235 IT Support Specialist jobs in Nairobi

• Lead and manage a team of childcare providers, ensuring high-quality care.
• Develop, implement, and oversee age-appropriate educational and developmental programs.
• Ensure a safe, clean, and stimulating environment for all children.
• Conduct regular staff training and performance evaluations.
• Manage daily operations, including scheduling, resource allocation, and inventory.
• Maintain open and effective communication with parents regarding their child's progress and well-being.
• Ensure compliance with all licensing, health, and safety regulations.
• Observe and assess children's developmental progress.
• Handle any incidents or emergencies with professionalism and care.
• Foster a positive and inclusive atmosphere for children, staff, and families.

• Bachelor's degree in Early Childhood Education, Child Development, or a related field.
• Minimum of 5 years of experience in childcare, with at least 2 years in a supervisory or leadership role.
• In-depth knowledge of child development theories and best practices in early childhood education.
• Strong leadership, communication, and interpersonal skills.
• Certification in First Aid and CPR (or willingness to obtain).
• Experience with curriculum development and implementation.
• Ability to manage staff, resources, and operations effectively.
• Passion for working with children and a commitment to their well-being.
• Background check clearance.

• Provide remote supervision, technical guidance, and support to installation and maintenance teams.
• Oversee the planning and scheduling of installation projects, ensuring efficient resource allocation and timely completion.
• Conduct remote quality control checks and performance reviews of completed installations.
• Develop and implement best practices and standard operating procedures for installation and maintenance tasks.
• Troubleshoot complex technical issues and provide remote solutions or guide technicians in their resolution.
• Ensure compliance with all safety regulations and company policies, promoting a safe working environment for the team.
• Train and mentor new technicians, fostering skill development and knowledge transfer.
• Manage inventory of tools and equipment, ensuring they are maintained and available.
• Liaise with project managers, clients, and other stakeholders to ensure project requirements are met.
• Maintain detailed records of installations, maintenance activities, and team performance.

• High School Diploma or equivalent; Technical certification or Associate's degree in a relevant field is highly desirable.
• Minimum of 7 years of hands-on experience in installation and maintenance, with a specialization in a relevant area (e.g., HVAC, electrical, telecommunications).
• Minimum of 3 years of experience in a supervisory or leadership role, managing technical teams.
• Strong understanding of installation processes, diagnostic tools, and repair techniques.
• Excellent problem-solving and troubleshooting abilities.
• Proven ability to lead, motivate, and develop a technical team.
• Exceptional communication and interpersonal skills, with the ability to provide clear instructions and feedback remotely.
• Proficiency in using project management and communication software for remote collaboration.
• Knowledge of safety protocols and best practices in installation and maintenance.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.

• Providing remote supervision, training, and mentorship to field installation and maintenance teams.
• Developing and implementing standard operating procedures (SOPs) for installation, maintenance, and repair tasks.
• Monitoring team performance, analyzing key metrics, and identifying areas for improvement.
• Ensuring adherence to safety protocols, quality standards, and company policies across all field operations.
• Troubleshooting complex technical issues reported by field technicians and providing remote solutions.
• Coordinating with project managers and clients to schedule installations, manage expectations, and ensure customer satisfaction.
• Managing inventory of tools, equipment, and spare parts, ensuring adequate stock levels and proper utilization.
• Conducting remote quality checks and audits of completed work to ensure compliance and client satisfaction.
• Developing training materials and conducting remote training sessions for new hires and existing team members on new technologies and procedures.
• Analyzing service reports and identifying trends to proactively address potential problems and improve service delivery.
• Maintaining accurate records of all installation, maintenance, and repair activities.

