2,148 Call Center jobs in Kenya

Smoothtel & Data Solutions Ltd. is seeking a Front Office Customer Service Agent to cover a 4-month contract. The ideal candidate will have 2–3 years' experience in a fast-paced ICT environment, excellent communication skills, and the ability to handle clients and administrative tasks with professionalism.

Key Responsibilities:

• Manage reception and client inquiries (calls, emails, walk-ins).
• Provide front office and administrative support.
• Ensure smooth coordination between clients and internal teams.

Qualifications:

• Diploma/Certificate in Business Administration, Customer Service, or related field.
• 2–3 years' experience in a customer-facing/front office role.
• Strong interpersonal and organizational skills.
• Proficient in MS Office and office equipment.

Contract Duration:
 4 Months

Send your CV & Cover Letter to:

 before
COB 8/09/2025

Company Description

Plumbisimo is a trusted plumbing company dedicated to providing high-quality plumbing and heating services for residential and commercial clients. With a team of fully qualified and experienced engineers, Plumbisimo specializes in everything from emergency repairs and leak detection to full bathroom installations and central heating systems.

Known for its reliability, transparency, and commitment to customer satisfaction, Plumbisimo combines advanced tools with expert knowledge to deliver fast, efficient, and cost-effective solutions. Whether it's a minor fix or a major plumbing project, Plumbisimo is the go-to partner for dependable, professional service.

Role Description

Based on a self-employed/contractor basis with a long-lasting working relationship. We are seeking a friendly, organized, and detail-oriented Customer Service Representative (CSR) to join our dynamic plumbing service team. As the first point of contact for our customers, the CSR plays a crucial role in creating a positive first impression, coordinating service calls, and ensuring smooth communication between customers and technicians.

Qualifications

• 1+ year of customer service experience (preferably in plumbing, HVAC, or home services)
• Strong phone etiquette and excellent verbal and written communication skills
• Demonstrated experience in enhancing customer satisfaction and delivering exceptional service
• Solid understanding of customer support principles and customer experience best practices
• Familiarity with service dispatching software (e.g., Joblogic) is a plus – training will be provided
• Basic computer proficiency, including email, data entry, and scheduling tools
• Strong problem-solving abilities and keen attention to detail
• Ability to multitask and remain calm under pressure in a fast-paced environment
• Excellent interpersonal skills and the ability to work well within a team
• Previous experience in a similar customer service or dispatch role is beneficial

Key Responsibilities
:

Customer Communication

• Great Internet connection

• Answer incoming calls professionally and courteously

• Adequate response time for emails, messages

• Adequate response time for calls – call back immediately

• Calls, Email, SMS. Whats-app

• CRM (Customer Relationship Management) software

• Provide information about plumbing services, pricing, and appointment availability

• Handle customer inquiries, complaints, and requests with patience and professionalism

• Make outbound calls to confirm appointments, follow up on services, or reschedule jobs

Scheduling & Coordination

• Schedule service calls and dispatch technicians using service software

• Coordinate with the field team to ensure efficient job routing and timely service

• Adjust schedules for emergency jobs or cancellations

Administrative Duties

• Maintain accurate customer records and service history in the CRM system

• Prepare and send estimates, invoices, and job notes when needed

• Collect and process payments or deposits via App

• Assist with office tasks and reporting as needed

• Assist with marking tasks

Work Environment:

• Work from home

What We Offer:

• Overtime and extra pay

Customer Service Representative (Calls)
About Us
Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, the Philippines, and Uganda which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Ou
r
Uganda team is growing and we're looking for experienced
Customer Support Representatives
to join our Helpware team.

Position Overview
As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.

Primary Responsibilities

• Inbound & outbound calls;
• Scheduling reservations for transportation to healthcare appointments;
• Checking on the status of those transportation reservations;
• Interaction not only with health plan members but also with transportation providers and healthcare facilities;
• Routing calls to internal teams that specialize in questions related to billing, benefit balances, and other general account issues.

