274 Community Health jobs in Nairobi

Application period 15-Oct-2025 to 30-Oct-2025
Functional Responsibilities:
2. Project Implementation 3. Operational and Logistic Support 4. Knowledge Management and Innovation

• Project Monitoring and Reporting
• Project Implementation
• Operational and Logistic Support
• Knowledge Management and Innovation
• Project Monitoring and Reporting
• Support the Project Support Officer in maintaining the following:
• Electronic Blue File,
• Upload on oneUNOPS (ERP) engagement and project level files
• Maintain Monthly Team work plan, monthly portfolio reports and stage plans
• Provide inputs in the preparation of project reports and documents.
• Maintain records of project files and other supporting documents on the shared drive as per the organization guideline for record keeping.
• Enter data in oneUNOPS Project (UNOPS risk, lessons and issues management tool)
• Record the following logs and upload relevant information on oneUNOPS: Configuration Item Records, Risk Log, lessons and all other registers/logs delegated by the Project Manager
• Support on the compilation and consolidation of relevant data for regular portfolio reports and stage plans.
• Take minutes of regular team meeting and follow up on action points
• Support the Project Management Support Officer in ensuring UNOPS Policies and Procedures, Financial Rules and Regulations (FRR) are adhered to for efficient project implementation and progress.
• Maintain project tracking sheet and alert the Project Management Support Officer on project end date and reporting requirements of projects.
• Monitor and record best practices and innovative approaches within UNOPS FR&R; identify and show alternative options according to activity needs.
• In consultation with the relevant stakeholders, assist in preparing amendments of Agreements and Budget revisions when applicable.
• Facilitate information flows and support in managing risk registers and issues
• Support the documentation of lessons learned and best practices
• Assist the project planning process
• Prepare draft Pro Forma and client Project Agreements as per the input received from procurement team
• Follow up with partners on project agreement signing, information required for project closure and fund transfer requests
• Manage and support on organizing project planning meetings, Project Board meetings and partner's capacity building trainings
• In consultation with the Project Management Support Officer, prepare amendments for Project Agreements and budget revisions when applicable;
• Support development and maintenance of oneUNOPS based management information systems to ensure real time tracking and asset management of multiple donor activities;
• Coordinate with the internal procurement and logistic team on all transport, inventory and procurement issues in for direct support of the project and in support of Project Management Support Officer.
• Manage the travel plan of the Procurement Portfolio Team, manage travel booking, and coordinate with Admin Team for DSA and other related requirements for travel.
• Support the compilation of lessons learned as per defined reporting format.
• Contribute to the dissemination and sharing of best practices and lessons learned for planning and knowledge building.
• Support and ensure that Local capacities are built at every level and opportunity for Project Support.
• Maintain records of project files and activity reports in hard and soft copy.

Impact of Results:

The effective and successful achievement of results by the Project Management Support Associate directly affect the overall efficiency of the individual team's provision of administrative services, impacting the office's capacity to efficiently and effectively service the operational needs of the office/programme. Timely and accountable delivery of services, ensures client satisfaction and promotes the image and credibility of the team and office as an effective service provider in project services and management. This enhances UNOPS' competitive position as a partner of choice in sustainable development and project services in the country/region served.

Education/Experience/Language requirements:
Education:

• Completion of secondary school with 6 years of experience is required.
• Professional or Technical Diploma in Business Administration, Project Management, Supply Chain Management, Accounting, Procurement, Management, International Relations and or other relevant disciplines with four (4) years of relevant professional experience may be accepted
• Bachelor's Degree in Business in the above-mentioned areas or other relevant discipline with two (2) years of relevant professional experience may be accepted.
• A Master's Degree in the above-mentioned areas or other relevant discipline will be an asset but it is not required.

Certification: PRINCE2 Foundation is an asset

Experience:

• A minimum of six (6) years of relevant work experience (or less, depending on academic credentials) in the field of project management support which must include experience in monitoring, recording, reporting, and coordination in a national or international organization is required.
• Experience and demonstrated knowledge of UN rules and procedures in Project Management, Procurement, Finance, HR Management and administrative rules and regulations will be an advantage.
• Experience /knowledge of web-based applications and Google Suite products, especially google forms, sheets, docs and slides is an asset.

