36 Field Service Technician Remote Support jobs in whatjobs
Field Service Technician (Remote Support)
Posted 20 days ago
Job Viewed
Job Description
Our client, a leader in industrial equipment manufacturing, is looking for a skilled Field Service Technician with expertise in remote diagnostic and support capabilities. In this critical role, you will provide first-level technical assistance and troubleshooting for complex machinery and systems, primarily through remote access and communication channels. Your responsibilities will include guiding on-site personnel through diagnostic procedures, interpreting technical data, and recommending corrective actions. You will also be involved in documenting technical issues, escalating complex problems to engineering teams, and ensuring timely resolution to minimize downtime for clients. The ideal candidate possesses a strong mechanical and electrical aptitude, extensive experience with industrial equipment, and proficiency in using remote diagnostic tools and software. Excellent problem-solving skills, clear and concise communication abilities, and the capacity to remain calm and effective under pressure are essential. This position is fully remote, requiring self-motivation and the ability to manage your workload effectively. You will be instrumental in maintaining operational efficiency for our clients by providing expert remote support. We seek individuals with a proven track record in technical support or field service roles, who are adept at understanding and resolving intricate technical challenges without physical presence. This role requires adaptability and a commitment to delivering high-quality technical assistance to clients who may be operating in or around the Kitale, Trans-Nzoia, KE region, providing essential remote maintenance coordination.
This advertiser has chosen not to accept applicants from your region.
0
Field Service Technician (Remote Support)
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a skilled and dedicated Field Service Technician with a strong aptitude for remote troubleshooting and support. This is a unique, fully remote position that requires you to provide on-site technical assistance for installations and maintenance, primarily coordinating and guiding local support personnel or clients remotely. You will be the virtual expert, diagnosing complex technical issues, providing step-by-step instructions, and ensuring the successful operation of specialized equipment and systems across various client locations. Your expertise will be critical in minimizing downtime and maximizing efficiency for our customers.
Responsibilities:
Responsibilities:
- Provide remote technical support for installation, troubleshooting, and maintenance of complex equipment and systems.
- Diagnose hardware and software issues through detailed remote analysis and questioning.
- Develop clear, concise, and effective technical guides and instructions for on-site personnel or end-users.
- Guide and mentor local technicians or clients through intricate repair and maintenance procedures via phone, video conferencing, and remote access tools.
- Collaborate with engineering and product development teams to identify and resolve recurring technical issues.
- Maintain accurate records of service requests, resolutions, and customer interactions in the CRM system.
- Identify opportunities for product or service improvements based on field feedback and technical challenges.
- Stay updated with the latest product knowledge, technical advancements, and best practices in the industry.
- Manage service escalations and ensure timely resolution of critical issues.
- Conduct remote training sessions for clients or partners on equipment operation and maintenance.
- Proven experience as a Field Service Technician or in a similar technical support role, with a strong emphasis on remote diagnostics and problem-solving.
- In-depth knowledge of mechanical, electrical, or electronic systems (depending on the specific industry).
- Proficiency in using remote diagnostic tools, VPNs, and video conferencing platforms.
- Excellent communication, interpersonal, and customer service skills, with the ability to explain technical concepts clearly to non-technical individuals.
- Strong analytical and troubleshooting skills, with a logical approach to problem-solving.
- Ability to work independently and manage time effectively in a remote environment.
- Technical certifications in relevant fields are highly desirable.
- Experience in (mention specific industry, e.g., industrial machinery, medical equipment, IT hardware) is a significant advantage.
- Must be willing to travel occasionally for critical on-site interventions if absolutely necessary, although the role is primarily remote.
- Must reside within commuting distance of Nyeri, Nyeri, KE , and be able to work remotely effectively.
This advertiser has chosen not to accept applicants from your region.
