13 jobs in Absa Group

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal:
Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary

• This role is predominantly mobile and hybrid in nature, supporting prestige clients across the country without being physically located in a branch. The role involves remote relationship management, virtual financial planning, and personalized on-site visits where applicable, leveraging digital tools and platforms for high-touch service delivery.
• Responsible for recruiting and maintaining a portfolio of 800 prestige clients, by selling a high-quality, relationship-oriented, financial planning service.
• Focus on achieving business growth, portfolio management, customer experience, internal controls, and capacity building through proactive client engagement and service excellence.
• Ensure client relationship is managed on a highly proactive and ongoing basis over an extended period.
• Remote servicing with periodic physical client visits and regional team engagements.

Job Description
Sales Performance 35%

• Collaborate with other business functions to devise and execute sales initiatives, maximizing cross-selling and enhancing customer profiling opportunities in the prestige segment.
• Rigorously execute campaigns when required, in collaboration with the Branch Manager and the business to grow prestige segment
• Collaborate with colleagues in the Branch Network, Contact Centre, and Regional Business Teams to identify and engage prospective clients across the country.
• Leverage digital channels and virtual platforms to drive customer acquisition, engagement, and onboarding.
• Develop territory-specific growth strategies tailored to regional trends and remote client needs.
• Focus on new to bank and cross-selling to existing customers to drive growth within the segment.
• Vigilantly monitor personal performance daily to surpass the targets set for new and existing clients and take decisive action to rectify any performance deficiencies.
• Proactively seek out new prestigious clients within and outside the bank's customer base to drive client acquisition.
• Attain a comprehensive understanding of all Retail and Business Banking products to cater to customer needs effectively.
• Devise and execute sales strategies tailored to the requirements of emerging affluent clients, ensuring consistent achievement of individual sales targets.
• Ensure prompt funding of high-quality sales and new accounts within your portfolio at customer onboarding.
• Drive business targets by strictly adhering to turnaround time and delivering service to the highest standards.
• Actively champion Forex products and services among emerging affluent clients to contribute significantly to overall Forex revenue targets.
• Deliver personalized Forex solutions that address clients' international transaction needs, providing them with competitive and comprehensive offerings.

Portfolio Management & Growth 30%

• Maintain and deepen relationships with emerging affluent clients, ensuring ongoing client satisfaction and long-term engagement.
• Cross-sell relevant banking products and services, ensuring clients' financial needs are fully addressed.
• Continuously conduct market intelligence to identify new markets, customer trends, new government/directives and changes in policy by regulators.
• Conduct regular reviews and provide tailored financial advice that aligns with the clients' evolving needs and financial goals.
• Engage clients in discussions about their financial objectives and offer solutions that promote portfolio growth and client loyalty.
• Focus on growing the portfolio's liabilities (deposits and investments) by encouraging clients to increase their holdings with the bank.
• Promote asset growth through targeted lending products and other financial services, ensuring clients are aware of and utilize the bank's offerings.
• Deliver sales through excellent service, ensuring that every client interaction is an opportunity to enhance the relationship and grow the portfolio.

Should not close an existing account in your Branch/domiciled in another Branch with a view of re-opening a similar account.

• Grow Product Per Customer

Net Active Customer Growth 5%

• Ensure growth of active customers within the portfolio
• To drive customer engagement, retention, and acquisition.
• Ensuring utilization of digital channels, personalized engagement, and retention efforts will ensure net customer growth.

Portfolio Net Promoter Score 10%

• Ensure high levels of client satisfaction by maintaining a strong focus on Net Promoter Score (NPS) for the individual portfolio.
• Utilize digital tools to deliver a seamless customer experience.
• Resolve client issues through remote support channels and coordinate with in-country service teams as needed.
• Manage service escalations from remote regions and ensure turnaround time is met regardless of client location.
• Collaborate with branch colleagues to ensure that service standards are met, and clients are satisfied across all touchpoints.
• Ensure excellent customer experience is always maintained.
• Address client queries and complaints promptly, ensuring timely resolution and communication.
• Ensure customer data is always up to date.
• Ensure SLA in account onboarding and loan processing is always achieved.
• As per the agreed SLA action client feedback to continually improve service delivery and strengthen client relationships.
• Proactively manage potential service issues before they escalate, ensuring a smooth and positive client experience.

Accuracy & Efficiency 5%

• To maintain high operational efficiency, avoid RTS-related claw backs
• Tighten controls on settlement issues, reducing process delays & inefficiencies.

Impairment Management 5%

• Manage portfolio risks in line with banks portfolio appetite.
• To Minimize impairments and manage customer defaults.
• To proactively monitor portfolio health to support Risk management

Customer On-Boarding Accuracy 2.5%

• Accuracy in capturing customer information in the core banking system when onboarding.
• Ensure new business is properly booked and all income due to the Bank in terms of charges, commissions, fees are collected as per current tariff.
• Cost management within the prestige portfolio.

Compliance Management 2.5%

• Adhere strictly to Absa Banks' policies and procedures, particularly concerning KYC, AML, and operational risk management.
• Ensure proper KYC conducted on accounts onboarded
• Ensure that the Absa bank's policies and procedures are always adhered to when handling different products.
• Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
• Effectively carry out branch snap checks as assigned by the assistant branch manager.
• Maintenance of client file and documentation for all applications.

