16 jobs in Old Mutual South Africa

Lets Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
JOB SUMMARY
Provides strategic leadership, administration, management and governance, performance and productivity management, monitoring and enhancement of payments department while directly supporting the respective business/product segments.

Key Tasks And Responsibilities
KEY MEASURABLE GOALS

• Compliance-BAU delivery within set policies, procedures, processes, operating instructions, set standards and regulations/statutory requirements.
• Customer Service Improvement-Quality & Accuracy in processing and embedding continuous improvement and Delivery Speed- Enhanced TAT in processing and minimizing delays.
• Financial Performance-Reduction of cost and promoting efficiency.
• Risk-Strengthen controls and adhere to the laid down processes/procedures to minimize exposure to Operational Risk in the unit.
• Business Development and/or Strategic Initiatives
• Delivery Flexibility- Parameterization of solutions and better innovations
• Leadership & People Management -Team Performance, engagement and Development.

Key Responsibilities

• Manage the Operations and provide leadership support for the day-to-day activities for the Payments team to assure accurate and timely execution of all transactions for the transaction lifecycle.
• Ensure service delivery in line with set service level agreements, policies, procedures, processes, operating instructions, standards, regulations, statutory, market requirements and international regulations, while observing operational risk requirements.
• Lead and develop Payments team to ensure efficient operations managed in strict compliance with the various local and international laws, set standards and Bank's standards while ensuring continuous improvements to lean the current processes in team and management of costs.
• Guide the team to achieve effective compliance to operational risk management, periodic self-assessment on key controls to assess proper functioning and adequacy of existing controls and highlighting issues discovered and follow through plans to mitigate the risks.
• Supervise and monitor operational risk activities within Payment department as well as supervise performance of Control Self Assessments, assure of current and accurate Risk, Errors and Loss registers.
• Ensure that there is current Business Continuity Plan/Disaster Recovery Plan documentation, systems and operations are functioning as recommended by CBK Prudential guidelines and best practices.
• Ensure stability of payments system and log issues and complaints from customers; both internal and external customers promptly and appropriately and escalated where necessary and followed to resolution within agreed SLAs, prompt responses provided and where necessary Root Cause Analysis provided to ensure excellent services to the users and update the status on systems stability report daily.
• Work with the transaction processing systems vendors and ICT teams to close system failures and gaps to build effective, efficient and well controlled processes and models.
• Ensure reconciliation, service level agreements adherence and monitoring and breaches reporting within the department.
• Oversee overall administration of the unit; checks and controls, documents storage, leave management within the team, accurate, current and timely dashboards management, MIS for BAU and projects/initiatives and reporting, delivering on division-wide initiatives and meetings /committees, keeping department's service charter, catalogue, operating instructions, process flows and procedures documented, updated and current and managing other projects within the team.
• Oversee claims and complaints investigations and management for closure.
• Comply with all Bank's set policies, procedures, and guidelines as well as other regulations and standards and Anti- Money
• Laundering and Know Your Customer policy and or procedures to the applicable extent and reporting all suspicious activities.
• Maintain a high-performance team and set the tone for adoption of the right culture within the department.
• Manage the operations and provide leadership support for the day to day activities for the team to assure accurate and timely execution of all transactions including handling customer instructions, customer queries, transaction confirmation process (observing zero tolerance on unmatched confirmations) , managing settlement process and related risks, appropriate Transaction Processing & Messaging Systems and related accounting entries processing, reporting , communications to other parties and reconciliation of activities for all products and services offered under Treasury Operations. This is to be delivered in-line with set SLAs, policies, procedures, processes, operating instructions, standards, regulations; statutory, market requirements and international regulations while observing operational risk requirements in the various transactions under the products and services as below:- please clearly highlight the items under this
• Foreign Exchange cash, spot, swaps and forwards, Money Market, Fixed Income, Nostro Transfer, General Ledgers postings
• Confirmations - observing zero tolerance on unmatched confirmations.
• Static data set-up within the treasury system and MTS systems (Western Union and MoneyGram)
• Requisite transaction related documentations and Swift messages queries management for Treasury related transactions.
• Nostro related investigations and failed trades reporting for Treasury related transactions.
• Primary market bank bids and related CDS, commissions and settlement processes.
• Oversee Claims investigations and management, broker list compliance, brokerage processing and tracking for treasury related transactions.

