What Virtual Assistant Jobs are in Kenya?

Showing 10 Virtual Assistant jobs in Kenya

Virtual Assistant for Retail Business Owner

50300 Bungoma / Remote  KES30,000 - KES80,000 per month  help_outline Placements24

Posted 13 days ago

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Job Description

contractor
About the Role

Our client, a busy retail entrepreneur, is seeking a highly organized and proactive Virtual Assistant to provide comprehensive administrative support. This is a fully remote , contractor position, perfect for an individual who thrives on efficiency and excellent organizational skills. You will be instrumental in managing daily administrative tasks, freeing up the business owner to focus on strategic growth. Your responsibilities will span various areas, including scheduling, communication management, basic bookkeeping, and social media assistance. The ideal candidate is tech-savvy, possesses excellent communication skills, and is adept at handling a diverse range of tasks with minimal supervision. This role offers the flexibility to work from anywhere, contributing directly to the success of a growing retail venture. The position is conceptually based in Bungoma, KE , but is performed remotely.

Key Responsibilities
  • Manage and organize the business owner's calendar, including scheduling appointments, meetings, and travel arrangements.
  • Handle email correspondence, filter messages, and respond to routine inquiries.
  • Perform data entry and maintain organized digital filing systems.
  • Assist with basic bookkeeping tasks, such as invoicing, expense tracking, and payment processing.
  • Conduct online research on various topics as needed by the business owner.
  • Manage and update social media profiles, including scheduling posts and engaging with followers.
  • Prepare documents, reports, and presentations as required.
  • Handle customer inquiries via email or social media platforms.
  • Liaise with suppliers, clients, and other stakeholders on behalf of the business owner.
  • Maintain confidentiality of all business information.
Requirements
  • Proven experience as a Virtual Assistant, Administrative Assistant, or in a similar support role.
  • Excellent organizational and time management skills.
  • Proficiency in common office software (e.g., Microsoft Office Suite, Google Workspace).
  • Experience with calendar management and scheduling tools (e.g., Calendly, Outlook Calendar).
  • Familiarity with social media platforms and scheduling tools (e.g., Buffer, Hootsuite).
  • Basic understanding of bookkeeping principles and software (e.g., QuickBooks, Xero) is a plus.
  • Strong written and verbal communication skills.
  • Ability to work independently, prioritize tasks, and meet deadlines.
  • Tech-savvy with the ability to quickly learn new software and tools.
  • Must have a reliable computer, stable internet connection, and a dedicated workspace.
Benefits

As a contractor , you will enjoy the flexibility of setting your own hours within the agreed-upon scope of work. This fully remote position offers the freedom to work from any location. You will gain valuable experience supporting a retail business owner and contribute directly to their success. The compensation is competitive based on experience and the scope of services provided. This is an excellent opportunity for an organized and self-motivated individual to build their freelance career. You will develop a diverse skill set across administrative, communication, and operational support functions.

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Remote Virtual Assistant (Hospitality Focus)

60200 Kitale / Remote  KES30,000 - KES80,000 per month  help_outline Placements24

Posted 18 days ago

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Job Description

part-time
About the Role Our client, a growing hospitality consultancy firm, is seeking a proactive and detail-oriented Remote Virtual Assistant to provide comprehensive administrative and operational support. This fully remote position is ideal for an organized individual with a strong understanding of the hospitality industry. You will be responsible for managing schedules, coordinating communications, preparing reports, and assisting with various administrative tasks to ensure the smooth functioning of our client's business operations. The successful candidate will be adept at working independently, managing their time effectively, and utilizing various digital tools to maintain efficiency. We are looking for a reliable and resourceful assistant who can adapt quickly to the needs of a dynamic business and contribute to client success from a remote location. This role offers a significant opportunity to gain exposure to the business side of the hospitality sector.Key Responsibilities
  • Manage and organize calendars, scheduling appointments and meetings for executives and consultants.
  • Handle incoming and outgoing communications, including emails, phone calls, and correspondence.
  • Prepare and format documents, presentations, reports, and spreadsheets.
  • Conduct online research and compile information as needed.
  • Assist with travel arrangements and booking logistics for clients and staff.
  • Maintain organized digital filing systems and databases.
  • Support with social media management and content posting.
  • Handle customer inquiries and provide information about services.
  • Assist with invoicing and basic bookkeeping tasks.
  • Contribute to the smooth operation of administrative functions within the firm.
Requirements
  • Proven experience as a Virtual Assistant or in an administrative support role.
  • Excellent organizational and time management skills.
  • Strong written and verbal communication abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
  • Familiarity with various virtual assistant tools and software (e.g., Trello, Asana, Zoom).
  • Knowledge of the hospitality industry is highly desirable.
  • Ability to work independently with minimal supervision.
  • High level of discretion and confidentiality.
  • Reliable internet connection and a dedicated home office space.
  • Adaptability and willingness to learn new skills.
Benefits
  • Flexible part-time remote work schedule.
  • Competitive hourly rate.
  • Opportunity to work with a reputable hospitality consultancy.
  • Gain valuable experience in the business aspects of the hospitality industry.
  • Professional development and skill enhancement.
  • Collaborative virtual team environment.
  • Work from the convenience of your own home.
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Remote Real Estate Virtual Assistant