Training 2.5%

• Participate actively in personal and professional development, completing all mandatory training on time and ensuring no overdue training sessions.
• Work closely with branch management to create a collaborative and productive work environment.
• Contribute to the development of a strong team by sharing knowledge, mentoring peers, and participating in team-building activities.
• Participate in regular virtual training sessions and knowledge-sharing forums with colleagues across the country.
• Leverage digital platforms for peer learning and regional collaboration.
• Ensure the assigned e-learning and internal training activities for self and direct reports undertaken within set timelines.
• Determine and manage Training Needs Analysis and own succession planning.
• Manage your own leave by working closely with your Line Manager

Leave Management 2.5%

• Manage personal leave in a way that ensures continuity of client service, coordinating with colleagues to cover responsibilities during absences.
• To ensure that the wellness & individual growth drive is upheld.

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal:
Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
The Data Analyst is responsible for developing and implementing data-driven strategies to support the company's business objectives. This includes analyzing large datasets to uncover trends, predict risks, and inform decisions related to pricing, underwriting, claims, and customer behavior, overall sections/business performance. The role ensures the company leverages its data assets to improve profitability, efficiency, and customer satisfaction.

Job Description
Accountability

• Assisting the departments/business in analyzing data and metrics to identify trends that are useful in decision making.
• Assisting in all phases of project work, including problem identification, formulation, model development, and deployment.
• Analyse source data and data flows, working with structured and unstructured data to determine trends and assist in better decision-making.
• Support in the development and enhancements of Macros in configuring data sets to specified or standard reporting templates for aggregation from multi systems.
• Build and maintain statistical models to forecast trends, assess risk, and optimize pricing and underwriting decisions. This may involve using techniques such as regression analysis, machine learning, and time-series forecasting.
• Analysing business performance and ensure alignment with the organization's long-term vision and strategic objectives.
• Collaborate with departments like underwriting, claims, and sales to identify areas for improvement and implement data-driven solutions to enhance operational efficiency.
• Conduct comprehensive analysis of policy, claims, and sales data to provide actionable insights. Develop and maintain dashboards, reports, and data visualizations to track key performance indicators (KPIs) and present findings to senior management.
• Business Case Support: Contribute to the development of business cases for proposed projects.
• Manipulate high-volume, high-dimensionality data from varying sources to expose and highlight patterns, anomalies, relationships, and trends
• Apply AI and Machine Learning technology to solve complex, business problems
• Analyze and visualize diverse sources of data, interpret results in a business context, and report results clearly and concisely
• Communicate and present analytical models to the department management
• Work collaboratively with different business partners and be able to present results in a clear and concise manner.
• Design, develop, and implement state-of-the-art AI techniques; reproduce and apply existing algorithms/methods/models for financial applications.
• Innovate and advance AI techniques; evaluate and improve AI algorithms/methods/models currently used.
• Assist with developing and deploying AI educational workshops/seminar series for the staff to accelerate AI adoption.

Accountability: People & Culture

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization's objectives.

Accountability : Risk Management

• Compliance: Stay updated with insurance regulations and best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.
• Drive a culture of proactive compliance in the function.

Education And Qualifications Required (Essential)

• Bachelor's degree in Computer Science, Data Science, Engineering, Actuarial, Statistics, Economics, Mathematics, Business or other relevant qualifications.
• Diploma in Insurance/relevant Insurance professional Qualification will be an added advantage.
• Analytical Skills
• Machine Learning (ML)
• Artificial Intelligence (AI)
• Scalable Computing.
• 2-3 years relevant experience
• Have experience in operating in complex business environments and/or regulated sectors and have the personal qualities to develop strong stakeholder relationships

Technical Skills

• Programming Languages: Proficiency in Python or R for data manipulation, statistical analysis, and modeling.
• Database Management: Strong skills in SQL for querying and managing large datasets.
• Business Intelligence Tools: Experience with data visualization and dashboard tools.
• Statistical Software: Familiarity with statistical software (e.g., SAS, SPSS).

Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal:
Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To provide excellent customer experience, deliver exceptional branch business growth and profitability. To observe compliance & control requirements, keeping high level of bank standards.

Job Description
Key accountabilities/Deliverables/Outcomes
Business Growth: Time split 60%

• Understand and implement business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.
• Have a clear understanding of all Retail and Business Banking products that could satisfy customer needs.
• Manage portfolio risks in line with banks' portfolio appetite.
• Collaborate in the development and implementation of sales initiatives with other business functions i.e., Direct sales team, Asset Finance, CIB, Bancassurance to maximize cross-selling and better customer profiling opportunities.
• In conjunction with the branch manager, Industry heads, and products, conduct product reviews and development through constant feedback from the market.
• Continuously conduct market intelligence to identify new markets, customer trends, new government /directives, and changes in policy by regulators.
• Contribute to the development of branch sales strategy.
• Plan and coordinate any marketing approaches for new business and actively develop existing relationships.
• Actively seek to grow own portfolio and cross-sell to ensure delivery of set Targets.
• Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution as per the set standards.
• Ensure quality sales and new to-bank accounts within your portfolio are promptly funded at customer onboarding.
• Continuously monitor own performance against targets agreed on, daily for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.
• Operationalize campaigns as required with the Branch Manager and the business.
• Always ensure excellent customer experience
• Drive business targets through strict TAT observance and high-level service delivery standards.
• Should not advise an existing customer to open a similar account in their respective Branches with a view of moving funds between the accounts.
• Should not close an existing account in your Branch/domiciled in another Branch with a view to re-opening a similar account.
• Accounts re-streaming should be carried out in line with the Banks policy.
• Together with BM, create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Bank's overall strategy- Growth, Transformation, and Returns.

