9 jobs in Mwananchi Credit Limited

Mwananchi Credit is seeking a dynamic and innovative Communications and PR Specialist to join our Digital Marketing team. This role will be key in shaping and maintaining our brand image, enhancing our corporate reputation, and strengthening engagement with both internal and external stakeholders.

The ideal candidate will be responsible for developing and executing communication strategies, managing media relations, driving PR campaigns, overseeing content creation, and ensuring consistent messaging across all platforms. The role also requires expertise in internal communications, crisis management, event coordination, and positioning Mwananchi Credit as a trusted thought leader in the financial services sector.

Key Responsibilities:

• Develop and implement a comprehensive communications strategy to enhance brand image and positioning.
• Draft, edit, and distribute press releases, speeches, newsletters, and corporate statements.
• Build and maintain strong media relationships, manage press events, and monitor media coverage.
• Oversee PR campaigns, address misinformation, and proactively manage company reputation.
• Collaborate with the digital marketing team to align online content with PR goals and oversee social media communications.
• Facilitate clear internal communications, support HR in employee engagement initiatives, and organize staff events.
• Support stakeholder engagement by preparing materials for forums, CSR activities, and sponsorship events.
• Track PR campaign performance, measure ROI, and monitor industry trends.
• Develop and execute crisis communication plans, acting as first contact during reputation-sensitive situations.
• Plan and manage corporate events, launches, press briefings, and CSR activities.

Qualifications, Skills & Experience:

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or related field.
• Minimum of 3 years' experience in corporate communications, PR, or media relations (financial sector experience is an advantage).
• Exceptional writing, editing, and content creation skills.
• Strong verbal communication and presentation skills.
• Proven ability to build and maintain media and stakeholder relationships.
• Proficiency in digital communication tools, social media management, and monitoring platforms.
• Knowledge of crisis communication strategies and handling sensitive company information.
• Strong creativity, organizational, and project management skills.
• Ability to work under pressure, meet deadlines, and collaborate effectively in a team environment.

The Legal Officer is responsible for providing expert legal services to support business and ensure operations are carried out in accordance with the laid down company policies and procedures, regulatory guidelines and are within legal framework.

Essential Duties & Responsibilities include but not limited to the following:

• Provide legal advice and interpretation to on issues relating to the operations, procedures and policies governing the general business of the organization to ensure compliance with the law.
• Drafting and reviewing agreements, legal documents, Memorandums of Understanding and other collateral securities relating to MCL's business
• Perusing, drafting, renewing, reviewing and editing of loan documents and loan files where and when necessary.
• Providing general legal advice on legal recovery processes and drafting the necessary notices for example demand notices, default notices, recall notices, etc. Participate in recovery of written off and bad loans.
• Work in liaison with external law firms, ensure due diligence is conducted on individual borrowers, companies, organizations, associations, partnerships and loan securities pledged by clients.
• Providing advice on litigation matters and monitor assignments with external lawyers. Routinely appear in courts of law with external lawyers and any other fora and design appropriate litigation strategies to monitor the progress of litigation matters.
• Preparing release letters for securities after completion of the loans and ensure release of security where applicable.
• Performing any other duties as may be assigned by management from time to time.

Qualification, Knowledge and Experience:

• Bachelor's Degree in Law from a recognized Institution, Post Graduate Diploma in Law from the Kenya School of Law
• At least 4 years' experience in a legal department of a busy organization, financial services, with sound exposure to credit or lending and debt recovery.
• Advocate of the High Court of Kenya of at least 2 years' post-admission.
• Certified Public Secretary of Kenya CPS (K) is an added advantage
• Membership in the Law Society of Kenya.
• Proficiency with MS Office suite packages as well as good IT skills and knowledge are essential

Key Competencies

• Proficient negotiation and mediation skills
• Innovative thinking ability with strong analytical skills
• Exceptional communication skills, organizational and report writing skills.
• Strong interpersonal skills with ability to build supportive relationships with everyone across the firm.
• Able to multi-task, manage time effectively and keep calm under pressure.
• Maintains the highest professional standards.

