What Jobs are available for Team Management in Kenya?
Showing 5000+ Team Management jobs in Kenya
Job Description
Company Description
Britam Holdings Limited is a leading diversified financial services group listed on the Nairobi Securities Exchange. Operating across Eastern and Southern Africa, Britam offers a wide range of financial products and services, including life, health, and general insurance, asset management, banking, and property. Their product offerings encompass investment planning, wealth management, retirement planning, and more. For more information, please visit
Role Description
This is a full-time on-site role for a Sales Team Manager located in Kitengela. The Sales Team Manager will be responsible for leading and managing a team of sales professionals, driving and exceed sales targets and conducting training sessions. Key day-to-day tasks include setting sales targets, creating strategic sales plans,, monitoring team performance, and providing ongoing support and guidance.
Qualifications
- Over 5 years of experience in successful sales Teams Management with a Proven track record of meeting targets month on month basis.
- Proven track record of a successful and experienced Sales person.
- Minimum of a diploma qualification, possession of a degree in business related field is an added advantage.
- Must be COP compliant.
- Excellent recruitment, training, mentorship and coaching skills.
- Ambitious with entrepreneural mindset.
- Good organizational and interpersonal skills.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Senior Customer Service & Support Lead - Remote Team Management
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Senior Customer Service & Support Lead to manage and inspire their remote customer support team. This is a fully remote position where you will be responsible for overseeing daily operations, ensuring exceptional customer experiences, and driving continuous improvement in service delivery. You will lead a team of support agents, providing coaching, training, and performance management to foster a positive and productive work environment.
The ideal candidate will have a proven track record in customer service management, with extensive experience in handling complex customer issues, resolving complaints, and implementing service excellence initiatives. You will be proficient in utilizing CRM systems, ticketing software, and other customer support tools. This role requires strong leadership, communication, problem-solving, and analytical skills. You will analyze customer feedback and support metrics to identify areas for improvement, develop training materials, and ensure adherence to service level agreements (SLAs). Your goal will be to elevate the customer support function and build lasting customer loyalty.
Key Responsibilities:
The ideal candidate will have a proven track record in customer service management, with extensive experience in handling complex customer issues, resolving complaints, and implementing service excellence initiatives. You will be proficient in utilizing CRM systems, ticketing software, and other customer support tools. This role requires strong leadership, communication, problem-solving, and analytical skills. You will analyze customer feedback and support metrics to identify areas for improvement, develop training materials, and ensure adherence to service level agreements (SLAs). Your goal will be to elevate the customer support function and build lasting customer loyalty.
Key Responsibilities:
- Lead, coach, and mentor a remote team of customer service representatives.
- Oversee daily support operations, ensuring timely and effective resolution of customer inquiries.
- Develop and implement customer service policies and procedures.
- Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
- Analyze customer feedback and support data to identify trends and areas for improvement.
- Develop and deliver training programs for new hires and ongoing staff development.
- Handle escalated customer issues and complaints with professionalism and efficiency.
- Collaborate with other departments to resolve complex customer problems.
- Contribute to the continuous improvement of customer service processes and tools.
- Foster a positive and customer-centric team culture.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service or support, with at least 2 years in a leadership or supervisory role.
- Proven experience managing remote or distributed teams.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Strong understanding of customer service principles and best practices.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Analytical skills to interpret data and drive improvements.
