Customer Service Specialist
Posted today
Job Viewed
Job Description
Company Description
Jibu Lavington is a water purification organization that provides clean and purified water to different clients within the region of Lavington.
Role Description
This is a full-time on-site role for a Customer Service specialist at Jibu Lavington located along Ngong Road opposite Posta in Nairobi County, Kenya. Working hours will be between 8.30am to 8.00pm from Monday to Saturday.
Salary : 25,000Ksh per month
They will be required to :
- Receive calls from customers requiring delivery services.
- Use a POS system to manage customer orders.
- Phone call follow up on customer reception of order and payments made.
- Providing excellent service to clients who come physically for their own products.
- Following up customers for feedback on improvement of services.
- Managing customer inquiries and concerns.
Qualifications
- Experience in Customer service roles/Front office roles for over 3 years is required
- Phone Etiquette, Customer Service, and Communication skills
- Excellent interpersonal and organizational skills
- Ability to multitask and prioritize tasks efficiently
- Excellent verbal and written communication skills
Customer Service Specialist
Posted today
Job Viewed
Job Description
Company Description
Mixa Paints, based in Nairobi, Kenya, is a leading manufacturer of high-quality coatings for the automotive and wood refinishing sectors. Committed to excellence and innovation, Mixa Paints adheres to global standards in product performance, sustainability, and customer satisfaction. Our solutions are trusted by professionals across Africa for their durability, precision, and superior finish. We aim to become a regional benchmark in the coatings industry.
Role Description
This is a full-time onsite role for a Customer Service Specialist located in Nairobi County, Kenya. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, handling phone inquiries, and enhancing the overall customer experience. Daily tasks include responding to customer queries, managing complaints, and maintaining positive relationships with clients.
Qualifications
- Proficiency in Customer Support and ensuring Customer Satisfaction
- Strong Phone Etiquette and Customer Service skills
- Experience in enhancing Customer Experience
- Excellent verbal and written communication skills
- Ability to work effectively in a team and manage time efficiently
- Familiarity with customer service software and CRM tools is a plus
- Bachelor's degree in Business, Communications, or related field is advantageous
Customer Service Representative
Posted today
Job Viewed
Job Description
Company:
StreamPrime
Location:
Remote (Positions available for candidates in East Africa only)
Job Type:
Full-time
About StreamPrime
StreamPrime is revolutionising the world of entertainment. We are a premier, all-in-one digital platform offering an unparalleled collection of content to over 14 million subscribers globally. Our mission is to eliminate the need for multiple subscriptions by providing a single, affordable destination for all entertainment needs.
Our vast library includes:
- Over 5 million movies and TV shows
- Live coverage of all major sporting events
- Over 1 million global radio stations
- More than 170 live television stations
As we undergo rapid expansion, particularly across the African continent, we are seeking passionate and dedicated individuals to join our team and help us deliver a world-class customer experience.
Job Summary
We are looking for an experienced and articulate Customer Service Representative(s) to be the voice of StreamPrime. You will be the first point of contact for our users, providing exceptional support, resolving issues, and ensuring every customer has a seamless and enjoyable entertainment experience. The ideal candidate is not only a skilled support professional but also a genuine entertainment enthusiast and an active user of the StreamPrime platform.
Key Responsibilities
- Serve as the primary contact for customer inquiries via various channels, providing timely, accurate, and friendly support.
- Troubleshoot and resolve technical issues related to streaming quality, account access, device compatibility, and platform navigation.
- Assist customers with billing inquiries, subscription management, and payment processing.
- Educate users on StreamPrime's features, content library, and benefits to enhance their viewing experience.
- Effectively convert customer support interactions into successful subscriptions by highlighting the value of our platform.
- Maintain detailed and accurate records of customer interactions and transactions.
- Gather customer feedback and collaborate with internal teams to drive continuous improvement of our service.
Required Qualifications & Skills
- A minimum of 5 years of proven experience in a customer service role.
- Exceptional communication and interpersonal skills, with a professional and friendly demeanour.
- Strong problem-solving abilities and technical aptitude.
- Must own a reliable personal laptop.
- Must have a stable home internet connection with a minimum speed of 15-20 Mbps.
- A genuine passion for movies, TV shows, sports, and digital entertainment.
Language Requirements
Candidates must be fluent in English with a clear, professional American or British accent. Additional language proficiency is required based on your region:
- East Africa:
Fluent in English and
Swahili
.
