275 Community Health Workers jobs in Nairobi

• Provide a variety of therapeutic massage services to clients in their preferred locations.
• Conduct thorough client assessments to determine appropriate treatment plans.
• Perform massage techniques safely and effectively, ensuring client comfort and relaxation.
• Educate clients on the benefits of massage and recommend self-care strategies.
• Maintain a clean, organized, and sanitary mobile treatment environment.
• Adhere to all professional, ethical, and safety standards.
• Manage appointment scheduling and client communication effectively.
• Build and maintain strong, positive client relationships.
• Stay updated on the latest massage techniques and wellness trends.
• Process payments and manage personal business administration.

• Valid Massage Therapy certification/license from a recognized institution.
• Minimum of 3 years of professional massage therapy experience.
• Proficiency in multiple massage modalities (e.g., Swedish, Deep Tissue, Sports, Prenatal).
• Strong knowledge of anatomy, physiology, and kinesiology.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently and manage time effectively.
• Reliable transportation and a willingness to travel to client locations.
• Professional demeanor and commitment to client confidentiality.
• CPR and First Aid certification preferred.

• Provide individual, family, and group counseling services focused on mental health and well-being.
• Conduct comprehensive psychosocial assessments to identify client needs and strengths.
• Develop, implement, and monitor individualized service plans in collaboration with clients.
• Connect clients with appropriate community resources, including mental health services, housing assistance, and social support networks.
• Provide crisis intervention and support to individuals experiencing acute mental health episodes.
• Advocate for clients' rights and needs within various systems.
• Maintain accurate and confidential client records in compliance with ethical and legal standards.
• Collaborate with other healthcare professionals, agencies, and stakeholders to ensure integrated care.
• Offer psychoeducation and support to clients and their families regarding mental health conditions and coping strategies.
• Participate in team meetings, case consultations, and professional development activities.
• Develop and facilitate psychoeducational groups and workshops remotely.
• Stay current with best practices, research, and policy changes in social work and mental health.

• Master's degree in Social Work (MSW) from an accredited institution.
• Current and valid Social Work license (e.g., LCSW, LSW) in the relevant jurisdiction.
• Minimum of 5 years of post-MSW experience in direct social work practice, with a significant focus on mental health.
• Proven experience in providing counseling, case management, and crisis intervention.
• Strong knowledge of mental health disorders, diagnostic criteria, and treatment modalities.
• Excellent understanding of community resources and referral networks.
• Exceptional communication, active listening, and empathetic skills.
• Proficiency in using telehealth platforms and electronic health record (EHR) systems.
• Ability to work independently, manage a caseload, and maintain boundaries in a remote setting.
• Strong advocacy and problem-solving skills.
• Commitment to ethical practice and cultural competence.
• Experience in program development or group facilitation is a plus.

Flex Money Transfer is a licensed Forex and Remittance company regulated by the Central Bank of Kenya. We provide fast, secure, and reliable cross-border payment solutions through mobile, USSD, bank transfers, and online platforms.

Our mission is to make money transfers simple, seamless, and accessible to everyone.

About the Job

We're looking for a
Customer Support Officer
to deliver exceptional service and operational support across our money transfer and forex channels. If you're detail-oriented, tech-savvy, and passionate about helping customers, this is your chance to join a dynamic, fast-growing financial services company.

Responsibilities

• Monitor partner transactions and ensure timely, accurate payouts.
• Resolve customer and partner issues promptly and professionally.
• Support customer On-boarding and verify KYC documentation.
• Handle inquiries and educate customers on digital transfer channels.
• Maintain accurate transaction and support records for reporting.
• Collaborate with internal teams to ensure compliance and service excellence
• Escalating and following up on technical or system-related issues to ensure resolution.
• Maintaining clear and professional communication with customers, partners, and service teams

Qualifications

• Attention to detail and commitment to accuracy.
• A customer-first attitude and professional approach.
• Experience working with transaction systems or financial services is a MUST.
• Degree in Business or a related field.
• Minimum of 2 years' experience in customer support.
• Strong system monitoring and troubleshooting ability
• Knowledge of KYC/AML and CBK compliance requirements.
• Accuracy in updating financial/transactional data (e.g., currency rates).
• Excellent problem-solving and escalation handling.
• Communication and customer service skills.
• Ability to work in rotational shifts (including weekends/holidays).
• Attributes: Proactive, detail-oriented, high integrity, flexible, customer-focused, and a strong team player.

