1360 Branch Managers jobs in Nairobi

We are seeking an experienced and strategic Head of Branch Operations to oversee and

enhance the daily operations of all our branches, ensuring efficiency, cost management, and

high performance across the network. This role requires a results-driven leader with extensive

experience in operational management, process optimization, and large team leadership.

Key Responsibilities

• Oversee Daily Operations and Processes: Provide leadership and direction for
• day-to-day operations across all branches to ensure smooth, efficient, and effective
• service delivery.
• Drive Efficiency and Manage Costs: Identify and implement opportunities to streamline
• branch processes, optimize resource utilization, and manage operational costs
• effectively.
• Implement Policies and SOPs: Develop, roll out, and enforce operational policies and
• standard operating procedures to maintain consistency, compliance, and high-quality
• standards across all branches.
• Monitor Branch and Department Performance: Track, evaluate, and report on
• performance metrics to ensure branches achieve their targets while upholding
• operational excellence.

Must-Have Qualifications

• Master's degree in Operations Management, Finance, Business Administration, or a
• related field.
• Minimum of 10 years' experience in senior operations roles, with proven success in
• managing multi-branch operations.
• Strong track record in process optimization, policy implementation, and cost
• management.
• Demonstrated ability to lead and motivate large, diverse teams across multiple locations.
• Excellent analytical, decision-making, and problem-solving skills.
• High level of integrity, professionalism, and organizational awareness.

Job Detail

• Offerd Salary KES 120, /Month
• Experience 5 Years
• Industry Automobile Parts and Supplies
• Qualification University/College Degree

Job Description
BRANCH MANAGER JOB DESCRIPTION

Job title

Showroom Branch Manager

Department

Commercial

Reports to

CEO/COO

Direct reports

Assistant Managers, Supervisors, Cashiers, Sales team, Dispatch Team, Storekeepers

Key Relationships

CEO, COO, CDC Manager, Marketing, Procurement, HR Manager.

Role Purpose
Oversee the daily operations of the branch performance. Accountable for the branch to ensure all aspects of its activities are effectively and efficiently carried out - including sales & profitability, customer service, staff management & training, stock control, store merchandising/display and administration.

Key Duties and Responsibilities.

• Sales Targets & Profitability
• Ensure sales targets for employees and the branch are consistently achieved and measured against targets and previous year.
• Monitor Sales team daily activities: Customer enquiries, follow up on quotations filled, sales returns.
• Closely monitor branch costs and resource optimal allocation and utilizations. Come up with ways to decrease costs/reduce wastage or misuse. Report on any losses/ damages/ variances with recommendations on corrective measures.
• Managing & Leading People
• Check and report on the staff daily attendance, document and address any issue with staff absenteeism.
• Handle the daily/weekly meetings and then send the minutes to the CEO/COO.
• Conduct the performance evaluations for staff as required, provide frequent objective feedback to the staff and required recommendations to management: Probation evaluation, contract renewal evaluation, quarterly and annual appraisals, promotion assessment reports.
• Advise and discuss with the HR Manager on staff training gaps, performance, disciplinary issues for guidance to ensure remedial intervention is done in good time.
• Ensure staffs are continuously trained on product knowledge to enhance great output.
• Ensure staff are well motivated, groomed (wearing clean and crisp uniform), have their badges (where available), tools of trade (machine, tape measures, notebooks, calculator etc).
• Maintain the showroom as a safe environment for staff and clients. Check on fire equipments, safety gear for staff, clear exits /walk paths etc.
• Foster a conducive working environment for employees and any outsourced staff. Handle staff conflicts and grievances amicably and promptly with fairness according to the laid down policies, processes and regulations. Ensure employees treat each other with utmost respect and professionalism.
• Manage staff rota - off days, leave days, overtime, public holidays.
• Delegate and find ways of growing the team. Identify key talent for future positions to ensure succession at branch level and beyond - provide coaching on upselling and cross-selling opportunities.
• Merchandising/Store Displays
• Check on the products display at the showroom, ensure each store is fully stocked, attractively displayed and well accessorized.
• Floor walks to ensure items are properly arranged, damaged items, no stock outs.
• Stay abreast on upcoming trends and propose ideas on items to be requisitioned, displays for the showroom.
• In case of any empty space in showroom please advice what you want to order or to be pushed back to the warehouse and create space for the fast moving items.
• Make sure there are no empty spaces in the showroom.
• Compliance (SOP's)- Policies & Processes & Reports
• Monitor the front counter operations - Sales postings, cash/invoice processing at the cashier, Internal Daily Notes, End Of Day reporting. Ensure all the processes and controls are adhered to by the staff in regards to stock, sales and deliveries of goods
• Handle the showroom facilities. Check on repair & maintenance.
• Compile and send accurate the weekly, monthly reports and send to management. Pending

deliveries/ order report/returns, Sales performance report, Stock take reports, Footfall report, KPI

reports.

