6 Senior Installation Technician Remote Support jobs in whatjobs
Senior Installation Technician (Remote Support)
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Installation Technician with a focus on providing remote support and oversight for complex installation projects. This role requires a deep understanding of various installation processes, troubleshooting, and the ability to guide on-site teams through challenging technical procedures via remote communication channels. You will be responsible for ensuring that installations are completed correctly, safely, and efficiently, offering expert advice and problem-solving solutions to field technicians. The ideal candidate possesses exceptional technical aptitude, strong communication skills, and the ability to remain calm and effective under pressure. This is a critical role for maintaining the quality and success of our client's installations across different locations.
Responsibilities:
Responsibilities:
- Provide expert technical guidance and remote support to field installation teams for a variety of systems and equipment.
- Review installation plans, blueprints, and specifications to ensure a thorough understanding of project requirements.
- Troubleshoot complex installation issues remotely, diagnosing problems and providing clear, step-by-step solutions.
- Conduct remote quality control checks and audits of ongoing installations.
- Develop and update installation manuals, guides, and best practice documentation.
- Train and mentor junior technicians on installation procedures, safety protocols, and troubleshooting techniques.
- Collaborate with project managers and engineering teams to resolve technical challenges and improve installation processes.
- Maintain detailed records of remote support activities, issue resolution, and technical feedback.
- Stay updated with the latest technologies, tools, and methodologies relevant to installation and maintenance.
- Ensure all guidance provided adheres to safety regulations and company standards.
- Assist in the evaluation of new installation equipment and technologies.
- Be available for urgent remote support calls as needed.
- Technical certification or equivalent experience in a relevant field (e.g., electronics, mechanical systems, telecommunications).
- Minimum of 7 years of hands-on experience in installation, maintenance, or field service roles.
- Proven ability to provide effective remote technical support and guidance.
- Strong diagnostic and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency with remote collaboration tools (e.g., video conferencing, screen sharing, ticketing systems).
- Ability to interpret technical drawings, schematics, and manuals.
- Strong understanding of safety procedures and regulations.
- Self-motivated, organized, and able to work independently in a remote capacity.
- Flexibility to adapt to evolving project needs and technology.
- Experience in (Specific Industry, e.g., HVAC, IT Infrastructure, Industrial Machinery) is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
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Senior Installation Technician - Remote Support
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Installation Technician to provide remote technical support and guidance for complex installations and maintenance procedures. This fully remote role is critical for ensuring the successful deployment and ongoing operational integrity of our client's products and systems. You will act as a primary point of contact for field technicians, customer support teams, and end-users, offering expert advice and troubleshooting for installation, configuration, and maintenance challenges. The ideal candidate possesses a deep understanding of electro-mechanical systems, IT infrastructure, or specialized equipment, coupled with exceptional problem-solving abilities. You will be responsible for developing detailed installation guides, creating troubleshooting documentation, and conducting remote training sessions for technical teams. Key responsibilities include analyzing technical issues, providing step-by-step guidance via virtual channels, coordinating with engineering teams for complex solutions, and maintaining accurate records of support interactions and resolutions. This is a unique opportunity for a hands-on technician to transition into a high-impact remote role, leveraging their expertise to support a global network of installations. Your ability to diagnose problems remotely, communicate technical information effectively, and ensure client satisfaction will be paramount. We are looking for an individual who is meticulous, patient, and capable of guiding others through intricate technical processes without physical presence. Your contributions will directly impact the efficiency and success of on-site installations and field service operations.
Responsibilities:
Responsibilities:
- Provide expert remote technical support for installation, configuration, and maintenance of (Specify Product/System Type, e.g., industrial machinery, IT hardware, telecommunications equipment).
- Develop comprehensive installation manuals, troubleshooting guides, and best practice documentation.
- Conduct remote training sessions for field technicians and support staff on installation and maintenance procedures.
- Analyze reported technical issues and provide clear, step-by-step solutions via phone, video conferencing, and remote access tools.
- Diagnose hardware and software problems related to installations and operational issues.
- Collaborate with engineering and product development teams to escalate and resolve complex technical challenges.
- Maintain detailed records of support requests, resolutions, and customer feedback in a CRM or ticketing system.
- Ensure adherence to safety protocols and operational standards during the guidance of installations.
- Contribute to the continuous improvement of installation processes and support documentation.
- Serve as a subject matter expert for internal teams and external partners regarding installation and maintenance.
- Technical degree or certification in a relevant field (e.g., Engineering Technology, Electronics, IT).
- Minimum of 6 years of hands-on experience in installation, maintenance, and repair of (Specify relevant equipment/systems).
