairobi

Organization
Britam

Job Type
Permanent

Shift
Day Job

Contract Type
Full-time

Job Posting

Unposting Date
Ongoing

Number of Openings
1

Job Purpose
Work within the Operations function under the guidance of the Head of Operations to identify technical, process, and product requirements, and align them to the business transformation strategy of the organization for implementation. The Business Analyst will focus on analyzing and optimizing claims, client service, and operational processes, while supporting digital initiatives to improve efficiency, reduce costs, and enhance customer satisfaction. The role will also work closely with the Assistant Manager – Claims, product managers, and project teams to implement solutions that address customer complaints, inefficiencies, and operational gaps.

Key Responsibilities

• Liaise with business units (Claims, Underwriting & Client Operations) to capture business requirements and produce clear Requirement Specifications & Use Cases.
• Conduct workshops with stakeholders to validate requirements and secure alignment across

business units and management.

• Analyze claims processes and customer touchpoints to identify inefficiencies, delays, and gaps contributing to complaints or losses.
• Recommend and design process improvements and automation solutions to enhance turnaround times and service quality.
• Verify and approve design solutions and test cases to ensure business requirements are fully met.
• Consolidate and harmonize business requirements across operations to create synergies and avoid duplication.
• Provide business case input, including financial details, prioritization, and impact analysis for proposed initiatives.
• Support IT and project teams in implementing process and system changes, ensuring compliance with regulatory requirements.
• Conduct high-level analysis of change requests and classify them into products or architecture domains.
• Verify that requirements are testable and generate testing objectives, strategies, plans, and scripts.
• Review vendor test plans and ensure solutions meet business requirements.
• Support User Acceptance Testing (UAT) by reviewing and validating end-user test cases and results.
• Develop standardized documentation for requirements, use cases, test cases, and process improvements.
• Monitor post-implementation performance of solutions to ensure they deliver the intended benefits.

Knowledge, Experience, And Qualifications Required

• Degree in Computer Science or technical-related field from an accredited institution
• Familiarity with Agile development methodologies
• Excellent communication, stakeholder engagement, and report writing skills.
• Knowledge of business strategy and of business implications of IT/Service solutions roadmaps.
• Strong analytical, problem-solving, and process mapping skills.
• Business analysis skills and Knowledge of the software development and implementation cycle

Primary Location
Kenya-Nairobi-Nairobi

Organization
Britam

Job Type
Permanent

Shift
Day Job

Contract Type
Full-time

Job Posting

Unposting Date
Ongoing

Number of Openings
1

Job Summary
We are seeking an experienced GraphOl Backend Developer to design, build, and maintain scalable APIs and services that power our applications. The ideal candidate has strong expertise in GraphQL, backend development, database design, and modern cloud infrastructure. You will collaborate closely with frontend developers, product managers, and DevOps engineers to deliver high-performance, secure, and reliable solutions.

Key Responsibilities

• Design, develop, and maintain GraphQL APIs and resolvers for internal and external applications.
• Optimize API performance by implementing caching, batching, and efficient query resolution.
• Integrate GraphQL with multiple data sources, including relational and NoSQL databases, REST APIs, and third-party services.
• Collaborate with frontend teams to ensure APIs meet business and user experience requirements.
• Implement security best practices (authentication, authorization, rate-limiting, input validation).
• Write clean, maintainable, and well-documented code following industry best practices.
• Participate in code reviews, technical discussions, and architecture planning.
• Monitor, debug, and improve the performance and reliability of backend services.
• Stay up to date with GraphQL ecosystem trends, tools, and best practices.

Qualifications And Experience

• Bachelor's degree in computer science, Information Technology, or related field.
• Proven experience as a backend developer with GraphQL in production environments.
• Proficiency in , TypeScript, or similar backend languages.
• Strong knowledge of database technologies (PostgreSQL, MySQL, MongoDB, or similar).
• Experience with API security, authentication (OAuth, JWT), and authorization patterns.
• Familiarity with server frameworks (Apollo Server, , NestJS, etc.).
• Experience with Git, CI/CD pipelines, Docker, Kubernetes, or cloud platforms (AWS, GCP, Azure).
• Excellent problem-solving skills and ability to work in cross-functional teams.

Primary Location
Kenya-Nairobi-Nairobi

Organization
Britam

Job Type
Permanent

Shift
Day Job

Contract Type
Full-time

Job Posting

Unposting Date

Number of Openings
1

Job Purpose
To identify business requirements and develop solutions (database design, workflows, user/data interfaces, integrations) and design, development, and 2nd line support of business Applications, ranging from user analysis, design, and development to implementation and maintenance.

