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Customer Support Officer
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Job Description
Flex Money Transfer is a licensed Forex and Remittance company regulated by the Central Bank of Kenya. We provide fast, secure, and reliable cross-border payment solutions through mobile, USSD, bank transfers, and online platforms.
Our mission is to make money transfers simple, seamless, and accessible to everyone.
About the Job
We're looking for a
Customer Support Officer
to deliver exceptional service and operational support across our money transfer and forex channels. If you're detail-oriented, tech-savvy, and passionate about helping customers, this is your chance to join a dynamic, fast-growing financial services company.
Responsibilities
- Monitor partner transactions and ensure timely, accurate payouts.
- Resolve customer and partner issues promptly and professionally.
- Support customer On-boarding and verify KYC documentation.
- Handle inquiries and educate customers on digital transfer channels.
- Maintain accurate transaction and support records for reporting.
- Collaborate with internal teams to ensure compliance and service excellence
- Escalating and following up on technical or system-related issues to ensure resolution.
- Maintaining clear and professional communication with customers, partners, and service teams
Qualifications
- Attention to detail and commitment to accuracy.
- A customer-first attitude and professional approach.
- Experience working with transaction systems or financial services is a MUST.
- Degree in Business or a related field.
- Minimum of 2 years' experience in customer support.
- Strong system monitoring and troubleshooting ability
- Knowledge of KYC/AML and CBK compliance requirements.
- Accuracy in updating financial/transactional data (e.g., currency rates).
- Excellent problem-solving and escalation handling.
- Communication and customer service skills.
- Ability to work in rotational shifts (including weekends/holidays).
- Attributes: Proactive, detail-oriented, high integrity, flexible, customer-focused, and a strong team player.
Why Join Us
At Flex Money Transfer, you'll be part of a dynamic, innovative, and customer-focused team that values integrity, collaboration, and growth. You'll gain hands-on experience in digital finance operations and have opportunities to grow within the company.
To Apply:
Send your CV and a brief cover letter to - with the subject line: Customer Support Officer Application
(Applicants must be based in Kenya)
Deadline: 9th October 2025