• Perform remote diagnostics and troubleshooting of electromechanical equipment failures.
• Analyze technical data and reports to identify root causes of issues.
• Provide clear, step-by-step instructions for on-site personnel to execute repairs or maintenance procedures.
• Develop and document detailed service reports, including findings, actions taken, and recommendations.
• Conduct preventative maintenance checks and schedules remotely, advising on necessary actions.
• Liaise with the engineering department to report product defects or recurring issues.
• Maintain a high level of technical expertise through continuous learning and training.
• Manage service requests and prioritize tasks to meet client needs and service level agreements.
• Ensure all safety protocols are communicated and understood by on-site teams before any intervention.

• A relevant technical diploma or degree in Engineering (Mechanical, Electrical, Electronics) or a related field.
• Minimum of 4 years of experience in field service, technical support, or a similar role, with a strong emphasis on diagnostics and repair.
• Proven ability to interpret complex technical drawings, schematics, and diagnostic data.
• Exceptional problem-solving and analytical skills.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
• Proficiency in using diagnostic software and remote access tools.
• Self-motivated with the ability to work independently and manage time effectively in a remote setup.
• A strong commitment to quality and customer satisfaction.
• Familiarity with industrial automation or specialized machinery is a plus.

• Technical diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related field.
• Minimum of 5 years of experience in installation, maintenance, and repair of technical systems or equipment.
• At least 2 years of experience in a supervisory or team lead role.
• Strong technical aptitude and problem-solving skills.
• Proficiency with remote diagnostic tools and ticketing systems.
• Excellent communication, leadership, and organizational skills for managing a remote team.
• Ability to effectively train and mentor technicians.
• Understanding of health and safety regulations related to technical installations and maintenance.
• Familiarity with project management principles.
• Must be highly self-motivated and capable of managing responsibilities effectively in a remote setting.

• Provide expert remote diagnosis of complex automotive mechanical and electrical issues using provided diagnostic tools and data.
• Interpret diagnostic trouble codes (DTCs), sensor data, and wiring diagrams to identify root causes of vehicle problems.
• Communicate technical findings and repair recommendations clearly and concisely to service advisors, technicians, and potentially customers via video conferencing and written reports.
• Develop and document detailed repair procedures and best practices for common and uncommon vehicle issues.
• Stay abreast of the latest automotive technologies, diagnostic tools, and repair techniques for a wide range of vehicle makes and models.
• Assist in training junior technicians remotely on advanced diagnostic procedures and system functions.
• Analyze vehicle performance data to identify trends and areas for improvement in diagnostic protocols.
• Collaborate with product development teams to provide feedback on diagnostic software and hardware.
• Maintain a high level of customer satisfaction through effective problem-solving and clear communication.
• Manage your workload efficiently to address inquiries within specified service level agreements.

• Extensive hands-on experience as an Automotive Technician, with a specialization in diagnostics and complex repairs.
• ASE certifications (Master Automobile Technician, L1, L2, L3) are highly desirable.
• Proficiency with modern automotive diagnostic scan tools, oscilloscopes, multimeters, and other testing equipment.
• Deep understanding of internal combustion engines, electrical systems, powertrain control modules (PCMs), ABS, SRS, and advanced driver-assistance systems (ADAS).
• Exceptional analytical and problem-solving skills, with the ability to diagnose issues methodically.
• Outstanding communication and interpersonal skills, with the ability to explain technical information to non-technical audiences.
• Proven ability to work independently and manage time effectively in a remote environment.
• Experience with remote diagnostic platforms or telematics systems is a plus.
• A commitment to continuous learning and staying current with automotive advancements.
• Bachelor's degree in Automotive Technology or a related field is advantageous.
• This is a fully remote position.

• Perform advanced diagnostics and troubleshooting on Electric Vehicle systems, including powertrains, battery management systems (BMS), charging systems, and high-voltage components.
• Utilize sophisticated diagnostic software and hardware to identify root causes of vehicle malfunctions.
• Interpret complex diagnostic data, schematics, and technical service bulletins.
• Provide remote technical support and guidance to other technicians, both on-site and in different locations.
• Develop and document best practices for EV diagnostics and repair procedures.
• Create clear, step-by-step repair guides and video tutorials for complex EV issues.
• Stay continuously updated on new EV technologies, diagnostic tools, and manufacturer updates.
• Collaborate with service advisors and management to ensure accurate repair estimates and efficient workflow.
• Maintain a clean, organized, and safe remote workspace, adhering to all safety protocols related to high-voltage systems.
• Assist in the training and development of junior technicians in EV diagnostics and repair.
• Contribute to the continuous improvement of diagnostic strategies and service offerings.