Language Requirements:

• Fluency in English Language (i.e. writing, reading and speaking) is required.

Think big. Meet challenges head-on. Help people build better lives.

UNOPS embraces diversity and is committed to equal employment opportunities. Our workforce is made up of people from varied nationalities, cultures and races. They speak a range of languages and have different gender identities, sexual orientations, and abilities.

We encourage women and candidates from underrepresented groups in UNOPS to apply. These include candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities. Click apply and join us

Remarks: Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Job Purpose
To identify business requirements and develop solutions (database design, workflows, user/data interfaces, integrations) and design, development, and 2nd line support of business Applications, ranging from user analysis, design, and development to implementation and maintenance.

Key Responsibilities

• Configure and/or customize business applications to meet business requirements using various database and software tools.
• Assist in presentations of system functionality to new users and departments. Drives systems adoption by business users.
• Enhance and create user and system documentation as needed.
• Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations.
• Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.
• Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications.
• Capturing of business applications information needs and mapping of the same to the software and /or database components.
• Perform data modelling to analyze and specify data structures within an application system.
• Developing database objects and structures for data storage, retrieval and reporting according to specifications.
• Implementing and testing database design and functionality and tuning for performance.
• Research and provide input on design approach, performance and base functionality improvements for various procedures and applications.
• Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business.
• Delegated Authority: As per the approved Delegated Authority Matrix.

Key Performance Measures
As described in your Personal Scorecard.

• Degree in Computer Science or a technical-related field.
• 4 – 6 years experience in applications development, which includes system customization, support and report designs.
• 2 years' experience with RDMS preferably MS SQL Server, Oracle and MySQL.
• Certified in IT.
• Know data analysis and analytics, Mobile infrastructure, Internet technologies, e-commerce and e-payment technologies.
• Experience in process automation using robotics.
• Previous experience in a financial/insurance institution will be an added advantage.
• Membership to relevant IT bodies.

Primary Location
Kenya-Nairobi-Nairobi

Organization
Britam

Job Type
Contractual

Shift
Day Job

Contract Type
Full-time

Job Posting

Unposting Date

Number of Openings
1

Job Description
What we are looking for:
All NRC employees are expected to work in accordance with the organisation's core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

What you will do:
Generic responsibilities:

• Line management for support managers such as Finance, HR & Admin and Logistics (incl. ICT)
• Member of the Country Management Group (CMG)
• Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements
• Facilitate the support function`s strategic input to the development of the Country Strategy and Plan of Action
• Provide input on operational support in proposal development, and to coordinate and align operational support with programme plans
• Responsible for ensuring quality and timely support to project implementation.
• Facilitate the Master Support Budget, country level budgets and BPO development, including assess and monitor costs and resource allocation needs
• Responsible for the strategic development of country structures, technical systems, human resource capacity and allocation
• Responsible for development of new country specific technical SOPs, guidelines and tools
• Responsible for organisational learning related to programme support
• Responsible for technical capacity building of support staff

Specific responsibilities:

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly. The line manager drafts the specific responsibilities and sends them to his/her line manager for approval.

• Ensure support team competency (skills and knowledge) in the implementation of cash-based interventions and market based programmes during emergency, recovery and protracted contexts.
• Provide an enabling environment for the implementation of cash-based interventions, including multi-purpose cash assistance, emergency cash responses.
• Develop and implement a cost-efficiency strategy by identifying and analysing opportunities for optimisation across both countries; present actionable proposals to the CMGs for approval; and ensure systematic follow-through on agreed measures to achieve measurable reductions in operational costs and improved resource utilisation.

What you will bring

• Minimum 4 years' experience from a senior management position in a humanitarian/ recovery context
• Experience from working in complex and volatile contexts
• Allocation of resources and costs expertise
• Documented results related to the position's responsibilities
• Knowledge of market analysis and cash-based interventions
• Knowledge about own leadership skills/profile
• Fluency in English, both written and verbal

What we offer

• Duty station: Either Mogadishu or Nairobi (based on the nationality of the candidate)
• Salary/benefits: grade 11 on NRC's national salary scale.
• Duration of Contract: National staff, fixed term contract
• Travel: 60% in Mogadishu, 40% in Nairobi
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important Information About The Application Process

• Internal candidates only: To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace .
• When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English, taking care to attach your latest CV.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
• This position is open to candidates who have the legal right to work in either Somalia or Kenya. Please note that we are unable to provide work permits or visa sponsorships for this position.
• NRC current national staff shall be assessed before assessing externals and former staff.
• If you have any questions about this role, please email ESA Recruitment with the job title as the subject line.

