36 IT Support Specialist jobs in Nairobi
Senior Technical Support Specialist - Remote
80100 Nairobi, Nairobi
KES75000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a dedicated and experienced Senior Technical Support Specialist to provide expert assistance to their valued customers. This is a fully remote position, offering the flexibility to work from home and contribute to exceptional customer satisfaction. You will be the primary point of contact for resolving complex technical issues, ensuring a seamless user experience with our products and services. This remote role requires a deep understanding of our product suite, troubleshooting methodologies, and customer service best practices. Your responsibilities will include diagnosing and resolving advanced technical problems reported by users via phone, email, and chat. You will also be responsible for documenting support cases, escalating issues when necessary, and contributing to the knowledge base with solutions and workarounds. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. A proven track record of problem-solving, a patient and empathetic demeanor, and the ability to manage multiple support requests simultaneously are crucial. We are looking for an individual who thrives in a remote work environment, demonstrates initiative, and is committed to delivering outstanding technical support. This is a fantastic opportunity to join a supportive team and make a tangible difference in customer experience, all from the convenience of your home office. You will be a key player in maintaining customer loyalty and ensuring they derive maximum value from our offerings. The role involves continuous learning about product updates and industry best practices to provide the most effective support.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, resolving complex software and hardware issues.
- Diagnose, troubleshoot, and document technical problems accurately and efficiently.
- Escalate unresolved issues to appropriate internal teams and ensure timely resolution.
- Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles.
- Train and mentor junior support staff on technical issues and best practices.
- Identify recurring technical issues and provide feedback to product development teams for product improvement.
- Manage customer relationships and ensure a high level of customer satisfaction.
- Stay up-to-date with product updates, new features, and industry trends.
- Contribute to the continuous improvement of support processes and workflows.
- Ensure compliance with company policies and service level agreements (SLAs).
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 4 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
- Proven expertise in troubleshooting operating systems (Windows, macOS, Linux), network connectivity, and common software applications.
- Excellent problem-solving, analytical, and diagnostic skills.
- Strong communication, listening, and interpersonal skills, with the ability to empathize with customers.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-focused mindset with a commitment to providing exceptional service.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
- Experience in a specific industry relevant to the client's products is highly desirable.
This advertiser has chosen not to accept applicants from your region.
0
Remote Community Support Specialist
80101 Nairobi, Nairobi
KES85000 Annually
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Posted today
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Job Description
Our client is seeking a dedicated and compassionate Remote Community Support Specialist to join their growing team. This fully remote position offers the flexibility to work from anywhere within Kenya, making it ideal for individuals who thrive in a home-based work environment. The successful candidate will play a crucial role in providing essential support and resources to individuals and families in need within the community. This includes conducting needs assessments, connecting clients with relevant social services, and offering emotional support and guidance.
Responsibilities:
Responsibilities:
- Conduct comprehensive intake assessments to understand client needs and eligibility for various support programs.
- Develop and implement personalized support plans tailored to individual client circumstances.
- Liaise with local government agencies, NGOs, and other community organizations to facilitate access to services such as healthcare, housing, education, and employment.
- Provide ongoing case management, monitoring client progress and adjusting support plans as necessary.
- Offer counseling and advocacy services to empower clients and promote self-sufficiency.
- Maintain accurate and confidential client records in compliance with data protection regulations.
- Organize and facilitate community outreach programs and workshops to raise awareness about available resources.
- Respond promptly and empathetically to client inquiries via phone, email, and video conferencing.
- Collaborate with a multidisciplinary team of professionals to ensure a holistic approach to client care.
- Stay informed about current social welfare policies, legislation, and best practices in community support.
- Participate in regular remote team meetings and professional development activities.
- Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
- Minimum of 3 years of experience in community outreach, social services, or case management.
- Proven ability to work independently and manage a caseload effectively in a remote setting.
- Strong understanding of the social and economic landscape in Kenya, particularly in regions like Malindi, Kilifi .
- Excellent communication, interpersonal, and active listening skills.
- Proficiency in using virtual communication tools (Zoom, Teams, etc.) and case management software.
- Empathy, patience, and a genuine commitment to helping others.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- Fluency in English and Swahili is essential.