1
Field Service Technician - Remote Support
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a motivated and technically proficient Field Service Technician to provide essential remote support for their advanced installation and maintenance operations. This role is pivotal in ensuring the optimal performance and longevity of our client's products and systems, all managed from a remote-first perspective. You will be the first point of contact for troubleshooting and resolving technical issues reported by clients, utilizing remote diagnostic tools and software. Your responsibilities include guiding on-site personnel through complex installation procedures, performing remote maintenance and upgrades, and documenting technical issues and their resolutions. A deep understanding of electro-mechanical systems, diagnostic procedures, and problem-solving techniques is essential. You will collaborate with engineering and support teams to identify root causes of issues and develop effective solutions. Excellent communication skills are paramount, as you will need to clearly explain technical procedures and solutions to clients and field personnel, many of whom may not have extensive technical backgrounds. This role requires a strong aptitude for learning new technologies quickly and adapting to diverse customer needs. You will be instrumental in minimizing downtime and maximizing customer satisfaction through efficient remote assistance. This is an exciting opportunity for a skilled technician to leverage their expertise in a fully remote capacity, supporting critical operations without the need for constant on-site presence. We are looking for a self-starter with a proactive approach to customer service and a passion for technical problem-solving. Your ability to think critically under pressure and provide clear, concise guidance will be highly valued. If you are adept at remote troubleshooting and dedicated to providing exceptional technical support, we encourage you to apply for this dynamic role.
This advertiser has chosen not to accept applicants from your region.
2
Field Service Technician (Remote Support)
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a skilled and resourceful Field Service Technician with a focus on remote support to join their dedicated team. This is a fully remote position, allowing you to provide essential technical assistance and problem-solving to clients from your home office. You will be responsible for diagnosing and resolving a wide range of technical issues related to installations, maintenance, and repair of complex equipment and systems. Your primary role will involve providing remote troubleshooting, guiding on-site personnel through complex procedures, and coordinating necessary on-site interventions when required.
Key responsibilities include utilizing remote diagnostic tools, maintaining detailed service records, and providing clear, concise technical instructions. You will work closely with the engineering and support teams to escalate issues, identify root causes, and implement effective solutions. The ideal candidate possesses strong technical aptitude across various mechanical and electrical systems, exceptional problem-solving skills, and the ability to communicate technical information effectively to both technical and non-technical individuals. Experience in a customer-facing technical support role is crucial. You must be highly organized, able to manage your time effectively, and comfortable working independently in a remote environment. This is an exciting opportunity for a hands-on technician who can leverage technology to deliver high-quality service and support, ensuring client satisfaction and minimizing downtime. A proactive approach to identifying potential issues and offering preventative maintenance advice is highly valued.
Qualifications:
Key responsibilities include utilizing remote diagnostic tools, maintaining detailed service records, and providing clear, concise technical instructions. You will work closely with the engineering and support teams to escalate issues, identify root causes, and implement effective solutions. The ideal candidate possesses strong technical aptitude across various mechanical and electrical systems, exceptional problem-solving skills, and the ability to communicate technical information effectively to both technical and non-technical individuals. Experience in a customer-facing technical support role is crucial. You must be highly organized, able to manage your time effectively, and comfortable working independently in a remote environment. This is an exciting opportunity for a hands-on technician who can leverage technology to deliver high-quality service and support, ensuring client satisfaction and minimizing downtime. A proactive approach to identifying potential issues and offering preventative maintenance advice is highly valued.
Qualifications:
- Technical degree or certification in a relevant field (e.g., Electrical, Mechanical, Industrial Technology).
- Minimum of 3 years of experience in installation, maintenance, or repair of industrial equipment or systems.
- Proven experience in providing remote technical support and troubleshooting.
- Strong understanding of mechanical, electrical, and electronic systems.
- Proficiency with diagnostic tools and remote access software.
- Excellent problem-solving and analytical skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly.
- Ability to work independently, manage multiple tasks, and prioritize effectively in a remote setting.
- Willingness to travel occasionally if required for complex on-site escalations (though the primary role is remote).
- Familiarity with the types of equipment and installations common in Thika, Kiambu, KE is an advantage, but not mandatory for this remote role.