- Ability to work independently and manage time effectively in a remote setting.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Operations Manager, Remote Team Leadership
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a proactive and results-oriented Operations Manager to lead their operational functions in a fully remote capacity. This role is critical for ensuring the efficiency and effectiveness of business processes across the organization. You will be responsible for overseeing daily operations, developing and implementing operational strategies, and managing cross-functional teams to achieve business objectives. The ideal candidate will possess strong leadership, strategic planning, and problem-solving skills, with a proven ability to optimize processes and drive performance improvements. Your responsibilities will include managing budgets, resource allocation, performance monitoring, and ensuring compliance with industry standards and regulations. You will also play a key role in identifying opportunities for operational enhancements and implementing innovative solutions. Excellent communication, interpersonal, and organizational skills are essential for collaborating with stakeholders at all levels and managing a remote workforce effectively. Proficiency in project management methodologies and operational software is highly desirable. We are looking for an individual who can work autonomously, adapt to a fast-paced environment, and inspire teams to achieve excellence. A bachelor's degree in Business Administration, Management, Operations Management, or a related field is required. An MBA or relevant professional certification is a plus. This is an exceptional opportunity to take on a leadership role in a dynamic organization, contribute to strategic decision-making, and shape operational excellence, all within a flexible remote work arrangement. If you are a seasoned manager with a passion for efficiency and a vision for operational success, we encourage you to apply.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Senior Operations Manager, Global Teams
Posted 25 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and strategic Senior Operations Manager to lead and optimize global operational functions. This role is critical in driving efficiency, implementing best practices, and ensuring seamless execution of business objectives across distributed teams. You will be responsible for developing and maintaining operational strategies, managing cross-functional projects, and fostering a culture of continuous improvement. Key responsibilities include overseeing day-to-day operations, identifying and mitigating risks, and collaborating with various departments to enhance productivity. The ideal candidate will possess strong leadership skills, a proven track record in operational management, and the ability to thrive in a fast-paced, remote-first environment. You will also be instrumental in resource allocation, process standardization, and performance analysis. The ability to manage complex projects, make data-driven decisions, and communicate effectively with stakeholders at all levels is paramount. This position requires a proactive approach to problem-solving and a deep understanding of operational frameworks. You will work closely with executive leadership to align operational plans with the overall company vision. Furthermore, you will be tasked with developing and implementing key performance indicators (KPIs) to measure operational success and drive accountability. The role involves extensive collaboration with product, engineering, sales, and marketing teams to ensure alignment and support for company-wide initiatives. A strong emphasis will be placed on fostering a positive and productive remote work culture, ensuring all team members feel connected and empowered. This is an exceptional opportunity for a seasoned professional to make a significant impact within a dynamic organization. The ideal candidate must be adept at change management and possess a keen eye for detail to ensure the highest standards of operational excellence are maintained. The successful candidate will be a thought leader in operational strategy and execution, driving innovation and efficiency throughout the organization. Your leadership will be crucial in mentoring and developing a high-performing global team, ensuring their continued growth and success. The ability to adapt to evolving business needs and proactively identify opportunities for enhancement is essential. Join us in shaping the future of our operations from anywhere in the world. The opportunity to work from Malindi, Kilifi, KE offers a unique lifestyle balance.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Remote Operations Manager - Global Teams
Posted 25 days ago
Job Viewed
Job Description
We are looking for a dynamic and experienced Remote Operations Manager to oversee and optimize our company’s global operational efficiency. This role is pivotal in ensuring seamless collaboration across distributed teams and driving strategic initiatives to enhance productivity and service delivery. As a remote-first position, you will leverage digital tools and methodologies to manage projects, streamline workflows, and foster a cohesive team environment irrespective of geographical locations. Your responsibilities will include developing and implementing operational policies and procedures, managing budgets, identifying areas for process improvement, and reporting on key performance indicators. You will be the go-to person for operational challenges, providing solutions that align with our strategic objectives. A proven track record in managing complex projects, excellent communication and interpersonal skills, and a deep understanding of remote team dynamics are essential. Experience with project management software, CRM systems, and operational analytics tools is highly valued. This role requires exceptional leadership qualities, the ability to motivate and guide virtual teams, and a proactive approach to problem-solving. You will play a key role in shaping our operational future and ensuring our continued success. We are committed to creating a supportive and collaborative remote work culture, offering opportunities for professional growth and development. Join our team and help us build a more efficient and effective organization from **Kisumu, Kisumu, KE**.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Senior Operations Manager - Remote Teams
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a seasoned Senior Operations Manager to lead and optimize operations for their growing remote workforce. This is a fully remote position, allowing you to implement and manage operational strategies from anywhere. You will be responsible for overseeing the day-to-day operations, ensuring efficiency, productivity, and adherence to company policies and best practices across all remote teams. The ideal candidate possesses a strong understanding of remote work dynamics, operational excellence, and change management. You will play a crucial role in developing and refining operational processes, implementing performance metrics, and driving continuous improvement initiatives. Key responsibilities include managing resource allocation, improving workflow efficiency, ensuring seamless communication channels, and fostering a cohesive and productive remote work culture. You will collaborate with various departments, including HR, IT, and team leads, to support the needs of the remote workforce. A proven ability to lead, motivate, and manage teams remotely, along with strong analytical and problem-solving skills, is essential. You should be adept at utilizing operational management tools, analyzing performance data, and identifying opportunities for enhancement. This role requires exceptional organizational skills, a strategic mindset, and the ability to adapt quickly to changing business needs in a dynamic, distributed environment. We are looking for a proactive and results-driven leader who can build robust operational frameworks that enable sustained success for our remote teams.
