1,609 Call Center jobs in Kenya
Call Center
Posted today
Job Viewed
Job Description
We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today Let us be part of your career journey
Sign-on bonus available for eligible external applicants Contact us today to learn more
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc. This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I's are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role's focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities
- Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable. Provides basic member service transactions, with quality and accuracy.
- Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions. Holds conversations that matter with members either in person or over the phone.
- Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
- Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. Recommends other products and services as appropriate from having conversations that matter with members.
- Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
- Identifies and reports any suspicious behavior or suspected fraud activity.
- Completes all required training and compliance modules.
- Treats all co-workers and members with respect.
- Supports and participates in continuous improvement activities.
- Represents the Credit Union in a positive and professional manner.
- Maintains member and other sensitive information with confidentiality.
- Other related duties as assigned.
Qualifications
- 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.
- Basic understanding of financial products and services
- Professional verbal skills and etiquette
- Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
- Excellent follow up
- Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
- Excellent Written skills (Email) – Grammar and Spelling
- Member service and organizational skills
- Work well with other departments – Team player
- Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
- Willingness to make a difference
- Personable and professional
Education
- High School Diploma or equivalent
Website:
Pay scale by applicable geographic location:
- Alaska: Min-$20.00 Mid-$4.31 Max- 29.17
- Arizona: Min- 16.77 Mid- 20.96 Max- 25.15
- Nevada: Min- 17.15 Mid- 21.44 Max- 25.73
- Texas: Min- 16.14 Mid- 20.18 Max- 24.22
- Washington: Min- 20.00 Mid- 24.35 Max- 29.23
- Wyoming: Min- 16.53 Mid- 20.67 Max- 24.80
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and applicable experience within the industry, job related training/education, etc.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Flexible Spending Account
- 401(k) Matching
- Paid Time Off
- Training Provided
- Tuition Reimbursement
Call Center Representative
Posted today
Job Viewed
Job Description
About Influx:
Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company's objectives.
Learn more about us.
Essential Duties:
- Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues
- Full understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KPIs
- Liaison with other departments to resolve customer issues
- Communicate effectively and with a positive tone with peers and your manager
- Contribute to a high-performance and friendly workplace culture
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
- Achieve the client and Influx's KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
- Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate.
- Deliver on your promises and obligations to drive an exceptional customer experience
Minimum requirements:
- At least 1 year of proven customer support experience or experience as a call center representative in a BPO environment
- Excellent written and verbal English communication skills, English Language must be clear, with no native accent
- Strong problem-solving and negotiation skills, as well as the ability to handle difficult customer calls
- We operate 24/7 and work on a rotating roster - you must be OK to work weekends on any allocated shift
- Empathetic and displays the necessary soft skills required for customer support
- Ability to take ownership of the situations
- Able to work in a fast-paced environment
- Ability to multitask and not get frustrated
- Track record of achieving KPIs and delivering strong CSAT scores
IMPORTANT NOTES:
- Influx never asks candidates to make any payment throughout the entire recruitment process.
- Successful candidates will be contacted only through email ending with
If this sounds like you or someone you know, the application link is below Apply now
Manager, Call Center Operations
Posted today
Job Viewed
Job Description
"Improving the lives of those with chronic care diseases while providing solutions to our customers."
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
- PLEASE NOTE THIS IS AN IN-PERSON ROLE**
Who We Are
SuperCare Health (SCH) is the foremost post-acute, in-home healthcare provider in the Western U.S., dedicated to serving the healthcare needs of our expanding patient population for nearly 50 years. Specializing in respiratory and chronic disease management, we have earned our position as a leader in the industry by delivering innovative solutions that significantly enhance the quality of life for our patients. Our unwavering commitment to excellence has established us as a trusted partner for healthcare providers nationwide.
What We're Looking For
The
Manager, Call Center Operations
will be responsible for launching and managing SuperCare Health's Call Center hub in the Salt Lake City area. This individual will play a key role in establishing a strong presence in Utah, leading the hiring, training, and development of a team of 30–50 onsite Customer Care Specialists. The Call Center Manager will ensure excellence in patient and provider support, drive operational efficiency, and deliver on key performance indicators (KPIs) aligned with company goals.
