426 Help Desk jobs in Nairobi

• Perform scheduled line maintenance checks, including pre-flight, transit, and overnight checks, in accordance with company and regulatory standards.
• Conduct visual inspections of aircraft structures, systems, and components to identify defects, wear, and damage.
• Execute minor repairs, replacements, and adjustments to aircraft systems and components as required.
• Troubleshoot and diagnose mechanical and electrical issues, utilizing technical manuals and diagnostic equipment.
• Document all maintenance actions accurately and comprehensively in the aircraft logbook and maintenance records.
• Ensure compliance with all company policies, safety procedures, and relevant aviation regulations (e.g., EASA, FAA, KCAA).
• Collaborate effectively with flight crews, maintenance control, and other technical personnel.
• Maintain a clean and organized work environment, ensuring proper tool control and equipment management.
• Respond to AOG (Aircraft on Ground) situations as required, working to restore aircraft to operational status efficiently.
• Participate in continuous improvement initiatives to enhance maintenance processes and safety.

• Valid Aircraft Maintenance Engineer (AME) license or equivalent certification recognized by aviation authorities.
• Minimum of 3-5 years of experience in line maintenance for commercial aircraft.
• Proven experience with a range of aircraft types, preferably including narrow-body and wide-body jets.
• Strong knowledge of aircraft systems (e.g., hydraulics, pneumatics, avionics, powerplants).
• Proficiency in reading and interpreting technical manuals, blueprints, and schematics.
• Excellent diagnostic and troubleshooting skills.
• Ability to work flexible hours, including nights, weekends, and holidays, as dictated by flight schedules.
• Physical fitness to perform demanding tasks, including working at heights and in confined spaces.
• Strong commitment to safety and quality standards.
• Good communication and teamwork skills.

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.

We are recruiting for a Maintenance Technician who will be based at our Nairobi Factory in Industrial area.

Roles And Responsibilities
Electrical Maintenance

• Install, maintain, and repair electrical systems and equipment.
• Troubleshoot electrical faults in motors, panels, and control systems.
• Ensure compliance with electrical safety standards and regulations.

Automation Systems Support

• Maintain and troubleshoot PLCs (Programmable Logic Controllers), HMIs (Human-Machine Interfaces), and SCADA systems.
• Support the integration of sensors, actuators, and control systems.
• Assist in programming or modifying automation logic as needed.

Preventive & Predictive Maintenance

• Conduct routine inspections and testing of electrical and automation systems.
• Use diagnostic tools to predict failures and reduce downtime.
• Maintain accurate maintenance records and logs.

Installation & Commissioning

• Assist in the installation and commissioning of new machinery or automation systems.
• Read and interpret electrical and automation schematics and technical drawings.

Safety & Compliance

• Adhere to safety protocols and lockout/tagout procedures.
• Ensure all work complies with local electrical codes and standards.
• Participate in safety audits and risk assessments.

Documentation & Reporting

• Maintain up-to-date documentation for wiring diagrams, PLC programs, and system configurations.
• Report faults, repairs, and improvements to maintenance manager.

Collaboration

• Work closely with engineers, production teams, and other technicians.
• Provide technical support during production or process issues.

We believe you have

• Education level – Minimum Diploma in Electrical/Electronics/Automation.
• Work experience – Minimum 5 years
• Strong knowledge of electrical systems and industrial automation.
• Familiarity with PLCs (e.g., Siemens, Allen-Bradley), VFDs (both AC&DC), and industrial networks.
• Knowledge of SAP CMMS.
• Ability to read and interpret technical drawings and manuals.
• Problem-solving and analytical thinking.
• Good communication and teamwork.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Apply Now
If you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at

This job posting expires on
23 October 2025.
Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

• Assist certified technicians in performing routine inspections, maintenance, and repairs on various aircraft types.
• Learn and apply aviation maintenance regulations and standards, including FAR Part 145.
• Gain hands-on experience with aircraft systems such as engines, hydraulics, pneumatics, electrical, and avionics.
• Read and interpret technical manuals, blueprints, and schematics.
• Perform basic troubleshooting and diagnostic procedures on aircraft components.
• Document all maintenance activities accurately and thoroughly in logbooks and electronic records.
• Maintain a clean and organized work environment, adhering to safety protocols at all times.
• Participate actively in all assigned training sessions, both theoretical and practical.
• Develop proficiency in using specialized tools and equipment for aircraft maintenance.
• Learn about quality control procedures and ensure all work meets the highest standards.
• Communicate effectively with team members and supervisors regarding maintenance status and issues.
• Embrace a culture of continuous learning and improvement within a remote training framework.

