What Jobs are available for Operations Director in Kenya?

• Develop and implement strategic operational plans aligned with the company's overall business objectives.
• Oversee all day-to-day operations, including warehousing, transportation, inventory management, and distribution.
• Manage and optimize operational budgets, ensuring cost-effectiveness and maximizing profitability.
• Lead, mentor, and develop a high-performing team of operations managers and staff.
• Implement and enforce operational policies, procedures, and best practices to ensure efficiency, safety, and quality.
• Drive continuous improvement initiatives across the operations department, leveraging data analytics and process optimization techniques.
• Ensure compliance with all relevant industry regulations, safety standards, and environmental requirements.
• Build and maintain strong relationships with key stakeholders, including suppliers, clients, and service providers.
• Monitor key performance indicators (KPIs) and develop strategies to improve operational performance.
• Manage and resolve operational challenges and implement effective solutions.
• Oversee the effective utilization of company assets, including fleet, equipment, and facilities.
• Represent the operations department in senior management meetings and contribute to strategic decision-making.
• Foster a culture of safety, accountability, and high performance within the operations team.
• Stay abreast of industry trends and technological advancements to enhance operational capabilities.

• Master's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Minimum of 10 years of progressive experience in operations management, with at least 5 years in a senior leadership role within the logistics or supply chain industry.
• Demonstrated success in managing large-scale operational functions and driving significant improvements in efficiency and cost reduction.
• In-depth knowledge of supply chain principles, warehousing, transportation, and inventory management.
• Proven ability to lead and motivate large teams, fostering a collaborative and results-driven environment.
• Strong financial acumen and experience in budget management.
• Excellent strategic planning, problem-solving, and decision-making skills.
• Outstanding communication, negotiation, and interpersonal skills.
• Proficiency in supply chain management software and ERP systems.
• Must be willing and able to work on-site at our facility in Mombasa, Mombasa, KE .

YMCA of Metropolitan Fort Worth Employment Application

Download the Full Playbook for the Operations Director Here

The YMCA of Metropolitan Fort Worth is seeking a mission-driven Operations Director to provide strategic and operational leadership for both the William M. McDonald YMCA and the Eastside YMCA. This leader will be responsible for ensuring operational excellence, program quality, and membership growth while building strong community connections and fostering a culture of accountability, hospitality, and impact.

The Operations Director will oversee a broad portfolio including membership, health and wellness, aquatics, playhouse, youth-zone, and youth/family programs, while supporting program directors in delivering high-quality services. This role requires a hands-on leader who can recruit, train, and mentor staff, strengthen member engagement, and ensure branch operations align with the YMCA's mission and values.

The William M. McDonald YMCA, located at Renaissance Square, is a 36,000-square-foot, state-of-the-art facility that includes a wellness center, multipurpose spaces, teen empowerment zone, gymnasium with an elevated track, and expansive outdoor aquatics center. As part of the Purpose Built Community Project, the McDonald Y plays a critical role in breaking cycles of poverty and serving as a community hub for Southeast Fort Worth.

The Eastside YMCA, reopened in 2025, features 16.4 acres of land with a renovated fitness area, culinary arts kitchen, group exercise studio, and outdoor pool. The Eastside Y is an exciting new frontier for community impact in East Fort Worth. The Eastside YMCA is one of 20 Good For You Healthy Hub locations in the Dallas-Fort Worth area.

Together, these branches represent nearly 800+ membership units, with significant growth potential. The Operations Director will lead day-to-day operations, branch special events, and the community campaign portion of the annual campaign, while serving as a liaison to each branch's advisory board.

Our Mission And Core Values Are Brought To Life By Our Culture. It's Who We Are, Who We Aspire To Be And How We Show Up Every Day. We Are Cause-driven. We Don't Just Show Up, We Show Up With Purpose. As a Cause Driven Leader You Are Expected To Be

• Welcoming - Accept neighbors eagerly, warmly, hospitably, and as equal participants.
• Nurturing - To care for, support, and help develop through encouragement.
• Hopeful - Take an optimistic or positive view of future outcomes.
• Determined - To devote full strength and concentrated attention to the cause.
• Genuine - To be honest and open in relationships with others.

We act with intentionality to connect people to our cause. Join us and help transform lives

Qualifications
Education & Experience

• Bachelor's degree in business, recreation, non-profit management or related field.
• Minimum 5 years of progressive leadership experience in operations, program management, or nonprofit leadership with direct staff supervision.
• Proven ability in fiscal management, staff development, and membership growth.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment while building collaborative relationships.

