2,982 Scheduling Appointments jobs in Kenya

Kenya
*About Influx *
Hi, we're Influx We are a rapidly growing, profitable tech startup that provides 24/7 on-demand customer support for brands and tech companies around the globe. With a team of over 1,000 people operating worldwide, we're a truly international company with a head office in Australia.

About The Role
We're looking for an enthusiastic and quick-to-learn Customer Support Agent to join our team in Kenya. In this role, you will be the first point of contact for our clients' customers, helping them with their questions and problems.

This is a great opportunity for anyone, from fresh graduates to experienced professionals, who is eager to learn and grow in a fast-paced tech environment.

*What You'll Do *

• Diagnose and solve customer problems effectively and empathetically.
• Communicate clearly and effectively with customers via email and chat.
• Collaborate with your peers and manager to ensure seamless support.
• Contribute to a friendly, high-performance, and supportive workplace culture.

*What We're Looking For *

• Excellent communication skills, both written and verbal, in English.
• Having an Apple Mac is required for this role.
• A passion for photography (even amateur).
• A good sense of color and lighting, and an understanding of the challenges photographers face in this area.
• Strong problem-solving abilities.
• A passion for providing great customer support.
• A willingness to learn and understand new products, customers, and industries.
• The ability to be flexible and adapt to campaign surges and seasonal spikes.
• Comfortable working in a fast-paced startup environment.

*What We Offer *

• Work-from-home arrangement.
• A supportive, collaborative, and high-performance environment.
• The opportunity to work with high-quality international clients and a global team.
• Comprehensive training to give you the skills and knowledge you need to succeed.
• Plenty of opportunities for professional growth.

*Working Hours & Location *
This is a full-time role (44 hours per week), open only to applicants in Kenya.

The work schedule is Monday to Friday, 9:00 AM – 6:00 PM CET / 11:00 AM – 8:00 PM Kenya time (EAT).

Please note that we may also need support on weekends and public holidays.

Important Notes
This role is only open to applicants from Kenya.
Influx never asks candidates to make any payment throughout the entire recruitment process.

Successful candidates will be contacted only through email ending with

Apply Here

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, escalating complex cases to the appropriate team when necessary.
• Process customer orders, forms, applications, and requests.
• Maintain detailed records of customer interactions and transactions.
• Identify and report trends in customer inquiries or complaints to improve services.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Follow communication procedures, guidelines, and policies.
• Assist in the training of new support staff.
• Contribute to a positive team environment.

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolving customer issues and complaints effectively and efficiently.
• Providing information about products, services, and policies.
• Troubleshooting technical issues and guiding customers through solutions.
• Documenting all customer interactions and resolutions in the CRM system.
• Escalating complex issues to relevant departments for further assistance.
• Gathering customer feedback and sharing insights with the team for service improvement.
• Identifying opportunities to upsell or cross-sell relevant products or services.
• Adhering to company service standards and procedures.
• Participating in training sessions to stay updated on product knowledge and support techniques.

• Provide high-quality customer support in both English and (Specify second language) via phone, email, and live chat.
• Address customer inquiries, troubleshoot problems, and provide timely and accurate solutions.
• Guide customers through product features, services, and troubleshooting processes.
• Escalate complex issues to appropriate departments or senior support staff when necessary.
• Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
• Identify and communicate customer feedback and recurring issues to management for service improvement.
• Ensure customer satisfaction by offering personalized support and demonstrating empathy.
• Adhere to company policies, procedures, and service level agreements (SLAs).
• Participate in regular team meetings and training sessions conducted remotely.
• Contribute to a positive and collaborative team environment.

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven experience in a customer service or call center role.
• Fluency in English and (Specify second language) is mandatory (both written and spoken).
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency with computers and common software applications, including CRM systems.
• Ability to work independently and manage workload effectively in a remote setting.
• Adaptability and willingness to learn new products and processes.
• A positive attitude and professional demeanor.
• Access to a reliable internet connection and a quiet workspace.

• Lead, mentor, and manage a remote customer support team, fostering a high-performance culture.
• Develop and implement customer support policies, procedures, and best practices.
• Provide advanced technical support and troubleshooting for customer inquiries related to the company's products or services.
• Act as a primary point of escalation for complex customer issues, ensuring timely and satisfactory resolution.
• Monitor customer support metrics (e.g., response times, resolution rates, customer satisfaction) and identify areas for improvement.
• Train and onboard new customer support representatives, ensuring they are equipped with the necessary skills and knowledge.
• Develop and maintain a comprehensive knowledge base of support documentation and FAQs.
• Gather customer feedback and insights to inform product development and service improvements.
• Collaborate with other departments (e.g., product, engineering) to address customer issues and advocate for customer needs.
• Ensure consistent and high-quality customer service delivery across all communication channels (email, chat, phone).
• Manage support ticket queues and ensure efficient workflow and prioritization.
• Contribute to the development of customer self-service resources.
• Stay updated on product updates and industry best practices in customer support and technical assistance.