This advertiser has chosen not to accept applicants from your region.
3
Field Service Technician (Remote Support)
Posted 20 days ago
Job Viewed
Job Description
Our client is looking for a skilled and dedicated Field Service Technician to provide essential installation and maintenance support, with a hybrid work model. This role involves a combination of on-site service calls and remote diagnostic assistance, ensuring our clients' equipment and systems operate at peak performance. You will be responsible for performing installations, conducting routine maintenance, troubleshooting complex technical issues, and carrying out necessary repairs. The ability to diagnose problems accurately, whether on-site or through remote monitoring tools, is crucial. You will maintain detailed service records, order necessary parts, and communicate effectively with both clients and the internal support team. Strong mechanical and electrical aptitude, coupled with excellent problem-solving skills, is required. Experience with diagnostic software and remote access tools is highly beneficial. This hybrid role requires you to be based in or near **Nakuru, Nakuru, KE**, with the flexibility to work from home when not attending to client sites. We are seeking an individual who is reliable, possesses excellent customer service skills, and can adapt to varying work demands. Join our client's technical services team and contribute to maintaining operational excellence for our diverse clientele. Your expertise will be key in ensuring seamless functionality and client satisfaction through a blend of hands-on service and efficient remote problem-solving.
This advertiser has chosen not to accept applicants from your region.
4
Field Service Technician - Remote Support
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and technically adept Field Service Technician to provide critical remote support and diagnostic services for their advanced industrial equipment. This is a fully remote position, allowing you to leverage your expertise from the comfort of your home office. You will be the primary point of contact for troubleshooting complex mechanical, electrical, and software issues encountered by customers in the field. Your responsibilities will include diagnosing problems through remote access tools, providing step-by-step guidance to on-site personnel for repairs and maintenance, and escalating issues to specialized engineering teams when necessary. The ideal candidate will possess a strong foundation in mechanical and electrical systems, proficiency with diagnostic software, and excellent communication skills. You will analyze equipment performance data, interpret schematics and technical manuals, and maintain accurate records of service interactions and resolutions. This role demands a proactive approach to problem-solving, a keen eye for detail, and the ability to remain calm and effective under pressure. You will play a vital role in ensuring minimal downtime for our clients' operations, contributing significantly to customer satisfaction and loyalty. This remote-first opportunity allows you to apply your technical skills to a wide range of challenging scenarios, contributing to the company's reputation for excellence and reliability. The ability to manage your time effectively, prioritize urgent requests, and communicate technical information clearly to non-technical users is paramount. You will be instrumental in providing timely and effective solutions, often requiring creative thinking and a deep understanding of the equipment's functionality.
Responsibilities:
Responsibilities:
- Provide remote technical support and diagnostic services for industrial equipment.
- Troubleshoot and resolve mechanical, electrical, and software issues using remote access tools.
- Guide on-site personnel through repair, maintenance, and calibration procedures.
- Analyze equipment performance data and identify potential failure points.
- Interpret technical documentation, schematics, and blueprints to diagnose problems.
- Escalate complex issues to engineering support teams with detailed problem descriptions.
- Document all service interactions, troubleshooting steps, and resolutions accurately in the CRM system.
- Maintain up-to-date knowledge of product lines and service updates.
- Respond promptly to customer inquiries and service requests.
- Contribute to the development of knowledge base articles and troubleshooting guides.
- Diploma or Degree in Electrical Engineering, Mechanical Engineering, Electronics Technology, or a related field.
- Minimum of 3 years of experience in field service, technical support, or maintenance of complex machinery.
- Strong understanding of mechanical systems, electrical circuits, and control systems.
- Proficiency with diagnostic software, multimeter, and other testing equipment.
- Excellent troubleshooting and problem-solving abilities.
- Exceptional communication, listening, and interpersonal skills.
- Ability to explain technical concepts clearly to non-technical individuals.
- Experience with remote support tools and technologies.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
This advertiser has chosen not to accept applicants from your region.
