Senior Clinical Psychologist

80100 Nairobi, Nairobi KES550000 Annually WhatJobs

Posted 9 days ago

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Job Description

full-time
Our client is searching for a compassionate and highly skilled Senior Clinical Psychologist to lead and deliver exceptional mental health services in a fully remote capacity. This role is dedicated to providing comprehensive psychological assessments, diagnoses, and therapeutic interventions to a diverse client base. You will leverage cutting-edge telehealth platforms to ensure accessible and effective care, fostering a supportive environment for individual growth and well-being. The position requires a deep commitment to ethical practice and a proactive approach to mental health support.

Responsibilities:
  • Conduct in-depth psychological evaluations and assessments via telehealth.
  • Develop and implement individualized treatment plans tailored to client needs.
  • Provide evidence-based psychotherapy and counseling services (individual, group, and family therapy).
  • Monitor client progress and adjust treatment strategies as necessary.
  • Collaborate with other healthcare professionals to ensure holistic patient care.
  • Maintain accurate and confidential client records in compliance with professional standards and regulations.
  • Offer crisis intervention and support services as needed.
  • Supervise and mentor junior therapists or interns, if applicable.
  • Contribute to the development and implementation of new mental health programs and initiatives.
  • Stay current with research and best practices in clinical psychology and telehealth delivery.
  • Educate clients and families on mental health conditions and coping mechanisms.
Qualifications:
  • Doctorate degree (Ph.D. or Psy.D.) in Clinical Psychology from an accredited institution.
  • Current and unrestricted license to practice clinical psychology in Kenya.
  • A minimum of 7 years of post-doctoral clinical experience.
  • Extensive experience in diagnostic assessment and differential diagnosis.
  • Proficiency in delivering various therapeutic modalities (e.g., CBT, DBT, Psychodynamic Therapy).
  • Demonstrated experience and comfort with telehealth platforms and remote client engagement.
  • Excellent communication, empathy, and interpersonal skills.
  • Strong understanding of ethical guidelines and professional conduct in psychology.
  • Ability to work independently and manage a caseload effectively in a remote setting.
  • Experience in program development or clinical supervision is a plus.
  • Proficiency in using electronic health record (EHR) systems.
This unique remote position, serving clients virtually with an initial focus area around Mombasa, Mombasa, KE , offers a significant opportunity to shape mental healthcare delivery and impact lives positively from anywhere.
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Clinical Supervisor - Remote Support Services

80100 Nairobi, Nairobi KES350000 Annually WhatJobs

Posted 20 days ago

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Job Description

full-time
Our client, a respected organization dedicated to community well-being, is seeking a compassionate and experienced Clinical Supervisor to oversee their remote support services. In this fully remote role, you will lead a team of healthcare professionals, ensuring the delivery of high-quality care and support to individuals within the community. Your responsibilities will include clinical oversight, case management, staff supervision, and contributing to program development, all managed from your home office.

Key Responsibilities:
  • Provide clinical supervision and guidance to a team of social workers, counselors, and support staff delivering remote services.
  • Oversee case management processes, ensuring adherence to best practices and ethical standards.
  • Conduct regular performance reviews and provide constructive feedback to team members.
  • Develop and implement training programs for staff to enhance their skills and knowledge in community and social care.
  • Monitor service delivery metrics and outcomes, identifying areas for improvement and implementing necessary changes.
  • Ensure compliance with all relevant regulations, policies, and professional standards.
  • Collaborate with external agencies and stakeholders to coordinate care and resources for clients.
  • Contribute to the development and evaluation of new programs and initiatives aimed at supporting community members.
  • Manage client records and ensure the confidentiality and security of sensitive information.
  • Act as a primary point of contact for complex client issues and provide crisis intervention support when necessary.
Qualifications:
  • A Master's degree in Social Work, Psychology, Counseling, or a related field from an accredited institution.
  • A minimum of 7 years of clinical experience in community or social care settings, with at least 3 years in a supervisory or leadership role.
  • Licensure or certification as required by professional practice standards (e.g., LMSW, LCSW, LPC, LMFT).
  • Demonstrated experience in case management, therapeutic interventions, and client advocacy.
  • Strong understanding of relevant legislation, policies, and best practices in social and community services.
  • Excellent leadership, communication, and interpersonal skills, with the ability to motivate and manage a remote team.
  • Proficiency in using electronic health record (EHR) systems and other relevant software.
  • Ability to work independently, manage time effectively, and maintain high standards of professional conduct.
  • Experience with telehealth or remote service delivery models is highly desirable.
  • This is a fully remote position, requiring a dedicated workspace and reliable internet access, supporting initiatives in the Mombasa, Mombasa, KE region.
This is an invaluable opportunity to lead and inspire a team dedicated to making a positive difference in the lives of individuals and families.
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Psychiatrist for Caribbean Island