Skills, Knowledge & Competencies
Knowledge Skills

• In-depth knowledge and understanding of SWIFT and KEPSS Operations
• Understanding of Operational Risk Management
• Leadership and Management skills
• Independent and Self-motivated individual
• Excellent presentation skills
• Operational Excellence
• Excellent interpersonal, communication and negotiation skills
• Knowledge of the bank's products, services and policies
• Excellent Customer Experience skills

Competencies Required

• Analytical thinking
• Decisiveness & Judgement
• Personal and Team Organization
• Meeting customer needs
• Managing relationships
• Self-development
• Adaptability
• Working with others
• Active listening

Qualifications & Experience

• A University Degree in Business or related field from a recognized University
• ACI Operations Certification will be an added advantage.
• 8 years of working experience in Bank Operations, with at least 3 years of at supervisory level within a busy Financial Institution's payments environment

ANTI-MONEY LAUNDERING (AML) EXPECTATION
The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Performs routine administrative duties such as drafting correspondences, scheduling appointments, organising and maintaining data, as well as assisting internal and external stakeholders

Responsibilities
Administration

Produce, update, and provide best practice support on complex Microsoft documents, databases, and other departmental systems, advising colleagues as needed and using expertise to help improve processes.

Correspondence

Prepare tailored letters, emails, and more complex reports and agendas and minutes of meetings for approval by a board-level executive.

Data Collection and Analysis

Collate and analyze data using preset tools, methods, and formats. Involves working independently.

Insights and Reporting

Contribute to the preparation of various data and analytics reports.

Document Preparation

Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for special reports.

Business Meetings/Events Arrangement

Arrange venues, equipment, catering, accommodations, and travel for participants arriving from various locations to ensure the smooth running of medium-scale events.

Work Scheduling and Allocation

Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.

Operational Compliance

Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

Procurement

Achieve specific procurement goals or provide support to others while following established procurement systems and protocols.

Budgeting

Track budgets and report variances to more senior colleagues.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills
Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Digital Literacy, Executing Plans, Management Reporting, Numerical Aptitude, Oral Communications, Report Review

Competencies
Decision Quality

Directs Work

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Plans and Aligns

Tech Savvy

Education
NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date
29 November 2025 , 23:59

The Old Mutual Story

Lets Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
JOB PURPOSE STATEMENT
Reporting to the Head of Legal Services, The Legal Officer will be responsible for providing effective legal support to the institution, ensuring compliance with all statutory and regulatory requirements, and safeguarding the institution's legal interests. The role entails contract management, credit documentation, litigation handling, regulatory liaison, and corporate governance support.

KEY MEASURABLE GOALS

• Leadership
• Legal Risk Management
• Regulatory monitoring
• Management of litigation
• Documentation and perfection of securities
• Support in Credit Statutory Debt Recovery processes
• Stakeholder Engagements - Directors, Regulators, Shareholders, Industry player