What You'll Do
Leadership & Team Management
- Build, lead, and manage a team of 30–50 Customer Care Specialists in person at the Salt Lake City hub.
- Recruit, hire, and onboard new staff to support the rapid growth of the Utah market.
- Provide coaching, mentoring, and performance management to ensure team success.
- Foster a culture of accountability, collaboration, and service excellence.
Training & Development
- Oversee training and skill development programs for Customer Care Specialists, with support from corporate resources.
- Ensure staff are fully equipped to handle patient inquiries, provider communications, and service-related calls effectively and compassionately.
- Promote continuous learning to enhance call quality, compliance, and efficiency.
Operations & Performance Management
- Establish and implement call center processes, workflows, and best practices.
- Track, analyze, and report on call center KPIs, including call volume, service levels, quality assurance, first-call resolution, patient satisfaction, and productivity metrics.
- Develop strategies to improve operational performance and deliver measurable results.
- Collaborate with cross-functional teams, including Clinical Services, Field Operations/Dispatch, and Corporate Operations, to ensure seamless patient experiences.
Strategic Impact
- Serve as the primary leader establishing SuperCare Health's call center presence in Utah.
- Partner with senior leadership to align the call center's goals with overall business objectives.
- Act as a change agent to support growth, scalability, and excellence in patient care delivery.
This role may be a fit for you if you have…
- A Bachelor's degree in Business, Healthcare Administration, or related field preferred.
- Minimum 5 years of call center leadership experience, preferably in healthcare, durable medical equipment (DME), or related industries.
- Proven track record of managing large teams (30+ employees) in a high-volume call center environment.
- Strong understanding of call center operations, metrics, and workforce management.
- Excellent leadership, communication, and interpersonal skills.
- Ability to thrive in a fast-paced, growth-oriented environment.
- Demonstrated ability to recruit, build, and retain high-performing teams.
- Proficiency with call center technology platforms and reporting tools.
Benefits
- Medical
- Dental
- Vision
- Flexible Savings Account
- 401K
- Voluntary Life Insurance
- Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Perks
- Paid Training
- Paid Time Off
- Sick Time
- Growth Opportunities
- Employee Referral Reward Program
- Employee Discount Program
Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests
What SuperCare Health Is About
"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``
Connect With Us
Company Website
Company Business Hours - 8:30 AM – 5:30 PM PST
Araceli Richardson - Jr. Recruiter LinkedIn
Help Desk
Posted today
Job Viewed
Job Description
Job Position: Help Desk & Marketing Officer
Department: Marketing
Reports to: Marketing Manager
Job Summary:
The Help Desk & Marketing Officer will serve as the first point of contact for visitors and tenants within the BINAA building, ensuring an engaging and seamless experience for all stakeholders. They will play a vital role in guiding foot traffic, promoting tenant businesses, overseeing building marketing initiatives, and maintaining strong tenant relations. Additionally, they will support leasing efforts by showcasing available retail spaces and ensuring the building remains an attractive commercial destination.
Key Responsibilities:
1. Promotion of BINAA Ecosystem & Tenant Businesses
- Educate visitors on the BINAA concept, ensuring they understand it as a one-stop destination for home and building solutions.
- Actively promote tenant businesses by informing customers about special offers, services, and exclusive products.
- Closely, work with the marketing team to execute promotional strategies to increase building footfall and drive business to tenants.
- Assist in planning seasonal campaigns, festive promotions and community events to boost foot traffic.
2. Visitor Engagement & Foot Traffic Management
- Greet and assist visitors, directing them to the appropriate businesses or services within the BINAA building.
- Direct customers looking for building solutions and fixtures primarily to the BINAA showroom while providing supplementary referrals to other tenants.
- Actively manage and document visitor traffic, gathering data to assess peak hours, visitor demographics, and engagement levels.
- Implement visitor feedback mechanisms to continuously improve customer experience.
- Provide maps, directories, and promotional materials to visitors for easy navigation.
Qualifications & Skills:
- Diploma or bachelor's degree in marketing, business administration, or a related field.
- Strong interpersonal and communication skills with a welcoming and professional demeanor.
