38 Assistant Manager jobs in Kenya

STRICTLY FOR INTERNAL APPLICANTS

Job Summary
We are seeking a detail-oriented and proactive professional to provide verification and administrative support to our Workplace Banking Schemes. The role will be responsible for processing monthly loan repayments, reconciling loan book balances against received payments, verifying invoices, and preparing arrears reports. The successful candidate will also ensure timely and accurate recovery uploads, while upholding compliance and safeguarding the integrity of the loan portfolio to support effective business decision-making.

Key Responsibilities
The Incumbent will report to the Workplace Banking Lead and will be responsible for:

• Ensuring timely and accurate processing of monthly loan repayment schedules and funds application.
• Performing real-time reconciliation of repayment schedules to identify dropped or under-booked loans, and engaging Scheme Loan Administration Officers for corrective action.
• Preparing timely reports on dropped loans, establishing root causes, and escalating for recovery in collaboration with the Early Recoveries team.
• Monitoring and following up on payments due from scheme companies, maintaining a monthly tracker of receipts and applications, and ensuring prompt reconciliation.
• Escalating first-installment defaults to the Manager for timely intervention to caution early arrears.
• Executing rollovers, restructures, and re-ages for qualifying check-off loans to prevent regression.
• Overseeing Workplace Banking General Ledger (WPB GL) reconciliations to ensure accuracy and completeness.
• Facilitating refunds, correction of misrouted funds, and other payments to maintain a nil balance in General Ledger suspense accounts.
• Reconciling schedules for salary processing for the Government of Kenya.
• Following up payments from existing customers who migrate to employers without a Memorandum of Understanding (MoU) to ensure continued remittance.
• Ownership and follow through for resolution of customers who have disputed deductions and other queries relating to Scheme Loan administration.
• Working closely with Workplace Banking Relationship Managers and Scheme Loan Administration Officers to ensure strong portfolio performance, with close monitoring of portfolio at risk (PAR) and non-performing assets (NPA).
• Assisting in verifying invoices, booking templates, refunds, and reconciliations submitted by Scheme Loan Administration Officers.
• Monitoring disbursement reports to identify loans not progressed for invoicing, ensuring timely resolution of risks arising from delayed clearance letters.
• Identifying and escalating risks associated with the allocated portfolio, recommending mitigation actions to the Manager for further action.
• Conducting routine checks of loan applications to detect anomalies and ensuring compliance.
• Holding bi-weekly portfolio health review meetings with Relationship Managers and Scheme Loan Officers to highlight risks and recommending interventions.
• Report potential and actual money laundering risks, including suspicious transactions, in line with AML policies and procedures.
• Taking primary responsibility for identifying, managing, and minimizing inherent and potential risks.
• Demonstrating commitment to the Bank's Pamoja culture by fostering teamwork, supporting colleagues, and contributing to branch and Bank goals.

Qualifications And Competencies

• Bachelor's degree from a recognized institution.
• Minimum of 3 years' experience in the Banking Industry, with solid exposure to product knowledge, portfolio management, scheme loan administration, and risk management.
• Strong understanding of the Banking Act and the regulatory framework governing the financial services industry.
• Demonstrated ability to apply financial knowledge and analytical skills to drive business goals.
• Proven capability in identifying, assessing, and mitigating potential and inherent risks.
• Proficiency in banking systems and office management tools, with advanced Excel expertise and hands-on experience handling large datasets.
• Commercial awareness with the ability to spot and capitalize on business opportunities.
• Strong relationship-building skills, with the ability to establish and maintain effective professional networks.
• High level of resilience, passion, and drive to deliver results in dynamic and challenging environments.
• Excellent interpersonal skills with the ability to engage stakeholders at all levels.
• Strong problem-solving and decision-making skills.
• Keen attention to detail with strong analytical capabilities.
• Exceptional oral and written communication skills.

If you believe you meet the above requirements log onto our and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 11th September 2025.

Job Purpose
The role holder will assist the Company Secretary and Group Executive Office to ensure that the Group Companies comply with the relevant laws and regulations and best practice in corporate governance

Key Responsibilities
Company Secretarial Support:

• Assist in coordinating and organizing Board and Committee meetings, including scheduling, draft agenda preparation, preparation of board packs, and follow-up post meeting actions
• Management of action items after each meeting and monthly follow up
• Maintain statutory registers, corporate records, and databases for all group entities.
• Prepare draft board resolutions as required for circulation for approval.
• Assist in the general meeting management for various entities

Governance And Compliance

• Quarterly reporting on compliance with corporate governance laws and internal policies for regulated entities
• Assist with compliance reporting and disclosures required by stakeholders and regulators.
• Conduct research and analysis on evolving laws, Bills, and regulations securities regulations, and governance trends.
• Governance Audit and Legal & Compliance Audits coordination and follow up on recommendations and action

Stakeholder Coordination

• Liaise with internal departments, auditors, external legal advisors, partners and assist with due diligence requests.
• Support projects that require input from Company Secretary office
• Assist with shareholder engagement, and ethical framework reporting.

