6 jobs in Cloudoon

Job description

Location: Juja, Highpoint.

Employment Type: Full-time

Department: Marketing

About Cloudoon

At Cloudoon, we're dedicated to delivering cutting-edge cloud solutions that empower businesses to scale and thrive in the digital landscape. As we continue to expand our market presence, we're seeking a talented copywriter who can craft compelling narratives that not only engage our audience but also drive measurable results through superior search engine performance.

Position Overview

We are looking for a results-driven copywriter who combines exceptional writing skills with a deep understanding of SEO and digital marketing principles. This role is perfect for someone who takes ownership of their work, thrives on delivering measurable results, and is eager to evolve into a comprehensive digital marketing professional. You'll be responsible for creating high-quality, search-optimized content that positions Cloudoon as a thought leader in the cloud technology space.

Key Responsibilities

Content Creation & SEO Optimization

• Write compelling, SEO-optimized articles of at least 1,500 words that consistently rank on page 1 of search results
• Produce a minimum of 2 high-quality articles per day while maintaining exceptional standards
• Develop content for our website, blog, product descriptions, landing pages, and marketing materials
• Conduct keyword research and implement SEO best practices to maximize organic visibility
• Create content that balances search optimization with authentic, engaging storytelling

Performance & Results Management

• Take full ownership of content performance metrics, including search rankings, organic traffic, and engagement rates
• Analyze content performance data to continuously improve and refine writing strategies
• Collaborate with the marketing team to align content with broader campaign objectives
• Track and report on key performance indicators related to content marketing success

Strategic Content Development

• Develop content strategies that support our product marketing and brand positioning goals
• Stay current with industry trends, competitor activities, and emerging topics in cloud technology
• Contribute to content calendar planning and editorial strategy development
• Ensure all content aligns with Cloudoon's brand voice, tone, and messaging guidelines

Growth & Development

• Actively pursue learning opportunities in digital marketing, including paid advertising, social media marketing, and marketing automation
• Participate in cross-functional projects that expand marketing knowledge and capabilities
• Contribute ideas for integrated marketing campaigns and lead generation initiatives

Required Qualifications

Experience & Portfolio

• Proven track record of creating content that achieves page 1 search engine rankings
• Portfolio showcasing recent work with demonstrable SEO success and engagement metrics
• Experience writing technical content, preferably in technology, SaaS, or cloud computing sectors
• Minimum 1-2 years of professional copywriting experience with measurable results

Technical Skills

• Advanced understanding of SEO principles, keyword research, and on-page optimization techniques
• Proficiency with content management systems, SEO tools (such as SEMrush, Ahrefs, or similar), and analytics platforms
• Familiarity with HTML basics and content formatting best practices
• Experience with Google Analytics, Search Console, and other performance tracking tools

Core Competencies

• Exceptional writing, editing, and proofreading skills with meticulous attention to detail
• Ability to translate complex technical concepts into accessible, engaging content
• Strong research skills and ability to quickly understand new topics and industries
• Results-oriented mindset with a data-driven approach to content creation
• Self-motivated with excellent time management skills to consistently meet daily output requirements

Preferred Qualifications

• Experience with marketing automation platforms and email marketing
• Knowledge of cloud computing, SaaS technologies, or B2B technology markets
• Familiarity with social media marketing and content distribution strategies
• Basic understanding of paid advertising principles and conversion optimization
• Experience with A/B testing content and analyzing performance variations

What We Offer

• Professional Development
• Clear pathway for growth into digital marketing roles with expanded responsibilities
• Mentorship from experienced marketing professionals

Work Environment

• Results-focused culture that rewards ownership and accountability
• Collaborative team environment with cross-functional project opportunities

Compensation & Benefits

• Competitive salary commensurate with experience and proven results
• Performance-based bonuses tied to content performance metrics

Success Metrics

Your success in this role will be measured by:

• Consistent achievement of page 1 search rankings for target keywords
• Daily output of 2+ high-quality, long-form articles (1,500+ words each)
• Organic traffic growth driven by your content
• Engagement metrics including time on page, bounce rate, and social shares
• Conversion rates from content to qualified leads
• Professional development progress toward broader digital marketing competencies

Application Requirements

To be considered for this position, please submit:

• Comprehensive Portfolio: Showcase your most recent and successful work, including:
• Examples of content that achieved page 1 rankings
• Performance metrics and results from your previous work
• Before/after examples showing SEO improvements
• Variety of content types and industries you've written for
• Cover Letter: Detail your approach to SEO copywriting and explain how you measure and ensure results
• Writing Sample: Submit a 1,500+ word article on a technology topic of your choice, optimized for SEO
• Results Documentation: Provide specific examples of how your content has driven measurable business results

Ready to Drive Results with Cloudoon?

If you're a results-oriented copywriter who takes ownership of performance outcomes and is eager to grow into digital marketing, we want to hear from you. Join us in creating content that not only engages our audience but drives real business growth through superior search performance and strategic marketing alignment.

