8,010 Project Planning jobs in Kenya

Position:
Senior Business Analyst (Finance/ERP Focus)

Location:
Remote from EMEA

Contract Type:
Full-time vendor

Time Zone Alignment:
IST GMT+1

About

In All Media is a nearshore managed service provider focused on team augmentation and digital product delivery. We assemble senior, LATAM-based squads from our vetted Coderfull community (500+ engineers) that integrate seamlessly with client teams to deliver software, data, cloud, and AI initiatives with speed and rigor. Our model is community-driven, remote-first, and outcomes-oriented, with long-term partnerships across multiple industries. All contracts are directly with In All Media.

Project Overview

Join a critical transformation initiative for a major global enterprise focusing on optimizing and modernizing core
Finance and Enterprise Resource Planning (ERP)
systems. You will be embedded within the PMO and Product team, acting as the crucial bridge between key business stakeholders (including C-level and regional leads) and the technical development/integration squads. The primary challenge involves streamlining complex financial processes, standardizing data definitions across international business units, and ensuring seamless adoption of an enterprise-grade ERP solution. This role is pivotal in driving the discovery, requirements definition, and quality assurance phases to ensure high-impact delivery.

Key Responsibilities

• Deep Process Analysis: Gain in-depth knowledge of current Finance and business practices through shadowing, interviewing, and maintaining a thorough understanding of the supported departments.
• Requirements Management: Analyze, draft, validate, and finalize comprehensive business and technical requirements (user stories, functional specifications) for ERP integration and process enhancement.
• Quality Assurance & UAT: Develop the User Acceptance Testing (UAT) strategy, create detailed test cases, drive UAT completion, and manage defect resolution proactively.
• Change Impact & Prioritization: Proactively examine the change impact of process adjustments on people, strategy, and systems, informing Program Managers on priority of needs.
• Stakeholder Alignment: Engage with PMO leadership to align efforts with the business area's vision, goals, and strategic initiatives.
• Data & Reporting Support: Fulfill ad hoc and recurring reporting requests, identifying reliable data sources, and supporting Business Intelligence (BI) teams.
• Post-Implementation Review: Monitor and measure the effectiveness of processes post-implementation to ensure continued positive impact and appropriateness for the business.

Must-Have Skills

• 5+ years of professional experience as a Business Analyst in an Agile work environment.
• Finance Domain Expertise: Proven experience working with core financial processes (GL, AP, AR, Budgeting, Reporting, etc.).
• ERP Systems Expertise: Hands-on experience working with or implementing major ERP systems (e.g., Workday (preferred), PeopleSoft, SAP, Microsoft D365).
• Core BA Competencies: Skilled in business process modeling/lifecycle management, developing business cases, creating user stories, functional requirements, and data mapping/modeling.
• Fluent English for all daily written and verbal communication, as you will interact with senior leaders globally.

Nice-to-Have Skills

• Strong knowledge of SQL, dashboard design, KPI tracking, and advanced reporting as a data Subject Matter Expert (SME).
• Experience with workflow and project management tools like Jira, Slack, and Asana.
• Familiarity with system migrations or large-scale transformation projects.
• Recognized for independent judgment and developing diplomatic solutions to complex stakeholder issues.

Language

All interviews, documentation, and day-to-day collaboration will be conducted in
English
.

• Conduct comprehensive market research and competitive analysis to identify opportunities and threats for market expansion.
• Analyze economic, political, and social factors impacting market entry feasibility and success.
• Develop detailed market entry strategies, including go-to-market plans, entry modes, and strategic partnerships.
• Assess regulatory environments and compliance requirements in target markets.
• Quantify market potential, revenue forecasts, and financial projections for proposed market entries.
• Collaborate with clients and internal teams to refine strategies and ensure alignment with business objectives.
• Prepare and deliver compelling presentations and reports to senior client stakeholders, clearly articulating findings and recommendations.
• Utilize advanced analytical tools and methodologies to support strategic decision-making.
• Mentor junior analysts and contribute to the firm's knowledge base on emerging markets.

• Master's degree in Business Administration, Economics, International Relations, or a related quantitative field.
• Minimum of 6 years of experience in business analysis, market research, or strategic consulting, with a specific focus on international market entry.
• Proven ability to conduct in-depth market analysis and develop actionable strategies.
• Strong understanding of economic principles, geopolitical landscapes, and international business practices.
• Excellent analytical, quantitative, and problem-solving skills.
• Exceptional written and verbal communication skills, with the ability to present complex information clearly and persuasively.
• Proficiency in data analysis tools and presentation software.
• Ability to work independently and manage projects effectively in a remote setting.
• Demonstrated ability to navigate ambiguity and provide strategic recommendations in complex environments.