10100 Embu / Remote  KES30,000 - KES80,000 per month  help_outline Placements24

Posted 14 days ago

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Job Description

full-time
About the Role Our client, a forward-thinking real estate agency dedicated to leveraging technology for superior client service, is seeking a highly organized and proactive Remote Real Estate Virtual Assistant. This is a fully remote, **Yes**, position where you will provide essential administrative and operational support to our real estate agents, enabling them to focus on client-facing activities and closing deals. You will be instrumental in managing schedules, coordinating property listings, handling client communications, and streamlining various back-office tasks. The ideal candidate is a self-starter with exceptional organizational skills, a keen eye for detail, and a strong understanding of real estate processes. This role requires excellent communication abilities and proficiency with various digital tools. You will be a crucial link in our efficient, remote-first operational model, ensuring smooth transactions and excellent client experiences. We are committed to providing a flexible and supportive remote work environment. Key Responsibilities
  • Manage and schedule appointments, client meetings, and property showings for real estate agents.
  • Prepare and process real estate listings, ensuring all information is accurate and up-to-date on relevant platforms.
  • Coordinate communication between clients, agents, lawyers, and other parties involved in transactions.
  • Maintain and update client databases (CRM) with contact information, property preferences, and transaction details.
  • Assist with the creation and distribution of marketing materials, such as flyers, email campaigns, and social media posts.
  • Handle administrative tasks including document management, filing, and data entry with precision.
  • Conduct online research for property comparables, market trends, and neighborhood information.
  • Provide general administrative support and troubleshoot issues as they arise in a remote setting.
  • Ensure seamless communication flow and follow-up on pending tasks to facilitate transaction progress.
Requirements
  • Proven experience as a Virtual Assistant, Administrative Assistant, or in a similar role, preferably within the real estate industry.
  • Excellent organizational and time management skills, with the ability to multitask effectively.
  • Proficiency in using CRM software, MLS systems (if applicable), and general office productivity suites (e.g., G Suite, Microsoft Office).
  • Strong written and verbal communication skills.
  • Self-motivated and able to work independently with minimal supervision in a remote environment.
  • High attention to detail and accuracy in all tasks.
  • Reliable internet connection and a dedicated workspace conducive to remote work.
  • Basic understanding of real estate terminology and transaction processes is advantageous.
  • Tech-savviness and willingness to learn new software and tools quickly.
Benefits This is a fully remote **Yes** position offering flexibility and work-life balance. A competitive salary is provided, along with opportunities for performance-based bonuses. Access to online training and professional development resources is available to enhance your skills. Our client fosters a supportive and inclusive remote team culture, encouraging collaboration and idea sharing. You will gain valuable experience in the operational side of a modern real estate agency. This role is perfect for someone seeking a stable, remote career in the real estate sector.
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Remote Nanny and Virtual Learning Assistant

11200 Nyeri / Remote  KES30,000 - KES80,000 per month  help_outline Placements24

Posted 20 days ago

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Job Description

contractor
About the Role

Our client is seeking a compassionate and organized Remote Nanny and Virtual Learning Assistant to provide comprehensive support to families with young children. This is a fully remote role, designed for individuals who can offer both direct childcare assistance and educational support via virtual means. You will work closely with families to ensure their children receive attentive care and engage effectively with their remote learning activities. This position requires a blend of nurturing childcare skills and an understanding of early childhood education principles, adapted for a remote context. The ideal candidate is proactive, reliable, and passionate about supporting children's growth and development. This unique opportunity in Nyeri, Nyeri, KE allows you to leverage your skills in a flexible, home-based role.

