2,148 Customer Relationship Management jobs in Kenya
Sales Representative - Business Development
Posted 12 days ago
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Job Description
Responsibilities:
- Identify and pursue new business opportunities through prospecting, networking, and cold outreach.
- Develop and deliver compelling sales presentations and product demonstrations to potential clients.
- Understand client needs and provide tailored solutions that meet their specific requirements.
- Negotiate contract terms and pricing to close sales agreements.
- Manage and grow a portfolio of existing client accounts.
- Achieve and exceed sales targets and performance metrics.
- Maintain accurate records of sales activities and customer interactions in the CRM system.
- Collaborate with the marketing team to develop effective sales collateral and campaigns.
- Stay up-to-date on industry trends, competitor activities, and market developments.
- Provide excellent post-sales support to ensure customer satisfaction and retention.
- Build and maintain strong relationships with key stakeholders within client organizations.
- Contribute to the development of sales strategies and tactics.
- Attend industry events and trade shows as needed (occasional travel may be required).
- Proven track record in sales, with demonstrated success in B2B or B2C environments.
- Excellent communication, negotiation, and interpersonal skills.
- Strong understanding of sales methodologies and the sales cycle.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot).
- Ability to work independently and as part of a team.
- Self-motivated, results-oriented, and resilient.
- Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
- Knowledge of the local market is a plus.
- Willingness to travel occasionally for client meetings and events.
Remote Operations Manager - Business Support
Posted 16 days ago
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Job Description
Responsibilities:
- Oversee and manage daily administrative and operational activities for a remote workforce.
- Implement and refine operational workflows and procedures to maximize efficiency.
- Manage vendor relationships and procurement processes for office supplies and services.
- Coordinate scheduling, appointments, and travel arrangements for remote executives and teams.
- Supervise and provide guidance to virtual administrative assistants.
- Maintain and organize digital filing systems and databases.
- Monitor key performance indicators (KPIs) for operational effectiveness.
- Liaise with IT support to ensure smooth functioning of remote work infrastructure.
- Develop and implement best practices for remote team collaboration and communication.
- Prepare reports and presentations on operational performance.
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 5 years of experience in operations management, office administration, or a related role, with a strong emphasis on remote work.
- Proven experience in process improvement and workflow optimization.
- Proficiency in project management software (e.g., Asana, Trello, Monday.com) and G Suite/Microsoft Office Suite.
- Excellent organizational, time management, and multitasking abilities.
- Strong written and verbal communication skills.
- Experience managing remote teams or virtual assistants is a significant advantage.
- Ability to work independently and take initiative in a remote environment.
- Problem-solving skills and a proactive approach to challenges.
- Familiarity with HR or finance administration is a plus.
Senior Sales Development Representative - Remote Business Growth Specialist
Posted 16 days ago
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Job Description
Senior Customer Success Manager - Remote Client Relationship Lead
Posted 14 days ago
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Job Description
Customer Care Representative
Posted today
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Job Description
We're Expanding to Nakuru Join Our Team as a CC (Customer Care) Representative
Location:
Nakuru, Kenya
Company:
iClear Wellife Service Limited
About Us
At iClear Wellife Service Limited
, we're redefining how homes and offices across Kenya access clean and purified drinking water.
Our mission is simple — to make safe, healthy, and reliable water accessible to everyone through
innovative purification systems
and
exceptional customer care
.
As part of our exciting expansion, we're opening a
new branch in Nakuru
— and we're looking for passionate and motivated
CC (Customer Care) Representative
to join our growing team.
Role Overview
The CC
will play a key role in supporting customers, promoting our products, and driving sales at our new Nakuru branch.
If you're a strong communicator, sales-driven, and enjoy helping people find the right solutions, this opportunity is for you.
Key Responsibilities
Serve as the first point of contact for customers with professionalism and warmth.
Promote and sell iClear water purification products to achieve set sales targets.
Build lasting customer relationships through follow-ups and after-sales support.
Handle customer inquiries, resolve issues promptly, and ensure satisfaction.
Support branch marketing activations and community engagement activities.
Maintain accurate sales and customer care records.
Work closely with technical and operations teams to ensure efficient service delivery.
Qualifications & Skills
Diploma or Bachelor's degree in Business, Marketing, Customer Service, or related field.
