2,938 Customer Support Representative jobs in Kenya
Customer Support Representative
KES600000 - KES1200000 Y
Influx
Posted today
Job Viewed
Job Description
Kenya
*About Influx *
Hi, we're Influx We are a rapidly growing, profitable tech startup that provides 24/7 on-demand customer support for brands and tech companies around the globe. With a team of over 1,000 people operating worldwide, we're a truly international company with a head office in Australia.
About The Role
We're looking for an enthusiastic and quick-to-learn Customer Support Agent to join our team in Kenya. In this role, you will be the first point of contact for our clients' customers, helping them with their questions and problems.
This is a great opportunity for anyone, from fresh graduates to experienced professionals, who is eager to learn and grow in a fast-paced tech environment.
*What You'll Do *
- Diagnose and solve customer problems effectively and empathetically.
- Communicate clearly and effectively with customers via email and chat.
- Collaborate with your peers and manager to ensure seamless support.
- Contribute to a friendly, high-performance, and supportive workplace culture.
*What We're Looking For *
- Excellent communication skills, both written and verbal, in English.
- Having an Apple Mac is required for this role.
- A passion for photography (even amateur).
- A good sense of color and lighting, and an understanding of the challenges photographers face in this area.
- Strong problem-solving abilities.
- A passion for providing great customer support.
- A willingness to learn and understand new products, customers, and industries.
- The ability to be flexible and adapt to campaign surges and seasonal spikes.
- Comfortable working in a fast-paced startup environment.
*What We Offer *
- Work-from-home arrangement.
- A supportive, collaborative, and high-performance environment.
- The opportunity to work with high-quality international clients and a global team.
- Comprehensive training to give you the skills and knowledge you need to succeed.
- Plenty of opportunities for professional growth.
*Working Hours & Location *
This is a full-time role (44 hours per week), open only to applicants in Kenya.
The work schedule is Monday to Friday, 9:00 AM – 6:00 PM CET / 11:00 AM – 8:00 PM Kenya time (EAT).
Please note that we may also need support on weekends and public holidays.
Important Notes
This role is only open to applicants from Kenya.
Influx never asks candidates to make any payment throughout the entire recruitment process.
Successful candidates will be contacted only through email ending with
Apply Here
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Representative
80100 Nairobi, Nairobi
KES50000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client, a reputable financial services provider, is seeking a dedicated and empathetic Customer Support Representative to join their dynamic team. This role involves a hybrid work arrangement, offering a balance between in-office collaboration and remote flexibility. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about our client's diverse range of financial products and services. Exceptional communication skills and a commitment to customer satisfaction are paramount.
Key Responsibilities:
Qualifications:
This hybrid role offers a great opportunity to grow within the financial sector while enjoying a flexible work arrangement. If you are passionate about helping people and thrive in a customer-focused environment, we encourage you to apply. Join our collaborative team and contribute to delivering exceptional service. We foster a diverse and inclusive workplace and welcome applications from all backgrounds.
Key Responsibilities:
- Handle inbound customer calls, emails, and chat inquiries regarding accounts, services, and product information.
- Provide accurate and timely information to customers, ensuring clarity and understanding.
- Resolve customer complaints and issues effectively, escalating complex cases to appropriate departments when necessary.
- Process customer requests, such as account updates, service changes, and transaction inquiries.
- Educate customers on the features and benefits of our client's offerings.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Adhere to company policies and procedures, ensuring compliance with regulatory requirements.
- Contribute to team efforts by achieving individual and team performance goals.
- Identify opportunities to improve customer service processes and customer satisfaction.
- Build and maintain strong relationships with customers through positive and helpful interactions.
- Stay updated on new products, services, and policies.
- Participate in team meetings and training sessions, both in-person and remotely.
Qualifications:
- Previous experience in a customer service or call center environment is highly desirable.
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Ability to remain calm and professional in high-pressure situations.
- Proficiency in using computer systems and customer relationship management (CRM) software.
- High school diploma or equivalent; further education or certifications are a plus.
- Ability to multitask and manage time effectively.
- A proactive and customer-centric approach.
- Comfortable working in both an office environment and remotely.
- Knowledge of financial products or services is advantageous.
- Team player with a positive attitude.