Internal Controls & Risk Management: Time split 10%

• Ensure that Absa bank¦s policies and procedures are always adhered to when handling different products.
• Ensure adherence to all KYC & AML Processes regarding new and existing business and that proper documentation is in place.
• Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
• Manage costs within your area of operation.
• Effectively carry out branch snap checks as assigned by the assistant branch manager.
• Ensure the new business is properly booked and all income due to the Bank in terms of charges, commissions, and fees are collected as per the current tariff.
• Accurate customer information is captured in the core banking system.

Customer Experience: Time split 20%

• Ensure excellent customer experience is always maintained.
• Ensure set TAT in account onboarding and loan processing is always achieved.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT in response to customer queries by phone, email, or letters is strictly adhered to.
• Ensure customer data is always up to date
• Ensure branch NPS scores are maintained as per the set standards
• In conjunction with the Branch Manager, co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements
• Monitor service to ensure customers are served within acceptable waiting time having a work plan for both peak and off-peak periods.

Capacity Building & People Management: Time split 10%

• In conjunction with the Branch Manager, Assistant Branch Manager and other branch colleagues create a conducive work environment, teamwork, and effective succession opportunities to ensure maximum productivity.
• Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
• Determine and manage Training Needs Analysis and own succession planning.
• Manage your own leave by working closely with your Line Manager

Role/person specification
Qualification

• Business related degree

Experience

• Familiarity with various banking products and services, such as checking accounts, savings accounts, loans, and credit cards.
• A solid track record of achieving sales targets, & the ability to drive sales and deliver excellent sales target set by the bank.

Knowledge And Skills

• High attention to detail & high sense of urgency.
• The need to be flexible and adaptable in order to meet the challenging demands of the job.
• Ability to work under pressure to very tight timescales whilst producing output of the highest quality.
• Ability to deal with and relate well with staff of all levels.
• High focus on internal customer service excellence.

Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

• Application Deadline – 25th September 2025***

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal:
Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To build and develop a high-performing Bancassurance sales team through embedding performance development and coaching. Ensure that the Bancassurance team member receives coaching and feedback in order to develop and achieve their maximum potential, meet and exceed sales targets.

Job Description
SUPERVISION OF BANCASSURANCE OFFICERS TIME SPLIT 30%
Act as enabler to the Bancassurance officers under supervision by providing them with the tools and information to optimize sales

Through delegation to the Bancassurance officers, achieve set annual sales targets. Monitor the performance of the Bancassurance officers on a daily, weekly, quarterly and annual basis and provide coaching and feedback on how to improve performance

Agree individual targets with the team members for the product mix agreed for Motor, Non motor and Medical insurance targets

Manage daily attendance levels within the team in compliance with the relevant HR policies, including the management and approval of leave within the team.

On a daily basis, monitor the movement of the Bancassurance officers to ensure that planned meetings or activities are being carried out in the field. Review and track call reports

Motivate staff and ensure they are recognized through the Absa Africa recognition schemes

Identify training needs of the team and arrange for these needs to be met through on-the-job coaching and formal training

Communicate a summary of the training needs to the Business Development Manager at least annually. Ensure that the planned learning interventions take place particularly for compulsory training

Sit for Lead Generator interviews based on shortlist provided by Business development Manager, HR and Resource Coordinator.

Induct new Bancassurance officers and ensure that they participate in formal induction as well as the compulsory compliance training courses

Sit for disciplinary hearings for misconduct or incapacity charges together with HR

Ensure that Bancassurance officers understand the compensation plans in place.

MANAGE BUSINESS PRODUCTION & MEET/EXCEED SALES TARGETS TIME SPLIT 40 %
Supervise product promotion campaign aspects by distributing material to Lead Generators. Cascade key messages, including training for products to staff members, including training on new application forms

Monitor sales performance on a daily, weekly and monthly basis and provide results to the Regional Sales Managers

BUSINESS EXPANSION TIME SPLIT 10 %
Work with Regional Sales Managers to unlock sales in companies through sales activations and financial trainings

Work with the sales teams and Regional Sales Managers to bring leads on new company sign ups

OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS TIME SPLIT 10 %
"Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role."

Ensure accuracy of each new account application, loan document, Absa card application and all other customer documents. Lead Generators are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.

Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.

Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.

Effective leave management of LGs in the team to manage branch costs

Effective management of reporting of LGs and prompt notification of any unexplained absences

Effective exit management

Effective management of performance records and use of LG Management tools to monitor performance and sales activities

CONTRIBUTE TO THE DEVELOPMENT OF THE TEAM TIME SPLIT 5 %
Share knowledge and experience with other Sales Managers in the team.