KEY AREAS OF IMPACT

• Leadership & Staff Development - Provide direct leadership to program directors and staff teams, ensuring alignment with YMCA mission, values, and culture. Recruit, develop, and mentor staff while fostering a positive, supportive, and accountable work environment. Lead with a hands-on approach, modeling YMCA values of caring, honesty, respect, and responsibility.
• Operations & Facility Management - Ensure seamless operations, maintaining safe, clean, and welcoming environments at both branches. Oversee inspections, repairs, renovations, and sustainability initiatives. Foster a culture of accountability, collaboration, and continuous improvement.
• Financial Oversight - Manage branch budgets, monitor performance, and ensure resources are used effectively to achieve membership, program, and fundraising goals. Ensure compliance with YMCA, local, state, and federal policies, including safety and risk management standards.
• Program Innovation & Quality - Oversee program development and evaluation across youth, family, wellness, and aquatics offerings. Drive innovation by creating new programs that respond to community needs and trends. Establish quality assurance processes, use feedback and outcomes to guide improvements, and invest in staff training and professional development.
• Membership Growth & Engagement - Develop and execute strategies for membership growth and retention. Lead engagement initiatives such as loyalty programs, community events, and personalized communications. Oversee member onboarding and ensure excellent customer service standards across staff teams. Use membership date to drive decision-making and strategy.
• Community and Board Relations - Build strong relationships with members, volunteers, and community partners. Support board and volunteer engagement efforts, ensuring alignment with Association goals. Serve as the face of the Y in both communities, engaging partners, strengthening philanthropy, and advancing community impact.

MISSION
To put Christian principles into practice through programs, services and relationships that build a healthy spirit, mind and body for all.

AREAS OF IMPACT
The YMCA Is An Organization That Serves All People, From All Backgrounds And All Walks Of Life. Our Purpose Is To Strengthen Community. Our Areas Of Impact Include

• Youth Development: Empowering young people to reach their full potential.
• Healthy Living: Improving individual and community well-being.
• Social Responsibility: Providing support and inspiring action in our communities.

Compensation & Benefits
The YMCA of Metropolitan Fort Worth offers a competitive salary and benefits package for selected candidates.

The yearly salary range for this position is $60,000 - $70,000 and will be commensurate with the selected candidates experience.

The YMCA provides competitive health, dental, and vision benefits. Long-term disability, a medical and dependent care reimbursement plan, employee assistance plan, free family membership, discounts on Y programs including summer camps, enrichment classes, youth sports, childcare and more Eligible to enroll in a 403 (b) tax-deferred account at beginning of employment. 12% retirement paid by the YMCA upon meeting eligibility requirements. Paid time off (PTO) based on hours worked and years of service. Training and leadership development opportunities.

This job description is not intended to be all inclusive. It is understood that the employee will also perform other reasonable association duties and will be responsible for implementation of the policies, procedures and standards established by the Metropolitan Board, the branch Board of Managers and the Association Leadership. Job descriptions are reviewed periodically and may be revised at the discretion of management. This job description is not a written or implied contract.

• Develop and execute strategic operational plans aligned with the company's overall vision and goals.
• Oversee day-to-day operations across various departments, ensuring seamless execution and efficiency.
• Implement and refine operational processes to enhance productivity and reduce costs.
• Manage budgets, P&L, and financial performance for operational departments.
• Lead, mentor, and develop a high-performing team of operational managers and staff.
• Drive continuous improvement initiatives and foster a culture of innovation and excellence.
• Establish key performance indicators (KPIs) and monitor operational performance against targets.
• Identify and mitigate operational risks.
• Collaborate with executive leadership to set strategic direction and make key business decisions.
• Manage relationships with key external stakeholders, suppliers, and partners.
• Ensure compliance with all relevant laws, regulations, and industry standards.
• Lead the implementation of new technologies and systems to improve operational capabilities.
• Develop and maintain operational policies and procedures.
• Conduct market research and competitive analysis to identify new business opportunities.
• Oversee resource allocation and optimize the utilization of company assets.

• Extensive experience in senior management roles, with a focus on operations, strategy, and business development.
• Proven track record of successfully leading and managing teams.
• Strong understanding of financial management, budgeting, and P&L responsibility.
• Demonstrated ability to drive operational efficiency and implement process improvements.
• Excellent strategic thinking, problem-solving, and decision-making skills.
• Exceptional leadership, communication, and interpersonal abilities.
• Experience in managing remote teams and operations is essential.
• Bachelor's degree in Business Administration, Management, or a related field; MBA or equivalent advanced degree preferred.
• Proficiency in relevant business software and management tools.
• Ability to adapt to a fast-paced and evolving business environment.
• Experience in (mention a relevant industry if applicable, e.g., technology, finance, manufacturing) is a plus.

