7,709 Branch Managers jobs in Kenya

Who We Are:

GivePower's mission is to electrify the world with clean energy and provide greater health, economic and educational opportunities. We are a social enterprise that serves developing communities with critical services at an affordable price. We build and operate innovative solar-powered technology that improves water access, food production, education, and conservation.

Our growing team is made up of passionate, creative problem-solvers who value community, vision, and impact. If you crave an opportunity to meaningfully improve the lives of those in need, come join the charge

Your Role:

A Solar Water Farm (SWF) creates access to clean water for communities by purifying salty water using solar power. The SWF Site Supervisor is responsible for the overall performance of a Solar Water Farm (SWF) and achievement of the set Social, Financial, Human Capital and Operational goals.

As a Site Supervisor you will have overall site responsibility, managing income and expenses to ensure that the site meets its required level of contribution. To do this you will lead by example, demonstrating excellent leadership and communication skills and a hands-on management approach to inspire the team around you to deliver the highest level of service to our customers and the local community. You will also be required to maximize sales, consistently delivering on daily and monthly targets.

Duties and responsibilities

1. Plan, organize, direct, and run optimum day-to-day operations of the SWF to meet or exceed Social, Financial, Human Capital and Operational KPI's.
2. Ensure effective sale and distribution of the site's portfolio of products throughout the assigned geographical territory to achieve the budgeted daily and monthly volume and revenue sales forecast in a reliable and predictable way.
3. Ensure accurate cash vs sales reconciliation on daily basis and that all discrepancies are resolved per policy.
4. Achieve site financial breakeven targets as defined in budget.
5. Develop and maintain close and effective working relationships with the wider GivePower team.
6. Manage site staff by training, coaching, mentoring, retaining, scheduling, evaluating performance and counseling employees to optimize performance of the SWF's 7 days a week operation in an environment that respects diversity and promotes inclusion.
7. Continuously communicate GivePower Kenya's Mission and Values to staff ensuring that our Impact on the community is always top of mind.
8. Own site business outcomes presenting these in regular reviews to the Senior Site Manager providing performance against KPI's and proactively recommending remedial actions as required.
9. Coordinate with the O&M team to ensure premises, facilities, machinery, motor vehicles and other equipment are well-maintained and run to their expected efficiency and output.
10. Promote a customer-centric culture ensuring that customer issues and escalations are handled in a proactive and timely manner that leads to an exceptional customer experience.
11. Develop and execute on a process that ensures sufficient quality, well-negotiated and appropriate inventory levels of supplies to meet operational requirements.
12. Ensure strict and on-time Compliance with all licenses and standards (County, Quality, Insurance, SHE, etc.) mandatory for site operation as well as SOP's, policies, and procedures.
13. Implement and oversee employees' safety at work to ensure that the site complies and adheres to Environmental, Occupational, Health and Safety regulations.
14. Ensure security of company assets including site, plant, equipment, and cash.
15. Develop, grow, and maintain strong relationships with community leaders, key customers, government representatives, etc., to maximize our local relevance and positive brand equity.
16. Execute on other duties as assigned.

Qualifications and Requirements:

1. Fluency in English and Swahili (knowledge of other local languages is an advantage).
2. Diploma in a business, commercial or related field preferred.
3. 2 years' customer-facing experience in a busy quick service retail operations environment preferred (quick food service, supermarket etc.).
4. Adequate knowledge of business and management principles (budgeting, cash management, planning, resource allocation and human resources).
5. Adequate knowledge of safety, quality, and productivity practices.
6. Computer literacy (Microsoft Office suite or equivalent) and able to learn other applications.
7. Strong ability to communicate with people effectively and confidently at all levels including direct staff, colleagues, customers, and influencers.
8. Problem-solving skills that enable proactive identification and resolution of issues.
9. Ability to effectively resolve internal conflicts or with external stakeholders.
10. Skills to develop positive relationships by understanding and addressing individual needs, build and work in strong teams, motivate, coach, and collaborate with others.
11. Ability to delegate effectively as needed while holding others accountable for outcomes.
12. Strength to work under pressure from time-to-time by multi-tasking, prioritizing, making decisions or escalating for support when appropriate to meet stringent deadlines.

