985 Customer Service jobs in Kenya

Alpha CX is a leading Business Process Outsourcing (BPO) company specializing in providing exceptional customer support services to businesses across various industries, including e-commerce, fintech, and medical. With a team of highly trained and experienced professionals, Alpha CX is committed to delivering consistently high-quality customer interactions that drive customer satisfaction and loyalty.

The Role
Job Description
English-Speaking Customer Support Representative (Remote)

• Location: Remote
• Compensation: 45K KES–62K KES/month (Based on experience)
• Type: Full-time | Remote | Customer Service

About The Role
We are looking for English-speaking Customer Support Representative
to join our growing international support team. In this role, you will communicate with customers via phone, email, and live chat, ensuring that all inquiries are handled with professionalism, clarity, and empathy. You'll also act as a language English, translating customer communications and documents when needed.

Key Responsibilities

• Provide high-quality customer support in English.
• Handle inquiries, complaints, and service issues with patience and professionalism.
• Translate communication materials and support documents in English.
• Maintain detailed records of all customer interactions.
• Collaborate with internal departments to resolve complex cases and improve service quality.

Why Join Us?

• Work from anywhere
• Competitive salary based on experience
• International and inclusive work environment
• Opportunity to grow with a global team

Pay Range And Compensation Package

• Based on experience (45K KES - 62K KES)
• Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices. If this opportunity aligns with your experience and goals, we encourage you to apply.

Ideal Profile
Requirements

• Fluent in English (C1 or above), both spoken and written.
• Previous experience in customer support or after-sales service preferred.
• Strong problem-solving abilities and a customer-focused mindset.
• Self-motivated, reliable, and able to work effectively in a remote setting.

Preferred Qualifications

• Experience working in a remote team environment.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks efficiently and calmly under pressure.

What's on Offer?

• Opportunity within a company with a solid track record of performance

Company:
StreamPrime

Location:
Remote (Positions available for candidates in East Africa only)

Job Type:
Full-time

About StreamPrime

StreamPrime is revolutionising the world of entertainment. We are a premier, all-in-one digital platform offering an unparalleled collection of content to over 14 million subscribers globally. Our mission is to eliminate the need for multiple subscriptions by providing a single, affordable destination for all entertainment needs.

Our vast library includes:

1. Over 5 million movies and TV shows
2. Live coverage of all major sporting events
3. Over 1 million global radio stations
4. More than 170 live television stations

As we undergo rapid expansion, particularly across the African continent, we are seeking passionate and dedicated individuals to join our team and help us deliver a world-class customer experience.

Job Summary

We are looking for an experienced and articulate Customer Service Representative(s) to be the voice of StreamPrime. You will be the first point of contact for our users, providing exceptional support, resolving issues, and ensuring every customer has a seamless and enjoyable entertainment experience. The ideal candidate is not only a skilled support professional but also a genuine entertainment enthusiast and an active user of the StreamPrime platform.

Key Responsibilities

1. Serve as the primary contact for customer inquiries via various channels, providing timely, accurate, and friendly support.
2. Troubleshoot and resolve technical issues related to streaming quality, account access, device compatibility, and platform navigation.
3. Assist customers with billing inquiries, subscription management, and payment processing.
4. Educate users on StreamPrime's features, content library, and benefits to enhance their viewing experience.
5. Effectively convert customer support interactions into successful subscriptions by highlighting the value of our platform.
6. Maintain detailed and accurate records of customer interactions and transactions.
7. Gather customer feedback and collaborate with internal teams to drive continuous improvement of our service.

Required Qualifications & Skills

1. A minimum of 5 years of proven experience in a customer service role.
2. Exceptional communication and interpersonal skills, with a professional and friendly demeanour.
3. Strong problem-solving abilities and technical aptitude.
4. Must own a reliable personal laptop.
5. Must have a stable home internet connection with a minimum speed of 15-20 Mbps.
6. A genuine passion for movies, TV shows, sports, and digital entertainment.

Language Requirements

Candidates must be fluent in English with a clear, professional American or British accent. Additional language proficiency is required based on your region:

1. East Africa:
   Fluent in English and
   Swahili
   .

Critical Requirement: You Must Be a StreamPrime User

This is not a typical customer service role.
We are exclusively hiring individuals who know, use, and love our platform.
Our application process includes a detailed questionnaire with questions that can only be answered by an active StreamPrime subscriber.

If you have never used StreamPrime, we strongly encourage you to become a user and explore the platform before applying. Creating an account is not enough; you must have an active subscription and hands-on experience to succeed in this role and pass the evaluation. We are building a team of advocates who can support our customers from a place of genuine knowledge and experience.

What We Offer

1. Competitive Salary:
   Starting from £185 GBP per month guaranteed, with opportunities for performance-based increments.
2. Performance Incentive:
   Earn attractive bonuses for every customer you successfully help subscribe to the platform during a support interaction.
3. Communication Allowance:
   A monthly allowance to cover internet and communication costs, ensuring you stay connected.
4. Growth Opportunity:
   Be part of a fast-growing, dynamic company at the forefront of the entertainment industry.

Application Process

1. Submit your application.
2. Shortlisted candidates will receive a detailed application form and a request for a short audio recording. The audio sample is crucial for evaluating your communication skills in English language and accounts for 40% of the initial screening score.
3. The application form will test your in-depth knowledge of the StreamPrime platform, its features, and content.