Provider cover for other Sales Managers in case of excessive workload or absence.

Share knowledge and experience and best practice with team members, Lead Generators and the broader business

Deputize for the Regional Sales Manager when required.

PERSONAL DEVELOPMENT TIME SPLIT 5 %
Agree annual performance objectives with the Regional Sales Manager, including specific sales targets.

Pursue continued improvement in personal development by participating in development programs and training.

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal:
Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
Job Summary / Purpose:

To build and develop a high-performing team through embedding performance development and coaching. Ensure that the team member receives coaching and feedback in order to develop and achieve their maximum potential, meet and exceed sales targets.

Job Description
Key accountabilities/Deliverables/Outcomes

SUPERVISION OF LA RIBA LEAD GENERATORS TIME SPLIT 40%

• Support and Enablement: Act as a key enabler to the La Riba Lead Generators by equipping them with Shari'ah-compliant tools, knowledge, and resources necessary to optimize Islamic banking sales in line with La Riba principles.
• Sales Target Achievement: Drive the achievement of annual La Riba sales targets through effective delegation and support of Lead Generators. Monitor their performance daily, weekly, quarterly, and annually, providing coaching and feedback aligned with Islamic banking values.
• Target Setting: Collaborate with team members to set individual targets for La Riba products, including Islamic assets, liabilities, and campaign-specific goals, ensuring alignment with Shari'ah-compliant offerings.
• Team Management: Oversee daily attendance and availability of the La Riba sales team in accordance with HR policies. Manage and approve leave requests while ensuring minimal disruption to field activities.
• Field Activity Oversight: Monitor the daily movements and field activities of Lead Generators to ensure planned customer engagements and outreach efforts are executed effectively and ethically.
• Motivation and Recognition: Foster a high-performance culture by motivating the team and recognizing achievements through Absa Bank PLC's recognition programs, while upholding La Riba values.
• Training and Development: Identify training needs specific to Islamic banking and arrange for appropriate interventions through on-the-job coaching and formal training programs.
• Training Communication: Provide a summary of training needs to the Regional Sales Managers annually, ensuring all mandatory and Shari'ah-compliant learning interventions are completed.
• Recruitment Support: Participate in interviews for La Riba Lead Generators based on shortlists provided by Regional Sales Managers, HR, and the Resource Coordinator, ensuring candidates align with Islamic banking principles.
• Onboarding and Induction: Oversee the onboarding of new Lead Generators, ensuring they complete formal induction and all mandatory compliance and Shari'ah training.
• Disciplinary Processes: Participate in disciplinary hearings for misconduct or incapacity in collaboration with HR, ensuring fairness and adherence to both HR and Islamic ethical standards.
• Compensation Understanding: Ensure all Lead Generators have a clear understanding of the La Riba compensation structure and how it aligns with performance and compliance.

SUPERVISION OF LA RIBA SALES ACTIVITIES TIME SPLIT 30
%

• Campaign Supervision and Product Promotion: Oversee La Riba product promotion campaigns by distributing Shari'ah-compliant marketing materials to Lead Generators. Cascade key product messages and ensure staff are trained on new products, including proper usage of updated application forms in line with Islamic banking standards.
• Sales Performance Monitoring: Track and analyze La Riba sales performance on a daily, weekly, and monthly basis. Share performance insights and reports with Regional Sales Managers, highlighting trends, opportunities, and areas for improvement within the Islamic banking portfolio.

BUSINESS EXPANSION TIME SPLIT 10
%

• Corporate Sales Activations and Financial Trainings: Collaborate with Regional Sales Managers to unlock La Riba sales opportunities within companies by organizing Shari'ah-compliant sales activations and delivering tailored financial literacy trainings that align with Islamic banking principles.
• Lead Generation for New Company Sign-ups: Partner with the sales teams and Regional Sales Managers to generate and convert leads for new company sign-ups, ensuring all engagements and offerings are in full compliance with La Riba's ethical and Shari'ah standards.

OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS TIME SPLIT 10
%
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role."

• Document Accuracy and Accountability: Ensure all new account applications, La Riba financing documents, La Riba card applications, and other customer documentation are accurately completed. Hold La Riba Lead Generators personally accountable for the accuracy and quality of all submitted documents, ensuring alignment with Shari'ah and regulatory standards.
• Operational Rigour: Achieve excellence in operational procedures and processes to maintain a "green" audit status. Personally uphold the highest standards of compliance and accuracy in all activities.
• Risk and Compliance Adherence: Comply fully with Absa's operational risk and rigour requirements, including Health & Safety, premises security, Know Your Customer (KYC), and Anti-Money Laundering (AML) regulations, with a focus on Shari'ah-compliant practices.
• Leave and Cost Management: Manage Lead Generators' leave effectively to control branch operational costs and ensure business continuity.
• Attendance and Absence Reporting: Monitor and report Lead Generators' attendance accurately, ensuring prompt notification and follow-up on any unexplained absences.
• Exit Management: Oversee smooth and compliant exit processes for departing Lead Generators, ensuring proper documentation and knowledge transfer.
• Performance Monitoring and Tools Utilization: Maintain accurate performance records and utilize La Riba Lead Generator Management tools to track sales activities, productivity, and development needs.

