3 Senior Field Technician Remote Support jobs in whatjobs
Senior Field Technician (Remote Support)
Posted 20 days ago
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Job Description
Our client is looking for a skilled and dedicated Senior Field Technician to provide on-site support and remote troubleshooting for our specialized equipment installations. This hybrid role requires a balance of hands-on field work and remote technical assistance. You will be responsible for installing, maintaining, and repairing complex machinery and systems at client locations, while also offering expert remote support to junior technicians and end-users. Key duties include diagnosing and resolving hardware and software issues, performing preventative maintenance, conducting system upgrades, and documenting all service activities. The ideal candidate will have extensive experience in mechanical and electrical systems, with a strong understanding of diagnostic tools and techniques. Excellent problem-solving abilities, attention to detail, and the capacity to work independently are essential. You must possess strong communication skills to effectively guide remote troubleshooting efforts and liaise with clients and internal teams. This role demands flexibility, as it involves both site visits and remote support responsibilities. A commitment to continuous learning and staying updated with the latest technological advancements is crucial. You will play a vital role in ensuring the optimal performance and longevity of our installations, supporting clients in **Meru, Meru, KE** and beyond.
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Senior Field Technician - Remote Support
Posted 11 days ago
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Job Description
Our client is seeking a highly skilled and motivated Senior Field Technician to join their dynamic team. This is a fully remote position, requiring you to leverage your expertise to provide exceptional installation and maintenance support across various technical systems. You will be responsible for diagnosing and resolving complex technical issues reported by clients, ensuring minimal downtime and maximum operational efficiency. This role involves detailed troubleshooting, guiding on-site personnel through intricate procedures, and documenting all resolved issues comprehensively. The ideal candidate will possess a deep understanding of hardware and software installation, configuration, and repair across a diverse range of equipment, including networking devices, industrial machinery, and specialized electronic components. You will proactively identify potential problems, recommend preventive maintenance strategies, and contribute to the continuous improvement of our support processes. Collaboration is key; you will work closely with engineering, development, and customer success teams to provide feedback and drive product enhancements. Proficiency in remote diagnostic tools and a strong ability to communicate technical information clearly to non-technical stakeholders are essential. This position demands excellent problem-solving skills, a meticulous attention to detail, and the ability to manage multiple priorities in a fast-paced, remote environment. You will be expected to maintain up-to-date knowledge of industry trends and emerging technologies. While the role is fully remote, occasional virtual team meetings and training sessions will be scheduled. We are looking for an individual who is a self-starter, takes initiative, and is committed to delivering outstanding technical support. The role offers a unique opportunity to shape the future of our client's technical support infrastructure from anywhere. While the primary work location is designated as Thika, Kiambu, KE , the nature of the role is entirely remote.
Responsibilities:
Responsibilities:
- Provide remote technical support for installation, configuration, and maintenance of systems.
- Diagnose and resolve complex hardware and software issues.
- Guide on-site personnel through troubleshooting and repair processes.
- Document all technical procedures, solutions, and client interactions.
- Collaborate with cross-functional teams to identify and resolve systemic issues.
- Develop and maintain knowledge base articles and troubleshooting guides.
- Stay current with technological advancements and best practices in installation and maintenance.
- Manage support tickets and ensure timely resolution of client requests.
- Contribute to the improvement of support tools and processes.
- Proven experience in a Senior Field Technician or similar technical support role.
- Strong understanding of network protocols, operating systems, and hardware.
- Proficiency with remote access and diagnostic tools.
- Excellent analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote setting.
- Relevant technical certifications are a plus.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Technician - Remote Support
Posted 4 days ago
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Job Description
Our client requires a highly skilled and experienced Senior Field Technician to provide expert remote support for complex installation and maintenance tasks. This is a fully remote role, allowing you to leverage your technical expertise and problem-solving skills from your home office. You will be the primary point of contact for troubleshooting and guiding on-site personnel through intricate installation, repair, and maintenance procedures for specialized equipment. Your responsibilities will include conducting detailed diagnostic assessments via video conferencing, phone, and remote access tools, developing step-by-step instructions, and providing real-time technical assistance to resolve issues efficiently. You will create and maintain comprehensive technical documentation, including troubleshooting guides, best practices, and standard operating procedures. This role demands exceptional communication skills, the ability to explain complex technical concepts clearly and concisely to individuals with varying levels of expertise, and a strong aptitude for problem-solving under pressure. A deep understanding of mechanical, electrical, and electronic systems, along with extensive experience in diagnosing and repairing sophisticated machinery, is essential. Proficiency with diagnostic software and remote support platforms is required. The ideal candidate will possess a strong background in a relevant technical field, such as industrial machinery, telecommunications, or advanced electronics. You must be proactive, organized, and capable of managing multiple support requests simultaneously. While the position is remote, it is part of the vital technical support network for Embu, Embu, KE. We are seeking a dedicated and knowledgeable technician who excels in a virtual support environment and is committed to ensuring minimal downtime and maximum operational efficiency for our client's customers. If you are passionate about providing high-level technical solutions and thrive in an independent, remote work setting, we invite you to apply.
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