6,925 Remote Support jobs in Kenya
Job Description
Job Position: Help Desk & Marketing Officer
Department: Marketing
Reports to: Marketing Manager
Job Summary:
The Help Desk & Marketing Officer will serve as the first point of contact for visitors and tenants within the BINAA building, ensuring an engaging and seamless experience for all stakeholders. They will play a vital role in guiding foot traffic, promoting tenant businesses, overseeing building marketing initiatives, and maintaining strong tenant relations. Additionally, they will support leasing efforts by showcasing available retail spaces and ensuring the building remains an attractive commercial destination.
Key Responsibilities:
1. Promotion of BINAA Ecosystem & Tenant Businesses
- Educate visitors on the BINAA concept, ensuring they understand it as a one-stop destination for home and building solutions.
- Actively promote tenant businesses by informing customers about special offers, services, and exclusive products.
- Closely, work with the marketing team to execute promotional strategies to increase building footfall and drive business to tenants.
- Assist in planning seasonal campaigns, festive promotions and community events to boost foot traffic.
2. Visitor Engagement & Foot Traffic Management
- Greet and assist visitors, directing them to the appropriate businesses or services within the BINAA building.
- Direct customers looking for building solutions and fixtures primarily to the BINAA showroom while providing supplementary referrals to other tenants.
- Actively manage and document visitor traffic, gathering data to assess peak hours, visitor demographics, and engagement levels.
- Implement visitor feedback mechanisms to continuously improve customer experience.
- Provide maps, directories, and promotional materials to visitors for easy navigation.
Qualifications & Skills:
- Diploma or bachelor's degree in marketing, business administration, or a related field.
- Strong interpersonal and communication skills with a welcoming and professional demeanor.
- Experience in customer service, marketing, or retail management is an added advantage.
- Ability to multitask and manage visitor inquiries while executing marketing responsibilities.
- Strong organizational and problem-solving skills.
- Proficiency in MS Office, customer service tools, and basic data reporting systems.
- Familiarity with social media and digital marketing trends is a plus.
Work Environment & Expectations:
- The role is front-facing and requires the officer to be stationed at the help desk with periodic movement around the building.
- Flexibility in working hours may be required during expos, promotional events, and peak shopping seasons.
- The officer should maintain a customer-centric and solution-oriented approach to interactions.
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Field Installation Technician (Remote Support)
Posted 17 days ago
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Job Description
Our client is seeking a skilled Field Installation Technician to join their dynamic team. While the core of the work involves on-site installations, this specific role focuses on providing remote support and oversight for installation projects across various locations. This is a fully remote position where you will leverage your technical expertise to guide on-site teams, troubleshoot installation issues remotely, and ensure that all deployments meet quality standards. You will act as a crucial link between the project management team and the field engineers, providing real-time technical assistance and problem-solving from your remote workstation. Responsibilities include reviewing installation plans, conducting remote diagnostic tests, documenting installation progress and challenges, and escalating critical issues to senior technical staff when necessary. The ideal candidate will have a strong background in installation and maintenance, excellent communication skills, and the ability to explain technical procedures clearly. Proficiency with diagnostic tools, remote access software, and project management platforms is essential. You must be able to interpret technical manuals and schematics effectively. This is a remote-first role, requiring a high degree of self-motivation, organization, and the ability to work independently. You will play a vital role in ensuring the successful and efficient completion of installations without being physically present at every site. Collaboration with project managers, on-site technicians, and engineers will be constant through virtual channels. If you possess a strong technical aptitude, enjoy problem-solving, and prefer a flexible remote work arrangement where you can provide critical support and guidance, this opportunity is ideal for you.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and guidance for installation projects.
- Troubleshoot installation issues and guide on-site technicians through resolution.
- Review installation plans and schematics to ensure accuracy and feasibility.
- Conduct remote diagnostic tests and system checks.
- Document installation progress, issues, and resolutions.
- Escalate complex technical problems to senior engineers when required.
- Communicate effectively with project managers and field teams via virtual channels.
- Ensure adherence to installation standards and quality control measures.
- Assist in the planning and scheduling of remote support activities.
- Contribute to the continuous improvement of installation processes.
- Technical degree or certification in a relevant field, or equivalent experience.
- Proven experience in installation, maintenance, or a technical field.
- Strong understanding of installation procedures and best practices.
- Excellent troubleshooting and problem-solving skills.
- Proficiency with remote access and diagnostic tools.
- Strong written and verbal communication skills.
- Ability to interpret technical drawings and manuals.
- High degree of self-motivation and ability to work independently.