Required Education And Experience

• Bachelor's Degree
• English proficiency C1 and C2

Preferred Education And Experience

• One (1) year of customer support experience preferred

Skills

• Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
• Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone.
• Positive and helpful attitude
• Exceptional interpersonal skills and conflict resolution ability
• Ability to work independently and/or with a Team
• Basic computer literacy: proven ability to navigate multiple Windows/tabs, copy/paste, and accurately type 35 wpm
• Flexible with the ability to adapt to changes in business, strategy, and technology
• Ability to empathize with the Member and/or Member's guardian
• Must be able to work with geographically and culturally diverse populations and personalities

• Provide first-level technical support to customers via phone, email, and chat channels.
• Troubleshoot and diagnose software issues, hardware problems, and connectivity issues.
• Guide customers through step-by-step solutions for common technical challenges.
• Escalate complex issues to higher-level support teams with accurate documentation.
• Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
• Contribute to the development and maintenance of the knowledge base with clear, concise troubleshooting articles.
• Identify trends in customer support requests and report them to relevant departments for product improvement.
• Ensure customer satisfaction by providing friendly, efficient, and effective support.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Stay informed about product updates and new features to provide accurate support.

• Previous experience in a customer service or technical support role is essential.
• Familiarity with common operating systems (Windows, macOS) and software applications.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and concisely.
• Strong problem-solving abilities and a logical approach to troubleshooting.
• Patience, empathy, and a genuine desire to help customers.
• Proficiency in using helpdesk software and CRM systems.
• Ability to manage time effectively and multitask in a fast-paced, remote environment.
• A reliable internet connection and a dedicated, quiet workspace.
• Must be able to collaborate with team members remotely, conceptually linked to Mlolongo, Machakos, KE .
• Basic understanding of networking concepts is a plus.

Company:
StreamPrime

Location:
Remote (Positions available for candidates in East Africa only)

Job Type:
Full-time

About StreamPrime

StreamPrime is revolutionising the world of entertainment. We are a premier, all-in-one digital platform offering an unparalleled collection of content to over 14 million subscribers globally. Our mission is to eliminate the need for multiple subscriptions by providing a single, affordable destination for all entertainment needs.

Our vast library includes:

1. Over 5 million movies and TV shows
2. Live coverage of all major sporting events
3. Over 1 million global radio stations
4. More than 170 live television stations

As we undergo rapid expansion, particularly across the African continent, we are seeking passionate and dedicated individuals to join our team and help us deliver a world-class customer experience.

Job Summary

We are looking for an experienced and articulate Customer Service Representative(s) to be the voice of StreamPrime. You will be the first point of contact for our users, providing exceptional support, resolving issues, and ensuring every customer has a seamless and enjoyable entertainment experience. The ideal candidate is not only a skilled support professional but also a genuine entertainment enthusiast and an active user of the StreamPrime platform.

Key Responsibilities

1. Serve as the primary contact for customer inquiries via various channels, providing timely, accurate, and friendly support.
2. Troubleshoot and resolve technical issues related to streaming quality, account access, device compatibility, and platform navigation.
3. Assist customers with billing inquiries, subscription management, and payment processing.
4. Educate users on StreamPrime's features, content library, and benefits to enhance their viewing experience.
5. Effectively convert customer support interactions into successful subscriptions by highlighting the value of our platform.
6. Maintain detailed and accurate records of customer interactions and transactions.
7. Gather customer feedback and collaborate with internal teams to drive continuous improvement of our service.

Required Qualifications & Skills

1. A minimum of 5 years of proven experience in a customer service role.
2. Exceptional communication and interpersonal skills, with a professional and friendly demeanour.
3. Strong problem-solving abilities and technical aptitude.
4. Must own a reliable personal laptop.
5. Must have a stable home internet connection with a minimum speed of 15-20 Mbps.
6. A genuine passion for movies, TV shows, sports, and digital entertainment.