CONTRIBUTE TO THE DEVELOPMENT OF THE TEAM TIME SPLIT 5%

• Knowledge Sharing: Actively share La Riba-specific knowledge, experience, and best practices with fellow Sales Managers, Lead Generators, and the broader business to foster a culture of continuous learning and Shari'ah-compliant excellence.
• Team Support: Provide coverage and support for other Sales Managers during periods of high workload or absence, ensuring continuity in La Riba sales operations and team leadership.
• Leadership Development: Deputize for the Regional Sales Manager when required, demonstrating leadership capability and ensuring seamless execution of La Riba strategies and initiatives.

PERSONAL DEVELOPMENT TIME SPLIT 5%

• Performance Planning: Collaborate with the Regional Sales Manager to agree on annual performance objectives, including specific sales targets for La Riba products and services, aligned with Shari'ah-compliant growth strategies.
• Continuous Development: Commit to ongoing personal and professional growth by actively participating in development programs and training, with a focus on enhancing knowledge in Islamic banking, leadership, and sales excellence.

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal:
Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
Job Description
Strategy Analyst
Reports to: Head of Strategy
Job purpose:

• Assist in the development, implementation and tracking of corporate strategy.
• Responsible for analyzing and evaluating the bank's current strategic initiatives and identifying opportunities for improvement.
• Conducting market research, analyzing industry trends, and evaluating the competitive landscape to help inform the development of new strategic plans.

Key Accountabilities
Market Research and Analysis

• Conduct comprehensive research on the banking industry, including market trends, customer behaviors, and emerging technologies.
• Analyze competitive strategies, market positioning, and performance benchmarks to identify growth opportunities and potential risks.
• Generate reports and insights that help in shaping the bank's strategic direction and response to changing market dynamics.
• Monitor and analyze regulatory changes, compliance requirements, and government policies affecting the banking industry.
• Monitor global economic trends, interest rates, inflation, and other ma Utilize advanced data analytics tools to process and analyze large datasets for deriving meaningful insights, macroeconomic factors that influence the banking industry.

Strategic Planning and Development

• Assist in formulating the bank's strategic goals and objectives by providing data-driven insights.
• Collaborate with strategy teams to develop, refine, and operationalize strategic initiatives in line with organizational goals.
• Evaluate the feasibility and potential impact of proposed strategies, ensuring alignment with the bank's vision and mission.

Financial Modeling and Performance Evaluation

• Create financial models to evaluate the financial impact of different strategic options, including revenue projections, cost analysis, and investment appraisals.
• Monitor the performance of strategic initiatives, track key performance indicators (KPIs), and recommend adjustments to optimize outcomes and achieve set targets.
• Provide financial insights to support resource allocation and budgeting processes aligned with strategic goals.

Stakeholder Engagement and Communication

• Engage with internal stakeholders, including executive leadership and department heads, to gather inputs and perspectives that inform strategic planning.
• Communicate and present strategic recommendations to various stakeholders, ensuring a clear understanding of the rationale and expected outcomes.
• Represent the bank in industry forums and networking events, fostering partnerships and keeping abreast of industry developments.

Qualification & Experience

• A Business-related Degree from a recognized university.
• Exposure to Corporate business and strong relationship management skills

Knowledge & Skills

• Presentation skills
• Exposure to governance, control and risk management
• Proven ability to effectively work across teams
• Proficiency in creating Impactful Presentations
• Data Analysis and Modeling
• Financial Analysis and Forecasting
• Market Research Tools
• Application Deadline – 22nd October 2025***

Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal:
Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
This role leads a team of hybrid Sky Prestige Bankers across regions, ensuring consistent delivery of relationship-based financial advisory and service excellence.

• Responsible for performance management, portfolio oversight, pipeline coordination, and compliance adherence within the Sky Prestige team.
• Acts as the bridge between senior leadership and frontline teams to drive segment strategy, team capability, and business growth.
• Supports bankers in complex client matters, escalations, and execution of digital and remote servicing models.

Job Description
Sales Performance 35%

• Monitor and drive team-wide sales performance, ensuring the achievement of individual and collective targets.
• Review daily sales dashboards and coach underperforming bankers.
• Coordinate with Data Led Sales Team to allocate leads strategically across the Sky Prestige team.
• Champion execution of campaigns by assigning roles, reviewing outcomes, and reporting impact to the Head of Data Lead Sales.
• Collaborate with colleagues in the Branch Network, Contact Centre, and Regional Business Teams to identify and engage prospective clients across the country.
• Leverage digital channels and virtual platforms to drive customer acquisition, engagement, and onboarding.
• Develop territory-specific growth strategies tailored to regional trends and remote client needs.
• Focus on new to bank and cross-selling to existing customers to drive growth within the segment.
• Vigilantly monitor personal performance daily to surpass the targets set for new and existing clients and take decisive action to rectify any performance deficiencies.
• Proactively seek out new prestigious clients within and outside the bank's customer base to drive client acquisition.
• Attain a comprehensive understanding of all Retail and Business Banking products to cater to customer needs effectively.
• Devise and execute sales strategies tailored to the requirements of emerging affluent clients, ensuring consistent achievement of individual sales targets.
• Ensure prompt funding of high-quality sales and new accounts within your portfolio at customer onboarding.
• Drive business targets by strictly adhering to turnaround time and delivering service to the highest standards.
• Actively champion Forex products and services among emerging affluent clients to contribute significantly to overall Forex revenue targets.
• Deliver personalized Forex solutions that address clients' international transaction needs, providing them with competitive and comprehensive offerings.
• Collaborate with other business functions to devise and execute sales initiatives, maximizing cross-selling and enhancing customer profiling opportunities in the prestige segment.
• Embed quality metrics in all sales campaigns and monitor delivery for consistency and compliance.
• Ensure all Sky Prestige Bankers adhere to script standards, full disclosures, and suitability checks during sales processes.