Key Responsibilities

• Leadership role
• Provide leadership and ensure efficient and effective management of staff and resources reporting to job holder including mentorship, coaching and training.
• Liaise with the Head of Legal Services in conducting performance appraisals and ensure competency and training gaps are addressed.
• Represent the Head of Legal Services in various internal or external meetings or committees when called upon.
• Provide monthly and quarterly reports to the Head of Legal Services on job holder duties.
• Litigation management
• Maintain and update the database of cases and management of litigation
• Review progress of outstanding litigation and liaise with on appropriate strategies for cases.
• Collate documents and any evidence, identify and prepare witnesses in support of Bank cases
• Diarize hearing notices for pending cases, follow up and update of outcome thereof to Head of Legal Services, Debt Recovery Unit (DRU) and Branch (where applicable).
• Provide support to the Debt Recovery Unit in various recovery processes including but not limited to: -
• Ensure compliance by DRU team on the necessary statutory requirements and processes.
• Review and issuance of statutory notices
• Legal advisory of various recovery matters
• Manage external counsel handling various litigation matters including is suance of instructions, timely drafting of pleadings, review of pleadings; review of advocates performance.
• Issuance of Legal opinions and advisory on various litigation matters.
• Negotiation of out of court settlement with external advocates.
• Management of legal costs associated with litigation.
• Attending Court and representing the company in legal issues when required.
• Review and manage demand letters from customers or third parties
• Credit Documentation and perfection of securities
• Draft, review and ensure proper facility letters, Bank's standard forms and templates, securities documentation and service level agreements and standard agreements, properly drafted and legally enforceable to ensure compliance to regulatory changes and general securitization requirements to safeguard the bank's exposure.
• To capture, register, monitor, control and report all types of collateral offered by the customers and ensure that they are properly lodged for registration.
• Liaise with external legal counsel to ensure proper preparation, execution, registration and perfection of securities within the agreed TAT as per SLA.
• Legal Risk Management and Advisory
• Provision of sound legal advise to the business/ staff on existing or emerging laws, operational requirements.
• Continually reviews, develops and refines legal policies and procedures to determine their suitability for the bank's requirements and recommends modification and upgrading to meet the desired standards and changes in the bank's risk profile.
• Participate in drafting and review of various risk policies and procedures to comply with the bank's strategy and objectives
• Ensure any policy or identified regulatory breaches are properly authorized at the correct level
• Periodically do risk review of new and existing credit products and non-credit products with inherent risks and advise the management on remedial measures.
• Manage the performance and relationships of third- party legal service providers
• Monitor and manage Legal and Legal Product Risks within the business
• Liaise with relevant departments to ensure that where legal risks have been identified, appropriate courses of action have been taken.
• Provide and interpret legal information, conduct training and disseminate appropriate legal requirements to management and staff.
• Corporate Governance and Board Support
• Assist in the preparation of board papers, minutes, resolutions, and statutory filings.
• Maintain statutory registers including registers of members, directors, and charges.
• Support the implementation of good corporate governance practices.
• Bank-wide AML KYC & CFT Responsibilities
• Communicating and reinforcing the AML-CTF compliance culture established by the board.
• Implementing and enforcing the board-approved AML, KYC & CFT policy within the Department.

Staff Supervision Responsibilities

• Legal Contract Staff

Education

• Bachelor of Laws degree from a recognized University
• Post Graduate Qualifications- Diploma in Law
• Advocate of the High Court of Kenya with current practicing certificate

Experience

• At least five (5) years extensive legal experience either from the financial services sector or banking institution with extensive exposure to litigation, debt recovery and security perfection.
• Working knowledge of both the legal requirements and lending practice for financial institutions, particularly lending to the different market segments
• Exposure to CBK compliance requirements will be a definite advantage.
• Ability to work with minimum supervision

Knowledge And Skills

• Technical Skills in Conveyancing and Securities documentation
• Litigation and Debt Recovery Processes.
• Ability to deal with and effectively Manage Senior Stakeholders confidently.
• Proficiency in Computer Skills.
• Strong Oral and Written Communication skills.
• Honest, Transparent and demonstrate high level on integrity.

This role is responsible for providing support from a legal perspective, and for preparing legal documents. This role describes both Corporate and Business Unit Legal Advisors.

Responsibilities
Legal

Take responsibility for managing and delivering a designated legal case work program.

Information and Business Advice

Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.

Document Preparation

Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for special reports.

Internal Communications

Help others get the most out of internal communications systems by offering support and advice.

External Communications

Help others get the most out of external communications systems by offering support and advice.

Recommendations

Advise managers how to apply a wide variety of existing procedures and precedents.

Solutions Analysis

Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures, and precedents.

Policy Development and Implementation

Work within established procedures to achieve specified goals.

Internal Client Relationship Management

Build effective working relationships within the internal client organization, delivering high-quality professional services with guidance from senior colleagues.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills
Competencies
Communicates Effectively

Decision Quality

Ensures Accountability

Instills Trust

Manages Complexity

Optimizes Work Processes

Persuades

Strategic Mindset

Education
Closing Date
30 October 2025 , 23:59

The Old Mutual Story

Lets Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
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Performs routine administrative duties such as drafting correspondences, scheduling appointments, organising and maintaining data, as well as assisting internal and external stakeholders

Responsibilities
Administration

Produce, update, and provide best practice support on a wide range of Microsoft documents, databases, and other departmental systems.

Business Meetings/Events Arrangement

Schedule appointments, make arrangements for meetings and conferences, and organize travel plans, following instructions to ensure more senior colleagues or a senior executive make the best use of their time.

Correspondence

Prepare routine letters, email, minutes of meetings, and reports for approval by more senior colleagues or a senior executive.

Document Preparation

Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.

Work Scheduling and Allocation

Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.

Data Collection and Analysis

Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.

Insights and Reporting

Extract and combine data to generate standard reports.

Budgeting

Monitor and analyze data using budgeting systems and protocols.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Procurement

Support others by carrying out simple procurement tasks. Involves following established procedures.