Why NRC?
The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with over 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the sectors of shelter, education, protection, emergency response, food security, information, counselling, and legal assistance (ICLA), and water, sanitation, and hygiene (WASH).

Watch this short video to see NRC in action.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

• Do demanding and professional work, often in challenging contexts.
• Join a work culture that empowers every employee to share ideas and take responsibility.
• Be part of a welcoming and supportive community committed to human dignity.

Learn more about NRC

About Us
The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC's work. We expect all employees to:

• treat everyone with respect and dignity
• contribute to building a safe environment for all
• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)
• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually.

Our mission is simple:

"To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

We believe that our people are what differentiate us from our competition. At Swissport, we are driven by our core values: Show You Care, Do the Right Things, and Win as a Team.

We are currently seeking a dedicated and motivated individual to join our team as: Operational Support Manager GH - Africa

Job Overview:

We are seeking a senior operational leader to oversee Ground Handling operations across the Africa region. The role is responsible for ensuring consistent day-to-day operations, implementing Swissport standards, and supporting stations in budgeting, resource planning, processes, performance management, quality, training, and safety.

Key responsibilities include developing station management leadership, achieving operational KPIs, improving profitability and productivity, ensuring health and safety compliance, and maintaining strong relationships with airline, airport, and governmental stakeholders.

The ideal candidate is innovative, customer-focused, and able to drive performance improvements and meaningful change across the organization.

Main Responsibilities:

Safety & Operations

• Lead ground handling operations, ensuring health & safety standards, KPIs, and "just culture" principles are met.
• Promote the Six Safety Commitments and embed a safety-first mindset across teams.
• Support QHSE investigations and share best practices to drive continuous improvement.

P&L Management

• Monitor financial and operational performance, identifying trends and improvement opportunities.
• Support budget preparation, capital expenditure proposals, and resource planning.

Quality & Efficiency

• Ensure operational performance, service quality, and KPI achievement.
• Drive continuous improvement, innovation, and operational efficiency.
• Maintain compliance with airport and customer agreements.

Leadership & People Development

• Develop and coach teams to enhance business understanding and performance.
• Promote colleague well-being, talent development, and succession planning.
• Maintain positive union relationships.

Business Growth & Customer Focus

• Build and maintain strategic customer relationships to support business retention and growth.
• Identify commercial opportunities and ensure alignment with P&L objectives.

Strategic & Change Leadership

• Challenge operational status quo to improve performance and drive growth.
• Collaborate with senior leadership on strategic objectives and champion innovation and transformation initiatives.

Relationship Management

• Build trust internally and externally with key stakeholders.
• Drive a customer-centric culture and strengthen long-term partnerships.

Key Performance Indicators

• Safety KPIs: aircraft, GSE & infrastructure damages, occupational accidents
• Operational & Quality KPIs: productivity, workforce utilization, OTP, check-in & baggage times, NPS, station scorecard
• Financial performance: revenue, EBIT, EBIT margin

Requirements:

• Bachelors degree or equivalent
• Minimum 7 years' experience in Operations and 5 years in a leadership position
• Strong leadership skills and a proven track record of managing and motivating all levels to achieve operational goals
• Fluency in English, other languages an advantage
• Strong understanding of financial measures and knowledge of labour laws and regulations
• Ability to build strategic relationships in the field and influence change
• Solid strategic analysis, problem solving, issue resolution and decision-making skills
• Proven ability to communicate within a multicultural environment across all levels within the organization
• Strong understanding of internal customer and external market dynamics
• Excellent ability to work well under pressure; make quick decisions and execute
• Knowledge of Ground Service equipment, GSE Maintenance, ramp and the airport environment
• Proven experience of leading teams and getting results in a multicultural environment
• Ensure adherence to QHSE policies and procedures
• Encourage early reporting of occurrences
• Excellent knowledge of IT tools (data analysis, tracking and reporting)
• Personal and professional integrity of the highest order

Your Next Step:

If you're seeking an opportunity within an ambitious international aviation company, we invite you to apply.