• Ensure daily cash banking has been done and there are no variances, mishandling or theft.
• Ensure compliance at the branch- Follow up on the business permits, licenses and relevant

insurance policies are renewed on time and well displayed at the branch as required.

• Ensure implementation and compliance of the company & HR Policies, procedures by all employees

at the branch. Seek clarification in case of any issue.

• Respond promptly to emails sent from management and send in required reports before set

deadlines.

• Ensure daily checking of the website – highlight any upgrades to be made.
• Stock Take & Pricing
• Conduct the monthly stock take exercise and send the reports to management without fail.
• Monitor and report on any variances/missing items detected.
• Keenly monitor stock, requisition for showroom stock requirements in time from the warehouse.
• Ensure the correct part number are displayed with correct items.
• Ensure full stock levels for the branch.
• Customer Experience
• Ensure high standards of customer service excellence at the branch. Handle customer

complaints/feedback promptly to their satisfaction.

• Ensure all staff handles clients professionally at all times. Ensure timely delivery of goods and

services

• Adept on product knowledge for all AMEX items in stock.
• Continuously come up with initiatives on how to provide a great and memorable shopping

experience for our clients. Share the initiatives that are working well with other branch managers to

see if they can be implemented across board.

• Reports

The branch manager will compile and prepare the below reports and send on or before deadline to the

respective persons.

• Footfall report daily/weekly/monthly to be sent to the CEO/COO.
• Customer database daily report to be send to Marketing Manager
• Sales comparison with comments every Monday
• Stock outs reports every Monday to Procurement/CEO. Filled on the customer enquiry google

sheet

• Morning meeting minutes daily to the CEO/COO on email.
• Update on any damaged items in showroom every Monday and reasons for the damage.
• Monthly report on the items not selling in the showroom.
• Follow up all debtors list every week and report to be submitted on Monday
• Sales Daily Notes required to be updated daily and sent to the CEO/COO.
• Perform any other duties as may be required from time to time.

Essential Skills
Key Skills & Qualifications

• At least two years working as an Assistant Branch Manager/ Supervisor in a busy retail environment.
• Bachelors Degree in Business or equivalent.
• Proven track record of meeting targets.
• Computer skills & Ms Office – Word, Excel, and PowerPoint required.

Essential Attributes

• 3-5 Years managing a team.
• Works well under pressure
• Excellent oral and written communication skills.
• Attention to detail.
• Creative Problem Solving Skills
• Decisive
• Highly Analytical
• Great Interpersonal Skills.

Behavioral Competencies

• Managing People
• Big Picture Vision
• Effective Delegation

Company Description

City Eye Hospital is a social venture headquartered in Nairobi, committed to providing quality and affordable eye care. Our primary goal is to eliminate preventable blindness in the East African region by improving accessibility to eye care, both in terms of location and cost. We have supported more than 80,000 people with free health services, performed over 4,000 cataract surgeries, and delivered more than 6,000 early interventions to those at risk of blindness.

Core Responsibilities

Operations Management

• Act as the custodian of the Hospital performance reports
• Approval of day to day matters such as petty cash, waiver sheets, purchase orders, requisitions
• Collaborate with the COO in the implementation and monitoring of effective policies, protocols, and work instructions for the hospital unit's operations.
• Partner with the COO in the measurement of effectiveness of all internal processes in line with the organization policies and standard operating procedures.
• Ensure that all relevant licenses required to run the facility are procured and displayed as per the requirements of relevant legislative provisions.
• Provide timely, accurate and complete reports to the COO on the operating condition of the facility.
• Satisfying stakeholder expectations and proactively seeking to foster relationships that are beneficial to both the company and the stakeholders.

Planning and Development

• Implementing strategies for patient growth.
• Interpret and report on trends in the hospital performance through analysis of key data, and use this for data driven decision making.
• Provide feedback to the Branch Doctor In- Charge and the COO on company policies and procedures, and constantly look out for potential changes which could improve operational efficiency or reduce costs within the facility assigned.