This hybrid role offers a great opportunity to grow within the financial sector while enjoying a flexible work arrangement. If you are passionate about helping people and thrive in a customer-focused environment, we encourage you to apply. Join our collaborative team and contribute to delivering exceptional service. We foster a diverse and inclusive workplace and welcome applications from all backgrounds.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Representative
30100 Tuwan
KES50000 Monthly
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client, a rapidly expanding tech company, is seeking a compassionate and efficient Customer Support Representative for a fully remote position. This role is pivotal in ensuring exceptional customer experiences and providing timely assistance to our users. While the position is remote, it is dedicated to serving our valued customers, including those in the **Eldoret, Uasin Gishu, KE** region. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about our products and services through various channels, including phone, email, and live chat. We are looking for individuals with outstanding communication skills, a patient demeanor, and a strong aptitude for problem-solving. Proficiency in using CRM software and other support tools is a must. Responsibilities include actively listening to customer concerns, troubleshooting technical issues, documenting customer interactions, escalating complex problems to appropriate departments, and gathering customer feedback to improve our services. You will also be responsible for educating customers on product features and benefits. The ideal candidate is a highly motivated self-starter who can manage their time effectively in a remote setting and maintain a high level of productivity. A dedicated quiet workspace with reliable high-speed internet is required. While the role is fully remote, understanding the needs and context of customers, potentially including those from **Eldoret, Uasin Gishu, KE**, is beneficial. Join our client's customer-centric team and contribute to building lasting customer relationships. This is an excellent opportunity for individuals passionate about helping others and seeking a stable, remote career in a growing industry. Continuous training and development opportunities will be provided to ensure your success.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Representative
50200 Tuwan
KES55000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking a friendly and efficient Customer Support Representative to join their team. This role offers a hybrid work arrangement, allowing for a balance between remote work and in-office collaboration. As a Customer Support Representative, you will be the first point of contact for customers, providing information, resolving inquiries, and addressing issues related to our client's products and services. Your primary goal will be to ensure customer satisfaction and loyalty through exceptional service.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues, escalating complex cases to the appropriate team when necessary.
- Process customer orders, forms, applications, and requests.
- Maintain detailed records of customer interactions and transactions.
- Identify and report trends in customer inquiries or complaints to improve services.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Follow communication procedures, guidelines, and policies.
- Assist in the training of new support staff.
- Contribute to a positive team environment.
This advertiser has chosen not to accept applicants from your region.
3
Remote Customer Support Representative
00200 Makueni
KES60000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a friendly, professional, and efficient Remote Customer Support Representative to join their dedicated team. This fully remote position is perfect for individuals who excel at problem-solving and providing exceptional service. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience across various communication channels, including phone, email, and chat. The ideal candidate is a strong communicator, patient, and adept at navigating customer support software. This role requires you to be self-motivated, organized, and capable of managing your workload effectively from home, contributing to customer satisfaction and loyalty.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and requests in a timely and professional manner via phone, email, and chat.
- Provide accurate information about products and services.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Guide customers through product features, troubleshooting steps, and service utilization.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Identify and report trends in customer issues to improve service and product offerings.
- Process orders, forms, applications, and requests as needed.
- Adhere to company policies and procedures, ensuring consistent service delivery.
- Contribute to team efforts by accomplishing related results as needed.
- Gather customer feedback and share insights with the team to enhance the customer experience.
- Proactively seek ways to improve customer satisfaction and loyalty.
- High school diploma or equivalent; a college degree is a plus.
- Previous experience in customer service or a related role is highly preferred.
- Excellent verbal and written communication skills.
- Strong listening skills and empathy towards customer needs.
- Proficiency in using computers and customer support software.
- Ability to multitask, prioritize, and manage time effectively.
- Patience and a calm demeanor when dealing with challenging customers.
- Self-motivated and able to work independently with minimal supervision.
- Reliable internet connection and a dedicated workspace.
- Adaptability to learn new systems and processes quickly.
This advertiser has chosen not to accept applicants from your region.
4
Remote Customer Support Representative
60100 Ngong
KES120000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is looking for empathetic and skilled Customer Support Representatives to join our fully remote, customer-centric team. As a front-line representative, you will be the primary point of contact for our customers, providing exceptional support and resolving inquiries efficiently and effectively. This role requires outstanding communication skills, patience, and a genuine desire to help others. You will be responsible for responding to customer queries via phone, email, and live chat, troubleshooting issues, and guiding customers through product features and solutions. The ideal candidate will possess excellent problem-solving abilities and the capacity to remain calm and professional under pressure. Experience in customer service, particularly within a tech or service-oriented industry, is highly preferred. You will work with our internal knowledge base and CRM systems to provide accurate and timely information. As a remote-first position, you will have the flexibility to work from home, enjoying a collaborative team environment supported by cutting-edge communication tools. We are committed to providing our customers with outstanding service, and you will play a vital role in achieving that goal. You will receive comprehensive training to ensure you are well-equipped to handle a wide range of customer needs. If you are a customer advocate with a passion for service and thrive in a flexible work environment, we encourage you to apply.Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
- Troubleshoot technical and non-technical problems and provide effective solutions.