• High school diploma or equivalent.
• A strong mechanical aptitude and a keen interest in aviation and aircraft mechanics.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team in a remote learning environment.
• Good physical condition and ability to work in various environments.
• Strong communication and listening skills.
• Reliability and a strong work ethic.
• Willingness to learn and adapt to new technologies and procedures.
• Basic understanding of safety principles and practices.
• Must be legally eligible to work in the specified region.
• Enthusiasm for a career in aviation maintenance.

• Provide remote technical assistance and support for installation, troubleshooting, and maintenance of complex machinery and systems.
• Diagnose hardware and software issues, determining the most efficient and effective solutions.
• Create detailed technical documentation, including installation guides, maintenance procedures, and troubleshooting manuals.
• Conduct remote diagnostics using specialized software and remote access tools.
• Train and guide on-site field technicians on proper installation, operation, and maintenance procedures.
• Develop and implement preventive maintenance schedules and plans to minimize downtime.
• Analyze performance data to identify trends and recommend system upgrades or modifications.
• Respond to critical service requests promptly and efficiently, ensuring minimal disruption to client operations.
• Maintain a comprehensive log of all service requests, issues, and resolutions in the company's CRM system.
• Collaborate with engineering and product development teams to provide feedback on product performance and areas for improvement.
• Stay updated with the latest industry advancements, technologies, and best practices in installation and maintenance.
• Ensure adherence to all safety regulations and company protocols during remote guidance and support.
• Assist in the development of remote monitoring and predictive maintenance solutions.
• Communicate technical information clearly and concisely to both technical and non-technical audiences.

• Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related field.
• Minimum of 6 years of hands-on experience in installation, maintenance, and troubleshooting of industrial equipment.
• Proven expertise in diagnosing and resolving complex mechanical, electrical, and control system issues.
• Strong proficiency with remote diagnostic tools, diagnostic software, and network connectivity.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills, with the ability to clearly explain technical concepts remotely.
• Ability to read and interpret technical drawings, schematics, and manuals.
• Experience in providing technical training and support to field technicians is highly desirable.
• Familiarity with CRM systems and documentation management.
• Self-motivated and able to work independently with minimal supervision in a remote setting.
• Flexibility to adapt to evolving technical challenges and client needs.

• Perform complex installations, maintenance, and repairs on a range of technical equipment, adhering to strict safety protocols.
• Diagnose and troubleshoot mechanical, electrical, and software issues with precision and efficiency.
• Conduct preventative maintenance checks and services to ensure optimal equipment performance and longevity.
• Interpret technical manuals, schematics, and blueprints to guide installation and repair procedures.
• Provide on-site technical support and training to clients, ensuring they can operate equipment safely and effectively.
• Document all service calls, including issues identified, actions taken, and parts used, using our client's remote reporting system.
• Manage inventory of spare parts and tools, ensuring availability for service calls.
• Collaborate with the remote support team to resolve escalated technical issues.
• Adhere to all company policies, procedures, and safety regulations.
• Proactively identify opportunities for service improvement and efficiency gains.
• Maintain a professional demeanor and represent the company positively during client interactions.
• Report on service activities and performance metrics as required through the remote platform.

• Technical degree or certification in a relevant field (e.g., Electrical Engineering, Mechanical Engineering, Industrial Technology) or equivalent experience.
• Minimum of 6 years of hands-on experience in installation, maintenance, and repair of technical equipment.
• Strong understanding of mechanical, electrical, and electronic systems.
• Proficiency in reading and interpreting technical documentation.
• Ability to work independently and manage time effectively in a remote and field-based environment.
• Excellent problem-solving and diagnostic skills.
• Strong communication and interpersonal skills, with the ability to train and support clients.
• Valid driver's license and a clean driving record.
• Willingness to travel to various client sites as required.
• Familiarity with remote diagnostic and reporting tools is a plus.
• Commitment to safety and quality standards.

ROLE OVERVIEW,

The After Sales Technical Support Engineer will be responsible for providing high-level technical support to customers, partners, and internal teams for Chloride Exide's energy storage solutions. This role ensures that post-installation performance, troubleshooting, and customer satisfaction are handled efficiently and professionally.

DUTIES & RESPONSIBILITIES.