5
Field Service Technician - Remote Support
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a skilled and reliable Field Service Technician with a focus on providing remote support for installations and maintenance in the Malindi, Kilifi, KE region. This hybrid role requires you to be present on-site for critical installations and repairs, while also leveraging remote diagnostic tools and communication to support other technicians or troubleshoot issues from a home base. You will be responsible for installing, maintaining, and repairing various types of equipment and systems, ensuring they operate efficiently and safely. The ideal candidate will have strong technical aptitude, excellent problem-solving skills, and the ability to work independently in diverse environments. A customer-centric approach is paramount, ensuring client satisfaction through timely and effective service.
Responsibilities:
Responsibilities:
- Perform installations, maintenance, and repairs on a range of equipment and systems.
- Diagnose technical issues using diagnostic tools and interpret technical manuals.
- Provide remote assistance and guidance to on-site technicians or clients for troubleshooting and minor repairs.
- Conduct routine inspections and preventive maintenance to ensure optimal equipment performance.
- Document all service activities, including repairs performed, parts used, and time spent.
- Adhere to all safety regulations and company procedures.
- Manage inventory of parts and tools, ensuring availability for service calls.
- Respond to service requests in a timely and efficient manner.
- Provide clear and concise reports on service activities and any recurring issues.
- Communicate effectively with clients, providing updates and explaining technical procedures in an understandable way.
- Proven experience as a Field Service Technician or in a similar technical role.
- Strong knowledge of mechanical, electrical, or electronic systems relevant to the industry.
- Proficiency in using diagnostic tools and equipment.
- Excellent troubleshooting and problem-solving skills.
- Ability to read and interpret technical manuals and schematics.
- Strong communication and interpersonal skills, with the ability to work with clients and colleagues effectively.
- Ability to work independently and manage time efficiently, including travel to various locations.
- Willingness to work a hybrid schedule, balancing remote support with on-site duties.
- Valid driver's license and a clean driving record.
- Relevant technical certifications are a plus.
- Familiarity with the Malindi, Kilifi, KE area is advantageous.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Field service technician remote support Jobs in Kenya !
6
Field Service Technician (Remote Support)
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Field Service Technician to provide remote support for their sophisticated equipment. This is a fully remote position, requiring you to diagnose and troubleshoot technical issues from a distance. You will be the primary point of contact for clients experiencing operational problems, guiding them through diagnostic procedures and providing step-by-step solutions. Responsibilities include maintaining detailed logs of customer interactions, issues, and resolutions, escalating complex problems to senior engineers when necessary, and creating clear, concise documentation for common issues and solutions. You will leverage remote access tools, diagnostic software, and your in-depth knowledge of the company's product line to ensure minimal downtime for clients. A strong aptitude for problem-solving, excellent communication and interpersonal skills, and the ability to explain technical concepts clearly to non-technical users are paramount. A background in electronics, mechanics, or a related technical field is highly desirable. Previous experience in a technical support or field service role is preferred. This remote role is crucial for ensuring customer satisfaction and maintaining the operational integrity of our products, supporting our network that reaches into **Kakamega, Kakamega, KE**. Successful candidates will be comfortable working autonomously, possess strong organizational skills, and be committed to providing exceptional remote technical assistance. If you are a problem-solver with a passion for technology and customer service, this remote opportunity is perfect for you.
This advertiser has chosen not to accept applicants from your region.
7
Field Service Technician - Remote Support
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a skilled and self-motivated Field Service Technician who can provide remote support for complex installations and maintenance tasks. While this role involves hands-on field work, the primary focus for this specific posting is on providing expert remote guidance to on-site teams, troubleshooting issues, and ensuring successful service delivery. You will act as a critical point of contact, leveraging your technical expertise to guide colleagues through intricate procedures, diagnose problems, and offer solutions in real-time.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide remote technical assistance and troubleshooting for field service teams.
