What Jobs are available for Conducting Performance Evaluations in Kenya?

• Conceptualize and design original choreographic works for digital platforms.
• Direct and guide movement performances, including motion capture sessions.
• Collaborate with digital artists, animators, and developers to integrate choreography into digital projects.
• Develop unique movement vocabularies suitable for virtual and interactive environments.
• Provide artistic direction and feedback to performers and digital artists.
• Manage project timelines and deliverables for choreography-related tasks.
• Stay abreast of emerging technologies and trends in digital performance art.
• Conduct research and explore new artistic possibilities within digital media.
• Ensure the artistic integrity and technical quality of all choreographic elements.
• Present creative concepts and project progress to stakeholders.

• A strong portfolio demonstrating innovative choreography, particularly in digital or new media contexts.
• Extensive experience in professional choreography, with a focus on contemporary or experimental dance.
• Familiarity with digital art creation tools and processes.
• Experience with motion capture, performance capture, or real-time animation is a significant advantage.
• A deep understanding of digital storytelling and interactive design principles.
• Excellent communication, collaboration, and leadership skills.
• Ability to work creatively and effectively in a remote, team-oriented environment.
• Bachelor's or Master's degree in Dance, Performance Art, Digital Media, or a related field.
• Strong conceptual thinking and artistic vision.
• Experience managing creative projects from concept to completion.

• Conceptualize and develop creative strategies for digital content related to performance art.
• Plan, shoot, and edit high-quality video content, including live performances, artist interviews, and behind-the-scenes features.
• Design and produce graphics, animations, and motion graphics for digital platforms.
• Create engaging content for social media channels (Instagram, TikTok, YouTube, etc.).
• Manage digital asset libraries and ensure proper archiving.
• Collaborate with artists to capture their work effectively and respectfully.
• Work closely with the marketing team to align content with promotional campaigns.
• Ensure all digital content meets quality standards and brand guidelines.
• Stay abreast of emerging trends in digital media production and performance art dissemination.
• Manage project timelines and deliverables in a remote work environment.

• Proven experience as a Digital Media Producer, Video Editor, or Content Creator, with a portfolio showcasing relevant work.
• Strong proficiency in video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, DaVinci Resolve).
• Experience with graphic design and motion graphics software (e.g., Adobe After Effects, Photoshop).
• Excellent understanding of camera operation, lighting, and sound recording techniques.
• Knowledge of and passion for performance art and contemporary visual arts.
• Strong storytelling and narrative development skills.
• Ability to work independently, manage multiple projects, and meet deadlines in a remote setting.
• Excellent communication and collaboration skills for effective virtual teamwork.
• Familiarity with social media platforms and their content requirements.
• A degree in Film, Media Arts, Fine Arts, or a related field is advantageous.
• Ideally based in the region of Meru, Meru, KE , but the role is fully remote.

We are looking for a Telesales QA Analyst to join our Customer Retention Team; as we scale up and drive digital and financial inclusion across our markets.
About The Job
The Telesales
QA Analyst
ensures high levels of
First Call Resolution (FCR), Customer Satisfaction
, and compliance with company standards by monitoring and analyzing telesales interactions. The role drives continuous improvement through call evaluations, process refinement, and actionable insights.

What You'll Do

• Call Monitoring & Analysis
• Evaluate telesales calls to ensure adherence to call-handling standards, scripts, compliance, and customer experience guidelines.
• Identify quality gaps and trends impacting performance.
• Reporting & Recommendations
• Prepare regular quality performance reports for Telesales Management.
• Provide actionable recommendations to improve sales conversion, efficiency, and customer experience across CRM systems.

3
.
Quality Assurance Support

• Enforce QA processes and standards to ensure consistent and uncompromised service delivery.
• Partner with compliance and training teams to align QA practices with business objectives.

4
.
Process Design & Improvement

• Design, update, and document quality and compliance processes as business needs evolve.
• Proactively recommend process enhancements that improve agent productivity and customer experience.