Nairobi, Nairobi KES1500000 - KES3000000 Y MedSciX

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Job Title: Community Psychiatrist

Employer: Ministry of Health, Wellness and the Environment, Government of Antigua and Barbuda

Location: Antigua, Caribbean

Employment Type: Full-Time, Government Position

Summary:

The Government of Antigua and Barbuda seeks an experienced Community Psychiatrist to deliver outpatient and community-based mental health care as part of the national public health system. This role is focused on strengthening mental health services across the island.

Key Duties and Responsibilities:


• Conduct psychiatric evaluations, diagnosis, and treatment planning for patients in community and outpatient settings.


• Prescribe and monitor psychotropic medications following evidence-based practices.


• Lead and support community mental health programs and public awareness initiatives.


• Provide consultation and training to primary care staff to build local capacity.


• Participate in multidisciplinary case conferences and coordinate care with social services, schools, and NGOs.


• Maintain accurate medical records and contribute to national mental health policy and program development.

Qualifications and Experience


• Medical degree (MBBS, MD, or equivalent) from a recognized institution.


• Postgraduate qualification in Psychiatry (recognized by the Medical Council of India or another Commonwealth/accredited body).


• Eligible for registration with the Antigua and Barbuda Medical Council.


• Minimum of 3–5 years' experience in psychiatry; community/public health experience preferred.

Key Competencies:


• Strong clinical and diagnostic skills.


• Knowledge of community psychiatry and public health principles.


• Ability to work collaboratively and provide leadership in a multidisciplinary setting.


• Excellent communication and cultural sensitivity.

Compensation and Benefits:


• Competitive government salary and benefits package.


• Paid leave and pension scheme.


• Relocation assistance for successful candidates.

Application Instructions:

Embark on a rewarding career while living in paradise Apply Now.

Send your resume to

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Community Support Manager, Mental Health Services

80102 Nairobi, Nairobi KES210000 Annually WhatJobs

Posted 9 days ago

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Job Description

full-time
Our client, a leading provider of mental health and social care services, is seeking an experienced Community Support Manager for a fully remote position. This critical role focuses on overseeing and enhancing the delivery of community-based mental health support programs. You will lead a team of dedicated support professionals, ensuring high-quality care, client advocacy, and effective service coordination. This is a remote-first opportunity, enabling you to manage operations and teams from anywhere, while the organization's service delivery footprint includes areas such as Mombasa, Mombasa, KE . Your leadership will directly impact the well-being of individuals seeking support.