1–2 years of experience in customer care and sales (experience in water or home appliance products is an advantage).
Excellent communication and interpersonal skills.
Strong sales and negotiation abilities.
Self-motivated, proactive, and target-driven.
Fluent in English and Kiswahili.
What We Offer
Competitive base salary plus performance-based incentives.
Training and mentorship during branch setup and operations.
Career growth opportunities in a fast-growing company.
A collaborative and supportive work culture.
Be part of our journey as we bring clean, safe water closer to Nakuru homes and businesses
How to Apply:
Send your CV and a short cover letter to
Use the subject line: "CC Representative – Nakuru Branch"
Operations Manager - Remote Business Support
Posted 23 days ago
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Job Description
Job Description
About Influx:
Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company's objectives.
Learn more about us.
Essential Duties:
- Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues
- Full understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KPIs
- Liaison with other departments to resolve customer issues
- Communicate effectively and with a positive tone with peers and your manager
- Contribute to a high-performance and friendly workplace culture
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
- Achieve the client and Influx's KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
- Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate.
- Deliver on your promises and obligations to drive an exceptional customer experience
Minimum requirements:
- At least 1 year of proven customer support experience or experience as a call center representative in a BPO environment
- Excellent written and verbal English communication skills, English Language must be clear, with no native accent
- Strong problem-solving and negotiation skills, as well as the ability to handle difficult customer calls
- We operate 24/7 and work on a rotating roster - you must be OK to work weekends on any allocated shift
- Empathetic and displays the necessary soft skills required for customer support
- Ability to take ownership of the situations
- Able to work in a fast-paced environment
- Ability to multitask and not get frustrated
- Track record of achieving KPIs and delivering strong CSAT scores
IMPORTANT NOTES:
- Influx never asks candidates to make any payment throughout the entire recruitment process.
- Successful candidates will be contacted only through email ending with
If this sounds like you or someone you know, the application link is below Apply now
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Customer Care Representative
Posted today
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Job Description
Company Description
Shop Zetu's mission is making fashion accessible across Africa. Shop Zetu is a fashion technology company that provides an e-commerce marketplace, infrastructure, and tools for fashion vendors to enable online fashion retail. The online marketplace currently serves over 300 fashion and beauty brands and more than 30,000 customers in Kenya.
Role Description
This is a full-time on-site role for a Customer Care Representative located in Nairobi. The Customer Care Representative will be responsible for managing customer support, ensuring customer satisfaction, and providing excellent customer service. Daily tasks will include assisting customers with inquiries, addressing complaints, and maintaining updated records of customer interactions. The representative will also collaborate with other departments to improve the overall customer experience.
Qualifications
- Strong Interpersonal Skills, Excellent Communication abilities
- Experience in Customer Service, Customer Support roles
- Proven track record in ensuring Customer Satisfaction
- Ability to handle customer inquiries and complaints efficiently
- Excellent problem-solving abilities and attention to detail
- Ability to work effectively in a team environment
- Prior experience in the fashion or e-commerce industry is a plus
- A diploma or equivalent / bachelor's degree is preferred
Send your CV to
Deadline: 24th October 2025
Subject: Customer Care Agent
Join a team that's redefining customer experience in Kenya's fashion e-commerce space.
Customer Experience Representative
Posted 20 days ago
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Job Description
Responsibilities:
- Respond to customer inquiries promptly and professionally across multiple channels.
- Provide accurate information regarding products, services, and policies.
- Resolve customer complaints and issues with empathy and efficiency.
- Guide customers through troubleshooting steps and provide solutions.
- Document customer interactions, transactions, comments, and actions.
- Identify and escalate priority issues or recurring problems to the appropriate teams.
- Process orders, forms, applications, and requests as needed.
- Contribute to team goals by accomplishing related results as needed.
- Stay updated on product knowledge and company policies.
- Gather customer feedback to help improve service delivery.
- Previous experience in a customer service or contact center role.
- Excellent communication and interpersonal skills.
- Strong active listening and problem-solving abilities.
- Proficiency with computers and common software applications.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent; some college experience is a plus.
- A dedicated home office space with reliable internet connectivity.
- Customer-focused attitude and ability to handle stressful situations calmly.
Customer Success Manager, Customer Support
Posted today
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Job Description
Job Description
Customer Success Manager
Summary
This position is based in Bangalore, India or Pune, India and offers a
Hybrid work model
.