Responsibilities:
Responsibilities:
- Oversee and manage the operational activities of remote teams across various departments.
- Develop, implement, and optimize operational processes to enhance efficiency and productivity.
- Establish key performance indicators (KPIs) and metrics to monitor operational effectiveness.
- Drive continuous improvement initiatives to streamline workflows and reduce operational costs.
- Ensure effective communication and collaboration among remote team members and stakeholders.
- Manage resource allocation and capacity planning for remote operational needs.
- Develop and enforce operational policies, procedures, and best practices for remote work.
- Collaborate with HR and IT to support the infrastructure and employee experience for remote staff.
- Analyze operational data to identify trends, risks, and opportunities for improvement.
- Prepare regular operational reports for senior management.
- Bachelor's degree in Business Administration, Operations Management, or a related field; MBA preferred.
- Minimum of 7 years of experience in operations management, with a significant focus on managing remote or distributed teams.
- Proven track record of implementing operational improvements and driving efficiency gains.
- Strong understanding of remote work best practices, tools, and technologies.
- Excellent analytical, problem-solving, and critical thinking skills.
- Exceptional leadership, communication, and interpersonal skills.
- Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
- Proficiency in project management methodologies and operational software.
- Experience in fostering a positive and productive remote work culture.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Senior Operations Manager - Remote Team Leadership
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a highly accomplished and strategic Senior Operations Manager to lead their dispersed team. This is a fully remote position, requiring a seasoned leader with a proven ability to drive operational efficiency, foster team collaboration, and achieve strategic objectives from a distance. The ideal candidate will possess exceptional organizational skills, a deep understanding of business processes, and a passion for people management within a virtual environment.
You will be responsible for overseeing daily operations, implementing process improvements, managing budgets, and ensuring that organizational goals are met. This includes developing and executing operational strategies, performance management of remote teams, and fostering a positive and productive work culture. Strong analytical and problem-solving skills are essential for identifying bottlenecks, implementing solutions, and optimizing workflows. Excellent communication, interpersonal, and leadership skills are paramount for motivating and guiding a remote workforce. Proficiency in project management tools and virtual collaboration platforms is a must.
Responsibilities:
Qualifications:
This is a pivotal opportunity to lead and shape operations for a growing organization, offering the full benefits and flexibility of a remote work arrangement. Our client is committed to operational excellence and employee development. While this role is fully remote, the core business operations it oversees are linked to the **Naivasha, Nakuru, KE** region, making familiarity with its economic and operational landscape a valuable asset.
You will be responsible for overseeing daily operations, implementing process improvements, managing budgets, and ensuring that organizational goals are met. This includes developing and executing operational strategies, performance management of remote teams, and fostering a positive and productive work culture. Strong analytical and problem-solving skills are essential for identifying bottlenecks, implementing solutions, and optimizing workflows. Excellent communication, interpersonal, and leadership skills are paramount for motivating and guiding a remote workforce. Proficiency in project management tools and virtual collaboration platforms is a must.
Responsibilities:
- Oversee and manage all aspects of daily operations for a remote team.
- Develop and implement operational strategies to improve efficiency and productivity.
- Set performance goals and metrics for the team and individual contributors.
- Monitor and analyze operational performance, identifying areas for improvement.