- Guide customers through product features, services, and account management.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex issues to appropriate internal teams when necessary.
- Provide feedback to management on customer trends and product issues.
- Maintain a high level of customer satisfaction through excellent service.
- Adhere to company policies and procedures.
- Continuously learn about our products and services to enhance support capabilities.
- 1+ year of experience in customer service or a related support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a remote environment.
- Patience, empathy, and a customer-first attitude.
- Comfortable using various communication tools (e.g., Slack, Zoom).
- High school diploma or equivalent; college degree is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Remote Customer Support Representative
01001 Makongeni
KES45000 Monthly
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Remote Customer Support Representative to join their growing team. In this hybrid role, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries efficiently and professionally. You will handle a variety of customer interactions via phone, email, and chat, ensuring a positive experience with our products and services.
As a Customer Support Representative, you will be responsible for understanding customer needs, troubleshooting issues, and providing accurate information. This involves actively listening to customers, identifying their problems, and offering effective solutions. You will maintain detailed records of customer interactions and feedback, contributing to service improvements. The ability to remain calm and patient under pressure, coupled with strong problem-solving skills, is essential. You will also be expected to collaborate with other departments to address complex customer concerns and ensure a seamless support process. A commitment to providing outstanding customer care is paramount.
Key responsibilities include:
This role offers a hybrid work arrangement, requiring a balance of remote work and occasional in-office presence for team meetings and collaborative sessions. We are seeking candidates with excellent communication and interpersonal skills, a patient demeanor, and a strong aptitude for problem-solving. Previous experience in a customer service or call center environment is a plus. Proficiency with CRM software and basic computer skills is required. Join our customer-centric team and help us deliver outstanding support.
As a Customer Support Representative, you will be responsible for understanding customer needs, troubleshooting issues, and providing accurate information. This involves actively listening to customers, identifying their problems, and offering effective solutions. You will maintain detailed records of customer interactions and feedback, contributing to service improvements. The ability to remain calm and patient under pressure, coupled with strong problem-solving skills, is essential. You will also be expected to collaborate with other departments to address complex customer concerns and ensure a seamless support process. A commitment to providing outstanding customer care is paramount.
Key responsibilities include:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolving customer issues and complaints effectively and efficiently.
- Providing information about products, services, and policies.
- Troubleshooting technical issues and guiding customers through solutions.
- Documenting all customer interactions and resolutions in the CRM system.
- Escalating complex issues to relevant departments for further assistance.
- Gathering customer feedback and sharing insights with the team for service improvement.
- Identifying opportunities to upsell or cross-sell relevant products or services.
- Adhering to company service standards and procedures.
- Participating in training sessions to stay updated on product knowledge and support techniques.
This role offers a hybrid work arrangement, requiring a balance of remote work and occasional in-office presence for team meetings and collaborative sessions. We are seeking candidates with excellent communication and interpersonal skills, a patient demeanor, and a strong aptitude for problem-solving. Previous experience in a customer service or call center environment is a plus. Proficiency with CRM software and basic computer skills is required. Join our customer-centric team and help us deliver outstanding support.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Customer support representative Jobs in Kenya !
6
Remote Bilingual Customer Support Representative
20117 Dundori
KES35000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for a compassionate and highly communicative Bilingual Customer Support Representative to join their fully remote team. In this role, you will be the primary point of contact for customers seeking assistance and information. You will handle customer inquiries via phone, email, and chat, providing prompt, accurate, and friendly support. Your responsibilities include resolving customer issues, processing requests, troubleshooting technical problems, and escalating complex cases to appropriate departments when necessary. This position requires fluency in both English and (Specify Second Language, e.g., Swahili, French) to effectively assist a diverse customer base. A deep understanding of customer service principles and a genuine desire to help others are paramount. You will need to develop a comprehensive knowledge of our client's products and services to provide effective solutions. The ideal candidate is patient, empathetic, and possesses excellent active listening skills. Strong problem-solving abilities and the capacity to remain calm under pressure are essential. This is a remote-first role, so you must be self-motivated, highly organized, and capable of managing your own schedule and workflow efficiently. You will be provided with the necessary tools and training to succeed in a remote work environment. We are seeking individuals who are committed to delivering exceptional customer experiences and contributing positively to our client's reputation. This role offers a fantastic opportunity to grow within a supportive and dynamic customer service team, working from the comfort of your own home.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide exceptional customer service and support.
- Troubleshoot and resolve customer issues effectively.
- Process customer requests and orders accurately.