Critical Requirement: You Must Be a StreamPrime User
This is not a typical customer service role.
We are exclusively hiring individuals who know, use, and love our platform.
Our application process includes a detailed questionnaire with questions that can only be answered by an active StreamPrime subscriber.
If you have never used StreamPrime, we strongly encourage you to become a user and explore the platform before applying. Creating an account is not enough; you must have an active subscription and hands-on experience to succeed in this role and pass the evaluation. We are building a team of advocates who can support our customers from a place of genuine knowledge and experience.
What We Offer
- Competitive Salary:
Starting from £185 GBP per month guaranteed, with opportunities for performance-based increments. - Performance Incentive:
Earn attractive bonuses for every customer you successfully help subscribe to the platform during a support interaction. - Communication Allowance:
A monthly allowance to cover internet and communication costs, ensuring you stay connected. - Growth Opportunity:
Be part of a fast-growing, dynamic company at the forefront of the entertainment industry.
Application Process
- Submit your application.
- Shortlisted candidates will receive a detailed application form and a request for a short audio recording. The audio sample is crucial for evaluating your communication skills in English language and accounts for 40% of the initial screening score.
- The application form will test your in-depth knowledge of the StreamPrime platform, its features, and content.
If you are a customer service expert with a passion for entertainment and a deep understanding of the StreamPrime platform, we invite you to apply and join our mission to redefine entertainment.
Technical Customer Service Executive
Posted today
Job Viewed
Job Description
Job Summary
This is a direct selling and customer-facing role to maintain & grow existing customers and acquiring new ones to drive revenue and grow market share. The role will maintain existing dosing and dosing control equipment, install new ones and respond to challenges in customer/end-user facilities. This will ensure that Diversey chemicals are dispensed so as to achieve superior results by training the customer on product knowledge dilutions and dispensing in all application areas.
Key Responsibilities
Customer Service & Business Development - The incumbent will work closely with the distributor (s) to build capacity to ensure superior delivery of technical services and Diversey products to all customers within the agreed territory – this will be through product and staff training, products and D&D (FOL) forecasting, and building capability jointly with the distributor to deliver products and services On Time In Full. The role will conduct of business development activities as business needs may require from time to time. These will include but not be limited to products and service demonstrations, customer trials, etc
The incumbent will install, conduct planned routine maintenance, and repair dosing and dosing control equipment servicing as per equipment requirements. The role will also offer technical training on dosing control equipment to customer staff members to ensure they are able to operate them efficiently and effectively.
The role will ensure that Diversey chemicals are dispensed so as to achieve superior results as per MSDS & PIS through double working with customer's staff members. The incumbent will learn chemical and machine knowledge.
The incumbent will keep records of all dosing and dosing control equipment under this sector within the assigned accounts. These records will include service reports. Keep records of all Planned Maintenance Schedules and respond to customer breakdowns within the agreed time Keep records of all Planned Maintenance Schedules and respond to customer breakdowns within the agreed time as required by the team leader.
Develop an in-depth understanding of the local market and the competitive position and activities and report on competition activities and customer needs that are not met. To establish customers' critical needs in terms of product application.
Respond to and resolve customer dosing and performance emergencies as per SLA.
The incumbent will play a pivotal role as the go between the distributor, Diversey functions including Finance, Supply Chain, Marketing, Applications etc and end user customers.
Key Competencies And Qualifications
Degree/Diploma in Engineering/electronics
At least Three (3) years' experience in B2B chemical sales role within Hospitality sector.
Customer Service Representative - Portuguese
Posted 6 days ago
Job Viewed
Job Description
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and accurate information in one go.
**Main Duties / Responsibilities**
+ Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
+ Mails or routes claim forms and supporting documentation to various units for final processing.
+ Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
+ May seek assistance with complex customer services issues.
**Qualifications**
+ Must have a diploma or bachelor's degree certificate
+ Excellent English written and oral communication skills
+ **Portuguese** **written and oral skill is a must**
+ Exceptional organizational and time-management focus
+ Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
+ Ability to perform in a high volume, fast paced call center environment
+ Proven ability to work independently as well as a productive member of a team
+ Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
+ Knowledge of medical terminology a plus
**Conditions/requirements**
+ Work in 24 x 7 rotation shifts.
+ 5 days a week.