Key Responsibilities
  • Provide virtual supervision and engagement for children while parents attend virtual meetings or focus on work tasks.
  • Assist children with their remote learning tasks, including navigating online platforms, completing assignments, and participating in virtual classes.
  • Organize and facilitate age-appropriate educational activities, crafts, and games that can be done at home.
  • Offer emotional support and encouragement to children, fostering a positive learning and development environment.
  • Communicate effectively with parents regarding the child's day, progress, and any concerns.
  • Help establish and maintain daily routines, including virtual class schedules and break times.
  • Ensure a safe and stimulating environment for children within their home setting, even when supervising remotely.
  • Proactively identify and suggest ways to enhance the child's learning and developmental experience.
Requirements
  • Previous experience in childcare, nannying, or early childhood education is essential.
  • Demonstrated ability to engage children in educational activities and assist with schoolwork.
  • Familiarity with common virtual learning platforms and technologies is a plus.
  • Excellent interpersonal and communication skills, with the ability to build rapport with both children and parents.
  • High level of responsibility, reliability, and punctuality.
  • Ability to work independently and manage time effectively in a fully remote setting.
  • A patient, nurturing, and creative approach to childcare and education.
  • Must have a reliable internet connection and access to a device for virtual communication and supervision.
  • Must be legally eligible to work as a Contractor in Nyeri, Nyeri, KE .
Benefits

This Contractor position offers a highly flexible, fully remote work arrangement, allowing you to set your own hours within agreed-upon family needs. You will receive a competitive remuneration package based on experience and the scope of services provided. This role offers the unique benefit of working directly with families, providing personalized support from a remote location. Our client values your expertise and offers opportunities to gain diverse experience across different family settings. Join a network of professional caregivers and educators, and make a tangible difference in the lives of children and families in Nyeri, Nyeri, KE . This is an excellent opportunity for independent professionals seeking flexible, fulfilling work.

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Remote Appliance Repair Technician - Virtual Assistance

00200 Mlolongo / Remote  KES30,000 - KES80,000 per month  help_outline Placements24

Posted 11 days ago

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Job Description

part-time
About the Role

Our client, a modern appliance service provider, is seeking a resourceful Remote Appliance Repair Technician to join their innovative virtual assistance team. This is a fully remote position focused on providing expert guidance to customers who are troubleshooting and attempting minor repairs on their home appliances themselves. You will leverage your extensive knowledge of appliance mechanics and electronics to guide customers via video calls, phone support, and detailed instructions. This role requires exceptional diagnostic skills and the ability to communicate complex technical information clearly and simply. If you are passionate about helping people and excel in a remote, customer-facing role, this is a fantastic opportunity to utilize your repair expertise in a unique way.

Key Responsibilities
  • Provide remote technical support and guidance for appliance troubleshooting and minor repairs (e.g., refrigerators, washing machines, ovens).
  • Guide customers through diagnostic steps via video calls, phone, or chat to identify appliance issues.
  • Instruct customers on safe and effective methods for performing simple repairs or part replacements.
  • Educate customers on basic appliance maintenance to prevent future problems.
  • Document customer interactions, diagnosed issues, and resolutions accurately.
  • Maintain an up-to-date knowledge base of common appliance problems and their solutions.
  • Escalate complex issues that cannot be resolved remotely to appropriate on-site service teams.
  • Provide feedback on common customer issues to help improve product design and user manuals.
  • Ensure a positive and supportive customer experience throughout the interaction.
  • Stay current with emerging appliance technologies and repair techniques.
Requirements
  • Proven experience as an Appliance Repair Technician or in a similar hands-on technical repair role.
  • In-depth knowledge of the mechanics, electronics, and common fault diagnosis of major home appliances.
  • Excellent diagnostic skills and the ability to guide others through troubleshooting processes.
  • Strong verbal communication skills, with the ability to clearly explain technical procedures to a non-technical audience.
  • Patience, empathy, and a strong customer service orientation.
  • Proficiency in using video conferencing tools and other remote communication platforms.
  • Ability to work independently and manage time effectively in a remote setting.
  • A reliable high-speed internet connection and a quiet, dedicated workspace are mandatory.
  • Technical training or certifications in appliance repair are highly desirable.
  • Must be comfortable providing guidance on potentially hands-on tasks for customers.
Benefits