Apply now with your portfolio and let your results speak for themselves.

Cloudoon is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status.

Job description

Job Title:
Sales Personnel

Company Name:
 Cloudoon Inc.

Overview:

Cloudoon Inc. is a leading cloud computing company dedicated to providing innovative solutions to clients globally. We are seeking a dynamic and results-driven Sales Personnel to join our team in Kenya. This position offers the opportunity to earn generous by following up on renewals, cross-selling, and upselling Cloudoon services.

Responsibilities:

• Follow up on renewals of existing customer contracts, ensuring timely renewal and retention of customers.
• Identify cross-selling and upselling opportunities to existing customers, promoting additional Cloudoon services and solutions.
• Conduct cold calls and digital sales activities to reach out to potential customers and prospects.
• Build and maintain strong relationships with customers, understanding their needs and offering tailored solutions.
• Collaborate with internal teams, including marketing and customer success, to support sales efforts and achieve targets.
• Track and manage sales pipeline, ensuring accurate forecasting and reporting of sales activities.

Requirements:

• Proven experience in sales roles, preferably in digital sales or technology-related industries.
• Familiarity with cold calling techniques and digital sales channels.
• Strong communication and interpersonal skills, with the ability to build rapport and influence customers.
• Goal-oriented mindset, with a track record of achieving sales targets and delivering results.
• Ability to work independently, with self-motivation and initiative.
• Knowledge of cloud computing or technology services is a plus.

Remuneration:

KES 17,000

Job Title: Technical Support Intern

Job Overview:

We are seeking a skilled and customer-focused Technical Support Intern to join our dynamic team. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for providing exceptional customer service. As a Technical Support Intern, you will play a crucial role in assisting customers with technical issues, troubleshooting problems, and ensuring a positive & excellent customer experience.

**Responsibilities:**

1. **Customer Support:**

* Provide prompt and effective technical support to customers via phone, email, or chat.

* Diagnose and troubleshoot technical issues related to software or network connectivity.

2. **Issue Resolution:**

* Investigate and analyze technical problems, identifying root causes and implementing solutions.

* Escalate complex issues to the appropriate internal teams for resolution.

3. **Documentation:**

* Create and maintain detailed documentation, including troubleshooting steps and solutions.

* Contribute to knowledge base articles to assist customers and internal teams.

4. **Communication:**

* Communicate technical information in a clear and understandable manner to both technical and non-technical users.

* Keep customers informed of the status and progress of their technical support requests.

5. **Product Knowledge:**

* Stay updated on product features, enhancements, and updates.

* Provide training to customers on the effective use of products and services.

6. **Quality Assurance:**

* Ensure a high level of customer satisfaction by delivering timely and accurate technical support.

* Participate in quality assurance activities to enhance overall support effectiveness.

7. **System Maintenance:**

* Monitor and maintain server and systems uptime to ensure optimal performance.

* Implement preventive measures to minimize downtime and service interruptions.

8. **Collaboration:**

* Collaborate with internal teams, including development and quality assurance, to resolve complex technical issues.

* Provide feedback on product improvements based on customer interactions.

9. **Continuous Learning:**

* Stay current with industry trends, technologies, and best practices in technical support.

* Attend training sessions and workshops to enhance technical skills.

**Required Skills & Qualifications:**

* Strong troubleshooting and analytical skills

* Excellent verbal and written communication

* Knowledge of networking and software systems

* Proficiency in Linux operating systems and command line

*
Available for 12-hour shifts

*
Ability to create and manage emergency protocols during system downtimes

* Experience coordinating urgent responses with relevant stakeholders

* Strong prioritization and crisis management skills

* Customer service oriented

*
Bachelor's degree in Computer Science.

*
Knowledge of ticketing systems

* Basic scripting/programming skills

* Strong documentation abilities

* Time management skills

* Ability to work under pressure

• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-focused with a passion for delivering exceptional service.
• Available to work 24/7 with one day off in the week(night and day shift.
• Able to perform other roles as assigned.

Starting pay:

25,000KES

Job Title: Technical Support Intern

Job Overview:

We are seeking a skilled and customer-focused Technical Support Intern to join our dynamic team. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for providing exceptional customer service. As a Technical Support Intern, you will play a crucial role in assisting customers with technical issues, troubleshooting problems, and ensuring a positive & excellent customer experience.

**Responsibilities:**

1. **Customer Support:**

* Provide prompt and effective technical support to customers via phone, email, or chat.

* Diagnose and troubleshoot technical issues related to software or network connectivity.

2. **Issue Resolution:**

* Investigate and analyze technical problems, identifying root causes and implementing solutions.

* Escalate complex issues to the appropriate internal teams for resolution.

3. **Documentation:**

* Create and maintain detailed documentation, including troubleshooting steps and solutions.

* Contribute to knowledge base articles to assist customers and internal teams.