Salary: 44,924 KES/month

GivePower is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, gender, marital status, race, ethnicity, religion or any other characteristic protected by Kenyan laws and regulations.

Job Purpose
The role holder will be responsible for providing overall leadership to all Financial Advisors in the branch in delivering set production targets in all lines of business by recruiting unit managers, market identification and deepening, managing performance and productivity of financial advisors in line with cascaded company strategy.

Key Responsibilities

• Quality recruitment, selection and retention of productive Unit Managers and financial advisors.
• Sales planning that achieves production targets in Ordinary Life and other lines of business.
• Meeting the set persistency levels of life business and retention targets for other lines of business.
• Performance management and supervision to drive and meet targets across all product lines.
• Provide one-to-one coaching, mentoring and motivation to members of their teams and ensure that they effectively implement strategies and agreed action plans.
• Selling of Life Products and other company products as targets prescribe.
• Conducting trainings on company products, processes, sales and soft skills to achieve results.
• Market segmentation and opening of markets for financial advisors to secure business.
• Relationship management and providing effective customer service to both prospective and existing customers.
• Preparing sales and other management reports as required from time to time.
• Manage the branch office and branch staff as per the company and HR policies and procedures
• Perform any other duty assigned by the Management

Knowledge, Experience And Qualifications Required

• A business-related degree is a minimum requirement.
• Minimum 3 years' experience in Life Insurance. Branch and Unit Management added advantage.
• Relevant professional qualifications in COP. However, certification or proof of study in ACII, AIIK or CIM will be an added advantage.

Primary Location
Kenya-Nairobi-Nairobi

Organization
Britam

Job Type
Permanent

Shift
Day Job

Contract Type
Full-time

Job Posting

Unposting Date
Ongoing

Number of Openings
1

We are seeking an experienced and strategic Head of Branch Operations to oversee and

enhance the daily operations of all our branches, ensuring efficiency, cost management, and

high performance across the network. This role requires a results-driven leader with extensive

experience in operational management, process optimization, and large team leadership.

Key Responsibilities

• Oversee Daily Operations and Processes: Provide leadership and direction for
• day-to-day operations across all branches to ensure smooth, efficient, and effective
• service delivery.
• Drive Efficiency and Manage Costs: Identify and implement opportunities to streamline
• branch processes, optimize resource utilization, and manage operational costs
• effectively.
• Implement Policies and SOPs: Develop, roll out, and enforce operational policies and
• standard operating procedures to maintain consistency, compliance, and high-quality
• standards across all branches.
• Monitor Branch and Department Performance: Track, evaluate, and report on
• performance metrics to ensure branches achieve their targets while upholding
• operational excellence.

Must-Have Qualifications

• Master's degree in Operations Management, Finance, Business Administration, or a
• related field.
• Minimum of 10 years' experience in senior operations roles, with proven success in
• managing multi-branch operations.
• Strong track record in process optimization, policy implementation, and cost
• management.
• Demonstrated ability to lead and motivate large, diverse teams across multiple locations.
• Excellent analytical, decision-making, and problem-solving skills.
• High level of integrity, professionalism, and organizational awareness.

Job Detail

• Offerd Salary KES 120, /Month
• Experience 5 Years
• Industry Automobile Parts and Supplies
• Qualification University/College Degree

Job Description
BRANCH MANAGER JOB DESCRIPTION

Job title

Showroom Branch Manager

Department

Commercial

Reports to

CEO/COO

Direct reports

Assistant Managers, Supervisors, Cashiers, Sales team, Dispatch Team, Storekeepers

Key Relationships

CEO, COO, CDC Manager, Marketing, Procurement, HR Manager.

Role Purpose
Oversee the daily operations of the branch performance. Accountable for the branch to ensure all aspects of its activities are effectively and efficiently carried out - including sales & profitability, customer service, staff management & training, stock control, store merchandising/display and administration.

Key Duties and Responsibilities.