• Bachelor's degree in a relevant field or equivalent practical experience.
• Minimum of 5 years of experience in customer service and technical support, with at least 2 years in a leadership or lead role.
• Proven experience in resolving complex technical issues and providing advanced troubleshooting.
• Excellent leadership, coaching, and team management skills.
• Strong understanding of customer relationship management (CRM) software and helpdesk platforms.
• Exceptional communication, interpersonal, and active listening skills.
• Ability to remain calm and professional in high-pressure situations.
• Strong analytical and problem-solving abilities.
• Proficiency in using various communication and collaboration tools for remote work.
• Ability to work independently, manage time effectively, and meet performance goals in a remote setting.
• A passion for customer satisfaction and a commitment to excellence in service delivery.

• Respond to customer inquiries via phone, email, and live chat in both Spanish and English.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Escalate complex customer issues to the appropriate internal teams when necessary.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Identify and report recurring customer issues to contribute to service improvements.
• Adhere to customer service standards and company policies.
• Strive to achieve high levels of customer satisfaction in every interaction.
• Process orders, forms, applications, and requests as needed.
• Contribute to a positive and collaborative team environment in a remote setting.

• Fluency in both Spanish and English (written and spoken) is essential.
• High school diploma or equivalent; some college coursework or a degree is a plus.
• Previous experience in customer service, technical support, or a related role is preferred.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computers, common software applications, and CRM systems.
• Ability to work independently, manage time effectively, and maintain focus in a remote work environment.
• Patience, empathy, and a customer-centric attitude.

Overview

Influx is a growing and profitable startup that delivers on-demand, 24/7 customer support to high-performing tech companies and global brands. Headquartered in Australia and powered by a team of 1000+ professionals worldwide, we pride ourselves on delivering fast, flexible, and scalable support that meets our clients' exacting standards - every day of the year.

We are currently seeking a highly motivated Support Agent to join our team for a new client project in the e-commerce sector. This is an exciting opportunity to work with a dynamic and innovative brand, providing technical assistance and ensuring a seamless customer experience.

About the role

As a Technical Support Agent, you will be the first point of contact for customers, troubleshooting a wide range of complex issues that arise in online commerce. You'll be working on a unique blend of customer service and light technical tasks to ensure smooth operations for our clients.

In this role, you will:

• Respond to customer inquiries via email, chat, and other communication channels.
• Troubleshoot and resolve a wide range of issues which on the "hard" end of the spectrum involve debugging APIs and web platforms ("stripe", "shopify" and so on)
• Log and manage support tickets with a high degree of conscientiousness and attention to detail.
• Maintain a clear understanding of the client's business and operating model (e.g., e-commerce, shipping systems) to effectively address issues.
• Collaborate with internal teams to escalate complex issues as needed.

What You'll Need

Technical Competencies:

• Proven experience understanding and troubleshooting complex problems and systems
• Familiarity with using
  Postman for API troubleshooting
  is a plus.
• Ability to
  read log files
  and
  basic scripting knowledge
  is an advantage.
• Basic
  SQL skills
  are also a nice-to-have.

Soft Skills:

• Excellent English communication (spoken and written)
• Ability to simplify technical explanations
• Patience, empathy, and active listening
• Problem-solving
• Leadership capabilities are a plus.
• We're looking for bright, quick learners with a strong working memory

Work Environment and Setup:

• Reliable and fast internet connection (30 Mbps minimum).
• A quiet and distraction-free workspace.
• Desktop/laptop with 8GB RAM minimum.

What we offer

• Work from home (WFH) arrangement.
• A supportive, collaborative, and high-performance environment at work that supports a life outside work.
• A set of international clients with high standards of excellence.
• An international team.
• Comprehensive training to equip you with the knowledge and skills necessary to excel in the role.
• Plenty of opportunities to learn from, and work with, high-performing colleagues in a fast-paced environment.

Employment type:
Full-time only, 44 hours per week.