Responsibilities:
  • Supervise, train, and mentor a team of community support workers and case managers.
  • Ensure the effective and compassionate delivery of mental health support services to clients in the community.
  • Develop and implement individualized support plans in collaboration with clients and clinical teams.
  • Monitor client progress, assess needs, and facilitate access to appropriate resources and services.
  • Manage caseloads and ensure adherence to service delivery standards and protocols.
  • Maintain accurate and confidential client records in compliance with regulations.
  • Foster strong collaborative relationships with mental health professionals, healthcare providers, and community agencies.
  • Conduct regular team meetings, case reviews, and professional development sessions.
  • Identify areas for service improvement and contribute to the development of new programs and initiatives.
  • Respond to crises and provide guidance to the team in challenging situations.
  • Ensure compliance with all relevant licensing, regulatory, and ethical guidelines.
Qualifications:
  • Bachelor's or Master's degree in Social Work, Psychology, Counseling, or a related human services field.
  • A minimum of 5 years of experience in mental health services, community support, or case management, with at least 2 years in a supervisory or leadership role.
  • Demonstrated experience in managing teams and overseeing service delivery in a community setting.
  • Strong understanding of mental health conditions, treatment modalities, and community resources.
  • Excellent case management, assessment, and crisis intervention skills.
  • Exceptional leadership, communication, and interpersonal skills.
  • Proficiency in using electronic health record (EHR) systems and other relevant software.
  • Ability to work independently, manage time effectively, and make sound decisions in a remote environment.
  • Commitment to client-centered care and cultural competency.
  • Relevant professional licenses or certifications are highly desirable.
This role requires a dedicated and empathetic leader passionate about mental health advocacy and community well-being. If you thrive on supporting others and leading teams remotely, we encourage your application.
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Remote Senior Social Worker - Mental Health Support

80100 Nairobi, Nairobi KES190000 Annually WhatJobs

Posted 13 days ago

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Job Description

full-time
Our client, a dedicated community and social care organization, is seeking an experienced Senior Social Worker to join their fully remote team, specializing in mental health support. This vital role requires a compassionate and skilled professional committed to providing counseling, case management, and resource navigation to individuals and families facing mental health challenges. You will play a crucial role in developing and implementing support plans, advocating for clients, and connecting them with necessary community resources. The ideal candidate will possess strong clinical skills, a deep understanding of mental health conditions, and the ability to provide empathetic care remotely.

Responsibilities:
  • Provide individual, family, and group counseling services focused on mental health and well-being.
  • Conduct comprehensive psychosocial assessments to identify client needs and strengths.
  • Develop, implement, and monitor individualized service plans in collaboration with clients.
  • Connect clients with appropriate community resources, including mental health services, housing assistance, and social support networks.
  • Provide crisis intervention and support to individuals experiencing acute mental health episodes.
  • Advocate for clients' rights and needs within various systems.
  • Maintain accurate and confidential client records in compliance with ethical and legal standards.
  • Collaborate with other healthcare professionals, agencies, and stakeholders to ensure integrated care.
  • Offer psychoeducation and support to clients and their families regarding mental health conditions and coping strategies.
  • Participate in team meetings, case consultations, and professional development activities.
  • Develop and facilitate psychoeducational groups and workshops remotely.
  • Stay current with best practices, research, and policy changes in social work and mental health.

Qualifications:
  • Master's degree in Social Work (MSW) from an accredited institution.
  • Current and valid Social Work license (e.g., LCSW, LSW) in the relevant jurisdiction.
  • Minimum of 5 years of post-MSW experience in direct social work practice, with a significant focus on mental health.
  • Proven experience in providing counseling, case management, and crisis intervention.
  • Strong knowledge of mental health disorders, diagnostic criteria, and treatment modalities.
  • Excellent understanding of community resources and referral networks.
  • Exceptional communication, active listening, and empathetic skills.
  • Proficiency in using telehealth platforms and electronic health record (EHR) systems.
  • Ability to work independently, manage a caseload, and maintain boundaries in a remote setting.
  • Strong advocacy and problem-solving skills.
  • Commitment to ethical practice and cultural competence.
  • Experience in program development or group facilitation is a plus.
This remote role offers the rewarding opportunity to make a profound difference in the lives of individuals and families seeking mental health support, providing essential services with flexibility and compassion.
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Remote Senior Case Manager - Mental Health Support

80100 Nairobi, Nairobi KES300000 Annually WhatJobs

Posted 10 days ago

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Job Description

full-time
Our client is seeking a compassionate and highly organized Remote Senior Case Manager to provide vital support services within the community and social care sector. This is a fully remote position, allowing you to make a profound difference in people's lives while enjoying the flexibility of working from home. You will be responsible for assessing the needs of clients, developing personalized care plans, and coordinating a range of services to ensure their well-being and access to necessary resources. This role requires a strong understanding of social service systems, excellent communication skills, and the ability to advocate effectively for vulnerable individuals.