Key Responsibilities

• Configure and/or customize business applications to meet business requirements using various database and software tools.
• Assist in presentations of system functionality to new users and departments. Drives systems adoption by business users.
• Enhance and create user and system documentation as needed.
• Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations.
• Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.
• Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications.
• Capturing of business applications information needs and mapping of the same to the software and /or database components.
• Perform data modelling to analyze and specify data structures within an application system.
• Developing database objects and structures for data storage, retrieval and reporting according to specifications.
• Implementing and testing database design and functionality and tuning for performance.
• Research and provide input on design approach, performance and base functionality improvements for various procedures and applications.
• Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business.
• Delegated Authority: As per the approved Delegated Authority Matrix.

Key Performance Measures
As described in your Personal Scorecard.

• Degree in Computer Science or a technical-related field.
• 4 – 6 years experience in applications development, which includes system customization, support and report designs.
• 2 years' experience with RDMS preferably MS SQL Server, Oracle and MySQL.
• Certified in IT.
• Know data analysis and analytics, Mobile infrastructure, Internet technologies, e-commerce and e-payment technologies.
• Experience in process automation using robotics.
• Previous experience in a financial/insurance institution will be an added advantage.
• Membership to relevant IT bodies.

Primary Location
Kenya-Nairobi-Nairobi

Organization
Britam

Job Type
Contractual

Shift
Day Job

Contract Type
Full-time

Job Posting

Unposting Date

Number of Openings
1

Company Description

Britam Holdings Limited is a leading diversified financial services group listed on the Nairobi Securities Exchange. With operations across Eastern and Southern Africa, Britam offers a wide range of financial products and services, including insurance, asset management, banking, and property. The company's product portfolio includes life, health, and general insurance, pensions, unit trusts, investment planning, wealth management, offshore investments, retirement planning, property development, and private equity services. For more information, please visit Britam Holdings Limited.

Role Description

This is a full-time, on-site role for a Unit Manager based in Kericho. The Unit Manager will be responsible for overseeing the unit's daily operations, managing staff, developing and implementing strategies to achieve business objectives, and ensuring the delivery of high-quality customer service. Additional responsibilities include monitoring performance metrics, conducting performance reviews, and coordinating with other departments to optimize processes.

Qualifications

• Strong management and leadership skills, with experience in overseeing teams
• Strong experience in management
• Excellent communication and interpersonal skills
• Ability to develop and lead a team
• Strong problem-solving and decision-making abilities
• COP/ECOP compliant
• Bachelor's degree in Business Administration, Finance, or a related field

Company Description

Britam Holdings Limited is a leading diversified financial services group listed on the Nairobi Securities Exchange. Operating across Eastern and Southern Africa, Britam offers a wide range of financial products and services, including life, health, and general insurance, asset management, banking, and property. Their product offerings encompass investment planning, wealth management, retirement planning, and more. For more information, please visit

Role Description

This is a full-time on-site role for a Sales Team Manager located in Kitengela. The Sales Team Manager will be responsible for leading and managing a team of sales professionals, driving and exceed sales targets and conducting training sessions. Key day-to-day tasks include setting sales targets, creating strategic sales plans,, monitoring team performance, and providing ongoing support and guidance.

Qualifications

• Over 5 years of experience in successful sales Teams Management with a Proven track record of meeting targets month on month basis.
• Proven track record of a successful and experienced Sales person.
• Minimum of a diploma qualification, possession of a degree in business related field is an added advantage.
• Must be COP compliant.
• Excellent recruitment, training, mentorship and coaching skills.
• Ambitious with entrepreneural mindset.
• Good organizational and interpersonal skills.

Job Purpose
The role holder will be responsible for providing overall leadership to all Financial Advisors in the branch in delivering set production targets in all lines of business by recruiting unit managers, market identification and deepening, managing performance and productivity of financial advisors in line with cascaded company strategy.

Key Responsibilities

• Quality recruitment, selection and retention of productive Unit Managers and financial advisors.
• Sales planning that achieves production targets in Ordinary Life and other lines of business.
• Meeting the set persistency levels of life business and retention targets for other lines of business.
• Performance management and supervision to drive and meet targets across all product lines.
• Provide one-to-one coaching, mentoring and motivation to members of their teams and ensure that they effectively implement strategies and agreed action plans.
• Selling of Life Products and other company products as targets prescribe.
• Conducting trainings on company products, processes, sales and soft skills to achieve results.
• Market segmentation and opening of markets for financial advisors to secure business.
• Relationship management and providing effective customer service to both prospective and existing customers.
• Preparing sales and other management reports as required from time to time.
• Manage the branch office and branch staff as per the company and HR policies and procedures
• Perform any other duty assigned by the Management

Knowledge, Experience And Qualifications Required

• A business-related degree is a minimum requirement.
• Minimum 3 years' experience in Life Insurance. Branch and Unit Management added advantage.
• Relevant professional qualifications in COP. However, certification or proof of study in ACII, AIIK or CIM will be an added advantage.