- Must have a reliable internet connection and a dedicated workspace for remote work.
This advertiser has chosen not to accept applicants from your region.
1
Senior Community Support Specialist
80100 Nairobi, Nairobi
KES75000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly motivated and compassionate Senior Community Support Specialist to join our fully remote team. This pivotal role focuses on delivering exceptional support and resources to individuals and families within the community, addressing their social and emotional needs. You will be instrumental in developing and implementing tailored support plans, facilitating access to essential services, and advocating for community members. As a remote-first organization, we champion flexible working arrangements and utilize cutting-edge digital tools to ensure seamless collaboration and service delivery.
Key Responsibilities:
Key Responsibilities:
- Conduct comprehensive needs assessments for individuals and families, identifying specific challenges and strengths.
- Develop, implement, and monitor personalized support plans, ensuring they align with community member goals.
- Provide direct emotional support, counseling, and guidance to community members facing various life challenges.
- Facilitate referrals to external agencies and services, including healthcare, education, and legal aid, and follow up to ensure access.
- Organize and lead virtual community engagement activities, workshops, and support groups to foster a sense of belonging and mutual aid.
- Maintain accurate and confidential client records, documenting all interactions and progress.
- Collaborate with a multidisciplinary team of remote professionals to share insights and best practices.
- Stay abreast of current social welfare policies, community resources, and best practices in social care.
- Participate in regular virtual supervision and team meetings to discuss case management and professional development.
- Contribute to program evaluation and quality improvement initiatives.
- Bachelor's degree in Social Work, Psychology, Sociology, or a related field. A Master's degree is a plus.
- Minimum of 5 years of experience in community support, social work, or a related field, with a proven track record of success.
- Demonstrated understanding of community dynamics, social determinants of health, and culturally sensitive support practices.
- Excellent active listening, empathy, and interpersonal communication skills, essential for remote interaction.
- Proficiency in using virtual communication platforms (e.g., Zoom, Microsoft Teams) and case management software.
- Strong organizational and time-management skills, with the ability to manage a remote caseload effectively.
- Ability to work independently and as part of a distributed team.
- Commitment to ethical practice and confidentiality.
- Fluency in English is required, and knowledge of local dialects is advantageous.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Support Specialist
80100 Nairobi, Nairobi
KES75000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team. The ideal candidate will be passionate about delivering exceptional service and possess a proven track record in resolving complex customer issues. This role is based in the vibrant coastal town of Malindi, Kilifi, KE . You will be a crucial point of contact for our clients, providing comprehensive support across various channels, including phone, email, and live chat. Your responsibilities will include troubleshooting technical problems, guiding users through product features, and escalating issues to appropriate departments when necessary. We expect you to maintain a high level of customer satisfaction by offering personalized solutions and timely responses.
Responsibilities:
Responsibilities:
- Handle inbound customer inquiries, providing accurate and efficient solutions.
- Diagnose and resolve technical issues with software applications and hardware.
- Educate customers on product usage and best practices.
- Document all customer interactions and resolutions in the CRM system.
- Collaborate with other teams to identify and address product bugs or service gaps.
- Train and mentor junior support staff.
- Contribute to the development of knowledge base articles and support documentation.
- Act as a subject matter expert for specific product lines.
- Achieve and exceed key performance indicators related to customer satisfaction and resolution times.
- Gather customer feedback and report trends to product development teams.
- Proactively identify opportunities to improve the customer experience.
- Manage and prioritize a queue of support tickets effectively.
- Ensure all communication adheres to company standards and protocols.
- Participate in team meetings and provide insights for service improvement.
- Stay updated on product changes and industry best practices.
- Minimum of 3 years of experience in a customer service or helpdesk role.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Strong understanding of common IT troubleshooting techniques.
- Ability to work independently and as part of a team.
- Experience in training or mentoring junior staff is a plus.
- Relevant certifications in customer service or IT support are advantageous.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Specialist
80200 Nairobi, Nairobi
KES65000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team. This role is crucial in ensuring the highest level of customer satisfaction through efficient and effective issue resolution. You will be responsible for handling complex customer inquiries, providing in-depth technical support, and escalating issues when necessary. This is an excellent opportunity for a dedicated professional to contribute to a growing company in **Malindi, Kilifi, KE**.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and troubleshoot customer issues, providing clear and concise solutions.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Develop and update customer support documentation, FAQs, and knowledge base articles.