Portfolio Management & Growth 20%

• Maintain and deepen relationships with emerging affluent clients, ensuring ongoing client satisfaction and long-term engagement.
• Oversee client portfolio health and relationship quality across all team-managed clients.
• Ensure client segmentation, wallet share opportunities, and cross-selling strategies are embedded across all portfolios.
• Regularly review banker portfolios for risk exposure, growth stagnation, or service gaps.
• Continuously conduct market intelligence to identify new markets, customer trends, new government/directives and changes in policy by regulators.
• Conduct regular reviews and provide tailored financial advice that aligns with the clients' evolving needs and financial goals.
• Engage clients in discussions about their financial objectives and offer solutions that promote portfolio growth and client loyalty.
• Focus on growing the portfolio's liabilities (deposits and investments) by encouraging clients to increase their holdings with the bank.
• Promote asset growth through targeted lending products and other financial services, ensuring clients are aware of and utilize the bank's offerings.
• Deliver sales through excellent service, ensuring that every client interaction is an opportunity to enhance the relationship and grow the portfolio.

Should not close an existing account in your Branch/domiciled in another Branch with a view of re-opening a similar account.

• Grow Product Per Customer

Net Active Customer Growth 5%

• Monitor team performance on net customer growth.
• Implement retention and engagement strategies team wide.
• Lead client win-back campaigns and referrals via digital channels.

Portfolio Net Promoter Score 10%

• Ensure high levels of client satisfaction by maintaining a strong focus on Net Promoter Score (NPS) for the individual portfolio.
• Track and report team Net Promoter Score (NPS) performance monthly.
• Lead customer service escalations and intervene in complex client issues.
• Conduct virtual or regional check-ins to uphold service standards.
• Utilize digital tools to deliver a seamless customer experience.
• Resolve client issues through remote support channels and coordinate with in-country service teams as needed.
• Manage service escalations from remote regions and ensure turnaround time is met regardless of client location.
• Collaborate with branch colleagues to ensure that service standards are met, and clients are satisfied across all touchpoints.
• Ensure excellent customer experience is always maintained.
• Address client queries and complaints promptly, ensuring timely resolution and communication.
• Ensure customer data is always up to date.
• Ensure SLA in account onboarding and loan processing is always achieved.
• As per the agreed SLA action client feedback to continually improve service delivery and strengthen client relationships.
• Proactively manage potential service issues before they escalate, ensuring a smooth and positive client experience.
• Review customer feedback to identify service quality gaps; initiate service recovery or improvement initiatives.
• Uphold internal QA benchmarks and regulatory standards in every client interaction.

Accuracy & Efficiency 5%

• To maintain high operational efficiency, avoid RTS-related claw backs
• Tighten controls on settlement issues, reducing process delays & inefficiencies.

Quality Assurance 5%

• Lead quality assurance efforts across Sky Prestige Bankers to ensure service delivery, onboarding accuracy, and sales execution meet set standards.
• Review and evaluate banker-client interactions (calls, emails, meetings) for consistency, professionalism, and value-add in line with Prestige standards.
• Regularly assess quality of advice, portfolio reviews, and product suitability across the team.
• Drive corrective actions based on QA findings through structured coaching, retraining, or escalation where necessary.
• Maintain a quality dashboard and report trends to the Head of Data Lead Sales for strategic interventions.
• Ensure zero tolerance for mis-selling, misrepresentation, or non-disclosure practices.
• Track and close any client feedback, service lapses, or negative NPS drivers tied to quality issues.

Impairment Management 10%

• Manage team's portfolio risks in line with banks portfolio appetite.
• To Minimize impairments and manage customer defaults.
• To proactively monitor team portfolio health to support Risk Management

Customer On-Boarding Accuracy 2.5%

• Ensure team's accuracy in capturing customer information in the core banking system when onboarding.
• Ensure new business is properly booked and all income due to the Bank in terms of charges, commissions, fees are collected as per current tariff.
• Cost management within the prestige portfolio.

Compliance Management 2.5%

• Champion compliance awareness within the team.
• Review of quality of onboarding and KYC documentation submitted by Sky Prestige Bankers.
• Act as control point for operational risk concerns before escalation to Compliance or Risk functions.
• Conduct monthly team-level health checks.
• Use QA insights to flag systemic issues in KYC, onboarding, or advisory processes.
• Collaborate with Risk & Compliance on root cause analysis from audit/QA failures and follow through on corrective actions.