Please submit your resume in English by clicking the
Apply
button.

Due to the volume of applications we receive, we are unable to respond personally to every applicant. If you do not hear from us, we have moved forward with other candidates for this role. However, we encourage you to keep following Swissport and our careers page, as new opportunities are always arising.

Hope to hear from you soon

Equal Employment Opportunity Statement

Swissport, as an equal opportunity employer, bases its hiring decisions on business need and the best-qualified candidates. We do not discriminate based on any protected category.

Are you ready to take flight in a dynamic and fast-paced aviation industry?

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually.

Our mission is simple:

"To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

We believe that our people are what differentiate us from our competition. At Swissport, we are driven by our core values: Show You Care, Do the Right Things, and Win as a Team.

We are currently seeking a dedicated and motivated individual to join our team as: Operational Support Manager Cargo - Africa

Job Overview:

We are looking for a senior leader to oversee cargo operations across the Africa region. The role focuses on driving operational performance, profitability, and safety, while leading station management teams and ensuring compliance with SPI standards. The successful candidate will build strong relationships with key stakeholders, deliver innovative customer-focused solutions, and drive meaningful change across the organization.

Main Responsibilities:

Safety & Operations

• Lead cargo operations while ensuring health, safety, and compliance standards are met.
• Promote a safety-first culture and support QHSE investigations and best-practice sharing.

P&L & Performance Management

• Monitor financial and operational performance, identify trends, and implement improvements.
• Support budget preparation, capital investments, and resource planning.

Quality & Efficiency

• Ensure delivery of operational KPIs, service quality, and productivity.
• Drive continuous improvement, innovation, and compliance with operational standards.

Leadership & People Development

• Develop and coach management teams to achieve business goals and enhance staff performance.
• Promote talent development, succession planning, and positive employee relations.

Business Growth & Customer Focus

• Build and maintain strong strategic relationships with customers and stakeholders.
• Identify commercial opportunities and drive customer retention and satisfaction.

Strategic & Change Leadership

• Challenge operational status quo and drive organizational improvements.
• Support integration of innovation and transformation projects.

Relationship Management

• Foster trust internally and externally, promoting a customer-centric culture.

Key Performance Indicators

• Safety: aircraft, GSE, infrastructure damages, occupational accidents
• Operational & Quality: productivity, workforce utilization, OTP, service times, NPS, station scorecard
• Financial: revenue, EBIT, EBIT margin

Requirements:

• Bachelors degree or equivalent
• Minimum 7 years' experience in Operations and 5 years in a leadership position
• Strong leadership skills and a proven track record of managing and motivating all levels to achieve operational goals
• Fluency in English, other languages an advantage
• Strong understanding of financial measures and knowledge of labour laws and regulations
• Ability to build strategic relationships in the field and influence change
• Solid strategic analysis, problem solving, issue resolution and decision-making skills
• Proven ability to communicate within a multicultural environment across all levels within the organization
• Strong understanding of internal customer and external market dynamics
• Excellent ability to work well under pressure; make quick decisions and execute
• Knowledge of Ground Service equipment, GSE Maintenance, ramp and the airport environment
• Proven experience of leading teams and getting results in a multicultural environment
• Ensure adherence to QHSE policies and procedures
• Encourage early reporting of occurrences
• Excellent knowledge of IT tools (data analysis, tracking and reporting)
• Personal and professional integrity of the highest order

Your Next Step:

If you're seeking an opportunity within an ambitious international aviation company, we invite you to apply.

Please submit your resume in English by clicking the
Apply
button.

Due to the volume of applications we receive, we are unable to respond personally to every applicant. If you do not hear from us, we have moved forward with other candidates for this role. However, we encourage you to keep following Swissport and our careers page, as new opportunities are always arising.

Hope to hear from you soon

Equal Employment Opportunity Statement

Swissport, as an equal opportunity employer, bases its hiring decisions on business need and the best-qualified candidates. We do not discriminate based on any protected category.

Job Title: Technical Support Intern

Job Overview:

We are seeking a skilled and customer-focused Technical Support Intern to join our dynamic team. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for providing exceptional customer service. As a Technical Support Intern, you will play a crucial role in assisting customers with technical issues, troubleshooting problems, and ensuring a positive & excellent customer experience.