- Proven expertise in troubleshooting complex technical issues remotely.
- Excellent knowledge of (Specific technologies/software relevant to the role).
- Strong ability to read and interpret technical diagrams, schematics, and manuals.
- Exceptional communication, interpersonal, and remote coaching skills.
- Proficiency with remote support tools (e.g., TeamViewer, AnyDesk, video conferencing platforms).
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- A proactive approach to problem-solving and continuous learning.
This advertiser has chosen not to accept applicants from your region.
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Senior Installation Technician - Remote Support
Posted 20 days ago
Job Viewed
Job Description
Our client, a global leader in specialized industrial equipment, is seeking a highly skilled and experienced Senior Installation Technician with a strong aptitude for remote support to join their dynamic team. While this role is fully remote, it requires the ability to provide expert guidance and troubleshooting to on-site technicians and clients worldwide. You will be responsible for developing detailed installation protocols, creating comprehensive training materials, and offering real-time technical assistance for complex equipment setups and maintenance. The ideal candidate will possess extensive hands-on experience with mechanical, electrical, and hydraulic systems, coupled with an in-depth understanding of diagnostic tools and methodologies. You will act as a central point of contact for escalating technical issues, analyzing performance data, and providing solutions to ensure optimal equipment function. This role demands exceptional problem-solving skills, clear and concise communication abilities, and the capacity to translate intricate technical information into actionable guidance. You will collaborate closely with engineering, support, and field service teams to identify recurring issues and contribute to product improvement initiatives. This position offers a unique opportunity to leverage your expertise in a challenging and rewarding remote role, directly impacting client satisfaction and operational efficiency.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and guidance for equipment installation, commissioning, and maintenance.
- Develop and refine installation manuals, procedures, and troubleshooting guides.
- Train and mentor field technicians on best practices for equipment installation and repair.
- Analyze equipment performance data and diagnose complex technical issues remotely.
- Collaborate with engineering teams to resolve product defects and improve designs.
- Serve as a technical escalation point for challenging installation and maintenance problems.
- Document technical solutions and contribute to a knowledge base for the support team.
- Ensure adherence to safety standards during all remote guidance activities.
- Communicate effectively with clients and internal teams to resolve issues promptly.
- Technical degree or equivalent certification in Mechanical, Electrical, or Industrial Engineering Technology.
- Minimum of 6 years of experience in installing, maintaining, and troubleshooting complex industrial equipment.
- Proven expertise in mechanical, electrical, and hydraulic systems.
- Strong diagnostic skills and proficiency with testing equipment.
- Exceptional ability to explain technical procedures and solutions clearly and concisely in a remote context.
- Experience developing technical documentation and training materials.
- Proficiency with remote access and diagnostic software.
- Excellent problem-solving and analytical skills.
- Ability to work independently and manage multiple support requests in a remote setting.
This advertiser has chosen not to accept applicants from your region.
2
Senior Installation Technician - Remote Support
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a proficient and customer-focused Senior Installation Technician with a specialization in remote support and troubleshooting to join their fully remote technical operations team. This role is essential for providing expert guidance and solutions to clients experiencing installation or maintenance issues with our client's products and services, all without requiring on-site visits. You will be responsible for diagnosing complex technical problems via phone, video calls, and remote access tools, guiding clients through intricate installation procedures, and performing in-depth troubleshooting to resolve hardware and software issues. This position requires a comprehensive understanding of mechanical, electrical, and software systems relevant to the company's offerings. You will document technical issues and solutions, contributing to a knowledge base that supports both internal teams and clients. The Senior Installation Technician will also train and mentor junior technicians, sharing expertise and best practices for remote support. Exceptional communication, patience, and the ability to clearly explain technical information to non-technical users are critical. Strong problem-solving skills and the ability to think critically under pressure are a must. Proficiency with various remote support tools, diagnostic software, and CRM systems is required. The ideal candidate will have a strong background in installation and maintenance, with a minimum of 5 years of experience in a technical support or field service role, with a significant portion involving remote assistance. Relevant certifications in electronics, networking, or specific product lines are a plus. This is a fully remote position, offering the chance to leverage your technical expertise to assist customers nationwide, including those in the vicinity of Eldoret, Uasin Gishu, KE .
This advertiser has chosen not to accept applicants from your region.
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Senior Installation Technician (Remote Support)
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Installation Technician to lead and execute complex installation projects. This is a fully remote contractor role, focused on providing expert, hands-on installation services for specialized equipment. While the coordination and planning are managed remotely, this position requires significant on-site work at client locations. You will be responsible for ensuring that installations are completed accurately, efficiently, and to the highest quality standards. The ideal candidate is a master of their trade with a proven track record in intricate installations and a commitment to delivering exceptional service. You will also mentor junior technicians and contribute to the refinement of installation processes.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Perform installations of complex systems and equipment according to technical specifications and blueprints.
