3 Healthcare jobs in Nairobi
Clinical Manager
Posted 25 days ago
Job Viewed
Job Description
We are seeking an experienced and dynamic Clinic Manager to oversee the day-to-day operations of our aesthetic dermatology clinic. The Clinic Manager will be responsible for ensuring exceptional patient experiences, optimizing operational efficiency, managing clinic staff, and supporting the clinic’s revenue and growth goals. br>Key Responsibilities:
Clinic Operations & Patient Experience
• Oversee all front desk, therapist, and support staff to ensure seamless clinic functioning < r>• nsure high standards of patient service and satisfaction at every touchpoint < r>• M nage clinic scheduling to minimize waiting time and optimize productivity < r>• H ndle client grievances professionally and ensure timely resolution < r>Revenue & Business Development
• M nitor daily, weekly, and monthly sales targets and clinic performance metrics < r>• I plement strategies to increase patient retention, upselling, and new client acquisition < r>• C llaborate with the marketing team on promotional campaigns, events, and social media initiatives < r>• S pport doctors and therapists in converting consultations to treatments < r>Team Leadership & HR Coordination
• S pervise, train, and evaluate staff performance regularly < r>• C nduct daily briefings, maintain staff discipline, and resolve internal conflicts < r>• E sure adherence to clinic policies, grooming standards, and attendance discipline < r>• C ordinate recruitment needs, onboarding, and performance appraisals in consultation with HR < r> Inventory & Compliance Management
• M nitor stock levels for skincare products, consumables, and medical equipment < r>• E sure timely ordering, usage tracking, and inventory reconciliation < r>• M intain hygiene, safety, and regulatory compliance (clinical waste, SOPs, audits) < r>• E sure equipment is maintained and service contracts are up to date < r>
Qualifications & Experience:
• B chelor's degree in Healthcare Management / Business Administration / Hospitality < r>• M nimum 3–5 years’ experience in managing aesthetic, dermatology, or wellness clinics
• Familiarity with clinic software (EMR, CRM, billing)
• Strong nderstanding of dermatology/cosmetic treatments is an advantage
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