- Train and mentor junior support staff on best practices and product knowledge.
- Identify trends in customer issues and provide feedback to the product and development teams for continuous improvement.
- Manage and resolve escalated customer complaints with a focus on retention and satisfaction.
- Collaborate with other departments to ensure a seamless customer experience.
- Contribute to the development and implementation of new customer support strategies and tools.
- Proactively identify opportunities to enhance customer engagement and loyalty.
- Proven experience as a Customer Support Specialist or in a similar role, preferably in a senior capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong technical aptitude and ability to quickly learn new software and systems.
- Experience with CRM software (e.g., Salesforce, Zendesk) is essential.
- Ability to manage multiple priorities and work effectively under pressure.
- A patient and empathetic demeanor when interacting with customers.
- Prior experience in a supervisory or mentoring role is a plus.
- A minimum of a Diploma in a relevant field is required; a Bachelor's degree is advantageous.
- Fluency in English and Swahili is a must.
This advertiser has chosen not to accept applicants from your region.
4
Remote Community Support Specialist
80200 Nairobi, Nairobi
KES65000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading non-profit organization dedicated to empowering communities, is seeking a compassionate and dedicated Remote Community Support Specialist to join their virtual team. This role is vital in providing essential support and resources to individuals and families in need. You will be responsible for engaging with community members, assessing their needs, and connecting them with appropriate services and programs. The ideal candidate will possess exceptional empathy, strong communication skills, and a passion for social impact, with the ability to excel in a remote work environment.
Key Responsibilities:
Key Responsibilities:
- Provide direct support and guidance to community members via phone, email, and video conferencing.
- Conduct needs assessments to identify individual and family challenges and priorities.
- Connect individuals with relevant social services, such as housing assistance, employment support, healthcare, and educational resources.
- Develop and maintain a comprehensive database of local community resources.
- Facilitate workshops and information sessions on various community support topics.
- Advocate for community members' needs within relevant service provider networks.
- Collaborate with partner organizations to enhance service delivery and reach.
- Document client interactions and progress meticulously in case management systems.
- Participate in team meetings and contribute to program development and improvement.
- Stay informed about current social issues and available support services.
- Bachelor's degree in Social Work, Sociology, Psychology, or a related field.
- Proven experience (2+ years) in community outreach, social services, counseling, or a similar role.
- Demonstrated understanding of social welfare systems and community resources.
- Excellent active listening, empathy, and interpersonal skills.
- Strong written and verbal communication abilities.
- Proficiency in using digital communication tools (Zoom, Google Meet) and CRM/case management software.
- Ability to work independently, manage time effectively, and maintain confidentiality in a remote setting.
- A passion for helping others and making a positive difference in the community.
- Resilience and the ability to handle sensitive situations with professionalism.
- Familiarity with the local community landscape is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Remote Customer Support Specialist
80101 Nairobi, Nairobi
KES35000 month
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and proactive Remote Customer Support Specialist to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service. Your responsibilities will include:
Qualifications:
- Responding to customer queries via email, phone, and chat in a timely and professional manner.
- Troubleshooting and resolving customer issues effectively, escalating complex problems when necessary.
- Maintaining accurate records of customer interactions and transactions.
- Identifying and communicating customer feedback to relevant departments to improve services.
- Educating customers on product features and benefits.
- Adhering to company policies and procedures to ensure quality service.
- Collaborating with team members to share best practices and improve overall customer satisfaction.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer support software and tools.
- Ability to work independently and manage time effectively.
- A patient and empathetic demeanor.