Skills
Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review

Competencies
Directs Work

Drives Results

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Plans and Aligns

Tech Savvy

Education
NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date
25 September 2025 , 23:59

The Old Mutual Story

Lets Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
JOB SUMMARY
The Product and Ideation Manager and digital sales is responsible for driving the development, implementation, and optimization of digital banking solutions—including Payments, Digital Lending, Collections, and Customer Onboarding. This role is pivotal in shaping the bank's digital product portfolio, ensuring timely delivery, market competitiveness, and alignment with customer needs. The job holder will lead cross-functional teams through agile product development cycles, collaborate closely with internal stakeholders and external partners, and champion innovation across the bank's digital channels. With a strong focus on business strategy, service excellence, and cost efficiency, the Product Lead will play a critical role in achieving the bank's digital transformation goals and enhancing customer experience.

Key Tasks And Responsibilities

• Product Development and Ideation (Payments, Digital Lending, Collections, Customer Onboarding)-50%
• Ensure that products (payments, Digital lending, Collections) are scoped, approved and developed within the set timeline and budget.
• Act as the digital lead for regular product reviews to ensure they remain competitive within the agile banking market.
• Lead cross-functional teams through product design, prototyping, testing, and release including having a go to market strategy.
• Translate customer insights and market trends into actionable product features
• Oversee agile development cycles and ensure timely delivery of milestones
• Collaborate with UX/UI designers, engineers, and stakeholders to refine product vision and RFO for the bank is achieved.
• Work closely with Branches, MSME, SME and Community RMs, IB RMs, Business Banking and Retail Banking relationship team on fully embedding Transaction Banking and digital products solutions
• Champion product and sales activities to drive business growth.
• Utilize the existing resources efficiently to ensure the bank has competitive and up to standard product
• Business Planning and Strategy- 25%
• Develop and prepare standard product proposals and presentations for banking services for pitching both internally and externally.
• Liaise with the bank developers and partners to continuously promote and design competitive products for the bank.
• Become the point of reference for clients and bank on the digital product initiatives.
• Implement e-banking and Transaction Banking product solutions to clients, of varying size and complexity.
• Assess and recommend pricing guidelines for Online Banking and Transaction Banking products to ensure the bank remains competitive and at the same time increase overall revenue collection.
• Service Management -15%
• Implement electronic banking and Transaction banking product solutions to clients, of varying size and complexity.
• Ensure the team is well motivated and guided.
• Either through own initiative, or teams, be a pro-active member of the department, working to reduce project implementation cycle time.
• Co-ordinate resolution of digital and transaction Banking related problems within the agreed TAT.
• Become the point of reference for clients and bank on the Transaction Banking initiatives.
• Provide MIS and metrics on progress of products managed and provide input to management on customer implementation progress, and issues, for discussion with Sales Managers, and Relationship Managers.
• Cost Containment – 10%
• Ensure Return on Equity is achieved for all the digital and transaction products by driving to achieve agreed share of wallet (SOW).
• Ensure prudent use of bank resources such as taxis and during customer events such as lunches.

Key Responsibilities
Target Achievement

• Ensuring the product targets set by the bank on digital strategy are met fully and timely. This will be measured quarterly to check progress.

Innovation

• Engage on regular innovation forums with vendors, Information Technology and Management teams and contribute towards ensuring the banks product remain innovative and competitive.

Compliance

• Comply with all the existing banks policies and procedures
• Submit to Risk and audit team when called upon to
• Constant review on the banks digital and transaction banking strategies to ensure they are at per with the best in the market

Conduct regular staff product trainings

• Ensure staff are trained regularly on the bank's digital solutions
• Create CVPs for the sales team in the bank to use during customer presentations

ANTI-MONEY LAUNDERING (AML) EXPECTATION
The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Qualifications & Experience

• University Degree in a Business/Sales/IT Related Field - Minimum 2nd Class Honors
• A master's degree qualifications will be an added advantage.
• A professional qualification in IT or project management field is an added advantage.
• Minimum of 5 years of experience in Digital/Transaction banking/Cash management product Development/management role.
• Relevant certifications (Sales and Project Management) are a plus.

Skills, Knowledge & Competencies

• Proficient in Ms Office Suite – Ms Word, Power Point, Ms Visio, Ms Excel, Ms Access etc.
• Strong Understanding of Digital and Cash management products including Mobile Banking, Internet banking, Host to Host Integration, Digital Leding and Card Business
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration abilities.