What you bring

Knowledge and Skills Required

• Bachelor's Degree or higher in a business-related field (preferably accounting)
• Professional qualifications shall be an added advantage.
• 5 years' experience in a similar and middle management role.
• Ability to work effectively both independently and as part of a team.
• Experience in healthcare is a strong advantage

Desirable Competencies and culture fit

• Data driven decision-maker, persuasive communicator, stakeholder management, and creative problem-solving.
• Ethical and transparent individual who embodies: Faith-Inspired Service, Respect for People and Excellence in execution

Job Purpose
The job holder is responsible for:

• Driving branch performance against key performance standards as communicated and agreed with the head of business segment in areas such as; Balance sheet growth (funded and non-funded lines) sales growth & income contribution, cost performance, credit management, employee satisfaction, customer experience & Operational risk & control management.
• Providing the right leadership to branch staff and inculcate a high-performance culture at branch level. Key Responsibilities 1. Prospect for new business from new and existing clients.
• Prepare call reports with recommendations and submit them for approval.
• Drive branch business performance by achieving growth in performance parameters. 4. Monitor branch sales performance and portfolio growth to meet targets.
• Identify business improvement opportunities and suggest service enhancements, product improvements, and process changes.
• Understand local business drivers impacting branch performance.
• Submit weekly activity reports including business acquired and customer issues.
• Analyze financial statements, assess credit requests, and present findings and recommendations to approvers.
• Manage collateral registration process and ensure timely securities perfection.
• Oversee excess drawings and loan arrears to maintain asset quality.
• Ensure branch service excellence through monitoring and resolution planning.
• Build a motivated branch team, ensure compliance, and monitor operational performance while maintaining high service standards.

Qualifications And Competencies

• Bachelor's Degree in a Social Science or related field Professional Qualifications / Membership to professional bodies/ Publication
• Relevant professional qualification;
• Member of a relevant professional body Work Experience Required
• Over Ten (10) years' relevant experience with over Three (3) years in management in a similar organization.
• Strong leadership skills
• Executive disposition
• Demonstrate high levels of integrity
• Excellent communication and interpersonal skills

If you believe you meet the above requirements log onto our and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 23rd September 2025.

• Manage overall branch operations, ensuring efficiency and profitability.
• Lead and motivate branch staff to achieve sales and service targets.
• Develop and implement strategies to increase customer acquisition and retention.
• Oversee lending activities and risk management within the branch.
• Ensure compliance with all banking regulations and internal policies.
• Provide exceptional customer service and resolve customer issues promptly.
• Recruit, train, and develop branch personnel.
• Monitor branch performance against key performance indicators (KPIs).
• Manage branch budget and control expenses.
• Build and maintain strong relationships with local businesses and community leaders.

• Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• Minimum of 7 years of experience in the banking sector, with at least 3 years in a management or supervisory role.
• Proven track record of achieving branch sales and profitability targets.
• Strong knowledge of banking products, services, and regulatory compliance.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage and motivate a team.
• Proficiency in banking software and CRM systems.
• Strong analytical and problem-solving abilities.
• Experience in risk management and operational efficiency.

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our ICT Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

To grow branch portfolio and balance sheet, and effective management of branch staff in order to maximise branch profitability.

Deadline:

Category: Retail

Subsidiary: HFC

Principle Accountabilities

• Generate and grow existing and New Business:
• Develop strategies & execution plans to create new sales in all business lines in the

branch

• Develop strategies & execution plans to ensure growth of existing business in the

branch

• Prepare & execute sales presentations & activations
• Monitoring daily performance at the branch to ensure targets are met. Developing

corrective action plan where necessary

• Monitor & ensure customer service standards at the branch are met & maintained

at all customer touchpoints

• Preparing relevant management Information reports on the Branch performance

within stipulated timelines

• People Management & administration:
• Manage the sales staff at the branch by providing ongoing individual coaching and

training to assure ensure achievement of sales goals, member retention and

deepening member relationships.

• Continuous review & appraisal of Branch staff performance and immediate

corrective action.

• Ensure sales staff are motivated for maximum productivity
• Cultivate a team culture that enhances support for each other to ensure overall productivity.
• Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
• Ensure discipline and adherence to staff code of ethics by Branch staff.
• Ensure planned leave schedule & execution for branch staff.
• Relationship Management:
• Supervise implementation of portfolio management of the branch portfolio.
• Review the call program to ensure that it is followed with call reports generated per visit for effective follow-up.
• Ensure the branch attend to customer banking needs in a timely manner and manage their expectations.
• Directing, motivating and developing staff so as to ensure a branch succession plan for branch continuity is in place.
• Risk Management:
• Develop a proposal for generating quality loan proposals that meets banks Risk acceptance criteria as per the credit policy
• Ensure that sales staff manage and maintain quality of Loan Portfolio in the branch
• Continuous review the branch's credit portfolio to ensure that early warnings of default are addressed in a timely manner to avoid deterioration to bad debts.
• Ensure that assigned sales staff are taking remedial actions on all delinquent accounts.
• Ensure that the branch staff strictly adhere to banks operating procedures & policies to ensure all controls are observed.
• Ensure the branch comply with AML/KYC guidelines in customer recruitments.
• Review of compliance/Audit reports for the branch with the quest to ensure that corrective action & recommendations are addressed.