This role offers a flexible part-time schedule with competitive compensation based on your expertise. Our client provides ongoing training and resources to support your remote work. You will have the opportunity to leverage your valuable repair skills in a cutting-edge virtual support model. The fully remote nature of this position ensures excellent work-life balance and the convenience of working from home. Join a forward-thinking company that is revolutionizing the appliance service industry by empowering customers with remote assistance.

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Virtual Classroom Assistant (Remote)

80101 Malindi / Remote  KES30,000 - KES80,000 per month  help_outline Placements24

Posted 20 days ago

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Job Description

part-time
About the Role WhatJobs Direct is seeking a dedicated and organized Virtual Classroom Assistant to join our fully remote team. Our client is committed to delivering engaging and effective online educational experiences, and this role is crucial in supporting our instructors and students within the virtual learning environment. As a remote-first organization, we offer the flexibility to perform your duties from anywhere. You will assist in managing virtual classrooms, providing technical support to students and teachers, monitoring student engagement, and helping with administrative tasks. This position requires excellent communication skills, a proactive attitude, and a strong understanding of online collaboration tools. The Virtual Classroom Assistant is essential in ensuring the smooth operation of our online classes and fostering a positive learning atmosphere. Key Responsibilities
  • Provide technical assistance to students and instructors during live virtual class sessions.
  • Monitor virtual classroom participation and engagement, alerting instructors to students needing attention.
  • Assist with the setup and management of virtual classroom tools, breakout rooms, and polls.
  • Help troubleshoot technical issues related to audio, video, and platform connectivity.
  • Support instructors with administrative tasks such as managing attendance, distributing materials, and collecting assignments.
  • Respond to student queries regarding platform usage and technical difficulties.
  • Facilitate communication between students and instructors as needed.
  • Help maintain a positive and productive virtual learning environment.
  • Prepare and organize digital resources for virtual class sessions.
  • Adhere to all company policies and procedures for remote work and data privacy.
Requirements
  • High school diploma or equivalent required; Associate's or Bachelor's degree is a plus.
  • Proven experience in a support role, preferably in an educational or customer service setting.
  • Familiarity with virtual meeting platforms (e.g., Zoom, Microsoft Teams, Google Meet) and Learning Management Systems (LMS).
  • Excellent communication and interpersonal skills, with the ability to interact professionally with students and staff.
  • Strong technical aptitude and problem-solving skills.
  • Detail-oriented and highly organized.
  • Ability to work independently and manage time effectively in a remote environment.
  • Patience and a helpful demeanor.
  • Reliable internet connection and a dedicated workspace.
  • Enthusiasm for supporting online education.
Benefits
  • Competitive hourly wage.
  • Flexible part-time schedule.
  • Fully remote work position.
  • Gain valuable experience in the online education sector.
  • Opportunities for skill development in educational technology support.
  • Work within a supportive and collaborative remote team.
  • Contribute to a positive student learning experience.
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Virtual Executive Assistant