- Lead installation teams, providing technical guidance and supervision to ensure project completion.
- Troubleshoot and resolve any installation-related issues encountered during the process.
- Conduct thorough testing and calibration of installed systems to ensure optimal performance.
- Interpret technical manuals, schematics, and diagrams to guide installation procedures.
- Manage installation timelines and resources effectively to meet project deadlines.
- Ensure compliance with all safety regulations and company installation standards.
- Provide on-site training to clients or end-users on the operation of newly installed systems.
- Document all installation activities, including site conditions, modifications, and final configurations.
- Collaborate with remote project managers and support teams to address technical challenges.
- Maintain a high level of professionalism and customer service during all client interactions.
- Contribute to the continuous improvement of installation methodologies and best practices.
Qualifications:
- Extensive experience (10+ years) in technical installation, preferably in a specialized field (e.g., industrial machinery, IT infrastructure, telecommunications).
- Demonstrated expertise in reading and interpreting complex technical drawings and schematics.
- Proven ability to troubleshoot and resolve intricate installation problems.
- Strong understanding of mechanical, electrical, or relevant system components.
- Excellent hands-on skills and proficiency with relevant tools and equipment.
- Leadership qualities with the ability to guide and manage small teams.
- Strong communication and interpersonal skills for effective client and team interaction.
- Commitment to safety and quality in all aspects of work.
- Ability to work independently and manage on-site tasks efficiently.
- Willingness to travel frequently to various installation sites.
- Possession of relevant certifications or vocational training in a technical trade is highly advantageous.
This advertiser has chosen not to accept applicants from your region.
4
Senior Installation Technician (Remote Support)
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Installation Technician to provide critical remote support for complex installations and maintenance operations. This role offers a unique hybrid work arrangement, blending remote technical guidance with occasional on-site client interaction. You will be the go-to expert for guiding field technicians through intricate installation, troubleshooting, and repair processes for our client's state-of-the-art equipment and systems. Your responsibilities will include developing detailed installation manuals and guides, providing real-time technical assistance via phone, video conferencing, and remote diagnostic tools, and analyzing service reports to identify recurring issues and recommend preventive measures. You will also be instrumental in training and mentoring junior technicians, both remotely and potentially in person, on best practices and advanced techniques. Strong mechanical aptitude, electrical systems knowledge, and exceptional communication skills are paramount. The ability to clearly articulate complex technical information to individuals with varying levels of expertise is essential. This role requires a proactive approach to problem-solving and a commitment to ensuring client satisfaction through efficient and effective technical support. You will play a vital role in maintaining high standards of service and operational excellence across the organization.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and guidance to field installation and maintenance teams.
- Develop comprehensive installation, troubleshooting, and maintenance documentation and guides.
- Analyze technical data and service reports to identify root causes of recurring issues.
- Conduct remote diagnostic assessments of equipment and systems to identify faults.
- Guide technicians through complex repair and replacement procedures.
- Train and mentor junior technicians on installation best practices, troubleshooting techniques, and product knowledge.
- Collaborate with engineering and product development teams to provide feedback on product performance and installation challenges.
- Maintain detailed records of support interactions, resolutions, and technical findings.
- Ensure adherence to all safety protocols and company standards during all support activities.
- Assist in the planning and scheduling of complex on-site installations or critical repairs as needed.
- Contribute to the continuous improvement of support processes and knowledge base.
- Maintain a high level of customer satisfaction through timely and effective technical assistance.
- Technical degree or certification in a relevant field (e.g., Electronics, Mechanical Technology, Electrical Engineering).
- Minimum of 6 years of hands-on experience in installing, maintaining, and repairing complex technical systems or equipment.
- Proven experience in providing technical support, preferably in a remote or phone-based capacity.
- Strong understanding of electrical, mechanical, and hydraulic systems.
- Excellent diagnostic and problem-solving skills with a methodical approach.
- Exceptional communication, interpersonal, and presentation skills, with the ability to explain technical concepts clearly.
- Proficiency in using diagnostic tools, multimeters, and other relevant technical equipment.
- Experience with creating technical documentation and training materials.
- Ability to work independently and manage time effectively.
- Willingness to travel occasionally for on-site support or training.
- Familiarity with CRM or ticketing systems is advantageous.
- Knowledge of network configuration and troubleshooting is a plus.
This advertiser has chosen not to accept applicants from your region.
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