- Experience in customer service, marketing, or retail management is an added advantage.
- Ability to multitask and manage visitor inquiries while executing marketing responsibilities.
- Strong organizational and problem-solving skills.
- Proficiency in MS Office, customer service tools, and basic data reporting systems.
- Familiarity with social media and digital marketing trends is a plus.
Work Environment & Expectations:
- The role is front-facing and requires the officer to be stationed at the help desk with periodic movement around the building.
- Flexibility in working hours may be required during expos, promotional events, and peak shopping seasons.
- The officer should maintain a customer-centric and solution-oriented approach to interactions.
Help Desk Technician II
Posted 2 days ago
Job Viewed
Job Description
Key Responsibilities:
- Respond to and resolve end-user support requests via phone, email, and ticketing system in a timely manner.
- Diagnose and troubleshoot hardware, software, and network-related issues for desktops, laptops, and mobile devices.
- Install, configure, and maintain hardware and software systems.
- Assist with user account management, including creation, modification, and deletion.
- Perform routine system maintenance, including updates, patches, and security checks.
- Document technical procedures, solutions, and troubleshooting steps.
- Provide technical guidance and support to end-users on various applications and systems.
- Escalate complex issues to senior IT staff or relevant vendors when necessary.
- Participate in IT projects, such as system upgrades or new implementations.
- Maintain an inventory of IT hardware and software assets.
- Ensure adherence to IT policies and security best practices.
- Contribute to the continuous improvement of help desk processes and user support.
Qualifications:
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 2 years of experience in an IT help desk or technical support role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Microsoft Office Suite and other common business applications.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with IT ticketing systems (e.g., Jira Service Desk, Zendesk).
- Excellent problem-solving and analytical skills.
- Strong interpersonal and communication skills, with a patient and helpful demeanor.
- Ability to work independently and as part of a team.
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
Customer Support Representative
Posted today
Job Viewed
Job Description
We are looking for a Fluent English Speaking Customer Service Representative (CSR) to join our fast-paced team in the automotive industry.
This role involves handling both inbound and outbound calls while delivering exceptional service and driving sales conversions.
Key Requirements:
• Must have prior experience in a CSR role (mandatory) Automotive Experience is a PLUS.
• Excellent English speaking skills with clear and confident communication.
• Ability to work 7 hours/day, 6 days/week (42 hours/week).
• Flexible to work shift schedules and anytime between operational hours of 7:00 AM – 10:00 PM Eastern Time.
• Experience in the automotive industry is a plus (training can be provided).
• Committed to a long-term, full-time career opportunity.
What We Offer:
• Base salary + commission + performance-based incentives on every conversion.
• Career growth and long-term job security.
• Stable, supportive, and growth-oriented work environment.
• Training and continuous support to help you succeed.
• A collaborative, performance-driven work culture.
If you are hardworking, adaptable, and ready to grow with a fast-paced company, apply now and build your career with us
Customer Support Associate
Posted today
Job Viewed
Job Description
Kofa is seeking a motivated and detail-oriented Customer Support Associate to assist our customers with issues that could arise when using our products and services.
This role involves resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with using help desk software.
Key Responsibilities:
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions by testing different scenarios or impersonating users on our platform.
- Update our internal database and the helpdesk system with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Operations and Sales and Marketing teams.
- Work closely with operations to reactively and proactively manage customer problems.
Qualifications and Skills:
Education:
- Bachelor's degree or diploma in a related field.
Experience:
- 2+ Experience as a Customer Support Associate or similar Customer Support role.
- Understanding of working of CRM systems.
- Familiarity with the mobility industry will be a plus.
- Experience using help desk software and remote support tools.
Skills:
- Excellent communication and problem-solving skills.
- Patience when handling tough cases with customers or others.
- Strong organizational and time-management skills.
- Basic proficiency in Microsoft Office and Google workspace Suite .
Other Requirements:
- Willingness to travel to field locations as needed.
- Flexibility to participate in on-call rotations.
What We Offer:
- Opportunity to be part of a mission-driven, high growth company shaping the future of clean energy in Africa.
- A dynamic, collaborative, and entrepreneurial work environment.
- Competitive salary and benefits package.
