21 Supervisor jobs in Kenya

We are seeking an experienced security supervisor to oversee and coordinate security operations and lead a fleet of between 30-50 employees. To report to the Management/or higher level in the company.
Responsibilities; br>1. Supervise and manage personnel
2. Respond to Security incidences, including emergencies and breaches
3. Conduct regular patrol and inspections to ensure security protocols are followed.
4. Investigate incidents and prepare reports for the management
5. Ability to work independently without supervisor.
6. Basic Knowledge of security operations and systems.

Restaurant Supervisor Vacancy
Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs. br>Role Objective

Our client, a leading hotel is seeking to hire a Restaurant Supervisor who is experienced in managing a busy restaurant while ensure operational efficiency and customer service excellence.

Core Duties and Responsibilities

• Supervise daily operations to ensure seamless restaurant functioning. < r>• esponsible for maintaining standards in the restaurant by ensuring hygiene controls, housekeeping and procedures are followed. < r>• L aise with Front Office or Reservation desk to ensure all details of bookings are covered. < r>• E sure high levels of customer satisfaction through excellent service and handling of complaints promptly and professionally. < r>• M nitor operating supplies, stock levels, place orders, and ensure proper inventory management, equipment and reduce spoilage and wastage successfully and ensure there is no pilferage. < r>• E sure compliance with food safety, hygiene, and sanitation standards. < r>Assist in training new staff , implementing service standards, aspects of service techniques and operations.
• M nage restaurant staff including scheduling, delegation of duties, and performance monitoring. < r>• E force conformity to SOPS applicable to the restaurant. < r>• C ordinate with kitchen staff to ensure timely food preparation and delivery. < r>• P rform opening and closing procedures established for the restaurant. < r>• A tend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled. < r>• C nduct briefings on the special events, the specials on the menu, beverage specials, missing items and other occurrences of relevance. < r>• C ecks the cleanliness and condition of furniture, linen, cutlery, chinaware, glassware, condiments and other service accessories and takes appropriate corrective action where necessary. < r>• A tends guests' complaints and takes corrective action immediately and escalate where need be. < r>• P epare daily reports on restaurant activities, sales, and staff performance. < r>• M intain and ensure cleanliness, order, and ambiance of the restaurant at all times. < r>• P rform any other assigned reasonable duties and responsibilities as assigned. < r>Qualifications:
• D ploma/Degree in Hospitality Management or related field. < r>• M nimum 3 years of experience in a similar position within a busy restaurant environment or Hospitality industry is preferred. < r>• K owledgeable of food safety and hygiene regulations. < r>• P oficiency in Microsoft Office Suite. < r>• W rking knowledge of POS systems < r>Competencies
• H gh level of integrity. < r>• S rong leadership skills < r>• E cellent communication and interpersonal skills. < r>• S rong organizational and time management skills. < r>• A ility to manage a team and resolve conflicts effectively. < r>• A ility to multitask and thrive under pressure in a fast paced environment. < r>• G eat Relationship Management skills < r>• i ventory management skills. < r>• K en eye to details

Position Overview:
We are seeking a proactive and results-driven Mall Expansion Supervisor to oversee the rollout of our brand stores in shopping malls. You will play a key role in identifying suitable locations, negotiating lease terms, coordinating store setup, and ensuring timely and successful store openings across regions. br>

Key Responsibilities:

Identify and evaluate potential shopping mall locations for new store launches

Negotiate lease agreements and rental terms with mall management

Develop and execute expansion strategies aligned with company goals

Coordinate with internal teams and external vendors to complete store setup

Oversee project timelines to ensure stores open on schedule

Build and maintain strong relationships with mall operators and property managers

Monitor new store performance and propose actionable improvements

Follow through on approved changes to optimize operations



Qualifications:

Bachelor's degree or higher, preferably in Business Management or related field

Minimum 3 years’ experience in mall operations or commercial property management < r>
Strong negotiation, communication, and stakeholder management skills

Solid project management and organizational capabilities

Good knowledge of Kenya’s commercial real estate and mall networks < r>
Willingness to travel as needed

Front Office Supervisor Vacancy
Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs. br>Role Objective

Our client, a leading hotel is seeking to hire a Dynamic and Passionate Front Office Supervisor who will be responsible for the management of Daily Front Office operations, including the Reception, Reservations and Concierge ensuring exceptional service delivery with a hands-on approach.

The ideal candidate should be able to drive exceptional guest experiences, managing staff, and maintaining high standards of service.