- Comfortable working in a fully remote environment.
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Lead Installation Technician - Remote Support
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Installation Technician to join their fully remote technical support team. In this critical role, you will be responsible for providing expert remote guidance and oversight for the installation, configuration, and maintenance of complex technical systems. You will serve as the primary point of contact for field technicians, troubleshooting challenging issues and ensuring successful project completion from a distance. Your duties will include developing detailed installation procedures, creating technical documentation, and delivering remote training to installation teams. A deep understanding of mechanical, electrical, and/or software systems relevant to our industry is essential. The ideal candidate possesses exceptional problem-solving skills, a meticulous attention to detail, and the ability to diagnose and resolve issues based on remote diagnostics and troubleshooting. Experience with remote diagnostic tools, video conferencing platforms, and digital documentation is crucial. You will collaborate closely with engineering, project management, and customer support teams to ensure seamless project delivery and client satisfaction. This position demands strong leadership qualities, excellent communication skills, and the ability to guide and motivate field personnel through complex technical tasks. The capacity to work independently, manage multiple installation projects concurrently, and maintain detailed records in a fully remote setting is paramount. You will also be responsible for analyzing installation feedback to identify areas for process improvement and contributing to the development of training materials.
Responsibilities:
Responsibilities:
- Provide expert remote technical support for installation and commissioning of systems.
- Develop and refine installation manuals, troubleshooting guides, and technical documentation.
- Conduct remote training sessions for field installation technicians.
- Diagnose and resolve complex technical issues reported by field teams.
- Oversee the adherence to installation procedures and quality standards.
- Liaise with engineering and project management teams to address design or implementation challenges.
- Analyze installation performance data and identify opportunities for improvement.
- Manage remote installation projects, ensuring timely and successful completion.
- Maintain accurate records of installation activities, issues, and resolutions.
- Contribute to the continuous improvement of installation processes and tools.
- Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field.
- Minimum of 5 years of experience in installation, maintenance, or technical support of complex systems.
- Proven ability to troubleshoot and resolve technical issues remotely.
- Strong understanding of electrical, mechanical, and/or software systems.
- Proficiency with remote diagnostic tools, collaboration software, and digital documentation platforms.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication, interpersonal, and leadership abilities.
- Ability to work independently and manage multiple projects in a remote environment.
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Senior Installation Technician (Remote Support)
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Installation Technician with a focus on providing remote support and oversight for complex installation projects. This role requires a deep understanding of various installation processes, troubleshooting, and the ability to guide on-site teams through challenging technical procedures via remote communication channels. You will be responsible for ensuring that installations are completed correctly, safely, and efficiently, offering expert advice and problem-solving solutions to field technicians. The ideal candidate possesses exceptional technical aptitude, strong communication skills, and the ability to remain calm and effective under pressure. This is a critical role for maintaining the quality and success of our client's installations across different locations.
Responsibilities:
Responsibilities:
- Provide expert technical guidance and remote support to field installation teams for a variety of systems and equipment.
- Review installation plans, blueprints, and specifications to ensure a thorough understanding of project requirements.
- Troubleshoot complex installation issues remotely, diagnosing problems and providing clear, step-by-step solutions.
- Conduct remote quality control checks and audits of ongoing installations.
- Develop and update installation manuals, guides, and best practice documentation.
- Train and mentor junior technicians on installation procedures, safety protocols, and troubleshooting techniques.
- Collaborate with project managers and engineering teams to resolve technical challenges and improve installation processes.
- Maintain detailed records of remote support activities, issue resolution, and technical feedback.
- Stay updated with the latest technologies, tools, and methodologies relevant to installation and maintenance.
- Ensure all guidance provided adheres to safety regulations and company standards.
- Assist in the evaluation of new installation equipment and technologies.
- Be available for urgent remote support calls as needed.
- Technical certification or equivalent experience in a relevant field (e.g., electronics, mechanical systems, telecommunications).
- Minimum of 7 years of hands-on experience in installation, maintenance, or field service roles.
- Proven ability to provide effective remote technical support and guidance.
- Strong diagnostic and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency with remote collaboration tools (e.g., video conferencing, screen sharing, ticketing systems).
- Ability to interpret technical drawings, schematics, and manuals.
- Strong understanding of safety procedures and regulations.
- Self-motivated, organized, and able to work independently in a remote capacity.
- Flexibility to adapt to evolving project needs and technology.
- Experience in (Specific Industry, e.g., HVAC, IT Infrastructure, Industrial Machinery) is a significant advantage.
