1 jobs in ECKON Solutions
Job Description
About Us
ECKON SOLUTIONS LTD is a dynamic and innovative software development company dedicated to creating cutting-edge solutions for our clients. We are passionate about technology, committed to excellence, and foster a collaborative environment where our team members can grow and thrive. As we expand, we are looking for a dedicated and detail-oriented individual to join our team.
The Opportunity
We are seeking a motivated
Customer Support & QA Assistant
to join our team. This is a unique hybrid role that sits at the crucial intersection of customer service and product quality. You will be the voice of our company, providing outstanding support to our clients, and a key player in our development lifecycle, ensuring our software meets the highest standards before it reaches our users.
If you are a great communicator with a passion for technology and a keen eye for detail, this is the perfect role for you.
Key Responsibilities:
Client Support:
- Serve as the primary point of contact for clients via phone, email, and our support ticket system.
- Provide timely, professional, and accurate information and technical assistance regarding our software products.
- Troubleshoot and diagnose user issues, providing clear, step-by-step solutions.
- Escalate complex technical issues to the development team and follow up to ensure resolution.
- Maintain and update our customer support documentation and knowledge base.
Quality Assurance (QA):
- Perform thorough quality assurance testing on new features, system updates, and bug fixes before they are released.
- Develop, execute, and maintain test cases to identify software defects, bugs, and usability issues.
- Document and report bugs with clear, concise details, including steps to reproduce, for our development team.
- Collaborate with developers to verify that bug fixes and new features work as intended.
Feedback & Improvement:
- Gather and relay client feedback to the product and development teams to help drive continuous improvement of our software.
- Identify recurring customer issues and contribute to long-term solutions.
Required Qualifications & Skills:
- Diploma or Degree in Information Technology, Computer Science, Communications, or a related field.
- Proven experience in a customer support, technical support, or a similar client-facing role.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Strong analytical and problem-solving abilities.
- A patient, empathetic, and customer-centric mindset.
- Meticulous attention to detail and a methodical approach to tasks.
- Tech-savvy and able to learn new software and systems quickly.
- Ability to work both independently and as part of a collaborative team.
Preferred (Bonus) Qualifications:
- Direct experience in software quality assurance (QA) or software testing.
- Familiarity with help desk software (e.g., Zendesk, Jira Service Management, Freshdesk).
- Experience writing test cases or bug reports.
- A basic understanding of the software development lifecycle (SDLC).
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and career development.
- A collaborative, supportive, and friendly team culture.
- The opportunity to play a vital role in a growing technology company and make a real impact on our products and clients.
How to Apply:
Interested candidates are invited to send their CV and a Cover Letter explaining why they are the perfect fit for this hybrid role to
with the subject line:
"Application for Customer Support & QA Assistant"
.
The application deadline is
October 31, 2025
.
ECKON SOLUTIONS LTD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.