About The Role
We are looking for a Field Operations Business Analyst to analyse operational and inventory data and deliver actionable insights that improve efficiency, accuracy, and service delivery. The role will be responsible for monitoring key performance indicators, managing inventory, preparing variance and trend analyses, and supporting demand and supply forecasting.

Working closely with the Field Operations Business Analyst, the Analyst will design performance dashboards, develop reporting tools, and recommend data-driven improvements to field operations processes. The role will also support the creation of SOPs and inventory tracking systems, while providing weekly and monthly analytical reviews to guide strategic decision-making and drive continuous process optimisation across the region.

Duties And Responsibilities

• Develop and implement process maps for all field operations, ensuring inventory reports are aligned with system architecture
• Oversee the design and maintenance of a cost-effective, scalable, and flexible operations platform that enhances inventory management and ensures excellent product availability and timely delivery across the region
• Collaborate with the Commercial teams (both Electric and Biomass) as well as planning to create accurate demand and supply forecasts, reviewed monthly against weighted volume projections
• Support monthly end-to-end stock counts across all warehouses, field centres, and storage points. Reconcile variances, highlight gaps, and present reports in line with Finance requirements
• Maintain appropriate safety levels in every warehouse, while ensuring sufficient buffer inventory for fast-moving products
• Conduct inventory performance analysis to identify high-selling and under-performing products
• Record and address inventory discrepancies, including missing or mislabeled items, and ensure warehouse teams regularly verify stock against shipping and receiving records
• Prepare and present detailed inventory reports covering stock counts, variances, trends, and order fulfilment. Monitor vendor orders and shipment tracking
• Continuously refine inventory control procedures to improve accuracy, reduce waste, and optimise resource utilisation
• Track and report on key operational metrics to improve cost efficiency and service effectiveness
• Plan and coordinate delivery schedules, optimising timing and quantities
• Monitor market dynamics and delivery patterns to enhance inventory processes and implement best practices

Skills and Experience

• 1–3 years of progressive experience in Supply Chain, Inventory, or Field Operations roles
• Strong understanding of inventory management principles, with the ability to interpret and utilise Microsoft Dynamics NAV for reporting, reconciliation, and decision-making
• Solid foundation in Statistics, data analysis, and forecasting techniques, with advanced proficiency in Excel
• Proven organizational, problem-solving, and decision-making skills
• Strong communication and leadership abilities, with a collaborative team spirit
• Hands-on experience with ERP systems such as SAP, Microsoft Dynamics, or NAV
• High attention to detail with excellent data interpretation and reporting skills
• Effective time management, able to work under pressure and meet deadlines
• Bachelor's degree in business administration, Statistics, Supply Chain, or related field
• preferred, OR 3+ years of relevant experience in established companies

Qualified Female Candidates encouraged to Apply
BURN
does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
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Lets Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
Professional BA Certification
(e.g., IIBA, CBAP) or a recognized Business Analysis credential.

Experience with
ITIL
,
CMMI
,
PMI
, or similar frameworks for project governance.

Seeking a Senior Finance Business Analyst with 10+ years of overall experience, including at least 6+ years in Finance and Insurance. The role requires agile expertise in business analysis, change readiness, testing execution, and post–go‐live support. The successful candidate will facilitate solution design, requirements gathering, stakeholder alignment, and end‐to‐end implementation across multiple business teams and regions.

Primary responsibilities include:

• Triaging and prioritizing business requests and enhancements.
• Managing the impact of changes and overseeing user readiness and training.
• Driving the successful embedment of solutions into Business‐as‐Usual (BAU).

Outstanding communication and stakeholder management skills are essential for coordinating activities across diverse business units, ensuring strategic alignment and sustainable outcomes.

• Duties and Responsibilities

Business Needs Assessment & Prioritization

• Analyze and triage incoming requests or enhancements based on relevance, urgency, and strategic impact.
• Collaborate with finance and insurance stakeholders to explore and evaluate different solution pathways, balancing constraints (time, cost, risk).

Requirements Elicitation & Documentation

• Conduct workshops with cross‐functional teams (including multiple geographies) to gather comprehensive requirements.
• Document requirements in sufficient detail (e.g., annotated process flows, data relationships, system interaction diagrams, UML diagrams) to guide solution design.
• Maintain strict traceability from initial request through to final deliverable.