• Sales Targets & Profitability
• Ensure sales targets for employees and the branch are consistently achieved and measured against targets and previous year.
• Monitor Sales team daily activities: Customer enquiries, follow up on quotations filled, sales returns.
• Closely monitor branch costs and resource optimal allocation and utilizations. Come up with ways to decrease costs/reduce wastage or misuse. Report on any losses/ damages/ variances with recommendations on corrective measures.
• Managing & Leading People
• Check and report on the staff daily attendance, document and address any issue with staff absenteeism.
• Handle the daily/weekly meetings and then send the minutes to the CEO/COO.
• Conduct the performance evaluations for staff as required, provide frequent objective feedback to the staff and required recommendations to management: Probation evaluation, contract renewal evaluation, quarterly and annual appraisals, promotion assessment reports.
• Advise and discuss with the HR Manager on staff training gaps, performance, disciplinary issues for guidance to ensure remedial intervention is done in good time.
• Ensure staffs are continuously trained on product knowledge to enhance great output.
• Ensure staff are well motivated, groomed (wearing clean and crisp uniform), have their badges (where available), tools of trade (machine, tape measures, notebooks, calculator etc).
• Maintain the showroom as a safe environment for staff and clients. Check on fire equipments, safety gear for staff, clear exits /walk paths etc.
• Foster a conducive working environment for employees and any outsourced staff. Handle staff conflicts and grievances amicably and promptly with fairness according to the laid down policies, processes and regulations. Ensure employees treat each other with utmost respect and professionalism.
• Manage staff rota - off days, leave days, overtime, public holidays.
• Delegate and find ways of growing the team. Identify key talent for future positions to ensure succession at branch level and beyond - provide coaching on upselling and cross-selling opportunities.
• Merchandising/Store Displays
• Check on the products display at the showroom, ensure each store is fully stocked, attractively displayed and well accessorized.
• Floor walks to ensure items are properly arranged, damaged items, no stock outs.
• Stay abreast on upcoming trends and propose ideas on items to be requisitioned, displays for the showroom.
• In case of any empty space in showroom please advice what you want to order or to be pushed back to the warehouse and create space for the fast moving items.
• Make sure there are no empty spaces in the showroom.
• Compliance (SOP's)- Policies & Processes & Reports
• Monitor the front counter operations - Sales postings, cash/invoice processing at the cashier, Internal Daily Notes, End Of Day reporting. Ensure all the processes and controls are adhered to by the staff in regards to stock, sales and deliveries of goods
• Handle the showroom facilities. Check on repair & maintenance.
• Compile and send accurate the weekly, monthly reports and send to management. Pending

deliveries/ order report/returns, Sales performance report, Stock take reports, Footfall report, KPI

reports.

• Ensure daily cash banking has been done and there are no variances, mishandling or theft.
• Ensure compliance at the branch- Follow up on the business permits, licenses and relevant

insurance policies are renewed on time and well displayed at the branch as required.

• Ensure implementation and compliance of the company & HR Policies, procedures by all employees

at the branch. Seek clarification in case of any issue.

• Respond promptly to emails sent from management and send in required reports before set

deadlines.

• Ensure daily checking of the website – highlight any upgrades to be made.
• Stock Take & Pricing
• Conduct the monthly stock take exercise and send the reports to management without fail.
• Monitor and report on any variances/missing items detected.
• Keenly monitor stock, requisition for showroom stock requirements in time from the warehouse.
• Ensure the correct part number are displayed with correct items.
• Ensure full stock levels for the branch.
• Customer Experience
• Ensure high standards of customer service excellence at the branch. Handle customer

complaints/feedback promptly to their satisfaction.

• Ensure all staff handles clients professionally at all times. Ensure timely delivery of goods and

services

• Adept on product knowledge for all AMEX items in stock.
• Continuously come up with initiatives on how to provide a great and memorable shopping

experience for our clients. Share the initiatives that are working well with other branch managers to

see if they can be implemented across board.

• Reports

The branch manager will compile and prepare the below reports and send on or before deadline to the

respective persons.