Documentation And Reporting

• Prepare draft annual CMA reporting submissions, Corporate Governance statements, Directors' remuneration report, and manage documentation related to corporate actions, director appointments/resignations, and changes to company structure.
• Support the drafting and submission of annual reports, board evaluations, and related disclosures.
• Maintain accurate updated records for Directors for all entities supported including
• Maintain up to date Training and Conflicts registers

Skills And Qualifications

• Qualified practicing Company Secretary (CS) with a professional certification in company secretarial; LLB or additional governance certifications preferred.
• 3–5 years of relevant experience in a corporate secretarial or governance function, experience in the banking sector is preferred
• Strong knowledge of Companies Act, CMA regulations, CBK Prudential Guideline on Corporate Governance and other relevant statutory frameworks.
• Excellent drafting, communication, and organizational skills.
• High attention to detail with the ability to manage multiple priorities.
• Proficiency in MS Office

Personal Attributes

• Analytical skills with attention to detail
• Excellent organizational skills and ability to prioritize tasks; be self-driven
• Ability to communicate effectively and confidently with stakeholders at senior levels
• Discreet and ethical with a strong sense of responsibility and integrity and ability to maintain confidentiality
• Strength of character and personal presence to be able to influence senior management and operate effectively at senior levels
• Proactive and self-motivated, with strong problem-solving abilities.
• Collaborative and able to work with cross-functional teams.

If you believe you meet the above requirements log onto our

and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 1st September 2025.

The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees.

Responsibilities

• Build effective relationships with associates, peers and supervisor to develop a high performing team
• Analyze reporting and business trends to make strategic decisions to drive results
• Directly supervise the business, ensuring, and maintaining high quality standards
• Consistently assess and provide ongoing performance feedback to all levels of team members

Qualifications

• Minimum high school education or equivalent
• 2+ years' of retail or equivalent management experience
• Strong verbal or written communication skills

Hiring for Assistant Manager Accounts & Procurement

Location- Kenya Nairobi

Qualification-Bcom

Industry-Manufacturing

Exp- 2Years

Key Skills AP, AR , GST ,procurement processes, Credit Control ,taxation and statutory compliance, Month end Closing.

Job Description/Requirements
ABOUT THE COMPANY

We're a fast-growing bank in Kenya that operates on ethical, interest-free banking principles and are part of a major global financial group. We've been expanding steadily with multiple new branches across key cities and offer a mix of retail, business and insurance products tailored to diverse customer needs. Our digital banking platform and mobile app make it easy for customers to access services anytime, anywhere.

Job Summary
Our client, a fast-growing bank in Kenya that operates on ethical, interest-free banking principles and is part of a major global financial group, is seeking to hire an Assistant Manager, Product Audit within their Internal Audit Department. Reporting to the Manager, Consumer & Corporate Banking Audit, this role is based in Nairobi and sits within a dynamic team supporting the bank's strategic objectivesJob Purpose (Brief summary of why the job exists)The Assistant Manager, Credit Audit, will support the Manager in executing reviews related to reviews focused on banking products and related processes. This position plays a pivotal role in assessing adherence to internal controls, policies, and regulatory requirements to mitigate risks and enhance operational efficiency within the product portfolio. The role holder will also perform routine and non-routine internal audits, investigations, procedures/ policies review, project participation and other administrative assignments.