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Automotive Diagnostic Technician - Remote Support
Posted 20 days ago
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Job Description
Our client, a prominent player in the automotive sector, is seeking a highly skilled Automotive Diagnostic Technician to provide remote technical support and expertise. This role is crucial for assisting field technicians, service advisors, and customers in diagnosing and resolving complex vehicle issues. As a remote diagnostic specialist, you will leverage advanced diagnostic tools, software, and your extensive knowledge of automotive systems (including engine, transmission, electrical, and HVAC) to troubleshoot problems efficiently. You will analyze diagnostic data, interpret fault codes, and guide on-site personnel through repair procedures. This is a fully remote position, allowing you to work from your home office while making a significant impact on vehicle repair quality and customer satisfaction. The ideal candidate will have a proven track record in automotive diagnostics, exceptional problem-solving abilities, and outstanding communication skills, capable of clearly explaining technical concepts to varying audiences. Experience with various vehicle makes and models is highly desirable. This role requires a self-starter with a strong work ethic, excellent time management, and the ability to work independently. Continuous learning to stay updated with the latest automotive technologies and diagnostic techniques is essential. This remote opportunity is based conceptually in Garissa, Garissa, KE , serving a broad network of automotive service centers.
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Advanced Apprentice Technician (Remote Support)
Posted 13 days ago
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Job Description
Our client is looking for eager and motivated individuals to join their team as Advanced Apprentice Technicians, providing critical remote support. This is a unique, fully remote apprenticeship opportunity designed to train and develop aspiring technicians in a virtual setting. You will learn to provide technical assistance to customers and internal teams, troubleshoot common issues, and escalate complex problems. This program emphasizes hands-on learning through virtual tools and simulations, coupled with mentorship from experienced professionals. The focus will be on gaining proficiency in diagnosing and resolving technical challenges across various product lines.
Key responsibilities will include:
This apprenticeship is ideal for individuals with a strong interest in technology and a knack for problem-solving. While formal experience is not required, a foundational understanding of computers and technology is beneficial. Excellent communication skills, a willingness to learn, and the ability to work independently in a remote environment are essential. Successful completion of the apprenticeship may lead to full-time employment opportunities. This role is tied to Malindi, Kilifi, KE , but is a fully remote training program.
Key responsibilities will include:
- Providing first-level technical support to customers via phone, email, and chat.
- Troubleshooting hardware, software, and network issues under guidance.
- Documenting customer issues and resolutions in the support system.
- Escalating complex technical problems to senior technicians or specialized teams.
- Following standard operating procedures for technical support and problem resolution.
- Participating in regular training sessions and workshops to develop technical skills.
- Assisting in the creation of knowledge base articles and support documentation.
- Collaborating with team members to share knowledge and best practices.
- Learning to use diagnostic tools and remote access software effectively.
- Contributing to a positive customer support experience.
This apprenticeship is ideal for individuals with a strong interest in technology and a knack for problem-solving. While formal experience is not required, a foundational understanding of computers and technology is beneficial. Excellent communication skills, a willingness to learn, and the ability to work independently in a remote environment are essential. Successful completion of the apprenticeship may lead to full-time employment opportunities. This role is tied to Malindi, Kilifi, KE , but is a fully remote training program.
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5
Senior HVAC Technician - Remote Support
Posted 18 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior HVAC Technician for a fully remote role, focusing on providing remote technical support and diagnostics for heating, ventilation, and air conditioning systems. This position requires a deep understanding of HVAC principles, troubleshooting methodologies, and the ability to guide on-site personnel or clients through complex repair and maintenance procedures via virtual communication. You will be responsible for analyzing system performance data, diagnosing potential issues remotely, and providing clear, concise instructions for repair or maintenance tasks. The ideal candidate will possess excellent problem-solving skills and a strong aptitude for interpreting schematics and technical documentation. Key responsibilities include offering remote assistance for installation, maintenance, and repair of various HVAC equipment, conducting virtual diagnostics using available tools and information, and documenting support interactions and resolutions. You will also contribute to the development of remote troubleshooting guides and support materials, and escalate complex issues to field engineers when necessary. This role demands exceptional communication and interpersonal skills, patience, and the ability to remain calm and effective under pressure. A strong technical background in HVAC systems, coupled with proficiency in using remote communication tools, is essential. Vocational training or certification in HVAC repair and maintenance is required. A minimum of 8 years of hands-on experience as an HVAC technician, with a proven ability to troubleshoot a wide range of systems, is mandatory. Familiarity with smart home technology and IoT-enabled HVAC systems is a plus. Excellent written and verbal communication skills are critical for providing effective remote support. This is a unique opportunity to leverage your HVAC expertise in a remote capacity, assisting our client with technical challenges related to installations and systems in areas such as Kisumu, Kisumu, KE .