How to Apply

Interested candidates should submit their application through our careers page and detailed CV by 20th September 2025.

About the Job

Mwananchi Credit Limited is seeking a dynamic and results-driven 
Talent Acquisition Specialist
 to join it's growing team. The ideal candidate will be responsible for sourcing, engaging, and hiring top talent while ensuring a seamless recruitment experience for both candidates and hiring managers.

Key ResponsibilitiesTalent Sourcing & Acquisition:

• Utilize multiple sourcing strategies (job boards, social media, networking, and referrals) to build a strong talent pipeline.
• Proactively source and engage potential candidates, particularly through LinkedIn.
• Maintain an updated database of potential candidates and optimize sourcing channels for efficiency.

Screening & Interviewing:

• Conduct initial screenings to assess candidates' skills, experience, and cultural fit.
• Schedule and coordinate interviews, ensuring a smooth recruitment process.
• Develop and ask targeted technical and behavioral questions for roles in software development, network administration, cloud computing, and data analysis.

Collaboration with Hiring Managers:

• Partner with department heads to understand hiring needs and job requirements.
• Assist in defining job competencies and crafting clear job descriptions.
• Provide market insights, including salary benchmarks and candidate availability.

Candidate Experience:

• Ensure a positive candidate experience by maintaining clear communication and timely feedback.
• Manage candidate expectations throughout the hiring process, from initial contact to offer negotiation and onboarding.
• Build strong candidate relationships to enhance employer branding and future referrals.

Offer & Negotiation Process:

• Prepare and present job offers, handling all aspects of negotiation.
• Collaborate with HR and hiring managers to finalize competitive compensation packages.
• Educate candidates on company benefits, culture, and growth opportunities.

Recruitment Process Improvement:

• Continuously analyze and refine recruitment strategies to improve efficiency and hiring quality.
• Recommend best practices, including automation tools and ATS enhancements.
• Track key recruitment metrics (e.g., time-to-fill, source of hire, quality of hire) and provide data-driven insights.

Employer Branding & Networking:

• Enhance Mwananchi Credit Limited's employer brand across professional and social media platforms.
• Represent the company at job fairs, conferences, and networking events.
• Build partnerships with universities, coding bootcamps, and industry organizations to create a talent pipeline.

Key QualificationsEducation & Experience:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 4+ years of recruitment experience, preferably in banking, insurance, or finance.
• Proven ability to source, screen, and hire top talent.

Technical Skills:

• Proficiency in Applicant Tracking Systems (ATS).
• Experience with LinkedIn Recruiter and other sourcing tools.

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong organizational abilities to manage multiple roles simultaneously.
• Problem-solving mindset with a proactive approach.

Preferred Qualifications:

• Professional certifications in recruitment (e.g., CIR, LinkedIn Certified Professional Recruiter, Talent Acquisition Specialist).
• Experience managing high-volume recruitment.
• Strong analytical skills to track and optimize recruitment metrics.

How to Apply

Interested candidates should submit their 
CV
clearly detailing their experience and suitability for the role 
on or before 10th October 2025

We are seeking an experienced and strategic Head of Branch Operations to oversee and

enhance the daily operations of all our branches, ensuring efficiency, cost management, and

high performance across the network. This role requires a results-driven leader with extensive

experience in operational management, process optimization, and large team leadership.

Key Responsibilities

• Oversee Daily Operations and Processes: Provide leadership and direction for
• day-to-day operations across all branches to ensure smooth, efficient, and effective
• service delivery.
• Drive Efficiency and Manage Costs: Identify and implement opportunities to streamline
• branch processes, optimize resource utilization, and manage operational costs
• effectively.
• Implement Policies and SOPs: Develop, roll out, and enforce operational policies and
• standard operating procedures to maintain consistency, compliance, and high-quality
• standards across all branches.
• Monitor Branch and Department Performance: Track, evaluate, and report on
• performance metrics to ensure branches achieve their targets while upholding
• operational excellence.

