3 jobs in Swissport
Quality, Health, Safety
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Quality, Health, Safety & Environment Manager (Fleet)
Location: Nairobi, Kenya
Reporting to: Regional Head of QHSE and/or QHSE Fleet Manager
About Swissport
We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.
In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.
The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.
"Show You Care"
underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.
"Doing the right things"
means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.
"Win as a Team"
highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.
These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.
Job Summary
A key role within the sub-regional QHSE team which combines in-depth knowledge and experience of airport ground support equipment (GSE) and its maintenance, along with expertise in quality, health & safety, and environmental management. The role holder shall develop and implement the global and regional safety management policies and procedures so that all employees have a safe and healthy working environment and Swissport complies with all current and future regulations and laws.
Supports the business to assess operational safety of all pieces of GSE (ground support equipment) in use in the Region and enforce and overlook the implementation of safety measures in Fleet workshops.
Implements the Swissport Management System according to ISO 9001, 45001, 14001, ISAGO and any other applicable standards and ensure consistent delivery of services in line with these standards.
Prepares and provides sub-regional management with relevant performance measurements and any other status updates for ongoing projects, corrective and preventative action plans related to GSE.
Your Responsibilities:
GSE operational safety:
- Lead GSE Hazard Identification and Risk Assessments and require Fleet organization to take the necessary outcoming improvement actions.
- Ensure that Fleet related risks are appropriately covered within operational risk registers.
- Initiate and/or carry out investigations on occurrences involving GSE.
- Plan and coordinate quality and essential fleet-safety KPI monitoring (test and inspection activities, statistical techniques).
- Support projects aimed at improvement safety within the Swissport GSE fleet.
Fleet Workshop safety & necessary qualifications:
- Ensure that all applicable Fleet/Workshop related national/state/local Health & Safety and Environment regulations are accurately captured in the Swissport corporate legal register in compliance with ISO obligations.
- Ensure safety related qualifications and skills relating to Fleet activities are accurately documented and complied with in each insourced. .
- Ensure implementation of QHSE management standards within the Fleet workshop in Region and actively support the development and improvement of the Swissport Management System.
- Ensure quality and environmental related training for fleet organization employees.
- Ensure full compliance with the Swissport Management System in all workshops.
- Ensure compliance with applicable performance standards.
- Promote and monitor the adherence of company's recycling program in fleet workshops.
- Promote awareness of customer and regulatory requirements throughout the organization.
Lead the execution of Technical Evaluations (TechEval) in all stations (insourced and outsourced):
- Plan, prepare and conduct internal and external TechEval audits in Swissport operational organizations and initiate/monitor corrective and preventative actions based on audit findings and occurrence investigations.
- Organize and deliver supplier qualification audits as part of the supplier identification and procurement process to ensure suppliers are qualified, competent and capable of delivering the required service quality.
- Develop service level specifications for required quality of delivery by selected suppliers.
- Monitor and enforce corrective and preventative actions in relation to findings and observations coming from internal and external audits.
- Monitor and coordinate the internal QHSE audits with regard to Fleet activities.
Other responsibilities:
- Report to the Regional Head of QHSE and/or QHSE Fleet Manager on line management basis, and the Regional Head of Fleet on a 'dotted line' basis
- Deliver regular QHSE performance reports to the Regional QHSE, Fleet Executive Leadership Teams
- Support the region with technical document management relating to GSE
- Support the annual Management Review process as required by ISO 9001
- Maintain good relations with OEMs, customers and airport authorities
Qualifications and Competencies
- University degree/professional qualifications or equivalent in related field
- 1-3 years' experience in safety management and/or management system, preferably in industrial, automotive, GSE-related companies and production and/or maintenance factory or workshop environments
- Knowledge of country specific laws and industry regulations related to safety and safety management
- Experienced in multi-site management
- Advanced spoken and written English
- Good oral and written communication, interpersonal skills and ability to communicate and motivate and drive standards at all levels
- A sense of passion for improving safety & quality standards and a commitment to continuous improvement
- Ability to persuade, gain support, obtain commitment, and mobilize a team to action
- In-depth knowledge of Microsoft 365 suite
- Personal and professional integrity and trustworthiness
- Results orientation
KPIS
- GSE related injury and aircraft damage rates
- Technical Evaluations completion to agreed schedule
- External audit findings related to GSE/Workshop compliance (ISO, Customer, etc.)
Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category.
Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
Candidate Privacy Notice
- This notice informs you about how Swissport collects and uses your private data if you are a job applicant, potential candidate for employment, or a potential participant in our recruiting programs and events. It covers the entire period of the selection process. For the purpose of this notice, "Swissport" refers to Swissport International Ltd and the various Swissport entities operating around the world.
We are fully committed to protecting your private data; on that account, we are open and transparent about how we manage, use, process, and share your private data.
The Swissport Candidate Privacy Notice ("Privacy Notice) is designed to help you understand what types of personal information we process, how we handle it, how we collect and use your personal information during the recruitment process, whether obtained directly from you or from third parties, and for what purposes. It also outlines your rights, including how you can access, review, update, withdraw, or request the deletion of your personal data. By reading it, you will be able to make informed decisions and better understand how Swissport processes your data when you apply to join our team.
Please read carefully Swissport's Candidate Privacy Notice:
Depending on your location, local law may provide you with additional rights regarding Swissport's collection and use of your personal information. To learn more, please visit your local government website.
I am of legal age, and I confirm that I have read, consent, and agree to Swissport's Privacy Policy and Data Protection Notice.
Operational Support Manager GH
Posted today
Job Viewed
Job Description
As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually.
Our mission is simple:
"To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."
We believe that our people are what differentiate us from our competition. At Swissport, we are driven by our core values: Show You Care, Do the Right Things, and Win as a Team.
We are currently seeking a dedicated and motivated individual to join our team as: Operational Support Manager GH - Africa
Job Overview:
We are seeking a senior operational leader to oversee Ground Handling operations across the Africa region. The role is responsible for ensuring consistent day-to-day operations, implementing Swissport standards, and supporting stations in budgeting, resource planning, processes, performance management, quality, training, and safety.
Key responsibilities include developing station management leadership, achieving operational KPIs, improving profitability and productivity, ensuring health and safety compliance, and maintaining strong relationships with airline, airport, and governmental stakeholders.
The ideal candidate is innovative, customer-focused, and able to drive performance improvements and meaningful change across the organization.
Main Responsibilities:
Safety & Operations
- Lead ground handling operations, ensuring health & safety standards, KPIs, and "just culture" principles are met.
- Promote the Six Safety Commitments and embed a safety-first mindset across teams.
- Support QHSE investigations and share best practices to drive continuous improvement.
P&L Management
- Monitor financial and operational performance, identifying trends and improvement opportunities.
- Support budget preparation, capital expenditure proposals, and resource planning.
Quality & Efficiency
- Ensure operational performance, service quality, and KPI achievement.
- Drive continuous improvement, innovation, and operational efficiency.
- Maintain compliance with airport and customer agreements.
Leadership & People Development
- Develop and coach teams to enhance business understanding and performance.
- Promote colleague well-being, talent development, and succession planning.
- Maintain positive union relationships.
Business Growth & Customer Focus
- Build and maintain strategic customer relationships to support business retention and growth.
- Identify commercial opportunities and ensure alignment with P&L objectives.
Strategic & Change Leadership
- Challenge operational status quo to improve performance and drive growth.
- Collaborate with senior leadership on strategic objectives and champion innovation and transformation initiatives.
Relationship Management
- Build trust internally and externally with key stakeholders.
- Drive a customer-centric culture and strengthen long-term partnerships.
Key Performance Indicators
- Safety KPIs: aircraft, GSE & infrastructure damages, occupational accidents
- Operational & Quality KPIs: productivity, workforce utilization, OTP, check-in & baggage times, NPS, station scorecard
- Financial performance: revenue, EBIT, EBIT margin
Requirements:
- Bachelors degree or equivalent
- Minimum 7 years' experience in Operations and 5 years in a leadership position
- Strong leadership skills and a proven track record of managing and motivating all levels to achieve operational goals
- Fluency in English, other languages an advantage
- Strong understanding of financial measures and knowledge of labour laws and regulations
- Ability to build strategic relationships in the field and influence change
- Solid strategic analysis, problem solving, issue resolution and decision-making skills
- Proven ability to communicate within a multicultural environment across all levels within the organization
- Strong understanding of internal customer and external market dynamics
- Excellent ability to work well under pressure; make quick decisions and execute
- Knowledge of Ground Service equipment, GSE Maintenance, ramp and the airport environment
- Proven experience of leading teams and getting results in a multicultural environment
- Ensure adherence to QHSE policies and procedures
- Encourage early reporting of occurrences
- Excellent knowledge of IT tools (data analysis, tracking and reporting)
- Personal and professional integrity of the highest order
Your Next Step:
If you're seeking an opportunity within an ambitious international aviation company, we invite you to apply.