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Field Service Technician (Remote Support)
Posted 20 days ago
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Job Description
Our client, a leader in industrial equipment manufacturing, is looking for a skilled Field Service Technician with expertise in remote diagnostic and support capabilities. In this critical role, you will provide first-level technical assistance and troubleshooting for complex machinery and systems, primarily through remote access and communication channels. Your responsibilities will include guiding on-site personnel through diagnostic procedures, interpreting technical data, and recommending corrective actions. You will also be involved in documenting technical issues, escalating complex problems to engineering teams, and ensuring timely resolution to minimize downtime for clients. The ideal candidate possesses a strong mechanical and electrical aptitude, extensive experience with industrial equipment, and proficiency in using remote diagnostic tools and software. Excellent problem-solving skills, clear and concise communication abilities, and the capacity to remain calm and effective under pressure are essential. This position is fully remote, requiring self-motivation and the ability to manage your workload effectively. You will be instrumental in maintaining operational efficiency for our clients by providing expert remote support. We seek individuals with a proven track record in technical support or field service roles, who are adept at understanding and resolving intricate technical challenges without physical presence. This role requires adaptability and a commitment to delivering high-quality technical assistance to clients who may be operating in or around the Kitale, Trans-Nzoia, KE region, providing essential remote maintenance coordination.
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Senior Field Technician (Remote Support)
Posted 20 days ago
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Job Description
Our client is looking for a skilled and dedicated Senior Field Technician to provide on-site support and remote troubleshooting for our specialized equipment installations. This hybrid role requires a balance of hands-on field work and remote technical assistance. You will be responsible for installing, maintaining, and repairing complex machinery and systems at client locations, while also offering expert remote support to junior technicians and end-users. Key duties include diagnosing and resolving hardware and software issues, performing preventative maintenance, conducting system upgrades, and documenting all service activities. The ideal candidate will have extensive experience in mechanical and electrical systems, with a strong understanding of diagnostic tools and techniques. Excellent problem-solving abilities, attention to detail, and the capacity to work independently are essential. You must possess strong communication skills to effectively guide remote troubleshooting efforts and liaise with clients and internal teams. This role demands flexibility, as it involves both site visits and remote support responsibilities. A commitment to continuous learning and staying updated with the latest technological advancements is crucial. You will play a vital role in ensuring the optimal performance and longevity of our installations, supporting clients in **Meru, Meru, KE** and beyond.
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Senior Field Installation Technician (Remote Support)
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Field Installation Technician to provide expert remote support and guidance for complex installation and maintenance projects. This role is primarily remote, requiring the ability to troubleshoot issues, guide on-site personnel, and ensure the successful deployment and upkeep of our client's products and systems. The ideal candidate will possess extensive hands-on experience in installation, maintenance, and repair across a variety of technical domains. You will leverage your deep knowledge to diagnose problems, provide step-by-step instructions, and ensure adherence to technical specifications and safety protocols. This position demands excellent communication, problem-solving skills, and the ability to work effectively with diverse teams in different locations. You will be a critical link between our technical experts and field operations, ensuring seamless service delivery.
Responsibilities:
Responsibilities:
- Provide remote technical support and expert guidance for installation and maintenance activities.
- Diagnose and troubleshoot complex technical issues encountered by field teams.
- Develop clear, concise, and effective technical documentation and work instructions.
- Guide on-site technicians through intricate installation and repair processes.
- Review installation reports and provide feedback to ensure quality and compliance.
- Identify recurring issues and propose solutions for product or process improvements.
- Collaborate with engineering and product development teams to resolve design-related challenges.
- Conduct remote training sessions for field technicians.
- Maintain detailed records of support interactions, resolutions, and outcomes.
- Stay updated on product updates, technical changes, and best practices in installation and maintenance.
- Technical degree or equivalent vocational training in a relevant field (e.g., Electrical Engineering, Mechanical Engineering, IT).
- Minimum of 7 years of experience in field installation, maintenance, and technical support.
- Proven ability to diagnose and resolve complex technical problems remotely.
- Strong understanding of mechanical, electrical, and/or software systems relevant to our client's products.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Proficiency in using remote diagnostic tools, video conferencing, and other collaboration platforms.
- Strong problem-solving, analytical, and critical thinking abilities.
- Ability to work independently and manage workload effectively in a remote environment.
- Customer-focused approach and a commitment to service excellence.
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