5
.
Industry Trends & Benchmarking

• Stay informed on emerging call center QA practices, tools, and technologies.
• Benchmark against best practices to introduce innovative strategies that strengthen customer trust and loyalty.

6
.
Surveys & Feedback

• Conduct customer and agent satisfaction surveys to assess experience and gather insights.
• Recommend corrective actions to address recurring concerns.
• Coaching & Insights
• Partner with team leaders to coach telesales representatives using QA insights.
• Deliver feedback sessions that are constructive, supportive, and performance driven.

Experience/ Skills & Competencies/ Licences & Certifications/ Education Required

• Diploma in a relevant field (Business, Communication, Customer Service, or related)
• Over 2-3 years' experience as a Telesales Representative QA experience will be an added advantage
• Sales-focused, customer-centric and diligent.
• Exceptional writing and communication skills.
• In-depth understanding of M-KOPA business.
• Data analysis capability and ability to influence data-driven decisions.
• Should be self-motivated & able to demonstrate a drive for results with a professional approach.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

Company Description

Hexa kimya is a Turkish based company with a branch at Nairobi as East Africa Branch. After 3 years operation in East Africa market , now we are a reputable supplier of chemicals for big manufacturers at this region.

Role Description

This is a full-time on-site role for a Quality Control Specialist located in Nairobi County, Kenya. The Quality Control Specialist will be responsible for performing day-to-day quality control activities, sampleing, anaylizing, documenting , preparing COAs, reporting, , conducting quality audits, and implementing quality management procedures. The role involves monitoring and inspecting products, identifying and reporting any quality issues, and working collaboratively with other departments to maintain high standards of quality assurance.

Qualifications

• Skills in Quality Control, Quality Assurance, and Quality Management
• Experience in conducting Quality Audits
• Excellent attention to detail and analytical skills
• Strong problem-solving abilities
• Effective communication and collaboration skills
• Bachelor's degree in Chemistry, Biology, Engineering, or a related field is preferred

• Develop and refine detailed cleaning and sanitation procedures for diverse commercial environments.
• Conduct virtual quality assurance checks and audits of cleaning services provided in various locations.
• Train and guide on-site cleaning teams remotely on best practices and company standards.
• Analyze cleaning performance data and identify areas for improvement.
• Prepare detailed reports on cleanliness assessments, identifying any deficiencies and recommending corrective actions.
• Ensure compliance with all relevant health, safety, and environmental regulations.
• Source and recommend appropriate cleaning supplies and equipment for different operational needs.
• Maintain an up-to-date knowledge of industry trends and advancements in cleaning technologies.
• Collaborate with facility managers and operations teams to ensure seamless service delivery.
• Respond promptly to client feedback and address any sanitation-related concerns.

• Proven experience in professional cleaning, sanitation, or a related facility management role.
• Strong understanding of cleaning chemicals, equipment, and techniques.
• Excellent observational skills and a meticulous attention to detail.
• Proficiency in using digital tools for communication, reporting, and data analysis (e.g., video conferencing, spreadsheets, project management software).
• Ability to work independently and manage time effectively in a remote setting.
• Strong written and verbal communication skills.
• Demonstrated ability to develop and implement standard operating procedures.
• A proactive and solutions-oriented mindset.
• Knowledge of health and safety regulations in a commercial context is a plus.
• A dedicated home office space with reliable internet connectivity.

Role Description

This is a full-time on-site role for a Quality Assurance Specialist located in Nakuru, Kenya. The Quality Assurance Specialist will be responsible for implementing and managing quality assurance processes, conducting quality audits, ensuring adherence to Good Manufacturing Practice (GMP), and overseeing quality management systems. The role involves day-to-day tasks such as monitoring quality control procedures, preparing quality reports, and collaborating with other departments to maintain high quality standards.

