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Exciting Opportunity: Director of Operations at Family Resource Home Care
We're Hiring: Director of Operations our Northern Western Washington region, to include
Bellingham, Skagit, Renton, Seattle, Snohomish, Woodinville
Family Resource Home Care is looking for a dynamic leader to drive operational excellence, foster our culture of care, and champion growth in our organization. If you're ready to make an impact and lead with purpose, we'd love to hear from you

Here's What Makes This Role Extraordinary
Champion Our Culture: Balance a family-like atmosphere of support and engagement with high-performance expectations that lead to excellence.

Lead with Purpose: Inspire and guide teams to align with strategic goals and deliver exceptional results.

Drive Operational Success: Optimize processes, grow the business, and ensure everything runs smoothly—even without Branch Managers.

Own Financial Performance: Collaborate with leadership to manage budgets, enhance profitability, and drive sustainable growth.

Elevate Satisfaction: Be the voice of care for our clients and caregivers, creating a superior experience for all.

Build Talent & Strategy: Recruit, train, and develop outstanding talent while crafting strategies that fuel success.

This position involves travel—approximately 75% of the time—to visit branches or HQ operations.

Are you ready to make an impact? Apply now and lead with purpose This is your chance to be part of something meaningful — leading teams, driving innovation, and helping us become the employer of choice and preferred provider of home care services.

Pay Range
: $95,000-$110,000

Benefits & Perks

• Unlimited PTO: Enjoy the flexibility to take the time you need for rest and rejuvenation.
• 11 Paid Holidays: Celebrate holidays with family and friends without worry.
• Comprehensive Insurance: Medical, dental, vision, and prescription options to keep you and your family healthy.
• Company-Paid Life Insurance: Peace of mind with our company-paid life and AD&D insurance.
• 401(k) Plan: Secure your financial future with our retirement plan, including company matching.
• Health Savings Account: Manage your healthcare costs effectively.
• Employee Assistance Program: Support for personal and professional challenges.
• Work Equipment: Company-provided computer and office setup.
• Ongoing Development: Participate in weekly training meetings, annual summits, and continuous coaching.
• Bonus Program: Opportunity to earn bonuses based on performance.

• Develop and execute comprehensive strategic plans to support business growth and long-term objectives.
• Oversee and optimize operational processes across all business units to enhance efficiency and reduce costs.
• Conduct market research and competitive analysis to identify new business opportunities and potential threats.
• Lead cross-functional teams in the development and implementation of strategic initiatives.
• Manage budgeting, forecasting, and financial performance reporting for operational areas.
• Drive continuous improvement initiatives using Lean, Six Sigma, or other methodologies.
• Develop and implement key performance indicators (KPIs) to measure operational and strategic success.
• Build strong relationships with stakeholders at all levels, including board members, senior executives, and external partners.
• Provide strategic guidance and mentorship to operational leaders and their teams.
• Ensure alignment of operational activities with the company's mission, vision, and values.
• Champion a culture of innovation, accountability, and data-driven decision-making.

• MBA or Master's degree in Business Administration, Finance, Operations Management, or a related field.
• 12+ years of progressive experience in operations management, strategic planning, and business development.
• Proven track record of developing and successfully implementing business strategies that resulted in significant growth or cost savings.
• Extensive experience in financial analysis, budgeting, and P&L management.
• Strong understanding of various business models and operational frameworks.
• Exceptional leadership, communication, and interpersonal skills.
• Demonstrated ability to influence and negotiate with senior executives and stakeholders.
• Proficiency in strategic planning tools and methodologies.
• Experience managing complex projects and leading change initiatives.
• Ability to thrive in a demanding, fast-paced, and remote work environment, demonstrating exceptional self-management and proactive problem-solving.

• Develop and implement operational strategies to enhance efficiency and productivity across the organization.
• Oversee daily operations, ensuring alignment with strategic goals and objectives.
• Lead and mentor remote operational teams, fostering a culture of accountability and high performance.
• Identify opportunities for process improvement and implement innovative solutions.
• Manage budgets and resources effectively to achieve operational targets.
• Develop and track key performance indicators (KPIs) to measure operational success.
• Collaborate with executive leadership to formulate long-term strategic plans.
• Oversee the successful execution of strategic projects from inception to completion.
• Analyze market trends and competitive landscape to inform strategic decision-making.
• Ensure compliance with all relevant regulations and company policies.
• Facilitate effective communication and collaboration among remote teams and stakeholders.
• Drive change management initiatives to support organizational growth and transformation.
• Prepare and present regular operational and strategic reports to the executive board.