Performs routine administrative duties such as drafting correspondences, scheduling appointments, organising and maintaining data, as well as assisting internal and external stakeholders

Responsibilities
Administration

Produce, update, and provide best practice support on a wide range of Microsoft documents, databases, and other departmental systems.

Business Meetings/Events Arrangement

Schedule appointments, make arrangements for meetings and conferences, and organize travel plans, following instructions to ensure more senior colleagues or a senior executive make the best use of their time.

Correspondence

Prepare routine letters, email, minutes of meetings, and reports for approval by more senior colleagues or a senior executive.

Document Preparation

Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.

Work Scheduling and Allocation

Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.

Data Collection and Analysis

Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.

Insights and Reporting

Extract and combine data to generate standard reports.

Budgeting

Monitor and analyze data using budgeting systems and protocols.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Procurement

Support others by carrying out simple procurement tasks. Involves following established procedures.

Skills
Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review

Competencies
Directs Work

Drives Results

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Plans and Aligns

Tech Savvy

Education
Bachelor Of Adminstration: Business

Closing Date
30 October 2025 , 23:59

The Old Mutual Story

Lets Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
Professional BA Certification
(e.g., IIBA, CBAP) or a recognized Business Analysis credential.

Experience with
ITIL
,
CMMI
,
PMI
, or similar frameworks for project governance.

Seeking a Senior Finance Business Analyst with 10+ years of overall experience, including at least 6+ years in Finance and Insurance. The role requires agile expertise in business analysis, change readiness, testing execution, and post–go‐live support. The successful candidate will facilitate solution design, requirements gathering, stakeholder alignment, and end‐to‐end implementation across multiple business teams and regions.

Primary responsibilities include:

• Triaging and prioritizing business requests and enhancements.
• Managing the impact of changes and overseeing user readiness and training.
• Driving the successful embedment of solutions into Business‐as‐Usual (BAU).

Outstanding communication and stakeholder management skills are essential for coordinating activities across diverse business units, ensuring strategic alignment and sustainable outcomes.

• Duties and Responsibilities

Business Needs Assessment & Prioritization

• Analyze and triage incoming requests or enhancements based on relevance, urgency, and strategic impact.
• Collaborate with finance and insurance stakeholders to explore and evaluate different solution pathways, balancing constraints (time, cost, risk).

Requirements Elicitation & Documentation

• Conduct workshops with cross‐functional teams (including multiple geographies) to gather comprehensive requirements.
• Document requirements in sufficient detail (e.g., annotated process flows, data relationships, system interaction diagrams, UML diagrams) to guide solution design.
• Maintain strict traceability from initial request through to final deliverable.

Solution Design & Collaboration

• Work with technical teams, solution architects, and other business analysts to define solution approaches (process changes, system modifications, or both).
• Ensure that testing methodologies (user acceptance testing, integration testing, etc.) are aligned with business goals and thoroughly validated before deployment.

Change Readiness & Stakeholder Engagement

• Facilitate change impact analyses and assist business owners with risk mitigation plans.
• Develop or coordinate training materials, user communications, and support plans to ensure a high level of user readiness prior to go‐live.
• Proactively address and manage any anticipated or persistent resistance to change.
• ‐Live Embedment & Continuous Improvement
• Monitor key adoption metrics, gather user feedback, and track performance against business requirements after go‐live.
• Identify process gaps or additional needs that arise in BAU, and propose iterative improvements or follow‐on project work.
• Oversee documentation updates (including release notes, training guides, and knowledge articles) to reflect the final implemented solution.

Governance & Compliance

• Enforce governance throughout the requirements lifecycle and implementation process, ensuring stakeholder sign‐offs and proper storage of documentation.
• Ensure alignment with relevant financial regulations and corporate finance standards, especially in an insurance context.
• Qualifications and Experience
• Bachelor's degree in Business, Information Technology, Analytics, or a similar field.

Industry & Functional Expertise

• Proven Financial Services industry experience (specifically Insurance and/or Investments).
• Strong understanding of Corporate Finance business processes, principles, and data.
• 5+ years of experience in a project delivery environment with demonstrated complex project success.

Business Analysis Skills

• Competency in analytical problem solving, stakeholder collaboration, and requirements documentation.
• Demonstrable expertise in Business Analysis methodologies & tools (e.g., BPMN, UML).
• Experience with testing methodology, including user acceptance testing and test automation, is advantageous.