Qualifications

• Experience in Quality Control and Quality Assurance
• Knowledge of Quality Management Systems and Good Manufacturing Practice (GMP)
• Proficiency in conducting Quality Audits
• Strong attention to detail and analytical skills
• Excellent communication and teamwork abilities
• Bachelor's degree in a related field such as Quality Management, Engineering, or a scientific discipline
• Prior experience in a quality assurance role is preferred

About Wise & Agile Solutions

At Wise & Agile Solutions, we empower organizations to streamline operations, embrace innovation, and deliver measurable results through technology. Our focus is on building smarter, faster, and scalable solutions, often blending AI-driven tools with practical business processes.

We are seeking a Business Analyst + Tester who can bridge the gap between requirements gathering and quality assurance. This hybrid role is ideal for someone who thrives on detail, understands user needs, and ensures flawless delivery of technology solutions.

Responsibilities

Requirements & Analysis

• Collaborate with stakeholders to gather, analyze, and document business requirements.
• Write clear, concise, and testable requirements and user stories.
• Assist in creating acceptance criteria and ensuring full coverage of functionality with QA.

Testing & Quality Assurance

• Support QA by validating functional coverage of requirements.
• Execute test cases (functional, regression, and integration) prepared by the QA team.
• Ensure delivered features align with documented requirements.
• Report, track, and retest defects with precision.
• Participate in UAT (User Acceptance Testing) and coordinate with end users.

AI & Automation Alignment

• Use AI-assisted tools for writing requirements, test scenarios, and documentation.
• Gain hands-on exposure to AI-based product testing.
• Contribute to AI-related projects by clarifying requirements and validating functionality.
• Skills & Qualifications
  Proven experience as a Business Analyst or in a hybrid BA/QA role.
• Strong understanding of SDLC, Agile methodologies, and QA practices.
• Experience in writing user stories, business requirements, and acceptance criteria.
• Ability to execute test cases and validate business flows effectively.
• Familiarity with defect management and bug tracking tools (e.g., , Jira, Azure DevOps).
• Comfort with AI tools for documentation and analysis.
• Strong analytical, problem-solving, and communication skills.
• Ability to work collaboratively with cross-functional teams (Product, QA, Dev, Stakeholders).
• Nice-to-Have
  Experience with low-code/no-code platforms and testing workflows.
• Basic SQL or data querying skills to validate backend workflows.
• Understanding of API testing and integration scenarios.
• Awareness of automation testing concepts (not primary responsibility).
• Experience in SaaS or startup environments.
• Certification in Business Analysis (CBAP, CCBA) or ISTQB (Foundation).

Why Join Us?

At Wise & Agile Solutions, you'll be more than just part of the process—you'll be at the core of shaping client success through innovation and agility. You'll gain hands-on experience with cutting-edge tools, collaborate with diverse teams, and directly see the impact of your work on real-world business transformation.

• Develop and implement comprehensive quality assurance policies and procedures for all cleaning and sanitation services.
• Conduct regular remote inspections and audits of service delivery, using checklists and reporting tools.
• Analyze service performance data, identify trends, and implement corrective actions to address deficiencies.
• Develop and deliver remote training programs for cleaning staff on quality standards, safety protocols, and best practices.
• Monitor client feedback and satisfaction levels, proactively addressing any concerns.
• Ensure compliance with all relevant health, safety, and environmental regulations.
• Maintain detailed records of quality assurance activities, audits, and training.
• Collaborate with operational managers to continuously improve service quality and efficiency.
• Stay up-to-date with the latest innovations and best practices in the cleaning and sanitation industry.
• Prepare regular quality reports for senior management.

• Proven experience in a Quality Assurance or Management role, preferably within the cleaning, hospitality, or facilities management sectors.
• In-depth knowledge of cleaning and sanitation techniques, hygiene standards, and relevant regulatory requirements.
• Strong understanding of quality management systems and audit processes.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional organizational and time management abilities, with the capacity to manage tasks remotely.
• Proficiency in using quality management software and standard office applications.
• Strong communication, interpersonal, and training skills.
• Ability to work independently and motivate a remote team.
• A relevant certification in Quality Management or Sanitation is highly desirable.
• Bachelor's degree in a related field or equivalent practical experience.