Key responsibilities include:
  • Conducting comprehensive client assessments to identify needs related to mental health, housing, employment, and social integration.
  • Developing, implementing, and monitoring individualized care plans in collaboration with clients and their families.
  • Connecting clients with appropriate community resources, healthcare providers, educational institutions, and support groups.
  • Providing ongoing emotional support, guidance, and advocacy to clients throughout their care journey.
  • Maintaining accurate and confidential client records, including progress notes, service plans, and correspondence.
  • Liaising with healthcare professionals, government agencies, and other service providers to ensure coordinated care.
  • Assisting clients in navigating complex systems and overcoming barriers to accessing services.
  • Crisis intervention and de-escalation as needed.
  • Mentoring and providing guidance to junior case managers or support staff.
  • Staying informed about relevant legislation, policies, and best practices in social work and mental health care.

The ideal candidate will have a Bachelor's or Master's degree in Social Work, Psychology, Sociology, or a related field, along with extensive experience in case management and direct client support. A deep understanding of mental health issues, addiction, and family dynamics is essential. Proficiency in navigating social service systems and strong advocacy skills are required. Excellent interpersonal, communication, and organizational skills are paramount for success in this remote role. You must be empathetic, patient, and dedicated to empowering individuals. This position offers a meaningful opportunity to provide essential support remotely, contributing significantly to our client's mission of enhancing community well-being, with a focus on serving individuals and families in **Mombasa, Mombasa, KE**.
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Project Management Support

Nairobi, Nairobi KES30000 - KES60000 Y UNOPS

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Job Description

Application period 15-Oct-2025 to 30-Oct-2025
Functional Responsibilities:
2. Project Implementation 3. Operational and Logistic Support 4. Knowledge Management and Innovation

  • Project Monitoring and Reporting
  • Project Implementation
  • Operational and Logistic Support
  • Knowledge Management and Innovation
  • Project Monitoring and Reporting
  • Support the Project Support Officer in maintaining the following:
  • Electronic Blue File,
  • Upload on oneUNOPS (ERP) engagement and project level files
  • Maintain Monthly Team work plan, monthly portfolio reports and stage plans
  • Provide inputs in the preparation of project reports and documents.
  • Maintain records of project files and other supporting documents on the shared drive as per the organization guideline for record keeping.
  • Enter data in oneUNOPS Project (UNOPS risk, lessons and issues management tool)
  • Record the following logs and upload relevant information on oneUNOPS: Configuration Item Records, Risk Log, lessons and all other registers/logs delegated by the Project Manager
  • Support on the compilation and consolidation of relevant data for regular portfolio reports and stage plans.
  • Take minutes of regular team meeting and follow up on action points
  • Support the Project Management Support Officer in ensuring UNOPS Policies and Procedures, Financial Rules and Regulations (FRR) are adhered to for efficient project implementation and progress.
  • Maintain project tracking sheet and alert the Project Management Support Officer on project end date and reporting requirements of projects.
  • Monitor and record best practices and innovative approaches within UNOPS FR&R; identify and show alternative options according to activity needs.
  • In consultation with the relevant stakeholders, assist in preparing amendments of Agreements and Budget revisions when applicable.
  • Facilitate information flows and support in managing risk registers and issues
  • Support the documentation of lessons learned and best practices
  • Assist the project planning process
  • Prepare draft Pro Forma and client Project Agreements as per the input received from procurement team
  • Follow up with partners on project agreement signing, information required for project closure and fund transfer requests
  • Manage and support on organizing project planning meetings, Project Board meetings and partner's capacity building trainings
  • In consultation with the Project Management Support Officer, prepare amendments for Project Agreements and budget revisions when applicable;
  • Support development and maintenance of oneUNOPS based management information systems to ensure real time tracking and asset management of multiple donor activities;
  • Coordinate with the internal procurement and logistic team on all transport, inventory and procurement issues in for direct support of the project and in support of Project Management Support Officer.
  • Manage the travel plan of the Procurement Portfolio Team, manage travel booking, and coordinate with Admin Team for DSA and other related requirements for travel.
  • Support the compilation of lessons learned as per defined reporting format.
  • Contribute to the dissemination and sharing of best practices and lessons learned for planning and knowledge building.
  • Support and ensure that Local capacities are built at every level and opportunity for Project Support.
  • Maintain records of project files and activity reports in hard and soft copy.