60100 Meru / Remote  KES30,000 - KES80,000 per month  help_outline Placements24

Posted 4 days ago

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Job Description

full-time
About the Role Our client, a leading technology innovator, is seeking a highly skilled and proactive Virtual Executive Assistant to provide comprehensive administrative support to their executive team. This is a completely remote position, allowing you to contribute effectively from anywhere within Kenya. The ideal candidate will be a master of organization, communication, and problem-solving, thriving in a fast-paced, virtual environment. You will play a crucial role in ensuring the seamless operation of executive functions, managing complex schedules, and facilitating clear communication across the organization. This role demands a high degree of autonomy, reliability, and a dedication to maintaining confidentiality. If you are passionate about enabling executive success through exceptional administrative support and are comfortable navigating the demands of a remote-first workplace, we encourage you to apply for this exciting opportunity in Meru, Meru, KE . Key Responsibilities
  • Manage complex and dynamic calendars for multiple executives, including scheduling meetings, appointments, and travel arrangements, often with international stakeholders.
  • Prepare, review, and edit high-level documents, presentations, reports, and correspondence with meticulous attention to detail and accuracy.
  • Act as a gatekeeper and liaison for executives, screening calls, managing emails, and responding to inquiries professionally and efficiently.
  • Coordinate logistics for virtual meetings and events, including setting up platforms, managing invitations, and ensuring smooth execution.
  • Handle sensitive and confidential information with the utmost discretion and integrity.
  • Manage travel arrangements, including booking flights, accommodations, and ground transportation, ensuring adherence to company policies and executive preferences.
  • Process expense reports and manage reimbursements, maintaining accurate records and ensuring timely submission.
  • Conduct research, gather data, and prepare summaries to support executive decision-making and project initiatives.
  • Anticipate the needs of executives and proactively address potential issues before they arise.
Requirements
  • Significant proven experience as an Executive Assistant or Virtual Executive Assistant, ideally supporting C-level executives.
  • Exceptional organizational skills, with a demonstrated ability to manage multiple priorities and tight deadlines in a remote setting.
  • Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with project management and collaboration tools (e.g., Asana, Trello, Slack, Zoom).
  • Superior written and verbal communication skills in English, with excellent interpersonal abilities.
  • Demonstrated ability to handle confidential information with discretion and professionalism.
  • A proactive, self-motivated, and resourceful approach to tasks and problem-solving.
  • Proven ability to work independently and as part of a distributed team.
  • A reliable home office setup with a stable internet connection is essential for this fully remote role.
Benefits
  • Attractive salary package reflecting your expertise and experience.
  • The freedom and flexibility of a fully remote work arrangement.
  • Opportunities for professional growth and skill development within a leading organization.
  • Exposure to innovative projects and executive-level strategic initiatives.
  • A collaborative and supportive virtual team culture.
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Virtual Administrative Assistant - Fully Remote

30200 Eldoret / Remote  KES30,000 - KES80,000 per month  help_outline Placements24

Posted 4 days ago

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Job Description

full-time
About the Role Our client is actively seeking a highly efficient and dedicated Virtual Administrative Assistant to join their expanding team. This is a fully remote position, allowing you to work from **Eldoret, Uasin Gishu, KE** or any other location within Kenya. The successful candidate will provide essential administrative support remotely, ensuring the seamless operation of various business functions. You will be responsible for managing schedules, handling correspondence, organizing digital documents, and supporting team members across different time zones. This role demands exceptional organizational skills, strong communication abilities, and a proactive approach to problem-solving in a virtual environment. If you are a self-motivated individual with a passion for providing top-tier administrative support from the comfort of your home office, this opportunity is ideal for you. Key Responsibilities
  • Manage and organize electronic calendars and schedules for multiple team members.
  • Handle incoming and outgoing email correspondence with professionalism and efficiency.
  • Prepare and edit documents, reports, presentations, and other digital materials.
  • Organize and maintain digital filing systems, ensuring data accuracy and accessibility.
  • Conduct online research and compile information as requested.
  • Coordinate virtual meetings, including scheduling, sending invitations, and managing virtual meeting platforms.
  • Provide remote support for various administrative tasks, including data entry and database management.
  • Act as a point of contact for internal queries from clients and team members.
  • Assist with project management tasks and tracking deadlines.
  • Maintain confidentiality and security of all sensitive information.
Requirements
  • Proven experience as a Virtual Administrative Assistant, Administrative Assistant, or similar remote role.
  • Exceptional organizational and time management skills, with the ability to prioritize effectively.
  • Excellent written and verbal communication skills in English.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
  • Experience with virtual collaboration tools (e.g., Zoom, Microsoft Teams, Slack) and project management software (e.g., Asana, Trello).
  • High level of self-discipline and motivation to work independently in a remote setting.
  • Strong attention to detail and problem-solving abilities.
  • Ability to adapt to changing priorities and manage multiple tasks simultaneously.
  • Must be based in **Eldoret, Uasin Gishu, KE** or able to work remotely from Kenya.
  • High school diploma or equivalent; a college degree is a plus.
Benefits
  • Competitive salary package tailored to your experience.
  • Full remote work arrangement, offering flexibility and work-life balance.
  • Opportunities for professional development and skill enhancement.
  • Join a supportive and innovative remote team environment.
  • Utilize state-of-the-art digital tools and technologies.
  • Work from **Eldoret, Uasin Gishu, KE** with the freedom of remote work.
  • Be part of a growing organization that values employee contribution.
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Virtual Executive Assistant to Catering Director (Remote)