- Escalate complex issues to senior support staff or other departments.
- Maintain detailed records of customer interactions and resolutions.
- Educate customers on products and services.
- Identify and report trends in customer inquiries or complaints.
- Adhere to company policies and procedures for customer support.
- Collaborate with team members to share best practices.
- Fluency in English and (Specify Second Language, e.g., Swahili, French).
- Proven experience in customer service or a related role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency with customer relationship management (CRM) software.
- Ability to multitask and manage time effectively in a remote setting.
- High school diploma or equivalent; some college or higher education preferred.
- Demonstrated ability to remain calm and professional under pressure.
This advertiser has chosen not to accept applicants from your region.
7
Remote Bilingual Customer Support Representative
20100 Mwembe
KES50000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking a highly proficient and adaptable Remote Bilingual Customer Support Representative to join their expanding international support team. This fully remote position is crucial for providing exceptional assistance to our diverse customer base. You will be responsible for handling customer inquiries, resolving issues, and providing information regarding our products and services through various communication channels, including phone, email, and chat. Fluency in both English and (Specify a second language here, e.g., Swahili, French, Spanish) is essential. The ideal candidate will possess excellent communication and interpersonal skills, a strong customer service orientation, and the ability to thrive in a fast-paced, remote environment. You should be adept at problem-solving, empathetic, and committed to delivering outstanding customer experiences. This role requires self-discipline, excellent time management, and the ability to work effectively from a home office. We are dedicated to providing a supportive and collaborative remote work atmosphere, complete with ongoing training and opportunities for professional growth. Your ability to effectively communicate and assist customers in multiple languages will be a key asset to our global outreach. We are looking for an individual who is passionate about customer satisfaction and eager to contribute to a positive brand image across different linguistic communities.
Responsibilities:
Qualifications:
Responsibilities:
- Provide high-quality customer support in both English and (Specify second language) via phone, email, and live chat.
- Address customer inquiries, troubleshoot problems, and provide timely and accurate solutions.
- Guide customers through product features, services, and troubleshooting processes.
- Escalate complex issues to appropriate departments or senior support staff when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
- Identify and communicate customer feedback and recurring issues to management for service improvement.
- Ensure customer satisfaction by offering personalized support and demonstrating empathy.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Participate in regular team meetings and training sessions conducted remotely.
- Contribute to a positive and collaborative team environment.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven experience in a customer service or call center role.
- Fluency in English and (Specify second language) is mandatory (both written and spoken).
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency with computers and common software applications, including CRM systems.
- Ability to work independently and manage workload effectively in a remote setting.
- Adaptability and willingness to learn new products and processes.
- A positive attitude and professional demeanor.
- Access to a reliable internet connection and a quiet workspace.
This advertiser has chosen not to accept applicants from your region.
8
Remote Bilingual Customer Support Representative - Spanish/English
00100 Abothuguchi West
KES60000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a fluent and empathetic Remote Bilingual Customer Support Representative proficient in both Spanish and English. This fully remote role involves providing exceptional customer service to a diverse clientele, addressing inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels. You will be the first point of contact for many customers, handling phone calls, emails, and chat support with professionalism and efficiency. Key responsibilities include understanding customer needs, providing accurate information about products and services, troubleshooting common problems, and escalating complex issues to appropriate departments when necessary. The ideal candidate possesses outstanding communication and interpersonal skills, with the ability to empathize with customers and de-escalate challenging situations. Fluency in both Spanish and English, both written and spoken, is mandatory. Experience in a customer service or call center environment is preferred. You must be detail-oriented, possess strong problem-solving abilities, and be comfortable navigating various software applications, including CRM systems and communication platforms. This role requires self-discipline, excellent time management, and the ability to maintain productivity in a remote work environment. We are looking for individuals who are passionate about helping people and committed to delivering outstanding service.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in both Spanish and English.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Escalate complex customer issues to the appropriate internal teams when necessary.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Identify and report recurring customer issues to contribute to service improvements.
- Adhere to customer service standards and company policies.
- Strive to achieve high levels of customer satisfaction in every interaction.
- Process orders, forms, applications, and requests as needed.
- Contribute to a positive and collaborative team environment in a remote setting.
- Fluency in both Spanish and English (written and spoken) is essential.
- High school diploma or equivalent; some college coursework or a degree is a plus.
- Previous experience in customer service, technical support, or a related role is preferred.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using computers, common software applications, and CRM systems.
- Ability to work independently, manage time effectively, and maintain focus in a remote work environment.
- Patience, empathy, and a customer-centric attitude.
This advertiser has chosen not to accept applicants from your region.
9