Impact of Results:

The effective and successful achievement of results by the Project Management Support Associate directly affect the overall efficiency of the individual team's provision of administrative services, impacting the office's capacity to efficiently and effectively service the operational needs of the office/programme. Timely and accountable delivery of services, ensures client satisfaction and promotes the image and credibility of the team and office as an effective service provider in project services and management. This enhances UNOPS' competitive position as a partner of choice in sustainable development and project services in the country/region served.

Education/Experience/Language requirements:
Education:

  • Completion of secondary school with 6 years of experience is required.
  • Professional or Technical Diploma in Business Administration, Project Management, Supply Chain Management, Accounting, Procurement, Management, International Relations and or other relevant disciplines with four (4) years of relevant professional experience may be accepted
  • Bachelor's Degree in Business in the above-mentioned areas or other relevant discipline with two (2) years of relevant professional experience may be accepted.
  • A Master's Degree in the above-mentioned areas or other relevant discipline will be an asset but it is not required.

Certification: PRINCE2 Foundation is an asset

Experience:

  • A minimum of six (6) years of relevant work experience (or less, depending on academic credentials) in the field of project management support which must include experience in monitoring, recording, reporting, and coordination in a national or international organization is required.
  • Experience and demonstrated knowledge of UN rules and procedures in Project Management, Procurement, Finance, HR Management and administrative rules and regulations will be an advantage.
  • Experience /knowledge of web-based applications and Google Suite products, especially google forms, sheets, docs and slides is an asset.

Language Requirements:

  • Fluency in English Language (i.e. writing, reading and speaking) is required.

Think big. Meet challenges head-on. Help people build better lives.

UNOPS embraces diversity and is committed to equal employment opportunities. Our workforce is made up of people from varied nationalities, cultures and races. They speak a range of languages and have different gender identities, sexual orientations, and abilities.

We encourage women and candidates from underrepresented groups in UNOPS to apply. These include candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities. Click apply and join us

Remarks: Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process.

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Systems Support Analyst

Nairobi, Nairobi KES90000 - KES120000 Y Britam remove_red_eye View All

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Job Description

Job Purpose
To identify business requirements and develop solutions (database design, workflows, user/data interfaces, integrations) and design, development, and 2nd line support of business Applications, ranging from user analysis, design, and development to implementation and maintenance.

Key Responsibilities

  • Configure and/or customize business applications to meet business requirements using various database and software tools.
  • Assist in presentations of system functionality to new users and departments. Drives systems adoption by business users.
  • Enhance and create user and system documentation as needed.
  • Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations.
  • Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.
  • Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications.
  • Capturing of business applications information needs and mapping of the same to the software and /or database components.
  • Perform data modelling to analyze and specify data structures within an application system.
  • Developing database objects and structures for data storage, retrieval and reporting according to specifications.
  • Implementing and testing database design and functionality and tuning for performance.
  • Research and provide input on design approach, performance and base functionality improvements for various procedures and applications.
  • Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business.
  • Delegated Authority: As per the approved Delegated Authority Matrix.

Key Performance Measures
As described in your Personal Scorecard.