Hexagon's Manufacturing Intelligence division is part of Hexagon – the global leader in measurement technologies. We empower manufacturers to develop disruptive technologies and life-changing products through design, simulation, and data-driven innovation. Our solutions bridge the physical and digital worlds, helping industries operate more efficiently and sustainably. Hexagon Design & Engineering software sits at the leading edge of production innovation making it possible to produce things that were previously unthinkable by entirely rethinking both products and production through design, materials, manufacturing and process innovation. By harnessing the power of data and technology our tools unlock new avenues for exploration and provide extra lift to the creative process
Job Responsibilities
The Customer Success Manager (CSM) will serve as the primary point of contact for customers, ensuring they derive maximum value from our solutions. By fostering strong customer relationships, the CSM will drive retention, expansion, and overall customer satisfaction. This role demands a proactive, results-driven professional passionate about customer success and simulation software technology.
Customer Relationship Management
- Act as the main point of contact for a portfolio of customers throughout their lifecycle.
- Develop and maintain strong relationships with key stakeholders to understand their needs, goals, and challenges.
- Serve as a trusted advisor, providing best practices and strategic guidance to maximize product adoption and value.
- Onboarding and Adoption
- Lead customer onboarding processes, ensuring smooth implementation and early success with the platform.
- Create and deliver training sessions tailored to customer requirements to drive adoption and engagement.
Retention and Growth
- Monitor customer health metrics and proactively address potential issues to reduce churn.
- Identify and execute upsell or cross-sell opportunities in collaboration with the sales team.
- Conduct regular business reviews to align on goals, performance, and success metrics.
Feedback and Advocacy
- Gather customer feedback to influence product development and roadmap decisions.
- Act as the voice of the customer within the organization to ensure continuous improvement.
- Identify and cultivate customer advocates for case studies, testimonials, and referrals.
Collaboration and Reporting
- Work cross-functionally with sales, support, product, and marketing teams to deliver a seamless customer experience.
- Maintain accurate records of customer interactions and activities in CRM systems.
- Provide regular reports on customer success metrics, challenges, and opportunities to leadership.
Qualifications
- Education and Experience
- Minimum 3 years experience in simulation software / CAE Tools
- Bachelor's degree in business, communications, or a related field (or equivalent experience).
- 3+ years of experience in a customer success, account management, or similar role in a software or technology company.
Core Competencies
- Strong customer-centric mindset with excellent interpersonal and communication skills.
- Proven ability to build and maintain strong relationships with diverse stakeholders.
- Analytical and problem-solving skills with a knack for understanding customer data and trends.
- Ability to manage multiple customers and priorities simultaneously in a fast-paced environment.
- Familiarity with a variety of software business models and customer success metrics (e.g., NRR, churn, CSAT).
Technical Skills
- Proficiency in CRM tools (e.g., Salesforce) and customer success platforms (e.g., Gainsight).
- Solid understanding of software applications and technology landscapes.
- Comfortable delivering virtual and in-person presentations and training sessions.
Key Performance Indicators (KPIs)
- Customer retention rate and churn reduction.
- Net revenue retention (NRR) growth.
- Customer satisfaction and Net Promoter Score (NPS).
- Product adoption and usage metrics.
- Success in upsell and cross-sell opportunities.
Explore Life at Hexagon
At Hexagon, you will be part of a global leader driving innovation in design, simulation, and smart manufacturing. You will collaborate with a diverse, international team that values creativity, customer focus, and sustainable innovation, while accessing opportunities for professional growth, training, and career advancement within Hexagon's global network. We offer competitive compensation and benefits aligned to the India market.
Explore Life at Hexagon: At Hexagon, we're empowering an autonomous, sustainable future through innovation in manufacturing intelligence, simulation, and automation. Get to know our teams, our culture, and our technology through our social media channels:
Instagram: @hexagon_mi | @hexagon_ab
LinkedIn: Hexagon Manufacturing Intelligence
YouTube: Hexagon MI | Hexagon AB
Twitter/X: @HexagonMI | @HexagonAB
Facebook: Hexagon Manufacturing Intelligence.
Learn more at and get inspired by how we shape smart change across industries.
Apply now
Hexagon posts all official job opportunities on either careers- or and communicates only from email addresses ending in We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us