Language Requirements

Candidates must be fluent in English with a clear, professional American or British accent. Additional language proficiency is required based on your region:

1. East Africa:
   Fluent in English and
   Swahili
   .

Critical Requirement: You Must Be a StreamPrime User

This is not a typical customer service role.
We are exclusively hiring individuals who know, use, and love our platform.
Our application process includes a detailed questionnaire with questions that can only be answered by an active StreamPrime subscriber.

If you have never used StreamPrime, we strongly encourage you to become a user and explore the platform before applying. Creating an account is not enough; you must have an active subscription and hands-on experience to succeed in this role and pass the evaluation. We are building a team of advocates who can support our customers from a place of genuine knowledge and experience.

What We Offer

1. Competitive Salary:
   Starting from £185 GBP per month guaranteed, with opportunities for performance-based increments.
2. Performance Incentive:
   Earn attractive bonuses for every customer you successfully help subscribe to the platform during a support interaction.
3. Communication Allowance:
   A monthly allowance to cover internet and communication costs, ensuring you stay connected.
4. Growth Opportunity:
   Be part of a fast-growing, dynamic company at the forefront of the entertainment industry.

Application Process

1. Submit your application.
2. Shortlisted candidates will receive a detailed application form and a request for a short audio recording. The audio sample is crucial for evaluating your communication skills in English language and accounts for 40% of the initial screening score.
3. The application form will test your in-depth knowledge of the StreamPrime platform, its features, and content.

If you are a customer service expert with a passion for entertainment and a deep understanding of the StreamPrime platform, we invite you to apply and join our mission to redefine entertainment.

As a Customer Service Representative at Sephora, you will play a vital role in delivering an exceptional customer experience. Driven by our Passion for People, you will provide client support via chat, assisting with client inquiries, troubleshooting, and general support. Your strong communication skills, positive attitude, and commitment to client satisfaction will contribute to building lasting relationships with Sephora's customers.

Responsabilities:
- Respond to client requests/inquiries via chat, addressing various topics including product purchases, service & quality inquiries, order status, and general client support issues. - Demonstrate a high standard for quality service, ensuring all client interactions meet or exceed customer satisfaction expectations. - Continuously update your knowledge of Sephora's products, procedures, and industry trends to provide accurate and current information to clients. - Collaborate with the quality and training team to meet performance expectations and improve personal skills. - Maintain open communication lines with Team Leads, Quality Advocates, Trainers, and Managers to seek support and foster personal development. - Uphold professionalism and courteousness in all client contacts, maintaining Sephora's reputation for excellence. - Utilize existing chat communication templates for client interactions, ensuring consistency and efficiency in responses. - Accurately document client interactions in the proprietary call center database (CSC), maintaining thorough and complete records. - Adhere to schedules and deadlines, demonstrating punctuality and commitment to work. - Meet key performance indicators (KPIs) as set by management and aim to exceed them, striving for continuous improvement. - Adhere to Sephora's vacation blackout period during holidays and promotional periods. - Be flexible with working hours, including weekends and evening shifts as required in a dynamic shift environment.

Skills and qualifications - Hard and soft skills:
At Sephora, we value your passion for people and dedication to delivering excellent client service. Join our team of driven individuals who are committed to providing an outstanding customer experience. If you meet the outlined requirements and are excited about this opportunity, we encourage you to apply and become part of our team

ABOUT US:
TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.

Perks & Benefits

• Annual performance-based increases
• Paid time off
• Health and dental insurance or a monthly health stipend
• Holiday bonuses
• Permanent work-from-home setup
• Opportunities for career advancement as we continue to grow

Responsibilities

• Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
• Assist Customers: Support customers with orders, shipping, product details, and returns.
• Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.

Requirements

• Proficiency in English (both written and verbal)
• At least 1 year of online/remote customer service experience
• Experience with tools like Gorgias, Zendesk, or Shopify is a plus or an advantage
• Excellent problem-solving and communication skills
• Adaptable and solutions-oriented mindset

Technical Requirements

• Personally owned PC or laptop with an i5 processor or equivalent
• Minimum of 15 Mbps for both upload and download internet speed

When applying, use application code:
CS
Excited to grow your career with TalentPop App?
Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us