  • Degree in Computer Science or a technical-related field.
  • 4 – 6 years experience in applications development, which includes system customization, support and report designs.
  • 2 years' experience with RDMS preferably MS SQL Server, Oracle and MySQL.
  • Certified in IT.
  • Know data analysis and analytics, Mobile infrastructure, Internet technologies, e-commerce and e-payment technologies.
  • Experience in process automation using robotics.
  • Previous experience in a financial/insurance institution will be an added advantage.
  • Membership to relevant IT bodies.

Primary Location
Kenya-Nairobi-Nairobi

Organization
Britam

Job Type
Contractual

Shift
Day Job

Contract Type
Full-time

Job Posting

Unposting Date

Number of Openings
1

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Head of Support Somalia

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Job Description
What we are looking for:
All NRC employees are expected to work in accordance with the organisation's core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

What you will do:
Generic responsibilities:

  • Line management for support managers such as Finance, HR & Admin and Logistics (incl. ICT)
  • Member of the Country Management Group (CMG)
  • Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements
  • Facilitate the support function`s strategic input to the development of the Country Strategy and Plan of Action
  • Provide input on operational support in proposal development, and to coordinate and align operational support with programme plans
  • Responsible for ensuring quality and timely support to project implementation.
  • Facilitate the Master Support Budget, country level budgets and BPO development, including assess and monitor costs and resource allocation needs
  • Responsible for the strategic development of country structures, technical systems, human resource capacity and allocation
  • Responsible for development of new country specific technical SOPs, guidelines and tools
  • Responsible for organisational learning related to programme support
  • Responsible for technical capacity building of support staff

Specific responsibilities:

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly. The line manager drafts the specific responsibilities and sends them to his/her line manager for approval.

  • Ensure support team competency (skills and knowledge) in the implementation of cash-based interventions and market based programmes during emergency, recovery and protracted contexts.
  • Provide an enabling environment for the implementation of cash-based interventions, including multi-purpose cash assistance, emergency cash responses.
  • Develop and implement a cost-efficiency strategy by identifying and analysing opportunities for optimisation across both countries; present actionable proposals to the CMGs for approval; and ensure systematic follow-through on agreed measures to achieve measurable reductions in operational costs and improved resource utilisation.

What you will bring

  • Minimum 4 years' experience from a senior management position in a humanitarian/ recovery context
  • Experience from working in complex and volatile contexts
  • Allocation of resources and costs expertise
  • Documented results related to the position's responsibilities
  • Knowledge of market analysis and cash-based interventions
  • Knowledge about own leadership skills/profile
  • Fluency in English, both written and verbal

What we offer

  • Duty station: Either Mogadishu or Nairobi (based on the nationality of the candidate)
  • Salary/benefits: grade 11 on NRC's national salary scale.
  • Duration of Contract: National staff, fixed term contract
  • Travel: 60% in Mogadishu, 40% in Nairobi
  • NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
  • We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important Information About The Application Process

  • Internal candidates only: To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace .
  • When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
  • Submit your application and CV in English, taking care to attach your latest CV.
  • Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
  • Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
  • This position is open to candidates who have the legal right to work in either Somalia or Kenya. Please note that we are unable to provide work permits or visa sponsorships for this position.
  • NRC current national staff shall be assessed before assessing externals and former staff.
  • If you have any questions about this role, please email ESA Recruitment with the job title as the subject line.

Why NRC?
The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with over 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the sectors of shelter, education, protection, emergency response, food security, information, counselling, and legal assistance (ICLA), and water, sanitation, and hygiene (WASH).

Watch this short video to see NRC in action.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

  • Do demanding and professional work, often in challenging contexts.
  • Join a work culture that empowers every employee to share ideas and take responsibility.
  • Be part of a welcoming and supportive community committed to human dignity.

Learn more about NRC

About Us
The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC's work. We expect all employees to:

  • treat everyone with respect and dignity
  • contribute to building a safe environment for all
  • never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)
  • always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH
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Operational Support Manager GH

Nairobi, Nairobi KES900000 - KES1200000 Y Swissport

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Job Description

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually.