Solution Design & Collaboration

• Work with technical teams, solution architects, and other business analysts to define solution approaches (process changes, system modifications, or both).
• Ensure that testing methodologies (user acceptance testing, integration testing, etc.) are aligned with business goals and thoroughly validated before deployment.

Change Readiness & Stakeholder Engagement

• Facilitate change impact analyses and assist business owners with risk mitigation plans.
• Develop or coordinate training materials, user communications, and support plans to ensure a high level of user readiness prior to go‐live.
• Proactively address and manage any anticipated or persistent resistance to change.
• ‐Live Embedment & Continuous Improvement
• Monitor key adoption metrics, gather user feedback, and track performance against business requirements after go‐live.
• Identify process gaps or additional needs that arise in BAU, and propose iterative improvements or follow‐on project work.
• Oversee documentation updates (including release notes, training guides, and knowledge articles) to reflect the final implemented solution.

Governance & Compliance

• Enforce governance throughout the requirements lifecycle and implementation process, ensuring stakeholder sign‐offs and proper storage of documentation.
• Ensure alignment with relevant financial regulations and corporate finance standards, especially in an insurance context.
• Qualifications and Experience
• Bachelor's degree in Business, Information Technology, Analytics, or a similar field.

Industry & Functional Expertise

• Proven Financial Services industry experience (specifically Insurance and/or Investments).
• Strong understanding of Corporate Finance business processes, principles, and data.
• 5+ years of experience in a project delivery environment with demonstrated complex project success.

Business Analysis Skills

• Competency in analytical problem solving, stakeholder collaboration, and requirements documentation.
• Demonstrable expertise in Business Analysis methodologies & tools (e.g., BPMN, UML).
• Experience with testing methodology, including user acceptance testing and test automation, is advantageous.

Technical & Communication Skills

• Ability to influence both business and technical teams; comfortable communicating business requirements to development teams.
• Familiarity with agile project management, backlog prioritization, and sprint planning.
• Proficient in producing clear, concise documentation for diverse audiences.
• Competencies Required
• Excellent communication skills – adept at bridging business and technical language.
• Time management – able to handle multiple parallel requests.
• Relationship management – strong collaborator, effective at building cross‐functional partnerships.
• Business awareness – understands financial/insurance domain context and constraints.
• Ownership & accountability – drives deliverables end‐to‐end.
• Technical knowledge – comfortable mapping requirements into technical solutions.
• Client focus – ensures delivered solutions meet user needs and improve outcomes.
• Strategic & innovative thinking – proposes creative solutions and fosters an environment of continuous improvement.

Team Results

• Works with the Team Lead to set challenging objectives and facilitate high performance.
• Balances competing demands from technology vendors and business stakeholders.
• Exhibits intellectual curiosity and willingness to experiment with new ideas and methods.
• Quickly gains trust of sponsors and key stakeholders, even when facing ambiguity.

Skills
Accounting, Action Planning, Budget Management, Computer Literacy, Database Reporting, Data Classification, Data Compilation, Data Controls, Data Modeling, Evaluating Information, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review

Competencies
Business Insight

Communicates Effectively

Decision Quality

Ensures Accountability

Financial Acumen

Manages Complexity

Plans and Aligns

Tech Savvy

Education
NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date
09 October 2025 , 23:59

The Old Mutual Story

About us

We are a young and vibrant team of technology consultants who are passionate about solving client problems. Our key focus is on supporting our clients in their digital transformation journeys from ideation through to implementation. We are looking for a business analyst to join our team on a contract basis, to help us in driving digital transformation for our clients.

The Role

The ideal candidate will be someone with a technology background and business analysis experience. The person will report directly to the project manager and their main tasks will include performing detailed requirements analysis, documenting processes, and performing user acceptance testing. To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.

Note: This is a business analyst role and NOT a data analyst role.