Technical & Communication Skills

• Ability to influence both business and technical teams; comfortable communicating business requirements to development teams.
• Familiarity with agile project management, backlog prioritization, and sprint planning.
• Proficient in producing clear, concise documentation for diverse audiences.
• Competencies Required
• Excellent communication skills – adept at bridging business and technical language.
• Time management – able to handle multiple parallel requests.
• Relationship management – strong collaborator, effective at building cross‐functional partnerships.
• Business awareness – understands financial/insurance domain context and constraints.
• Ownership & accountability – drives deliverables end‐to‐end.
• Technical knowledge – comfortable mapping requirements into technical solutions.
• Client focus – ensures delivered solutions meet user needs and improve outcomes.
• Strategic & innovative thinking – proposes creative solutions and fosters an environment of continuous improvement.

Team Results

• Works with the Team Lead to set challenging objectives and facilitate high performance.
• Balances competing demands from technology vendors and business stakeholders.
• Exhibits intellectual curiosity and willingness to experiment with new ideas and methods.
• Quickly gains trust of sponsors and key stakeholders, even when facing ambiguity.

Skills
Accounting, Action Planning, Budget Management, Computer Literacy, Database Reporting, Data Classification, Data Compilation, Data Controls, Data Modeling, Evaluating Information, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review

Competencies
Business Insight

Communicates Effectively

Decision Quality

Ensures Accountability

Financial Acumen

Manages Complexity

Plans and Aligns

Tech Savvy

Education
NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date
09 October 2025 , 23:59

The Old Mutual Story

Lets Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
JOB SUMMARY
The role holder is responsible for processing payments effectively and efficiently within alternate channels and ensures the required Operations contracts, guidelines, policies, and procedures are adhered to. He/she ensures adherence of data integrity and compliance while carrying out the day-to-day duties.

Key Tasks And Responsibilities
KEY MEASURABLE GOALS

• BAU delivery within set policies, procedures, processes, operating instructions, and standards
• Customer Service Improvement-Enhanced TAT, accuracy in processing and continuous improvement
• Financial Performance improvement, cost reduction and efficiency
• Operational Risk Controls- adherence and minimization
• Personal Development

Key Responsibilities

• Undertake accurate alternate channels transaction processing within set policies, procedures, guidelines and operating instructions and within the agreed service level agreements.
• Ensure to collate all alternate channels transactions and related documentation related to the transactions processed between the Bank and the customers involved.
• Carry out processing of alternate channels exception transactions and ensure it is done as per approved
• Service standards of Operations and escalate where required.
• Monitor and respond to all queries relating to alternate channels received, carry out investigations, and close within set controls and service level agreements.
• Management of claims investigations and perform all related activities to facilitate and keep an up-to-date claims register.
• Compliance to operational risk management framework within the team and facilitate periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls and highlighting issues discovered.
• Ensure timely submission of daily productivity, balancing of books of all accounts and reconciliations.
• Provide adequate support to stake holders on requests raised that are within alternate unit within service level agreements.
• Any other duties that may be assigned by the Line Manager from time to time.

Skills, Knowledge & Competencies
Knowledge Skills

• Analytical and problem-solving skills
• Planning and organization skills
• Interpersonal, communication and negotiation skills
• Excellent writing and presentation skills
• Knowledge of the bank's products, services and policies
• Excellent Customer Experience skills
• Analytical thinking
• Decisiveness & Judgement
• Personal Organization
• Meeting customer needs
• Managing relationships
• Self-development
• Adaptability
• Working with others
• Banking Certifications

Qualifications & Experience

• A University Degree in Finance/Accounting/Commerce or related field from a recognized university.
• Two years working experience in Bank operations

ANTI-MONEY LAUNDERING (AML) EXPECTATION
The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.

Responsibilities
Administration

Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses.

Document Management

Create, organize, and maintain files containing the correspondence and records of a senior colleague.

Document Preparation

Prepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.

Work Scheduling and Allocation

Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

Operations Management

Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.

Internal Client Relationship Management

Help manage internal client relationships by supporting others to build effective working relations.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Data Collection and Analysis

Extract relevant data from information provided by others, and input it into spreadsheets or standard formats.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills
Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies
Collaborates

Communicates Effectively

Drives Results

Ensures Accountability

Plans and Aligns

Tech Savvy

Education
NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date
23 October 2025 , 23:59

The Old Mutual Story

Lets Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
The Company Driver is responsible for providing reliable and safe transportation services to support staff, directors, executives, and expatriates, ensuring timely and professional execution of duties. The role also involves handling vehicle-related administrative tasks such as maintenance, fuel card management, and general duty of care for company-assigned motor vehicles.