Our mission is simple:

"To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

We believe that our people are what differentiate us from our competition. At Swissport, we are driven by our core values: Show You Care, Do the Right Things, and Win as a Team.

We are currently seeking a dedicated and motivated individual to join our team as: Operational Support Manager GH - Africa

Job Overview:

We are seeking a senior operational leader to oversee Ground Handling operations across the Africa region. The role is responsible for ensuring consistent day-to-day operations, implementing Swissport standards, and supporting stations in budgeting, resource planning, processes, performance management, quality, training, and safety.

Key responsibilities include developing station management leadership, achieving operational KPIs, improving profitability and productivity, ensuring health and safety compliance, and maintaining strong relationships with airline, airport, and governmental stakeholders.

The ideal candidate is innovative, customer-focused, and able to drive performance improvements and meaningful change across the organization.

Main Responsibilities:

Safety & Operations

  • Lead ground handling operations, ensuring health & safety standards, KPIs, and "just culture" principles are met.
  • Promote the Six Safety Commitments and embed a safety-first mindset across teams.
  • Support QHSE investigations and share best practices to drive continuous improvement.

P&L Management

  • Monitor financial and operational performance, identifying trends and improvement opportunities.
  • Support budget preparation, capital expenditure proposals, and resource planning.

Quality & Efficiency

  • Ensure operational performance, service quality, and KPI achievement.
  • Drive continuous improvement, innovation, and operational efficiency.
  • Maintain compliance with airport and customer agreements.

Leadership & People Development

  • Develop and coach teams to enhance business understanding and performance.
  • Promote colleague well-being, talent development, and succession planning.
  • Maintain positive union relationships.

Business Growth & Customer Focus

  • Build and maintain strategic customer relationships to support business retention and growth.
  • Identify commercial opportunities and ensure alignment with P&L objectives.

Strategic & Change Leadership

  • Challenge operational status quo to improve performance and drive growth.
  • Collaborate with senior leadership on strategic objectives and champion innovation and transformation initiatives.

Relationship Management

  • Build trust internally and externally with key stakeholders.
  • Drive a customer-centric culture and strengthen long-term partnerships.

Key Performance Indicators

  • Safety KPIs: aircraft, GSE & infrastructure damages, occupational accidents
  • Operational & Quality KPIs: productivity, workforce utilization, OTP, check-in & baggage times, NPS, station scorecard
  • Financial performance: revenue, EBIT, EBIT margin

Requirements:

  • Bachelors degree or equivalent
  • Minimum 7 years' experience in Operations and 5 years in a leadership position
  • Strong leadership skills and a proven track record of managing and motivating all levels to achieve operational goals
  • Fluency in English, other languages an advantage
  • Strong understanding of financial measures and knowledge of labour laws and regulations
  • Ability to build strategic relationships in the field and influence change
  • Solid strategic analysis, problem solving, issue resolution and decision-making skills
  • Proven ability to communicate within a multicultural environment across all levels within the organization
  • Strong understanding of internal customer and external market dynamics
  • Excellent ability to work well under pressure; make quick decisions and execute
  • Knowledge of Ground Service equipment, GSE Maintenance, ramp and the airport environment
  • Proven experience of leading teams and getting results in a multicultural environment
  • Ensure adherence to QHSE policies and procedures
  • Encourage early reporting of occurrences
  • Excellent knowledge of IT tools (data analysis, tracking and reporting)
  • Personal and professional integrity of the highest order

Your Next Step:

If you're seeking an opportunity within an ambitious international aviation company, we invite you to apply.

Please submit your resume in English by clicking the
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Due to the volume of applications we receive, we are unable to respond personally to every applicant. If you do not hear from us, we have moved forward with other candidates for this role. However, we encourage you to keep following Swissport and our careers page, as new opportunities are always arising.

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Equal Employment Opportunity Statement

Swissport, as an equal opportunity employer, bases its hiring decisions on business need and the best-qualified candidates. We do not discriminate based on any protected category.

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