**Responsibilities:**

1. **Customer Support:**

* Provide prompt and effective technical support to customers via phone, email, or chat.

* Diagnose and troubleshoot technical issues related to software or network connectivity.

2. **Issue Resolution:**

* Investigate and analyze technical problems, identifying root causes and implementing solutions.

* Escalate complex issues to the appropriate internal teams for resolution.

3. **Documentation:**

* Create and maintain detailed documentation, including troubleshooting steps and solutions.

* Contribute to knowledge base articles to assist customers and internal teams.

4. **Communication:**

* Communicate technical information in a clear and understandable manner to both technical and non-technical users.

* Keep customers informed of the status and progress of their technical support requests.

5. **Product Knowledge:**

* Stay updated on product features, enhancements, and updates.

* Provide training to customers on the effective use of products and services.

6. **Quality Assurance:**

* Ensure a high level of customer satisfaction by delivering timely and accurate technical support.

* Participate in quality assurance activities to enhance overall support effectiveness.

7. **System Maintenance:**

* Monitor and maintain server and systems uptime to ensure optimal performance.

* Implement preventive measures to minimize downtime and service interruptions.

8. **Collaboration:**

* Collaborate with internal teams, including development and quality assurance, to resolve complex technical issues.

* Provide feedback on product improvements based on customer interactions.

9. **Continuous Learning:**

* Stay current with industry trends, technologies, and best practices in technical support.

* Attend training sessions and workshops to enhance technical skills.

**Required Skills & Qualifications:**

* Strong troubleshooting and analytical skills

* Excellent verbal and written communication

* Knowledge of networking and software systems

* Proficiency in Linux operating systems and command line

*
Available for 12-hour shifts

* Ability to create and manage emergency protocols during system downtimes

* Experience coordinating urgent responses with relevant stakeholders

* Strong prioritization and crisis management skills

* Customer service oriented

*
Bachelor's degree in Computer Science.

* Knowledge of ticketing systems

* Basic scripting/programming skills

* Strong documentation abilities

* Time management skills

* Ability to work under pressure

• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-focused with a passion for delivering exceptional service.
• Available to work 24/7 with one day off in the week(night and day shift.
• Able to perform other roles as assigned.

Starting pay:

25,000KES

Flex Money Transfer is a licensed Forex and Remittance company regulated by the Central Bank of Kenya. We provide fast, secure, and reliable cross-border payment solutions through mobile, USSD, bank transfers, and online platforms.

Our mission is to make money transfers simple, seamless, and accessible to everyone.

About the Job

We're looking for a
Customer Support Officer
to deliver exceptional service and operational support across our money transfer and forex channels. If you're detail-oriented, tech-savvy, and passionate about helping customers, this is your chance to join a dynamic, fast-growing financial services company.

Responsibilities

• Monitor partner transactions and ensure timely, accurate payouts.
• Resolve customer and partner issues promptly and professionally.
• Support customer On-boarding and verify KYC documentation.
• Handle inquiries and educate customers on digital transfer channels.
• Maintain accurate transaction and support records for reporting.
• Collaborate with internal teams to ensure compliance and service excellence
• Escalating and following up on technical or system-related issues to ensure resolution.
• Maintaining clear and professional communication with customers, partners, and service teams

Qualifications

• Attention to detail and commitment to accuracy.
• A customer-first attitude and professional approach.
• Experience working with transaction systems or financial services is a MUST.
• Degree in Business or a related field.
• Minimum of 2 years' experience in customer support.
• Strong system monitoring and troubleshooting ability
• Knowledge of KYC/AML and CBK compliance requirements.
• Accuracy in updating financial/transactional data (e.g., currency rates).
• Excellent problem-solving and escalation handling.
• Communication and customer service skills.
• Ability to work in rotational shifts (including weekends/holidays).
• Attributes: Proactive, detail-oriented, high integrity, flexible, customer-focused, and a strong team player.

Why Join Us

At Flex Money Transfer, you'll be part of a dynamic, innovative, and customer-focused team that values integrity, collaboration, and growth. You'll gain hands-on experience in digital finance operations and have opportunities to grow within the company.

To Apply:

Send your CV and a brief cover letter to - with the subject line: Customer Support Officer Application

(Applicants must be based in Kenya)

Deadline: 9th October 2025