- Professional development opportunities and career growth potential.
- Hands-on experience in field operations within a growing industry.
Be The First To Know
About the latest Call center Jobs in Kenya !
Customer Support Associate
Posted today
Job Viewed
Job Description
Company Description
Assent offers professional regulatory and compliance services to complement the world's fastest growing compliance and data management solution provider. Companies in various industries face evolving regulatory and compliance challenges, and we assist our clients in supporting their compliance and data management requirements.
Our company was built on a shared commitment to excellence. Our pillars provide a strong foundation on which we can offer highly specialized services. We focus on timely completion of contracts, cost effectiveness and maintaining the highest standards of professionalism. Our highly engaged team of professionals is what drives our company forward each and every day.
Work Model
Fully Onsite in our Eldoret Offices. This is a 6 month term contract.
Job Description
Position Summary
The Supplier (Customer) Support Associate will report to the Manager, Supplier Support. The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client's supply chains.
Key Requirements And Responsibilities
- Communicate with suppliers through a multi channel approach including emails, chats and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
- Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests;
- Handle emails and chats from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
- Engage with unresponsive suppliers through a multi channel approach including emails, chats and conference calls, supplier education and webinar invites;
- Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
- Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues
- Validate and ensure Quality Assurance for compliance data provided by our suppliers;
- Act as a peer mentor to Supplier Support Agents as required;
- Keep up to date with new regulations and changes in Assent's products to become an expert in your field;
- Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.
This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs.
Qualifications
Your Knowledge, Skills and Abilities
We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications:
- Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups;
- Bachelor's Degree/Higher diploma from a recognized learning institution;
- 1-2 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres);
- Solid ability to manage time effectively and juggle multiple priorities at one time;
- Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;
- Self-starter, excellent time management skills and the ability to adhere to assigned deadlines;
- Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple channels;
- Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs;
- Possess basic to intermediate regulatory knowledge in order to consult with suppliers in providing requested information;
- You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment;
- You are naturally curious about technology or how things work;
- You are diligent and detail-oriented- you pay high attention to detail and you double-check everything;
- You have grit- you are conscientious, will always work towards providing solutions over excuses and are dedicated to achieving excellence and driving results;
- You consider yourself a lifelong learner - you have an insatiable thirst for knowledge, are always striving to self-improve, and are coachable.
Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions. Assent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Additional Information
At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.
Life at Assent
- Wellness: We believe that you and your family's well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
- Financial Benefits: It's not all about the money – well, it's a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
- Life at Assent: There is purpose beyond your work. We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.
- Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
- Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you. We offer flexible working environments for our team. Choose a space that meets your unique needs.
Customer Support Representative
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Handle inbound customer calls, emails, and chat inquiries regarding accounts, services, and product information.
- Provide accurate and timely information to customers, ensuring clarity and understanding.
- Resolve customer complaints and issues effectively, escalating complex cases to appropriate departments when necessary.
- Process customer requests, such as account updates, service changes, and transaction inquiries.
- Educate customers on the features and benefits of our client's offerings.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Adhere to company policies and procedures, ensuring compliance with regulatory requirements.
- Contribute to team efforts by achieving individual and team performance goals.
- Identify opportunities to improve customer service processes and customer satisfaction.
- Build and maintain strong relationships with customers through positive and helpful interactions.
- Stay updated on new products, services, and policies.
- Participate in team meetings and training sessions, both in-person and remotely.
Qualifications:
- Previous experience in a customer service or call center environment is highly desirable.
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Ability to remain calm and professional in high-pressure situations.
- Proficiency in using computer systems and customer relationship management (CRM) software.
- High school diploma or equivalent; further education or certifications are a plus.
- Ability to multitask and manage time effectively.
- A proactive and customer-centric approach.
- Comfortable working in both an office environment and remotely.
- Knowledge of financial products or services is advantageous.
- Team player with a positive attitude.
This hybrid role offers a great opportunity to grow within the financial sector while enjoying a flexible work arrangement. If you are passionate about helping people and thrive in a customer-focused environment, we encourage you to apply. Join our collaborative team and contribute to delivering exceptional service. We foster a diverse and inclusive workplace and welcome applications from all backgrounds.