11 Equity Bank jobs in Nairobi

Company Description

Jibu Lavington is a water purification organization that provides clean and purified water to different clients within the region of Lavington.

Role Description

This is a full-time on-site role for a Customer Service specialist at Jibu Lavington located along Ngong Road opposite Posta in Nairobi County, Kenya. Working hours will be between 8.30am to 8.00pm from Monday to Saturday.

Salary : 25,000Ksh per month

They will be required to :

• Receive calls from customers requiring delivery services.
• Use a POS system to manage customer orders.
• Phone call follow up on customer reception of order and payments made.
• Providing excellent service to clients who come physically for their own products.
• Following up customers for feedback on improvement of services.
• Managing customer inquiries and concerns.

Qualifications

• Experience in Customer service roles/Front office roles for over 3 years is required
• Phone Etiquette, Customer Service, and Communication skills
• Excellent interpersonal and organizational skills
• Ability to multitask and prioritize tasks efficiently
• Excellent verbal and written communication skills

Company Description

Mixa Paints, based in Nairobi, Kenya, is a leading manufacturer of high-quality coatings for the automotive and wood refinishing sectors. Committed to excellence and innovation, Mixa Paints adheres to global standards in product performance, sustainability, and customer satisfaction. Our solutions are trusted by professionals across Africa for their durability, precision, and superior finish. We aim to become a regional benchmark in the coatings industry.

Role Description

This is a full-time onsite role for a Customer Service Specialist located in Nairobi County, Kenya. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, handling phone inquiries, and enhancing the overall customer experience. Daily tasks include responding to customer queries, managing complaints, and maintaining positive relationships with clients.

Qualifications

• Proficiency in Customer Support and ensuring Customer Satisfaction
• Strong Phone Etiquette and Customer Service skills
• Experience in enhancing Customer Experience
• Excellent verbal and written communication skills
• Ability to work effectively in a team and manage time efficiently
• Familiarity with customer service software and CRM tools is a plus
• Bachelor's degree in Business, Communications, or related field is advantageous

Company:
StreamPrime

Location:
Remote (Positions available for candidates in East Africa only)

Job Type:
Full-time

About StreamPrime

StreamPrime is revolutionising the world of entertainment. We are a premier, all-in-one digital platform offering an unparalleled collection of content to over 14 million subscribers globally. Our mission is to eliminate the need for multiple subscriptions by providing a single, affordable destination for all entertainment needs.

Our vast library includes:

1. Over 5 million movies and TV shows
2. Live coverage of all major sporting events
3. Over 1 million global radio stations
4. More than 170 live television stations

As we undergo rapid expansion, particularly across the African continent, we are seeking passionate and dedicated individuals to join our team and help us deliver a world-class customer experience.

Job Summary

We are looking for an experienced and articulate Customer Service Representative(s) to be the voice of StreamPrime. You will be the first point of contact for our users, providing exceptional support, resolving issues, and ensuring every customer has a seamless and enjoyable entertainment experience. The ideal candidate is not only a skilled support professional but also a genuine entertainment enthusiast and an active user of the StreamPrime platform.

Key Responsibilities

1. Serve as the primary contact for customer inquiries via various channels, providing timely, accurate, and friendly support.
2. Troubleshoot and resolve technical issues related to streaming quality, account access, device compatibility, and platform navigation.
3. Assist customers with billing inquiries, subscription management, and payment processing.
4. Educate users on StreamPrime's features, content library, and benefits to enhance their viewing experience.
5. Effectively convert customer support interactions into successful subscriptions by highlighting the value of our platform.
6. Maintain detailed and accurate records of customer interactions and transactions.
7. Gather customer feedback and collaborate with internal teams to drive continuous improvement of our service.

Required Qualifications & Skills

1. A minimum of 5 years of proven experience in a customer service role.
2. Exceptional communication and interpersonal skills, with a professional and friendly demeanour.
3. Strong problem-solving abilities and technical aptitude.
4. Must own a reliable personal laptop.
5. Must have a stable home internet connection with a minimum speed of 15-20 Mbps.
6. A genuine passion for movies, TV shows, sports, and digital entertainment.