• Master's degree in Business Administration, Operations Management, or a related field.
• Minimum of 10 years of progressive experience in operations management and strategic planning.
• Proven track record of successfully leading and managing remote teams.
• Exceptional strategic thinking and problem-solving abilities.
• Strong understanding of operational best practices and process optimization.
• Proficiency in project management methodologies and tools.
• Excellent leadership, communication, and interpersonal skills.
• Experience in financial management and budgeting.
• Ability to analyze complex data and translate it into actionable insights.
• Experience with enterprise resource planning (ERP) systems and business intelligence tools.
• Demonstrated ability to drive change and innovation in a business setting.

• Develop and execute strategic operational plans aligned with the company's overall vision and goals.
• Oversee day-to-day operations across various departments, ensuring seamless execution and efficiency.
• Implement and refine operational processes to enhance productivity and reduce costs.
• Manage budgets, P&L, and financial performance for operational departments.
• Lead, mentor, and develop a high-performing team of operational managers and staff.
• Drive continuous improvement initiatives and foster a culture of innovation and excellence.
• Establish key performance indicators (KPIs) and monitor operational performance against targets.
• Identify and mitigate operational risks.
• Collaborate with executive leadership to set strategic direction and make key business decisions.
• Manage relationships with key external stakeholders, suppliers, and partners.
• Ensure compliance with all relevant laws, regulations, and industry standards.
• Lead the implementation of new technologies and systems to improve operational capabilities.
• Develop and maintain operational policies and procedures.
• Conduct market research and competitive analysis to identify new business opportunities.
• Oversee resource allocation and optimize the utilization of company assets.

• Extensive experience in senior management roles, with a focus on operations, strategy, and business development.
• Proven track record of successfully leading and managing teams.
• Strong understanding of financial management, budgeting, and P&L responsibility.
• Demonstrated ability to drive operational efficiency and implement process improvements.
• Excellent strategic thinking, problem-solving, and decision-making skills.
• Exceptional leadership, communication, and interpersonal abilities.
• Experience in managing remote teams and operations is essential.
• Bachelor's degree in Business Administration, Management, or a related field; MBA or equivalent advanced degree preferred.
• Proficiency in relevant business software and management tools.
• Ability to adapt to a fast-paced and evolving business environment.
• Experience in (mention a relevant industry if applicable, e.g., technology, finance, manufacturing) is a plus.

• Develop, articulate, and drive the company's overall strategic vision and long-term strategic plan.
• Conduct in-depth market analysis, competitive intelligence gathering, and industry trend assessments to identify strategic opportunities and threats.
• Lead cross-functional teams in the development of strategic initiatives, business plans, and growth strategies.
• Establish key performance indicators (KPIs) and frameworks for monitoring progress against strategic objectives.
• Collaborate closely with C-suite executives and board members to ensure strategic alignment and secure buy-in.
• Identify potential mergers, acquisitions, partnerships, and divestitures that align with the company's strategic goals.
• Develop financial models and business cases to support strategic investments and initiatives.
• Facilitate strategic planning sessions, workshops, and offsite meetings for executive leadership.
• Communicate the company's strategy effectively throughout the organization to ensure understanding and execution.
• Oversee the annual budgeting and planning process to ensure resource allocation supports strategic priorities.
• Monitor the external business environment and advise leadership on potential impacts and necessary adjustments to strategy.

• An MBA or a Master's degree in a related field such as Finance, Economics, or Business Administration.
• A minimum of 12 years of progressive experience in strategic planning, corporate development, management consulting, or a senior leadership role within a large organization.
• Demonstrated success in developing and executing complex corporate strategies that have driven significant business growth and value creation.
• Exceptional analytical, quantitative, and problem-solving skills, with the ability to synthesize complex information into actionable insights.
• Strong leadership presence and the ability to influence and inspire at all levels of an organization.
• Excellent financial acumen and experience with financial modeling and valuation techniques.
• Outstanding written and verbal communication skills, with the ability to present complex strategies to executive audiences.
• Proven experience managing high-stakes projects and cross-functional initiatives.
• Ability to work autonomously, demonstrate initiative, and thrive in a fully remote, fast-paced environment.
• Deep understanding of various business models and industry dynamics.