• Certified Master Automotive Technician with a strong specialization in Electric Vehicles.
• Minimum of 7 years of hands-on experience in automotive repair, with at least 4 years specifically focused on EVs.
• In-depth knowledge of EV high-voltage systems, battery technology, electric motors, and power electronics.
• Proficiency with various EV diagnostic scan tools and software (e.g., OEM-specific tools, high-end aftermarket scanners).
• Strong understanding of automotive electrical systems, CAN bus communication, and sensor technologies.
• Excellent problem-solving skills and the ability to think logically and systematically.
• Exceptional communication skills, with the ability to explain technical issues clearly to both technical and non-technical audiences.
• Ability to work independently and manage time effectively in a remote setting.
• Experience in creating technical documentation or training materials is a major plus.
• Commitment to continuous learning and adapting to new automotive technologies.

Company: StreamPrime

Location: Remote (Positions available for candidates in select countries)

Job Type: Full-time

About StreamPrime

StreamPrime is revolutionising the world of entertainment. We are a premier, all-in-one digital platform offering an unparalleled collection of content to millions of subscribers globally. Our mission is to eliminate the need for multiple subscriptions by providing a single, affordable destination for all entertainment needs, including over 5 million movies and TV shows, live sports, 1 million radio stations, and 170+ live TV channels.

Job Summary

We are seeking a skilled and customer-focused Field Technician to join our team. As a StreamPrime Field Technician, you will be the hands-on expert providing on-site support to our valued customers. You will be responsible for ensuring a seamless setup and user experience, primarily on television-based devices. This role is crucial for helping customers overcome technical hurdles and unlock the full potential of their StreamPrime subscription. The ideal candidate has a solid IT background, excellent problem-solving skills, and a passion for delivering outstanding customer service.

Key Responsibilities

1. Travel to customer locations to provide on-site technical support and assistance.
2. Install and configure the StreamPrime application on a wide range of devices, with a primary focus on Android TVs, Smart TVs, and other TV-connected devices.
3. Assist customers with the installation and setup of the application on mobile devices (Android) as needed.
4. Diagnose and resolve technical issues related to software installation, account login, network connectivity, and device performance.
5. Provide clear, hands-on training to customers on how to use and navigate the StreamPrime interface, including our Smart TV interface.
6. Troubleshoot and resolve common user issues, such as billing inquiries or account access problems, in a professional and efficient manner.
7. Ensure customers have a positive and successful experience, leaving them confident in their ability to use the service.
8. Maintain a high level of professionalism and represent the StreamPrime brand positively during all customer interactions.

Required Qualifications & Skills

1. Proven experience in an IT support, field technician, or a similar hands-on technical role.
2. A strong background in IT with a good understanding of consumer electronics, especially Smart TVs and Android TV systems.
3. Proficiency in installing and configuring applications, including experience with APK files.
4. Excellent troubleshooting and diagnostic skills, with the ability to identify and solve problems logically.
5. Strong interpersonal and communication skills, with a patient and friendly demeanour.
6. Ability to explain technical concepts clearly to non-technical customers.
7. Must be self-motivated, organised, and capable of managing a schedule of on-site visits.
8. A valid driver's license and access to reliable transportation is required.

What We Offer

1. The opportunity to be a key, hands-on member of a rapidly growing global entertainment brand.
2. A dynamic role where you will directly contribute to customer satisfaction and retention.
3. All necessary tools and training to succeed in your role.

Note:
The compensation structure for this role is unique and includes performance-based incentives. Full details regarding earnings and payment arrangements will be discussed during the interview process.