Training 2.5%

• Participate actively in personal and professional development, completing all mandatory training on time and ensuring no overdue training sessions.
• Develop team capability through ongoing coaching, peer learning, and skills training.
• Monitor training completion and conduct mini-knowledge assessments.
• Identify high-potential team members and support career development.
• Address behavioral and performance issues early and constructively.
• Represent the team in leadership and strategy forums
• Collaborate with branch management to create a collaborative and productive work environment.
• Contribute to the development of a strong team by sharing knowledge, mentoring peers, and participating in team-building activities.
• Participate in regular virtual training sessions and knowledge-sharing forums with colleagues across the country.
• Leverage digital platforms for peer learning and regional collaboration.
• Ensure the assigned e-learning and internal training activities for self and direct reports undertaken within set timelines.
• Determine and manage Training Needs Analysis and own succession planning.
• Manage your own leave by working closely with your Line Manager.
• Use quality assurance results to guide individual and team training interventions.
• Align team upskilling plans with identified QA gaps in advisory, onboarding, or client handling.

Leave Management 2.5%

• Manage personal leave in a way that ensures continuity of client service, coordinating with colleagues to cover responsibilities during absences.
• Coordinate leave schedules for Sky Prestige Bankers to ensure continuous client support.
• Track team wellness and flag burnout risks to Head of Data Lead Sales.
• To ensure that the wellness & individual growth drive is upheld.

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal:
Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary

• To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience, and achievement of Operational & Controls rigor excellence in branches.
• Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.
• Drive implementation of business and service strategies, deliver Retail and Business Banking performance and growth targets in the branch.
• Maintain a high level of bank standards and management controls to achieve operational & Control rigor excellence, through strict adherence to operations and compliance policies and guidelines
• Establish a high-performance culture amongst the branch team.

Job Description
Key Accountabilities (Duties & Responsibilities)
Business Growth – Time Split 60%

• Implement business strategic initiatives and create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation, and Returns.
• Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.
• Manage branch portfolio risks in line with the bank's portfolio appetite.
• In conjunction with the regional manager and product development, conduct product reviews and product development through constant feedback from the market.
• Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, and Lead generation team to maximize cross-selling opportunities.
• Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives, and changes in policy by regulators.
• Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.
• Harness existing staff potential and create new competencies in order to achieve competitive advantage.
• Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals, and acquisitions. Support will include achieving branch sales targets as well as participating in and leading sales activations.
• Establish firm relationships with the Top 200 clients and business influencers in the local area.
• Provide regular feedback to the staff (individual/corporate) on performance (Sales, NPS, etc).
• Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at the branch level.
• Ensure proper controls, processes & procedures are always adhered to as per the laid down Absa bank policies.
• At all times, ensure the branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batch on the core banking system.
• The Branch must maintain the look and feel as per the Absa bank standards.
• Ensure that Absa Bank's policies are always adhered to when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is always observed.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.

• In conjunction with the Branch Operation Lead - BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:

• Branch expenditure.

• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel etc.
• Staff costs

• Sundry losses

• Ensure compliance with operational, Security, controls, and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.

• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
• Ensure that relevant approvals for all transactions are always sorted as guided in the laid down policies.

Internal Controls, Governance, Processes & Procedures – Time split 15%

• Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies through the BOL.
• At all times, through the BOL, ensure the branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date etc.
• Ensure that Absa Bank's policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.

• Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:

• Branch expenditure.

• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel etc.
• Staff costs

• Sundry losses

• Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.

• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
• Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.
• Ensure all fees and commissions due to the bank are collected.
• Drive quality sales through actioning of unfunded accounts, uncollected credit cards, and delinquency.
• Ensure Data privacy policies are adhered to at the branch at all times.

Customer Experience: Time split 15%

• The Branch must maintain the look and feel as per the Absa bank standards.
• Ensure excellent customer experience is always maintained.
• Ensure set TAT is achieved at all times.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT in response to customer queries by phone, email, or by letters is strictly adhered to.
• Ensure customer data is up to date.
• Ensure branch NPS scores are maintained as per the set standards.
• Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
• Provide leadership around customer experience at the branch.
• Monitor the counter service to ensure customers are served within the acceptable waiting time.

Capacity Building & People Management: Time Split 10%

• Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations, and effective succession opportunities to ensure maximum productivity.
• Help in resource planning, setting performance objectives and measures of success for direct reports, and providing regular feedback on performance.
• Provide leadership by constantly offering training and guidance on the colleague's expectations. Adequate coaching and mentoring of branch staff.
• Effectively manage, mobilize, and coordinate branch resources (Staff, equipment, safe environment etc.) to achieve common goals.
• Ensure the assigned e-learning and internal training activities for self and direct reports is undertaken within set timelines.
• Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff
• Manage performance/disciplinary issues/grievances for branch staff
• Management of leave/sickness

Role/person specification
Qualification

• University degree in a relevant disciplines, post graduate qualifications will be an added advantage.

Preferred Experience
At least 5 years Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance.