Must-Have Qualifications

• Master's degree in Operations Management, Finance, Business Administration, or a
• related field.
• Minimum of 10 years' experience in senior operations roles, with proven success in
• managing multi-branch operations.
• Strong track record in process optimization, policy implementation, and cost
• management.
• Demonstrated ability to lead and motivate large, diverse teams across multiple locations.
• Excellent analytical, decision-making, and problem-solving skills.
• High level of integrity, professionalism, and organizational awareness.

ResponsibilitiesPortfolio Monitoring & Risk Control

• Monitor overdue loan accounts and flag early warning
• Track
  PAR (Portfolio at Risk)
  across different aging categories g Watch, Substandard, Doubtful and loss
• Ensure accurate recovery records and timely updates in the

Supervision & Team Support

• Assist the Head of Collections & Recovery in supervising recovery officers, investigators, and external agents.
• Provide field support in difficult recovery
• Train and mentor junior staff on collection strategies, customer handling, and

Debt Recovery & Negotiation

• Oversee day-to-day recovery operations, ensuring adherence to
• Engage directly with delinquent clients through calls, visits, and
• Negotiate repayment plans, restructuring, or settlements where
• Escalate cases to
  legal or external agencies
  when

Reporting & Compliance

• Prepare
  daily, weekly, and monthly recovery reports
  for
• Track recovery KPIs (recovery rate, PAR reduction, write-offs, CRB listings, ).
• Ensure compliance with internal policies, legal frameworks, and regulatory
• Liaise with legal, credit, and risk departments on recovery-related

Strategy & Process Improvement

• Recommend new recovery strategies (digital collections, incentives, penalties).
• Support in developing policies to reduce delinquency and improve collection
• Contribute to process automation (dashboards, MIS, reminders).

Qualifications & SkillsEducational Background

• Bachelor's degree in Finance, Business Administration, Accounting, Banking, or related
• Professional certifications in credit management, debt recovery, or risk management are an added advantage.

Experience

• 3–5 years' experience in credit recovery/collections within a financial
• Proven track record in
  debt recovery, portfolio monitoring, and team coordination
  .
• Experience handling
  legal recovery processes
  (court, collateral realization).

Technical Skills

• Proficiency in loan management systems & MS Office (Excel, Word, PowerPoint).
• Strong reporting and analytical skills (dashboard preparation, data interpretation).
• Familiarity with
  regulatory guidelines
  on collections and

Soft Skills

• Excellent negotiation and conflict resolution
• Strong communication (written & verbal) and customer
• Leadership qualities with ability to supervise and motivate a
• Integrity, resilience, and ability to work under

Overview

Mwananchi Credit is seeking an ambitious and dynamic 
Head of Business Development And Strategy
 to spearhead growth initiatives and drive the company's expansion. The successful candidate will be responsible for identifying opportunities, building strategic partnerships, enhancing customer acquisition strategies, and ensuring sustainable growth. This role requires a visionary leader with proven expertise in business development, market analysis, and customer-centric strategy implementation.

Key Responsibilities

• Conduct in-depth market research to identify trends and opportunities.
• Refine and improve product features in collaboration with stakeholders.
• Analyze product performance metrics and provide actionable insights.
• Develop and execute customer acquisition and retention strategies.
• Build and maintain strong strategic partnerships.
• Pursue new business opportunities that align with company objectives.
• Ensure high levels of customer satisfaction and loyalty.
• Provide leadership and mentorship to the business development team.

Qualifications & Requirements

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field (Master's degree is an added advantage).
• Minimum of 7–10 years' experience in business development, sales, or strategic growth roles, with at least 3 years in a leadership position.
• Strong track record of driving revenue growth and achieving business targets.
• Excellent analytical, negotiation, and communication skills.
• Demonstrated ability to build and manage partnerships across industries.
• Proven leadership and team management skills.
• Customer-focused mindset with strong problem-solving abilities.
• Familiarity with the financial services sector will be a distinct advantage.