How We Operate / Our Values:

• Treat others as you would like to be treated
• Do what you say you're going to do. Show, don't tell
• Prioritize the listener
• Truth seeking

If this sounds interesting to you, join us by clicking on Apply

IMPORTANT NOTES:

• Influx never asks candidates to make any payment throughout the entire recruitment process.
• Successful candidates will be contacted only through email ending with @
  

About Us

ECKON SOLUTIONS LTD is a dynamic and innovative software development company dedicated to creating cutting-edge solutions for our clients. We are passionate about technology, committed to excellence, and foster a collaborative environment where our team members can grow and thrive. As we expand, we are looking for a dedicated and detail-oriented individual to join our team.

The Opportunity

We are seeking a motivated
Customer Support & QA Assistant
to join our team. This is a unique hybrid role that sits at the crucial intersection of customer service and product quality. You will be the voice of our company, providing outstanding support to our clients, and a key player in our development lifecycle, ensuring our software meets the highest standards before it reaches our users.

If you are a great communicator with a passion for technology and a keen eye for detail, this is the perfect role for you.

Key Responsibilities:

Client Support:

• Serve as the primary point of contact for clients via phone, email, and our support ticket system.
• Provide timely, professional, and accurate information and technical assistance regarding our software products.
• Troubleshoot and diagnose user issues, providing clear, step-by-step solutions.
• Escalate complex technical issues to the development team and follow up to ensure resolution.
• Maintain and update our customer support documentation and knowledge base.

Quality Assurance (QA):

• Perform thorough quality assurance testing on new features, system updates, and bug fixes before they are released.
• Develop, execute, and maintain test cases to identify software defects, bugs, and usability issues.
• Document and report bugs with clear, concise details, including steps to reproduce, for our development team.
• Collaborate with developers to verify that bug fixes and new features work as intended.

Feedback & Improvement:

• Gather and relay client feedback to the product and development teams to help drive continuous improvement of our software.
• Identify recurring customer issues and contribute to long-term solutions.

Required Qualifications & Skills:

• Diploma or Degree in Information Technology, Computer Science, Communications, or a related field.
• Proven experience in a customer support, technical support, or a similar client-facing role.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong analytical and problem-solving abilities.
• A patient, empathetic, and customer-centric mindset.
• Meticulous attention to detail and a methodical approach to tasks.
• Tech-savvy and able to learn new software and systems quickly.
• Ability to work both independently and as part of a collaborative team.

Preferred (Bonus) Qualifications:

• Direct experience in software quality assurance (QA) or software testing.
• Familiarity with help desk software (e.g., Zendesk, Jira Service Management, Freshdesk).
• Experience writing test cases or bug reports.
• A basic understanding of the software development lifecycle (SDLC).

What We Offer:

• A competitive salary and benefits package.
• Opportunities for professional growth and career development.
• A collaborative, supportive, and friendly team culture.
• The opportunity to play a vital role in a growing technology company and make a real impact on our products and clients.

How to Apply:

Interested candidates are invited to send their CV and a Cover Letter explaining why they are the perfect fit for this hybrid role to

with the subject line:
"Application for Customer Support & QA Assistant"
.

The application deadline is
October 31, 2025
.

ECKON SOLUTIONS LTD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Lead, mentor, and manage a team of remote customer support representatives, fostering a positive and productive work environment.
• Develop and implement customer support policies, procedures, and quality standards.
• Monitor customer interactions across various channels (email, chat, phone) to ensure prompt, accurate, and empathetic responses.
• Handle escalated customer issues and complaints, working towards satisfactory resolutions.
• Train new support agents and provide ongoing coaching and performance feedback to the existing team.
• Analyze customer support data and metrics to identify trends, areas for improvement, and opportunities for service enhancement.
• Collaborate with other departments (e.g., product development, sales) to address customer feedback and improve overall customer experience.
• Maintain up-to-date knowledge of the company's products and services.
• Develop and update knowledge base articles and FAQs for both internal and external use.
• Ensure adherence to service level agreements (SLAs) and performance targets.

• Bachelor's degree in Business Administration, Communications, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in customer service or support roles, with at least 2 years in a team lead or supervisory capacity.
• Proven ability to lead and motivate remote teams effectively.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles, metrics, and best practices.
• Proficiency in using customer support software (CRM, ticketing systems) and collaboration tools.
• Ability to manage conflict resolution and de-escalate challenging customer situations.
• Detail-oriented with strong organizational and time management skills.
• Self-motivated and able to work independently in a remote setting.
• Experience in training and developing customer support staff.