Language Requirements

Candidates must be fluent in English with a clear, professional American or British accent. Additional language proficiency is required based on your region:

1. East Africa:
   Fluent in English and
   Swahili
   .

Critical Requirement: You Must Be a StreamPrime User

This is not a typical customer service role.
We are exclusively hiring individuals who know, use, and love our platform.
Our application process includes a detailed questionnaire with questions that can only be answered by an active StreamPrime subscriber.

If you have never used StreamPrime, we strongly encourage you to become a user and explore the platform before applying. Creating an account is not enough; you must have an active subscription and hands-on experience to succeed in this role and pass the evaluation. We are building a team of advocates who can support our customers from a place of genuine knowledge and experience.

What We Offer

1. Competitive Salary:
   Starting from £185 GBP per month guaranteed, with opportunities for performance-based increments.
2. Performance Incentive:
   Earn attractive bonuses for every customer you successfully help subscribe to the platform during a support interaction.
3. Communication Allowance:
   A monthly allowance to cover internet and communication costs, ensuring you stay connected.
4. Growth Opportunity:
   Be part of a fast-growing, dynamic company at the forefront of the entertainment industry.

Application Process

1. Submit your application.
2. Shortlisted candidates will receive a detailed application form and a request for a short audio recording. The audio sample is crucial for evaluating your communication skills in English language and accounts for 40% of the initial screening score.
3. The application form will test your in-depth knowledge of the StreamPrime platform, its features, and content.

If you are a customer service expert with a passion for entertainment and a deep understanding of the StreamPrime platform, we invite you to apply and join our mission to redefine entertainment.

Job Summary
This is a direct selling and customer-facing role to maintain & grow existing customers and acquiring new ones to drive revenue and grow market share. The role will maintain existing dosing and dosing control equipment, install new ones and respond to challenges in customer/end-user facilities. This will ensure that Diversey chemicals are dispensed so as to achieve superior results by training the customer on product knowledge dilutions and dispensing in all application areas.

Key Responsibilities
Customer Service & Business Development - The incumbent will work closely with the distributor (s) to build capacity to ensure superior delivery of technical services and Diversey products to all customers within the agreed territory – this will be through product and staff training, products and D&D (FOL) forecasting, and building capability jointly with the distributor to deliver products and services On Time In Full. The role will conduct of business development activities as business needs may require from time to time. These will include but not be limited to products and service demonstrations, customer trials, etc

The incumbent will install, conduct planned routine maintenance, and repair dosing and dosing control equipment servicing as per equipment requirements. The role will also offer technical training on dosing control equipment to customer staff members to ensure they are able to operate them efficiently and effectively.

The role will ensure that Diversey chemicals are dispensed so as to achieve superior results as per MSDS & PIS through double working with customer's staff members. The incumbent will learn chemical and machine knowledge.

The incumbent will keep records of all dosing and dosing control equipment under this sector within the assigned accounts. These records will include service reports. Keep records of all Planned Maintenance Schedules and respond to customer breakdowns within the agreed time Keep records of all Planned Maintenance Schedules and respond to customer breakdowns within the agreed time as required by the team leader.

Develop an in-depth understanding of the local market and the competitive position and activities and report on competition activities and customer needs that are not met. To establish customers' critical needs in terms of product application.

Respond to and resolve customer dosing and performance emergencies as per SLA.

The incumbent will play a pivotal role as the go between the distributor, Diversey functions including Finance, Supply Chain, Marketing, Applications etc and end user customers.

Key Competencies And Qualifications
Degree/Diploma in Engineering/electronics

At least Three (3) years' experience in B2B chemical sales role within Hospitality sector.

Company Description

Exotic Online is committed to driving technology by developing industry-leading solutions that enable faster, more efficient delivery of content to thousands of customers across Africa. We are dedicated to enhancing our technological capabilities and thrive on a sustainable growth trajectory built on innovation and excellence.

Role Description

This is a full-time, on-site role for a Customer Service and Sales Representative, located in Nairobi County, Kenya. The role involves handling customer inquiries, providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include managing customer communications, resolving issues, processing orders, and offering product information and sales support.

Qualifications

• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Customer Service skills
• Customer Experience skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Strong problem-solving and multitasking abilities
• Previous experience in sales or customer service roles is a plus
• Bachelor's degree in Business, Marketing, Communications, or a related field is an advantage