+ In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
Customer Service Representative - Portuguese
Posted 6 days ago
Job Viewed
Job Description
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and accurate information in one go.
**Main Duties / Responsibilities**
+ Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
+ Mails or routes claim forms and supporting documentation to various units for final processing.
+ Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
+ May seek assistance with complex customer services issues.
**Qualifications**
+ Must have a diploma or bachelor's degree certificate
+ Excellent English written and oral communication skills
+ **Portuguese** **written and oral skill is a must**
+ Exceptional organizational and time-management focus
+ Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
+ Ability to perform in a high volume, fast paced call center environment
+ Proven ability to work independently as well as a productive member of a team
+ Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
+ Knowledge of medical terminology a plus
**Conditions/requirements**
+ Work in 24 x 7 rotation shifts.
+ 5 days a week.
+ In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
Customer Service Manager (Remote)
Posted 7 days ago
Job Viewed
Job Description
Be The First To Know
About the latest Safaricom Jobs in Nairobi !
Customer Service and Sales Representative
Posted today
Job Viewed
Job Description
Company Description
Exotic Online is committed to driving technology by developing industry-leading solutions that enable faster, more efficient delivery of content to thousands of customers across Africa. We are dedicated to enhancing our technological capabilities and thrive on a sustainable growth trajectory built on innovation and excellence.
Role Description
This is a full-time, on-site role for a Customer Service and Sales Representative, located in Nairobi County, Kenya. The role involves handling customer inquiries, providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include managing customer communications, resolving issues, processing orders, and offering product information and sales support.
Qualifications
- Customer Service Representatives and Customer Support skills
- Customer Satisfaction and Customer Service skills
- Customer Experience skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong problem-solving and multitasking abilities
- Previous experience in sales or customer service roles is a plus
- Bachelor's degree in Business, Marketing, Communications, or a related field is an advantage
Spanish Speaking Customer Service Representative
Posted 6 days ago
Job Viewed
Job Description
Reporting to the Eligibility Supervisor, you will be responsible for maintaining Cigna's membership database. You will process requests from internal and external customers reviewing the request and taking the appropriate action, in a timely and accurate manner.
**Responsibilities and Duties**
+ Internal and external clients depend on our accuracy and efficiency when processing client data, so you will be accountable for providing these high levels of service in accordance with the company standards and customer expectations.
+ Maintain the membership database, by accurately recording and updating information received
+ Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements
+ Communicate directly with clients via email and telephone within the agreed service levels
+ Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals
**Required:**
+ Database Entry and/or Database Management experience essential
+ Fluent Spanish is essential for the role
+ Experience within a Customer Service environment
+ Proficient in Microsoft Word, Excel and Outlook - advanced Excel would be advantageous
+ Diploma or Degree certificate required
+ Experience from an insurance background preferred
**Skills:**
+ Strong interpersonal skills with excellent written/verbal communication skills in both English and Spanish
+ Must possess excellent attention to detail, with a high level of accuracy
+ Must be able to review information and exercise judgement
+ Ability to organise, prioritise and manage workflow to meet individual and team production standards
+ Ability to work under own initiative
+ Customer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
+ Good analytical skills
+ Ability to navigate systems and applications with ease
+ Regulatory awareness
+ Ability to work within a large team
+ Adaptable to change with a flexible approach to supporting team task
**OUR OFFER**
+ A challenging job in an international and growing enterprise.
+ A dynamic, and entrepreneurial company culture that values and stimulates initiative.
+ Attractive salary conditions with extra-legal benefits.
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
Customer Service Representative - Portuguese Speaking
Posted 6 days ago
Job Viewed
Job Description
+ You are responsible for the client communication for designated account relationships and Contracts.
+ You are required to response to the client on timely manner providing full and accurate information in one go.
+ Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
+ Mails or routes claim forms and supporting documentation to various units for final processing.
+ Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
+ May seek assistance with complex customer services issues.
**Qualifications**
+ Must have a diploma or bachelor's degree certificate
+ Excellent English written and oral communication skills
+ **Portuguese written and oral skill is a must**
+ Exceptional organizational and time-management focus
+ Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
+ Ability to perform in a high volume, fast paced call center environment
+ Proven ability to work independently as well as a productive member of a team
+ Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
+ Knowledge of medical terminology a plus
**Conditions/requirements**
+ Work in 24 x 7 rotation shifts.
+ 5 days a week.
+ In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._