What you become a part of:

As the Head of Internal Audit, you will report directly to the Chief Financial Officer (CFO) and the Group Managing Director (MD)/ Chief Executive Officer (CEO). You will oversee internal audit activities across all operating units, including manufacturing locations, ensuring robust governance, risk management, and control processes.

This role involves working closely with senior leadership, manufacturing teams, and various departments to assess risks, optimize operations, and ensure compliance with internal policies and external regulations. You will also play a pivotal role in standardizing processes, investigating fraud, and conducting market-specific audits to drive operational excellence and accountability.

What to expect:

Internal Audit Strategy:

• Develop and execute a comprehensive internal audit plan by market and activity, aligned with the organizations strategic goals and risk profile.
• Oversee internal audit activities across all operating units, including manufacturing locations, ensuring critical business processes and geographies are covered.

Risk Management & Market Risk Identification:

• Identify and assess key organizational risks, including market-specific risks, operational, financial, compliance, and IT-related risks.
• Collaborate with leadership to develop and implement risk mitigation strategies, addressing both market-specific and organizational risks.

Audit Execution:

• Conduct audits in-market and via desk-based reviews to evaluate the efficiency and effectiveness of systems, processes, and controls.
• Perform fraud investigations to identify, analyse, and address potential fraudulent activities across the organization.
• Standardize processes and develop SOPs to ensure consistency and compliance across all locations and markets.

Compliance & Governance:

• Ensure adherence to internal policies, procedures, and external regulations across operating units and manufacturing locations.
• Monitor compliance with applicable laws, regulatory requirements, and corporate standards, providing timely recommendations for corrective actions.

Reporting, Remediation & Training:

• Prepare and issue detailed reports on audit findings, risks, and recommendations to the CFO and Group MD/ CEO.
• Oversee the implementation of remedial actions to address audit findings and ensure risks are effectively mitigated.
• Provide training and awareness programs to improve organizational compliance and strengthen internal controls.

Fraud Investigation:

• Lead investigations into suspected fraud, ensuring thorough analysis and reporting of findings to senior management.
• Develop preventive measures and internal controls to reduce exposure to fraudulent activities.

Collaboration & Stakeholder Management:

• Partner with cross-functional teams, including manufacturing teams, to understand business operations and provide actionable recommendations for improvement.
• Foster strong relationships with senior leadership, divisional heads, and external auditors to ensure alignment on internal audit objectives.

Team Leadership & Development:

• Build, lead, and mentor a high-performing internal audit team, fostering a culture of accountability and continuous learning.
• Provide training and development opportunities to enhance team capabilities and ensure alignment with organizational goals.

Process Improvement:

• Identify opportunities to optimize processes, enhance operational efficiency, and strengthen internal controls across all units, including manufacturing sites.
• Leverage technology and data analytics to improve the quality and efficiency of audit processes.

Essential qualifications, experience and skills:

Qualifications:

• Chartered Accountant (CA), Certified Internal Auditor (CIA), or equivalent professional certification is required.
• Additional certifications in risk management or fraud detection (e.g., CISA, CFE) are highly desirable.

Experience:

• 12+ years of progressive experience in internal audit, risk management, or compliance, with at least 5 years in a leadership role.
• Strong exposure to multinational organizations or businesses operating in emerging markets, preferably in the pharmaceutical or FMCG sectors.
• Proven ability to lead audits across multiple geographies and functional areas of an organization, including manufacturing, warehousing, and distribution.

Skills:

• Expertise in internal auditing methodologies, risk assessment frameworks, and control evaluation techniques.
• Strong analytical and problem-solving skills, with the ability to provide actionable recommendations.
• Proficiency in using audit tools and data analytics to enhance audit quality and efficiency.
• Excellent communication and interpersonal skills to interact effectively with stakeholders at all levels.
• Demonstrated ability to lead and develop high-performing teams.

• Develop and execute strategic business plans to drive growth and profitability within the catering division.
• Oversee all operational aspects of catering services, including event planning, execution, and post-event analysis.
• Lead menu development initiatives, ensuring innovative, high-quality, and cost-effective culinary offerings.
• Manage supply chain, vendor relationships, and inventory control to optimize costs and ensure product quality.
• Establish and enforce stringent food safety and sanitation standards across all operations.
• Develop and manage budgets, P&L statements, and financial forecasts for the catering department.
• Lead, mentor, and develop a remote team of catering professionals, fostering a collaborative and high-performance culture.
• Drive customer satisfaction by ensuring exceptional service delivery and addressing client needs effectively.
• Identify and implement innovative solutions for remote operational challenges and service enhancements.
• Stay abreast of industry trends, competitor activities, and emerging technologies in the catering and event industry.