- Manage budgets and ensure cost-effective operations.
- Lead, mentor, and motivate a remote team, fostering a collaborative and high-performing culture.
- Implement and refine operational processes and workflows.
- Ensure compliance with company policies and industry regulations.
- Manage cross-functional projects and initiatives.
- Report on operational performance to senior management.
Qualifications:
- Bachelor's degree in Business Administration, Management, Operations, or a related field. An MBA or Master's degree is a plus.
- Minimum of 7 years of experience in operations management, with at least 3 years in a leadership role managing remote teams.
- Proven track record of improving operational efficiency and driving business results.
- Strong understanding of process improvement methodologies (e.g., Lean, Six Sigma).
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in project management software and virtual collaboration tools.
- Strong analytical and problem-solving abilities.
- Ability to manage budgets and financial resources effectively.
- Strategic thinker with the ability to develop and execute long-term plans.
- Experience in (specify relevant industry if applicable) is highly desirable.
This is a pivotal opportunity to lead and shape operations for a growing organization, offering the full benefits and flexibility of a remote work arrangement. Our client is committed to operational excellence and employee development. While this role is fully remote, the core business operations it oversees are linked to the **Naivasha, Nakuru, KE** region, making familiarity with its economic and operational landscape a valuable asset.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Team management Jobs in Kenya !
6
Senior Agile Project Manager, Distributed Teams
Posted 27 days ago
Job Viewed
Job Description
Our client is seeking a highly accomplished Senior Agile Project Manager to lead complex, cross-functional projects within a fully remote environment. This pivotal role demands exceptional leadership, strategic planning, and a deep understanding of agile methodologies to ensure successful project delivery. You will be responsible for guiding project teams through the entire project lifecycle, from initiation and planning to execution, monitoring, control, and closure. This includes defining project scope, setting milestones, managing resources, mitigating risks, and ensuring projects are completed on time, within budget, and to the highest quality standards. You will facilitate agile ceremonies, foster strong team collaboration, and drive continuous improvement within the project teams. The ideal candidate will have a proven history of managing large-scale projects, excellent stakeholder management skills, and the ability to navigate ambiguity in a distributed workforce. You will be adept at using project management software and collaboration tools to maintain visibility and alignment across remote teams. This role requires outstanding communication, problem-solving, and organizational capabilities.
Key Responsibilities:
Key Responsibilities:
- Lead and manage multiple complex projects from inception to completion using agile methodologies.
- Develop detailed project plans, including scope, timelines, resource allocation, and budget.
- Facilitate agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
- Identify, assess, and mitigate project risks and dependencies.
- Manage stakeholder expectations and ensure effective communication throughout the project lifecycle.
- Coach and mentor project team members on agile principles and best practices.
- Track project progress, performance, and KPIs, reporting status to senior leadership.
- Ensure high-quality project deliverables and customer satisfaction.
- Drive process improvements and foster a culture of continuous learning and adaptation within project teams.
- Champion effective collaboration and communication strategies for distributed teams.
- Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field. A Master's degree or PMP/CSM/ACP certification is a strong plus.
- Minimum of 7 years of experience in project management, with at least 5 years focused on agile methodologies and managing complex software development or IT projects.
- Demonstrated success in leading and delivering projects in a fully remote setting.
- Expertise in agile frameworks such as Scrum, Kanban, and SAFe.
- Proficiency with project management tools (e.g., Jira, Asana, Trello) and collaboration platforms.
- Excellent leadership, negotiation, and conflict resolution skills.
- Strong analytical and problem-solving abilities.
- Exceptional communication and presentation skills, adept at managing remote teams.
