1,856 Community Health jobs in Kenya

• Develop and execute comprehensive outreach plans to engage target communities and stakeholders.
• Establish and maintain strong partnerships with local NGOs, community leaders, schools, and healthcare providers.
• Organize and facilitate virtual workshops, webinars, and information sessions on mental health topics.
• Create engaging and informative outreach materials (digital brochures, social media content, etc.).
• Respond to community inquiries and provide information about available mental health resources.
• Conduct needs assessments within the community to identify gaps in services and tailor outreach efforts.
• Represent the organization at virtual community events and forums.
• Track and report on outreach activities, community engagement metrics, and program outcomes.
• Advocate for improved mental health policies and services at the community level.
• Provide basic emotional support and referral services to individuals seeking help.

• Bachelor's degree in Social Work, Psychology, Public Health, Sociology, or a related field.
• Minimum of 3 years of experience in community outreach, social work, or a similar role, preferably within the non-profit or healthcare sector.
• Demonstrated understanding of mental health issues and the challenges faced by underserved communities.
• Excellent communication, presentation, and interpersonal skills, with the ability to build rapport easily.
• Proven ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• Experience in developing and implementing outreach strategies and programs.
• Proficiency in using digital communication tools and platforms (Zoom, social media, email marketing).
• Strong organizational skills and attention to detail.
• Empathy, cultural sensitivity, and a commitment to social justice.
• Fluency in English and Swahili is highly desirable.

• Develop and implement comprehensive remote community outreach strategies.
• Organize and facilitate virtual community events, workshops, and information sessions.
• Manage and monitor social media channels and online forums for community engagement.
• Respond to community inquiries and concerns via email, phone, and virtual platforms.
• Build and maintain relationships with community leaders, local organizations, and key stakeholders.
• Gather feedback from the community to assess needs and inform program improvements.
• Develop and disseminate engaging outreach materials, including newsletters and social media content.
• Collaborate with internal teams to ensure alignment between outreach efforts and organizational goals.
• Track and report on outreach activities and their impact.
• Identify and cultivate new partnership opportunities.
• Advocate for community needs within the organization.
• Stay informed about relevant community issues and resources.

• Bachelor's degree in Social Work, Community Development, Sociology, Communications, or a related field.
• Minimum of 5 years of experience in community outreach, engagement, or a related field.
• Proven experience in planning and executing virtual events and campaigns.
• Excellent communication, listening, and interpersonal skills.
• Proficiency in using virtual communication tools (e.g., Zoom, Microsoft Teams, social media platforms).
• Strong organizational and time management abilities.
• Ability to work independently and collaboratively in a remote environment.
• Demonstrated understanding of community dynamics and diverse populations.
• Experience in program development and evaluation is a plus.
• A passion for social justice and community empowerment.
• Multilingual abilities are an asset.

• Lead, mentor, and manage a remote customer support team, fostering a high-performance culture.
• Develop and implement customer support policies, procedures, and best practices.
• Provide advanced technical support and troubleshooting for customer inquiries related to the company's products or services.
• Act as a primary point of escalation for complex customer issues, ensuring timely and satisfactory resolution.
• Monitor customer support metrics (e.g., response times, resolution rates, customer satisfaction) and identify areas for improvement.
• Train and onboard new customer support representatives, ensuring they are equipped with the necessary skills and knowledge.
• Develop and maintain a comprehensive knowledge base of support documentation and FAQs.
• Gather customer feedback and insights to inform product development and service improvements.
• Collaborate with other departments (e.g., product, engineering) to address customer issues and advocate for customer needs.
• Ensure consistent and high-quality customer service delivery across all communication channels (email, chat, phone).
• Manage support ticket queues and ensure efficient workflow and prioritization.
• Contribute to the development of customer self-service resources.
• Stay updated on product updates and industry best practices in customer support and technical assistance.

