2 Lead Installation Technician Remote Support jobs in whatjobs
Lead Installation Technician - Remote Support
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Installation Technician to join their fully remote technical support team. In this critical role, you will be responsible for providing expert remote guidance and oversight for the installation, configuration, and maintenance of complex technical systems. You will serve as the primary point of contact for field technicians, troubleshooting challenging issues and ensuring successful project completion from a distance. Your duties will include developing detailed installation procedures, creating technical documentation, and delivering remote training to installation teams. A deep understanding of mechanical, electrical, and/or software systems relevant to our industry is essential. The ideal candidate possesses exceptional problem-solving skills, a meticulous attention to detail, and the ability to diagnose and resolve issues based on remote diagnostics and troubleshooting. Experience with remote diagnostic tools, video conferencing platforms, and digital documentation is crucial. You will collaborate closely with engineering, project management, and customer support teams to ensure seamless project delivery and client satisfaction. This position demands strong leadership qualities, excellent communication skills, and the ability to guide and motivate field personnel through complex technical tasks. The capacity to work independently, manage multiple installation projects concurrently, and maintain detailed records in a fully remote setting is paramount. You will also be responsible for analyzing installation feedback to identify areas for process improvement and contributing to the development of training materials.
Responsibilities:
Responsibilities:
- Provide expert remote technical support for installation and commissioning of systems.
- Develop and refine installation manuals, troubleshooting guides, and technical documentation.
- Conduct remote training sessions for field installation technicians.
- Diagnose and resolve complex technical issues reported by field teams.
- Oversee the adherence to installation procedures and quality standards.
- Liaise with engineering and project management teams to address design or implementation challenges.
- Analyze installation performance data and identify opportunities for improvement.
- Manage remote installation projects, ensuring timely and successful completion.
- Maintain accurate records of installation activities, issues, and resolutions.
- Contribute to the continuous improvement of installation processes and tools.
- Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field.
- Minimum of 5 years of experience in installation, maintenance, or technical support of complex systems.
- Proven ability to troubleshoot and resolve technical issues remotely.
- Strong understanding of electrical, mechanical, and/or software systems.
- Proficiency with remote diagnostic tools, collaboration software, and digital documentation platforms.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication, interpersonal, and leadership abilities.
- Ability to work independently and manage multiple projects in a remote environment.
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Lead Installation Technician - Remote Support
Posted 1 day ago
Job Viewed
Job Description
Our client, a dynamic provider of specialized industrial equipment, is looking for a Lead Installation Technician to spearhead their remote technical support and guidance operations. In this role, you will leverage your extensive hands-on experience to remotely guide and assist field teams and end-users through the intricate process of installing, commissioning, and troubleshooting complex machinery. This position is critical for ensuring successful deployment and optimal performance of our client's products, all managed through a proactive, remote-first support structure. The ideal candidate possesses exceptional technical acumen, strong communication skills, and a passion for problem-solving.
Key Responsibilities:
Qualifications:
This is an exciting opportunity for a seasoned technical expert to transition into a leading remote support role, impacting customer success and product deployment. Our client offers a competitive salary, comprehensive benefits, and a supportive work environment.
Key Responsibilities:
- Provide expert remote technical guidance and support for the installation and commissioning of industrial equipment.
- Develop detailed installation manuals, step-by-step guides, and video tutorials tailored for remote user assistance.
- Analyze field reports and troubleshoot complex installation issues via video conferencing, phone, and other remote communication tools.
- Train and mentor on-site technicians or client personnel on proper installation procedures, safety protocols, and equipment operation.
- Collaborate with engineering and product development teams to provide feedback on installation challenges and product design improvements.
- Maintain accurate records of all remote support activities, including issues encountered, resolutions provided, and parts used.
- Escalate critical issues to senior management or relevant departments when necessary.
- Ensure all guidance adheres strictly to company installation standards, safety regulations, and quality benchmarks.
- Proactively identify potential installation risks and develop mitigation strategies.
- Contribute to the continuous improvement of remote support processes, tools, and knowledge base.
- Manage and coordinate the dispatch of specialized technical personnel for critical on-site interventions when remote solutions are insufficient.
- Stay updated on product enhancements, new technologies, and industry best practices related to equipment installation and maintenance.
Qualifications:
- A minimum of 5 years of hands-on experience in the installation, commissioning, and maintenance of complex industrial machinery or technical equipment.
- Proven ability to diagnose and resolve intricate mechanical, electrical, and electronic issues remotely.
- Exceptional understanding of mechanical assemblies, electrical systems, control panels, and instrumentation.
- Outstanding communication, interpersonal, and customer service skills, with the ability to clearly explain technical procedures to diverse audiences.
- Proficiency in using video conferencing platforms, remote access tools, and digital documentation software.
- Strong problem-solving capabilities and a methodical approach to troubleshooting.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Experience in training or mentoring technical staff is highly desirable.
- Familiarity with relevant safety standards and protocols in an industrial environment.
- A technical diploma or certification in a relevant engineering or technical field is preferred.
- Willingness to travel occasionally for critical on-site support, although the role is primarily remote.
This is an exciting opportunity for a seasoned technical expert to transition into a leading remote support role, impacting customer success and product deployment. Our client offers a competitive salary, comprehensive benefits, and a supportive work environment.
This advertiser has chosen not to accept applicants from your region.
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