Application Process

Interested candidates are encouraged to send their updated CV and application letter to

 before the deadline.

Deadline: 30th September 2025 at 5:00 PM

Only shortlisted candidates will be contacted.

Mwananchi Credit Limited is a leading financial services provider committed to delivering innovative credit solutions to Kenyans. We specialize in providing accessible and affordable financial products tailored to meet our clients across private and public sectors.

Position Overview

We are seeking dynamic and experienced Product Managers to spearhead our Logbook loan Product. The successful candidate will be responsible for driving product growth, ensuring compliance with regulations, and delivering exceptional customer experiences while maintaining a competitive edge in the market.

Key Responsibilities

• Lead the design, development, and management of logbook loan products
• Conduct market research to identify trends, opportunities, and competitive positioning
• Analyze customer data to inform product strategy and segment markets effectively
• Manage and monitor product performance metrics, driving continuous improvement
• Collaborate with cross-functional teams to deliver innovative product solutions
• Manage product performance metrics and drive continuous improvement
• Develop and execute strategies to increase market penetration and customer retention
• Train and support internal teams to effectively promote and manage logbook products

Required Qualifications

Education:

• Bachelor's degree in Business Administration, Finance, Economics, or related field

Experience:

Minimum 4 years of relevant experience in:

• Financial services industry
• Product management and development
• Government relations or public sector engagement
• Check-off loan systems and processes

Additional Requirements:

• Strong analytical and problem-solving skills with proficiency in financial modeling
• Proven leadership and team management experience
• Excellent communication and stakeholder engagement skills
• Knowledge of financial regulations and compliance requirements
• Results-driven with a proven track record of meeting and exceeding targets

What We Offer

• Competitive salary and performance-based incentives
• Professional development opportunities
• Dynamic and collaborative work environment

How to Apply

Interested candidates should submit their application through our careers page and detailed CV by 20th September 2025.

About Mwananchi Credit Limited

Mwananchi Credit Limited is Kenya's leading microfinance institution, committed to empowering individuals and businesses through innovative financial solutions. With a strong presence across the country, we pride ourselves on offering accessible credit services while upholding professionalism, integrity, and customer satisfaction. As we continue to grow, we are seeking talented professionals to join our dynamic team and contribute to our mission of transforming lives through financial inclusion.

Role Overview

The Human Resource Manager will be responsible for shaping HR policies, driving employee performance, and managing compensation and benefits. This role is central to ensuring compliance, fostering employee relations, and aligning HR strategy with the company's growth objectives. The HR Manager will also provide leadership and mentorship to the HR team, ensuring high standards of staff engagement, retention, and satisfaction.

Key Responsibilities

• Policy Development and Compliance
   – Formulate, review, and enforce HR policies and procedures in line with labor laws.
• Performance Management
   – Implement systems to track, evaluate, and enhance employee performance.
• Employee Relations
   – Foster a positive work culture by managing grievances and employee engagement.
• Compensation and Benefits Management
   – Oversee fair and competitive remuneration structures.
• Strategic HR Planning
   – Support workforce planning to meet organizational goals.
• HR Metrics and Reporting
   – Provide accurate data-driven insights to guide management decisions.

Qualifications

• Bachelor's degree in Human Resource Management, Business Administration, or a related field.
• Master's degree or MBA (preferred).
• Professional Certifications:
• Certified Human Resources Professional (CHRP).
• Senior Professional in Human Resources (SPHR) or SHRM Certification (preferred).
• 5–7 years of progressive HR experience, with at least 2 years in a managerial role.

Application Deadline

Application Deadline: 30th September 2025

If you are a results-driven HR professional with a passion for strategic people management, we invite you to apply and be part of our transformative journey.