• Bachelor's degree in a relevant field or equivalent practical experience.
• Minimum of 5 years of experience in customer service and technical support, with at least 2 years in a leadership or lead role.
• Proven experience in resolving complex technical issues and providing advanced troubleshooting.
• Excellent leadership, coaching, and team management skills.
• Strong understanding of customer relationship management (CRM) software and helpdesk platforms.
• Exceptional communication, interpersonal, and active listening skills.
• Ability to remain calm and professional in high-pressure situations.
• Strong analytical and problem-solving abilities.
• Proficiency in using various communication and collaboration tools for remote work.
• Ability to work independently, manage time effectively, and meet performance goals in a remote setting.
• A passion for customer satisfaction and a commitment to excellence in service delivery.

• Lead and mentor a team of remote Tier 2 and Tier 3 technical support engineers, providing guidance and escalation support.
• Resolve complex technical issues reported by customers, ensuring timely and effective solutions.
• Develop and maintain comprehensive documentation, including knowledge base articles, troubleshooting guides, and FAQs.
• Analyze support tickets and customer feedback to identify recurring issues and trends.
• Collaborate with engineering and product development teams to report bugs, suggest improvements, and influence product roadmap.
• Manage support queues and ensure Service Level Agreements (SLAs) are met.
• Develop and implement training programs for support staff to enhance their technical skills and product knowledge.
• Contribute to the continuous improvement of support processes and tools.
• Assist in onboarding new support team members.
• Stay up-to-date with product updates, industry trends, and best practices in technical support.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 6 years of experience in technical support, with at least 2 years in a lead or supervisory role.
• Proven expertise in troubleshooting complex software and hardware issues.
• Strong understanding of operating systems, networking concepts, and common IT infrastructure.
• Excellent analytical and problem-solving skills.
• Exceptional communication, interpersonal, and customer service skills, vital for remote interactions.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
• Ability to manage multiple priorities and work effectively under pressure in a remote environment.
• Experience in mentoring and guiding technical teams.
• A proactive and customer-centric approach.

Kenya
*About Influx *
Hi, we're Influx We are a rapidly growing, profitable tech startup that provides 24/7 on-demand customer support for brands and tech companies around the globe. With a team of over 1,000 people operating worldwide, we're a truly international company with a head office in Australia.

About The Role
We're looking for an enthusiastic and quick-to-learn Customer Support Agent to join our team in Kenya. In this role, you will be the first point of contact for our clients' customers, helping them with their questions and problems.

This is a great opportunity for anyone, from fresh graduates to experienced professionals, who is eager to learn and grow in a fast-paced tech environment.

*What You'll Do *

• Diagnose and solve customer problems effectively and empathetically.
• Communicate clearly and effectively with customers via email and chat.
• Collaborate with your peers and manager to ensure seamless support.
• Contribute to a friendly, high-performance, and supportive workplace culture.

*What We're Looking For *

• Excellent communication skills, both written and verbal, in English.
• Having an Apple Mac is required for this role.
• A passion for photography (even amateur).
• A good sense of color and lighting, and an understanding of the challenges photographers face in this area.
• Strong problem-solving abilities.
• A passion for providing great customer support.
• A willingness to learn and understand new products, customers, and industries.
• The ability to be flexible and adapt to campaign surges and seasonal spikes.
• Comfortable working in a fast-paced startup environment.

*What We Offer *

• Work-from-home arrangement.
• A supportive, collaborative, and high-performance environment.
• The opportunity to work with high-quality international clients and a global team.
• Comprehensive training to give you the skills and knowledge you need to succeed.
• Plenty of opportunities for professional growth.

*Working Hours & Location *
This is a full-time role (44 hours per week), open only to applicants in Kenya.

The work schedule is Monday to Friday, 9:00 AM – 6:00 PM CET / 11:00 AM – 8:00 PM Kenya time (EAT).

Please note that we may also need support on weekends and public holidays.

Important Notes
This role is only open to applicants from Kenya.
Influx never asks candidates to make any payment throughout the entire recruitment process.

Successful candidates will be contacted only through email ending with

Apply Here