- Ability to thrive in a fast-paced, dynamic, and fully remote work environment.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Support Manager - Remote Team Lead
Posted 10 days ago
Job Viewed
Job Description
We are seeking an experienced and empathetic Senior Customer Support Manager to lead our remote customer service team. This role, ideal for someone in Kakamega, Kakamega, KE , will focus on ensuring exceptional customer experiences by managing and motivating a team of support professionals. You will be responsible for developing and implementing customer service strategies, setting performance standards, and driving continuous improvement in support operations. The ideal candidate will have a proven track record in customer service management, excellent communication skills, and a deep understanding of CRM systems and support tools. You will handle escalated customer issues, analyze customer feedback, and identify trends to proactively address potential problems. Responsibilities include training and coaching support agents, managing team schedules, and ensuring efficient response times and resolution rates. You will also collaborate with other departments, such as product development and marketing, to relay customer insights and contribute to product enhancements. A strong ability to foster a positive and productive remote work environment is crucial. This is a key remote leadership position focused on delivering outstanding customer satisfaction and loyalty. Your ability to inspire and guide your team will be paramount to our customers' success. Responsibilities include:
- Leading, managing, and coaching a remote customer support team to achieve service excellence.
- Developing and implementing customer service strategies, policies, and procedures.
- Setting performance metrics and ensuring team members meet or exceed targets for response time, resolution rate, and customer satisfaction.
- Handling escalated customer inquiries and complaints, ensuring timely and effective resolution.
- Analyzing customer feedback and support data to identify trends, insights, and areas for improvement.
- Creating and delivering training programs for new and existing support agents.
- Managing team schedules, workload distribution, and ensuring adequate coverage.
- Collaborating with other departments to advocate for customer needs and drive product/service improvements.
- Monitoring and reporting on key customer support performance indicators.
- Fostering a positive, supportive, and high-performing remote team culture.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 6 years of experience in customer service or support roles, with at least 3 years in a management or team lead capacity.
- Proven experience managing and leading remote teams effectively.
- In-depth knowledge of CRM software (e.g., Salesforce, Zendesk) and customer support best practices.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong analytical and problem-solving abilities.
- Ability to develop and implement effective customer service strategies.
- Proficiency in utilizing support tools and technologies.
- A passion for customer advocacy and driving exceptional service experiences.
- Strong organizational and time management skills.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Senior Operations Manager - Remote Global Teams
Posted 10 days ago
Job Viewed
Job Description
Our client is a fast-paced, innovative technology company seeking a highly motivated and experienced Senior Operations Manager to lead its global remote operations. This position is essential for ensuring the efficient and effective delivery of our services and products worldwide. The ideal candidate will possess exceptional leadership skills, a strategic mindset, and a proven ability to optimize processes, manage complex projects, and drive operational excellence across distributed teams. You will be responsible for overseeing daily operations, implementing strategic initiatives, and fostering a culture of continuous improvement.
Key Responsibilities:
Key Responsibilities:
- Develop, implement, and refine operational strategies to support the company's growth and objectives.
- Oversee day-to-day operations across multiple departments and geographic locations, ensuring seamless execution.
- Manage and optimize key operational processes, identifying areas for improvement and implementing solutions.
- Lead and mentor a diverse team of operational staff, fostering a high-performance and collaborative remote work environment.
- Develop and manage operational budgets, ensuring cost-effectiveness and resource optimization.
- Implement and monitor key performance indicators (KPIs) to track operational efficiency and effectiveness.
- Drive the successful execution of strategic projects and initiatives from inception to completion.
- Collaborate with cross-functional leaders to align operational activities with business goals.
- Ensure compliance with all relevant regulations and company policies.
- Identify and mitigate operational risks, developing contingency plans as needed.
- Champion a culture of continuous improvement and innovation within the operations team.
- Utilize data analytics to inform decision-making and drive operational enhancements.
- Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. An MBA is a plus.
- Minimum of 8 years of progressive experience in operations management, with a significant focus on managing complex, global operations.
- Proven track record of successfully leading and managing remote teams.
- Strong understanding of operational best practices, process improvement methodologies (e.g., Lean, Six Sigma), and project management.
- Exceptional leadership, communication, and interpersonal skills.
- Demonstrated ability to think strategically and solve complex problems.
- Proficiency in operational software, ERP systems, and data analysis tools.
- Strong financial acumen and experience managing budgets.
- Ability to thrive in a fast-paced, dynamic, and fully remote work environment.
- Excellent organizational and time-management skills.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9