If you are a customer service expert with a passion for entertainment and a deep understanding of the StreamPrime platform, we invite you to apply and join our mission to redefine entertainment.

Join Our Award-Winning Team at Family Resource Home Care
We're looking for someone who is passionate about improving the quality of life for our clients and helping them stay safe and independent. Our mission is simple: improve more lives

What You'll Do

• Handle Inbound Calls: Manage high call volumes, providing efficient and professional support.
• Use Software Effectively: Assist with schedule adjustments, general questions, and basic company information.
• Maintain Schedules: Keep client and caregiver schedules updated and document all conversations thoroughly.
• Support Staffing Efforts: Work with branch teams to aid in staffing needs.
• Evaluate Client Inquiries: Direct and resolve Client Care inquiries appropriately.
• Communicate Schedule Changes: Notify clients and caregivers about updates, cancellations, and shift acceptances.
• Assist Caregivers: Coach caregivers on using Point-of-Care for accurate timekeeping and task completion.
• Ensure After-Hours Coverage: Participate in a team rotation for after-hours on-call needs.
• And More

Work Schedule

• Location: Office environment (100% of the time) Liberty Lake, WA
• Shifts: Fri-Mon 7A-6P PST

Are You a Good Fit?

• Passionate About Helping Others: If you're dedicated to improving lives, you're on the right track
• Customer Service Experience: Ideally, you have 2 years of experience in customer service.
• Strong Problem-Solving Skills: Excellent communication and technical proficiency are essential.
• Relevant Experience: Call center or healthcare experience is a plus.

What Will We Offer You?

At Family Resource Home Care, We Ask a Lot Of Our Employees, Which Is Why We Give So Much In Return. In Addition To Your Competitive Pay, Medical/dental/vision Plan, And Matching 401(k), We'll Shower You With Perks, Including

• Company Paid Life and AD&D Insurance: Feel a sense of security for your loved ones with our company paid life insurance.
• Paid-Time Off: Accrue 3 weeks of paid vacation in your first year, and more after that
• 11 Paid Holidays: Enjoy time with friends and family during the holidays.

If you're ready to make a difference, we'd love to hear from you

Job Description Summary
Delivers straightforward administrative and/or other basic business services in Customer Service. Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, providers and/or others for information and assistance. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final processing. Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. Issues tend to be routine in nature. Good knowledge and understanding of Customer Service and business/operating processes and procedures. Works to clearly defined procedures under close supervision.

What are your main responsibilities?

• You are responsible for the client communication for designated account relationships and Contracts.
• You are required to response to the client on timely manner providing full and accurate information in one go.
• Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
• Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
• Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
• Mails or routes claim forms and supporting documentation to various units for final processing.
• Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
• May seek assistance with complex customer services issues.

Qualifications

• Must have a diploma or bachelor's degree certificate
• Excellent English written and oral communication skills
• French written and oral skill is a must
• Exceptional organizational and time-management focus
• Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
• 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
• Ability to perform in a high volume, fast paced call center environment
• Proven ability to work independently as well as a productive member of a team
• Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
• Knowledge of medical terminology a plus

Conditions/requirements

• Work in 24 x 7 rotation shifts.
• 5 days a week.
• In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays

About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If
you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues effectively, escalating complex problems to the appropriate departments when necessary.
• Process orders, returns, and exchanges according to company procedures.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify opportunities to upsell or cross-sell products and services where appropriate.
• Gather customer feedback and report trends or recurring issues to management.
• Adhere to quality assurance standards and strive to achieve performance metrics.
• Contribute to team efforts by accomplishing related results as needed.
• Proactively seek solutions to improve the customer experience.

• High school diploma or equivalent; some college coursework or a degree is preferred.
• Proven experience in a customer service or call center environment is a strong asset.
• Excellent verbal and written communication skills.
• Strong active listening skills and empathy towards customers.
• Ability to remain patient and professional in challenging situations.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Strong problem-solving abilities and decision-making skills.
• Ability to multitask and manage time effectively.
• A positive attitude and a team-player mentality.
• Reliable and punctual with a strong work ethic.

• Responding to customer inquiries via phone, email, and chat in a timely and accurate manner.
• Providing detailed information about products and services.
• Troubleshooting and resolving customer complaints and technical issues.
• Escalating complex issues to the appropriate departments.
• Maintaining customer records and updating account information.
• Processing orders, returns, and exchanges.
• Gathering customer feedback to help improve services.
• Adhering to company policies and procedures.

• Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
• Provide information about products and services, guiding customers to the best solutions.
• Troubleshoot and resolve customer complaints, escalating complex issues to appropriate departments when necessary.
• Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
• Adhere to company policies and procedures to ensure consistent service delivery.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Meet and exceed individual and team performance targets for customer satisfaction and resolution rates.
• Collaborate with team members to share best practices and support a positive team environment.
• Proactively seek solutions to customer problems and follow up to ensure resolution.
• Stay updated on product knowledge and service offerings.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Proficiency with computers and common software applications, including CRM systems.
• A passion for helping customers and a friendly, approachable demeanor.
• Ability to work effectively in a team and independently.
• Strong organizational and time management skills.
• Flexibility to work various shifts, as required.