Customer service representative positions are currently in demand, reflecting the need for skilled 2 Customer Service Representative jobs in Solvo Global
Customer Service Representative
Posted today
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Job Description
As a Customer Service Representative at Sephora, you will play a vital role in delivering an exceptional customer experience. Driven by our Passion for People, you will provide client support via chat, assisting with client inquiries, troubleshooting, and general support. Your strong communication skills, positive attitude, and commitment to client satisfaction will contribute to building lasting relationships with Sephora's customers.
Responsabilities:
- Respond to client requests/inquiries via chat, addressing various topics including product purchases, service & quality inquiries, order status, and general client support issues. - Demonstrate a high standard for quality service, ensuring all client interactions meet or exceed customer satisfaction expectations. - Continuously update your knowledge of Sephora's products, procedures, and industry trends to provide accurate and current information to clients. - Collaborate with the quality and training team to meet performance expectations and improve personal skills. - Maintain open communication lines with Team Leads, Quality Advocates, Trainers, and Managers to seek support and foster personal development. - Uphold professionalism and courteousness in all client contacts, maintaining Sephora's reputation for excellence. - Utilize existing chat communication templates for client interactions, ensuring consistency and efficiency in responses. - Accurately document client interactions in the proprietary call center database (CSC), maintaining thorough and complete records. - Adhere to schedules and deadlines, demonstrating punctuality and commitment to work. - Meet key performance indicators (KPIs) as set by management and aim to exceed them, striving for continuous improvement. - Adhere to Sephora's vacation blackout period during holidays and promotional periods. - Be flexible with working hours, including weekends and evening shifts as required in a dynamic shift environment.
Skills and qualifications - Hard and soft skills:
At Sephora, we value your passion for people and dedication to delivering excellent client service. Join our team of driven individuals who are committed to providing an outstanding customer experience. If you meet the outlined requirements and are excited about this opportunity, we encourage you to apply and become part of our team
Job Description
Bilingual Customer Service Representative (English/French)
We are looking for a
Bilingual Customer Service Representative
to join our team and provide excellent support to international clients.
The ideal candidate is fluent in
English and French
, has strong communication skills, and is passionate about helping customers.
Responsibilities:
- Handle customer inquiries via phone, email, and chat
- Provide accurate information and effective solutions
- Maintain a high level of professionalism and empathy
Requirements:
- Fluency in
English and French - Previous experience in customer service or call center (preferred)
- Based in Nairobi, Kenya.
What we offer:
- Competitive salary
- Career growth opportunities
- Dynamic and multicultural work environment
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