Primary Location
Kenya-Nairobi-Nairobi

Organization
Britam

Job Type
Permanent

Shift
Day Job

Contract Type
Full-time

Job Posting

Unposting Date
Ongoing

Number of Openings
1

Job Purpose

• This role supports the company's human resource strategy by assisting in talent acquisition, learning & development and performance management. The incumbent will help source and engage potential candidates while contributing to the implementation and evaluation of development programs.
• Key responsibilities include providing administrative and logistical support for talent acquisition efforts, ensuring a positive experience for candidates and hiring managers. The role will also involve assisting the learning and development team with various tasks to support HR functions.
• Additionally, the role holder will provide support to employees and line managers in the performance management process, helping to address system-related inquiries and ensuring smooth operations. This position is an excellent opportunity to gain hands-on experience in HR and contribute to the growth and development of talent within the organization.

Key Responsibilities
Talent Acquisition

• Responsible for attracting, evaluating, and hiring from a diverse pool of recent graduates and experienced talent.
• Support to analyze and report on recruiting metrics.
• Implement creative recruiting strategies to reach prospective applicants.
• Liaise and maintain relationships with stakeholders (HRBPS & Line Managers) to come up with recruitment & onboarding schedules.
• Ensure a positive candidate experience for all applicants by responding to inquiries from prospective applicants timely and professionally.
• Receive and record job vacancy information from HRBPs.
• Act as a point of contact and build influential candidate relationships during the selection process.
• Utilize and understand recruitment technology systems (i.e. Taleo).
• Support in the implementation and management of HR systems.
• In liaison with the HRBPs provide recruiting support in interviewing, selection processes, offer management, process documentation, compliance management, and status communication with candidates and hiring managers.
• In liaison with the HRBPs, contribute to handling recruiting functions such as interview management, correspondence, background screening processes, pre-employment screening, offer letter preparation, and facilitation of new hires.

Onboarding

• Implement the onboarding program for all new hires.
• Welcome newly hired employees and ensure a great employee experience throughout the onboarding journey by managing the end-to-end onboarding process.
• Prepare and distribute onboarding welcome gifts.
• Craft and send communication to the business with information about new staff announcements (both in the regions and in country) and internal appointments.
• Schedule and co-ordinate onboarding presentations by liaising with different facilitators in the various departments.
• Serve as the primary point of contact for hiring managers and newly hired employees.
• Acquiring feedback on the onboarding process through the utilization of the onboarding survey and constant use to improve the onboarding experience.
• Create and launch the onboarding survey and ensure employee and manager satisfaction.

Learning and Development

• To support the development and implementation of all aspects of the Organization's training programs, policies, and objectives to develop and maintain effective employee strength.
• Support in the measurement of the total effectiveness of all learning and development programs.
• Provide proactive tactical support to the Learning Lead and the Head of Talent and Capability.
• Support the Learning Lead in the delivery of the annual training calendar to key stakeholders.
• Organize and Co-ordinate ongoing training and development activities.
• Maintain knowledge of learning and development, instructional design trends and developments, and understands how evolving technologies and trends should impact the design of instruction.

Performance Management

• Coordinate performance review schedules and communications.
• Support employees and managers with tools and processes.
• Track progress and ensure timely completion of reviews.
• Maintain accurate performance data and generate basic reports.
• Assist in goal-setting, feedback collection, and review logistics.
• Ensure confidentiality and compliance with HR policies.

Talent Management

• Supports in the implementation of the talent management frameworks including succession management to consistently identify and assess talent by leveraging best practices in approach and delivery.
• Support in reporting Talent Management, its progress and impact to both the business and the HR Team.
• Delegated Authority: As per the approved Delegated Authority Matrix.

Knowledge, Experience And Qualifications Required

• Bachelor's Degree in a Business related field
• Diploma in Human Resource Management and / Certification in CHRP.
• Must be a member of IHRM.
• 3- 5 years' experience in generalist human resources management, experience in supporting Talent Acquisition, Performance management and Learning and development will an added advantage
• Excellent interpersonal and communication skills.
• Able to work effectively in a multicultural environment.
• Attention to detail, organized, proactive and has the ability to prioritize skills.
• Skills in database management, record keeping and HR Analytics.
• Ability to work in a fast-paced environment and handle a high volume of requests in an effective and timely manner.
• Proficiency in MS Word, Excel and email / internet.

Primary Location
Kenya-Nairobi-Nairobi

Organization
Britam

Job Type
Permanent

Shift
Day Job

Contract Type
Full-time

Job Posting

Unposting Date

Number of Openings
1