Responsibilities
Assist the Manager in planning and executing audits of consumer and corporate banking products to ensure compliance with internal policies, regulatory requirements, and industry best practices.Performs a survey of functions and activities in assigned areas to determine the nature of operations and the adequacy of the system of control to achieve the objectives of the audit assignment. Liaise with product development, credit, operations, and risk teams to understand product features and associated risks.Prepares the audit plan and the audit work program for the assigned audit in line with department standards. Conduct audit reviews of consumer and corporate banking products to ensure compliance with internal policies, regulatory requirements, and industry best practices.Evaluate the effectiveness of controls over product management, development, pricing, and delivery.Identify operational risks and control weaknesses within product processes and recommend appropriate mitigation measures.Maintain audit working papers and documentation in accordance with internal audit standards and methodologies.Manage the individual audit assignments to ensure that professional standards are maintained and all assigned audit steps are executed within the approved time budget.Make presentations to the management during and after the audit, to discuss observations and recommend corrective action to improve operations. Prepare detailed audit reports outlining findings, risks, and recommendations for management actionMaintain a positive relationship with key stakeholders. Provides input for the revision of audit programs/review approach to achieve specific objectives in a more effective/efficient manner.Follow up with the auditee to get an update on the audit action plan and appraise the adequacy of corrective actions taken to mitigate the risks.Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.Cultivate a culture of learning and development; seek coaching and mentoring from supervisors to enhance their skills and capabilities.Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department. Stay updated on emerging risks, regulatory changes, and best practices in banking product management and audit.Advise management on new developments that affect the Bank's product portfolio and provide a solution proactively. Leverage technology solutions, including AI, to enhance IA's efficiency and effectiveness. All the above accountabilities include, but are not limited to, any additional/new tasks or responsibilities assigned by the line Manager.Dimensions / Context (scope of the job – responsibility for managing)Financial - Impact on results: "department budget, cost of operation, sales margin, operating income, staff headcount".Non-Financial – To manage internal audit assignments and ensure that engagements are performed in a systematic, disciplined manner and with due professional care and efficiency within a defined time frame. Job Complexity/JudgmentAbility to plan and execute the engagements to achieve the audit objectives.Ability to perform engagements in a systematic, disciplined manner and with due professional care and efficiency within a defined time frame. Ability to liaise with auditees and advise on corrective action.Ability to review and analyse the results arising from assignment planning, testing performed and identifying the cause of system failures, potential effects and the action necessary to remedy situations.Ability to work independently and as part of a team, managing multiple priorities under tight deadlines.Key Relationship (Internal & External)Internal interactionsWithin the Department- Manager, Consumer & Corporate Banking Audit, Head of Audit, and Other Audit Team members.Within the Bank- Staff and Supervisory/Middle management of Audited unitsExternal interactions: External Auditors & Group Internal Auditors, etc.Job SpecificationEducationBachelor's Degree + Professional Certificate (CA/CPA/CIA/CISA equivalent qualification is an added advantage).Training/ SkillsProficient in MS Office and audit management software.Work ExperienceMinimum of 3-5 years of audit experience in audit, risk management, or banking operations, with exposure to product audit or related areas, preferably within a banking or financial institution.CompetenciesBehavioural: Excellent analytical, problem-solving, and report-writing skills. Effective communication and interpersonal skills to interact with various stakeholders, Customer Focus and Assertiveness.Core technical (knowledge and skills): Good understanding of banking products, credit risk, and regulatory environment in Kenya.Sharia: Fundamentals of Islamic Banking, Islamic Financing Banking ProductsOrganization Reporting RelationshipReporting to: Manager, Consumer & Corporate Banking AuditSubordinates:

NILOther positions in the same unit: None

Required Skills
Credit auditing, Accounting, Analytics, Financial analysis, Financial analytics and forecasting, Compliance, Auditing of accounts, Internal control

Required Education
Bachelor's degree

Job Title:
 Assistant Manager – Customer Experience

Location:
 Rafiki Microfinance Bank - Head Office

Department:
Marketing, PR & Customer Experience

Reports To:
Senior Manager Marketing, PR & Customer Experience

Job Summary:
  Responsible for standardizing customer experience across the microfinance bank network to ensure that the team offers top level and efficient service to internal and external customers.

Key Responsibilities:

·   Develop and implement department processes, policies, and procedures to ensure maximum efficiency.

·   Oversee the achievement and maintenance of agreed customer service levels and standards.

·   Develop and monitor Customer Service performance indicators – customer satisfaction index, mystery shopping index, SLAs, TAT standards and provision of weekly and monthly reports.

·   Generate strategic insights from Voice of the Customer studies/surveys done at all customer touch points to improve on product experience.

·   Oversee key processes related to the collection of complaints and general customer feedback and ensure closure.

·   Management of the contact center: Monitor daily call volumes and work flows to ensure timely and effective responses to phone calls, and emails.

·   Train on customer service best practice.

·   Communicate feedback regarding service failures/customer concerns to the top management of the organization.

·   Ensure bi-weekly update of the escalation matrix to drive efficiency.

·   Any other official duty as may be assigned by supervisor.

Qualifications:

1.   Bachelor's degree from a recognized institution in Marketing or a business-related field.

years working experience.

Skills and Competencies:

·   Communication skills

·   Interpersonal skills

·   Problem Solving

·   Analytical

·   Self-Driven

·   Professionalism

·   Innovation

·   Quick thinker

·   Results oriented

·   Computer skills

·   Emotional Intelligence; Dynamic, individual with the ability to work under pressure.

How to Apply

Interested candidates are requested to send their cover letter

and CV to

quoting the position applied for on the e-mail subject on or before 12
th
September 2025
at 5:00pm.