Please submit your resume in English by clicking the
Apply
button.
Due to the volume of applications we receive, we are unable to respond personally to every applicant. If you do not hear from us, we have moved forward with other candidates for this role. However, we encourage you to keep following Swissport and our careers page, as new opportunities are always arising.
Hope to hear from you soon
Equal Employment Opportunity Statement
Swissport, as an equal opportunity employer, bases its hiring decisions on business need and the best-qualified candidates. We do not discriminate based on any protected category.
Operational Support Manager Cargo
Posted today
Job Viewed
Job Description
Are you ready to take flight in a dynamic and fast-paced aviation industry?
As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually.
Our mission is simple:
"To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."
We believe that our people are what differentiate us from our competition. At Swissport, we are driven by our core values: Show You Care, Do the Right Things, and Win as a Team.
We are currently seeking a dedicated and motivated individual to join our team as: Operational Support Manager Cargo - Africa
Job Overview:
We are looking for a senior leader to oversee cargo operations across the Africa region. The role focuses on driving operational performance, profitability, and safety, while leading station management teams and ensuring compliance with SPI standards. The successful candidate will build strong relationships with key stakeholders, deliver innovative customer-focused solutions, and drive meaningful change across the organization.
Main Responsibilities:
Safety & Operations
- Lead cargo operations while ensuring health, safety, and compliance standards are met.
- Promote a safety-first culture and support QHSE investigations and best-practice sharing.
P&L & Performance Management
- Monitor financial and operational performance, identify trends, and implement improvements.
- Support budget preparation, capital investments, and resource planning.
Quality & Efficiency
- Ensure delivery of operational KPIs, service quality, and productivity.
- Drive continuous improvement, innovation, and compliance with operational standards.
Leadership & People Development
- Develop and coach management teams to achieve business goals and enhance staff performance.
- Promote talent development, succession planning, and positive employee relations.
Business Growth & Customer Focus
- Build and maintain strong strategic relationships with customers and stakeholders.
- Identify commercial opportunities and drive customer retention and satisfaction.
Strategic & Change Leadership
- Challenge operational status quo and drive organizational improvements.
- Support integration of innovation and transformation projects.
Relationship Management
- Foster trust internally and externally, promoting a customer-centric culture.
Key Performance Indicators
- Safety: aircraft, GSE, infrastructure damages, occupational accidents
- Operational & Quality: productivity, workforce utilization, OTP, service times, NPS, station scorecard
- Financial: revenue, EBIT, EBIT margin
Requirements:
- Bachelors degree or equivalent
- Minimum 7 years' experience in Operations and 5 years in a leadership position
- Strong leadership skills and a proven track record of managing and motivating all levels to achieve operational goals
- Fluency in English, other languages an advantage
- Strong understanding of financial measures and knowledge of labour laws and regulations
- Ability to build strategic relationships in the field and influence change
- Solid strategic analysis, problem solving, issue resolution and decision-making skills
- Proven ability to communicate within a multicultural environment across all levels within the organization
- Strong understanding of internal customer and external market dynamics
- Excellent ability to work well under pressure; make quick decisions and execute
- Knowledge of Ground Service equipment, GSE Maintenance, ramp and the airport environment
- Proven experience of leading teams and getting results in a multicultural environment
- Ensure adherence to QHSE policies and procedures
- Encourage early reporting of occurrences
- Excellent knowledge of IT tools (data analysis, tracking and reporting)
- Personal and professional integrity of the highest order
Your Next Step:
If you're seeking an opportunity within an ambitious international aviation company, we invite you to apply.
Please submit your resume in English by clicking the
Apply
button.
Due to the volume of applications we receive, we are unable to respond personally to every applicant. If you do not hear from us, we have moved forward with other candidates for this role. However, we encourage you to keep following Swissport and our careers page, as new opportunities are always arising.
Hope to hear from you soon
Equal Employment Opportunity Statement
Swissport, as an equal opportunity employer, bases its hiring decisions on business need and the best-qualified candidates. We do not discriminate based on any protected category.