Your Responsibilities

• Work with various stakeholders to analyse business requirements and design solutions that enable the business to achieve its objectives, improve user experience, and drive system adoption.
• Leverage on standard system functionality and custom development to solve complex business requirements.
• Responsible for quality assurance, ensuring accurate testing cycles
• Complete gap analysis for as-is and to-be processes; translating into functional and technical specifications.
• Support change management initiatives related to new feature releases including documentation and training.
• Maintain familiarity with upstream / downstream integrations and their impact on feature enhancements
• Identify, document, communicate and enforce standard business processes as they relate to the system.
• Create operational excellence through best practice sharing and process consistency across all users.
• Serve as an agent of change and drive effective communication to all business stakeholders

We will only consider candidates who meet the following criteria

• Degree in Information Technology or any related field
• Minimum of 5 years experience in requirements gathering and facilitating user workshops
• Experience in managing stakeholders across different departments of the organisation
• Experience in documenting technical and functional business requirements
• Experience in the design of process flows and in process improvement
• Experience in working in collaboration with software development teams during the entire Software Development Life Cycle
• Experience in supporting users during System Testing and User Acceptance Testing
• Strong communication and collaboration skills
• Working knowledge or and experience with agile management methodologies
• Prior experience in consulting is desirable but not mandatory

Job Purpose
Work within the Operations function under the guidance of the Head of Operations to identify technical, process, and product requirements, and align them to the business transformation strategy of the organization for implementation. The Business Analyst will focus on analyzing and optimizing claims, client service, and operational processes, while supporting digital initiatives to improve efficiency, reduce costs, and enhance customer satisfaction. The role will also work closely with the Assistant Manager – Claims, product managers, and project teams to implement solutions that address customer complaints, inefficiencies, and operational gaps.

Key Responsibilities

• Liaise with business units (Claims, Underwriting & Client Operations) to capture business requirements and produce clear Requirement Specifications & Use Cases.
• Conduct workshops with stakeholders to validate requirements and secure alignment across

business units and management.

• Analyze claims processes and customer touchpoints to identify inefficiencies, delays, and gaps contributing to complaints or losses.
• Recommend and design process improvements and automation solutions to enhance turnaround times and service quality.
• Verify and approve design solutions and test cases to ensure business requirements are fully met.
• Consolidate and harmonize business requirements across operations to create synergies and avoid duplication.
• Provide business case input, including financial details, prioritization, and impact analysis for proposed initiatives.
• Support IT and project teams in implementing process and system changes, ensuring compliance with regulatory requirements.
• Conduct high-level analysis of change requests and classify them into products or architecture domains.
• Verify that requirements are testable and generate testing objectives, strategies, plans, and scripts.
• Review vendor test plans and ensure solutions meet business requirements.
• Support User Acceptance Testing (UAT) by reviewing and validating end-user test cases and results.
• Develop standardized documentation for requirements, use cases, test cases, and process improvements.
• Monitor post-implementation performance of solutions to ensure they deliver the intended benefits.

Knowledge, Experience, And Qualifications Required

• Degree in Computer Science or technical-related field from an accredited institution
• Familiarity with Agile development methodologies
• Excellent communication, stakeholder engagement, and report writing skills.
• Knowledge of business strategy and of business implications of IT/Service solutions roadmaps.
• Strong analytical, problem-solving, and process mapping skills.
• Business analysis skills and Knowledge of the software development and implementation cycle

Primary Location
Kenya-Nairobi-Nairobi

Organization
Britam

Job Type
Permanent

Shift
Day Job

Contract Type
Full-time

Job Posting

Unposting Date
Ongoing

Number of Openings
1

About the Job

Company Description

OBSS is Turkey's largest technology consultancy, pioneering product development and technology consulting for an AI-native future. With more than 20 years of experience and offices in Istanbul, Ankara, London, Amsterdam, and Baku, we empower leading companies in banking and finance, insurance, e-commerce, retail, and the start-up ecosystem. Our team of over 1000 talented professionals thrives on collaboration, innovation, and continuous learning. We are now looking for a Business Analyst to join us and contribute to building high-quality, end-to-end solutions that create real business impact.

OBSS is looking for a
Business Analyst
to join our dynamic team and contribute to delivering end-to-end software solutions across diverse industries. You will work on cutting-edge projects, collaborating with cross-functional teams to design, develop, and maintain high-quality applications that solve real business problems.