- Tech-savviness and ability to quickly learn new software.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Community Support Specialist
80101 Nairobi, Nairobi
KES65000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and empathetic Senior Community Support Specialist to join their dedicated team. This is a fully remote, impactful role focused on enhancing the well-being and social integration of vulnerable individuals within the community. You will be instrumental in developing and implementing tailored support plans, facilitating access to essential services, and fostering a supportive environment. Your responsibilities will include conducting needs assessments, providing emotional and practical support, liaising with local authorities and NGOs, and managing a caseload of clients. You will also be responsible for training and mentoring junior support staff, contributing to policy development, and ensuring that all services are delivered with the utmost professionalism and care. The ideal candidate will possess excellent communication and interpersonal skills, a deep understanding of social care principles, and a proven track record in community outreach and case management. Experience with digital communication tools and platforms is essential for this remote position. We are looking for individuals who are passionate about making a difference and are committed to upholding the highest standards of care. This role requires a proactive approach to problem-solving and a commitment to continuous professional development. You will be part of a collaborative team working towards creating positive social change and improving lives in Malindi, Kilifi, KE .
This advertiser has chosen not to accept applicants from your region.
7
Remote Community Support Specialist
80101 Nairobi, Nairobi
KES65000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a compassionate and dedicated Remote Community Support Specialist to provide vital assistance and guidance to individuals and families within the community, all managed from a remote work environment. You will be a key point of contact, offering support, resources, and advocacy to help individuals navigate various social services and challenges. This role requires empathy, strong interpersonal skills, and a commitment to making a positive impact on people's lives.
Key Responsibilities:
Key Responsibilities:
- Provide direct support and case management to community members via phone, email, and video conferencing.
- Assess client needs and connect them with appropriate community resources, social services, and support programs.
- Develop individualized support plans based on client needs and goals.
- Offer emotional support and crisis intervention when necessary.
- Assist clients in completing applications for benefits, housing, employment, and other essential services.
- Advocate on behalf of clients with government agencies, healthcare providers, and other organizations.
- Maintain confidential and accurate client records in accordance with privacy regulations.
- Organize and facilitate virtual support groups or workshops.
- Collaborate with other social care professionals and community organizations to ensure comprehensive support.
- Stay informed about available community resources and changes in service provision.
- Respond to inquiries from the community in a timely and professional manner.
- Monitor client progress and follow up to ensure their needs are being met.
- Educate community members on available services and rights.
- Participate in team meetings and case consultations remotely.
- Contribute to program development and improvement initiatives.
- Bachelor's degree in Social Work, Psychology, Sociology, or a related field, or equivalent experience.
- Proven experience in social work, community services, counseling, or a similar role.
- Deep understanding of social welfare systems and community resources.
- Exceptional empathy, active listening, and communication skills.
- Proficiency in using communication technologies and case management software.
- Strong organizational and time-management skills, with the ability to manage a caseload remotely.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- Experience in remote work or tele-support is advantageous.
- A genuine passion for helping others and improving community well-being.
- Reliable internet connection and a private, distraction-free workspace.
- Ability to navigate challenging situations with patience and professionalism.
- Knowledge of local support networks and service providers.
This advertiser has chosen not to accept applicants from your region.
8
Remote Customer Support Specialist
80300 Malindi Nairobi, Nairobi
KES70000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a friendly, empathetic, and efficient Customer Support Specialist to join their team on a fully remote basis. In this role, you will be the first point of contact for customers, providing exceptional support and resolving inquiries through various channels, including email, chat, and phone. Your primary goal will be to ensure customer satisfaction by offering timely and accurate solutions. A positive attitude, strong problem-solving skills, and the ability to communicate clearly and professionally are paramount. This role requires individuals who are self-disciplined and adept at managing their workload effectively in a home-based environment.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and issues promptly and professionally via email, chat, and phone.
- Provide accurate information about products and services.
- Troubleshoot and resolve customer problems efficiently.
- Escalate complex issues to the appropriate departments when necessary.
- Maintain customer records by updating account information.
- Identify and report trends in customer inquiries and feedback.
- Educate customers on product features and best practices.
- Contribute to team knowledge base with solutions and workarounds.
- Ensure adherence to customer service standards and company policies.
- Strive to achieve high levels of customer satisfaction and loyalty.
- High school diploma or equivalent; a degree in a related field is a plus.
- Previous experience in customer service or a similar role is highly desirable.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and critical thinking abilities.
- Ability to multitask and manage time effectively.
- Proficiency with customer service software and CRM systems.
- A quiet, dedicated workspace with reliable internet connectivity.
- Ability to work independently and as part of a remote team.
- Patient and empathetic demeanor when interacting with customers.
This advertiser has chosen not to accept applicants from your region.
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