Technical Support & Troubleshooting.

• Provide timely and effective technical support for battery energy storage systems (BESS), hybrid inverters, BMS, and related components.
• Diagnose and resolve system faults, performance issues, and hardware failures.
• Conduct field visits or remote diagnostics to support clients and installation partners.
• Customer Support & Relationship Management- Serve as the primary point of contact for all after-sales technical queries.
• Ensure high levels of customer satisfaction through proactive communication and problem resolution.
• Provide product guidance and operational training to customers and technicians.

Product & System Management.

• Collaborate with engineering and R&D teams to relay customer feedback and identify product improvements.
• Assist in the commissioning, configuration, and monitoring of installed systems.
• Maintain accurate service records, warranty claims, and feedback documentation.

Training & Documentation.

• Deliver technical training sessions to field technicians, service partners, and clients.
• Prepare detailed service manuals, troubleshooting guides, and training materials.
• Stay updated on product developments and emerging technologies in energy storage.

Quality & Performance Monitoring.

· Track performance of installed systems and identify opportunities for optimization.

· Support the continuous improvement of after-sales processes and service delivery.

QUALIFICATION & EXPERIENCE.

· Bachelor'sDegree in Electrical Engineering, Mechatronics, Renewable Energy, or related field.

· Minimum of 3 years of hands-on experience in technical support or maintenance of energy storage or solar PV systems.

· Strong understanding of lithium-ion batteries, hybrid inverters, BMS, and power electronics.

· Proficiency in using system monitoring tools, remote diagnostics platforms, and mobile apps.

· Excellent problem-solving, communication, and interpersonal skills.

· Ability to work independently and travel as needed within Kenya and the East African region.

· Customer-centric mindset

· Strong analytical and diagnostic skills

· Technical documentation and reporting

· Team collaboration

· Time and task management

What impact will you make?

At Chloride, we have a clear purpose, to make an impact that matters to our customers, our colleagues and our communities. From professional development to leadership opportunities and career advancement, you get an opportunity to work collaboratively while showing your confidence and conviction to challenge people, in pursuit of finding the best and most innovative solutions for Chloride. We "Power the GREAT in You" - because that is how you make an impact.

How you'll grow

Our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. You additionally get access to a vast network of experienced professionals and mentors for guidance through the mentorship program.

Our purpose

Chloride is led by a purpose of providing Energy Solutions for All. We pride ourselves on not only doing what is good for customers, but also what is good for our people and the communities in which we live and work. Chloride Exide stays at the forefront of innovation by continuously exploring emerging technologies making us a key player in shaping the future of the energy industry. We feel GREAT when we do it Right.

• Provide expert remote diagnostic support for complex automotive issues across a wide range of vehicle makes and models.
• Analyze diagnostic data, fault codes, and vehicle performance parameters to identify root causes of problems.
• Guide and assist on-site technicians through troubleshooting procedures and repair processes via phone, video conferencing, and remote diagnostic platforms.
• Interpret technical service bulletins (TSBs) and repair manuals to provide accurate diagnostic information and repair recommendations.
• Maintain a comprehensive knowledge base of common automotive problems and their solutions.
• Document diagnostic procedures, findings, and resolutions for knowledge sharing and training purposes.
• Collaborate with engineering teams to provide feedback on product performance and identify areas for improvement.
• Stay up-to-date with the latest automotive technologies, diagnostic tools, and repair techniques.
• Ensure high levels of customer satisfaction through efficient and effective remote support.
• Manage and prioritize incoming diagnostic support requests.
• Develop training materials and conduct virtual training sessions for service technicians.

• High school diploma or equivalent; Associate's or Bachelor's degree in Automotive Technology or a related field is preferred.
• ASE certifications (Master Certified preferred) are essential.
• Minimum of 5 years of hands-on experience as an automotive technician, with a strong specialization in diagnostics.
• Proficiency in using advanced automotive diagnostic equipment, scan tools, and oscilloscopes.
• Deep understanding of vehicle electrical systems, engine management, transmission systems, and other complex automotive components.
• Excellent problem-solving and analytical skills, with a methodical approach to diagnosis.
• Exceptional communication and interpersonal skills, with the ability to clearly explain technical information to both technical and non-technical audiences.
• Experience with remote diagnostic tools and platforms is a significant advantage.
• Ability to work independently, manage time effectively, and thrive in a remote work environment.
• Strong computer skills, including experience with CRM systems and various software applications.