Core Duties and Responsibilities
• Lead, manage, train, and motivate the Front Office team to provide top-notch hospitality and service excellence. < r>• eviews staffing levels to ensure that guest service, operational needs and financial objectives are met. < r>• H ndle guest inquiries, resolve complaints, and special requests with professionalism and efficiency. < r>• M nage schedules, budgets, and performance targets for the front office team. < r>• R view daily front office work and activity reports. < r>• C ordinate with other departments to ensure smooth operations and enhance overall guest experience. < r>• U hold and ensure implementation of hotel policies and maintain high standards of hospitality. < r>• M nages daily operations, ensuring the quality, high service standards and meeting the guest expectations of the customers on a daily basis. < r>• F cilitate smooth communication between the Front Office and other departments. < r>• M nitor and ensure compliance with front desk procedures and hotel policies. < r>• C nducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. < r>• M ximize room revenue and occupancy by reviewing status daily. < r>• A alyse rate variance, monitor credit reports and maintain close observation of daily house count. < r>• M nitor the selling status of the house daily. ie flash report, allowance etc. < r>• P rform any other duties allocated. < r>Qualifications:
• D gree/ Degree in Hospitality or Hotel Management or a related field. < r>• A least 5 years of experience in a hotel front office supervisor role in a 4 star or 5 star hotel. < r>• P oficiency in hotel management software (eg, Opera, Fidelio). < r>• P oficiency in night audit, telephone operations, reception and cashier duties etc. < r>• C nsiderable knowledge of computer systems for registration, reservations and backup systems. < r>Competencies
• S rong proven leadership and problem-solving skills. < r>• A ility to thrive in a fast-paced environment. < r>• C stomer-oriented and adaptable to working in various shifts. < r>• S illed in managing reservations efficiently to maximize occupancy. < r>• E cellent communication and interpersonal abilities. < r>• E cellent Customer experience skills and a passion for delivering memorable guest experiences.

Job Title: Quality Assurance Supervisor Work Location : Thika.Department: BreadReports To : Managing DirectorEmployment Type: Full TimeJob Brief: To ensure that bread production meets quality standards from raw ingredients to finished products, including setting specifications, performing tests, and implementing corrective actions. Must have  3+ years of experience bread manufacturing industry. Key Duties and Responsibilities. • Create and maintain quality standards, procedures, and protocols for all stages of bread production, from raw materials to finished products.• Conduct random on-site thorough bread ingredient and finished bread inspections, quality assessments, and audits to ensure compliance with established standards and regulations for quality bread.• Collect and analyse bread quality data issues, identify deviations from company standards, and recommend corrective actions to Production team to address non-conformities.• Isolate and report bread quality issues or potentially unattractive bread or (products) before dispatch.• Approve when bread/products meet quality and food safety standards before it is loaded and dispatched.• Update internal specifications for all bread production work-in-progress and finished products.• Analyze production statistical data to determine present standard and establish food quality, food safety and testing standards.• Keep the bakery and sales team informed of any changes in formulations or product specifications to meet customers’ requests.• Provide quality assurance support in all stages of new product development.• Audit external supplier facilities for food safety, food quality and ingredient specification compliance.• Provide training to bakery employees as necessary to verify product quality and compliance with specifications.• Develop, review or maintain compliance with food safety regulations (e.g., HACCP GMP), company policies, and customer requirements.• Investigate and resolve all Sales team and customer complaints related to bread quality.• Maintain ongoing food safety and quality assurance programs or other duties, as assigned.• Provide support, direction, coaching and guidance to QA Technicians.• Maintain accurate and up-to-date records of all quality control activities, including audits, inspections, and test results.Accountabilities. The Quality Assurance supervisor is accountable for the following: • Quality bread products• Quality ingredients for bread.• Quality assurance test reports• Process improvement• Quality procedures and processes• Regulatory Compliance• Documentation and Reports• Staff training and development• Customer satisfaction and feed back• Quality test kitsRequirementsEducation and Key qualification: Education: • Bachelor’s degree in food science, Food Technology, Technical Sciences or related fields• 3+ years of Industrial Bakery work experience. Other requirements • Strong knowledge of food safety regulations and quality control principles i.e. HACCP, GMP, and other relevant standards.• Familiarity with bakery / bread production processes, quality management and equipment.• Deep knowledge of bread baking techniques, recipes, and ingredient functionality.• Understanding of food safety regulations and health codes.• Proficiency in using bakery equipment and machinery.• Familiarity with bread industry trends and emerging baking technologies.• Proficiency in computer software and systems for inventory tracking and sales management.• Ability to develop and implement quality standard operating procedures for bakery quality assurance operations.• Understanding product development and recipe testing processes.• Knowledge of packaging and labeling requirements for bakery / bread products.• Deep understanding with quality control and assurance practices in the bakery industry.• Understanding of bakery health and safety protocols.Desirable skills. • Leadership : Ability to lead and inspire a team of bakery staff.• Communication : Excellent verbal and written communication skills to interact with staff, customers, and suppliers.• Time management: Effective prioritization and time management skills to meet deadlines and manage multiple tasks.• Problem-solving : Strong problem-solving abilities to address challenges and make informed decisions on bread quality independently.• Adaptability: Flexibility to adapt to changing market quality bread demands and operational requirements.• Teamwork: Collaboration and teamwork skills to work effectively with bakery staff and other departments.• Customer service: A customer-centric approach with a focus on delivering exceptional service.• Conflict resolution: Ability to handle conflicts and resolve issues in a professional manner.• Attention to detail: Keen attention to detail to ensure quality control and accuracy in bakery operations.• Emotional intelligence: Empathy, self-awareness, and the ability to manage emotions in a professional setting.Physical Requirements: • The work environment is essentially that of a production shopfloor. With extended periods of exposure to noise levels with medium and large sized moving mechanical parts, long hours of standing and movement.• Frequently required to lift and/or move 6kg crates of bread.