- Guide on-site technicians through installation, maintenance, and repair procedures via video calls, phone, and chat.
- Diagnose complex technical issues and develop effective solutions.
- Interpret technical manuals, schematics, and blueprints to provide clear instructions.
- Document troubleshooting steps, resolutions, and customer feedback.
- Collaborate with engineering and support teams to resolve escalated issues.
- Identify recurring technical problems and propose product or process improvements.
- Ensure adherence to safety protocols and company procedures during remote guidance.
- Maintain up-to-date knowledge of products, services, and relevant technologies.
- Contribute to the development of remote support resources, such as FAQs and troubleshooting guides.
- Escalate critical issues to appropriate internal departments when necessary.
- Provide training and mentorship to less experienced field service personnel remotely.
- Analyze service reports to identify trends and areas for improvement in product performance.
- Manage communication effectively across different platforms to ensure seamless support.
- Occasionally, may involve travel to assist in critical on-site situations, though the core of this role is remote.
Qualifications:
- Technical diploma or degree in a relevant field (e.g., Electrical, Mechanical, Electronics).
- Minimum of 5 years of experience in field service, installation, or maintenance.
- Proven ability to diagnose and troubleshoot complex technical issues.
- Excellent remote communication and guidance skills, including video conferencing and remote desktop tools.
- Strong understanding of technical documentation, schematics, and diagrams.
- Proficiency in using diagnostic equipment and tools.
- Ability to work independently and manage time effectively in a remote setting.
- Excellent problem-solving and analytical skills.
- Strong interpersonal skills for effective collaboration with on-site teams.
- Previous experience in a remote support or technical advisory role is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
8
Field Service Technician (Remote Support)
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and adaptable Field Service Technician to provide remote support for installation and maintenance operations. This role is designed for individuals who can troubleshoot and guide on-site personnel through complex technical issues from a remote location. You will be the primary point of contact for technical assistance, ensuring that equipment is installed correctly and maintained efficiently across various client sites. Responsibilities include diagnosing hardware and software issues, providing step-by-step guidance for repairs and upgrades, documenting technical solutions, and creating knowledge base articles. The ideal candidate will have extensive experience in troubleshooting diverse mechanical and electronic systems, exceptional communication skills, and the ability to explain technical procedures clearly and concisely. Proficiency with remote diagnostic tools and communication platforms is essential.
This position offers a unique opportunity to leverage your technical expertise without the demands of constant travel. You will play a critical role in ensuring operational continuity and customer satisfaction. We are looking for problem-solvers who can think critically under pressure and adapt to challenging situations. Your ability to remain calm and provide effective solutions will be highly valued. You will work closely with field engineers and support staff, coordinating efforts to resolve issues promptly. The focus is on providing expert remote assistance for installations and maintenance, supporting our operations that may extend to the Machakos, Machakos, KE area, but performed entirely from a remote workstation.
Qualifications:
This position offers a unique opportunity to leverage your technical expertise without the demands of constant travel. You will play a critical role in ensuring operational continuity and customer satisfaction. We are looking for problem-solvers who can think critically under pressure and adapt to challenging situations. Your ability to remain calm and provide effective solutions will be highly valued. You will work closely with field engineers and support staff, coordinating efforts to resolve issues promptly. The focus is on providing expert remote assistance for installations and maintenance, supporting our operations that may extend to the Machakos, Machakos, KE area, but performed entirely from a remote workstation.
Qualifications:
- Associate's or Bachelor's degree in Electronics, Mechanical Engineering, or a related technical field.
- Minimum of 3-5 years of experience as a Field Service Technician or in a similar technical support role.
- Strong knowledge of mechanical, electrical, and electronic systems.
- Excellent troubleshooting and problem-solving skills.
- Proficiency with diagnostic tools, remote access software, and ticketing systems.
- Exceptional verbal and written communication skills, with the ability to convey complex technical information to non-technical audiences.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-focused attitude with a commitment to providing high-quality service.
This advertiser has chosen not to accept applicants from your region.
9