• Bachelor's degree in Hospitality Management, Business Administration, Culinary Arts, or a related field; Master's degree preferred.
• Minimum of 10 years of progressive experience in the catering industry, with at least 5 years in a senior leadership or executive role.
• Demonstrated success in managing large-scale catering operations and P&L responsibility.
• Extensive knowledge of culinary trends, menu engineering, event planning, and food production management.
• Strong understanding of health, safety, and sanitation regulations relevant to the food service industry.
• Proven ability to lead and manage remote teams effectively, fostering engagement and accountability.
• Exceptional strategic planning, financial management, and problem-solving skills.
• Outstanding communication, negotiation, and interpersonal skills.
• Proficiency in catering management software and standard business applications.
• Passion for food, service excellence, and creating memorable culinary experiences.

What you become a part of:

As the Head of Internal Audit, you will report directly to the Chief Financial Officer (CFO) and the Group Managing Director (MD)/ Chief Executive Officer (CEO). You will oversee internal audit activities across all operating units, including manufacturing locations, ensuring robust governance, risk management, and control processes.

This role involves working closely with senior leadership, manufacturing teams, and various departments to assess risks, optimize operations, and ensure compliance with internal policies and external regulations. You will also play a pivotal role in standardizing processes, investigating fraud, and conducting market-specific audits to drive operational excellence and accountability.

What to expect:

Internal Audit Strategy
:

• Develop and execute a
  comprehensive internal audit plan
  by market and activity, aligned with the organization's strategic goals and risk profile.
• Oversee internal audit activities across all operating units, including manufacturing locations, ensuring critical business processes and geographies are covered.

Risk Management & Market Risk Identification
:

• Identify and assess
  key organizational risks
  , including market-specific risks, operational, financial, compliance, and IT-related risks.
• Collaborate with leadership to develop and implement
  risk mitigation strategies
  , addressing both market-specific and organizational risks.

Audit Execution
:

• Conduct audits
  in-market
  and via desk-based reviews to evaluate the efficiency and effectiveness of systems, processes, and controls.
• Perform
  fraud investigations
  to identify, analyse, and address potential fraudulent activities across the organization.
• Standardize processes and
  develop SOPs
  to ensure consistency and compliance across all locations and markets.

Compliance & Governance
:

• Ensure adherence to
  internal policies, procedures, and external regulations
  across operating units and manufacturing locations.
• Monitor compliance with applicable laws, regulatory requirements, and corporate standards, providing timely recommendations for corrective actions.

Reporting, Remediation & Training
:

• Prepare and issue
  detailed reports
  on audit findings, risks, and recommendations to the CFO and Group MD/ CEO.
• Oversee the implementation of remedial actions to address audit findings and ensure risks are effectively mitigated.
• Provide
  training and awareness programs
  to improve organizational compliance and strengthen internal controls.

Fraud Investigation
:

• Lead investigations into suspected fraud, ensuring thorough analysis and reporting of findings to senior management.
• Develop preventive measures and internal controls to reduce exposure to fraudulent activities.

Collaboration & Stakeholder Management
:

• Partner with cross-functional teams, including manufacturing teams, to understand business operations and provide actionable recommendations for improvement.
• Foster strong relationships with senior leadership, divisional heads, and external auditors to ensure alignment on internal audit objectives.

Team Leadership & Development
:

• Build, lead, and mentor a high-performing
  internal audit team
  , fostering a culture of accountability and continuous learning.
• Provide training and development opportunities to enhance team capabilities and ensure alignment with organizational goals.

Process Improvement
:

• Identify opportunities to optimize processes, enhance operational efficiency, and strengthen internal controls across all units, including manufacturing sites.
• Leverage technology and data analytics to improve the quality and efficiency of audit processes.

Essential qualifications, experience and skills:

Qualifications
:

• Chartered Accountant (CA), Certified Internal Auditor (CIA), or equivalent professional certification is required.
• Additional certifications in risk management or fraud detection (e.g., CISA, CFE) are highly desirable.

Experience
:

• 12+ years of progressive experience in internal audit, risk management, or compliance, with at least 5 years in a leadership role.
• Strong exposure to multinational organizations or businesses operating in emerging markets, preferably in the pharmaceutical or FMCG sectors.
• Proven ability to lead audits across multiple geographies and functional areas of an organization, including manufacturing, warehousing, and distribution.

Skills
:

• Expertise in internal auditing methodologies, risk assessment frameworks, and control evaluation techniques.
• Strong analytical and problem-solving skills, with the ability to provide actionable recommendations.
• Proficiency in using audit tools and data analytics to enhance audit quality and efficiency.
• Excellent communication and interpersonal skills to interact effectively with stakeholders at all levels.
• Demonstrated ability to lead and develop high-performing teams.