• Footfall report daily/weekly/monthly to be sent to the CEO/COO.
• Customer database daily report to be send to Marketing Manager
• Sales comparison with comments every Monday
• Stock outs reports every Monday to Procurement/CEO. Filled on the customer enquiry google

sheet

• Morning meeting minutes daily to the CEO/COO on email.
• Update on any damaged items in showroom every Monday and reasons for the damage.
• Monthly report on the items not selling in the showroom.
• Follow up all debtors list every week and report to be submitted on Monday
• Sales Daily Notes required to be updated daily and sent to the CEO/COO.
• Perform any other duties as may be required from time to time.

Essential Skills
Key Skills & Qualifications

• At least two years working as an Assistant Branch Manager/ Supervisor in a busy retail environment.
• Bachelors Degree in Business or equivalent.
• Proven track record of meeting targets.
• Computer skills & Ms Office – Word, Excel, and PowerPoint required.

Essential Attributes

• 3-5 Years managing a team.
• Works well under pressure
• Excellent oral and written communication skills.
• Attention to detail.
• Creative Problem Solving Skills
• Decisive
• Highly Analytical
• Great Interpersonal Skills.

Behavioral Competencies

• Managing People
• Big Picture Vision
• Effective Delegation

Company Description

TMD Kenya (Thika Motor Dealers), established in 1989, is a leading dealership for Isuzu East Africa Ltd. The company, headquartered in Thika Town, has grown to include six branches throughout Kenya in Thika, Karatina, Machakos, Mlolongo, Kitui, and Ruaka. Our branches offer a range of services including Vehicle Sales, After-Sales Service, and Spare Parts. Specializing in after-sales services for Isuzu Trucks and MUX-7 vehicles, TMD Kenya provides a comprehensive portfolio including Isuzu F-Series, N-Series, MV buses, D-Max pickups, and EXZ heavy commercial trucks.

Role Description

This is a full-time on-site role for a Branch Manager. The Branch Manager will be responsible for overseeing daily operations, managing sales activities, providing exceptional customer service, and ensuring efficient after-sales services and vehicle sales services. The role involves supervising staff, managing budgets, branch profiability, handling both vehicle sales and aftersales, customer service, branch growth and ensuring smooth branch operations.

Responsibilities and Accountabilities

• Drive sustainable vehicle sales growth while maintaining healthy profit margins and market competitiveness
• Maximize aftersales revenue streams through exceptional service delivery, parts sales optimization, and customer retention strategies
• Ensure consistent profitable operations through disciplined financial management, cost optimization, and strategic investment decisions
• Deliver world-class customer experiences driving loyalty, retention, and positive brand advocacy
• Maintain operational efficiency, regulatory compliance, and comprehensive risk mitigation across all business activities
• Build, develop, and retain high-performing teams capable of delivering exceptional results and adapting to changing market conditions
• Drive market awareness, customer acquisition, and strategic growth through innovative marketing strategies and partnership development

Qualifications & Experience

• Degree in Business Administration, Business Management, Finance & Accounting, Engineering or related field.
• Professional certifications in the above areas is an added advantage
• Minimum 5 years' experience in business management, preferably in the motor industry or fast-paced environment.
• Proven experience with ERP systems and other enterprise software.
• Strong track record of driving sales revenue, managing people, and processes in a dynamic, high-volume environment.

• Develop and implement strategic plans for branch operations to achieve organizational goals.
• Provide leadership, guidance, and support to remote branch managers and their teams.
• Oversee branch performance monitoring, analyzing key metrics and identifying areas for improvement.
• Ensure consistent implementation of operational policies and procedures across all branches.
• Drive customer service excellence and sales performance within the branch network.
• Identify and address operational challenges and implement effective solutions.
• Collaborate with cross-functional teams to ensure alignment with company objectives.
• Develop and manage budgets for branch operations, ensuring cost-effectiveness.
• Foster a culture of high performance, continuous improvement, and employee development.
• Report on branch network performance and strategic initiatives to senior management.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 7 years of experience in management, with a significant portion in overseeing multiple branches or operational units.
• Proven experience in developing and implementing operational strategies.
• Strong leadership, coaching, and team development skills.
• Excellent understanding of branch operations, sales, and customer service principles.
• Proficiency in using management software and virtual collaboration tools.
• Strong analytical and problem-solving capabilities.
• Excellent communication and interpersonal skills.
• Ability to manage and motivate remote teams effectively.
• Demonstrated ability to drive performance and achieve targets.