Why Join Us

At Flex Money Transfer, you'll be part of a dynamic, innovative, and customer-focused team that values integrity, collaboration, and growth. You'll gain hands-on experience in digital finance operations and have opportunities to grow within the company.

To Apply:

Send your CV and a brief cover letter to - with the subject line: Customer Support Officer Application

(Applicants must be based in Kenya)

Deadline: 9th October 2025

• Lead, mentor, and manage a team of customer support representatives, fostering a positive and productive work environment.
• Develop and implement customer support strategies, policies, and procedures to enhance service quality.
• Monitor and analyze customer support metrics (e.g., response time, resolution rate, CSAT) to identify areas for improvement.
• Ensure timely and effective resolution of customer inquiries, complaints, and issues across various channels (phone, email, chat, social media).
• Train new hires and provide ongoing coaching and development to the support team.
• Collaborate with other departments (e.g., product, sales) to address customer feedback and improve overall customer experience.
• Manage the allocation of resources and workload distribution within the support team.
• Develop and maintain comprehensive knowledge base articles and support documentation.
• Identify trends in customer issues and proactively recommend product or service improvements.
• Handle escalated customer issues and complex problem-solving cases.
• Ensure compliance with company standards and service level agreements (SLAs).
• Contribute to the development and implementation of customer support technologies and tools.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 6 years of experience in customer service or support roles, with at least 3 years in a management or supervisory capacity.
• Proven experience in managing and motivating remote customer support teams.
• Strong understanding of customer service principles, best practices, and performance metrics.
• Proficiency in customer support software and CRM systems (e.g., Zendesk, Salesforce, Intercom).
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to analyze data and derive actionable insights.
• Experience in developing and delivering training programs.
• Strong organizational and time management skills.
• Adaptability and ability to thrive in a fast-paced, remote work environment.

• Lead and manage a remote team of customer support representatives.
• Set performance goals and provide regular feedback and coaching to team members.
• Develop and implement customer support policies and procedures.
• Handle escalated customer issues and provide timely, effective resolutions.
• Analyze customer feedback and support metrics to identify areas for improvement.
• Train new support agents and conduct ongoing training for the existing team.
• Collaborate with product, engineering, and sales teams to address customer needs and product issues.
• Ensure high levels of customer satisfaction and retention.
• Manage support queues and ensure efficient ticket handling.
• Contribute to the development of knowledge base articles and support documentation.
• Identify trends in customer inquiries and report them to management.

• Bachelor's degree in Business Administration, Communications, or a related field, or equivalent experience.
• Minimum of 4 years of experience in customer support, with at least 2 years in a leadership or supervisory role.
• Proven experience managing remote teams effectively.
• Strong understanding of customer service principles and best practices.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to motivate and develop a high-performing team.
• Strong analytical skills and data-driven decision-making capabilities.
• Experience in the tech industry is a plus.

• Lead, mentor, and coach a remote customer support team to achieve high performance and customer satisfaction goals.
• Oversee daily support operations, including ticket management, response times, and resolution rates.
• Handle complex and escalated customer issues, providing timely and effective solutions.
• Develop and deliver training programs for new and existing support agents to ensure consistent service quality.
• Monitor customer feedback and identify trends to recommend improvements in products, services, and support processes.
• Create and maintain comprehensive knowledge base articles and support documentation.
• Collaborate with other departments, such as product and engineering, to resolve customer issues and communicate feedback.
• Implement and refine support workflows and best practices to enhance efficiency and user experience.
• Track key customer support metrics and generate regular reports for management.
• Foster a positive and collaborative team environment, promoting a customer-centric culture.
• Stay updated on industry best practices and emerging customer support technologies.
• Ensure adherence to service level agreements (SLAs) and company policies.

• Bachelor's degree in a relevant field or equivalent practical experience.
• Minimum of 3-5 years of experience in customer support, with at least 1-2 years in a leadership or supervisory role.
• Proven experience managing and motivating remote teams.
• Exceptional communication, interpersonal, and problem-solving skills.
• Demonstrated ability to handle difficult customer situations with patience and professionalism.
• Proficiency with CRM software and customer support ticketing systems (e.g., Zendesk, Intercom).
• Experience in developing training materials and conducting agent training.
• Strong analytical skills and ability to interpret customer service data.
• Ability to work independently and manage time effectively in a remote setting.
• A genuine passion for customer service and delivering outstanding experiences.