3 Customer Support Representative jobs in whatjobs
Customer Support Representative
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a friendly and efficient Customer Support Representative to join their team. This role offers a hybrid work arrangement, allowing for a balance between remote work and in-office collaboration. As a Customer Support Representative, you will be the first point of contact for customers, providing information, resolving inquiries, and addressing issues related to our client's products and services. Your primary goal will be to ensure customer satisfaction and loyalty through exceptional service.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues, escalating complex cases to the appropriate team when necessary.
- Process customer orders, forms, applications, and requests.
- Maintain detailed records of customer interactions and transactions.
- Identify and report trends in customer inquiries or complaints to improve services.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Follow communication procedures, guidelines, and policies.
- Assist in the training of new support staff.
- Contribute to a positive team environment.
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Customer Support Representative
Posted 17 days ago
Job Viewed
Job Description
Our client, a reputable financial services provider, is seeking a dedicated and empathetic Customer Support Representative to join their dynamic team. This role involves a hybrid work arrangement, offering a balance between in-office collaboration and remote flexibility. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about our client's diverse range of financial products and services. Exceptional communication skills and a commitment to customer satisfaction are paramount.
Key Responsibilities:
Qualifications:
This hybrid role offers a great opportunity to grow within the financial sector while enjoying a flexible work arrangement. If you are passionate about helping people and thrive in a customer-focused environment, we encourage you to apply. Join our collaborative team and contribute to delivering exceptional service. We foster a diverse and inclusive workplace and welcome applications from all backgrounds.
Key Responsibilities:
- Handle inbound customer calls, emails, and chat inquiries regarding accounts, services, and product information.
- Provide accurate and timely information to customers, ensuring clarity and understanding.
- Resolve customer complaints and issues effectively, escalating complex cases to appropriate departments when necessary.
- Process customer requests, such as account updates, service changes, and transaction inquiries.
- Educate customers on the features and benefits of our client's offerings.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Adhere to company policies and procedures, ensuring compliance with regulatory requirements.
- Contribute to team efforts by achieving individual and team performance goals.
- Identify opportunities to improve customer service processes and customer satisfaction.
- Build and maintain strong relationships with customers through positive and helpful interactions.
- Stay updated on new products, services, and policies.
- Participate in team meetings and training sessions, both in-person and remotely.
Qualifications:
- Previous experience in a customer service or call center environment is highly desirable.
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Ability to remain calm and professional in high-pressure situations.
- Proficiency in using computer systems and customer relationship management (CRM) software.
- High school diploma or equivalent; further education or certifications are a plus.
- Ability to multitask and manage time effectively.
- A proactive and customer-centric approach.
- Comfortable working in both an office environment and remotely.
- Knowledge of financial products or services is advantageous.
- Team player with a positive attitude.
This hybrid role offers a great opportunity to grow within the financial sector while enjoying a flexible work arrangement. If you are passionate about helping people and thrive in a customer-focused environment, we encourage you to apply. Join our collaborative team and contribute to delivering exceptional service. We foster a diverse and inclusive workplace and welcome applications from all backgrounds.
This advertiser has chosen not to accept applicants from your region.
1
Job Description
Our client, a rapidly expanding tech company, is seeking a compassionate and efficient Customer Support Representative for a fully remote position. This role is pivotal in ensuring exceptional customer experiences and providing timely assistance to our users. While the position is remote, it is dedicated to serving our valued customers, including those in the **Eldoret, Uasin Gishu, KE** region. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about our products and services through various channels, including phone, email, and live chat. We are looking for individuals with outstanding communication skills, a patient demeanor, and a strong aptitude for problem-solving. Proficiency in using CRM software and other support tools is a must. Responsibilities include actively listening to customer concerns, troubleshooting technical issues, documenting customer interactions, escalating complex problems to appropriate departments, and gathering customer feedback to improve our services. You will also be responsible for educating customers on product features and benefits. The ideal candidate is a highly motivated self-starter who can manage their time effectively in a remote setting and maintain a high level of productivity. A dedicated quiet workspace with reliable high-speed internet is required. While the role is fully remote, understanding the needs and context of customers, potentially including those from **Eldoret, Uasin Gishu, KE**, is beneficial. Join our client's customer-centric team and contribute to building lasting customer relationships. This is an excellent opportunity for individuals passionate about helping others and seeking a stable, remote career in a growing industry. Continuous training and development opportunities will be provided to ensure your success.
This advertiser has chosen not to accept applicants from your region.
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