4. **Communication:**

* Communicate technical information in a clear and understandable manner to both technical and non-technical users.

* Keep customers informed of the status and progress of their technical support requests.

5. **Product Knowledge:**

* Stay updated on product features, enhancements, and updates.

* Provide training to customers on the effective use of products and services.

6. **Quality Assurance:**

* Ensure a high level of customer satisfaction by delivering timely and accurate technical support.

* Participate in quality assurance activities to enhance overall support effectiveness.

7. **System Maintenance:**

* Monitor and maintain server and systems uptime to ensure optimal performance.

* Implement preventive measures to minimize downtime and service interruptions.

8. **Collaboration:**

* Collaborate with internal teams, including development and quality assurance, to resolve complex technical issues.

* Provide feedback on product improvements based on customer interactions.

9. **Continuous Learning:**

* Stay current with industry trends, technologies, and best practices in technical support.

* Attend training sessions and workshops to enhance technical skills.

**Required Skills & Qualifications:**

* Strong troubleshooting and analytical skills

* Excellent verbal and written communication

* Knowledge of networking and software systems

* Proficiency in Linux operating systems and command line

*
Available for 12-hour shifts

* Ability to create and manage emergency protocols during system downtimes

* Experience coordinating urgent responses with relevant stakeholders

* Strong prioritization and crisis management skills

* Customer service oriented

*
Bachelor's degree in Computer Science.

* Knowledge of ticketing systems

* Basic scripting/programming skills

* Strong documentation abilities

* Time management skills

* Ability to work under pressure

• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-focused with a passion for delivering exceptional service.
• Available to work 24/7 with one day off in the week(night and day shift.
• Able to perform other roles as assigned.

Starting pay:

25,000KES

Content Creator
Position Overview

We are seeking a talented Content Creator with strong writing skills who is passionate about transitioning into digital marketing. This role combines content creation expertise with SEO strategy making it perfect for a writer ready to expand their skill set and drive measurable business results through content.

Key Responsibilities
Content Creation & Writing

• Produce high-quality, engaging articles averaging 1,500 words daily
• Write a minimum of 2 comprehensive articles per day while maintaining editorial standards
• Research and write on diverse topics relevant to our industry and target audience
• Ensure all content aligns with brand voice, style guidelines, and messaging strategy

SEO & Search Optimization

• Create SEO-optimized content designed to rank on Google search results
• Conduct keyword research and integrate target keywords naturally into content
• Monitor content performance using analytics tools and adjust strategies accordingly
• Stay updated on Google algorithm changes and SEO best practices
• Collaborate with the SEO team to develop content strategies that drive organic traffic

Performance & Analytics

• Track and report on content performance metrics including traffic, engagement, and rankings
• Use data insights to refine content strategy and improve search visibility
• A/B test headlines, formats, and content approaches to optimize results
• Collaborate with marketing team to align content goals with business objectives

Required Qualifications
Writing & Content Experience

• Proven track record as a content creator or writer with portfolio of published work
• Exceptional writing, editing, and proofreading skills with attention to detail
• Ability to write engaging, informative content across various topics and industries
• Experience with content management systems (WordPress, etc.)
• Strong research skills and ability to quickly understand complex topics

SEO & Digital Marketing Foundation

• Basic understanding of SEO principles and keyword optimization
• Familiarity with Google Analytics, Search Console, or similar analytics platforms
• Knowledge of content marketing best practices
• Understanding of how content fits into the broader digital marketing ecosystem
• Willingness to learn and adapt to new digital marketing tools and strategies

Technical & Soft Skills

• Proficient in using writing and editing tools
• Strong time management skills to meet daily content production targets
• Self-motivated with ability to work independently and meet deadlines
• Excellent communication skills and collaborative mindset
• Adaptability and eagerness to learn new digital marketing concepts

Preferred Qualifications

• 1+ years of professional writing or content creation experience
• Previous exposure to digital marketing, SEO tools, or content marketing
• Familiarity with email marketing platforms
• Basic understanding of conversion optimization and user experience principles
• Knowledge of content promotion strategies across multiple channels

What We Offer

• Opportunity to transition from pure content creation to strategic digital marketing
• On the job training in SEO, digital marketing tools, and analytics
• Mentorship from experienced digital marketing professionals
• Clear career progression path within our growing marketing team
• Competitive compensation with performance-based incentives

Success Metrics

• Consistent production of 2+ quality articles daily (minimum 1,500 words each)
• Improved search rankings for target keywords within 90 days
• Increased organic traffic to company blog and website
• Growing engagement metrics across all content platforms
• Successful completion of digital marketing training milestones
• Contribution to lead generation and conversion goals through content

Application Requirements:

Please submit your resume, a portfolio of your best written work, and a brief cover letter explaining your interest in transitioning to digital marketing. Include examples of any SEO-optimized content you've created, even if informal or personal projects.