Qualifications / Technical Skills

• Minimum 3 years experience required, business analysis experience in software development or enterprise software product preferably in bank sector (Commercial Credits, ADC etc.)
• Object oriented development knowledge, SQL knowledge preferred,
• Experience required in working with development teams in a SDLC process, including project planning, requirements analysis, communicating / documentation, and QA testing.
• Experience writing detailed specifications, including detailed mockups. Irise, Gliffy experience (or similar).
• Excellent skills with MS Office tools, including Word, Excel, and Visio. SQL skills
• Must have the ability to work in a fast-paced IT environment on medium to large-scale projects.
• Knowledge of different software development methodologies (e.g. Waterfall, Agile)
• Communicates with clarity, verbally and in one on one or group situations
• Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required
• Computer skills to produce effective, spreadsheets, reports, documents and presentations, as required
• Proficiency in BA techniques, tools or business areas

Main Responsibilities

• Liaises with appropriate departments to create in-depth, complex, user acceptance test plans for each project.
• Follows test plans to test, document and approve software results once testing is accurate and complete.
• Identifies detailed business requirements and process models to ensure the viability of technical designs and fulfillment of business and technical needs and constraints.
• Analyzes technical and functional impacts of various candidate solutions and approaches to respond to needs and provide recommendations to business units.
• Creates documentation for changes and develops user manuals to communicate changes effectively.
• Monitors and supports new releases, including e-mail communication, to respond to feedback, resolve issues and approve software rollout.
• Prepares and updates user manuals to ensure current and accurate information is available upon request.
• Provides support and information as required to assist in the timely resolution of issues or problems.

Additional Informations :

Professional Growth & Learning

As a tech company, we focus on reskilling and upskilling to support career growth. We offer a personalized Individual Growth Program (IGP), where employees set clear goals for each half of the year. These goals may include trainings, certifications, and personal development milestones, creating a structured roadmap for continuous improvement. The IGP helps employees strengthen both technical and soft skills, ensuring steady professional advancement.

Company Culture and Values

We celebrate diversity, inclusion, and equal opportunity, fostering a collaborative environment where innovation can flourish. Our culture emphasizes mentorship, knowledge sharing, and active participation in tech communities, workshops, and team events. This vibrant atmosphere empowers employees to contribute their best while feeling supported and valued.

Benefits and Perks

We provide competitive salaries, flexible and hybrid working arrangements, and a wide range of opportunities for growth through training programs, certifications, and workshops. In addition, we offer initiatives designed to build a supportive and engaging workplace where curiosity and collaboration are encouraged. These benefits ensure that employees feel motivated, empowered, and equipped to reach their full potential.

Overview
We're looking for a Business Analyst to join our Quality and Analytics team. In this role, you'll help curate data-driven stories that provide insights and analysis into our Contact Centre operations, with the goal of driving meaningful change in both the agent and customer experience. You'll work closely with stakeholders to understand business needs, create mock-ups, and communicate project timelines and updates clearly.

Responsibilities

• Support the operational needs of the Contact Center and increase insights into customer interactions
• Curate new data products that package Call Center performance information into easily readable and understandable formats
• Propagate techniques for answering basic report questions and conveying data definitions
• Use statistical analyses and mathematical models to derive insights about Call Center operations
• Maintain solutions for data governance and documentation
• Partner with other departments to build holistic cross functional dashboards for executives
• Use data to analyze Call Center performance, identify trends, and provide feedback to Managers and Trainers while improving SLAs and CSAT
• Meet with Managers to identify their analytical needs for growing their departments
• Create tickets and report/dashboard mock-ups for new reporting functionality based on stakeholder requirements
• Act as liaison between stakeholders and cross-functional support teams for data issues
• Monitor industry trends to watch for new functionality and best practices that can be introduced to improve productivity
• Report on current performance trends to Management and Executives

Requirements
SKILLS AND EXPERIENCE

• Bachelor's Degree in Business Analytics or related field
• 1+ years experience with Data Analytics
• Proficiency in Power BI including creating dashboards and data connections
• Prior experience and in depth understanding of omni-channel contact centers
• Create data driven presentations for executives on short notice
• Adept at handling multiple simultaneous projects
• Excellent written and verbal communication skills with an aptitude for analytical thinking
• Ability to work in a fast-paced dynamic environment with shifting priorities
• Must be proactive, self-motivated, and be able to work both independently and collaboratively

Soft Skills

• Strong strategic thinking and analytical capabilities
• Excellence in both written and verbal communication
• Proven leadership and team management abilities
• Mature, pragmatic and flexible approach
• Good attention to detail
• Hands-on, ready to roll up the sleeves

PERSONAL CHARACTERISTIC

• Results-driven with a strong commercial acumen
• Creative problem-solver with innovative thinking
• Strong interpersonal skills and emotional intelligence
• Ability to work effectively in a fast-paced, multicultural environment
• High level of integrity and professional ethics
• Self-driven
• Resilient
• Rigorous and organized