Company Description

City Eye Hospital is a social venture headquartered in Nairobi, committed to providing quality and affordable eye care. Our primary goal is to eliminate preventable blindness in the East African region by improving accessibility to eye care, both in terms of location and cost. We have supported more than 80,000 people with free health services, performed over 4,000 cataract surgeries, and delivered more than 6,000 early interventions to those at risk of blindness.

Core Responsibilities

Operations Management

• Act as the custodian of the Hospital performance reports
• Approval of day to day matters such as petty cash, waiver sheets, purchase orders, requisitions
• Collaborate with the COO in the implementation and monitoring of effective policies, protocols, and work instructions for the hospital unit's operations.
• Partner with the COO in the measurement of effectiveness of all internal processes in line with the organization policies and standard operating procedures.
• Ensure that all relevant licenses required to run the facility are procured and displayed as per the requirements of relevant legislative provisions.
• Provide timely, accurate and complete reports to the COO on the operating condition of the facility.
• Satisfying stakeholder expectations and proactively seeking to foster relationships that are beneficial to both the company and the stakeholders.

Planning and Development

• Implementing strategies for patient growth.
• Interpret and report on trends in the hospital performance through analysis of key data, and use this for data driven decision making.
• Provide feedback to the Branch Doctor In- Charge and the COO on company policies and procedures, and constantly look out for potential changes which could improve operational efficiency or reduce costs within the facility assigned.

What you bring

Knowledge and Skills Required

• Bachelor's Degree or higher in a business-related field (preferably accounting)
• Professional qualifications shall be an added advantage.
• 5 years' experience in a similar and middle management role.
• Ability to work effectively both independently and as part of a team.
• Experience in healthcare is a strong advantage

Desirable Competencies and culture fit

• Data driven decision-maker, persuasive communicator, stakeholder management, and creative problem-solving.
• Ethical and transparent individual who embodies: Faith-Inspired Service, Respect for People and Excellence in execution

Advertisement for position of Branch Manager

Position Title: Branch Manager

Reports to: Operations Officer

Work Location: Branch

Branch Manager - BM

Yehu seeks to attract and retain talented, creative and innovative team players in the role of BM, who is a strategic thinker with strong execution skills, a passion for customer empowerment, and a commitment to sustainable business growth and risk management. The BM will be reporting to the Operations Officer and will be responsible for leading business strategy implementation in the assigned operational unit (Branch), maintaining alignment with the annual plan for revenue growth, operational efficiency, client satisfaction, and compliance with regulatory and institutional policies. The BM will also oversee team performance, drive continuous improvement initiatives to elevate service delivery and support the development of team members and foster a culture of professionalism, accountability, and excellence.

1. Key Specific Responsibilities

1.1 Branch Strategy

• Analyze emerging customer preferences and develop innovative marketing and selling strategies tailored to segmented clientele.

• Foster proactiveness in staff engagement on customer issues, promoting high interactivity, approachability, and energy at centers.

• Lead identification of market opportunities, empowering staff to assess macro-economic factors and prioritize sectors for funding.

1.2 Branch Portfolio Management & Customer Experience

• Monitor daily portfolio performance and institute qualitative measures within policy and regulatory provisions.

• Create an environment enabling transfer of professional capabilities to and between staff in demonstrating financial literacy, service value, and cost comparisons to enhance business performance without compromising quality.

• Act as a role model in delivering outstanding customer journeys, monitoring expectations across the credit cycle (mobilization, appraisals, disbursements, collections) to ensure reliability and minimize costs like delays or inaccurate information.

1.3 Branch Financial Management & Affordability of Services

• Ensure proficiency in loan appraisal processes for quality loans, minimizing cross-guarantees and enforcing center management curricula.

• Lead execution of initiatives considering long-term costs and champion cost-effective practices through staff capacity building and field visits.

1.4 Business Leadership & Employee Value Proposition

• Deploy our employee value proposition framework to build inspiration, motivation and commitment.