• Assist the Store Manager in the day-to-day operations of the retail store.
• Provide excellent customer service, addressing customer needs and resolving issues effectively.
• Supervise and motivate a team of retail associates, ensuring high performance and adherence to company policies.
• Manage inventory, including stock counts, receiving, and merchandising.
• Drive sales performance by implementing sales strategies and achieving store targets.
• Ensure the store is well-maintained, organized, and visually appealing.
• Handle cash and credit transactions accurately.
• Assist with staff scheduling, training, and performance reviews.
• Contribute to remote administrative tasks as assigned, such as report generation or inventory reconciliation.
• Uphold the brand image and ensure compliance with all company standards.

• Previous experience in a retail management or supervisory role.
• Strong understanding of retail operations, sales techniques, and customer service principles.
• Excellent leadership, team management, and interpersonal skills.
• Ability to work effectively both in-store and remotely.
• Proficiency in point-of-sale (POS) systems and basic computer applications.
• Strong organizational and time management skills.
• A positive attitude and a commitment to customer satisfaction.
• Ability to work flexible hours, including weekends and holidays.

SUMMARY OF THE ROLE

Jotun Kenya is looking for a dynamic and results- driven Logistics and Warehouse Assistant Manager to manage our Logistics and Warehouse operations.

In this pivotal role, you will lead and elevate our logistics and warehouse function by enhancing its developments based on Jotun's values and in accordance with local, regional, segment, and corporate objectives and guidelines. Your leadership will be key in ensuring achievement of overall objectives related to safety, profitability, competitiveness, customer satisfaction, service, and quality.

This position is based in Nairobi, Kenya and reports to the Logistics and Warehouse Manager.

Responsibilities:

• Lead the Warehouse and Logistics team in line with Leadership Expectations and tools to develop, coach, and guide its members to ensure a workforce that is competent, engaged, and enabled to meet Jotun's current and future needs.
• Lead the Warehouse and Logistics team function by implementing and monitoring procedures and guidelines to ensure that Warehouse and Logistics activities are compliant with local laws and regulations, ISO 9001, ISO14001 and ISO 45001, Jotun Operations System, and Jotun's HSEQ Management system.
• Responsible for implementing, monitoring and enforcing the HSEQ management system across the organization.
• Initiate, drive, and follow up continuous improvement activities by implementing the Jotun Operations System and follow up through agreed KPIs.
• Run efficient freight and warehouse tenders and research and suggest cost-effective shipping methods in cooperation with Purchasing.
• Set transportation operations guidelines, monitor delivery performance, review and approve transportation contracts, and advise on delivery improvements.
• Responsible for CSD (Customer Service Department), purchasing, and logistics teams to maintain the right stock levels, and arrange stock counting and activities to ensure correct inventory is displayed in the system.
• Manage warehouse operations like receiving and picking, quality control, and expiry date follow-up.
• Maintains the physical condition of the warehouse by planning and implementing optimal layouts, inspecting equipment, issuing work orders for repair, and requisitions for replacement.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Qualifications:

• At a minimum, a bachelor's or master's degree in Logistics and Supply Chain Management/ Operations Management/ Business Administration.
• 5 to 7 years' experience in a Supply Chain/ Logistics and Warehouse role, and a minimum of four years of proven leadership experience in logistics, warehousing, and supply chain operations.
• Familiarity with Health, Safety, Environment, and Quality standards and regulations in Kenya, and the ability to implement and monitor company-wide compliance programs.
• Well conversant with end-to-end freight/customs procedures and regulations in Kenya.
• Demonstrated expertise in inventory control, distribution and procurement/ purchasing processes.
• Must be currently residing and legally authorized to work in Kenya.

Personal Qualities ideal for this position:

• Acts on own initiative, makes things happen and accepts responsibility for the results.
• Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
• Executes plans with commitment and determination; achieves high quality results.
• Uses a methodical and systematic approach; plans ahead, defines clear priorities.
• Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments.
• Communicates in a clear, precise, and structured way; speaks with authority and conviction; presents effectively.
• Capable of handling dynamic environments, resolving issues quickly, and adapting to changing priorities and business needs.

What We Offer:

• Competitive compensation and benefits.
• Personal and Career development opportunities through on-the-job training and in-house learning opportunities across multiple disciplines and geographies.
• Access to leaders who focus on engaging and enabling their teams, proven by consistently high employee feedback scores globally.
• A supportive and inclusive company culture where you can be your authentic self.
• A fun working environment.

POSITION INFORMATION

Company:

Jotun Kenya Limited

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE ):

WHO WE ARE

Jotun's story in the MEIA region (Middle East, India and Africa) began in 1962 and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

Jotun Kenya Limited., established in 2014, is one of the key markets within the MEIA region. With a sales office, warehouse and a rapidly growing team, we aim to further strengthen Jotun's position in Kenya through ambitious market growth plans that focus on innovation, efficiency and profitability.

Visit our Career Page to know more about life at Jotun.

Jotun's company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.

If you think that this role is what you could be doing next, apply now