• Key Tasks and Responsibilities
• Provide safe, punctual, and courteous transport services for staff, executives, directors, and expatriates as per assigned schedules and requests.
• Conduct official errands including deliveries, pick-ups, and running company-related tasks.
• Always maintain cleanliness and roadworthiness of assigned company vehicles.
• Monitor vehicle service schedules and ensure timely servicing, maintenance, and inspections in line with manufacturer guidelines and company policy.
• Coordinate and follow up on repair needs, liaising with approved service providers.
• Track and request replenishment of fuel cards while ensuring efficient fuel usage and reporting anomalies.
• Maintain accurate and up-to-date vehicle logs for trips, fuel, mileage, and maintenance.
• Uphold duty of care in vehicle usage, ensuring safety of passengers, vehicle condition, and compliance with traffic laws.
• Ensure availability of valid documentation for assigned vehicles, including insurance, inspection, and licensing.
• Report accidents, mechanical issues, or traffic incidents immediately and follow company reporting protocols.
• Ensure compliance with company safety, health, and environmental standards and traffic laws at all times.
• Maintain high levels of confidentiality, particularly when transporting senior leadership or handling client documents.
• Serve as a brand ambassador through professional conduct and courteous interaction with clients and external partners.
• Support logistics and transport coordination during special company events or visits.
• Skills and Competencies
• Excellent driving skills with a focus on safety and professionalism.
• Strong interpersonal skills with the ability to interact effectively with diverse individuals including executives and expatriates.
• Good communication skills (written and verbal).
• Ability to maintain confidentiality and always demonstrate integrity.
• Proactive, responsible, and able to work independently with minimal supervision.
• Time management and organizational skills.
• Familiarity with GPS, maps, and route planning tools.
• Professional demeanour and commitment to high service standards.
• Well-organized with the ability to prioritize and multitask in a fast-paced environment.
• Basic mechanical aptitude and ability to detect and report vehicle faults.
• Defensive driving
• Knowledge and Experience
• Proven experience as a corporate driver or chauffeur in a reputable organization.
• Working knowledge of Nairobi and major regional towns, with ability to navigate diverse routes efficiently.
• Sound knowledge of local roads, routes, traffic rules, and regulations.
• Experience supporting senior executives or expatriates is an added advantage.
• Familiarity with vehicle logbooks, fuel card management, and vehicle maintenance procedures.
• Qualifications
• Minimum Kenya Certificate of Secondary Education (KCSE) or equivalent.
• Valid and clean BCE or equivalent driver's license.
• Valid Certificate of Good Conduct from the Directorate of Criminal Investigations.
• Defensive Driving Certificate (NTSA-accredited) is an added advantage.2
• Basic First Aid certification is desirable

Skills
Client Management, Clustering Techniques, Communication Server, Computer Literacy, Computer Network Management, Database Administration, Desktop Publishing (DTP), Detail-Oriented, Enterprise Systems Management, Expertise Management System, Local Area Network (LAN) Management, Network Administration, Occupational Safety and Health, Office Systems, Oral Communications

Competencies
Collaborates

Communicates Effectively

Customer Focus

Demonstrates Self-Awareness

Drives Results

Ensures Accountability

Plans and Aligns

Self-Development

Education
NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date
11 September 2025 , 23:59

The Old Mutual Story

Lets Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
na

This is a high-impact support role designed to give leverage to the Managing Director of Old Mutual Life Kenya. The Executive Assistant acts as a trusted partner, enabling the MD to operate at maximum effectiveness by execution of strategic priorities, managing critical stakeholder relationships, and providing analytical and decision support at the highest levels of the business.

The role blends strategic delivery and operational discipline, ensuring that key initiatives are tracked and executed, leadership forums are well-structured, and information flows seamlessly across internal and external stakeholders. While it includes targeted administrative support, the primary focus is on strategic coordination, insight generation, and ensuring the MD's time is invested where it has the greatest impact.

The incumbent is expected to work with high levels of independence, judgment, and confidentiality, acting as both a strategic operator and an execution enabler within the MD's office.