• Provide leadership and clarification in execution of adopted customer practices and foster a culture of quick turnaround through process ownership and expediency.

1.5 Performance Management Process & Support, Empowerment, and Accountability

• Deploy performance management tools to identify challenges and empower staff for sustainable performance.

• Evaluate staff performance using designated tools with continuous feedback, goal tracking, to get a comprehensive evaluation of staff productivity that supports targeted development and performance improvement.

• Manage staff leaves for business continuity.

1.6 Innovation, Change Management, Creativity & Risk Management and Controls

• Maintain a preventive, risk-averse orientation: Assess controls across the value chain, empower policy adherence, and use tools to detect deviations.

• Execute and recommend initiatives to mitigate risks like defaults, inefficiencies, or reputation exposure. 1.7 Public Relations and Communication

• Cultivate an environment promoting participation and expedient issue resolution.

• Establish collaborative platforms to enhance visibility and goodwill with clients and communities.

• Represent the institution in community engagement, and other external forums as approved.

• Manage client feedback and ensure service standards are consistently met.

2. Key Qualifications

2.1 Financial management
– A strong understanding of financial concepts and principles, including financial statements, cash flow management, credit analysis, and risk assessment.

2.2 Analytical Skills
– The ability to analyze financial data, identify trends, and make data-driven decisions and to assess creditworthiness, evaluate financial performance, and identify potential risks.

2.3 Mentorship skills
– Strong leadership qualities to inspire and motivate teams, delegate tasks, provide guidance, and foster a positive work environment.

2.4 Strategic Planning/Macro environmental analysis
– Setting strategic objectives, analyzing market trends, identifying growth opportunities, and developing strategies to expand operations.

2.5 Risk Management
– Identifying, assessing, and mitigating risks, implementing effective internal controls, and ensuring compliance with regulatory requirements.

2.6 Effective Communication
– Able to cascade organizational goals, strategies, and expectations, as well as advocate for the needs of branch and staff to management and build strong relationships with clients, colleagues, and external stakeholders.

2.7 Reporting and presentation skills and writing skill
– Proficiently gathering relevant data, conducting insightful analyses, and effectively convey findings in clear, well-structured reports and presentations, to support informed decision-making, drive process improvements, and ensure efficient and transparent communication across the organization.

3. Behavioral Competencies

3.1 Result-orientation
– Understands the bigger picture and appreciates being measured and applying objective criteria to assess customers to mitigate risks and enhance excellent customer experience.

3.2 Exemplary ethical behavior and commitment to upholding strong moral values and principles.

3.3 A track record of honesty, integrity, and accountability in professional interactions

3.4 Decisive and Independent
– Ability to operate with autonomy, consult and clarify where necessary and make informed decisions.

3.5 Interpersonal Skills
– Good with people in bad and good times, but firm and fair.

3.6 Negotiation Skills
– Must be a hard negotiator, with excellent professional persuasive approaches.

3.7 Communication Skills
– Excellent written and verbal communication skills, report/proposal writing skills and presentation skills.

3.8 Job execution
- Ability to work under pressure and self-driven with minimal administrative support.

1. Job Specifications: Academic & Professional Qualifications

a)
A bachelor's degree in a relevant field such as Business Administration, Finance, Economics, or a related discipline.

b)
At least 5-7 years of progressive experience in microfinance, banking, or financial services.

c)
Prior experience in managing teams, including supervising branch managers or similar roles.

5. What we offer

a)
Competitive compensation package with fixed/variable pay, performance-based increments, medical allowances, access to personal development facilities.

b)
A supportive, values-driven culture with training, mentorship, and career growth opportunities.

c)
Opportunity to make a tangible impact on underserved communities while advancing in a growing institution.

HOW TO APPLY

Visit our careers page at by 24th October 2025 to apply.

Only shortlisted candidates will be contacted.

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal:
Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary

• To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience, and achievement of Operational & Controls rigor excellence in branches.
• Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.
• Drive implementation of business and service strategies, deliver Retail and Business Banking performance and growth targets in the branch.
• Maintain a high level of bank standards and management controls to achieve operational & Control rigor excellence, through strict adherence to operations and compliance policies and guidelines
• Establish a high-performance culture amongst the branch team.