Knowledge And Skills

• Business understanding and management experience of Retail / Consumer and Business Segments
• Working knowledge of Branch Operations and Controls
• Demonstrable experience in Customer Service management including complaint management / resolution.
• Hands on experience of sales management including leading Direct Sales teams.
• People management experience of big teams
• In-depth knowledge of banking products, strategies, and structures in Retail,
• Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments.
• Good working knowledge of people policies and procedures
• Thorough understanding of the banking industry practices and regulations.
• Well informed on general economic, political, and business environment.
• Up to date knowledge of competitor and market activity in local area
• In-depth understanding of core banking operating IT systems e.g., Flexicube.

Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Application deadline: September 16, 2025.
Education
Bachelor`s Degrees and Advanced Diplomas: Accounting, National Diplomas and Advanced Certificates: Accounting (Required)

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal:
Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary

• To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience, and achievement of Operational & Controls rigor excellence in branches.
• Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.
• Drive implementation of business and service strategies, deliver Retail and Business Banking performance and growth targets in the branch.
• Maintain a high level of bank standards and management controls to achieve operational & Control rigor excellence, through strict adherence to operations and compliance policies and guidelines
• Establish a high-performance culture amongst the branch team.

Job Description
Key Accountabilities (Duties & Responsibilities)
Business Growth – Time Split 60%

• Implement business strategic initiatives and create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation, and Returns.
• Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.
• Manage branch portfolio risks in line with the bank's portfolio appetite.
• In conjunction with the regional manager and product development, conduct product reviews and product development through constant feedback from the market.
• Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, and Lead generation team to maximize cross-selling opportunities.
• Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives, and changes in policy by regulators.
• Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.
• Harness existing staff potential and create new competencies in order to achieve competitive advantage.
• Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals, and acquisitions. Support will include achieving branch sales targets as well as participating in and leading sales activations.
• Establish firm relationships with the Top 200 clients and business influencers in the local area.
• Provide regular feedback to the staff (individual/corporate) on performance (Sales, NPS, etc).
• Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at the branch level.
• Ensure proper controls, processes & procedures are always adhered to as per the laid down Absa bank policies.
• At all times, ensure the branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batch on the core banking system.
• The Branch must maintain the look and feel as per the Absa bank standards.
• Ensure that Absa Bank's policies are always adhered to when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is always observed.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.

• In conjunction with the Branch Operation Lead - BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:

• Branch expenditure.

• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel etc.
• Staff costs

• Sundry losses

• Ensure compliance with operational, Security, controls, and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.

• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
• Ensure that relevant approvals for all transactions are always sorted as guided in the laid down policies.

Internal Controls, Governance, Processes & Procedures – Time split 15%

• Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies through the BOL.
• At all times, through the BOL, ensure the branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date etc.
• Ensure that Absa Bank's policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
• Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
• Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.

• Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:

• Branch expenditure.

• Equipment maintenance.
• Overtime approvals.
• Stationery consumption, telephones, electricity, water, travel etc.
• Staff costs

• Sundry losses

• Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.

• Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
• Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.
• Ensure all fees and commissions due to the bank are collected.
• Drive quality sales through actioning of unfunded accounts, uncollected credit cards, and delinquency.
• Ensure Data privacy policies are adhered to at the branch at all times.

Customer Experience: Time split 15%

• The Branch must maintain the look and feel as per the Absa bank standards.
• Ensure excellent customer experience is always maintained.
• Ensure set TAT is achieved at all times.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT in response to customer queries by phone, email, or by letters is strictly adhered to.
• Ensure customer data is up to date.
• Ensure branch NPS scores are maintained as per the set standards.
• Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
• Provide leadership around customer experience at the branch.
• Monitor the counter service to ensure customers are served within the acceptable waiting time.

Capacity Building & People Management: Time Split 10%

• Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations, and effective succession opportunities to ensure maximum productivity.
• Help in resource planning, setting performance objectives and measures of success for direct reports, and providing regular feedback on performance.
• Provide leadership by constantly offering training and guidance on the colleague's expectations. Adequate coaching and mentoring of branch staff.
• Effectively manage, mobilize, and coordinate branch resources (Staff, equipment, safe environment etc.) to achieve common goals.
• Ensure the assigned e-learning and internal training activities for self and direct reports is undertaken within set timelines.
• Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff
• Manage performance/disciplinary issues/grievances for branch staff
• Management of leave/sickness

Role/person specification
Qualification

• University degree in a relevant disciplines, post graduate qualifications will be an added advantage.

Preferred Experience
At least 5 years Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance.

Knowledge And Skills

• Business understanding and management experience of Retail / Consumer and Business Segments
• Working knowledge of Branch Operations and Controls
• Demonstrable experience in Customer Service management including complaint management / resolution.
• Hands on experience of sales management including leading Direct Sales teams.
• People management experience of big teams
• In-depth knowledge of banking products, strategies, and structures in Retail,
• Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments.
• Good working knowledge of people policies and procedures
• Thorough understanding of the banking industry practices and regulations.
• Well informed on general economic, political, and business environment.
• Up to date knowledge of competitor and market activity in local area
• In-depth understanding of core banking operating IT systems e.g., Flexicube.

Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Application deadline: July 8, 2025.
Education
Bachelor`s Degrees and Advanced Diplomas: Accounting, National Diplomas and Advanced Certificates: Accounting (Required)