Key Tasks And Responsibilities
Stakeholder
Management & Communication

• Serve as a central liaison between the MD's Office and internal/external stakeholders, ensuring information flows are clear, accurate, and timely.
• Maintain trusted relationships with senior leaders, Group executives, regulators, and partners.
• Anticipate stakeholder needs and prepare the MD with strategic intelligence and talking points.

Decision Support & Insight

• Conduct targeted research and analysis to inform MD's decision-making.
• Prepare data-driven briefs, dashboards, and reports that distill complex issues into clear recommendations.
• Maintain and enhance databases and trackers for business performance and strategic initiatives.

Operational Rhythm & Office Effectiveness

• Plan and manage the MD's calendar strategically to prioritize high-value activities.
• Ensure operational cadence for meetings, events, and decision forums is well structured and effective.
• Support the design and delivery of leadership events, EXCO sessions, and strategic offsites.

Targeted Administrative Support

• Provide efficient handling of travel, correspondence, and essential administrative tasks as needed—only where it enables the MD's effectiveness.
• Manage queries on behalf of the MD, exercising judgment and discretion.
• Handle sensitive information with the highest degree of confidentiality and professionalism.

Delivery and Execution

• Track the progress and deadlines of key initiatives and projects.
• Support planning regarding strategies and objectives.
• Prepare delivery-related reports and updates.

Skills And Competencies

• Strong stakeholder management and influencing skills.
• Analytical capability – ability to synthesize information and generate insights.
• Exceptional communication – verbal, written, and presentation.
• High ownership and independence – able to anticipate needs and act proactively.
• Professional ethics – confidentiality, integrity, trust, respect, diversity, and customer centricity.
• Planning & organizational excellence – thrives in fast-paced, dynamic environments.
• Team player with a collaborative mindset.

Knowledge & Experience

• 5 years'+ experience

Qualifications

• Degree in any business-related course, actuarial, finance etc.
• Professional courses i.e., in data management or analytics, report writing, secretarial work etc.

ANTI-MONEY LAUNDERING (AML) EXPECTATION
The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Skills
Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review

Competencies
Directs Work

Drives Results

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Plans and Aligns

Tech Savvy

Education
NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date
09 October 2025 , 23:59

The Old Mutual Story

Lets Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
na

Establishes and embeds compliance in area of responsibility. Ensures compliance within area by implementation of compliance risk management and monitoring plan. Reports on compliance breaches to line management and Senior Compliance Officer/Compliance Executive. Facilitates resolution of compliance breaches. Assists in mitigation of compliance risk. Utilises limited legislation, and impact of legislation on the BU/functional area is limited."

Responsibilities
Regulatory and Compliance Management

Investigate all kinds of incidents and reports and provide expert advice to more senior colleagues. Minimize risk exposures and ensure adherence with regulatory standards by working with all internal functions to make sure compliance programs are properly implemented.

Regulatory Affairs

Take responsibility for managing and delivering a designated work program.

Quality Management System

Contribute to the identification and evaluation of current policies and business processes that are in the scope of the quality management system (QMS); contribute to the design of the QMS; provide specialist quality management input to the drafting of new policies and procedures and the design of business processes; contribute to the quantification of the costs and business benefits of change.

Audit Compliance

Manage a portfolio of audit assignments. Ensure that the team plans and delivers audits that cover identified risk areas, and that appropriate corrective actions are agreed on with auditees. Resolve issues arising from audits and refer serious or contentious issues to the audit program leader.

Stakeholder Engagement

Contribute to stakeholder engagement by identifying stakeholders; by finding out their needs, issues, and concerns; and by reacting to these needs, issues, and concerns, arranging meetings and events and drafting supporting materials to promote understanding and commitment.

Policy Development and Implementation

Work within established procedures to achieve specified goals.

Organizational Capability Building

Provide coaching to team members to develop their skills.

Information and Business Advice

Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring issues to others where necessary for interpretation of policy.

Document Preparation

Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for special reports.

Skills
Compliance Software, Data Compilation, Engineering Standards, Legal Practices, Management Reporting, Oral Communications, Policies & Procedures, Presenting Solutions, Professional Presentation, QA Methodologies, Regulatory Compliance Management, Requirements Development

Competencies
Action Oriented

Balances Stakeholders

Financial Acumen

Instills Trust

Interpersonal Savvy

Manages Complexity

Optimizes Work Processes

Persuades

Education
NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date
07 October 2025 , 23:59

The Old Mutual Story