Job Description
Key Accountabilities (Duties & Responsibilities)
Business Growth – Time Split 60%

• Implement business strategic initiatives and create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation, and Returns.
• Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.
• Manage branch portfolio risks in line with the bank's portfolio appetite.
• In conjunction with the regional manager and product development, conduct product reviews and product development through constant feedback from the market.
• Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, and Lead generation team to maximize cross-selling opportunities.
• Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives, and changes in policy by regulators.
• Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.
• Harness existing staff potential and create new competencies in order to achieve competitive advantage.
• Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals, and acquisitions. Support will include achieving branch sales targets as well as participating in and leading sales activations.
• Establish firm relationships with the Top 200 clients and business influencers in the local area.
• Provide regular feedback to the staff (individual/corporate) on performance (Sales, NPS, etc).
• Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at the branch level.
• Ensure proper controls, processes & procedures are always adhered to as per the laid down Absa bank policies.
• At all times, ensure the branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batch on the core banking system.
• The Branch must maintain the look and feel as per the Absa bank standards.
• Ensure that Absa Bank's policies are always adhered to when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is always observed.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.

• In conjunction with the Branch Operation Lead - BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:

• Branch expenditure.

• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel etc.
• Staff costs

• Sundry losses

• Ensure compliance with operational, Security, controls, and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.

• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
• Ensure that relevant approvals for all transactions are always sorted as guided in the laid down policies.

Internal Controls, Governance, Processes & Procedures – Time split 15%

• Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies through the BOL.
• At all times, through the BOL, ensure the branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date etc.
• Ensure that Absa Bank's policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.

• Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:

• Branch expenditure.

• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel etc.
• Staff costs

• Sundry losses

• Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.

• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
• Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.
• Ensure all fees and commissions due to the bank are collected.
• Drive quality sales through actioning of unfunded accounts, uncollected credit cards, and delinquency.
• Ensure Data privacy policies are adhered to at the branch at all times.

Customer Experience: Time split 15%

• The Branch must maintain the look and feel as per the Absa bank standards.
• Ensure excellent customer experience is always maintained.
• Ensure set TAT is achieved at all times.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT in response to customer queries by phone, email, or by letters is strictly adhered to.
• Ensure customer data is up to date.
• Ensure branch NPS scores are maintained as per the set standards.
• Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
• Provide leadership around customer experience at the branch.
• Monitor the counter service to ensure customers are served within the acceptable waiting time.

Capacity Building & People Management: Time Split 10%

• Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations, and effective succession opportunities to ensure maximum productivity.
• Help in resource planning, setting performance objectives and measures of success for direct reports, and providing regular feedback on performance.
• Provide leadership by constantly offering training and guidance on the colleague's expectations. Adequate coaching and mentoring of branch staff.
• Effectively manage, mobilize, and coordinate branch resources (Staff, equipment, safe environment etc.) to achieve common goals.
• Ensure the assigned e-learning and internal training activities for self and direct reports is undertaken within set timelines.
• Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff
• Manage performance/disciplinary issues/grievances for branch staff
• Management of leave/sickness

Role/person specification
Qualification

• University degree in a relevant disciplines, post graduate qualifications will be an added advantage.

Preferred Experience
At least 5 years Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance.

Knowledge And Skills

• Business understanding and management experience of Retail / Consumer and Business Segments
• Working knowledge of Branch Operations and Controls
• Demonstrable experience in Customer Service management including complaint management / resolution.
• Hands on experience of sales management including leading Direct Sales teams.
• People management experience of big teams
• In-depth knowledge of banking products, strategies, and structures in Retail,
• Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments.
• Good working knowledge of people policies and procedures
• Thorough understanding of the banking industry practices and regulations.
• Well informed on general economic, political, and business environment.
• Up to date knowledge of competitor and market activity in local area
• In-depth understanding of core banking operating IT systems e.g., Flexicube.

Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Application deadline: September 16, 2025.
Education
Bachelor`s Degrees and Advanced Diplomas: Accounting, National Diplomas and Advanced Certificates: Accounting (Required)