Key Competencies and Skills

Technical And General Competencies

• Technical competencies: Selling and Negotiation Skills, Basic accounting skills and other professional qualifications such as AKIB
• General competencies: Team Work and Interpersonal skills, Leadership Skills, Analytical Skills, Integrity and Professionalism, Communication Skills,

Minimum Qualifications, Knowledge And Experience
EXPECTED MINIMUM QUALIFICATION
Education

• A University degree in a business-related field.
• A Master's degree in a business-related field will be an added advantage.

Experience

• Minimum of 5 years' experience in sales management within the Banking Industry.

• Develop and implement strategic plans for environmental services and facilities management across all designated properties.
• Oversee daily operations, including cleaning, sanitation, waste management, and pest control.
• Manage all aspects of facilities maintenance, including preventative and corrective maintenance programs for building systems (HVAC, electrical, plumbing, etc.).
• Ensure compliance with all relevant health, safety, and environmental regulations (e.g., OSHA, NEMA).
• Develop and manage departmental budgets, controlling costs while ensuring quality service delivery.
• Lead, mentor, and develop a team of facility managers, supervisors, and frontline staff.
• Oversee capital projects, renovations, and construction activities related to facilities.
• Manage contracts with third-party vendors and service providers, ensuring performance and cost-effectiveness.
• Implement and monitor security protocols to ensure the safety and protection of assets and personnel.
• Develop and execute emergency preparedness and business continuity plans.
• Conduct regular site inspections and audits to ensure standards are met and identify areas for improvement.
• Promote a culture of sustainability and environmental responsibility.

RECRUITMENT FOR IPF CEO POSITION

Position Title:
Chief Executive Officer (CEO)

Reporting Line:
Board of Directors

Location:
Nairobi, Kenya

Employment Type:
Performance-based contract

INTRODUCTION

The
Institute of Public Finance (IPF)
, an independent, nonprofit think tank based in Nairobi, Kenya, seeks to recruit a
Chief Executive Officer (CEO)
.

With over a decade of experience, IPF stands at the forefront of revolutionizing public finance management systems through credible research, technical support, and policy influence. Guided by the principles of Transparency, Accountability, and Participation (TAP), IPF is committed to promoting efficient and effective public finance management for improved service delivery across Kenya and beyond.

JOB SUMMARY

The CEO will provide visionary leadership and direction to IPF, ensuring the organization achieves its mission of advancing research, policy influence, and advocacy in governance, accountability, and sustainable development.

Reporting to the Board of Directors, the CEO will be responsible for organizational strategy, governance, resource mobilization, external representation, and long-term institutional sustainability. The role requires a dynamic leader who combines thought leadership, policy expertise, fundraising capacity, and a strong commitment to IPF's mission.

DUTIES AND RESPONSIBILITIES

·
Strategic Leadership
: Drive IPF's strategic vision and position the organization as a leading voice in public finance policy debates nationally, regionally, and globally.

·
Governance and Board Relations
: Partner with the Board to strengthen governance, ensure accountability, and provide high-level strategic advice.

·
Finance and Resource Mobilization
: Lead fundraising and grant stewardship, secure sustainable funding streams, and ensure sound financial management.

·
External Relations and Advocacy
: Represent IPF at national and international platforms, forge strategic partnerships, and advocate for reforms in public finance, equity, and accountability.

·
Leadership and Culture
: Inspire and manage a high-performing team, foster innovation, and build a values-driven organizational culture of excellence and inclusion.

QUALIFICATIONS AND EXPERIENCE

· Bachelor's degree in Economics, Public Policy, Finance, Governance, or a related field (Master's degree preferred).

· At least 6 years of senior leadership experience with proven ability in organizational management and strategy.

· Demonstrated track record of influencing public policy, engaging government, and shaping governance reforms.

· Strong experience in resource mobilization, donor relations, and building cross-sector partnerships.

· Recognized as a thought leader with strong public representation and communication skills.

·
Proven capacity to lead diverse teams, manage performance, and nurture innovation

KNOWLEDGE AND SKILLS

· In-depth understanding of public finance management, governance reforms, and sustainable development.

· Strong research, advocacy, and analytical expertise.

· Excellent communication, negotiation, and relationship-building skills.

·
Commitment to IPF's values of transparency, accountability, equity, and participation

Expected Start Date:
1
st
January 2026

Application Procedure

If you believe your qualifications and career objectives align with this role, please submit your application including a cover letter and detailed CV (not exceeding 7 pages), indicating your current and expected salary.

Applications should clearly describe how you meet the stated requirements, with concise examples where possible.

Interested candidates should send their applications to:

Deadline for applications:
Friday, 26
th
September 2025.

Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted.

If you are not contacted by 31
st
October 2025 at 5.00 p.m. East African Time, please note you were not successful.