10200 Ongata Rongai / Remote  KES30,000 - KES80,000 per month  help_outline Placements24

Posted 20 days ago

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Job Description

full-time
About the Role Our client is seeking a highly organized, proactive, and discreet Executive Assistant to provide comprehensive administrative and logistical support to their remote Catering Director. This is a critical support role, essential for ensuring the smooth operation of the catering department from a virtual standpoint. You will manage calendars, schedule meetings, prepare correspondence, handle travel arrangements, and assist with various projects and tasks delegated by the Director. The ideal candidate possesses exceptional organizational skills, impeccable attention to detail, and the ability to multitask effectively in a fast-paced, remote environment. Strong communication and interpersonal skills are essential for interacting with internal teams, external partners, and clients. You must be proficient in various office software and comfortable leveraging technology to enhance productivity and collaboration. This role requires a high level of confidentiality, professionalism, and a commitment to providing outstanding support to our leadership team, all while working remotely. Key Responsibilities
  • Manage and maintain the Catering Director's complex calendar, scheduling appointments, meetings, and conference calls with meticulous attention to detail.
  • Prepare, proofread, and edit correspondence, reports, presentations, and other documents.
  • Coordinate domestic and international travel arrangements, including flights, accommodation, and transportation, ensuring seamless logistics.
  • Organize and prepare agendas for meetings, record minutes, and track action items to ensure follow-through.
  • Conduct research and compile information as needed for various projects and initiatives.
  • Manage and organize digital files and records, ensuring easy accessibility and confidentiality.
  • Act as a liaison between the Catering Director and internal/external stakeholders, managing communication flow effectively.
  • Handle expense reporting and other administrative tasks as assigned.
  • Anticipate the needs of the Catering Director and proactively address them to ensure efficient workflow.
  • Maintain a high level of confidentiality and discretion in all matters.
Requirements
  • Minimum of 4 years of experience as an Executive Assistant, preferably supporting senior management in the hospitality or catering industry.
  • Proven experience managing complex calendars and scheduling for multiple individuals.
  • Exceptional organizational, time-management, and multitasking skills.
  • Excellent written and verbal communication skills, with strong proofreading abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
  • Experience with virtual meeting platforms (e.g., Zoom, Microsoft Teams).
  • High level of discretion, professionalism, and reliability.
  • Ability to work independently with minimal supervision in a remote setting.
  • Proactive problem-solver with a resourceful approach.
  • Associate's or Bachelor's degree in Business Administration or a related field is a plus.
Benefits
  • Competitive annual salary of 65000 KSh.
  • Fully remote work arrangement, providing flexibility and work-life balance.
  • Opportunity to work closely with senior leadership in a dynamic industry.
  • Comprehensive health insurance coverage.
  • Paid time off and company holidays.
  • Access to professional development opportunities.
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Assistant Executive Housekeeper

Nairobi  KES30,000 - KES80,000 per month  help_outline Marriott

Posted 2 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Chiromo Lane, Nairobi, Kenya, Kenya,
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists in the oversight of the daily shift operations of Housekeeping and Laundry. Works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
**CANDIDATE PROFILE**
**Education and Experience**
+ Diploma or Degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
+ 3 to 5 years experience in a Housekeeping management position, preferably in a 5 star hotel
**CORE WORK ACTIVITIES**
**Assisting in Managing Housekeeping Operations**
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guestroom maintenance needs.
- Supervises the property general cleaning schedule.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Assists in the supervision of daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Ensures all employees have proper supplies, equipment and uniforms.
**Managing Departmental Costs**
- Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
**Ensuring Exceptional Customer Service**
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Conducting Human Resources Activities**
- Participates as needed in the investigation of employee accidents.
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Observes service behaviors of employees and provides feedback to individuals.
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Participates in the employee performance appraisal process, providing feedback as needed.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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